HonorHealth Peoria, AZ 85381
HonorHealth is looking for a Patient Care Specialist to support the Peoria and Scottsdale Gastroenterology locations. This position will collaborate with everyone in the office while following the Providers to each of the three (3) locations to provide care for its patient demographic that is inclusive of gatroenterology and pulmonary patients. The working environment showcases a team pitches in, calm atmosphere and are very productive. This is a great opportunity to move up and learn new skills while supporting the growth of the team and the best patient care possible. The ideal candidate must meet the minimum requirement that include a HS diploma/GED, one (1) year experience in a medical office along with two (2) years experience in the specialty with a BLS care and either a CMA or RMA or completion of a Medical Assistant program from an accredited institution. This role is considered a "desk MA" position with more scheduling and direct follow up with the patient and the ability to assist with rooming patients on the rare occasion, if/when support is needed. The ability to work as part of a team as well as independently, ability to multi-task, flexible along with specialty experience (gastro, oncology, etc.) is preferred but NOT required. The hours for this position are Monday - Friday; 8a to 4:30p.
HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.
Job SummaryThe Patient Care Coordinator is the main patient contact for results, ordering labs and radiology, monitoring treatments and scheduling procedures. This position requires close communication with the providers and giving accurate information and recommendations to patients in a timely manner.
+ Schedule, obtain insurance authorization and complete paperwork for radiology and lab procedures as necessary. Provide patient all applicable information regarding their procedure/visit. Receive test results and discuss abnormal results with provider and contact patient to review results. Schedule procedures and follow up visits including educating the patient regarding prep, risk and benefits, as applicable. Obtain cardiac clearance where applicable. Review all medications with patients. Ensure all consent, treatment and compliance contracts are signed and in place. Provide information and coordinate education of patients on therapy, procedures, tests and diagnosis. Obtains referral to other specialties as needed.
+ Follow up with patient after procedure/visit to address any problems, concerns or questions regarding the procedure/visit and advise when they will be contacted with results. Communicate any medical problems and concerns to providers and respond back to the patient with provider recommendation. Address all patient contacts with medical needs and discuss with provider as necessary, carry out provider’s recommendations and orders.
+ Maintain records of patient procedures, conversations and other pertinent information in patient charts.
+ Act as liaison between provider, pharmaceutical companies and other physicians/physicians offices as necessary for continued patient care.
+ Other duties as assigned.
EducationHigh School Diploma or GED RequiredExperience1 year in a medical office Required
2 years experience in the specialty job posted/patient care and/or medical office Required Licenses and Certifications BLS Required
Certified or Registered Medical Assistant OR completion of a Medical Assistant program that meets the BOMEX training guidelines OR completion of a United States Armed Forces medical services training program OR meet necessary guidelines as described in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401, paragraphs A and B prior to start date.. Required