Insurance Underwriters

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$19.27

**Pay Range Maximum:**

$26.88

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J254945

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$19.27

**Pay Range Maximum:**

$26.88

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J254950

Do you have the desire to be part of a high performing team in the Technology & Systems field? Is a culture where “People Count” and “We do the Right Thing” important to you? Guardian Life Insurance Company is actively seeking a passionate, driven, and self-motivated individual to join its Underwriting Process & Technology team. The ideal Business Analyst III candidate is someone with a strategic, innovative background, who has previous knowledge in Renewal Underwriting job responsibilities.

The Business Analyst III will have a growth mindset and be responsible for participating in planning sessions with key stakeholders while working to enhance our Underwriting technology platforms. In addition, they will define epics, expected business outcomes and key results, as well as high level feature decomposition to ensure epic-feature stories have the appropriate acceptance criteria for success. The Business Analyst III will collaborate with various stakeholders to understand all areas impacted and maintain alignment.

**You are:**

+ A self-starter who seeks to understand customer needs, business demands, and aligns their business analyst capacity and skills to implement the best solutions.

+ Able to problem solve and function highly in both an independent and team environment.

+ Determined to find the best approach to the work, identifying the highest value techniques to achieve business objectives.

+ Focused on developing and maintaining relationships with all key stakeholders to gather information, understand interests, and enhance personal and departmental productivity.

**You have:**

+ Bachelor’s degree or 5+ years of experience in similar role

+ A broad understanding of group insurance strategies, products, and processes

+ Experience with our Renewal Underwriting Platform (GCRS)/ Renewal Philosophies

+ Elevated level of proficiency in Microsoft Office 360, JIRA, Tableau, and/or Confluence tool sets

**You will:**

+ Understand customer needs and business demand and align necessary business analyst capacity and skills.

+ Support lean portfolio planning and budgeting by driving the definition of program epic cost/benefits/business capacity.

+ Participate in, as well as lead, workshops, brainstorming sessions and large group meetings that cut across multiple business and functional areas.

+ Perform analysis in support of decisions on organizational design required to achieve a business objective or key result.

+ Become a go-to resource for our business partners when it comes to technical assistance for our Underwriting systems.

+ Perform process analysis as compliment to lean business case analysis.

+ Develop strong relationships with key business, technical, and project management functions.

+ Maintain strong relationships with all stakeholders to gather information and understand stakeholder interests.

+ Work closely with product managers, product owners, project managers, and operational excellence teams during the preparation and maintenance of epic statements, lean business cases, and where appropriate, feature and story development.

+ Possess excellent communication skills, to include the ability to interact professionally with all levels of the organization in written, verbal, and visual formats.

**Reporting Relationships:**

As a Business Analyst III, you will report to our Manager of Underwriting Business Analysis, who reports to our Leader of Underwriting Process & Technology.

**Location and Work Arrangement:**

+ The preferred locations for this position are Bethlehem, PA and Boston, MA. May consider other U.S. locations for qualified applicants.

+ The work arrangement will be hybrid (2+ days per week in a local Guardian Office).

**Travel:**

+ Approximately 10% travel required for this position

**Salary Range:**

$67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

**Our Promise**

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

**Inspire Well-Being**

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._

**Equal Employment Opportunity**

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

**Accommodations**

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

As part of the North American Commercial Bank Headquarters 1st line Non-Transactional Credit Risk Initiatives team, this role will work closely with customer facing Commercial personnel to monitor the Commercial portfolio, provide oversight of Commercial Bank internal Audit and regulatory exam activity, and act as a subject matter expert representing the interests of the Commercial Bank on ad hoc credit risk initiatives.

The Commercial Banking Credit Risk Manager acts as a trusted advisor, providing a source of business process, policy, procedure, product and/or system expertise, coordinates with key stakeholders on internal audits, regulatory exams, and other ad hoc credit risk initiatives impacting process, policy, and technology, and transparently communicates information to Commercial Bank leadership to ensure awareness of key credit risk initiatives.

While the position focuses primarily on the Commercial Bank, there may be broader, Enterprise-wide focus within certain initiatives.

This role:

+ Directs, manages, coordinates, and facilitates effective communication among key stakeholders.

+ Acts as a trusted advisor for Commercial Banking employees/stakeholders.

+ Gains and builds trust and rapport.

+ Analyzes data and synthesizes information to provide insights and recommendations.

+ Assists in identifying areas of improvement/emerging trends to inform decision making and aide in the documentation of operational controls.

+ Presents thematic observations and recommendations to customer-facing teams and Commercial Bank leadership.

+ Adheres to Bank risk, regulatory and compliance controls.

+ Works independently and regularly handles non-routine situations.

Qualifications:

+ Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

+ Commercial loan analysis, underwriting, and portfolio management experience – In-depth

+ Knowledge of commercial banking systems, products, and processes – In-depth

+ Understanding of risk management concepts specific to commercial lending

+ Prior internal audit experience at BMO, or another financial lending institution, is an asset.

+ Project management experience is an asset.

+ Stakeholder management is an asset

+ Deep knowledge of Commercial Banking gained through extensive education and business experience.

+ Verbal & written communication skills - In-depth.

+ Collaboration & team skills - In-depth.

+ Analytical and problem-solving skills - In-depth.

+ Data-driven decision making - In-depth.

+ Strong interpersonal skills.

+ Ability to work under limited supervision.

+ Entrepreneurial skills – Working.

+ Judgement skills – Working.

+ Learning agility – Working.

+ Able to navigate challenging situations effectively.

**Salary:**

$72,500.00 - $134,500.00

**Pay Type:**

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

**About Us**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

The Guest Service Agent/Night Audit is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service as well as run the night audit process through the PMS system of the resort.

Education: High School diploma or equivalent preferred
Experience: Minimum one year of hotel experience required

We are seeking in person office customer support professionals to work with businesses to supply their packaging needs. The Sales and Customer Support Associate is directly responsible for supporting the Sales Team, Department Managers, Production Associates, Marketing as well as office duties. These include, but are not limited to: taking quote and order requests from customers, customer research, generating job sheets for production, creating labels for small parcel and pallet shipments, marketing and other general office duties using an internal computerized system. Sales and Customer Support Associate is a role we consider absolutely vital to our company’s success and customer perception of our brand. The customer support department is most often the first point of contact that a customer interacts within the company, and this position is responsible for ensuring that the department provides the best support possible.

***Pay from $18.00 to $20.00 hr. pending completion of training modules***

Necessary Skills/ Key Responsibilities

Communicating with customers on the phone and via email.
Customer Centric.
Problem Solving.
Process quotes and orders.
Proficiency in Microsoft Office Suite.
Familiarization with Windows computers.
Able to work as a team and individually.
Work directly with other departments.
Willingness to learn.
Basic mathematical understanding.
Qualifications, skills and experience:

Minimum 1 year’s previous experience in a customer service role.
Proficiency with Windows PC applications including Microsoft office and the internet.
Minimum education of a High School diploma or GED, some college preferred.
Sensitive and articulate written and verbal communication skills.
Reliability to work as scheduled and get the job done.
Benefits

10 days paid vacation increasing +1 for each year of service
6 paid federal holidays
401K & matching at 4%
Company health insurance plan contribution
Accidental death & dismemberment
Performance based Quarterly bonuses up to $400/quarter
Company training and development program with wage increases based on achievement and competency
Quarterly company lunches
Job Type: Full-time

8:00 am - 4:00 pm (Mon - Fri).

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:

8 hour shift
Day shift
Monday to Friday
Supplemental Pay:

Bonus opportunities
Work Location: In person

customer service representative.

+ phoenix , arizona

+ posted 2 days ago

**job details**

summary

+ $19 - $20 per hour

+ temp to perm

+ no requirements

+ category business and financial operations occupations

+ referenceAB_4683928

job details

Randstad is seeking Customer Service Representative in Phoenix, AZ.The role involves Consumer Lending involves managing 75-100 inbound calls daily, addressing customer inquiries and complaints related to credit card accounts and transactions. Key responsibilities include navigating multiple systems, conducting independent case research, and providing efficient, empathetic service. Candidates will need good communication skills, attention to detail, and the ability to work effectively in a fast-paced, call center environment while meeting performance metrics such as Average Handle Time (AHT) and customer feedback. Position: Customer Service Representative Location: Phoenix, AZ 85027 Pay: $20/hr Shift Days/Hours: 24 hour call center; schedules given before acceptance Shifts are overnight 5:30pm-2:00am or 7:30pm-4am Works weekends

salary: $19 - $20 per hour

shift: Third

work hours: 12 AM - 8 AM

education: No Degree Required

Responsibilities

+ You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer's complaints/enquiries.

+ Researching cases independently

+ Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers

+ Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand their balances

+ Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)

+ Calls around 3-5 minute approximately

+ Calls are back to back and sometimes a breather in between calls

+ Will transfer more escalated calls to another department

Skills

+ Customer Service

+ System Navigation

+ Problem-Solving

Qualifications

+ Years of experience: 0 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

NM

**nikhil madduru**

+ +1 957 392 5237 (tel:+1 957 392 5237)

+ [email protected]

**Come join our amazing team and work remote from home!**

The Loss Mitigation Underwriter II will be responsible for underwriting loss mitigation applications in accordance with Treasury, Company and Investor guidelines while following company’s policies and procedures under general supervision. Makes sound underwriting decisions and ensures that all decisions meet legal and policy requirements. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Loss Mitigation Underwriter II level is the Intermediate level role in the job family and generally handles the moderately complex underwriting files while gaining additional knowledge and experience on the more complex files. The target pay range for this position is $25.00-$27.00 per hour.

