**Additional Information**

**Job Number** 25103715

**Job Category** Rooms & Guest Services Operations

**Location** Sky Rock Sedona a Tribute Portfolio Hotel, 1200 West Highway 89A, Sedona, Arizona, United States, 86336VIEW ON MAP (https://www.google.com/maps?q=Sky%20Rock%20Sedona%20a%20Tribute%20Portfolio%20Hotel%2C%201200%20West%20Highway%2089A%2C%20Sedona%2C%20Arizona%2C%20United%20States%2C%2086336)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Remington Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsible for all front office functions and staff. Areas of responsibility include Guest Services/Front Desk and Retail/Gift Shop, and Lobby Attendants as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures, work closely with F&B department to ensure continuation of the amenity program, and lead with integrity and by example. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Ensures all front office staff are trained and executing Tribute Portfolio Brand Standards for BSA completion.

Remington Hospitality offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, accrued paid time off, life insurance, group disability insurance, travel discounts, paid parental leave, tuition assistance, pre-tax benefits, other life and work wellness benefits. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

_This company is an equal opportunity employer._

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