Insurance Underwriters

Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as Manager, Life Underwriting.

In this role, you will be responsible for supervising the evaluation of risk on applications processed and underwritten in a traditional underwriting team for policies of insurance submitted to the company. This is achieved by demonstrating a cultural/philosophical foundation of expeditious evaluations, fact-based decisions, continued development of field relationships and ensuring customer satisfaction at the highest level. The position is accountable for underwriter development & coaching.

This position will supervise a staff that determines insurability as well as premium classification inclusive of traditional underwriting up to $20,000,000. The Life Underwriting Manager / Specialist has the authority to exercise their discretion & professional judgment in decision making of large complex individual life cases up to $30,000,000.

Staff Management and Development

Manage the risk evaluation activities of a traditional underwriting team. Mentoring, coaching, and developing staff, including the facilitation of the transfer of knowledge among team members. Identify individuals with potential to progress to the next level of Underwriting. Coordinating production and workflow activities with Underwriting and Administrative Support areas.

Customer Relations and Communications

Providing service and support to internal and external customers; building rapport with field partners as well as Guardian business associates. Perform site visits and/or training as needed for the field & internal associates.

Additional Training/Self-development and Project Participation

Serve as Underwriting representative on department, division and corporate business projects and initiatives. Attending industry and reinsurance meetings for industry trends & information to share with the Life Underwriting department.

Evaluation of Risk

Evaluating applications submitted to the company for policies of Individual life insurance and rendering decisions on issuance or declination.

**You will**

+ Lead an underwriting unit by establishing performance goals, methods of self-improvement, and Performance Management criteria.

+ Analyze workload and anticipate future business and staffing needs.

+ Identify opportunities to further develop team practices and procedures, proactively offer feedback to management for team improvement, and share opinions and innovative ideas to enhance overall team processing and design.

+ Negotiate appeals with the use of professional judgment, industry knowledge & business sense to go outside the established company guidelines to make determinations on requests for formal changes to official decisions made previously by Life Underwriters, Senior Life Underwriters, & Life Underwriting Specialists.

+ Recognize and obtain requirements vital in evaluating risks, consistently using the global approach (a “broadened view” of the entire case to forecast all needs and requirements at onset) to underwriting.

+ Evaluate medical, financial, and non-medical information, as developed, to determine the risk classification according to company guidelines.

+ Interpret Electrocardiograms as a part of risk assessment preferred.

+ Connect with the field force and home office personnel for the purpose of acquiring necessary information, solving problems, and conveying decisions in a polite, confident, and professional manner.

+ Establish and maintain productive working relationships, encourage positive interaction with all levels of management, peers, and employees, and demonstrate ability to interact effectively with all work partners and associates.

+ Consult with Medical Director and senior underwriting staff for the purpose of resolving complex medical and non-medical histories.

+ Interpret underwriting policy and implement established guidelines, department procedures, and compliance directives.

+ Work in partnership with our reinsurance outlets to negotiate and secure risk classification for business that may exceed our mortality standards, be above our corporate retention, or for the benefit of securing a more competitive offer.

+ Explain Guardian product information, risk classification, and underwriting action to peers and field force.

+ Evaluate risk involved in reinstatements, and other policy change requests as required.

+ Review, interpret and record Medical Information Bureau codes in accordance with established MIB guidelines.

+ Communicate actions with our proposed policy holders.

+ Participate in on-going training and development offerings to enhance customer service and underwriting, in support of a high-performance culture.

**You have**

+ Bachelor’s degree or equivalent working experience in underwriting.

+ Industry related education (i.e., LOMA, ALU, CLU) desired.

+ Ten years plus of Individual Life Underwriting experience desired.

+ Two years plus of Underwriting Life Consultant experience desired.

+ Extensive knowledge of individual life insurance products/processes.

+ Working medical knowledge (i.e., Medical Terminology, Anatomy and Physiology, and Medical Conditions).

+ Computer proficiency required.

+ Detail-oriented and pays great attention to accuracy and quality of service.

+ Strong interpersonal skills that allow successful and productive communication with internal and external contacts.

+ Exceptional analytical and decision-making skills.

+ Excellent written and oral communication skills to communicate clearly, articulately, and persuasively.

+ Superior management, organizational and human relations skill; prior management/supervisory experience strongly preferred.

**Location /Travel**

Flexible/remote - This is a flexible position with the opportunity to work remotely and requires travel for biannual department meetings in addition to industry or agency meetings as needed.

**Salary Range**

$84,320.00 - $138,522.50

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

**Our Promise**

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

**Inspire Well-Being**

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

**Health Care**

+ Choice of medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

+ Dental plan

+ Vision plan

+ Health care accounts – flexible spending, health reimbursement, and health savings accounts

+ Critical illness insurance

**Life and Disability Insurance**

+ Company-paid Life and Disability insurance plus voluntary supplemental coverage

+ Accident insurance

**Retirement and Financial**

+ 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

+ Complimentary 1:1 financial guidance with a licensed Fidelity representative

**Time Off and Remote Work**

+ Flexible work arrangements (part in-person/part remote)

+ Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

+ Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

+ Paid parental leave and paid family and medical leave policies

**Emotional Well-being and Work-Life**

+ Emotional well-being, mental health, and work/life resources powered by Spring Health

+ Wellness programs, including fitness program and equipment reimbursement

+ Child, adult, and elder back-up care support through Bright Horizons

+ Adoption assistance

+ College planning

+ Tuition reimbursement

+ Student loan assistance

+ Commuter benefits in select metropolitan areas

**Equity & Inclusion**

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

+ Employee Resource Groups:

+ Colleague Connection Committees

+ Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

+ Voluntary self-ID

+ Pronunciation and phonetic spelling of names

**_Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._**

**Equal Employment Opportunity**

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

**Accommodations**

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.

The objective of the Operational Risk Management (ORM) Governance team is to oversee and strengthen the organization’s Operational Risk Management (ORM) framework and controls strategy to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

Operational Risk Management is looking for a Senior Manager of Process Risk Self Assessment (PRSA) to drive development and maintenance of a global internal control framework and governing standards, capabilities, and risk assessment methodologies. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

**The** **Senior Manager** **,** **Process Risk** **Self-Assessment** **(PRSA)** **:**

+ Contribute to the creation and periodic revision of the PRSA framework to include policies, guidelines, and/or procedures, ensuring they effectively manage risk and comply with evolving regulations and industry standards

+ Perform in depth qualitative and quantitative analysis of PRSA results for trends and themes while monitoring established critical issue thresholds; the successful candidate must be able to generate insights and conclusions from voluminous data with a keen attention to detail

+ Report on the adoption and consistent application of the PRSA framework across all BUs to verify alignment with the established risk appetite and Key Risk Indicator (KRI) thresholds

+ Assist with the maintenance of a centralized risk and control taxonomy which cuts across all operational risk stripes

+ Assist with the performance of regular evaluations of PRSA effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements

+ Stay abreast of regulatory changes and industry best practices and provide oversight of processes to monitor, evaluate and integrate regulatory changes into PRSA framework & trainings

+ Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite

+ Provide clear guidance and support to BUs in understanding and applying PRSA procedures within their operational activities

+ Work closely with other control functions (i.e., Compliance, Legal, and Internal Audit) to ensure an integrated and comprehensive approach to risk governance

+ Assist with managing PRSA-related internal communications for enterprise and any PRSA change activities

**Qualifications:**

+ Bachelor’s degree in Accounting, Information Technology, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

+ 6 Years experience in risk management (e.g., within Risk and/or Audit function) and understands critical operational risk management lifecycle activities

+ Experience in at least one of the following: Creating and/or maintaining risk and control self-assessment frameworks including policies, guidelines, and procedures to effectively manage risk and comply with regulations and industry standards; Overseeing the adoption and consistent application of a risk management framework; Performing evaluations of operational risk governance framework’s effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements

+ Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices

+ Strong analytical and problem-solving skills, with an ability to analyze data, identify root causes and trends, and evaluate risk scenarios effectively

+ Excellent qualitative analytical skills

+ Project management skills

+ Exceptional presentation and communication skills, particularly in the development of compelling and insightful materials for large audiences and leadership

+ Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

**Qualifications**

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Risk

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix, US-Georgia-Atlanta, US-Utah-Sandy, US-Florida-Sunrise

**Schedule** Full-time

**Tags** ORMCM

**Req ID:** 24021561

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

American Express is seeking an Application Technical Lead extraordinaire with skills will work on Mainframe based mission critical system called Global Risk Management system (GRMS). This global system is essential to American Express domestic and international markets and support various business functions such as credit and risk management, compliance, case set up, new accounts processing etc.

