Insurance Underwriters

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We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

.

We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Senior Underwriter - Group Captives

121417

Zurich Insurance is currently looking to hire an experienced Senior Market Facing Underwriter for our Group Captives Team in our Schaumburg office. Remote opportunities are available but must reside within 50 miles of Schaumburg, IL. As one of the leaders in this space, we work together with the largest captives consultants in the U.S. to deliver a wide range of services to member-owned group captives. Construction/energy underwriting background strongly preferred.

In this role, your responsibilities will include but not limited to:

+ Handle day to day transactional underwriting duties for assigned group captive(s)

+ Handle new prospective member submissions from receipt through quotation

+ Handle assigned group captive(s) renewal tasks

+ Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity.

+ Manage broker and captive consultant interactions.

+ Serve as a technical resource to less tenured team members.

+ Negotiate Terms & Conditions and close deals.

+ Measure exposure/analyze risk and pricing on new business.

+ Travel to group captive board meetings and/or risk control workshops (<10% travel)

**Basic Qualifications:**

+ High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area.OR

+ High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support areaAND

+ Knowledge of Microsoft Office

+ Experience working on time restraints for quotes on new and renewal business

+ Experience working in a team environment

**Preferred Qualifications:**

+ Bachelors Degree

+ Strong verbal and written communication skills

+ Microsoft Office experience

+ Established Underwriting/Insurance exposure

+ Intermediate insurance level understanding

+ Evidence of effective negotiation skills

+ Experience handling difficult conversations

+ Evidence of effective negotiation skills

+ Experience handling difficult conversations

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary rangefor this position is$120,000.00 - $170,000.00,with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Remote Work (US)

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-SG1 #LI-ASSOCIATE #LI-HYBRID

.

We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

As a dedicated technical Risk Analyst Senior on the Data and Reporting Governance team, you will support and build the tools for the team’s oversight activities and provide support of the team BI tools. The responsibilities will include on-going support of existing SharePoint sites and Tableau dashboards, building simplification processes for the team and automation of oversight reporting.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position.

**What you'll do:**

+ Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.

+ Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.

+ Implements new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.

+ Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.

+ Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

+ Serves as a key contributor in cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

+ Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

**What you have:**

+ Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

+ 6 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area **OR** an advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

+ Risk management experience in a complex institution and/or highly matrixed environment.

+ Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

+ Ability to effectively work with both internal and external partners in a highly collaborative environment.

+ Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

+ Proactively identifies potential concerns and follows-up to resolve issues.

+ Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

**What sets you apart:**

+ Proficient ability to use SQL/Tableau/ Python, SharePoint, Salesforce reporting or equivalent.

+ Deep understanding of database management and the ability to translate reporting needs to system data requirements.

+ Experience designing, developing and implementing business solutions and process improvements for risk reporting

+ Concise communication of complex concepts effectively to all levels of management, both written and oral presentation forum.

+ US military experience through military service or a military spouse/domestic partner

**Compensation range:** The salary range for this position is: $103,450 - $197,730 **.**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

****For related project experience to be considered, please include a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe/percentage of time dedicated to the project (i.e. November 2020 – October 2021, 50% of time). Failure to provide this documentation may result in disqualification.****

**Multiple Openings**

As a dedicated **Underwriting Reinvention Program Manager Lead** , you will be responsible for facilitating and leading the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key stakeholders, vendors and project/program teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met.

**We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position must work hybrid to any of our regional office locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa Campus, FL, Plano Legacy, TX, Chesapeake, VA, or Charlotte, NC.** Relocation assistance is **not** available for this position.

**What you’ll do:**

+ Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.

+ Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

+ Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.

+ Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.

+ Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.

+ Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.

+ Directs analyses, root cause identification and development and recommendation of key work products.

+ Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

+ Defines and maintains multiple program strategies based on business demand and ROI expectations.

+ Negotiates agreements, settles disputes equitably and diffuses high tension situations.

+ Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.

+ Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.

+ Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

+ Adheres to governance rigor required for work efforts.

+ Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you’ll have:**

+ Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.

+ Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.

+ Advanced understanding and demonstrated application of risk management policies and procedures.

+ Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.

+ Proficient experience in USAA’s change management methodology or similar industry change management methodology.

+ Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

+ Stakeholder management and influencing skills.

+ Expert level of experience in Principles of Project, Program or Portfolio Management.

+ Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

**What sets you apart:**

+ Transformation program management experience.

+ Implementation of roadmaps across People, Process, Technology, and Information (PPTI).

+ Strategic change management and communication expertise.

+ Ability to drive complex work efforts with minimal supervision while fostering cross-functional relationships as well as strong critical thinking, influencing, and problem-solving skills in fast-paced environments.

+ Experience in developing project artifacts (e.g., charters, timelines, risk plans) and influencing executive leadership.

+ Proficiency with project management tools/software (e.g., JWM, Clarity) and understanding of EPMO standards.

