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STEM

Quality Control Analysts

Conduct tests to determine quality of raw materials, bulk intermediate and finished products.

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Salary Breakdown

Quality Control Analysts

Average

$65,020

ANNUAL

$31.26

HOURLY

Entry Level

$36,520

ANNUAL

$17.56

HOURLY

Mid Level

$60,600

ANNUAL

$29.14

HOURLY

Expert Level

$96,570

ANNUAL

$46.43

HOURLY


Program Recommendations

Quality Control Analysts


Current Available

Quality Control Analysts

98

Current Available Jobs


Top Expected Tasks

Quality Control Analysts


Knowledge, Skills & Abilities

Quality Control Analysts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mathematics

KNOWLEDGE

Production and Processing

KNOWLEDGE

Chemistry

KNOWLEDGE

English Language

KNOWLEDGE

Administrative

SKILL

Quality Control Analysis

SKILL

Monitoring

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Complex Problem Solving

ABILITY

Near Vision

ABILITY

Written Comprehension

ABILITY

Oral Comprehension

ABILITY

Written Expression

ABILITY

Oral Expression


Job Opportunities

Quality Control Analysts

  • MANAGEMENT ANALYST
    Air Force Materiel Command    Davis Monthan AFB, AZ 85707
     Posted 1 day    

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as an analyst and advisor to management on business, and production, processes. Responsibilities Provides technical leadership and assistance in analyzing future workload requirements, industrial work processes, financial operations, business performance indicators, policies, and procedures; develops plans, programs and strategies for business process improvements. Coordinates the implementation of related business process improvement plans, critical path reporting, programs, strategies and development actions with responsible functional specialist or office to ensure responses and required actions are economically provided. Provides briefings and education to personnel who will be affected by the business performance measurements and business process improvements. Requirements Conditions of Employment Qualifications Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions. Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. SPECIALIZED EXPERIENCE: Applicants must have at least one year (52 weeks) of specialized experience at the next lower grade GS-09, or equivalent in other pay systems. Examples of specialized experience includes technical leadership and assistance in analyzing industrial work processes, financial operations, business performance indicators, policies and procedures; develops plans, programs and strategies for business process improvements. Coordinating implementation of business process improvement plans, programs, strategies and development actions with responsible functional specialist or office to ensure responses and required actions are efficiently and economically provided. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. OR EDUCATION: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Must provide a copy of your transcripts) OR COMBINATION OF EXPERIENCE AND EDUCATION: Combination of education and experience may be used to meet total qualification requirements. The total percentage must equal at least 100 percent to qualify. (Must provide a copy of your transcripts) WORKING CONDITIONS: The incumbent works in an adequately lighted and ventilated industrial service office environment. May require occasional travel to support government requirements. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible. One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of project management, ability to identify critical path and constraints for a given project, ability to track, display, and report all relevant information related to a given project. 2. Knowledge of management and organization principles and theories, including standardized administrative practices and procedures common to the organization or area of responsibility. 3. Knowledge of, and skill in applying, conventional methods to gather, analyze, and evaluate information concerning management processes, draw conclusions, and recommend appropriate action. 4. Skill in technical writing, analysis reports and briefings. Skill in steps used for data analysis. Skill in use of industry standard tools such as Microsoft Office and Tableau. 6. Skill in applying analytical and evaluative techniques for the identification, consideration, and resolution of issues or problems of a procedural or factual nature. 7. Skill in conducting interviews with supervisors and employees to obtain information about organizational missions, functions, and work procedures. 8. Skill in applying budgeting and financial planning techniques to short and long-term projects. 9. Ability to communicate effectively, both verbally and in writing, to gain cooperation from others through tact, courtesy, and diplomacy. 10. Ability to access or locate information through the use of the internet, data bases, and software programs. 11. Ability to use project management software to track and monitor status, performance, and cost data for assigned projects. _______________________________________________________________________________________________ PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. If you have questions regarding this announcement and have hearing or speech difficulties click here.


    Employment Type

    Full Time

  • Business Analyst Intern
    Pearson    Phoenix, AZ 85067
     Posted 2 days    

    **Business Analyst Intern**

    Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

    We seek a Business Analyst Intern to join a highly collaborative and fast-moving team responsible for delivering the GED exam and its study products. This role will partner with our Product and Technology teams to drive the collection, measurement, and analysis of data to guide decisions that will have the most impact for our company and our learners. This role is for someone who is passionate about collecting, analyzing and visualizing data to tell a story.

    We are proud of our inclusive workplace that celebrates our differences, embraces learning, and supports innovation. We’re passionate about helping others and creating equitable experiences and access for our students. We’re just as committed to this within our organization and welcome you to join our diverse community of GED team members.

