Insurance Underwriters

Construction Professional Liability Underwriter (Mid-Level II or Sr. Level III)

125023

Zurich is seeking an experienced Construction Professional Liability Underwriter, (Mid-Level II or Sr Level III) to join our Specialties Construction team. We are open to hiring talent at any Zurich office location. We may, at the sole discretion of the Hiring Manager, be open to hiring remote talent.

This role will be filled at either the Mid-Level Construction Professional Liability Underwriter (Level II), or Sr. Construction Property Underwriter (Leve III). The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

As Construction Professional Liability Underwriter, (Mid-Level II or Sr Level III) you will handle complex new and renewal domestic Construction Professional Liability accounts and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Select Brokers focused in the US.

In this role, you will:

+ Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating annual rules.

+ Develop, maintain & collaborate with Line of Business representatives on referrals and other business related needs, as appropriate.

+ May provide guidance to lower level associates.

+ Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions.

+ Supports the sales culture by being a Help Point for agents, brokers and customers.

+ Proactively seek renewal and new account opportunities.

+ Complete detailed opportunity assessment with key distributors to identify growth opportunities

+ Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity.

+ Make broker/customer and on-sight calls with a planned and well-prepared purpose

Basic Qualifications Property Underwriter II:

+ High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.OR

+ High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support areaAND

+ Knowledge of line/s of business and the legal and regulatory guidelines

+ Knowledge of time restraints for quotes on new and renewal business

+ Experience with Microsoft Office

OR

Basic Qualifications, Senior Level III:

+ High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing areaOR

+ High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND

+ Knowledge of Microsoft Office

+ Experience working on time restraints for quotes on new and renewal business

+ Experience working in a team environment

Preferred Qualifications (Both Levels):

+ Bachelor’s Degree

+ Technical knowledge of Construction Professional Liability Underwriting

+ Established broker relationships (retail brokers).

+ Sales execution mindset

+ Creative problem solving skills

+ Strong verbal and written communication skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled.The combined salary range for this position is $75,000.00 - $165,000.00. The proposed salary range for the Mid-Senior Levelis $75,000.00 - $125,000.00, with short-term incentive bonus eligibility set at 10%. For the Senior Levelis $98,500.00 - $165,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Philadelphia, AM - Addison, AM - Atlanta, AM - Boston, AM - Charlotte, AM - Chicago, AM - Cleveland, AM - Dallas, AM - Denver, AM - Edina, AM - Gold River, AM - Greenwood Village, AM - Houston, AM - Jersey City, AM - Los Angeles, AM - Maitland, AM - Minneapolis, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Phoenix, AM - Pittsburgh, AM - Remote Work (US), AM - Rocky Hill, AM - Sacramento, AM - San Diego, AM - San Francisco, AM - Schaumburg, AM - Seattle, AM - Washington DC

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-BN1 #LI-ASSOCIATE #LI-HYBRID

EOE Disability / Veterans

Construction Professional Liability Underwriter (Sr. Level III or AVP Level IV)

125020

Zurich is seeking an experienced Senior Construction Professional Liability Underwriter, (Sr. Level III or AVP Level IV) to join our Specialties Construction team. We are open to hiring talent at any Zurich office location. We may, at the sole discretion of the Hiring Manager, be open to hiring remote talent.

This role will be filled at either the Senior Construction Professional Liability Underwriter (Level III) or AVP, Construction Property Underwriter (Leve IV). The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

As a Construction Professional Liability Underwriter, (Sr. Level III or AVP Level IV) you will handle complex new and renewal domestic Construction Professional Liability accounts and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Select Brokers focused in the US.

In this role, you will:

+ Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating annual rules.

+ Develop, maintain & collaborate with Line of Business representatives on referrals and other business related needs, as appropriate.

+ May provide guidance to lower level associates.

+ Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions.

+ Supports the sales culture by being a Help Point for agents, brokers and customers.

+ Proactively seek renewal and new account opportunities.

+ Complete detailed opportunity assessment with key distributors to identify growth opportunities

+ Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity.

+ Make broker/customer and on-sight calls with a planned and well-prepared purpose

Basic Qualifications, Senior Level III:

+ High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing areaOR

+ High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND

+ Knowledge of Microsoft Office

+ Experience working on time restraints for quotes on new and renewal business

+ Experience working in a team environment

OR

Basic Qualifications, AVP Level IV:

+ High School Diploma or Equivalent and 7 or more years of experience in the Underwriting or Market Facing area

+ OR

+ High School Diploma or Equivalent and 14 or more years of experience in the Claims or Underwriting Support areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Underwriting or Market Facing areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 12 or more years of experience in the Claims or Underwriting Support areaAND

+ Experience with Microsoft Office

Preferred Qualifications (Both Levels):

+ Bachelor’s Degree

+ Technical knowledge of Construction Professional Liability Underwriting

+ Established broker relationships (retail brokers).

+ Sales execution mindset

+ Creative problem solving skills

+ Strong verbal and written communication skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $98,500.00- $215,000.00. The proposed salary range for theSenior level is $98,500.00 - $165,000.00, with short-term incentive bonus eligibility set at 15%. For the AVP level is $130,000.00- $215,000.00, with short-term incentive bonus eligibility set at 20%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Philadelphia, AM - Addison, AM - Atlanta, AM - Boston, AM - Charlotte, AM - Chicago, AM - Cleveland, AM - Denver, AM - Edina, AM - Gold River, AM - Greenwood Village, AM - Houston, AM - Los Angeles, AM - Maitland, AM - Minneapolis, AM - New York, AM - Omaha, AM - Overland Park, AM - Owings Mills, AM - Pittsburgh, AM - Remote Work (US), AM - Rocky Hill, AM - Sacramento, AM - San Diego, AM - San Francisco, AM - Schaumburg, AM - Washington DC

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-BN1 #LI-DIRECTOR #LI-HYBRID

EOE Disability / Veterans

Construction Professional Liability Underwriter (Level I or Mid Level II)

125019

Zurich is seeking an experienced Construction Professional Liability Underwriter, (Junior Level I or Mid-Level II) to join our Specialties Construction team. We are open to hiring talent at any Zurich office location. We may, at the sole discretion of the Hiring Manager, be open to hiring remote talent.

This role will be filled at either the Junior-Level Construction Professional Liability Underwriter (Level I), or Mid-Level Construction Property Underwriter (Level II). The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

As Construction Professional Liability Underwriter, (Junior Level I or Mid-Level II) you will handle complex new and renewal domestic Construction Professional Liability accounts and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Select Brokers focused in the US.

In this role, you will:

+ Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating annual rules.

+ Develop, maintain & collaborate with Line of Business representatives on referrals and other business related needs, as appropriate.

+ Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions.

+ Supports the sales culture by being a Help Point for agents, brokers and customers.

+ Proactively seek renewal and new account opportunities.

+ Complete detailed opportunity assessment with key distributors to identify growth opportunities

+ Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity.

+ Make broker/customer and on-sight calls with a planned and well-prepared purpose

Basic Qualifications Junior Level I:

+ High School Diploma or Equivalent and 1 or more years of experience in the Insurance, Banking, Mortgage, Finance, Construction or Market Facing area.OR

+ High School Diploma or Equivalent and 2 or more years of experience in the Claims or Underwriting Support areaAND

+ Knowledge of the insurance industry and the legal and regulatory environment

+ Knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelinesAND

+ Knowledge of the insurance industry and the legal and regulatory environment

+ Knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines

OR

Basic Qualifications Property Underwriter II:

+ High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.OR

+ High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing areaOR

+ Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support areaAND

+ Knowledge of line/s of business and the legal and regulatory guidelines

+ Knowledge of time restraints for quotes on new and renewal business

+ Experience with Microsoft Office

Preferred Qualifications (Both Levels):

+ Bachelor’s Degree

+ Technical knowledge of Construction Professional Liability Underwriting

+ Established broker relationships (retail brokers).

