**Job ID Number**

R5497

**Employment Type**

Full time

**Worksite Flexibility**

Remote

**Job Summary**

As a Support Analyst, youi will support and resolve technical issues with Microsoft Authenticator

**Job Description**

We are looking for a **Desktop Support Analyst.** This position will be **full-time** and **remote.**

**This is a 3–6-month position with possible extension.**

**Candidate must have Experience with Microsoft Authenticator.**

**What You’ll Do**

+ Engage with customers to support and resolve technical issues with Microsoft Authenticator through completion, providing a high-level of customer experience with each interaction

+ Resolve Microsoft Authenticator issues over the phone, helping with whatever is needed

+ Use Microsoft Entra ID, Microsoft 365, and other Microsoft products

+ Troubleshoot hardware and software problems for PC and Mac users.

+ Problem-solving and troubleshoot for Authenticator users

+ Document and track issues as they arise

**What You'll Need**

Required:

+ Strong understanding of two-factor authentication, multi-factor authentication, and password less authentication

+ A strong customer focus and skills in delivering support required.

+ Excellent communication skills

+ Ability to work independently and as part of a team

+ Strong organizational skills

+ Education: 2 year or IT related degree

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

**Equal Employment Opportunity Policy Statement**

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.