    **Key Responsibilities / Skills**

    Demonstrates a working knowledge of how to complete the most requested data queries using Excel, SQL or Tableau

    Performs product data related root cause analyses in support of other product, data and technology teams

    Build reports and tools that answer business needs and allow for rapid decision-making.

    Serves as a data steward to data needs from and communicating data updates to key business stakeholders.

    Able to prioritize and drive progress on projects. Sometimes conceives new projects in support of GED’s Product Data vision and goals.

    Facilitates the gathering of requirements and other documentation in support of product data; Accountable for ensuring product data are valid, accurate, complete and timely.

    Socializes and advocates for a culture of data-Informed decision making across all functional roles in the company.

    **Key Requirements and Attributes of the Analyst, Product Data Management**

    + Curious, inquisitive, and eager to learn; a contagious can-do attitude

    + Detail oriented, possessing concise and communication skills

    + Confident, enthusiastic and results driven, a recognized evangelist of the importance of data

    + Good understanding of KPIs and other data points in support of overall data quality

    + Comfortable balancing priorities; Able to manage multiple concurrent projects;

    + Willing to work independently or collaboratively (as part of a cross-functional team), building consensus both horizontally and vertically

    + Flexibility to work with an international team across multiple time zones

    + Experience managing internal and external stakeholders.

    + An independent mindset and ability to work autonomously with a minimum of direction

    + Great organizational and communication skills

    + Flexible to changes and new ways of working

    + Demonstrated ability to work with diverse stakeholders of varied cultural backgrounds

    + Degree (or equivalent) preferred

    + Highly collaborative in nature and excited to thrive in team environments

    **Key Attributes**

    **Accountability and Ownership** – You take ownership and accountability for targets and drive achievement through effectiveness and motivation to succeed. You demonstrate sound judgement and make decisions that balance a variety of factors taking into consideration set goals. You solve problems by using multiple sources to evaluate information and help create innovative solutions to problems.

    **Building Partnerships** – You identify opportunities and take action to build relationships between you and other teams, departments and organizations to help achieve business goals.

    **Communication and Collaboration** – You are able to clearly convey information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them to understand as well as retain the message. You have great collaboration skills and can work effectively across teams regardless of reporting lines.

    **Innovation** –Generating innovative solutions in work situations; out of the box approaches and trying different as well as novel ways to deal with solve problems.

    **Aligning Performance for Success** – You have the ability to accomplish work objectives and achieve targets.

    **Analytical Skill and Learning Agility** – You take a systematic, structured view of situations, while staying focused on the execution and delivery. You have the capacity to be open to new ideas.

    **Deliver Results** – You have a track record of successful achievement against set goals.

    **Time Management & Organization** – You possess excellent organizational and time management skills, coupled with the proven ability to set priorities, manage deadlines.

    **Pearson’s Core Values applied to Product Data Management**

    **Brave** – Resilient and operating well under pressure and tight deadlines. Defend the practices that protect data quality. Coach others on the practices that protect data quality. Practice diligence in rules in place protecting data quality

    **Imaginative** – Innovative, is solutions-orientated and unafraid to try new things, and uses insights to tell Pearson’s Product Data story in a compelling and simple fashion suited to the relevant audiences. Sincerely curious about data and data quality. Seeks new processes and data quality improvements. Creative in Root Cause Analyses.

    **Decent** – Does the right thing, represents Pearson’s values and promotes the company’s mission in day-to-day behavior, and is a trusted confidant to colleagues and external partners. Responsive, courteous and helpful to business stakeholders. Empathetic to colleagues' challenges.

    **Accountable** – Has integrity, sets clear expectations and delivers what is promised. Delivers on expectations. Strives to uphold Product Data related Service Level agreements. Persistent in solving Product Data problems.

    **What to expect from Pearson**

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

    We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

    Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

    To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

    If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

    Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

    **Job:** PROJECT/TEMPORARY WORKFORCE

    **Organization:** Workforce Skills

    **Schedule:** FULL\_TIME

    **Workplace Type:** Remote

    **Req ID:** 16049

    \#location


    Employment Type

    Full Time

  • Software Test Engineer
    General Motors    Chandler, AZ 85286
     Posted 2 days    

    **Job Description**

    The position will be responsible for participating in the integration and test of GM Connectivity, Telematics, and Infotainment products. The engineer will work closely with requirements and development teams to understand functional and interface specifications to create written test cases. The position requires the creation of automated test scripts to automate appropriate test cases.

    The engineer will also work with software development teams on integration and triage of issues as well as coordinating test activities with external validation organizations. The position requires strong working knowledge automotive CAN and FSA messaging. The engineer will need to be comfortable with configuring hardware, flashing software, and using automotive bus analyzers to read/write messages on the vehicle network.