**How will you make an impact in this role?**

+ You will translate business requirements to technical specifications for programmer to do the coding

+ As a lead domain expert, you will lead solving critical production issue

+ You will fix venerability and compliance issue within time and budget

+ Time to time you will be asked to present your design and ideas to senior leadership

+ You will coordinate sizing, cost and timeline for your projects

+ Represent GRMS prospective to various and technologies and business teams

+ You will work with to modernize application code written in legacy languages (e.g., COBOL), IMS and DB to ferry our business vision into the future.

+ You will help American Express business to tackle problems, improve operations, and update their applications more easily, quickly, efficiently, and cost-effectively. You are a leader that can inspire teams as they help to modernize functionality in their systems.

**Minimum Qualifications**

+ Minimum of 5 years of experience in development/programming mainframe technology projects (COBOL, DB2, CICS, IMS) or other legacy programming languages

+ Experience in middleware technologies (MQ, DataPower)

+ Experience communicating technical solutions to business and product owners

+ Exposed to distributed technologies

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24021850

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.

Consumer Success Representative at Realtor.com®

Location: Scottsdale, AZ

Are you a Consumer Experience expert? Do you possess sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of realtor.com through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Experience Representative and help change the world of real estate, one home at a time.

What you’ll do:

Represent realtor.com in a professional manner. i.e. by phone, email and text message communication
Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution
Work in a collaborative team atmosphere and independently
Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
Scheduling flexibility is required as some shifts require late evening or weekend hours
Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)
How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What you’ll bring:

Welcome a challenge and your competitive spirit drives you to win in performance metrics
Naturally go the extra mile with customer service excellence to make sure customers leave with a smile
Confident communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
Customer-focused, you value customer engagement and advocacy with an interest in relationship management
Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
Enjoy change and are always looking for ways to improve
Self-motivated, ambitious, driven, and goal-oriented
Always on time and only missing work when pre-planned with your manager. Attendance is important to us
Find it easy to learn new skills and tasks
Thrive in an open transparent environment, where feedback and coaching are seen as gifts
Not afraid to ask for help and are quick to offer support when others need it
Come to win every day with a great attitude with a focus on team collaboration and team leadership
Organized, independent, resourceful, and diligent
Ability to collect and input data while fielding questions and speaking with consumers
Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc
Sufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, and online training
Interested in real estate, real estate lead generation, and real estate knowledge
What We Offer:

The Consumer Experience Representative role pays $16 per hour base on a great commission plan. Average performers OTE is $50,000/year. We also offer robust benefits starting day one
After 91 days, you will receive a one-time bonus of $1,000 if you meet attendance requirements
Working with a highly-motivated team with a proven track record of success that also has a lot of FUN
A competitive work environment with great culture, rewards, recognition, and fun events
Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
Working Conditions:

Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.

Description:

Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers

Skills:

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

Top Skills Details:

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

Additional Skills & Qualifications:

1 year of call center tenure of 1 year in jobs Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes) - at least a year of high volume call center experience in last 2-3 years - typing at least 30wpm call center scenarios 75% there are the tests to use in IKM Typing Test - One Space Version (1min) Call Center - Telephone Skills - computer knowledge and skills

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS. Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, Offer and refer eligible homeowners for refinancing opportunities to the Originations department Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties Meet performance expectations Utilize our internal software platform and become a partner in making system recommendations OTHER DETAILS Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350) On average will only have about 35-40 true right party contacts Daily. Metrics held to: QA, 1ST call resolution Adherence Rate C Sat Score (Goal above 90%) Wrap Time: should be 1-3 Mins

Skills:

Customer service, Call center, Mortgage, Loans, financial services, Data entry, Customer support, Finance, Banking, Closing

Top Skills Details:

Customer service,Call center,Mortgage,Loans,financial services

Additional Skills & Qualifications:

Attention Recruiters: • Mandatory that we only see candidates with 1+ years of experience in a contact center and or 1+ years of mortgage servicing (e.g. property tax, property insurance, collections, escrow) experience preferred. • No Job hoppers, or employment gaps. • Must have RFL for all positions. • References are to be completed • high school diploma or equivalent required • Hourly flexibility (ranging from PT to FT) • Customer focus and adaptability to different personality types • Eagerness to learn how to use our proprietary servicing software

