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Patient Care Specialist - Medical Group - Gastroenterology - Shea
HonorHealth    SCOTTSDALE, AZ 85258

Overview HonorHealth is looking for a Patient Care Specialist for the Gastroenterology Shea location at N. 92nd St & E. Shea Blvd. This growing department is made up of 24 team members that include Providers, Back Office Lead, MAs, Surgery Schedulers, Reg Sched, and other PCS roles that place a great emphasis on teamwork and upholds HonorHealth's "just" culture in every situation. They are a very close-knit team that works well supporting the efforts of the entire group and will always put the needs of the patient first. The team prides itself of being dedicated to the success of the organization and each team member's individual success. The ideal candidate must meet the minimum requirements of a HSD/GED, one (1) year experience in a medical office and (1) year experience in the specialty job, patient care or medical office. A current BLS card is also required in addition to either being Certified or Registered or completion of a Medical Assistant program from an accredited institution or completion of a U.S. Armed Forces program. Patience, good customer service skills and a great attention to detail are all skills that will ensure your success in the role. The hours are Monday - Friday 8a to 4:30p. JOIN US!! HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve. As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members while we work to achieve our mission, “to improve the health and well-being of those we serve.” Therefore, HonorHealth is requiring that all new hires have received the first dose of a COVID-19 vaccine before they start, and be scheduled for their second dose. Reasonable accommodations will be considered. Responsibilities Job Summary The Patient Care Coordinator is the main patient contact for results, ordering labs and radiology, monitoring treatments and scheduling procedures. This position requires close communication with the providers and giving accurate information and recommendations to patients in a timely manner. Schedule, obtain insurance authorization and complete paperwork for radiology and lab procedures as necessary. Provide patient all applicable information regarding their procedure/visit. Receive test results and discuss abnormal results with provider and contact patient to review results. Schedule procedures and follow up visits including educating the patient regarding prep, risk and benefits, as applicable. Obtain cardiac clearance where applicable. Review all medications with patients. Ensure all consent, treatment and compliance contracts are signed and in place. Provide information and coordinate education of patients on therapy, procedures, tests and diagnosis. Obtains referral to other specialties as needed. Follow up with patient after procedure/visit to address any problems, concerns or questions regarding the procedure/visit and advise when they will be contacted with results. Communicate any medical problems and concerns to providers and respond back to the patient with provider recommendation. Address all patient contacts with medical needs and discuss with provider as necessary, carry out provider’s recommendations and orders. Maintain records of patient procedures, conversations and other pertinent information in patient charts. Act as liaison between provider, pharmaceutical companies and other physicians/physicians offices as necessary for continued patient care. Other duties as assigned. Qualifications Education High School Diploma or GED Required Experience 1 year in a medical office Required 1 year experience in the specialty job posted/patient care and/or medical office Required Licenses and Certifications BLS Required Certified or Registered Medical Assistant OR completion of a Medical Assistant program that meets the BOMEX training guidelines OR completion of a United States Armed Forces medical services training program OR meet necessary guidelines as described in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401, paragraphs A and B prior to start date.. Required

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Job Details

Employment Type

Full Time