Insurance Underwriters

AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2020, 2021, 2022, 2023 & 2024!

Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes we might be a good fit for you!

We are proud of our history! Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We’ve been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time well, since 1929 anyway. How cool is that? We’re proud that we are Arizona’s FIRST credit union and we’re still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a People Helping People culture is as strong as ever.

We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Chandler.

Summary/Objective
Perform a wide range of transactional duties to serve members (in person, online, by phone). Build new and maintain existing member relationships that result in optimal member experience. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking and credit account transactions in accordance with credit union policies and procedures. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Greet and welcome members to the credit union in a courteous, friendly, respectful, professional and timely manner, providing prompt, accurate and efficient member transactions.
2. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed.
3. Cash share drafts/checks and process withdrawals; pay out money after verification of Identification and member balances.
4. Receive consumer loan, home loan and other payments, and ensure the payments match balances due and are accurate when posting to the computer. Generate member receipts.
5. Post IRA contributions and withdrawals, open and/or close certificates of deposit. Opening IRA accounts, processing transfers and rollovers.
6. May serve as Teller. Provide transactional member service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter transactions.
7. Place holds on accounts for uncollected funds.
8. Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.
9. Promote, explain, refer and cross-sell other credit union services such as electronic services, credit and debit cards, accounts and loans.
10. Outbound contact with existing members for follow-up, cross sell opportunities, offers and campaigns.
11. Opening membership accounts and additional shares. Correct processing of maintenance on existing accounts (name, address, beneficiary and any other ownership changes). Properly close accounts by member request or beneficiary purposes.
12. Interview members for loan applications. Accurately collect information in order to process and fund all loan types (secured and unsecured).
13. Comply with NMLS registry and training to offer home equity loan products.
14. Knowledge to complete account and loan documentation. May include serving as Notary Public.
15. Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.
16. Assist tellers and newer staff members as a resource for member solutions.
17. Troubleshoot and resolve member concerns.
18. Ensure compliance with all internal controls and established policies and procedures.
19. Complete required training curriculum as identified by management and/or Organizational Development.
20. Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
21. Occasionally, the representative will be asked to work at a different location, if a different branch needs coverage.

Competencies
1. Superb member service orientation.
2. Strong numeric ability.
3. Accuracy and attention to detail.
4. Computer proficiency.
5. Stress management/composure.
6. Good listening and communication skills.
7. Honesty and integrity.
8. Teamwork.
Work Environment
This job operates in a branch or office setting. This role routinely uses standard office equipment such as computers, software, phones, photocopiers, recyclers, ATMs, filing cabinets, multi-function machines and video. Physical presence in the office and/or branch setting is required.
Physical Demands
This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.
Position Type/Expected Hours of Work
Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.
Travel
Periodic travel to other FCU locations may be required.
Required Education and Experience
1. High school diploma or equivalent.
2. One year related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
1. Previous cash handling experience.
2. Previous experience with a credit union highly desirable.
Additional Eligibility Qualifications
1. Multi-lingual capabilities to include Spanish are a plus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are looking to hire multiple individuals for different locations:
7022 E Hampton Ave Mesa AZ 85209,
1800 E Highland Ave Phoenix AZ 85016,
7500 S Priest Drive Tempe AZ 85283,
5880 W Bell Rd Glendale AZ 85308, and
9261 W McDowell Rd Tolleson AZ 85353,
~Other locations may be added later as there are new locations pending grand opening in 2025 and 2026!

The Lead Generator position of FASA Tile LLC. plays a vital role in driving business growth by identifying and attracting potential clients. We are seeking a proactive and results-oriented individual with excellent communication and interpersonal skills. As a Lead Generator, you will be responsible for actively seeking out and nurturing relationships with potential customers to generate high-quality leads for our flooring installation services.

Responsibilities include the following:
Lead Generation: Utilize various channels such as online platforms, industry directories, referrals, store location foot traffic, and cold calling to research and find potential clients for our services.
Relationship Building: Develop and maintain connections with potential clients and engaging in conversations to understand their specific flooring needs. Build trust and effectively communicate the value of our company's services.
Needs Assessment: Conduct thorough assessments to understand potential clients' flooring requirements, gathering essential information like project scope, budget, timeline, and any unique considerations.
Appointment Setting: Coordinate and schedule appointments with qualified leads for our sales team, ensuring a seamless transition from lead generation to the sales process.
Lead Tracking and Management: Utilize CRM (Customer Relationship Management) software or similar tools to track and manage leads, ensuring accurate and up-to-date information. Follow up with prospects to maintain engagement.
Collaboration: Work closely with the sales team, providing them with comprehensive lead profiles, insights, and ongoing support to facilitate the conversion of leads into sales.
Market Research: Stay updated on industry trends, competitors, and market dynamics to identify new opportunities. Refine lead generation strategies and propose innovative approaches to attract potential clients.
Reporting and Analytics: Prepare regular reports on lead generation activities, key performance indicators (KPIs), and conversion rates. Analyze data to assess the effectiveness of lead generation efforts and support decision-making processes.

Requirements:
Excellent communication and interpersonal skills to effectively engage and build relationships with potential clients.
Strong organization and time management abilities to handle multiple leads and prioritize tasks effectively.
Knowledge and understanding of the flooring industry, including its products and services, to address client inquiries and provide appropriate solutions is encouraged but not required.
Familiarity with lead generation techniques, tools, and strategies, such as online research, cold calling, email marketing, and networking is encouraged but not required.
Proficiency in using CRM software or similar tools to track, manage, and analyze leads.
Self-motivated and goal-oriented mindset, with a determination to meet and exceed lead generation targets.
Adaptability to a dynamic work environment, willingness to learn and incorporate feedback, and ability to work independently and collaboratively as part of a team.

Preferred Work Schedule:
The preferred work schedule for this position is Thursday through Sunday or Friday through Monday, with a 24-hour per week minimum and a 32-hour per week limit. Floor and Decor locations are open 6am-8pm, peak hours being 10am-5pm. This schedule allows for flexibility and aligns with our business needs to ensure efficient lead generation, but commitment and consistency is expected to be establish by the lead generator after their training period has concluded.

*Note: These responsibilities may be adjusted to align with the specific requirements and needs of FASA Tile LLC.

Hours: 24-32 hours/week
Compensation: $18-25/hr

*NEW* Customer Care Advocate Position 

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As a Customer Care Advocate you’ll be revolutionizing the car buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. You’ll be the customer’s biggest champion.

We’re looking for people who are willing to roll up their sleeves and are eager to challenge themselves to grow and learn at a rapid pace. Successful candidates will be the voice of Carvana, building relationships with customers and advocating for them throughout their car-buying or selling journey.

About the Role:

As the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:

Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
Adapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges.
Problem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time.
Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja. 
Other duties as assigned.

This is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business needs - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime.

What You Bring:
2+ years of customer service experience in a fast-paced or high-volume environment.
High school diploma or GED required; Associate or Bachelor's degree preferred.  
Tech-savviness: You navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
Resiliency: You're always ready to learn new things and apply your knowledge to make an impact.
Critical thinking: You have a knack for making smart decisions on the fly.
Ability to handle phone calls/casework for up to 10 hours a day 
Ability to read, write, speak, and understand English 
Unlock Your Earning Potential Quickly!

We offer a competitive starting hourly rate of $20/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:

Starting Pay: $20/hr
At 4 Months: $21/hr
At 6 Months: $22/hr
After 6 months, you unlock the remainder of our performance-based Careers Not Jobs program, which allows eligible team members an additional compensation increase ($0.50) every 90 days.

We believe in recognizing and rewarding hard work. With increases tied to individual performance, you could be earning $23+ after 12 months.

Investing in You: Benefits & Perks

We believe that when our team members thrive, so does Carvana. That's why we offer a comprehensive Total Rewards package designed to support your success and well-being.

Financial Well-being:

Competitive base pay PLUS performance-based compensation opportunities
401(k) retirement plan with Carvana matching contributions
Opportunity for overtime during peak seasons
Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to invest in Carvana's future

Career Growth & Development:

"Careers Not Jobs" philosophy with clear paths for advancement and accelerated growth. Hard work and stellar performance don't go unnoticed
Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
Extensive internal growth and professional development opportunities to help you reach your full potential

Health & Wellness:

100% company-paid healthcare premiums for comprehensive medical coverage
Dental and vision benefits to care for your overall health
Wellness programs focused on supporting your mental, physical, and financial health
Pet care savings program because we know your furry friends are family too!