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers

Skills:

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

Top Skills Details:

PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy

Additional Skills & Qualifications:

1 year of call center tenure of 1 year in jobs Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes) - at least a year of high volume call center experience in last 2-3 years - typing at least 30wpm call center scenarios 75% there are the tests to use in IKM Typing Test - One Space Version (1min) Call Center - Telephone Skills - computer knowledge and skills

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

Analyzes risk factors for new enrollment, annual renewals, and amendments of group/individual insurance contracts or self funded plans in conformance with established underwriting policies, practices and standards.

**ESSENTIAL RESPONSIBILITIES**

+ Responsible for a block of business (new or renewal) or for those new/renewing accounts assigned.

+ Interpret risk and applies pricing policies to account for unusual situations.Identify questionable claim patterns whether occurring on an inforce account or a prospect.

+ Identifyunusual situations not anticipated by standard pricing formulae and seek assistance in applying Corporate Risk Management policies .

+ Monitor compliance with Corporate Underwriting policies.

+ Complete workload within established Production and Timeliness standards.

+ Other duties as assigned.

**EDUCATION**

**Required**

+ Bachelor's Degree in Mathematics, Actuarial Science, Finance, Business, Computer Science or other quantitative analysis discipline

**Substitutions**

+ 6 years of related experience in lieu of a Bachelor's Degree

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ None

**Preferred**

+ 1 year of relevant insurance industry experience

**LICENSES OR CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Ability to use computer systems, electronic tools, and applications

+ Ability to manage several simultaneous priorities

+ Demonstration of ethical business practices with adherence to guidelines

+ Strong attention to detail

+ Basic analytical skills

**Language Requirement (other than English)**

None

**Travel Required**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Does Not Apply

Physical work site required

No

Lifting: up to 10 pounds

Occasionally

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$22.71

**Pay Range Maximum:**

$35.18

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J252316

Job Description

As a Customer Support Representative, you will handle incoming calls for the client customers, assisting with profile updates, account information changes, and general inquiries. You will be the first point of contact, providing exceptional service and support to ensure customer satisfaction. This call may receive anywhere from 50-70 calls a day or more during peak season in January.

Key Responsibilities

Assist customers with updating profile information, such as billing address, home address, credit card details, and other personal information.

Guide customers through navigating the client's website, answering questions, and troubleshooting.

Provide information about the client's services and policies.

Resolve customer issues or escalate them to the appropriate department when necessary.

Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and resolutions.

Uphold a positive and professional attitude in all communications with customers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

0-3+ years of experience in a call center or customer service role.

Strong communication skills, both verbal and written.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficiency with basic computer systems and the ability to navigate websites.

High attention to detail and problem-solving skills.

Strong organizational skills and the ability to document interactions effectively. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

**About The Role**

As part of the Cross-product banking organization, you will join a team of skilled risk managers who are responsible for the thought leadership, creation, delivery, and management of Credit risk, fraud risk and controls that support new product launches and product enhancements. In this role, you will focus primarily on managing initiatives that cuts across banking products but not limited to Business / Consumer Checking, Savings & Business Line of Credit portfolio. This role focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization

**Key responsibilities include:**

1. Risk Management Strategy: Design and execute risk management strategies for American Express Deposit Products, monitor growth and trends in the portfolio and evaluate new data sources to enhance Credit & Fraud risk strategies

2. Execution of risk-related policies, procedures and strategic initiatives: Critically evaluate our risk-related policies and procedures and drive execution of the next generation of improvements and strategic initiatives

3. Driving profitable growth: Work with Capabilities, Product, Compliance and Servicing partners to ensure timely execution of risk controls.

**Qualifications:**

+ Understanding of commercial credit & fraud analysis. Background/ experience in analytics preferred

+ Fluency with data manipulation tools like SAS, Python, or SQL plus experience in data-driven decision making strongly preferred

+ Logical, consultative, and adaptive to changing conditions

+ Able to work in a very dynamic environment

+ Strategic thinking, ability to work independently and prioritize in real-time

+ Positive energy and excellent communication skills

+ MBA/MS or advanced degree preferred

**Qualifications**

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Risk

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24022052