Primary Responsibilities:

Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner.
This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service.
At all times, the Clinical Administrative Coordinator must safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations.
The Clinical Administrative Coordinator engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department.
Promotes positive customer relations through prompt and courteous service. Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed.
Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies. Performs other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED
Must be 18 years of age OR older
1+ years of healthcare customer service experience
Experience with Release of Information (ROI) and medical record releases
Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
Ability to work onsite at Chandler Regional Medical Center – 1955 W Frye Rd, Chandler, AZ 85224
Ability to work Monday – Friday, 8:00am-04:30pm