Honeywell Industrial Automation enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

**_We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets._**

We have an opportunity for a Field Service Supervisor to join our Industrial Automation team at Honeywell, in Sines, Portugal, where you will be responsible for oversees Lifecycle Support Services, ensuring that all industrial service delivery processes are executed efficiently and meet customer satisfaction. The supervisor leads a team of field service technicians, coordinates service activities, manages schedules, and ensures compliance with all safety and operational standards.

**KEY RESPONSIBILITIES:**

1. **Team Leadership:** Recruit, train, and manage field service technicians while fostering a culture of safety, performance, and continuous development.

2. **Service Operations:** Oversee daily service scheduling, performance tracking, and ensure operations meet company standards and compliance requirements.

3. **Customer Relations:** Act as the main customer contact, resolving issues and developing tailored service solutions to boost satisfaction and retention.

4. **Technical Support:** Provide expert guidance on complex service issues and coordinate technical training to upskill the team.

5. **Performance & Reporting:** Implement SOPs, monitor KPIs, and deliver regular performance reports to inform strategic decisions.

6. **Budget & Financial Management:** Manage budgets, control costs, and provide forecasts and financial updates to the FSM.

7. **Cross-Functional Collaboration:** Align with sales and support teams to drive growth and business objectives, programs, and sales planning initiatives. Provide information for Inventory & Operations Planning (SIOP)

8. **Compliance & Safety:** Ensure all activities follow safety and regulatory standards through audits and continuous oversight.

**KEY SKILLS AND QUALIFICATIONS:**

+ 6+ years in field service leadership or management

+ Bachelor’s in Engineering, Technology, or related field (or equivalent experience)

+ Strong technical background in industrial or tech services

+ Proven leadership, communication, and analytical skills

+ Experience with P&L, service KPIs, and reporting

+ Fluent in Portuguese and English

+ Valid driver’s license and willingness to travel to customer locations when required as the role demands flexibility to address urgent service needs and the ability to coordinate a variety of tasks simultaneously.

**Preferred:**

+ Experience with service contracts and tools (LSS field)

+ Customer-focused, with strong interpersonal skills

+ Proficient in service management software

+ Knowledge of Honeywell’s service portfolio

+ Master’s in Engineering, Business, or related field

+ Budget and financial management experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Join a team recognized for leadership, innovation, and diversity!**

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.