Historians

**PI Historian Application Support Specialist III**

**Who is Epsilon:**

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

**Why work for Epsilon:**

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

**Where you’ll work:**

You will be working onsite at WAPA’s Phoenix, AZ location.

**Our Customer’s Mission** :

The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers.

Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

**An average day:**

As PI Historian Application Support Specialist III, you will provide technical and operational support for the OSIsoft PI Historian, ensuring continuous, reliable, and secure real-time data collection, storage, and visualization to support power generation, industrial operations, and utility environments. This role focuses on system monitoring, troubleshooting, user support, and maintaining data integrations across critical operational systems, prioritizing the stability, performance, and usability of the PI Historian environment. In this position you will:

+ Monitor and support the daily operations of the OSIsoft PI Historian, including PI Data Archive, PI Asset Framework (AF), and PI Vision.

+ Troubleshoot and resolve issues related to real-time data collection, system performance, connectivity, and user access.

+ Maintain and support PI Interfaces, Connectors, and Integrators to ensure reliable ingestion of data from SCADA, DCS, and other control systems.

+ Provide Tier 2/3 application support to users, including issue resolution, user training, and coordination with vendors as needed.

+ Assist with updates and maintenance of PI AF models for organizing and contextualizing operational data.

+ Build and maintain real-time dashboards and visualizations using PI Vision and PI ProcessBook.

+ Ensure compliance with cybersecurity best practices and NERC CIP requirements for historian systems.

+ Maintain technical documentation, troubleshooting procedures, and disaster recovery plans for PI Historian operations.

+ Support regular backup, restore, and failover testing of PI Historian components.

+ Collaborate with SCADA engineers, IT administrators, and application development teams to enhance data availability and system integration.

**Basic Qualifications:**

+ As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

+ Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.

+ 3+ years of hands-on experience supporting OSIsoft PI Historian systems.

+ Strong working knowledge of PI Data Archive, PI Asset Framework (AF), PI Interfaces, and PI Vision.

+ Experience integrating PI Historian with SCADA, DCS, and OT systems.

+ Familiarity with NERC CIP standards and cybersecurity practices for operational environments.

+ Strong analytical, troubleshooting, and communication skills.

+ Ability to work independently and as part of a cross-functional team in a fast-paced operational setting..

**Other Requirements:**

+ Must be able to pass federal background investigation and obtain a Public Trust.

+ This position may require the ability to operate a government vehicle. The incumbent must be at least 18 years of age, able to obtain and maintain Defensive Drivers certification and have a valid state driver’s license.

**Physical Demands and Working Conditions:**

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

+ Prolonged periods of computer desk work.

+ Dexterity of hands and fingers to operate a computer keyboard and other computer components.

+ Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

+ The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

+ Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

+ Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

+ Maintain a professional emotional response when working with others.

+ Ability to lift up to 25 lbs.

+ Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).

**Connect directly with your dedicated recruiter, Jeannine, on Epsilon’s careers page.**

**www.epsilon-inc.com/careers**

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

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One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

**About the Role:**

We are seeking a results-driven Collections Strategy Manager to lead and optimize our accounts receivable and collections processes. This role will focus on reducing Days Sales Outstanding (DSO), minimizing outstanding balances, and balancing customer experience with business objectives. The ideal candidate is a servant leader who fosters team growth, drives process improvements, and collaborates cross-functionally to enhance financial performance.

**What You Will Do:**

+ Collections Strategy: Manage assigned portfolio and enforce policies and procedures for effective collections, reducing DSO, and minimizing outstanding balances.

+ Customer Relations: Manage escalated inquiries and billing disputes while maintaining strong customer relationships and ensuring a positive experience. Create a balance between the customers’ experience and business objectives.

+ Portfolio Analysis: Continuously analyze portfolio performance at a granular level, identifying trends, conducting root-cause analysis, and driving strategic improvements.

+ Innovative Problem-Solving: Thinking out of the box to recommend and implement solutions for collections challenges.

+ Reporting & Analysis: Prepare and present AR aging reports, collection metrics, and financial insights to senior leadership for informed decision-making. Manage month-end close reporting.

+ Cross-Functional Collaboration: Partner with Sales, Sales Operations, Tax, and Revenue Accounting to address issues impacting accounts receivable and streamline processes.

+ **Promise-to-Pay Fulfillment: Drive adherence to PTP commitments to improve collection efficiency.**

+ **Delinquency & Bad Debt Management: Implement strategies to reduce delinquency and bad debt. Own the bad debt and suspension process.**

+ **Policy & Process Development: Develop, document, and continuously improve policies and procedures for credit and collections, ensuring efficiency, compliance, and scalability.**

+ **Automation & Process Optimization: Drive automation initiatives in cash applications and collections processes to improve accuracy and efficiency.**

**What You Will Bring:**

+ 5+ years of proven experience in collections strategy, accounts receivable, or credit & collections management.

+ Strong analytical skills with the ability to interpret financial data and identify trends.

+ Excellent problem-solving and critical-thinking abilities.

+ Experience managing customer relationships and navigating complex billing disputes.

+ Ability to collaborate effectively across departments and influence key stakeholders.

+ Experience with AR automation tools, ERP systems, and financial reporting is a plus.

+ Strong leadership skills with a servant leader mindset, prioritizing team and business success.

+ This role is ideal for a strategic, data-driven leader who thrives in a fast-paced, collaborative environment and is passionate about optimizing financial processes while maintaining strong customer relationships.

**Come As You Are**

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $99,900 - $117,360 and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE (https://confluentbenefits.com/) .

Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

\#LI-Remote