A Day In The Life
Business, Entrepreneurialism, and Management Field of Interest
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Contact an Advisor for more information on this career!Salary Breakdown
Quality Control Systems Managers
Average
$124,170
ANNUAL
$59.70
HOURLY
Entry Level
$74,730
ANNUAL
$35.93
HOURLY
Mid Level
$117,580
ANNUAL
$56.53
HOURLY
Expert Level
$206,530
ANNUAL
$99.30
HOURLY
Supporting Programs
Quality Control Systems Managers
Current Available & Projected Jobs
Quality Control Systems Managers
Top Expected Tasks
Quality Control Systems Managers
01
Stop production if serious product defects are present.
02
Review and update standard operating procedures or quality assurance manuals.
03
Monitor performance of quality control systems to ensure effectiveness and efficiency.
04
Review quality documentation necessary for regulatory submissions and inspections.
05
Analyze quality control test results and provide feedback and interpretation to production management or staff.
06
Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
07
Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.
08
Direct product testing activities throughout production cycles.
09
Instruct staff in quality control and analytical procedures.
10
Direct the tracking of defects, test results, or other regularly reported quality control data.
Knowledge, Skills & Abilities
Quality Control Systems Managers
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Production and Processing
KNOWLEDGE
Education and Training
KNOWLEDGE
English Language
KNOWLEDGE
Chemistry
KNOWLEDGE
Customer and Personal Service
SKILL
Judgment and Decision Making
SKILL
Quality Control Analysis
SKILL
Reading Comprehension
SKILL
Active Listening
SKILL
Monitoring
ABILITY
Problem Sensitivity
ABILITY
Deductive Reasoning
ABILITY
Inductive Reasoning
ABILITY
Near Vision
ABILITY
Oral Comprehension
Job Opportunities
Quality Control Systems Managers
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Sr Business Analyst - Service
Paychex Phoenix, AZ 85067Posted about 16 hoursOverview
Independently analyzes complex business needs and advises on application design and process change opportunities. Partners with key stakeholders to analyze, diagnose, and resolve complex problems using diverse methods and tools. With very minimal supervision, Identifies and performs research, analysis, coordination, problem solving, development, and test plans related to business process and third party solutions used by employees and clients. Oversees the development of business cases and solution proposals in support of improved functionality with regard to Return on Investment and long-term benefit. Provides leadership and expertise applying project management concepts to service projects.
Responsibilities
+ Delivers strategic vision recommendations to stakeholders for achieving effective and efficient approaches to process and project objectives.
+ Directs and leads Developers regarding requirements and testing results to ensure solutions are fully functional and approved prior to release.
+ Independently manage complex projects with multiple deliverables and timeframes (including resource allocation, release management, and cross-functional impacts).
+ Recommend/Initiates process redesign ideas to improve productivity including accurate reporting.
+ Identifies and improves business process through analysis and recommendations. Analyzes and maps current processes and potential future state to improve operating efficiencies.
+ Applies comprehensive knowledge to identify impact of process/product changes across multiple product lines and delivers solutions and readiness plans to clients/users.
+ Partner with leadership across multiple organizations to drive large scale initiatives forward and implement value-add strategic solutions.
+ Acts as a liaison between stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.
+ Partners with other project areas such as IT, Operations, and Product Management to coordinate interdependencies and resolve issues. Proactively identifies and manages risks.
+ Evaluates and recommends alternative methods and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to provide the best solution and gain overall operating efficiencies.
+ Leads Quality Assurance efforts for all solutions, including test plan creation and issue tracking,lead troubleshooting efforts, issue analysis, and communication of resolution.
+ Lead root cause analysis and resolution of complex business problems and recommends solution to management to enable the organization to achieve goals. Complete project charters, workflow analysis, and return on investment.
+ Other duties as assigned to support the general purpose of the position’s function.
Qualifications
+ H.S. Diploma - Required
+ Associate's Degree - Preferred
+ 5 years of experience in Experience in process improvement and business analysis.
+ Leadership experience a plus.
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ $77,770 - $122,210 annually. Please remember that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.
Employment TypeFull Time
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Project Manager/Business Analyst Intern- Summer 2025
Iron Mountain Phoenix, AZ 85067Posted about 16 hoursAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Internship Program Summary:**
At Iron Mountain, we rely on hiring top early career talent who are diverse, innovative, energetic, and inspiring. We offer a 12 week internship program tailored to you to ensure you are set up for success as you begin the early part of your career. Our internship program is designed to empower you to reach your full potential through meaningful and impactful work. We continuously recognize and value the need for early career talent and are committed to ensuring we equip our interns with an exciting, unique, and invaluable experience while they are with us.
During the internship, you will be able to complete critical real world work along with multiple internal Iron Mountain teams while contributing to our digital growth aspirations. You will also experience:
+ Structure Development over a 12 week program including (starting on 05/21/2025- 08/13/2025):
+ Professional Skills
+ Business Acumen
+ Executive Speaker Series
+ Consistent Feedback and Evaluation
+ Networking with other interns and adept professionals
+ Diverse, inclusive, and innovative environment & culture
+ Stability and growth
The PM/BA Intern role at Iron Mountain has critical influence on our bottom line as an organization. In this role, you will assume many different responsibilities as you shape our business plans, the informed decisions we make, and the strategies we implement. The ideal candidate is passionate, innovative, punctual, and able to traverse multiple operations of business through intellectual curiosity and self-initiative. You will make an immediate impact on our organization as you rapidly contribute to our growth journey while we bridge the gap between education and essential professional work.
As an Intern at Iron Mountain you will:
+ Gather, Analyze, and Report data findings
+ Build Data Driven Dashboards
+ Present data for key meetings with business partners and help influence change
+ Construct business cases
+ Perform financial analysis, ROI, and business benefits
+ Create documentation and standard procedures for key task
+ Ensure Timelines are met
**Education Qualifications:**
+ Currently pursuing a Bachelor’s degree with an expectation that degree will be obtained between December 2025- July 2026
+ Must be returning to the course of study following completion of the internship
+ Pursuing a degree in Informatics, Business Information Systems, or related field of study
**Requirements:**
+ Participation in the internship program requires that you are located in the continental United States for the duration of the program
+ Must be authorized to work in the US without restriction (this role is not eligible for visa sponsorship now or in the future)
+ This is a 40 hour per week assignment, lasting 12 weeks with the expected start date being May 21, 2025 and ending on August 13th, 2025
**Technical Skill Qualifications (Preferred)**
+ Proficiency in Excel/Google sheets
+ Ability to organize and structure data
+ Strong analytical and problem solving skills
**Professional Skill Qualifications (Preferred)**
+ Excellent communication and teamwork skills
+ Great attention to detail
+ Demonstrated leadership experience
+ Ability to demonstrate strong communication skills, initiative, and intellectual curiosity
+ Ability to work independently and as a collaborative team member
Category: Other Designations
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0081182
Employment TypeFull Time
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ERP DT Business Analyst – Plan to Deliver
RTX Corporation Tucson, AZ 85702Posted 1 dayDate Posted:
2025-01-16
Country:
United States of America
Location:
AZ862: 3360 Hemisphere Loop Bldg M10 3360 East Hemisphere Loop Building M10, Tucson, AZ, 85706 USA
Position Role Type:
Onsite
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
We are seeking a skilled and experienced SAP S/4HANA business analyst to support the Plan-to-Deliver value stream. As an SAP ERP technical subject matter expert, you will play a pivotal role in our operations plan to deliver SAP S/4HANA transformation by applying your expertise in plan to deliver processes, system design, and configuration. Alignment and effective communication with the Raytheon P2D Functional leads will be essential in streamlining our plan to deliver operations and enabling data-driven decision-making. This is a key technical position that requires strong technical proficiency, keen understanding of business process and requirements, and the ability to collaborate and effectively communicate across business units and functions.
What You Will Do:
+ Support the Digital Technology activities for the Plan to Deliver workstream of the RTX ERP Transformation program.
+ Collaborate with business and digital team members and cross-functional teams to understand business requirements and provide guidance on utilizing the ERP system effectively.
+ Collaborate with cross-functional teams to design and implement solutions leveraging S/4HANA, enhancing our workstream processes in alignment with the desired RTX operating model and industry best practices.
+ Support creation of new and innovative solutions to support digital and business strategies and common design aspirations.
+ Support the evaluation of options for bolt-on applications and make recommendations based on functional requirements, desired RTX operating model, and industry best practices.
+ Oversee development, delivery, and sustainment of bolt-on integrations between various Raytheon Systems including MES, PLM, Quality systems, and Inspection tools, into SAP S/4
+ Assist data team and process teams in data mapping activities and testing.
+ Document common solutions, including configuration documents, process flows and data policies.
+ Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope of the workstream as part of the program.
+ The ERP DT Business Analyst – Plan to Deliver (P2D) is responsible for successful delivery within each phase of the program:
+ Blueprint – detailed design for P2D processes, utilizing best practices and maximizing process harmonization opportunities; evaluation of gaps and making scope decisions.
+ Build – collaborate with an integrated team of external resources and internal Raytheon team members in the configuration and development of P2D system capabilities.
+ Testing – support the creation and execution of test scenarios and scripts; work alongside business leaders and testers to ensure proper functionality and defect resolution.
+ Cutover & Hypercare – support successful migration from legacy systems to new environments. Support go-live and the continuation of Raytheon’s production and operational performance.
+ Travel – as required.
Qualifications You Must Have:
+ Typically a University Degree or equivalent experience and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years experience.
+ 10 years experience with SAP solutions.
+ Current U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
+ Experience with product operation processes including but not limited to: Planning Master Data, Sales Inventory & Ops Planning (SIOP), Production Scheduling, Materials Planning, Production Control, Logistics, Manufacturing Execution, MRO Execution, Quality Systems, Production Master Data, EH&S Programs, Global Trade.
+ Experience in Grouping and Pegging Distribution (GPD) and understanding the inventory allocation and distribution process.
+ Experience supporting manufacturing execution systems, processes and tools, including shop floor control systems, SCADA systems, logistics/warehouse management systems, and quality systems.
+ Experience configuring and implementing Enterprise Resource Planning (ERP) / Material Resource Planning (MRP) systems, including but not limited to SAP S/4HANA, Kinaxis, MES (ex. Solumina or legacy system)
+ Experience with agile frameworks/iterative approaches to software development and implementation projects
+ Experience identifying system issues, troubleshoot problems, and propose effective solutions. Strong attention to detail and commitment to quality.
+ Experience with financial regulations, controls, and security measures.
+ Experience implementing and maintaining compliance standards within an ERP system.
What We Offer:
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Learn More & Apply Now!
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Employment TypeFull Time
-
ERP DT Business Analyst – Source to Pay
RTX Corporation Tucson, AZ 85702Posted 1 dayDate Posted:
2025-01-16
Country:
United States of America
Location:
AZ862: 3360 Hemisphere Loop Bldg M10 3360 East Hemisphere Loop Building M10, Tucson, AZ, 85706 USA
Position Role Type:
Onsite
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
We are seeking a skilled and experienced SAP S/4HANA business analyst to support the Source-to-Pay value stream. As an SAP ERP technical subject matter expert, you will play a pivotal role in our SAP S/4HANA transformation by applying your expertise in supply chain management processes involving sourcing, supplier management, compliance, procurement, and accounts payable. Alignment and effective communication with the Raytheon STP Functional leads will be essential in streamlining our source-to-pay processes and enabling data-driven decision-making. This is a key technical position that requires strong technical proficiency, keen understanding of business process and requirements, and the ability to collaborate and effectively communicate across business units and functions.
What You Will Do:
+ Support the Digital Technology activities for the Source-to-Pay workstream of the RTX ERP Transformation program.
+ Collaborate with business and digital team members and cross-functional teams to understand business requirements and provide guidance on utilizing the ERP system effectively.
+ Collaborate with cross-functional teams to design and implement solutions leveraging S/4HANA, enhancing our Source-to-Pay processes in alignment with the desired RTX operating model and industry best practices.
+ Support creation of new and innovative solutions to support digital and business strategies and common design aspirations.
+ Support the evaluation of options for bolt-on applications and make recommendations based on functional requirements, desired RTX operating model, and industry best practices.
+ Assist data team and process teams in data mapping activities and testing.
+ Document common solutions, including configuration documents, process flows and data policies.
+ Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope of the workstream as part of program.
+ The ERP Business Analyst – Source to Pay (S2P) is responsible for successful delivery within each phase of the program:
+ Blueprint – detailed design for processes, utilizing best practices and maximizing process harmonization opportunities; evaluation of gaps and making scope decisions.
+ Build – collaborate with an integrated team of external resources and internal RTX team members in the configuration and development of system capabilities.
+ Testing – support the creation and execution of test scenarios and scripts; work alongside business leaders and testers to ensure proper functionality and defect resolution.
+ Cutover & Hypercare – support successful migration from legacy systems to new environments. Support go-live and the continuation of Raytheon’s financial, accounting, and operational performance.
+ Travel – as required.
Qualifications You Must Have:
+ Typically a University Degree or equivalent experience and minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years experience.
+ 10 years experience with SAP solutions.
+ Current U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
+ Experience with source to pay processes including but not limited to: Procurement (product, non-product), Accounts payable, vendor master data, sourcing and supplier contract management, supplier collaboration, procurement and supply chain regulatory compliance.
+ Experience with SAP S/4HANA including system configuration, data management, and reporting capabilities.
+ Experience managing & delivering across numerous bodies of work helping to translate business needs into system requirements and process improvements.
+ Experience with agile frameworks/iterative approaches to software development and implementation projects
+ Experience identifying system issues, troubleshoot problems, and propose effective solutions. Strong attention to detail and commitment to quality.
+ Experience with financial regulations, controls, and security measures. Experience implementing and maintaining compliance standards within an ERP system.
What We Offer:
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Learn More & Apply Now!
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.
The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Employment TypeFull Time
-
Information Management Analyst Lead
USAA Phoenix, AZ 85067Posted 3 days**Why USAA?**
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position.
Responsible for driving overall program efficiency and effectiveness outcomes in the functions they are leading. Responsible for implementation of various techniques and tools, to support data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or more information management functions:
+ Metadata management to ensure information is understood.
+ Data Quality to ensure data is measured and trusted.
+ Retention Management to ensure data is retained and purged appropriately.
+ Data Security to ensure data is accurately secured and handled based on sensitivity and regulatory requirements. Partnering with EDAO and other individuals in the IMA community to share best practices and drive stronger companywide outcomes.
This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.
**What you'll do:**
+ Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy.
+ Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes.
+ Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program.
+ Influence or assist with prioritization of work based on criticality and risk.
+ Influence others across business areas and levels to implement and improve information solutions.
+ Responsible for the maintenance and validity of Information Asset Inventories.
+ Champion and support delivery of information in accordance with Information Governance standards and data management practices.
+ Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.
+ Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
+ Lead the identification of and resolution of complex data quality concerns or issues.
+ Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
+ Development of process improvements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.
+ Define and coordinate high risk data quality corrective action plans.
+ Lead all aspects of compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
+ Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
+ Influence others to implement and improve data quality practices.
+ Develop Master and Reference Data processes to align with Enterprise Policies and Standards.
+ Ensure quality and maintenance of master and reference data.
+ Coordinate compliance assessment process by identifying and escalating items that may be a risk to the corporation.
+ Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.
+ Lead Privacy initiatives through classification and analysis of sensitive data.
+ Ensure compliance and remediation of sensitive data to ensure accurate mitigation of inherent risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
**What you have:**
+ Bachelor's Degree in Business or Science discipline; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
+ 8 years of experience in in an information management practice, business application function, or data delivery; OR If advanced degree in a Business or Science discipline, 6 years of experience in data and analytics, technical, or business relevant function.
+ Demonstrated expertise to develop and implement of Strategies or Processes related to Information Management in complex situations.
+ Proven experience leading projects or programs in which you applied data management practices and tools to address data management risks and concerns during data lifecycle.
+ Advanced SQL knowledge including SQL-based languages.
+ Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.
+ Experience in synthesizing key information/data and research to recommend information management initiatives that meet business goals.
+ Experience leading project teams or support teams to define, redefine, or continue management of data.
+ Experience working in Agile Methodology.
+ Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.
+ Indirect leadership of others to deliver results.
+ Demonstrated information management expertise including experience coaching and mentoring others on information management practices.
**What sets you apart:**
+ Industry experience within Property & Casualty insurance.
+ User Acceptance Testing (UAT) experience.
+ Guidewire data experience.
+ Experience with the following: Jira, Snowflake, SQL, Python and Excel.
**Compensation range:** The salary range for this position is: $164,780 - $296,610 **.**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
Employment TypeFull Time
-
IT Business Analyst - Remote
DriveTime Tempe, AZ 85282Posted 3 days**What’s Under the Hood**
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
**That’s Nice, But What’s the Job?**
The role of IT Business Analyst takes on a different meaning in every company. Here at DriveTime, the emphasis is on enabling "Business" value through IT solutions. On a daily basis, you are responsible for eliciting requirements on updates and enhancements to DriveTime applications, but this role is so much more than requirements writing. From API integrations and database structures to page layouts and built-from-scratch applications, you are an expert at digging in and understanding how systems work together. In business meetings you are the technical voice who can speak to the systems impact. In discussions with developers, you are the voice of the business advocating for your customer. You really get the big picture and business goal, and are adept at translating that into the details needed for your team to make the goal a reality. You play an integral, collaborative role in feature development, from business ask through user acceptance testing and deployment.
**Our IT Business Analyst responsibilities are to:**
· Work with Product Owners and end users to develop thorough requirements
· Create concise and relevant project artifacts and build reports that tell a story
· Work as a member of cross-functional teams to help design solutions
· Develop user stories centered on the business value
· Work with a team of developers to ensure requirements are met and provide insight during development
· Assist Solutions Owner and Quality Analyst in creating test strategy/scenarios based on feature/project scope
· Understand how individual test cases (within the test pyramid) provide coverage of the scenarios
· Identify regression suites/testing that is needed for a feature/project
· Assist Team with manual testing as needed, perform exploratory testing
· Assist Solutions Owner in entering, triaging and managing bugs
· Communicate with all levels of the organization (end users - sr. executive level)
· Function as a subject matter, process, and operational expert for supported Product Line
· Assist in troubleshooting systems issues
**So What Kind of Folks Are We Looking for?**
· **Organization and time management skills in spades. ** You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.
· **Expert in relationships!** You’ve probably taken multiple personality assessments, know what Emotional Intelligence is, and pride yourself on your ability to build relationships based on mutual trust and respect.
· **Excellent verbal and written communication skills - ** the ability to talk and write with confidence, charisma and competence for a wide variety of audiences.
· **Detail-oriented. ** Okay we know it’s on about every job description - but we really mean it!
**The Specifics.**
· You’ve got a minimum of 1-3 years’ Business/Solutions Analysis experience, preferably working in an Agile environment.
· Whether it be homegrown IT systems or out-of-the-box software implementations, you’ve worked on systems that are used company-wide by lots of users.
· Collaboration, collaboration and one more time, collaboration. You are an experienced liaison who can bring all stakeholders together and, more importantly, get them to agree.
· Creating workflows, brainstorming use cases and coming up with clear, concise user stories are finely honed skills for you.
· It’s in the job title. You’ve got solid analytical skills. Be it tables of data or end-user flows, you know how to analyze and organize.
· Once you’ve analyzed and organized, you can create a compelling story with your excellent written and verbal skills.
· Understand how to build a test strategy including positive/negative testing, boundary testing, etc.
· Working knowledge of the Test Pyramid and how it impacts test strategy and test case design
· You are a highly motivated self-starter who doesn’t need to be micromanaged. You think with a business owner mindset and are consistently anticipating business needs.
**Nice to Haves.**
While the Microsoft Office Suite is a given (Word, Excel, Visio, PowerPoint, Project), experience working in or using any of the following applications is a plus
· Microsoft SQL
· Tableau
· Application Insights
· Miro
· Target Process, Jira or other SDLC board management tools
· Azure DevOps
· Adobe Creative Suite (Photoshop, Illustrator, XD)
· Balsamiq or any other wireframe tool
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
\#Dice
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well… money matters!
+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
+ **Give Us a Reason (or not), and We’ll Celebrate.** Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
+ **Smart-Casual Dress.** Come dressed in jeans (you’ll fit right in with the rest of us).
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Employment TypeFull Time
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Business Analyst - Strategic Initiatives (Military Move/Transportation)
HomeSafe Alliance Phoenix, AZ 85067Posted 4 days**Title:**
Business Analyst - Strategic Initiatives (Military Move/Transportation)
**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.
When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.
Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.
As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.
The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
POSITION DESCRIPTION:
+ Gather and analyze data in HomeSafe Connect and other HomeSafe systems.
+ Responsible for developing the following reports: monthly Key Performance Indicator (KPI) reports, Contract Data Requirements List (CDRL), and monthly KPI rebuttals.
+ Analyze process issues and bottlenecks to make improvements.
+ Develop and maintain reporting tools.
+ Perform data discovery, analysis, and modeling.
+ Collaborate with leadership team and other departments on data collection, analysis, and other activities.
+ Review, coordinate, and update the following reports: weekly President’s Meeting, weekly Operations Meeting, monthly Program Status Review (PSR).
+ Perform other duties as assigned
QUALIFICATIONS AND SKILLS REQUIREMENTS:
+ Must be a U.S. citizen due to contractual requirements
+ Undergraduate degree or equivalent from a technical school; or equivalent experience in lieu of degree
+ Minimum 5 years’ experience collecting, organizing and analyzing data with proven ability to create and present reports preferably in household goods or transportation industry. .
+ Ability to read, interpret documents and execute actions intended to service household goods shipments moving door-to-door globally
+ Ability to communicate with suppliers at the transactional level and provide clear and concise instructions for service performance
+ Experience in the household goods or similar commodity forwarding industry
+ Excellent knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.
+ Experience working with KPI dashboards and reporting tools, with a focus on tracking and resolving at-risk metrics.
**PREFERRED**
+ Experience in Logistics and Transportation Industry and/or HHG Industry.
**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**
**Inclusion and Diversity at HomeSafe Alliance:**
At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
**HomeSafe — Delivering Solutions, Changing the World.**
HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
**A** **t HomeSafe,** **We Deliver.**
**Fraud Alert**
Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.
HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.
Benefits:
+ Medical, Dental and Vision Insurance.
+ Paid time off (PTO) Three weeks of PTO for newly hired employees
+ 401(k)
+ Health and Wellness Programs
+ Disability, Life and AD&D insurance
+ Employee Support program
+ Family Support: Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ Travel Accident & Medical
+ TRICARE Supplement Plan
+ Voluntary Benefit Plans
+ And more!
Employment TypeFull Time
-
Configuration Management Analyst
GovCIO Phoenix, AZ 85067Posted 4 days**Overview**
GovCIO is currently hiring for a Configuration Management Analyst to support our newly awarded customer contract. . This position will be located in Charleston, WV and will be a fully remote position within the United States.
**Responsibilities**
Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed and externally purchased commercial-off-the-shelf (COTS) software and hardware products. Performs configuration management and release engineering tasks to ensure new software product operating parameters are documented, comply with standard hardware configurations, and are logistically sustainable. Designs, develops, automates, and maintains productivity tools using programming, database or scripting languages to improve software modeling and development. Designs and implements build procedures that are used to support software product development and use. May train software developers in the use of configuration management tools and the implementation of software quality standards. May be involved in product release management.
+ Designs and establishes documentation and release management protocols.
+ Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.
+ Authorizes the release of drawings, and software configuration changes specified by management and other functional groups.
+ Estimates production costs, cost saving methods, and the effects of product design changes on expenditures for management and client review, action, and control.
+ Records information to ensure currency of engineering drawings and documentation of production problems.
+ May authorize the release of product into production or development.
**Qualifications**
Bachelor's with 8+ years (or commensurate experience)
Required Skills and Experience
+ Clearance Required: Must have an active HUD Public Trust
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $115,000.00 - USD $115,000.00 /Yr.
