Mayo Clinic Phoenix, AZ 85067
**Department** Information Technology
**Why Mayo Clinic**
The Knowledge and Education Systems Support Section is seeking a Senior Analyst Programmer, filling the role of Scrum Master, to join an existing scrum team supporting Mayo's Knowledge Content Management System (KCMS) which hosts MayoClinic.org. Primary responsibilities include teaching, mentoring, coaching and facilitating agile practices to drive continuous improvement. The Scrum Master will also facilitate the following scrum events including daily stand-ups, backlog refinement, sprint planning, team demos/review & retrospectives. Communication skills will be a priority as this position will require working closely with the Product Owner, Dev Team and other stakeholders. Knowledge of Agile frameworks, work management tools (TFS, Jira) and DevOps practices will be advantageous.
Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds and creating an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic — we embrace these values as we serve our patients, employees, students, suppliers and communities.
Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals. Evaluates alternative approaches and presents recommendations to teams and unit leadership. Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment. Maintains and supports multiple systems or complex software applications and their associated hardware at multiple Mayo Clinic sites. Produces and maintains documentation such as system requirements, designs, resource inventories, and plans. Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities. Works effectively across departmental organizations gaining consensus of stakeholders. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division’s computing systems. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.
Bachelor’s degree and 3 years’ experience, including 1 year demonstrated technical experience; (Or, Associate’s degree and 7 years’ experience, including 1 year demonstrated technical experience.)
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee).
Applies effective system design principles and software development methodologies. Demonstrated ability to multi-task among multiple complex assigned tasks/projects. Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities. Evidence of project management skills. Possesses an objective and positive attitude with all tasks and projects. Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance. Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.
**Exemption status** Exempt
Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The salary range every 2 weeks is approx. $3,171-$4,439 based on a full-time position.
**Benefits eligible** Yes
**Schedule** Full Time
**Hours / Pay period** Full Time
Monday - Friday, 8:00 a.m. - 5:00 p.m. May be required to provide 24/7 on-call support.
**Weekend schedule** May be required to provide 24/7 on-call support.
This vacancy may be open to full time telework candidates within the U.S./ reasonable travel to a Mayo facility if ever a business need/ meeting or client-facing. Mayo Clinic has facilities in Minnesota, Wisconsin, Arizona, and Florida.
**Category** IT and Engineering
**Career profile** Information Technology
**Job posting number** 152344BR
**Recruiter** Karissa Wirt
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.