Title : Senior Desktop Support Specialist Duration: 6+months Location :Onsite(Phoenix Sky Harbor International Airport) Job DESCRIPTION: ABOUT THIS POSITION The Senior Desktop Support Specialist provides technical hardware and software support of a complex nature across multiple business systems across PHX Sky Harbor. Currently there is one (1) vacancy. This position is responsible for mobile and end-user device support of the Aviation Department's core business systems. PRIMARY RESPONSIBILITIES * Provide 2nd level support for Aviation Technology Desktop group primary support for the and Mobility group. * Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure. * Maintain and reconcile monthly mobility records for all cellular lines in use and nonusage. * Maintain normal life cycle replacement of mobile devices. * Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories. * Respond to help desk calls and trouble tickets as needed to assist team. JOB REQUIREMENTS * A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software. * 15 credit hours in computer science or a related field. * An equivalent combination of related experience and education may be considered. * Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations. * The successful candidate must pass a Federal background check. * Only the highest qualified candidates will be considered. * Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff. * Candidate should be able to safely lift 50 pounds. * Must possess and maintain a valid Arizona driver's license with a clean record. * Accurate color perception is required to safely work with electrical wiring. PREFERRED QUALIFICATIONS - The job requirements listed above, plus: * A bachelor's degree in computer science, or a relevant field. * A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment. * Proficient in Service Now helpdesk ticketing system. * Experience in Intune and Workspace One MDM environments. * Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports