Industrial Production Managers

**550640BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550640BR

**City:**

Tucson

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2665

**550611BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550611BR

**City:**

Tucson

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2665

**550623BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550623BR

**City:**

Peoria

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2656

**550616BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550616BR

**City:**

Phoenix

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2662

**550613BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550613BR

**City:**

Apache Junction

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2659

**550607BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550607BR

**City:**

Tucson

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2665

**550608BR**

**Title:**

Associate Team Leader

**Our Company** **:**

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

**A Typical Day...**

Joining us as an **Associate Team Leader** , you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

**Job ID:**

550608BR

**City:**

TUCSON

**State:**

Arizona

**It would be even better if you also had...** **:**

+ Experience supervising or managing people

+ History of delivering outstanding customer experiences

**Why Work for Us**

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

+ **Employee Assistance Program** with Health Advocate.

+ **Wellbeing program** , BetterYou, to help you build healthy habits.

+ **Neurodiversity and caregiver support** available to you and your family.

+ **Various discounts** on everyday items and services.

+ **Benefits with additional eligibility requirements** : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

+ Click here to check out all available benefits (https://www.blockbenefits.com) .

**The Community You Will Join:**

At H&R Block we remain committed to building a Connected Culture – one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

**If you're looking to make an impact, H&R Block is the place for you.**

**What you'll bring to the team...** **:**

+ Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

+ Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Serve as point of contact for onsite escalated client service concerns

+ Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

+ Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

+ Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

+ Lead daily huddles and communicate essential information to office associates

**Your Expertise**

+ Prior experience working in customer service or similar role

+ Strong organizational skills and ability to plan and manage day-to-day office operations

+ Customer-centric mindset and strong communication skills

+ Computer proficient with the ability to use MS Office

+ Demonstrated ability to work independently with minimal supervision

+ Positive attitude

+ Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

+ High school diploma / equivalent or higher

**Posting Title:**

Associate Team Leader

**Sponsored Job:**

\#2665

**Product Manager, Consulting Principal**

**ECommerce**

**Remote**

**ABOUT US**

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

**COGNIZANT CONSULTING**

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide several Business and IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions.

The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we’re growing!

**THE ROLE**

We’re looking for a Product Manager, ECommerce Consulting Principal who can deliver within Cognizant’s Five Pillars of Consulting Excellence, which are: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. As a Consulting Manager (which is an Manager level position) this means partnering with clients and project stakeholders, colleagues. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.

Within the Consulting group is our Post-Merger Integration Advisory practice, which assists the Fortune 2000 in developing a competitive advantage for their organizations by strategically aligning IT with business objectives and emerging industry needs. We are seeking people who are passionate about transformation, want to make an impact, and love working together to deliver flawless results for an end-client. Specifically, we are looking for a Manager to join us in a leadership role on our team.

As Product Manager, ECommerce Consulting Principal, this means overseeing advisory consulting engagements, being a trusted advisor to clients, establishing oneself as a thought leader in your field, solving complex problems, consultatively working with a client to achieve business goals, driving contributions to offerings and innovations, and serving as a people leader, guiding multiple teams as they work to transform a client and the world. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.

Our solutions are in demand and we’re passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you! Apply now!

**RESPONSIBILITIES**

• Product Design and Build for an Enteprise B2B Commerce platform tailored to client specific requirements.

• Facilitate the Product Strategy and Roadmap discussion with business team and leadership team.

• Gather business requirements, translate them into functional, integration & technical specifications, and develop use cases/stories.

• Configure and customize Salesforce B2B Commerce or similar SaaS vendor platform, including product catalog, price books, and user roles.

• Integrate Industry leading B2B Commerce vendor platforms with any CMS platforms, other Salesforce products, SAP ERP systems, and external 3rd Party applications

• Provide expert guidance on Salesforce B2B Commerce or similar SaaS Commerce platform best practices and industry trends

• Review and execute test plans to ensure the quality of implemented solutions adhere to the user stories developed.

• Provide functional or technical SME guidance to the development team to resolve complex issues.

**QUALIFICATIONS**

• 10+ years of consulting, professional services, digital strategy development, advisory, or transformation programs operating in a client-facing capacity, serving and leading external client engagements.

• A proven track record in a client-facing role, with at least 2 years (ideally more) leading digital technology teams.

• Extensive experience in one of the leading B2B Commerce SaaS vendor platforms (such as Salesforce, Kibo, Adobe, SAP, BigCommerce, etc.).

• Exposure to B2B Data Models and OOTB domain capabilities within industry-leading commerce platforms.

• Familiarity with Salesforce, SAP, HCL Commerce, Adobe B2B Commerce, or similar SaaS commerce platform APIs and third-party integrations.

• Good understanding of leading CMS platforms and their integration with B2B commerce solutions.

• Knowledge of SAP ERP, Salesforce CRM, Sales Cloud, and Service Cloud is a plus.

• Strong analytical, problem-solving, and communication skills, with the ability to translate business needs into technical solutions.

• Experience in successfully developing and leading consultant teams in planning, task structuring, analysis, and solution delivery.

• Works with Cognizant account stakeholders (e.g., CPs, CRMs), technology partners (e.g., Amazon), and other business allies to identify consulting opportunities or develop winning proposals.

• Contingent on experience and expertise, demystifies emerging technologies and translates innovations (e.g., AI, Machine Learning, hybrid cloud) into business-impact benefits clients can understand.

• Regularly contributes to the practice by developing initiatives, researching industry trends, and building knowledge repositories; develops reusable consultative strategies and solution approaches to support business development and expansion activities.

**WORK AUTHORIZATION**

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

**SALARY AND COMPENSATION**

The annual salary for this position is between **$122,400 - $194,000** depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**BENEFITS**

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

**DISCLAIMER**

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**Position Summary**

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

+ Work effectively with store management and store crews

+ Supervise the store’s crew through assigning, directing and following up of all activities

+ Effectively communicate information both to and from store management and crews 2. Customer Service

+ Assist customers with their questions, problems and complaints

+ Promote CVS customer service culture. (Greet, offer help, and thank)

+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

+ Maintain customer/patient confidentiality

**Required Qualifications**

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

**Preferred Qualifications**

+ Experience in retail

**Education**

High School diploma or equivalent preferred but not required.

**Anticipated Weekly Hours**

40

**Time Type**

Part time

**Pay Range**

The typical pay range for this role is:

$16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

**Great benefits for great people**

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**Position Summary**

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

+ Work effectively with store management and store crews

+ Supervise the store’s crew through assigning, directing and following up of all activities

+ Effectively communicate information both to and from store management and crews2. Customer Service

+ Assist customers with their questions, problems and complaints

+ Promote CVS customer service culture. (Greet, offer help, and thank)

+ Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

+ Maintain customer/patient confidentiality

+ **Required Qualifications** Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed. **Preferred Qualifications**

+ Experience in retail **Education** High School diploma or equivalent preferred but not required.

**Anticipated Weekly Hours**

40

**Time Type**

Part time

**Pay Range**

The typical pay range for this role is:

$16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

**Great benefits for great people**

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.