Job Title: Customer Service RepresentativeJob Description

As a Customer Service Representative, you will work in a call center environment, handling inbound calls and some follow-up calls. You will answer questions on prior authorization, general inquiries, and handle some confidential information. This role requires great customer service skills with a high level of attention to detail, ensuring information is entered accurately.

Responsibilities

+ Handle inbound and follow-up calls efficiently.

+ Answer questions on prior authorization and general inquiries.

+ Provide great customer service with attention to detail.

+ Accurately enter information into systems.

+ Utilize multiple systems and programs to track information and update communication with customers.

+ Maintain a high quality of service while managing call volumes ranging from 50-100 calls a day.

Essential Skills

+ At least 1 year of call center experience within recent employment.

+ Experience in a high-volume call center environment in the last 2-3 years.

+ Typing speed of at least 30 words per minute.

+ Proficiency in computer knowledge and skills.

Additional Skills & Qualifications

+ Experience in the healthcare industry, pharmacy, or pharmacy benefit management.

+ Ability to pass a Typing Test with a minimum of 30 WPM.

+ Achieve a minimum of 75% on Call Center - Telephone Skills test.

Why Work Here?

This company is privately held and promotes from within, offering employees long-term career opportunities. There is extensive industry training within pharmacy benefit management, and opportunities for growth into higher-level and leadership roles. After conversion to full-time employment, employees can enjoy benefits such as travel discounts, theme park and movie pass discounts, tuition reimbursement, and quarterly bonuses.

Work Environment

The work environment offers ample room for growth, with many contractors moving into permanent roles and advancing to positions such as team leads, supervisors, and trainers. The schedule requires availability 7 days a week from 5 am to 10 pm, with a set schedule assigned within these hours, typically 8 am to 4:30 pm for the first four weeks. Participation in training is key to success, with an average score of 90% required across four tests. Mandatory overtime is expected in January and February, and shift bids are conducted based on performance at the end of training.

Job Type & Location

This is a Contract to Hire position based out of Tempe, Arizona.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jul 24, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.