Academic Program Coordinator, Intermediate

Northern Arizona University

Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

About the Department/College

Veteran and Military Services
Serving our military-connected students and families by focusing on exemplary service, professionalism, and respect. At Northern Arizona University, we prioritize the success of our veteran and military students. That's why Veteran and Military Services is committed to supporting you every step of the way. Whether you're transitioning from military service, adjusting to the classroom environment, or embarking on a new professional career, we're here to help. Count on us to provide resources for you to thrive in your educational journey.

About the Position

This position will assist in the creation and/or maintenance and coordination of Education Benefits and outreach efforts in the northern Arizona and southern Arizona regions within Veteran and Military Services, designed to support recruitment and retention efforts within the department. The position ensures the implementation of policies and practices, and assists in conducting oversight, review, and analysis of the effectiveness and compliance of our military connected benefits.
Responsibilities Include

55% - Education Benefits Processing

• Assists in the development of VA Certification and Department of Defense Tuition Assistance processing; monitors program metrics and performance; maintains operation of the program.
• In collaboration with the Assistant Director of Education Benefits, contributes to the creation of the program budget and monitors budget for program expenditures; advises department leadership on discrepancies with expenditures.
• Ensures program compliance with all applicable university, state, federal, or other laws, rules, regulations, and guidelines.
• Assists in the supervision and training of Veteran Affairs Work Study students.
• Maintains records of program participants utilizing the GI Bill® and DoD Tuition Assistance and program data, which may include inputting or updating data in a database. This also includes monitoring veteran student's academic progress and/or unsatisfactory conduct according to university SAP policy.
• Keeps VA informed of the enrollment status of Veteran students and other eligible persons by Enrollment Certification to report required enrollment information.
• Assists in certifying students for Department of Veterans Affairs (DVA) educational benefits.
• Participates in special projects and cross-training within office as directed.

35% - Military Connected Outreach

• Acts as a liaison for the Department of Veteran and Military Services to potential or current students, staff, faculty, or external stakeholders or constituents.
• Responsible for event coordination of military installation visits, community college and local event visits in northern Arizona region. Partners with various university departments to ensure a seamless transition into the university, which includes the application process, transcript evaluation, and academic advising.
• Delivers presentations to communicate information about the military education benefits and departmental services.
• Acts as main point of contact for program participants and other program stakeholders or constituents, including telephone and email communications; answers questions regarding the program.
• Distributes, collects, and processes forms and documents related to the program.
• Researches, summarizes, and analyzes information regarding program participation; calculates statistics and compiles data to prepare special and/or recurring reports.
• Counsels and advises military students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
• Provides customer service in the form of walk-ins, phone calls, emails and in-person interactions.
• Provides accurate information to students/families in a timely manner in accordance with federal, state and institutional guidelines to ensure compliance, student eligibility and to avoid potential financial liability to the institution.
• Perform other duties as assigned.

5% - Collaboration

• Participates in special projects and cross-training within the department and university as directed
• Engages in department, division, and university responsibilities:

• Collaborates with department colleagues.
• Participates in division committees as requested (e.g. Student Affairs Assessment Team).
• Participates in division and department meetings.

5% - Other

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in relevant field.
• 2 years of relevant experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Experience working with the military-connected community.
• Experience working in a higher education setting.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of rules, regulations, guidelines, and procedures related to program area.
• Knowledge of budgeting and account reconciliation principles.
• Knowledge of organizational practices and principles.

Skills

• Program coordination and execution.
• Coordination of activities, evaluating data, and establishing priorities.
• Microsoft Office Suite (Word, Excel, PowerPoint).

Abilities

• Works independently.
• Exercises good judgement and professionalism.
• Communicates effectively.

Compensation

Salary range is $44,422 - $49,000. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/ is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

To apply, please visit: https://apptrkr.com/6367772

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