Historians

IN THIS POSITION YOU WILL:
• Provide high-quality customer service and reader’s advisory for children, caregivers, and educators, with special attention to the needs and interests of tweens (ages 9–12). Connect patrons with appropriate materials, resources, and technologies to support literacy and learning.

• Assist in designing, implementing, and evaluating engaging programs, activities, and events tailored to the tween age group, while also supporting broader children’s and family programs. Foster a welcoming environment that inspires curiosity, exploration, and participation.

• Assists in promoting library programs through engaging and timely social media content, in alignment with the Town’s communication policies. Assists in creating visually appealing displays that showcase library collections, programs, and seasonal themes.

• Provide support at public service desks, handle questions, concerns, and challenges with empathy and professionalism. Resolve escalated service issues or refer to higher-level staff as appropriate.

• Assist with planning, organizing, and executing special projects and strategic initiatives that enhance library service delivery. Participate in cross-departmental activities and foster collaborative team relationships.

REQUIREMENTS:
• Bachelor’s degree from an accredited college or university with a minimum of three (3) years of experience in a public library. An equivalent combination of education and experience may be considered that provides the required knowledge, skills and abilities for the job.

• Must be able to pass a background check.

• Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.

IN THIS POSITION YOU WILL:
• Guide library users in locating physical and digital materials across the library collection. Provide basic reference assistance, reader’s advisory, and technology support for devices, eBooks, online databases, and public computer stations.

• Delivery friendly, proactive service to diverse internal and external patrons. Respond to and resolve service-related issues, interpret library policies with professionalism and elevate complex matters to supervisory staff when appropriate.

• Staff the service desk to perform check-in/check-out, register new library users, process fines and fees, place holds, and maintain accurate patron records using the integrated library system (ILS). Take payments for balances due on patron accounts and for bookstore sales.

• Maintain the organization and visual appeal of library collections. Shelve materials accurately, conduct shelf-reading, and assist in special collections projects or displays as needed.

• Promote a safe and respectful library environment by recognizing and addressing inappropriate behavior in accordance with library policies, and by promptly reporting incidents when needed.

**PI Historian Application Support Specialist III**

**Who is Epsilon:**

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

**Why work for Epsilon:**

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

**Where you’ll work:**

You will be working onsite at WAPA’s Phoenix, AZ location.

**Our Customer’s Mission** :

The Western Area Power Administration (WAPA) is a federal agency under the United States Department of Energy (DOE) that manages and operates high-voltage electric transmission systems across 15 western states. WAPA's mission is to market and deliver reliable, cost-based, renewable power and transmission services to its customers, while also promoting energy efficiency and environmental sustainability. WAPA also manages and markets power from 56 federal hydroelectric power plants, which generate clean and renewable energy for 40 million customers.

Epsilon provides comprehensive and high-quality IT support to WAPA in the areas of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management.

**An average day:**

As PI Historian Application Support Specialist III, you will provide technical and operational support for the OSIsoft PI Historian, ensuring continuous, reliable, and secure real-time data collection, storage, and visualization to support power generation, industrial operations, and utility environments. This role focuses on system monitoring, troubleshooting, user support, and maintaining data integrations across critical operational systems, prioritizing the stability, performance, and usability of the PI Historian environment. In this position you will:

+ Monitor and support the daily operations of the OSIsoft PI Historian, including PI Data Archive, PI Asset Framework (AF), and PI Vision.

+ Troubleshoot and resolve issues related to real-time data collection, system performance, connectivity, and user access.

+ Maintain and support PI Interfaces, Connectors, and Integrators to ensure reliable ingestion of data from SCADA, DCS, and other control systems.

+ Provide Tier 2/3 application support to users, including issue resolution, user training, and coordination with vendors as needed.

+ Assist with updates and maintenance of PI AF models for organizing and contextualizing operational data.

+ Build and maintain real-time dashboards and visualizations using PI Vision and PI ProcessBook.

+ Ensure compliance with cybersecurity best practices and NERC CIP requirements for historian systems.

+ Maintain technical documentation, troubleshooting procedures, and disaster recovery plans for PI Historian operations.

+ Support regular backup, restore, and failover testing of PI Historian components.

+ Collaborate with SCADA engineers, IT administrators, and application development teams to enhance data availability and system integration.

**Basic Qualifications:**

+ As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

+ Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience.

+ 3+ years of hands-on experience supporting OSIsoft PI Historian systems.

+ Strong working knowledge of PI Data Archive, PI Asset Framework (AF), PI Interfaces, and PI Vision.

+ Experience integrating PI Historian with SCADA, DCS, and OT systems.

+ Familiarity with NERC CIP standards and cybersecurity practices for operational environments.

+ Strong analytical, troubleshooting, and communication skills.

+ Ability to work independently and as part of a cross-functional team in a fast-paced operational setting..

**Other Requirements:**

+ Must be able to pass federal background investigation and obtain a Public Trust. ( _This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)_

+ This position may require the ability to operate a government vehicle. The incumbent must be at least 18 years of age, able to obtain and maintain Defensive Drivers certification and have a valid state driver’s license.

**Physical Demands and Working Conditions:**

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

+ Prolonged periods of computer desk work.

+ Dexterity of hands and fingers to operate a computer keyboard and other computer components.

+ Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

+ The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

+ Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

+ Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

+ Maintain a professional emotional response when working with others.

+ Ability to lift up to 25 lbs.

+ Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).

**Connect directly with your dedicated recruiter, Jeannine, on Epsilon’s careers page.**

**www.epsilon-inc.com/careers**

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .