Insurance Underwriters

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

**This position can work remotely in the continental U.S. with occasional business travel.**

**The candidate selected will be on the front line of crafting a comprehensive discipline to support underwriting decisions and strategy with data and analytics.** **Since the team and capabilities will be built over time, they will provide thought leadership and input into how the team comes together.** **This leader will work cross functionally with leadership in underwriting, pricing, analytics, and IT to take underwriting to the next level in personal lines.** **They will be responsible for bringing new capabilities, tools, data, and infrastructure to Underwriting analytics in support of USAA’s mission and the multi-million dollar multi-year project to Reinvent Underwriting.**

Leads and develops a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change.

**What you’ll do:**

+ As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.

+ Develops team reputation as highly skilled experts in the area of decision science support.

+ Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.

+ Monitors, understands and embraces emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

+ Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs.

+ Understands the business direction, environment and strategies, to set the analytic direction and crafts strategy to execute the approach that will influence business and drive change.

+ Owns the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes.

+ Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

+ Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.

+ Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

+ Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.

+ Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).

+ Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function.

+ 3 years of direct team lead or management experience.

+ Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels.

+ Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

+ Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

**What sets you apart:**

+ Industry experiences supporting P&C Underwriting with data and analytics (Property is helpful). This includes having strong underwriting and pricing acumen.

+ Skilled in using data visualization tools such as Tableau and/or Opterrix to present data effectively.

+ Possesses strong statistical acumen to effectively analyze and interpret data, and business acumen to understand and contribute to strategic decision-making.

+ Possesses a strong understanding of data infrastructure.

+ Proficient in using Python, R, and SQL for data analysis and manipulation.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation** : The salary range for this position is: **$164,780 - $296,610.**

**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Location:

1935 W Bell Rd, Phoenix, Arizona 85023 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Description We are looking for a personable and detail-oriented Customer Service Representative to join our team in Tucson, Arizona. This is a Contract to long-term position, offering an excellent opportunity to transition into a stable role. The ideal candidate will have strong communication skills and a proactive approach to delivering exceptional customer service.

Responsibilities:

• Welcome customers warmly and assist them with inquiries or concerns.

• Serve as a primary point of contact for inbound and outbound calls, ensuring prompt and clear communication.

• Coordinate effectively with administrative teams and service departments to address customer needs.

• Handle email correspondence with accuracy and professionalism.

• Manage appointment scheduling and ensure timely follow-ups.

• Perform data entry tasks to maintain accurate records and documentation.

• Utilize Microsoft Excel and Word to create reports and organize information.

• Process order entries efficiently and verify details for accuracy.

• Provide valet services and assist customers with vehicle-related needs as required.

• Maintain a courteous and helpful demeanor when interacting with customers. Requirements • Minimum of 2 years of experience in a customer service role.

• Proficiency in answering inbound and outbound calls with a focus on detail and accuracy.

• Strong skills in data entry and order processing.

• Experience in call center customer service or similar environments.

• Ability to handle email correspondence and maintain clear communication.

• Familiarity with Microsoft Excel and Word for basic reporting and documentation.

• Exceptional organizational skills and attention to detail.

• Ability to schedule appointments and coordinate effectively with teams. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

**JOB DESCRIPTION**

**Job Summary**

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

**KNOWLEDGE/SKILLS/ABILITIES**

+ Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.

+ Provides coordination and processing of pharmacy prior authorization requests and/or appeals.

+ Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.

+ Assists with clerical services/tasks and other day-to-day operations as delegated.

+ Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.

+ Assists member and providers with initiating oral and written coverage determinations and appeals.

+ Records calls accurately in call tracking system.

+ Maintains specific quality and quantity standards.

**JOB QUALIFICATIONS**

**Required Education**

High School Diploma or GED equivalent

**Required Experience**

1-3 years of call center or customer service experience

**Preferred Education**

Associate degree

**Preferred Experience**

+ 3-5 years; healthcare industry experience preferred

+ National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

**KNOWLEDGE/SKILLS/ABILITIES**

+ Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.

+ Provides coordination and processing of pharmacy prior authorization requests and/or appeals.

+ Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.

+ Assists with clerical services/tasks and other day-to-day operations as delegated.

+ Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.

+ Assists member and providers with initiating oral and written coverage determinations and appeals.

+ Records calls accurately in call tracking system.

+ Maintains specific quality and quantity standards.

**JOB QUALIFICATIONS**

**Required Education**

High School Diploma or GED equivalent

**Required Experience**

1-3 years of call center or customer service experience

**Preferred Education**

Associate degree

**Preferred Experience**

+ 3-5 years; healthcare industry experience preferred

+ National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

**KNOWLEDGE/SKILLS/ABILITIES**

+ Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.

+ Provides coordination and processing of pharmacy prior authorization requests and/or appeals.

+ Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.

+ Assists with clerical services/tasks and other day-to-day operations as delegated.

+ Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.

+ Assists member and providers with initiating oral and written coverage determinations and appeals.

+ Records calls accurately in call tracking system.

+ Maintains specific quality and quantity standards.

**JOB QUALIFICATIONS**

**Required Education**

High School Diploma or GED equivalent

**Required Experience**

1-3 years of call center or customer service experience

**Preferred Education**

Associate degree

**Preferred Experience**

+ 3-5 years; healthcare industry experience preferred

+ National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

**KNOWLEDGE/SKILLS/ABILITIES**

+ Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.

+ Provides coordination and processing of pharmacy prior authorization requests and/or appeals.

+ Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.

+ Assists with clerical services/tasks and other day-to-day operations as delegated.

+ Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.

+ Assists member and providers with initiating oral and written coverage determinations and appeals.

+ Records calls accurately in call tracking system.

+ Maintains specific quality and quantity standards.

**JOB QUALIFICATIONS**

**Required Education**

High School Diploma or GED equivalent

**Required Experience**

1-3 years of call center or customer service experience

**Preferred Education**

Associate degree

**Preferred Experience**

+ 3-5 years; healthcare industry experience preferred

+ National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner. These jobs are responsible for creating, operating, and monitoring Molina Health Plan's pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

**KNOWLEDGE/SKILLS/ABILITIES**

+ Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.

+ Provides coordination and processing of pharmacy prior authorization requests and/or appeals.

+ Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.

+ Assists with clerical services/tasks and other day-to-day operations as delegated.

+ Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.

+ Assists member and providers with initiating oral and written coverage determinations and appeals.

+ Records calls accurately in call tracking system.

+ Maintains specific quality and quantity standards.

**JOB QUALIFICATIONS**

**Required Education**

High School Diploma or GED equivalent

**Required Experience**

1-3 years of call center or customer service experience

**Preferred Education**

Associate degree

**Preferred Experience**

+ 3-5 years; healthcare industry experience preferred

+ National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $28.82 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

+ Handle high amounts of incoming calls

+ Identify and evaluate customers' needs to deliver satisfaction

+ Build sustainable relationships of trust through open and interactive discussion

+ Provide accurate, valid and comprehensive information by using the right methods/tools

+ Manage complaints, provide proper solutions and options; follow up to secure resolution

+ Keep records of customer interactions, process customer accounts, and file documents

+ Follow communication procedures, guidelines, and policies

+ Establish and build relationships with our customers

+ Go the extra mile to engage customers

Requirements:

+ Some proven customer support experience or experience as a client service representative is preferred

+ Strong phone administration skills and active listening capabilities

+ Ability to work independently and as a member of various teams and committees

+ Strong attention to detail

+ Exceptional communication and presentation skills

+ Ability to multi-task, prioritize, and control time effectively

+ Ability to operate in a fast-paced environment

+ Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

+ Ability to work nights & some weekends. Shift options include:

+ 1-11pm CST 4 days a week while alternating Saturdays 8am - 6pm CST

+ 3-11pm CST 5 days a week while alternating Saturdays 8am - 6pm CST

Benefits:

+ Health Insurance

+ Dental Insurance

+ Vision Insurance

+ Life Insurance

+ PTO

+ Sick and Safe Time

+ Paid Holidays Off

Salary: $30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

+ Handle high amounts of incoming calls

+ Identify and evaluate customers' needs to deliver satisfaction

+ Build sustainable relationships of trust through open and interactive discussion

+ Provide accurate, valid and comprehensive information by using the right methods/tools

+ Manage complaints, provide proper solutions and options; follow up to secure resolution

+ Keep records of customer interactions, process customer accounts, and file documents

+ Follow communication procedures, guidelines, and policies

+ Establish and build relationships with our customers

+ Go the extra mile to engage customers

Requirements:

+ Some proven customer support experience or experience as a client service representative is preferred

+ Strong phone administration skills and active listening capabilities

+ Ability to work independently and as a member of various teams and committees

+ Strong attention to detail

+ Exceptional communication and presentation skills

+ Ability to multi-task, prioritize, and control time effectively

+ Ability to operate in a fast-paced environment

+ Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

+ Ability to work nights & some weekends. Shift options include:

+ 1-11pm CST 4 days a week while alternating Saturdays 8am - 6pm CST

+ 3-11pm CST 5 days a week while alternating Saturdays 8am - 6pm CST

Benefits:

+ Health Insurance

+ Dental Insurance

+ Vision Insurance

+ Life Insurance

+ PTO

+ Sick and Safe Time

+ Paid Holidays Off

Salary: $30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.