Work-Life Balance:

Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
9 company-paid holidays, including your birthday, because we celebrate you!

And more!

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. 

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Flexible hours and work from home within 6 months of hire!

This position will work at our corporate headquarters in Phoenix (Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway).

We also offer WEEKEND differential pay and weekly incentives for employees achieving production metrics! $$

Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team!

Did we mention you won't be selling anything?

So, what does a Client Services Representative do?
Spends 90% of the time receiving incoming call and making outbound calls.
Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
Uses all resources available to resolve a situation. Delighting the customer is the goal!
Works in a production environment and strives to exceed all metrics in the department.

Who you are:
Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
Comfortable sitting and typing during your entire shift.
Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
Comfortable with set structure and following procedures.
A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
Loves to learn something new every hour, every day.

Who you are not:
Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
Overwhelmed by an EXTREMELY fast-paced environment.
Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
Unfamiliar navigating through different screens on the computer.
Uncomfortable with set schedules and showing up to work on time.

POSITION SUMMARY
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

CORE FUNCTIONS
1. Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.
2. Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.
3. Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.
4. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.
5. Can be required to arrange pick up, delivery and / or shipment of specimens.
6. Participates in peer-to-peer knowledge transfer and training.

MINIMUM QUALIFICATIONS
High School Diploma required and a minimum of one year experience in customer service.
Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
Must possess excellent organizational, interpersonal and communication skills.
Experience with MS Office.

PREFERRED QUALIFICATIONS
Customer service in a laboratory/diagnostic/health care industry preferred.
Additional related education and/or experience preferred.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Is truly passionate about movies and the movie going experience.
• Maintains a happy, polite disposition with neat, clean and professional attire.
• Is knowledgeable about current and upcoming movies and all Majestic special events.
• Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
• Welcomes Guests upon entering and departing the venue.
• Answers phone and responds to questions and/or directs calls to the appropriate person.
• Communicates Guest questions and/or concerns to Supervisor when appropriate.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Keeps lobby and ticket counter clean and free of clutter.
• Checks for restocking of necessary supplies. Brings all areas up to standard.
• Processes movie tickets for the Guests.
• Ensure all financial transactions are correct. Collects payment (credit cards, cash). Accurately calculates change
due to the Guest.
• Provides assistance to Guests’ special needs, such as helping those with disabilities.
• Directs Guests to restrooms, theaters, bars and other points of interest.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Performs shift change and/or opening or closing duties.
• Secures all banks at the end of each shift.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellent staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver items weighing up to 20 - 25 pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Runners are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Delivers food and beverages to Guest in a timely manner.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellent staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts

At Chapman Automotive Group, our mission is simple: to be the leading automotive group in Arizona and Nevada by building strong, lasting relationships with our customers through superior customer service. Our Customer Advocates are dedicated professionals committed to supporting Chapman’s vision of exceptional service. We are looking for enthusiastic, forward thinking, and compassionate individuals to join our team! This role is a vital component of the customer experience, and we expect the best. The right individual is determined, kind by nature, and always strives for excellence.

If this sounds like you, apply today to accelerate your career at Chapman Automotive Group!

What We Offer:

* Competitive Compensation: Starting at $20 per hour, plus monthly * * Quality Assurance bonuses following 90 days of employment.
* Professional Development: Access ongoing training and growth opportunities to advance your career.
* Supportive Team Environment: Join a collaborative team where your contributions are valued.
* Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
* Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

* Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
* Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
* Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
* Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
* Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
* 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
* Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

* Facilitate communication between customers and dealership counterparts via email & phone.
* Assist customers with scheduling service appointments.
* Provide clear, helpful communication to everyone you interact with.
* Multitask between speaking with customers and notating customer accounts.

Desired Qualifications and Experience:

* A minimum of 1 year of experience in a customer service role is required.
* Experience working in a high-volume inbound call center environment is preferred.
* Proficient with software and technology. Experience working with dual monitors is a plus.
* Exceptional verbal and written communication skills.
* Strong interpersonal skills, demonstrating the ability to think from the customer’s perspective and show empathy.
* Team oriented with the ability to work independently when required.
* Fluent in written and verbal English. Bilingual is a STRONG plus!
* Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

This is a full time position offering 40 hours per week and a 5 day workweek. The Business Development Center is open 7am – 5:30pm Monday through Friday and 7:30am - 4pm on Saturdays, and we have several shifts available. We are seeking flexible candidates available to work various shifts. Schedules will be assigned during training, based on business needs. This is an IN-OFFICE position, located at the Chapman Corporate Center in Chandler, AZ. We are looking for individuals to join our MAY and JUNE hiring classes.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Is truly passionate about movies and the movie going experience.
• Maintains a happy, polite disposition with neat, clean and professional attire.
• Is knowledgeable about current and upcoming movies and all Majestic special events.
• Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
• Welcomes Guests upon entering and departing the venue.
• Answers phone and responds to questions and/or directs calls to the appropriate person.
• Communicates Guest questions and/or concerns to Supervisor when appropriate.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Keeps lobby and ticket counter clean and free of clutter.
• Checks for restocking of necessary supplies. Brings all areas up to standard.
• Processes movie tickets for the Guests.
• Ensure all financial transactions are correct. Collects payment (credit cards, cash). Accurately calculates change
due to the Guest.
• Provides assistance to Guests’ special needs, such as helping those with disabilities.
• Directs Guests to restrooms, theaters, bars and other points of interest.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Performs shift change and/or opening or closing duties.
• Secures all banks at the end of each shift.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver items weighing up to 20 - 25 pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Runners are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Delivers food and beverages to Guest in a timely manner.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of
brand. As a William Warren Group (WWG) managed company, StorQuest seeks motivated individuals who
can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative
environment you are in the right place.

How You’ll Make a Difference

The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace
throughout the United States. We are looking to grow our small in-house Customer Experience Center
(CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile. Are you
passionate about helping people and solving problems? Can you multi-task with efficiency? Can you
keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service
and exceed guest expectations.

You’ll have the opportunity to assist guests during some of their most challenging times. You will be
called on to make a difference by creating and providing exceptional guest experiences. Individual
stories, locations, and experiences may change over time, but the expectation to deliver an amazing
guest experience is timeless.

This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus
opportunities. If all the above resonates with you and you have an unrelenting passion for guest service
- apply now. Part-time and full-time positions available. We operate (7) days a week 24 hours a day.
Weekend availability is required.

Duties/Responsibilities:
Join a team that provides consistent, seamless, and high quality guest experiences
Actively listen to guests to understand their unique situation and recommend solutions that
exceed their expectations.
Understand key facility differentiators, create value and optimize every conversion opportunity.
Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
storage solutions.
Interacts with customers via telephone, email, online chat, or in person to provide support and
information on an assigned product or service
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries,
complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer
inquiries or to forward to the appropriate staff.
Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar,
Wave, KioCall).
Performs other related duties assigned

What Makes this Opportunity Awesome
*Compensation: $17 per hour plus sales bonus plus additional bonuses
Make a difference and have a positive impact.
*$1000 Sign On Bonus ( paid in 3 increments)

*Help people by listening and understanding their challenges.
*Ease concerns and consult with them to find an optimal storage solution that fits their needs.
*Promote a team-first environment that values guest service and creating happiness.
*Take the lead on team initiatives, learn new skills, build your management capabilities, and take
advantage of the many growth opportunities.
*Contribute creatively to the organization’s success by generating new and useful ideas.

About YOU:
*Preferred 1-2 years in Customer Service/Sales experience
*High School Diploma or equivalent required
*Some experience with the product or service to which the specialist will be assigned preferred.
*Must be available on weekends
*A huge passion for guest service and sales
*The mentality that there are no spare customers, every experience is as valuable as the next
*A positive, outgoing personality
*An insatiable appetite to learn new things
*Strong accountability combined with strong work ethic and enthusiasm
*Able to answer a high volume of inbound phone calls and determining the needs of the caller
*Sales-oriented customer experience and ability to drive rentals
*Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
storage solutions.
*Excellent communication skills including active listening

Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.

Additional Perks for eligible employees:
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team building Events & Activities
Employee Assistance Program
Pet Insurance

The William Warren Group and StorQuest say NO to drugs

Equal Employment Opportunity

WWG is committed to creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,
disability, age or veteran status. WWG is also committed to compliance with all fair employment
practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook
@storqueststorage