Manager, Custodial Services (4am till 1pm Monday through Friday)

Location: Facility Srv: Custodial Shop

Regular/Temporary: Regular

Job ID: 608372

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate is on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes Administrative or Campus Living buildings.
• Manages/coordinates all job and site-specific safety requirements (hazard assessments, required training, PPE use, etc.) and procedures for direct reports. (EHS is available for consultation) Proactively participates in accident prevention efforts for employees and responds to injuries and accidents promptly to modify activities and prevent further accidents.
• Heavy lifting, pushing, or pulling required of objects up to 50 pounds.
• Work in an environment having some exposure to hazards or physical risks, which require following basic safety precautions.
• Moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises

Job Description

NAU's Capital Planning and Campus Operations is now hiring for a Manager, Custodial Services, in the Facility Services Custodial Department. This position oversees the daily activities of custodial services such as: providing leadership, personnel management including hiring and work assignments, training, performing quality assurance, implementing procedures and policies, monitoring production, tracking work orders and labor hours, working with the campus community and outside contractors to ensure that campus custodial needs are met, accurate recordkeeping, and monitoring inventory control to ensure the effectiveness of the unit and that the department maintains maximum efficiency.

This position will assist and advise the Assistant Director of Facilities and Maintenance in fulfilling Facility Services' mission to Northern Arizona University by practicing sustainable maintenance and operations methods, ensuring clean, healthy and safe living and working environments, providing excellent customer service to the campus community, adopting industry best practices, following policies and procedures, and empowering the custodial workforce.

The successful candidate will be required to work 4am till 1pm - Monday through Friday.

Personnel Support and Supervision - 35%

• Provides leadership to the custodial department.
• Has moderate influence over performance and¿rewards decisions
• Ensures staff are trained to be effective and compliant in their work.
• Monitors employee interactions and promotes a productive work environment.
• Identifies potential performance and employee relations issues.
• Applies institutional HR and talent policies and practices.
• Creates and follows management procedures and defined strategies, policies, and protocols.
• Assures individual/team objectives and performance standards are achieved.
• Assists subordinates with personnel problems involving custodial workers.
• Make recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Ensures adherence to established university and departmental policies and procedures, objectives, quality assurance programs, and safety standards
• The effort includes establishing work schedules, projects and assignments, periodic and annual assessments, disciplinary actions (as required), and payroll.

Administrative Duties - 25%

• Submits, tracks and follows up on work orders.
• Tracks and corrects labor hours including TMA and payroll.
• Documents departmental information.
• Oversees departmental records and program and confirms the accuracy of data.
• Implements and supports the effective use of custodial software throughout the department.
• Maintains records on employees, equipment, and maintenance activities.
• Applies baseline knowledge of employee regulations, policies, and procedures.

Custodial Operations - 35%

• Makes decisions related to allocating resources on a day-to-day basis.
• Applies planning, organizing, coordinating, and facilitating skills.
• Demonstrates working knowledge of routine work applications.
• Monitors the inspection of buildings and facilities to insure all standards are being met.
• Participates in establishing and scheduling major custodial projects.
• Manages budget preparation and recommends the purchase of equipment and supplies.
• Manages revenues and expenses in accordance with the budget.
• Reviews completed work of others to verify accuracy and quality.
• Manages/coordinates all job and site-specific safety requirements (hazard assessments, required training, PPE use, etc.) and procedures for direct reports. (EHS is available for consultation)
• Proactively participates in accident prevention efforts for employees and promptly responds to injuries and accidents to modify activities and prevent further accidents.
• Works to improve green cleaning and environmental awareness through training and product/equipment analysis
• Supports managers and assistant managers in establishing department priorities achievable within established budgetary constraints.
• Coordinates with department supervisors and managers across campus to meet the needs of the University.
• Supports the planning of annual projects and special events to include personnel, equipment, and supply requirements needs and arranges the appropriate equipment and supplies for these projects and events.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree.
• 1-2 years of management or supervisory experience.
• 2-4 years of relevant experience OR
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Demonstrated leadership ability, with the ability to engage and motivate others.
• Experience managing operations of a department.
• Demonstrated excellent customer service approach and attitude.
• Documented computer literacy, including Word and Excel.
• Excellent communication, interpersonal and organizational skills.
• Sound reasoning, conflict-management, and analytical and problem-solving skills.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of cleaning equipment, products, techniques, and safety standards.
• Knowledge of equipment and materials usage and maintenance, supplies, equipment, and/or services ordering and inventory control.
• Knowledge of scheduling techniques and setting priorities.

Skills

• Using cleaning products and equipment.
• Coordinating and scheduling the work activities of assigned staff.
• Leading and training staff and/or students.
• Budget preparation and fiscal management.
• Personal computers and related software applications.

Abilities

• Communicates effectively.
• Problem solving and organizational capabilities.
• Exercises good judgment and professionalism in a fast-paced setting.

Driving Requirement

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver's license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the https://nau.edu/university-policy-library/motor-vehicle-use-for-university-business/ can be found on the NAU website.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $52,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 26, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Equal Opportunity Employer, including Disabled/Protected Veterans. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6195845

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