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Process Engineer 2 - Process Improvement & Workflow Automation
Wells Fargo    Chandler, AZ 85286

**Job Description**

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

This position will be part of the Business Process Management and Operational Design - Process Improvement Lightweight Workflow (LWF) unit. You will join a team of highly specialized Process Engineers that are cross-trained in process improvement and no-code workflow automation delivery. Our global team drives process, efficiency, and control improvements through simplification and rapid, end-to-end business process automation.

As a Process Engineer 2 on our team, you should be comfortable driving process automation efforts from conception to resolution in high-paced, cross-matrix environments, with significant ambiguity. A successful candidate must be able to synthesize and simplify complex processes and analytical findings, develop recommendations for improvements, translate recommendations into workflow designs, and facilitate senior leaders and stakeholders through the delivery and change management life cycle.

Key Responsibilities Include:

Process Improvement

+ Leads process improvement and workflow automation initiatives within a fast-paced environment across the Enterprise.

+ Facilitates the design and build of workflow solutions in a no-code / low-code environment.

+ Oversees the solution deployment process and assists with change management and implementation of process improvements and workflow solutions.

+ Performs financial analysis to determine ROI of process improvements and workflow automation.

+ Solves complex problems using A3 problem solving and other root cause analysis tools.

Partner & Collaborate

+ Consults with technology partners and business leaders to determine the most effective solution to problems.

+ Leverages business acumen and soft skills to effectively manage stakeholder relationships in a matrixed organization.

+ Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services

+ Assists the development of our enterprise Operational and Process Excellence Curriculum and Training Materials

+ Provides thought leadership in the area of process and continuous improvement, operational excellence, continuous improvement


+ Provides coaching and mentoring to project teams and LOB management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques

+ May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring

**Required Qualifications**

+ 7+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 5+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)

**Desired Qualifications**

+ BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics

+ Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx

+ Knowledge and understanding of Statistical Analysis software such as Minitab

+ Facilitation skills such as Helix

+ Change Management skills such as Prosci/ADKAR

+ Knowledge and understanding of Rapid Process Automation software such as Blue Prism

+ LEAN/Six Sigma certification or Wells Fargo business process management endorsement

+ Management consulting experience at a top-tier consulting firm

+ Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

+ Highly refined and professional verbal and written communications

+ Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

**Other Desired Qualifications**

+ Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences.

+ An active listener with excellent and confident communications and interpersonal skills with an ability to read complex customer situations and adapt as needed.

+ A high performer who is proactive, can quickly solve problems and responds rapidly to changing conditions in a fast-paced environment

+ An independent thinker who brings initiative, creativity, energy, discipline and commitment to the role

+ Highly collaborative with an appreciation of the benefit of a team approach; demonstrated ability to work with and function as part of a team to deliver quality projects on time and on budget

+ Ability to reduce complex issues/problems into clear directions and presentations

+ Ability to operate with confidence in front of an executive teams

+ Exceptional organization and planning abilities

**Job Expectations**

+ Ability to travel up to 10% of the time

**Salary Information**

The salary range displayed below is based on a Full-time 40 hour a week schedule.

**NC-Charlotte:** Min: $78,100 Mid: $110,000

**NC-Raleigh:** Min: $78,100 Mid: $110,000

**AZ-PHX-Central Phoenix:** Min: $78,100 Mid: $110,000

**AZ-Chandler:** Min: $78,100 Mid: $110,000

**NC-Charlotte:** Min: $78,100 Mid: $110,000

**NC-Charlotte:** Min: $78,100 Mid: $110,000

**MN-Minneapolis:** Min: $78,100 Mid: $110,000

**Street Address**

**NC-Charlotte:** 301 S College St - Charlotte, NC

**NC-Raleigh:** 1100 Corporate Center Dr - Raleigh, NC

**AZ-PHX-Central Phoenix:** 100 W Washington St - Phoenix, AZ

**AZ-Chandler:** 2700 S Price Rd - Chandler, AZ

**NC-Charlotte:** 11625 N Community House Road - Charlotte, NC

**NC-Charlotte:** 301 S Tryon St - Charlotte, NC

**MN-Minneapolis:** 550 South 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

**Benefits Summary**


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**Company:** Wells Fargo

**Req Number:** 5599942-2

**Updated:** 2021-09-17 02:00:03.369 UTC

**Location:** Chandler,AZ

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Job Details

Employment Type

Full Time