+ Sales execution mindset

+ Creative problem solving skills

+ Strong verbal and written communication skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $60,000.00 - $125,000.00. The proposed salary range for theJunior Level Iis $60,000.00 -$95,000.00, with short-term incentive bonus eligibility set at 10%. For theMid-Level IIis $75,000.00 - $125,000.00, with short-term incentive bonus eligibility set at 10%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Philadelphia, AM - Addison, AM - Atlanta, AM - Boston, AM - Charlotte, AM - Chicago, AM - Dallas, AM - Denver, AM - Edina, AM - Gold River, AM - Greenwood Village, AM - Houston, AM - Jersey City, AM - Los Angeles, AM - Maitland, AM - Minneapolis, AM - New York, AM - Omaha, AM - Overland Park, AM - Owings Mills, AM - Pittsburgh, AM - Remote Work (US), AM - Rocky Hill, AM - Sacramento, AM - San Diego, AM - San Francisco, AM - Schaumburg, AM - Seattle, AM - Washington DC

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-BN1 #LI-ASSOCIATE

EOE Disability / Veterans

**Opportunities at WellMed** , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind **Caring. Connecting. Growing together.**

Challenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a **Senior Customer Service Representative** , you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert for team members or internal customers

+ Handle escalated calls, resolving more complex customer issues

+ Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner

+ Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider

+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

+ Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools.

In 2011, WellMed partnered with Optum to provide care to patients across Texas and Florida. WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for more than 1 million older adults with over 16,000 doctors’ offices. At WellMed our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults. Together, we're making health care work better for everyone.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems

+ Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

+ Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime.

**Preferred Qualifications:**

+ Health care experience

+ Knowledge of billing/finance and eligibility processes, practices and concepts

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations ._

_OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

**Company Description**

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com .

**Job Description**

**The Role**

As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.

Start at $17.00/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $18.50/hr. We value your growth and reward your commitment.

During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.

This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

**Key Responsibilities**

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls

• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

• Maintain and document complete and accurate call and case notes in a professional manner

• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner

• Regularly participate in team meetings and training

• You will spend the majority of your time assisting customers

• Perform other duties as assigned

**Qualifications**

**The Requirements**

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills

• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence

• High level attention to detail, multi-tasking, and ability to organize work

• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

• Ability to work autonomously in a self-paced, self-motivated team environment

• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat

• Ability to understand and follow oral and written instructions

• Ability to type 30 words a minute

• Experience working in a customer service-related field

• High School degree required

The following are a plus

• Associate or Bachelor’s degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans

• Experience working in a call center environment

• Ability to read, write and speak Spanish

**Additional Information**

**The Company**

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you.

Learn more at wtwco.com .

**The Business**

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.

EOE, including disability/vets

\#PIQ

**Company Description**

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com .

**Job Description**

**The Role**

As a Seasonal Bilingual Benefits Customer Service Representative you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work from home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.

Start at $17.75/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services and customer service standards. After successful completion of your onboarding training, your pay rate will increase to $19.25/hr. We value your growth and reward your commitment.

During our busy season you will be expected to work a 40-hour week and overtime when requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.

This is a seasonal role; however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson.

**Key Responsibilities**

• Quickly build rapport and respond to Spanish speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls

• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon

• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

• Maintain and document complete and accurate call and case notes in English in a professional manner

• Regularly participate in team meetings and training

• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner

• You will spend the majority of your time assisting customers

• Perform other duties as assigned

**Qualifications**

**Required**

• Excellent Spanish language skills

• Move seamlessly between Spanish and English calls and translate calls into grammatically correct English call notes

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills

• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence

• High level attention to detail, multi-tasking, and ability to organize work

• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging

• Ability to work autonomously in a self-paced, self-motivated team environment

• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat

• Ability to understand and follow oral and written instructions

• Ability to type 30 words a minute

• Experience working in a customer service environment

• High School degree required

The following are a plus

• Associate or Bachelor’s degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans

• Experience working in a call center environment

**Additional Information**

**The Company**

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you.

Learn more at wtwco.com .

**The Business**

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company’s reputation.

