Job Title: Deskside Support Technician (Windows 10/11) – Onsite in Phoenix, AZ, Hiring Immediately!

Location: Phoenix, AZ 85034

Duration: 12-month contract with strong potential for long-term extension (up to 5 years)

Work Type: Onsite

Experience Level: Intermediate

About the Role:

We are seeking a skilled and customer-focused Deskside Support Technician to join a growing IT team supporting an expanding office space in Phoenix. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a passion for helping end users. You'll begin by shadowing experienced team members and transition into a steady-state support role.

Key Responsibilities:

+ Provide break/fix support for Windows 10/11 workstations and peripherals

+ Perform IMAC tasks (Installs, Moves, Adds, Changes)

+ Image systems to support break/fix and new deployments

+ Handle asset tagging, recovery, and disposal per company procedures

+ Install approved software outside the base image as requested by users

+ Support printers and mobile devices (Android/iOS)

+ Operate a walk-up tech bar (Client Center) for onsite support

+ Maintain accurate ITSM (ticketing system) updates

+ Package and prepare mobile devices for return or disposal

+ Ensure high levels of customer satisfaction through responsive support

Required Skills & Qualifications:

+ Strong interpersonal and communication skills

+ Experience supporting Windows 10/11 in a corporate environment

+ Familiarity with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

+ Hardware troubleshooting for desktops, laptops, monitors, printers, etc.

+ Basic networking knowledge (VPN, wireless, network adapters)

+ Experience with help desk ticketing systems

+ Mobile device setup and support (email, cloud, settings)

+ Ability to work independently and as part of a team

Why Join Us?

+ Opportunity to grow into a long-term role after 1 year contract (up to 5 years)

+ Work in a dynamic, expanding office environment

+ Make a real impact by supporting users with varying levels of technical knowledge

+ Be part of a collaborative and supportive IT team

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Pay and Benefits

The pay range for this position is $17.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.