Join JPMorganChase as an Account Manager III and deliver exceptional service to our clients for complex products. Use your analytical skills to provide insights and solve problems while maintaining strong client relationships. Your innovative thinking will drive improvements and generate new ideas. At Chase, you'll make real impacts on our customers and thrive in a creative, dynamic environment where each day brings new challenges and opportunities.

As an Account Manager III within JPMorganChase, you will serve as a pivotal point of contact, delivering exceptional service to our clients with complex products or services. Your role will require you to leverage your deep understanding of account services, data analytics, and strategic thinking to interpret client needs, identify trends, and generate innovative solutions. You will be expected to exercise considerable judgment in managing complex issues, making decisions that have a significant impact on our operations and financial management. Your expertise in conflict management, team building, and coaching will be crucial in managing a diverse team and fostering an inclusive environment. As a recognized expert in your field, you will mentor others, delegate tasks effectively, and contribute to the development of operational plans, ensuring the quality and professionalism of service delivery within your area of responsibility.

**Job responsibilities**

+ Leverage expert data analytics skills to interpret complex client needs, identify trends, and generate innovative solutions that enhance customer service and operational efficiency.

+ Manage a diverse team of professionals, fostering an inclusive environment, and utilizing expert-level delegation and coaching skills to ensure high-quality service delivery.

+ Utilize expert conflict management skills to identify and resolve conflicts or conflicts of interest, facilitating discussions to create optimal and practical solutions.

+ Drive the development and execution of operational plans, using strategic thinking and innovation to challenge the status quo and improve service delivery.

+ Mentor team members and colleagues, guiding their professional growth, and helping them navigate the organization and identify new development opportunities.

**Required qualifications, capabilities, and skills**

+ 7+ years of experience or equivalent expertise in managing complex customer service operations in a financial institution.

+ Proven track record of applying data analytics to interpret client needs, identify trends, and generate innovative solutions.

+ Demonstrated ability to manage conflicts and facilitate discussions to create optimal and practical solutions.

+ Extensive experience in leading diverse teams, fostering an inclusive environment, and effectively delegating tasks.

+ Proven expertise in mentoring and coaching team members, guiding their professional growth, and helping them navigate the organization.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans