**Position Overview:**

The Trouble Desk Clerk is responsible for the day-to-day coordination and communication of reported trouble issues within the Distribution Center. This position serves as a key liaison between DC associates, internal departments, and the New York Trouble Desk. The successful candidate will demonstrate the ability to manage a high volume of email communications, research and resolve issues using internal DC systems, and provide clear, professional responses in a fast-paced environment.

**Key Responsibilities:**

+ Manage daily trouble issues from the Trouble Tracker Report inbox and communicate relevant information to and from the NY Trouble Desk.

+ Provide a high level of consistent internal and external customer service.

+ Respond to calls and emails from a broad range of internal stakeholders regarding merchandise processing concerns.

+ Research and resolve issues using various Ross systems and make updates in RMS as needed.

+ Identify and escalate chronic or recurring issues to the Supervisor, offering detailed context for resolution.

+ Collaborate with departments such as Transportation, IC/QA, Receiving, and Shipping on issues such as misrouted freight and return-to-vendor shipments.

+ Maintain daily workload expectations and provide timely follow-up on aging issues to support department goals.

+ Distribute daily aging reports to the DC and provide guidance on resolving potential trouble to avoid delays.

+ Support the DC with requests such as taking photos, validating overages, and assisting with special projects from Business Solutions leadership.

**Core Competencies:**

+ Customer Service

+ Effective Communication

+ Adaptability

+ Analytical Thinking and Judgment

+ Initiative and Independence

+ Results Orientation

+ Planning and Organization

**Qualifications:**

+ Minimum of 1 year of experience in a distribution center.

+ Excellent written and verbal communication skills.

+ Ability to type at least 50 words per minute.

+ Proficiency in Microsoft Office applications, particularly Outlook and Excel.

+ Working knowledge of DC operations and reporting.

+ Strong attention to detail and organizational skills.

+ Reliable attendance, a positive attitude, and a professional demeanor.

+ Ability to manage and prioritize multiple projects and deadlines.

+ Must successfully complete assessments in email/communication, Word, Excel, and math.

**Physical Requirements:**

+ Ability to work in a warehouse environment on concrete floors for extended periods.

+ Occasional bending, kneeling, reaching, and lifting up to 10 pounds.

+ Regular attendance and punctuality are essential.

+ Must be able to work in an office environment with prolonged computer use, telephone communication, and handling of physical documents.

+ Visual acuity required for reading printed and electronic documents.

**Pay Details:** $20.48 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance