Quality Control Systems Managers

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

+ Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

+ Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

+ Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

**_________________________________________________________**

**About the Role:**

The Business Analyst for Sales Operations and Sales Enablement is a pivotal role within Windstream, dedicated to advancing the success of our sales organization. This position involves the creation, documentation, management, implementation, and support of sales systems and enhancements. By optimizing process flows and providing insightful analytics, the Business Analyst will empower our sales teams to achieve their goals efficiently and effectively.

**What You'll Do:**

Contract Renewal Management: You will manage and respond to requests from internal Sales teams, focusing on contract renewal agreements for existing Windstream customers. This includes evaluating customer attributes and current conditions to establish appropriate terms for renewal within existing guidelines. You'll be responsible for creating renewal contracts using established templates and tools.

**Cross-Functional Support:** Engage in cross-training with team members to provide support across various functions. This may include:

Handling and processing renewal agreements post-customer signature.

Generating reports related to program and renewal performance.

Supporting activities for account governance and compliance.

Testing new program enhancements and data rollouts.

Participating in special projects designed to bolster sales and revenue enablement.

Sales System Enhancement: Document and implement enhancements to sales systems, ensuring the systems meet evolving business needs and improve overall sales operations.

Data Analysis and Reporting: Utilize analytics to provide actionable insights into sales processes and performance, driving informed decision-making and strategic planning.

Process Optimization: Analyze and refine process flows to enhance operational efficiency and support seamless sales operations.

**Qualifications:**

Educational Background: A college degree is required, with 3-5 years of professional experience in a relevant field.

Technical Skills: Preferably, you will have knowledge of and experience with Windstream’s systems, allowing you to effectively navigate and leverage these tools in your role.

Analytical Skills: Strong analytical capabilities to assess data and trends, contributing to effective decision-making and strategy formulation.

Communication Skills: Excellent communication skills to articulate processes, strategies, and insights clearly and effectively across teams.

Collaboration: Ability to work collaboratively with cross-functional teams, fostering a cooperative environment to achieve common goals.

**_________________________________________________________**

**Our Benefits:**

+ Medical, Dental, Vision Insurance Plans

+ 401K Plan

+ Health & Flexible Savings Account

+ Life and AD&D, Spousal Life, Child Life Insurance Plans

+ Educational Assistance Plan

+ Identity Theft, Legal, Auto & Home and Pet Insurance

+ https://windstreambenefits.com

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

**Notice to Non-U.S. Citizens:** Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. _If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@windstream.com as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements._

**Job Details**

**Job Family** **IT**

**Job Function** **Business Analysis**

**Pay Type** **Salary**

Description

As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing customers with the opportunity to find and discover virtually anything they want to buy and providing millions of sellers with a platform for growing successful businesses. We are looking for an exceptional business analyst to help us develop new ways to build trust and loyalty with sellers, a crucial component of our flywheel

Sellers’ trust in Amazon is our top priority and in this role, you will be tasked with building that trust over time by diving deep into how we measure our progress and helping to identify and prioritize key areas of focus. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

The successful candidate will be a self-starter, comfortable with ambiguity and be able to create and maintain efficient & automated processes. They know and love working with business intelligence tools, can model multidimensional datasets, and can partner effectively with business leaders to answer key business questions. They are analytical and creative, and don’t quit. This is a role with high visibility to senior leadership and with high opportunity for impact for those willing to roll up their sleeves and dive deep to achieve results.

Key job responsibilities

- Work with team leadership to understand the customer needs and concerns as well as define solutions.

- Translate basic business problem statements into analysis requirements. Work with internal customers to define best output based on expressed stakeholder needs.

- Use analytical and statistical rigor to solve complex problems and drive business decisions.

- Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.

- Write queries and output efficiently, and have in-depth knowledge of the data available in area of expertise. Pull the data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis-ready.

- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.

- Monitor and troubleshoot operational or data issues in the data pipelines

- Review and audit existing ETL jobs and SQL queries.

- Good communication and writing. Effectively communicates with both business and technical teams.

A day in the life

- Partner with Business Stakeholders to automate metrics and dive data to drive decisions that will support Sellers on the Amazon Platform

- Surface opportunities to drive process improvement, looking beyond the surface to understand what the data means for the team

- Participate in reviews with Global leadership spanning our six operations sites, from Arizona to Singapore.

About the team

Account Health Support exists to educate sellers on how to maintain there Account Health while selling on the Amazon platform. We provide support to these sellers to ensure they understand Amazon's policy and provide a delightful experience for our customers. The team creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide.

Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

- 3+ years of tax, finance or a related analytical field experience

- Experience with SQL

- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

- 3+ years of business or financial analysis experience

- Experience defining requirements and using data and metrics to draw business insights

- Experience making business recommendations and influencing stakeholders

- Experience with Excel

- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience

Preferred Qualifications

- Bachelor's degree or equivalent

- 5+ years of business analyst, data analyst or similar role experience

- Master's degree in computer science, engineering, mathematics or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Description

The Production Planning Team (PPT) needs leaders like you to deliver the future of labor planning for our North America Customer Fulfillment Network (NACF). At Amazon, delivering great experiences for our customers is a top priority. The PPT is reinventing the way Amazon plans labor as our network continues to grow. We’re setting the bar high with new automated solutions including advanced modeling and machine learning to improve accuracy and efficiency of the process. You can be an owner of this innovation and stamp your place in history as a part of the world’s most customer centric company.

This is a high visibility role responsible for pioneering Amazon’s Production Planning Team process with the Planning and Execution (PLEX) organization.

Key job responsibilities

- Work with FC and regional leadership team

- Build the foundation and implement an innovative model for centralized labor planning across NACF.

- Deliver action plans for senior managers and directors, while being a trusted partner to these network leaders.

- Leverage central teams (i.e. S&OP, Central Flow, Process Engineering) to drive process and operations execution improvements.

- Use data and bias for action to work through ambiguity and deliver results.

A day in the life

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The Production Planning Team (PPT) needs leaders like you to deliver the future of labor planning for our North America Customer Fulfillment Network (NACF). At Amazon, delivering great experiences for our customers is a top priority. The PPT is reinventing the way Amazon plans labor as our network continues to grow. We’re setting the bar high with new automated solutions including advanced modeling and machine learning to improve accuracy and efficiency of the process. You can be an owner of this innovation and stamp your place in history as a part of the world’s most customer centric company.

Basic Qualifications

- 1+ years of tax, finance or a related analytical field experience

- 2+ years of complex Excel VBA macros writing experience

- Bachelor's degree or equivalent

- Experience defining requirements and using data and metrics to draw business insights

Preferred Qualifications

- Experience working with Tableau

- Experience using very large datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,200/year in our lowest geographic market up to $107,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

The **Branch Quality Control Analyst** is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking.

The Compliance & Oversight team is comprised of a group of associates that are very hard working and are passionate about protecting the bank while providing support to our branches. At UMB, we want to be everything to our clients and the Compliance and Oversight Specialist team does just that by ensuring UMB’s consumer operations function seamlessly and in a way that protects our client’s financial needs.

**_How you’ll spend your time:_**

+ Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate’s understanding of applicable regulatory requirements.

+ Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review.

+ Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch.

+ Assisting in operations related projects, as needed.

+ Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team.

+ Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments.

+ Evaluate operational documentation for monthly operational reporting of branch performance.

+ Act as a supportive resource regarding Consumer Banking operations matters.

+ Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting.

**_We’re excited to talk with you if:_**

+ 5-7 years of branch / bank operations experience.

+ High school diploma or equivalent.

+ Must live within a major metropolitan area of the UMB footprint.

+ Have the ability to work independently with minimal supervision.

+ Have the ability to build relationships and inspire trust across the organization.

+ Have the ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization.

+ Have the proficient writing ability and strong experience with Microsoft Suite software and related banking applications.

+ Ability to travel up to 75% of a scheduled work week.

**Compensation Range:**

$44,790.00 - $86,510.00

_The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information._

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

**Are you ready to be part of something more?**

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _talentacquisition@umb.com_ _to let us know the nature of your request._

_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy\_Notice\_for\_California\_Candidates\_Original\_file.pdf) _to understand how we collect and use your personal information when you apply for employment with UMB._

**_Who we are_**

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB\_Tuce\_Book\_Original\_file.pdf)

Check out the road to a career at UMB

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Technical Business Analyst (HR Technology, Analytics & Automation) plays a pivotal role in bridging Human Resources needs with technological solutions in the HR Technology, Analytics, and Automation team. This role acts as one of the HR function’s business technology leads, helping to govern the HR technology ecosystem and deliver on strategic HR priorities through roadmap planning and maximizing system capabilities

The analyst will work closely with HR team members and leadership to understand HR processes and problems, then collaborate with technical teams (developers for Power Automate workflows, RPA bots, AI solutions, reporting, HRIS, and ServiceNow) to design appropriate solutions. While not directly developing software, the Technical BA must possess sufficient technical acumen to speak to a variety of modern HR solutions and ensure they are implemented in a way that addresses business requirements. The ultimate objective is to improve HR process efficiency, data utilization, and employee experience by leveraging technology, without losing sight of business goals and impacts on the organization.

**Work Location**

Fully remote position open to candidates based anywhere in the U.S.

**The Main Responsibilities**

+ Requirements Gathering & Analysis: Leading the process of business requirements gathering – i.e. identifying, collecting, and documenting the needs of HR stakeholders for process improvements or new system capabilities. This involves engaging HR leaders and team members to elicit clear requirements and pain points in current processes. The BA ensures that the gathered requirements align with business objectives and are comprehensive and unambiguous.

+ Business Process Review & Problem Identification: Analyzing current HR processes and workflows to spot inefficiencies, gaps, or problems. The BA will identify opportunities where changes or automation can improve operations, and then clearly articulate these business challenges or opportunities for improvement.

+ Liaison Between HR and Technical Teams: Serving as a critical bridge between non-technical HR stakeholders and the technical implementation teams. The analyst will translate HR needs into technical requirements that developers and system engineers can understand. Conversely, they will explain technical possibilities and constraints in plain language to HR leadership.

+ Solution Design and Evaluation: Working closely with solution architects and developers to design viable approaches. The BA contributes to defining how a given problem will be solved – for instance, determining whether a process gap is best addressed by a Power Automate workflow, an RPA bot, a new feature in the HRIS, or perhaps an AI-driven tool – and ensuring the solution design fits the business context.

+ Project Coordination & Implementation Support: Once a solution is approved, the BA remains heavily involved through implementation. They partner with development teams to execute system changes and implementations, ensuring the delivered solution meets the requirements and works for HR users. They will often coordinate user acceptance testing with HR staff – developing test cases based on the requirements, guiding HR through testing, and confirming that any issues are resolved.

**What We Look For in a Candidate**

+ Bachelor’s degree in Business Administration, Information Systems, Human Resources, Computer Science, or a related field. An MBA or Master’s in a relevant discipline is a plus.

+ Proven experience as a Business Analyst, preferably 3+ years, with significant exposure to HR processes or HR technology projects. Experience working on HR system implementations or process automation initiatives is highly desirable.

+ Domain knowledge of HR processes across areas like recruitment, onboarding, performance management, payroll, benefits, etc., is important. The candidate should have a strong understanding of HR workflows and policies to effectively align technology solutions with HR needs.

Technical Skills and Knowledge:

+ Knowledge of HR Technology Systems: Familiarity with SAP Success Factors, Microsoft Power Platform (Microsoft CoPilot (CoPilot Studio), Power Apps, Power Automate, Power BI), Service Now.

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI

$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-AF1

Requisition #: 338467

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

06/28/2025

Position Summary:

Ready to join the future of innovation in IT at NXP?

Are you passionate about sales enablement and optimizing the tools and processes that drive revenue growth?

We are currently looking for an experienced business system analyst with project management skills to join our dynamic hard-working team in Global Sales and Marketing IT. The Sales Enablement Business Analyst/Business Process Expert, alongside the System Architect, serves as a crucial link between Marketing, Sales and IT. We need team members who are eager to transform NXP’s sales enablement ecosystem, leveraging technology and automation to streamline sales processes, enhance productivity, and maximize customer engagement online through AI-Driven Search.

Your team

NXP IT is well recognized as a modern IT organization with a DevOps way of working. We are a diverse and high energy team, fostering a culture of collaboration, innovation and continuous improvement.
Within Global Sales and Marketing IT, we focus on enhancing internal and external applications that support the Sales and Customer journey. We work closely with business teams on strategic process improvements, developing the next generation of sales enablement capabilities to provide a best-in-class digital sales experience.
GSM IT works with vendor partners including software developers and project leads to design and implement easy to use, customer-ready solutions leveraging SaaS, cloud services and custom development where needed.
Job Responsibilities:

Manage IT Sales Enablement projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget delivery
Collaborate and partner with business and IT in defining, preparing and executing projects and change programs
Gather and analyze business requirements
Understand the needs of the business on a strategic and operational level
Develop overall project plans and approach in collaboration with the business team
Develop high-level functional design and create business workflows and user flows as needed
Analyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriate
Mitigate risks and address project obstacles as needed
Drive implementation with the onshore/offshore software development team
Effectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issues
Conduct IT acceptance testing and coordinate testing with users
Coordinate project deployment with the release management team
May be responsible for sourcing, negotiations and managing outside vendors
Qualifications:

Required Experience:

BS or MS degree in Project Management, Computer Science or related technical discipline
5+ years of experience in business analysis and IT project management, with strong emphasis on sales enablement tools and processes.
Excellent communication with good presentation skills and ability to work with a geographically dispersed, multi-cultural team
Experience with one or more of the following functional domains and associated applications: Content Management Systems, Website Search Tools preferably powered by GenAI, Personalization and Recommendation engines.
Strong knowledge of software development fundamentals crossing all phases of the software development lifecycle: requirements, analysis, design, prototyping, development, testing, implementation
Experience using Agile methodologies and familiarity with Agile project management tools (Jira, Confluence)
Ability to solve complex problems through creative solutions and drive successful negotiations with project stakeholders
Familiarity with user experience (UX) design principals, particularly in sales and marketing applications.
Familiar with AI, GenAI, ML.
Join us and be part of NXP’s mission to revolutionize sales enablement through technology-driven solutions!

More information about NXP in the United States...

NXP is an Equal Opportunity/Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.

#LI-97b2

Loan Servicing Business Analyst

Loan Operations

Roseburg,
Oregon

Spokane,
Washington

Tacoma,
Washington

Phoenix,
Arizona

**Description**

**About Us:**

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of ourassociates.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

**About the Role:**

Under general direction, supports Loan Servicing initiatives through data analysis, report development, and cross-functional project coordinator. This role focuses on enhancing operational efficiency and accuracy by managing key reporting tools, analyzing servicing data, and supporting the end-to-end project lifecycle. Works closely with internal stakeholders to support process improvements, ensure data integrity, and deliver insights aligned with business goals and regulatory compliance.

+ Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.

+ Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.

+ Researches and interprets business needs of moderate complexity and translates into application and operational requirements.

+ Assists with business base development and RFP process (as applicable) during the project initiate phase.

+ Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems.

+ Supports the development of training, as well as implementation and post-implementation material.

+ Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.

+ Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

+ Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

+ Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

+ May be asked to coach, mentor, or train others within the team.

+ Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

+ Takes personal initiative and is a positive example for others to emulate.

+ Embraces our vision to become “Business Bank of Choice”

+ May perform other duties as assigned

**About** **You:**

+ Bachelor's Degree in business, project management, business systems or equivalent.Preferred

+ 2-4 yearsof relevant business analyst and/or project management and/or operations experience related to the assigned business unit function.Required

+ Demonstrated data analysis skills including project management and/or operations.

+ Knowledge of banking policies, procedures, practices and documentation.

+ Proficient knowledge of development concepts and practices, potential applications, and customer requirements.

+ Proven usage of project management skills.

+ Excellent written and verbal communication and presentation skills.

+ Ability to work effectively with individuals and groups across the company to manage customer relationships.

+ Business operations knowledge, analytical and problem-solving skills.

**Job Location(s): Ability to work fully onsite at posted location(s).**

Tacoma, WA, Phoenix, AZ, Roseburg, OR, or Spokane, WA

**Our** **Benefits:**

We offer a competitive total rewards package including basewagesand comprehensive benefits. Thepayrange for this role is $23.00 - $30.00,and the pay rate for theselected candidate isdependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The rolemay beeligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefiteligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

**Our Commitment to** **Diversity** **:**

Umpqua Bank isan equal opportunityand affirmative actionemployercommitted to employing, engaging, and developinga diverse workforce.Allqualifiedapplicants will receive considerationfor employmentwithout regard to race, color,national origin,religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.If you require an accommodation to complete the application or interview(s),please let us know by email: .

**To Staffing and Recruiting Agencies:**

Our posted job opportunities are onlyintendedfor individuals seekingemploymentat Umpqua Bank.Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions.Staffing and recruiting agencies are not authorized to submit profiles, applications,or resumestothis site or toany Umpqua Bank employeeand any such submissionswill be consideredunsolicitedunlessrequesteddirectlyby a member of the Talent Acquisition team.

**POSITION SUMMARY:** The Business Analyst is responsible for analyzing the needs of the various functional business areas within Republic Services and recommends system solutions or procedures. As a liaison between the business and IT department, the Business Analyst ensures that the scope of work requested to enhance or modify existing application processes are clearly documented, communicated, and validated. The Business Analyst works closely with the IT technical team and/or outside vendors to design, develop, document and test solutions that meets the business requirements.

**PRINCIPAL RESPONSIBILITIES:**

+ Facilitates system enhancement requests and coordinate the related applicable enhancement release schedule with product owner and related stakeholders. Coordinates the process of obtaining functional requirements from applicable business stakeholders and subject matter experts utilizing elicitation techniques.

+ Performs research and analysis for proposed projects to determine feasibility.

+ Creates detailed documentation of user requirements and partners with the development team to document both functional and non-functional specifications.

+ Supports quality assurance and control efforts using data analysis/profiling as part of pre- and post-implementation reviews. Provides support to functional and user acceptance testing groups throughout development life cycle.

+ Responsible for status reporting, knowledge transfer and implementation plans as appropriate for the software solution being developed.

+ Builds and maintains relationships with software application vendors and implementation partners Performs other job related duties as assigned.

**QUALIFICATIONS:**

+ Experience using Structured Query Language (SQL) for data analysis

+ Business Analysis or Project Management Professional certification

**MINIMUM REQUIREMENTS:**

+ Minimum of 3 years of experience in a business or technical analysis role.

**Rewarding Compensation and Benefits**

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

**ABOUT THE COMPANY**

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

+ **Safe** : We protect the livelihoods of our colleagues and communities.

+ **Committed to Serve** : We go above and beyond to exceed our customers’ expectations.

+ **Environmentally Responsible:** We take action to improve our environment.

+ **Driven** : We deliver results in the right way.

+ **Human-Centered:** We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

**STRATEGY**

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

**Recycling and Waste**

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

**Environmental Solutions**

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

**SUSTAINABILITY INNOVATION**

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

**RECENT RECOGNITION**

+ Barron’s 100 Most Sustainable Companies

+ CDP Discloser

+ Dow Jones Sustainability Indices

+ Ethisphere’s World’s Most Ethical Companies

+ Fortune World’s Most Admired Companies

+ Great Place to Work

+ Sustainability Yearbook S&P Global

**Introduction**

* A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

* You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

* Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

**Your role and responsibilities**

The Business Analyst is responsible for identifying business needs, gathering requirements, and delivering data-driven recommendations and reports to executives and stakeholders. The role involves analyzing business processes, identifying areas for improvement, and facilitating the implementation of technology or process solutions.

* Work with stakeholders to gather, analyze, and document business requirements.

* Translate business needs into functional specifications or user stories.

* Evaluate existing business processes and identify areas for improvement.

* Collaborate with IT and development teams to ensure solutions meet business goals.

* Conduct market, competitor, and data analysis to support strategic decisions.

* Facilitate workshops, meetings, and presentations with stakeholders.

* Create reports, dashboards, and documentation to support findings and recommendations.

* Support testing, implementation, and training for new systems or processes.

**Required technical and professional expertise**

We are seeking an experienced BA to lead project delivery with a large banking client. The ideal candidate will have a 2 to 3 years of proven track record of managing requirements gathering, working on complex IT projects, excellent communication skills, and the ability to work collaboratively with diverse stakeholders.

**Preferred technical and professional experience**

1. Business Analysis

2. Project Management:

3. Stakeholder Engagement:

4. Team Leadership:

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Overview**

**Job** **Title:** Pega Business Analyst

**Location:** Fully Remote (U.S. based candidates)

**Type:** 1099/C2C Independent Contractor

**Pay** **Rate:** $70-85/hr

**Start** **Date:** ASAP

**About Cayuse Commercial**

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

**Job Summary:**

We are seeking an experienced **Business Analyst specializing in Pega** to join our team as an independent contractor. In this role, you will play a key part in gathering and analyzing business requirements, working with technical teams, and ensuring the successful delivery of Pega-based solutions. You’ll bridge the gap between business needs and technology by translating functional requirements into clear documentation and actionable insights.

**Responsibilities**

**Key Responsibilities:**

+ Collaborate with business stakeholders to gather, define, and document detailed requirements for Pega solutions.

+ Create user stories, process flows, use cases, and functional specifications.

+ Work closely with Pega architects and developers to ensure requirements are technically feasible and aligned with business goals.

+ Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.

+ Assist in testing efforts, including defining acceptance criteria and validating developed solutions.

+ Support change management activities, training, and user documentation as needed.

+ Serve as a liaison between business units and technical teams throughout the development lifecycle.

**Qualifications**

**Required Qualifications:**

+ 5+ years of experience as a Business Analyst on Pega implementations.

+ Solid understanding of Pega platform capabilities, applications, and terminology.

+ Experience working in Agile/Scrum environments.

+ Strong analytical, communication, and documentation skills.

+ Ability to manage multiple priorities and stakeholder expectations.

+ Self-starter with excellent time management working in a remote setup.

**Preferred Qualifications:**

+ Pega Business Architect (BA) Certification.

+ Experience in one or more Pega frameworks (e.g., Customer Service, Sales Automation, Smart Dispute).

+ Background in process improvement or business process modeling.

+ Experience working with distributed, cross-functional teams.

**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._

_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._

**Pay Range**

USD $70.00 - USD $85.00 /Hr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2564/pega-business-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743)

**Location** _US-_

**ID** _2025-2564_

**Category** _Information Technology_

**Position Type** _Independent Contractor_

**Remote** _Yes_

**Clearance Required** _None_