Campus Living Community Coordinator

Northern Arizona University

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

Campus Living (CL) at Northern Arizona University houses 8,300 students and staff in 22 campus living communities (CLCs), including traditional, suite and apartment communities. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it. Through our values, we ground our approach, priorities, decisions, interactions, services, staffing, resources, processes, policies, reflection and navigation of complex situations.
Campus Living Mission Statement:

"We create a welcoming and vibrant campus living experience where students connect, explore and belong."

Our four foundational value areas:

• Care and Support
• Community and Connectedness
• Equity and Inclusion
• Learning and Development

We value and honor diverse experiences and perspectives and are committed to fostering inclusive communities where individuals feel valued, safe, and understood. To promote the success of students, staff and faculty, we strive to learn about individual and shared human experiences, while advocating for the respect and inclusion of all identities.

About the Position

Position Overview
The Campus Living Community (CLC) Coordinator is a 12-month, full-time, live-in position, reporting directly to an Assistant Director (AD) in Campus Living Community Staffing, and responsible for the overall management of the daily operations of a campus living community housing 350 - 780 residents.

The CLC Coordinator supports students, staff and the department in advancing our mission and foundational value areas through staff supervision, resident engagement, operational processes and attention to community facility needs. In collaboration with departmental staff and campus partnerships, the CLC Coordinator implements a programming/engagement model in their community that reflects current student development needs and trends, contributes to diversity and inclusion efforts, and supports the mission and values of Campus Living and Northern Arizona University.

Summer Responsibilities:
Campus Living serves a variety of populations during the summer months including NAU students, special program participants, and conference guests from the state, country and world. CLC Coordinators help ensure continuity of all departmental operations during the summer. Campus living communities that close for the summer may necessitate a temporary move to another community during that time. CLC Coordinators participate in the hiring, training, supervision and evaluation of summer student staff. Participation in the on-call rotation as well as oversight of building preparations and turnovers are included in summer responsibilities. Summer committees include a variety of workgroups and projects as well as planning for the upcoming academic year.
Responsibilities Include

30% - Staff Supervision & Development

• Hire, train, supervise, and evaluate 7-22 Community Assistants (CA); potentially directly supervise one CLC Graduate Assistant, dependent on community placement.
• Create, implement, and assess a community engagement plan that assists in guiding outreach and engagement efforts for Community Assistants.
• Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development.
• Provide staff ongoing positive and constructive feedback including two evaluations over the course of the academic year to measure success and growth in the Community Assistant position.
• Facilitate staff meetings and participate in centralized staff meetings and in-services. Staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m. weekly.
• Organize and facilitate staff development activities to promote a strong sense of team and support.
• Provide functional supervision for the student Operations Assistant charged with oversight of front desk operations in conjunction with central Campus Living staff.

20% - Student & Community Development

• Support students, staff and Campus Living in advancing the departmental mission "We create a welcoming and vibrant campus living experience where students connect, explore and belong." and four foundational value areas: care and support, learning and development, equity and inclusion, and community and connectedness.
• Interact and build rapport with community members from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students.
• Develop an inclusive and welcoming environment for community members and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences.
• Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.
• Collaborate with campus partners and CL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.
• Coordinate the election process and advise the Community Council to coordinate an effective team and support leadership development.
• Attend weekly Community Council Meetings and meet with executive members.
• Attend Campus Living Student Association (CLSA) General Council meetings at least once a semester.
• Manage and maintain an active social media presence for your assigned community in collaboration with Campus Living staff.

20% - Student Support & Behavioral Education

• Provide and share on-call coverage for campus, including weekday, weekend, and holidays. Collaborate and consult with Manager on-call for high-impact situations involving students and follow up with hall staff accordingly.
• Address emergency, crisis and large-scale situations appropriately as they arise and work to mitigate community impact.
• Provide support, guidance and appropriate referrals for community members in need of professional services and resources; be knowledgeable of campus and community resources.
• Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc.
• Understand and enforce the policies and procedures of the NAU Student Code of Conduct and Campus Living Community Policies; lead with care and an educational focus on student behavior, individual and community impact, and student learning.
• Serve as a hearing officer for Campus Living and the Office of the Dean of Students. 'Address inappropriate behavior of students, incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; and complete appropriate documentation. Make conduct referrals as appropriate.

20% - Administration & Operations

• Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the campus living community.
• Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items.
• Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems include StarRez, Maxient and TMA.
• Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure CL and NAU budgetary guidelines are followed.
• Tour and inspect facilities to ensure building security and safety.
• Provide input and feedback related to facility improvements that address student needs and enhance the community living experience.
• Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in campus living community.
• Consider parents/guardians as partners in the growth and development of on campus students; within FERPA guidelines, provide timely follow up via email and/or phone with parents/guardians regarding their student concerns and experiences.
• Support summer camps and conference operations including supervision of summer staff, working with Summer Camps and Conferences (SCC) to facilitate a robust summer operation.
• Complete other administrative tasks and processes as assigned and needed.

5% - Departmental Engagement

• Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.
• Attend scheduled weekly departmental meetings and other staff meetings, workshops, and developmental opportunities.
• Open and close campus living community at the beginning and end of each term transition; submit end of semester reports.
• Participate and assist in facilitating departmental student employee trainings in August and January. Plan and implement community-specific staff training sessions related to the role and areas of improvement.

5% - Other

• Other duties as assigned.

Minimum Qualifications

• Undergraduate bachelor's degree.
• 2 - 3 years of relevant experience

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master's Degree in Higher Education Administration, Counseling, or related field (completed by start date)

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of Health, Safety, and Emergency Preparedness policies and procedures.
• Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses.
• Knowledge of conflict mediation, crisis response and management.
• Knowledge of living and learning communities.
• Knowledge of higher education law, including FERPA, Title IX, HIPAA, Clery Act etc.

Skills

• Customer service skills.
• Active listening skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Abilities

• Balances competing priorities.
• Possesses strong leadership practices.
• Establishes and maintains effective working relationships.=
• Communicates effectively.
• Problem solving, organizational, and analytical capabilities.

Compensation

Budgeted salary is $45,207. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/ is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

To apply, please visit: https://apptrkr.com/6367778

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