The **Customer Experience Professional** is responsible for delivering consistent, high-quality, world-class customer service to meet our customers' needs. This role requires excellent communication skills and the ability to work efficiently under pressure while maintaining composure. A solid understanding of business needs is essential.

As a champion for continuous improvement, you will execute bookings, order generation, periodic billing, and renewals. You will also comply with business processes and controls to ensure best-in-class customer service and order management fulfillment. Being part of the team, you will solve complex problems for customers and support their needs effectively.

**This is a hybrid role (2 days from home and 3 days from the office).**

**Key deliverables:**

+ Successful and timely booking and lifecycle handling of all product orders – order to post delivery process execution (order entry, expediting orders, change orders, returns, order status, invoicing)

+ Working through our CRM too (Salesforce) to meet all the KPIs assigned to the role (time to close, quality, case closure rate, customer satisfaction scores ASAT and CSAT, etc.)

+ Work within guidelines of Global policies and processes

+ Serve as the primary customer contact for your assigned portfolio of B2B accounts and ensure customer needs and expectations are met

+ Coordinate actions with other departments such as Logistics, ISC, Regional Sales Managers, Product Managers, etc., to resolve Customer queries

+ Working with continuous improvement mindset, propose and work collaboratively to deliver process improvements and operational efficiencies ideas

**Key responsibilities:**

+ Profound knowledge of domestic and international shipping requirements, international shipping documents and why they are required

+ Profound knowledge of Letter of Credit

+ Flawless document control

+ Order entry, shipping and invoicing

+ Handle incoming calls or inquiries from prospective customers or clients

+ Provide customers with general product and service information.

+ Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in CRM tool

+ Follow-up on outstanding customer inquiries

+ Assist customers effectively by solving customer disputes

+ Completing supporting paperwork and delivering to Customer and internal departments on time

+ Set-up new customers in SAP and update existing records where needed

+ Research billing issues

+ Foster strong and effective relationships with internal and external customers

**Key qualifications:**

+ University degree, preferably in business management, project management, production management, economy

+ Experience in serving large B2B industrial Customers

+ Deep Customer Service understanding and customer centric attitude

+ Business fluent (C1/C2) in written and spoken English

+ 3+ years of relevant work experience, Customer Support and/or Project management preferably in an international work environment

+ Extensive experience using CRM/SAP systems including implementation/upgrade

+ Very good knowledge of MS office skills (Excel, Word, Outlook)

+ Knowledge of Gen AI tools and overall digital literacy is a plus

+ Lean management skills

**We offer:**

+ **​** Competitive Salary regularly increased based on your performance

+ Enjoy 25 vacation days per year, plus extra days off for life's special events

+ We provide meal vouchers

+ Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

+ Medical Insurance Plan paid by the company

+ Christmas and Easter bonuses

+ Recognition & referral bonus programs

+ Comprehensive induction, ongoing training and development to set you up for success

+ In-house and external learning platforms (Udemy) to continue to expand your skills

+ Work experience opportunities to help you grow your career with us

+ Global employee networks to help you connect and grow

+ Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

+ In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

+ Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

+ Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

+ Frequent Employee Engagement activities fostering an inclusive and diverse work environment

+ 3 + 2 hybrid work arrangement to support your work-life balance

+ Flexible working hours

+ Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**Join us now** **and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!**

\#TheFutureIsWhatWeMakeIt

**\#LI-Hybrid**

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.