+ Bachelor’s degree and Project Management Professional (PMP) certification.

+ 6 years of progressive program or portfolio management experience, including process improvement and/or consulting for large strategic efforts.

+ 2 years of Property & Casualty (P&C) experience.

+ Excellent written and verbal communication skills, with expertise in presenting complex initiatives clearly and concisely.

+ Experience in developing and delivering executive-level presentations.

+ Experience in leading and facilitating executive stakeholder discussions, driving clarity, building solutions, and executing actions.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: The salary range for this position is: $127,310-$243,340.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Location:

20618 N Cave Creek Rd, Phoenix, Arizona 85024 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Description

Job Summary:

The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Responsibilities

- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

- Assume ownership and timeliness in handling callers' requests in an efficient accurate and professional manner

- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

- Maintain performance and quality standards

- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

- Ability to learn the basic concepts of personal lines insurance principles and Combined products offered to our CWB customers

- Work collaboratively with team members and business partners to provide a positive customer experience for our caller

- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

- Assist with special requests as needed.

- Complete additional tasks and other projects/duties as assigned

Qualifications

- Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.

- 3-5 years' experience of Insurance

- Customer- focused mindset and dedication to providing exceptional service to employees

- Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!

- Outstanding effective and service focused communication skills both verbal and written

- Proficient in computer skills multi-application navigation and multi-tasking

- Accepts accountability

Experience Level

Entry Level

Job Hours of operation 7:30am-8:00pm central time

Job Schedule-Some Saturday hours may be required.

Job Schedule-five days on site.

TEMP TO PERM

Job Hours-40 hours

Interview process- 1 Interview - Onsite/WEBEX

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

J ob Summary:

The CWB Representative role supports the CWB Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Responsibilities:

- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner

- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

- Maintain performance and quality standards

- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

- Ability to learn the basic concepts of personal lines insurance principles and Combined products offered to our CWB customers

- Work collaboratively with team members and business partners to provide a positive customer experience for our caller

- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

- Assist with special requests as needed.

- Complete additional tasks and other projects/duties as assigned

Qualifications

- Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.

- 3-5 years' experience of Insurance

- Customer- focused mindset and dedication to providing exceptional service to employees

- Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!

- Outstanding effective and service focused communication skills both verbal and written

- Proficient in computer skills multi-application navigation and multi-tasking

- Accepts accountability

Experience Level

Entry Level

Spanish candidates only.

Job Hours of operation 7:30am-8:00pm central time

Job Schedule-Some Saturday hours may be required.

Job Schedule-five days on site.

TEMP TO PERM

Job Hours-40 hours

Onsite Interview

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Executive Underwriter - UH07BDSenior Underwriter - UH08BAUnderwriter - UH08BB

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Your underwriting career here means collaboration, inclusivity, innovative thinking and so much more. Here, doing things the way they’ve always been done isn’t a part of the job. Here, you’ll be putting your creative insights to work with other underwriters and leaders, having a seat at the table with key decision makers. And you’ll have any number of opportunities for your career to grow in whatever direction you choose.Responsibilities:

+ Underwrite and actively pursue new business pricing, servicing the needs of our brokerage partners on an account by account basis

+ Analyzes agency book on quarter-to-quarter basis for potential action

+ Expertly applies all applicable Underwriting guidelines when making decisions

+ Capable of underwriting highly complex business and will require limited support from senior underwriters and infrequent referral activity to complete quotes

+ Has thorough knowledge of applicable laws, regulations and governance

+ Agency Management which includes creating, driving and execution of strategies for new and/or renewal accounts (prospective book management, executes on the mix strategy, low strategy, territorial and agency sales plans, etc.)

+ Acts as a trusted advisor and solution provider to Brokers and Agents

Qualifications:

+ 3+ years of P&C Middle Market Carrier Underwriting experience preferred

+ Demonstrated success in developing and maintaining solid relationships with all internal and external business partners

+ Excellent communication, interpersonal and presentation skills

+ Ability to think analytically about business problems, make recommendations and propose solutions

+ High energy self-starter, who is resilient and has an entrepreneurial spirit

+ Demonstration of solid time, organizational, and desk management skills

+ Goal-oriented and delivers outcomes

+ Ability to challenge the status quo and compete to win

+ Superior technical knowledge and sound decision-making and analytical skills

+ Desire and ability to mentor more junior underwriting peers

+ A valid driver's license is required to accomplish the required business travel expectations

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office three days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Candidates in Mountain (MST) or Pacific (PST) preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$66,800 - $142,800

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

About Us (https://www.thehartford.com/about-us)

Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories)

Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

Benefits (https://www.thehartford.com/careers/benefits)

Legal Notice (https://www.thehartford.com/legal-notice)

Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation)

EEO

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International Privacy Policy

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