Submit a referral to this job (https://careers-govcio.icims.com/jobs/5368/configuration-management-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)
**Location** _US-Remote_
**ID** _2025-5368_
**Category** _Information Technology_
**Position Type** _Full-Time_
Employment TypeFull Time
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Business Analyst
ASM Research, An Accenture Federal Services Company Phoenix, AZ 85067Posted 4 daysProvides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
+ Take on incoming user tickets from the field.
+ Analyzes and assesses the impact and risk of complex risk changes on production systems.
+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
+ Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
+ Deploys complex system build outs and leads backup strategies.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
+ Monitors vendors' release notes and plans necessary upgrades and patches as required.
+ Creates and reviews technical system recovery plans.
+ Coaches less experienced staff in the supported products and best practice for production support.
+ Performs major upgrades of systems and associated products/software solutions.
+ Acts as a technical lead for one or more client services.
**Minimum Qualifications**
+ Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
+ 5-8 years of experience in information technology, systems administration or other IT related field.
**Other Job Specific Skills**
+ Time Management
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Growth mindset - willing to spend the time to learn new systems and become a system SME.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$26.30 - $44.33
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Employment TypeFull Time
-
Business Analyst - HPOS
American Express Global Business Travel Phoenix, AZ 85067Posted 4 daysAmex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
The Hotel Offline Points of Sale Operations Analyst will handle offline Hotel Point of Sale tools troubleshooting issues with internal & external partners. The Analyst will have a unique opportunity to assist the Manager in the creation of team processes, documentation & automation efficiencies. The Analyst must be an effective communicator who can prioritize issues, can hold technical conversations while being able to simplify the issue to the customer.
**What You’ll Be Doing:**
+ Receive Offline Hotel Points of Sale related technical and functional issues, research to fully diagnose the issue and respond within SLA.
+ Perform trending analysis on issues (reported or identified during analysis) and determine whether issues could be resolved by Point-of-Sale Tool code or process changes. Outline change recommendations and provide to Hotel Point of Sale Product team or other partners for action.
+ Participate in a bug triage process, working with the Manager to assign the right priority on issues, based on commercial and customer impact.
+ Assist in the creation of knowledge base articles for internal and external support teams to instil a self-serve culture reducing escalations where possible.
+ Routinely update customers in line with agreed Service Levels on open issues.
+ Working closely with the HPOS Product Managers to provide Product feedback and enhancement suggestions.
+ Support Hotel Point of Sale tool configuration processes defined by management.
+ Be a true subject matter expert with strong functional & technical knowledge throughout the product’s lifecycle.
+ Support management in defining processes for HPOS Operations to ensure stable growth and smooth transition of L2 support from the HPOS Product team to the HPOS Support team.
**What We’re Looking For:**
+ 2+ year experience in Product Support, preferably in travel with extensive experience of troubleshooting software issues.
+ 2+ years of strong knowledge of Travel Distribution, systems & processes.
+ 5+ years’ experience with GDS PNRs and web services, specifically, Amadeus, Sabre, Apollo, and Galileo. Must be proficient in one of these at minimum.
+ Solid understanding of PNR touchpoints and understanding of content, integration with TMC processes and platforms.
+ Extensive experience creating effective technical and functional documentation for all audiences.
+ Experience collaborating across multiple functions and working with operations, SMEs, technical resources, and support teams.
+ Excellent communication skills, ability to be a team player that is willing to share knowledge.
+ Excellent organizational skills, ability to find relevant documentation as needed.
+ Ability to challenge the status quo, remove organizational barriers, influence without authority.
+ High motivation and enthusiasm to learn and deliver results.
+ Ability to thrive in a fast-paced, dynamic work environment.
+ Self-starter who can work independently in a global team.
+ Growth mind-set.
+ Demonstrated experience of working in an analytical role; corporate travel agency background preferred.
+ Non-GDS API experienced and knowledge a plus.
+ Good analytical skills.
+ Able to work effectively in a complex, diverse, global and changing environment.
+ Can navigate the organization, collaborate effectively with multiple stakeholders.
**Location**
United States
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\_2023BenefitsAtAGlance\_Without\_Rates\_Final.pdf)
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ **Wellbeing resources** to support mental and emotional health for you and your immediate family.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
Employment TypeFull Time
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