Description We are looking for a skilled Desktop Support Analyst to join our team in Phoenix, Arizona. This is a fully on-site, long-term contract position where you will provide level 2 support to end-users and maintain the efficiency of desktop systems. Your expertise in troubleshooting and resolving technical issues will play a key role in ensuring seamless operations.

Responsibilities:

• Provide level 2 support to resolve technical issues for end-users, managing 5-20 tickets daily across a user base of 200.

• Troubleshoot and resolve problems related to desktop systems, hardware, and software.

• Perform desktop imaging tasks to deploy and maintain workstations.

• Offer remote support to address technical challenges when required.

• Administer and manage Active Directory configurations to ensure system security and functionality.

• Maintain and repair desktop hardware to optimize performance.

• Document technical issues and resolutions to improve support processes.

• Collaborate with other IT teams to ensure seamless integration and support.

• Deliver exceptional customer service while addressing technical concerns.

• Stay updated with industry best practices and emerging technologies to enhance support capabilities. Requirements • Proven experience in PC desktop and workstation support.

• Proficiency in Active Directory administration.

• Strong knowledge of desktop hardware maintenance and troubleshooting.

• Expertise in desktop imaging and deployment.

• Ability to manage multiple tickets effectively in a fast-paced environment.

• Familiarity with remote support tools and techniques.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills to provide clear guidance and support. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .