About Caribou

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $115/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

In this role, you will…

Manage a combined team of Loan Advisors and Sales Managers
Monitor team metrics and daily activity rates (conversion, total calls, daily available time, error rates, etc) and coach on technique/strategies to facilitate operational efficiency, team member productivity, and product attachment goals
Conduct weekly lead audits, and frequent call audits for each Loan Advisor
Maintain adherence to monthly team schedule, coordinate weekend scheduling and resolve conflicts regarding scheduling in conjunction with Contact Center Operations
Handle escalations and customer complaints for team members; act to resolve any immediate team and customer needs
Engage in regular performance enablement activities, including individual development conversations and progressive disciplinary action, where necessary
Facilitate Code of Ethics violation response process in partnership with Compliance, Legal, and P&C as necessary
Partner with enablement manager to audit new and existing training materials
Review and clear potential fraud cases on customer files
Partner with Marketing on NPS Scores, Online Reviews and Customer Complaints, including researching files, delegating customer contact, and reviewing and approving ‘make it right’ payments to customers
Serve as an additional subject matter expert on systems, sales processes and sales operations where appropriate, partnering with other departments for proposed improvements, changes and process updates as needed
This role is based out of our Caribou office in Chandler, AZ.

About You

5+ years of experience managing inside sales representatives (or similar) with a preference for experience leading other people managers
5+ years of experience in a financial services sales role (or adjacent industry)
Ability to continuously expand product knowledge and stay up-to-date on industry trends to effectively position value propositions
Excellent written and oral communication skills
Results-orientated with a strong bias for execution
Ability to build strong personal relationships, internally and externally

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

Competitive Compensation: We offer a base salary of $120,000, with uncapped incentive potential leading to an On-Target Earnings (OTE) of up to $170,000.
Equity options
401k savings program
Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
Up to $1,000 per year for eligible professional development expenses.
Our Core Values
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
Velocity. We’re intentional about where we’re going and we race towards it.
Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.