Tax Examiners and Collectors, and Revenue Agents

Job Details

Description

Kovach’s Mission and Values:

Our Mission: Kovach's mission is crystal clear: to cultivate a thriving and profitable company that stands as a beacon of growth and opportunity. We are steadfastly dedicated to fostering an environment where individuals not only succeed but flourish. In doing so, we aim to strike a harmonious balance between robust financial health and a nurturing space for all our team members.

Employee Ownership (ESOP):

At Kovach, we believe in sharing our success with the people who make it possible. Our employees are the driving force behind everything we achieve, which is why we proudly offer an Employee Stock Ownership Plan (ESOP). This program allows you to become an owner of the company, giving you a direct stake in its growth and prosperity. As the company continues to succeed, so does the value of your shares, offering you a powerful opportunity to build wealth and benefit from our long-term success. With an ESOP, your contributions directly impact both your future and the company’s future, creating a true partnership in our continued growth.

Our Core Values:

Positivity: Easy to work with, trusting, team player, and good communicator.
Own it: Reliable, responsible, follows through, trustworthy, thorough.
Expertise: Intelligent, innovative, and coachable.
Grit: Tough, strong work ethic, and finds a way to get it done.

Essential Duties and Responsibilities:

Maintain: up-to-date accounts receivable records.
Post customer payments: by recording cash, checks, and ACH transactions.
Reconcile: customer accounts.
Generate: invoices, credit memos, and account statements.
Investigate and resolve: customer inquiries and disputes.
Assist: in streamlining the accounts receivable process by identifying areas for performance improvement.
Serve as a backup: for account receivables support.
Provide support: to the finance department.
Process invoices: including preparing lien waivers, general contractor/owner forms, Textura, Procore, general AP invoices, DBE documentation, UCC statements, Siteline, and stored material documentation.
Manage: accounts receivable records and assist with collections.
Resolve: billing discrepancies and file all preliens.
Provide: necessary information for audits.
Monitor: customer accounts for non-payment and delayed payments.

Competencies:

Business Acumen
Strong Communication Skills
Analytical and Problem-Solving Skills
Strategic Thinking

Personal Characteristics:

Excellent customer service, communication, organizational, and time management skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong attention to detail and accuracy.
Ethical conduct and personal effectiveness/credibility.
Integrity and confidentiality in financial reporting, complying with financial requirements.

Work Environment:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.

Preferred Skills:

Associate’s degree or equivalent.
Experience in construction accounts receivable is a must.
Experience in driving process improvement.
Proficiency in Microsoft Office and Sage.

Physical Demands:

Regularly required to sit, use hands, and communicate effectively.
Occasionally required to lift and/or move items up to 25 pounds.
About Kovach: Founded on robust client and vendor relationships, Kovach boasts a unique and influential organizational culture. Housing approximately 350 employees, our family extends across multiple states. We're not just about professional growth; we emphasize having fun while making an impact. Our annual sales touch approximately $95 million, with growth expected in the years ahead. Our partnerships with the region's biggest general contractors have adorned Phoenix with iconic buildings, ranging from the Phoenix Airport and ASU campuses to the Talking Stick Resort and Casino.

Job Type: Full-time

Benefits Offered:

401(k) matching
Comprehensive dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Generous paid time off
Vision insurance
Kovach is an equal opportunity employer that values diversity and inclusivity in its workforce. We invite candidates eager to grow, contribute, and become part of our success story.

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

**Senior Collections Specialist** at **Realtor.com** **®**

**Location: Scottsdale, AZ**

Are you a problem-solving, collections expert? Are you ready to use your skillset to make critical decisions and let your expertise shine through prompt and efficient handling of incoming and outgoing customer emails and calls related to settling past due balances? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest **_Senior Collections Specialist_** and help change the world of real estate, one home at a time.

Our ideal candidate for the **_Senior Collections Specialist_** role must be a dependable self-starter possessing advanced problem-solving skills with a high aptitude to use judgment in making critical decisions to resolve issues. Let your expertise shine through prompt and efficient handling of incoming and outgoing customer emails and calls related to settling past due balances.

**Top Reasons to Apply:**

+ Opportunity to join a dynamic, close-knit team with the ability to shape and influence the role.

+ Career Growth & Development – Gain valuable experience with opportunities for advancement.

+ Hybrid work environment - Allow flexibility to work remotely 2 days per week.

**What you'll do:**

+ Understand, review, investigate and reconcile large volumes of moderately difficult and complex accounts.

+ Handle extensive research requirements to support resolution of account discrepancies and customer inquiries. Must create and update case actions by logging collection notes and dispositioning results.

+ Ability to think outside the box and make judgment calls within outlined parameters to resolve issues or make recommendations.

+ Must exude confidence in being able to work independently and perform advanced duties with more accountability for action and results.

+ Must be able to understand the complete collection process flow and be comfortable bringing new ideas for improvement to management.

+ Ability to evaluate and improve efficiencies in workflows without negative impact on other departments and/or future business.

+ Utilizing your strong communication skills, you will initiate contact and respond to incoming customer email and telephone inquiries to investigate complaints.

+ Must exhibit patience and have a calm, yet firm, demeanor to provide accurate support for validation of the past due balance to successfully collect payment, with the goal of preventing usage of a third party collection service.

+ Ensure balances represented in Salesforce are accurate by reconciling accounts that have disputes or inaccuracies.

+ Establish and maintain a positive rapport with key internal and external customers.

+ Supports policies, procedures and change initiatives as needed by management

+ Partner with Manager on general tasks, assignments, reporting, and special projects.

+ Maintain relevant reporting.

**How We Work:**

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

**What you'll bring:**

+ Minimum of a High School diploma or equivalent.

+ 5+ years of experience in collections.

+ Highly articulate with excellent communication skills, written and oral.

+ Excellent time management skills with acute attention to detail.

+ Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.

+ Detail-oriented with an excellent problem-solving skillset.

+ Strong interpersonal skills and willingness to adapt to rapid change.

+ High aptitude and tolerance for engaging with potentially dissatisfied clients.

+ High agility and tolerance to shift focus from task to task, or from one sub-segment of clients to another.

+ Has a thorough understanding of collections processes and procedures and applies knowledge to resolve assignments.

+ Analyze, reconcile, and propose solutions for multiple entities with the ability to concisely communicate the results to co-workers, managers, and external customers, as applicable.

+ Dependable; accountable; exhibits patience; enthusiastic and positive; team player; shares best practices; accept and professionally manage change.

+ Possess core values to engage customers with the highest level of respect and integrity.

+ Working knowledge in various computer applications (Google Docs, Gmail, Google Calendar, Google Chrome, Google Sheets, etc.).

+ Intermediate Excel skills required (pivot tables, VLookup, conditional formatting, etc.).

**How we Reward you:**

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

+ Inclusive and Competitive medical, Rx, dental, and vision coverage

+ Family forming benefits

+ 13 Paid Holidays

+ Flexible Time Off

+ 8 hours of paid Volunteer Time off

+ Immediate eligibility into Company 401(k) plan with 3.5% company match

+ Tuition Reimbursement program for degreed and non-degreed programs

+ 1:1 personalized Financial Planning Sessions

+ Student Debt Retirement Savings Match program

+ Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.