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Web Call Counselor
U-Haul    Phoenix, AZ 85067


2727 N Central Ave, Phoenix, Arizona 85004 United States of America

If you are great with people and experienced in customer service, U-Haul has the position for you! As our newest Web Call Counselor you will be responsible for placing and fielding calls with dealers, customers, and vendors, helping to resolve issues and place orders. This position will have you working as part of a team to support a wide variety of customers and colleagues, and comes with excellent benefits.

Primary Responsibilities:

+ Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches – this includes phone, email, and live chat communications

+ Assist customers and U-Haul dealers with placing retail orders as well as any issues/questions/concerns they may have regarding existing orders

+ Communicate with our fulfillment warehouses and vendors to ensure order accuracy and to resolve any order discrepancies

+ Provide customer service to U-Haul dealers and retail customers alike

+ Assist Web Sales Program Manager regarding web orders and products

+ Reasonable and predictable attendance is essential

Minimum Qualifications:

+ 2+ years of customer service experience

+ Excellent communication skills

+ Proficiency with a wide variety of computer programs including Microsoft Office Suite

+ Self-motivated and proactive

+ Logical and methodical approach to problem solving

+ Work well in groups and individually

+ Must be able to multi-task

U-Haul offers:

+ Career stability

+ Opportunities for advancement

+ Health insurance & Prescription plans if eligible

+ Paid holidays, vacation, and sick days if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401k and Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Subsidized gym/fitness membership if eligible

+ Business and travel insurance

+ YouMatter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

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Job Details

Employment Type

Full Time