.

**What you'll do:**

+ Perform a thorough analysis to ensure the quality of each loan and to determine compliance with Treasury, Company and Investor guidelines.

+ Conduct Verification of Income (VOI).

+ Calculate customer’s front and back-end debt to income ratio.

+ Verify occupancy, hardship and income.

+ Apply payment waterfall to determine workout eligibility (repurchase plans, forbearances, modifications or liquidation options).

+ If applicable, identify the type(s) and amounts of liquid assets the borrower holds.

+ Determine and communicate needed conditions to properly document the file (reason for default letter, updated pay stubs, bankruptcy papers, etc.).

+ Complete system tasks as required to maintain compliance with Treasury, Company and Investor guidelines.

+ Document final decision and update system of record.

+ Perform other duties as assigned.

**What you'll need:**

+ High school diploma or equivalent required.

+ Two (2) to three (3) years of underwriting background or servicing/loss mitigation experience

**Our Company:**

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

**What We Offer:**

+ Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

+ Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

+ Customized training programs to help you advance your career.

+ Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

+ Educational Reimbursement.

+ Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

California Privacy Notice: https://oag.ca.gov/privacy/ccpa

**Notice to all applicants: Carrington does not do interviews or make offers via text or chat.**

**\#Carrington**

**\#LI-GV1**

EEO/AAP Employer

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Customer Service Representative

100% On-Site in Tempe, AZ!

Job Description

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various delays that arise in a l ogistics and warehouse environment. The ideal candidate will have experience in a high-volume call center using multiple internal

systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Skills Required

+ 1+ year of call center experience required -- preferably in logistics, collections, escalations, or help desk support

+ Deep dive each issue by using critical thinking skills, de-escalation skills, and ultimately finding resolution

+ Ability to navigate multiple systems and tools to find a path to a solution

+ Self-sufficiency

Schedules and Work Setting

+ The first 3 weeks of training will be Monday through Friday from 8:30AM-5PM MST

+ Post training hours will be 9AM MST - 6PM MST This is their peak time so there will be mandatory overtime working 60 hour weeks.

+ Must be able to work through any holidays after Jan 6th.

Candidates must be open to any shift on one weekend day!

100% On-Site in Tempe, AZ!

A Very Sought-After Employer!

Pay and Benefits

The pay range for this position is $21.00 - $21.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 23, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

**Do you want to make a difference?**

ASM Research employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. **Are you ready to make a difference?**

**Come Join Our Team**

The Department of Labor (DOL) National Contact Center (NCC) directly supports all DOL’s strategic goals by providing American public customers across the nation with timely, accurate and understandable information for a wide range of Departmental programs and services. To accomplish this, the DOL-NCC interacts with customers through the communication vehicle of their choice including telephones, self-service on the web, texting, email, U.S. mail and chat. The DOL-NCC supports public communications by providing live customer service support for telephone, voicemail, texting, faxing, chat, U.S. mail, and email communication methods.

**What is the position?**

The Customer Service Representative (CSR) plays a significant role on a fully remote team that supports the DOL-NCC. As a CSR, you will be part of a team that supports the overall mission of the NCC by handling daily interactions with the American public.

+ **ASM Start Date:** 1/30/2025

+ **Workweek** : 5-day or 4-day*, including weekend days.

+ **Shift:** Day Shift. Potential Shift Schedules:

+ Sunday-Thursday 7:00 AM - 3:30 PM

+ Tuesday-Saturday 7:00 AM - 3:30 PM

+ *Sunday-Wednesday 7:00 AM - 5:30 PM

+ *Wednesday-Saturday 7:00 AM - 5:30 PM

**What training will I get?**

This group will go through 3 weeks of training and one week of nesting, for a total of four weeks. Training for this group will take place from Monday, February 3rd through Friday, February 21st, followed by nesting which will take place from Monday, February 24th through Friday, February 28th. All training and nesting sessions will begin at 9:00am and end at 5:30pm.

**What will I get to do?**

As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.

**What qualifications do I need?**

( _Candidates who do not meet the required qualifications will not be considered.)_

+ **High School diploma or General Educational Development (GED) certificate**

+ **A minimum of two years call center customer service experience**

+ Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

+ Ability to control the pace, flow of the inquiry, and manage call time effectively

+ Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers

+ Ability to listen to, empathize with customers, and acknowledge their concerns

+ Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

+ Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively

+ Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

+ Ability to use the web to search and retrieve information

+ Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment

+ Ability to take direction within a team setting and complete team-related work promptly

+ Equivalent to a low-risk public trust background investigation

**What additional characteristics will help me thrive?**

+ Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook

+ Able to work in a fast-paced environment

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.