Job Title: Transportation Support Specialist – Remote Gate Management (RGM)

Location: Tempe, AZ

Pay Rate: $21.00/hour

Contract Duration: 4-month contract with high potential for full-time conversion

Start Date: TBD

Work Schedule:

+ Must be open to any 5-day schedule, including weekends

+ Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM

+ Team operates 7 days/week

+ Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week

+ Must be available to work holidays

Position Overview

As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.

This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.

Key Responsibilities

+ Verify truck and shipment details via live audio/video feeds

+ Coordinate driver check-ins, loading/unloading, and departures

+ Communicate updates to internal teams and external partners

+ Follow SOPs and escalate issues as needed

+ Support gate operations to free up on-site associates for other tasks

+ Maintain accurate records and transaction logs

Qualifications

+ 1+ year of high-volume call center or customer support experience

+ Strong job tenure and reliability

+ Ability to follow SOPs and solve problems independently

+ Proficiency in Microsoft Excel and keyboard shortcuts

+ Technically savvy and able to learn quickly

+ Comfortable working in a fast-paced, high-pressure environment

Performance Expectations & KPIs

+ Transactions Completed: 22/hour (180–230/day)

+ Average Handle Time: 120–150 seconds

+ Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)

+ System tracks availability, breaks, and productivity metrics

Employee Value Proposition (EVP)

+ Opportunity to join the world’s largest logistics company

+ High conversion rate to full-time employment

+ Day-one benefits upon conversion

+ Up to $5,000 tuition reimbursement for online or college courses

+ Career advancement support across teams

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.