\#PIQ

Description

This position is for a customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers’ concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers. CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required. This position requires high attention to detail. Emailing/Communicating with clients and customers. Job Details: • Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching. • Data entry/order processing • Other assigned duties

Skills

customer service*, computer*, outlook, Microsoft*, email, phone

Top Skills Details

customer service*, computer*, outlook, Microsoft*, email, phone

Additional Skills & Qualifications

-Must have 1.5-2+ years of strong customer service experience -Strong computer skills -Strong Email and Phone skills

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jul 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

This position is for a customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers’ concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers. CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required. This position requires high attention to detail. Emailing/Communicating with clients and customers. Job Details: • Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching. • Data entry/order processing • Other assigned duties

Skills

customer service*, computer*, outlook, Microsoft*, email, phone

Top Skills Details

customer service*, computer*, outlook, Microsoft*, email, phone

Additional Skills & Qualifications

-Must have 1.5-2+ years of strong customer service experience -Strong computer skills -Strong Email and Phone skills

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mesa,AZ.

Application Deadline

This position is anticipated to close on Jul 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

This position is for a customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers’ concerns and problems. CSRs will use email, phone, and instant messaging to communicate with customers. CSRs must be proficient with computers. Proficiency with Google Apps (including Gmail & Google Drive) and Microsoft Office is required. This position requires high attention to detail. Emailing/Communicating with clients and customers. Job Details: • Communicate with clients, schools, and customers via phone and email. High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching. • Data entry/order processing • Other assigned duties

Skills

customer service*, computer*, outlook, Microsoft*, email, phone

Top Skills Details

customer service*, computer*, outlook, Microsoft*, email, phone

Additional Skills & Qualifications

-Must have 1.5-2+ years of strong customer service experience -Strong computer skills -Strong Email and Phone skills

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chandler,AZ.

Application Deadline

This position is anticipated to close on Jul 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Vendor Risk Manager Sr - Remote

**Job Description**

The Vendor Risk Manager is responsible to manage, execute and improve upon Prime's oversight and risk management program for third party vendors. This position collaborates with stakeholders, vendor managers, and business partners to develop appropriate policies and procedures, tools and templates, and collateral materials to facilitate effective and efficient third-party vendor oversight.

**Responsibilities**

+ Monitor ongoing vendor management and oversight activities across Prime; ensure program objectives are met; serve as a subject matter expert (SME) on inquiries related to Prime's Vendor Management & Oversight Office and Program (VMO)

+ Develop appropriate policies and procedures, tools and templates, and collateral materials to facilitate the management and execution of an effective third-party vendor oversight program

+ Socialize VMO objectives to ensure awareness across Prime business areas and stakeholder groups

+ Provide training and oversight to vendor managers to ensure VMO activities are completed thoroughly and on a timely basis

+ Develop key metrics and generate a scorecard to track and report on VMO progress, effectiveness, and success; develop and maintain a central repository for VMO related documents including document retention policies

+ Serve as the VMO's point of contact for responses to client audits and inquiries related to Prime's oversight and management of third-party vendors

+ Other duties as assigned

**Education & Experience**

+ Bachelor's degree in Business, Finance, or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is require

+ 5 years of work experience in third-party risk management, strategic sourcing, vendor contracting, vendor management and/or supplier relationship management

+ Must be eligible to work in the United States without need for work visa or residency sponsorship

**Additional Qualifications**

+ Strong communication skills, ability to communicate effectively verbally and in writing

+ Ability to work effectively in a matrix environment, collaborate, and manage multiple tasks and priorities

+ Proficiency in Microsoft Office suite

+ Familiarity with third party vendor oversight requirements as set forth by CMS, HIPAA, accreditation organizations, etc.

**Preferred Qualifications**

+ PBM/health care experience

+ Project management experience

+ Vendor manager or VMO experience

**Physical Demands**

+ Constantly required to sit, use hands to handle or feel, talk and hear

+ Frequently required to reach with hands and arms

+ Occasionally required to stand, walk and stoop, kneel, and crouch

+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $81,000.00 - $138,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.