Business Analyst, Intermediate

Northern Arizona University

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
NAU Elevating Excellence Academic Excellence | Student Success | Commitment to Indigenous People | Impactful Scholarship | Mission-driven Faculty and Staff | Community Engagement | Sustainable Stewardship of Resources

About the Position

Develops and maintains an understanding of the strategic alignment of Student Affairs goals with broader University goals, ensuring a comprehensive understanding of division needs. Proactively engage with subject matter experts to extract and synthesize critical business requirements, translate needs into functional requirements, and document requirements in specifications, business process flows, analytical tools, etc. Evaluates past and current department-level business processes and data to drive enhancements for more informed decision-making within the department. Foster collaborative relationships with business stakeholders, cultivating a culture of shared goals and leveraging best practices to comprehensively analyze processes, applications, and data streams. Plays a pivotal role in shaping multifaceted initiatives, working closely within an institutional center of excellence alongside enterprise and divisional business analysts to drive strategic impact. Champion identifying and fulfilling Student Affairs' business intelligence, reporting, and data analysis needs. Drive initiatives in Student Affairs to support the divisions' current contributions and efforts to improve student retention, academic success, wellness, and community.
Responsibilities Include

65% - Business Analysis and Process Improvement

• Drives the strategic gathering of insights from diverse divisional sources, collaborating with cross-functional teams to envision projects, define business use cases, and outline high-level design specifications.
• Independently elicits requirements, partnering with seasoned business analysts to offer strategic recommendations for enhancing prioritized divisional projects with wide-ranging impact across multiple business units and stakeholders.
• Leverages a data-driven approach to create specifications of new data business process designs for review and approval from department management, based on examination of current business data and information gained from systems analysts and other stakeholders.
• Defines metrics and KPIs to quantify business process efficiencies and effectiveness.
• Identifies and mitigates risk factors associated with business process and the need for security, continuity of operations plans, and other risk mitigations to ensure consistency, efficiency, accuracy, and effectiveness of the unit.
• Proactively addresses end-user inquiries, challenges, and service opportunities, applying strategic thinking to deliver impactful solutions.
• Designs and executes comprehensive test plans, strategically evaluating the systemic impact of business process enhancements on straightforward systems.
• Collaborates with experienced analysts as needed to ensure thorough evaluation of complex, multi-unit processes.
• Partners with Information Technology Services and administrative business analysts to identify and investigate system challenges, providing strategic recommendations, alternatives, and insights into risks and benefits for system modification to the change request management board.
• Monitors and manages tickets, updates, fixes and enhancements in advance of the business units.
• Creates documentation, reports and planning documents on the use of new or enhanced Peoplesoft updates.
• Identifies opportunities for optimizing and streamlining operations within the Student Affairs division, aligning efforts with strategic organizational objectives.
• Collaborates closely with Campus Health Services stakeholders to identify opportunities to leverage technology and automation to drive efficiency, data quality, and productivity.

20% - Data Analyst, Business Intelligence, and reporting

• Develops and utilizes various reporting and metrics to drive strategic decision-making by developing and implementing a range of reporting mechanisms and metrics to measure efficiencies and effectiveness. Tailors custom reports to address specific business requirements and objectives.
• Collaborates cross-functionally with unit members, stakeholders, and other stakeholders to design and refine reporting solutions that drive informed decision-making.
• Gathers and assesses University data to, generate reports, recommendations, and communications tailored for division and department leadership. Employs data-driven insights to drive impactful change recommendations.
• Understands and applies knowledge of appropriate handling of university business intelligence data.
• Develops and uses moderately complex analytical tools and models. May work with other technical and functional experts when necessary to gather information and collaborate on tools and model design.
• Prioritizes equity, inclusion, and accessibility in the conduct of analysis and presentation of reports.
• Applies strategic thinking to work with diverse, complex student data, extracting meaningful visualizations and recommendations to drive informed decision-making.

5% - Training

• Defines training requirements to deliver comprehensive support to end users within Student Affairs while actively seeking and analyzing feedback to enhance training effectiveness continuously.
• Create and update internal Student Affairs business analyst training documentation.

5% - Project Management

• Supports various division initiatives through project management support, including project scoping, milestones, and timelines.
• Leads project teams to maintain the project charter, purpose, and scope and achieve outcomes.
• Acts as a project manager and possesses knowledge of the business process/systems interface in the work units they support and analytical knowledge and problem-solving abilities.

5% - Other

• Represent Student Affairs on various division and University committees.

Minimum Qualifications

• Bachelor's degree in Business Administration, Management Information Systems, Business Analytics, or related field.
• 2 years of relevant experience implementing data-driven strategies to improve business processes.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master's degree in Business Analytics, Data Analytics, Project Management, Healthcare Administration or Higher Education/Student Affairs.
• 3 years of full-time experience working in business analysis, project management, healthcare, or higher education.
• Intermediate experience documenting business requirements for process improvement.
• Intermediate experience creating training documentation for end users.

Knowledge, Skills, & Abilities

Knowledge

• Possesses a comprehensive understanding of divisional business goals and employs strategic approaches to foster sustainable growth.
• Intermediate knowledge of software design methodologies and applies foundational principles of database management.
• Intermediate knowledge of integrated student information systems, leveraging this knowledge to drive operational efficiency.
• Intermediate knowledge of core business line processes, policies, procedures, aligning actions with organizational objectives.
• Intermediate software and applications demonstrating the ability to create and analyze data to drive informed decision-making.
• Intermediate knowledge of PeopleSoft ERP, ServiceNow, Enterprise Reporting, and Salesforce, leveraging these tools to enhance operational effectiveness.
• Demonstrates a proficient understanding of SQL or similar query languages, enabling seamless data extraction and analysis.
• Knowledge of translating non-technical requirements into precise technical business specifications, driving targeted solutions.
• Knowledge of business, data, and technology to recommend systems and process improvements.

Skills

• Exhibits exceptional customer service skills, fostering positive stakeholder relationships and driving client satisfaction.
• Advanced elicitation and facilitation skills, enhancing the effectiveness of requirements gathering and project planning processes.
• Demonstrates professional email and telephone etiquette, ensuring clear and effective communication.
• Leverages strong interpersonal and networking skills to build collaborative relationships and drive collective success.
• Showcases advanced organizational and project management skills, ensuring seamless execution of initiatives and deliverables.
• Experience with data visualization and summarization tools such as SQL, MS SQLServer, and Tableau, enabling effective data-driven insights.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access), enhancing productivity and communication.
• Excels in crafting narratives from complex data, conveying meaningful insights, and driving informed decision-making.
• Advanced skill in data management techniques, ensuring accuracy, accessibility, and usability of critical information.

Abilities

• Embraces change and new situations as opportunities for learning and personal growth, fostering a culture of continuous improvement.
• Analyzes complex situations, anticipating potential challenges, and adeptly documents basic business processes, offering recommendations for optimization and streamlining.
• Skillfully balances competing priorities, ensuring optimal resource allocation and alignment with organizational objectives.
• Showcases problem-solving, organizational, and analytical capabilities, enabling effective decision-making and driving operational excellence. Analyzes daily, routine business situations and anticipates issues.
• Communicates effectively across various channels and with diverse stakeholders, ensuring clear and impactful messaging.
• Champions diversity and inclusion, fostering an environment where all voices are heard and valued.

Compensation

Budgeted salary is $67,714.00. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/ is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

To apply, please visit: https://apptrkr.com/6372342

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