Assistant Manager, Custodial Services

Location: Facility Srv: Custodial Shop

Regular/Temporary: Regular

Job ID: 608371

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate is on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes Administrative or Campus Living buildings.
• Manages/coordinates all job and site-specific safety requirements (hazard assessments, required training, PPE use, etc.) and procedures for direct reports. (EHS is available for consultation) Proactively participates in accident prevention efforts for employees and responds to injuries and accidents promptly to modify activities and prevent further accidents.
• Heavy lifting, pushing, or pulling required of objects up to 50 pounds.
• Work in an environment having some exposure to hazards or physical risks, which require following basic safety precautions.
• Moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Job Description

Under the general direction of the Academic Custodial Manager, the Custodial Assistant Manager is a member of the Custodial Services Management Team. The Assistant Manager works closely with other Facility Services trades and the students and staff of NAU. This position supervises the daily activities of custodial staff, such as work assignments, training, quality assurance, and inventory control to ensure an effective work unit.

This position exists to aid and advise the Assistant Director of Facilities and Maintenance in fulfilling the Facility Services' mission to the University by practicing sustainable maintenance and operations methods, supervising a team of custodians ensuring clean, healthy and safe living and working environments, providing superior customer service to the Campus community, adopting industry best practices, and empowering the custodial workforce.

The successful candidate will be required to work 4:00am till 1:00pm - Monday through Friday. This position is also in an On-Call rotation, which consists of one week of On-Call duties. Employees work in areas/buildings as assigned, which will change based on business need.

Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate in on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes Administrative or Campus Living buildings.

Personnel Supervision and Management - 45%

• Takes an active leadership role in directing and supervising department personnel.
• Provide management, day-to-day direction, and leadership to the area custodians.
• Develop employee work schedules, team assignments, and equipment usage plans to ensure the use of resources available.
• Participates in planning, coordinating, and prioritizing staffing of work activities for the custodial work force.
• Monitors and supervises the activities of the custodial team by setting clear expectations and utilizing quality checks to ensure a consistent quality of cleaning.
• Monitors the inspection of buildings and facilities to ensure all standards are being met.
• Responsible for preparing and payroll documents, work orders, material orders, equipment and other Custodial records, documentation and submit reports as required.
• Assists with personnel problems involving custodial workers.
• Responds to on-call requests as needed.
• Demonstrate dedication to the development of sustainable operations and maintenance practices.
• Participates in establishing and scheduling major custodial projects.
• Maintains records on employees, equipment, and maintenance activities
• Responsible for employee development through consistent safety and industry skills training.
• Develop team member individualize and create training plans to ensure that employees achieve the established goals.
• Participates in the hiring, onboarding, and training of new custodial employees.
• Ensures adherence to established university and departmental policies and procedures, objectives, quality assurance programs, and safety standards.

Customer Service - 45%

• Provide custodial service to the campus community.
• Responsible for initiating measures to improve customer service within the area, Custodial Services, and Facility Services.
• Takes a proactive role in promoting and supporting Facility Services mission and vision.
• Adheres to and complies with university policies and procedures manual and department policies and procedures.

Other - 10%

• Other duties as assigned.

Minimum Qualifications

• High School Degree.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Arizona Driver's License - Authorized Driver.

Preferred Qualifications

• One year supervisory experience.
• Bachelor's degree.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of cleaning equipment, products, techniques and safety standards.
• Knowledge of equipment and materials usage and maintenance, supplies, equipment, and/or services ordering and inventory control.
• Knowledge of scheduling techniques and setting priorities.

Skills

• Using cleaning products and equipment.
• Coordinating and scheduling the work activities of assigned staff.
• Leading and training staff and/or students.
• Budget preparation and fiscal management.
• Personal computers and related software applications.

Abilities

• Communicates effectively.
• Works in an environment having some exposure to hazards or physical risks, which require following basic safety precautions.
• Exercises good judgment and professionalism in a fast-paced setting.
• Use hand and power tools; safely use cleaning equipment and supplies.

Driving Requirement

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver's license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the https://nau.edu/university-policy-library/motor-vehicle-use-for-university-business/ can be found on the NAU website.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $45,647. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 19, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Equal Opportunity Employer, including Disabled/Protected Veterans. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6195809

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