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IT Specialist I
TEKsystems    Tucson, AZ 85702
     

Top Skills' Details

1. Computer experience, understanding applications and how they operate

2. Be able to have phone etiquette, perform in a call center, handle back to back calls

3. Ability to do remote technical support, not touching the equipment, visualize the issue in your mind and fix the issue

***Attitude and willing to learn***

Description:

Position Description:

The IT Specialist 1 represents the TEKsystems client. This TEKsystems client's customers primarily works from home; therefore, you will need to be adept at providing remote IT support.

Responsibilities:

- Provide IT support via phone, email and chat

- Prioritize incident and request tickets by impact and severity

- Install applications remotely

- Guide employees setting up computer equipment remotely

- Manage assigned tickets via ITSM tool

- Handle support calls via contact center platform

- On occasion may be asked to assist with gathering information to determine root cause of recurring issues

- Notify team lead and/or supervisor of trending issues, offer suggestions or solutions

- On occasion may be asked to assist IT Provisioning team with:

- Unpacking and storing shipping supplies and computer equipment

- Imaging computers

- Ship computer equipment

Basic Qualifications

- Experience interpreting Windows Event Logs and how to use them to troubleshoot issues

- Experience using network assessment and connectivity troubleshooting tools

- Excellent phone etiquette, customer service and professionalism

- Excellent time management skills

- Experience providing IT support in a call center type environment

- Experience troubleshooting issues remotely for:

- IP Telephony

- VPN

- Internet

- Applications

- Microsoft Windows OS

- Microsoft Office Suite

- Ability to work independently with minimal supervision

- Ability to work as a team, often act as coordinator between internal support teams and client support teams

- Ability to stay organized, on task and cool headed under intense stress and workloads

- Ability to lift and/or move up to 50 pounds

Skills:

Help desk, Desktop, Customer service

Top Skills Details:

Help desk, Desktop, Customer service

Additional Skills & Qualifications:

Experience with Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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Job Details


Employment Type

Full Time