Description

We are looking for a detail-oriented Collections Specialist for a 2-3 month contract in Phoenix, Arizona. This contract position requires strong communication skills and a proactive approach to managing resolving outstanding balances and updating payment methods. You will play a key role in ensuring accurate payment processing and maintaining positive relationships with clients.

Responsibilities:

• Manage a high volume of outbound calls to clients to address overdue accounts and resolve payment issues.

• Update client payment information and methods in line with the company’s new billing system.

• Ensure accurate and timely processing of automatic billing setups and resolve any discrepancies.

• Collaborate with internal teams to verify account details and ensure seamless operations.

• Maintain detailed records of all communications and payment activity within the company's systems.

• Handle business-to-business collections for clients renting containers for storage or office use.

• Provide exceptional customer service while negotiating payment arrangements and terms.

• Identify and escalate complex billing issues to the appropriate departments for resolution.

• Monitor accounts for compliance with payment agreements and follow up as necessary.

• Support the implementation and optimization of the company’s updated billing processes.

Requirements • Proven experience in commercial or consumer collections, preferably in a business-to-business setting.

• Familiarity with collection processes and billing systems.

• Strong proficiency in managing high call volumes and maintaining accurate records.

• Excellent communication and negotiation skills to handle sensitive payment discussions.

• Ability to work independently and prioritize tasks in a fast-paced environment.

• Experience with Business Central or similar enterprise systems is highly preferred.

• Strong attention to detail and organizational skills.

• Proficiency in Microsoft Office Suite and general computer literacy.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .