Insurance Underwriters

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Required Qualifications:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
Has 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity​
Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management
Class Start Date: January 21, 2025

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)
Hours Per Week:

40

2nd shift customer service representative.

+ chandler , arizona

+ posted 3 days ago

**job details**

summary

+ $20.99 - $21 per hour

+ temporary

+ no requirements

+ category management occupations

+ referenceAB_4636541

job details

Join Our Team as a Banking Call Center Representative!

Are you ready to be the friendly voice of our bank? We're looking for enthusiastic and customer-focused individuals to join our Banking Call Center team! As the first point of contact, you'll assist customers with their banking needs, answer inquiries, and resolve issues with care and expertise. If you're passionate about delivering exceptional service, have a knack for problem-solving, and enjoy working in a fast-paced environment, this role is for you!

salary: $20.99 - $21 per hour

shift: First

work hours: 1 PM - 11:30 AM

education: No Degree Required

Responsibilities

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

• Display passion, commitment and deliver an experience that improves our customers' financial lives

Skills

+ Call Center Support

+ Customer support

+ Customer Service

Qualifications

+ Years of experience: 2 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

ES

**eena singh**

+ +1 555 555 5555 (tel:+1 555 555 5555)

+ [email protected]

customer service representative.

+ chandler , arizona

+ posted 3 days ago

**job details**

summary

+ $20.99 - $21 per hour

+ temporary

+ high school

+ category management occupations

+ referenceAB_4636536

job details

Join Our Team as a Banking Call Center Representative!

Are you ready to be the friendly voice of our bank? We're looking for enthusiastic and customer-focused individuals to join our Banking Call Center team! As the first point of contact, you'll assist customers with their banking needs, answer inquiries, and resolve issues with care and expertise. If you're passionate about delivering exceptional service, have a knack for problem-solving, and enjoy working in a fast-paced environment, this role is for you!

salary: $20.99 - $21 per hour

shift: First

work hours: 1 PM - 11 PM

education: High School

Responsibilities

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

• Display passion, commitment and deliver an experience that improves our customers' financial lives

Skills

+ Call Center Support

+ Customer support

+ Customer Service

Qualifications

+ Years of experience: 2 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

ES

**eena singh**

+ +1 555 555 5555 (tel:+1 555 555 5555)

+ [email protected]

**Patterson isn't just a place to work, it's a partner that cares about your success.**

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

**Job Summary**

An Equine Customer Service Representative, you are responsible for assisting internal and external customers and sales representatives over the phone with order entry with professionalism, skill, and expediency. **This is a remote position.**

**Responsibilities:**

+ Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

+ Maintain accurate customer and territory records, facility records, and document all customer interaction.

+ Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

+ Monitor scheduled shipment dates to ensure timely delivery.

+ Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

+ Gain understanding of and adhere to Accounts Receivables policies and practices.

+ Verify price and terms in accordance with standard procedures and customer profitability profiles.

+ Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

+ Identify customer requirements and expectations in order to recommend specific products and/or solutions.

+ Generation of reports

+ Multitask and work within multiple computer systems and communication platforms simultaneously.

+ Maintain a current knowledge of company products, policies and procedures.

+ Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

+ The Customer Service Representative may perform other duties as assigned.

**Essential Functions**

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

**Administrative:**

+ Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

+ Maintain accurate customer and territory records, facility records, and document all customer interaction.

+ Generation of reports

+ Monitor scheduled shipment dates to ensure timely delivery.

+ Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

+ Gain understanding of and adhere to Accounts Receivables policies and practices.

+ Verify price and terms in accordance with standard procedures and customer profitability profiles.

+ Multitask and work within multiple computer systems and communication platforms simultaneously.

+ Maintain a current knowledge of company products, policies and procedures

**Customer Support:**

+ Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

+ Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

+ Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

+ Identify customer requirements and expectations in order to recommend specific products and/or solutions.

+ The Customer Service Representative may perform other duties as assigned

**Additional Functions**

In addition to the essential functions listed below, the incumbent may perform the following additional functions.

+ Upgrades telephone orders.

+ Introducing and promoting new products during calls.

+ May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

**Job Qualifications**

**Required Qualifications**

+ High School Degree or equivalent

+ Exceptional customer service and organizational skills

+ Accuracy and strong attention to detail

+ Effective verbal, written, and interpersonal communication skills

+ General computer proficiency including knowledge of MS Office

**Preferred Qualifications**

+ Equine Experience

+ Associate’s Degree in Animal Science, Agriculture or related field, or equivalent combination of education and experience.

+ Proficiency in SAP or related ERP

**Working Conditions**

**Physical Demands**

+ Operating a computer or other office devices for the majority of the workday

+ May occasionally need to move packages up to 10 pounds such as office supplies or equipment

+ Must be able to communicate with others in person, over the phone, and in writing.

+ Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

+ Must be able to read and interpret various electronic and written documents.

**Travel and On-Call**

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $15.43 - 22.74/hr

**What's In It For You: (http://www.pattersoncompanies.com/careers/default.aspx#section=benefits)**

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

+ 401(k) Match Retirement Savings Plan.

+ Employee Stock Purchase Plan (ESPP).

+ Paid Time Off (PTO).

+ Holiday Pay & Floating Holidays.

+ Volunteer Time Off (VTO).

+ Educational Assistance Program (Tuition Reimbursement).

+ Full Paid Parental and Adoption Leave.

+ LifeWorks (Employee Assistance Program).

+ Patterson Perks Program.

**EEO Statement**

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Location – Phoenix, AZ (On-site Position)
Hourly Base Pay – $17.98 plus $1800+ in potential bonuses!*
Schedule – Regular and Limited-Service Part -Time schedules available

Please note, this posting is for both regular and limited service Part-Time positions.

All positions are on-site only. This job posting is for upcoming classes in Phoenix, AZ; hours, schedule, and targeted start date are discussed with recruiter.

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.

Providing Customer Care to America's Most Vulnerable.

Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.

About the role

This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
•Base rate $17.98/hr. + 10% shift differential for evening shifts
•$1800 + in bonus opportunities, including training completion, referrals and more*
•Additional $1000 in bonus opportunities for Limited-Service positions*
•401k with company match
•Paid accrued Sick Leave and PTO plus 11 paid holidays
•Company paid, base employee Medical Coverage
•Employee Assistance Program (EAP)
•Employee Wellness and Discount Programs
•Flexible scheduling options
•A supportive environment with career development and promotional opportunities
•No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities

•Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
•Calls are basic and routine.
•Uses computerized system for tracking, information gathering, and/or troubleshooting.
•Provides feedback when needed, provide input on call trends, processes, procedures, and training.
•May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
•Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
•Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
•Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
•Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
•Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
•Refer calls as required to CSR Lead
•Maintain up-to-date knowledge of client regulations and policies
•Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

•High School diploma or equivalent with 6 months of customer service experience.
•Must be able to speak and read English clearly, professionally and fluently. Ability to work within established turnaround times
•Must have excellent interpersonal skills and the ability to organize simultaneous tasks
•Ability to work as a member of a team
•Regular and predictable attendance is required
•Must participate and certify in internal CCO training to begin this role.
•Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
•May be required to work overtime and scheduled holidays.
•Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

Location – Phoenix, AZ (On-site Position)
Hourly Base Pay – $17.98 plus $1800+ in potential bonuses!*
Schedule – Regular and Limited-Service Full-Time schedules available

Please note, this posting is for both regular and limited service (FT) positions. All positions are on-site only. This job posting is for upcoming classes in Phoenix, AZ; hours, schedule, and targeted start date are discussed with recruiter.

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 5am.

Providing Customer Care to America's Most Vulnerable.

Are you passionate about making a positive impact on people's lives? Do you have a knack for providing exceptional customer service? If so, then we have an opportunity for you! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.

About the role

This position will provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Pay and Benefits

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
•Base rate $17.98/hr. + 10% shift differential for evening shifts
•$1800 + in bonus opportunities, including training completion, referrals and more*
•Additional $1000 in bonus opportunities for Limited-Service positions*
•401k with company match
•Paid accrued Sick Leave and PTO plus 11 paid holidays
•Company paid, base employee Medical Coverage
•Employee Assistance Program (EAP)
•Employee Wellness and Discount Programs
•Flexible scheduling options
•A supportive environment with career development and promotional opportunities
•No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities

•Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
•Calls are basic and routine.
•Uses computerized system for tracking, information gathering, and/or troubleshooting.
•Provides feedback when needed, provide input on call trends, processes, procedures, and training.
•May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
•Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
•Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
•Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
•Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
•Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
•Refer calls as required to CSR Lead
•Maintain up-to-date knowledge of client regulations and policies
•Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

•High School diploma or equivalent with 6 months of customer service experience.
•Must be able to speak and read English clearly, professionally and fluently. Ability to work within established turnaround times
•Must have excellent interpersonal skills and the ability to organize simultaneous tasks
•Ability to work as a member of a team
•Regular and predictable attendance is required
•Must participate and certify in internal CCO training to begin this role.
•Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
•May be required to work overtime and scheduled holidays.
•Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

Join us for our Hiring Event on Friday, November 1, 2024!

Store Location: 7055 East Camelback Road, Scottsdale AZ 85251

Event Time: 11am to 5pm

No need to schedule in advance, please join us at any time during the event for an interview

Hiring Event Instructions:

• When you arrive at the store, please follow the signs for hiring event location, or ask any Nordstrom employee for direction

• You are welcome to bring a copy of your resume, but it is not required

• Allow approximately 1 hour for the interview process

• On-the-spot job offers will be made for most roles

We are currently hiring for Seasonal and Regular Sales and Support positions

JOIN OUR TEAM TODAY AND GET:

• 20% Employee Discount

• Opportunities for advancement

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Employee Assistance Program Resources

For a full list of open positions and job descriptions, visit Careers.Nordstrom.com. If you are unable to make the event, your application will still be considered.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Location:

4229 E Chandler Blvd, Ahwatukee, Arizona 85048 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at U-Haul centers.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Storage Customer Service Representative Primary Responsibilities:

+ Support the site manager with facility operations.

+ Answer phone inquiries from active and prospective customers.

+ Show storage units, explain the terms of rental agreements and prepare rental contracts.

+ Perform general routine property cleanup and minor repair work.

+ Ensure that all vacant storage units are clean, dry, secure and available for new customers.

+ Perform other duties as assigned.

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications:

+ Driver’s license and the ability to maintain a clean driving record

+ Excellent communication skills

+ Available to work on weekends and holidays

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

**Who Are We?**

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

**Job Category**

Underwriting

**Compensation Overview**

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

**Salary Range**

$100,200.00 - $165,400.00

**Target Openings**

1

**What Is the Opportunity?**

Northfield Excess & Surplus (E&S) Brokerage offers a wide array of insurance products to wholesale brokers. The Account Executive Officer (AEO), Northfield E&S Brokerage will partner with wholesale brokers to provide primary property and general liability coverage for new and renewal business based on customers' needs. This role is seen as a technical resource. As an AEO, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to independently assess complex risk and sell our products in challenging markets will contribute to the profitability and success of Travelers.

**What Will You Do?**

+ Manage the profitability, growth, and retention of an assigned book of business.

+ Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.

+ Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.

+ Foster and maintain relationships with external partners by regularly meeting in person with wholesale brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.

+ Identify and capture new business opportunities using consultative marketing and sales skills.

+ Independently develop and execute agency sales plans and frequently partner with your Managing Director (MD) to develop region/group sales plans.

+ May assist in the training and mentoring of less experienced Account Executives.

+ Perform other duties as assigned.

**What Will Our Ideal Candidate Have?**

+ Bachelor’s degree.

+ Six to eight years of relevant underwriting experience with experience in E&S lines.

+ Deep knowledge of E&S products and the local insurance market.

+ Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.

+ Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers.

+ CPCU designation.

**What is a Must Have?**

+ Four years of underwriting experience.

**What Is in It for You?**

+ **Health Insurance** : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

**Employment Practices**

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

Description:

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. 80% quote benefits, eligibility and claim status accurately and timely to all callers 10% document all calls in member notes 5% return voicemail, email and written inquiries • The ability to maintain a courteous and professional demeanor while working under pressure, the ability to work independently and as part of a team, detail oriented, excellent data entry,10 key, bilingual a plus. • Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve issues, gather and provide information, and offer assistance. • Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution. • Utilize multiple company database programs to research and resolve complex issues relating to benefit information, claims adjudication, eligibility verification, prior authorization, and other TPA processes. Use task route function, Quickbase, and other processes & tools as applicable to escalate issues, request follow up action, or obtain assistance from other areas of the organization as necessary. • Educate external customers about Verdegard’s roles and responsibilities. Provide information about benefit benefits, prior authorization requirements, grievance and appeal processes, and other TPA functions as specified by health plan sponsors in online CS Notes. • Follow up with callers as appropriate to ensure customer satisfaction and timely response to requests. Diffuse upset customers by appropriately listening to issues, calming the customer, and providing positive solutions to resolve concerns. • Represent Verdegard in a positive manner by adhering to processes and established procedures and guidelines. Support the department strategy by delivering Customer Service Excellence through telephone courtesy, prompt response to callers, anticipation of customer needs and concerns, solution-oriented problem solving, greetings, and call closing messages.

Skills:

customer service, data entry, retail

Top Skills Details:

customer service,data entry,retail

Additional Skills & Qualifications:

good customer service skills in any setting tenure of one year in recent positions

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.