    **Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report onsite at Arizona IT Innovation Center - Arizona IT Innovation Centerat least three times per week minimum or other frequency dictated by the business.

    **Key Responsibilities:**

    + Software Requirements and Design analysis for test purposes

    + Creating test plans and ensuring traceability to requirements

    + Bench setup and proper software configuration

    + Input of test cases and test results into formal test case database

    + Work closely with requirement, development, and test teams

    + Configure cellular simulator to perform wireless testing

    + Triage issues on the telematic embedded unit.

    + Creation and execution of automated test scripts

    + Interpret test case results and work with development to record and identify defects.

    + Ad hoc triage of system issues

    + Gather and interpret information from all component interfaces.

    + Create test scenarios to identify resource dependencies or conflicts

    + Work with software development teams to perform manual unit testing and resolved defect regression testing.

    **Basic Qualifications:**

    + Minimum 8 years in software integration and test applicable experience.

    + System test experience: including test generation, test script creation, automated and manual test execution, and logging of test results.

    + Programming experience using Python, JavaScript, Perl, or shell script

    + Experience with Telematics embedded devices

    + Understanding of cellular & GPS technology.

    + Experience updating software/firmware on embedded hardware component.

    + Familiarity with vehicle bus tools, preferably VehicleSpy or Vector tools

    + Good verbal and written communication skills, ability to work with outside teams.

    + Highly adaptable and able to work independently and in a team environment

    + Basic understanding of Linux-based systems

    + Strong problem solving and analytical skills

    + Use of full software life cycle tools such as Rational DNG, Jira, GIT/GitHub, Gerrit, Artifactory, and an IDE.

    + Good working knowledge of Scrum/Agile software development process

    + Minimum BS degree in Computer Science, Electrical Engineering, or related degree. Advanced degrees preferred

    **Preferred Qualifications:**

    + Understanding of higher layer protocols like TCP/IP, MQTT, SOME/IP, SMS is encouraged

    + Experience with automotive infotainment systems including infotainment validation and hardware configuration.

    **Additional Job Description**

    **Compensation** : The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington

    + **Compensation:** The expected base compensation for this role is **: $93,400 - $149,200** Actual base compensation within the identified range will vary based on factors relevant to the position.

    + **Bonus Potential:** An incentive pay program offers payouts based on company performance, job level, and individual performance.

    + **Benefits:** GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays.

    \#LI-EL1

    **About GM**

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    **Why Join Us**

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    **Benefits Overview**

    The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

    • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;

    • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;

    • Company and matching contributions to 401K savings plan to help you save for retirement;

    • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;

    • Tuition assistance and student loan refinancing;

    • Discount on GM vehicles for you, your family and friends.

    **Diversity Information**

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    **Equal Employment Opportunity Statements**

    GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

    We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

    **Our Company (https://search-careers.gm.com/en/working-at-gm/)**

    **Our Culture**

    **How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)**

    Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

    **Explore our global location** **s**

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.


    Employment Type

    Full Time

  • Rates Administration Analyst
    Tucson Electric Power    Tucson, AZ 85701
     Posted 3 days    

    About Us
    UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

    We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

    Your Employer of Choice
    Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

    We create opportunities for employees to thrive through:

    Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
    Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
    Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

    Job Description - Rates Administration Analyst
    Check us out. We believe you will like it here!

    Be Part of Our Story.

    Do you want to be part of a company culture founded on safety, teamwork, collaboration, and positive leadership?

    Are you ready to work in a dynamic and highly adaptive work environment?

    Do you have strong analytical skills?

    If you answered "Yes" to any of these questions, read on. We want to know of your interest. If you apply, you are not just a number, you are a possible team member! Our culture is at the heart of our success and we are looking for talented individuals for the position of Rates Administrative Analyst to bring their skills and experience to the table while enriching our already strong culture.

    Full Job Description

    This position on the Rates Administration team is responsible for billing, testing, and implementation of gas and electric service rates and special revenue charges into the Company’s rate and billing system according to regulatory deadlines. The team oversees and prepares transactions, journal entries, account reconciliations and financial statement analysis associated with these activities. Additional duties include tracking of transactions, evaluating billing terms included in potential contracts and serving as the subject-matter experts for all rate administration functions. The Rates Administration department serves as a critical link between the operating areas within UNS Energy and the Finance and Accounting functions to translate operational data into meaningful financial data.

    The successful candidate will enjoy working with others to achieve common objectives, have strong analytical skills, and possess a questioning mind. The successful candidate will be expected to become an expert in settling market transactions and performing analysis while acting as a resource to other departments within the Company.

    What you will do

    Interacts with departments throughout the organization on billing and accounting issues and reporting related to market transactions.
    Assists with implementation of improvements or modifications to Rates Administration systems and procedures.
    Oversees multiple projects, some ongoing, and can deliver projects to successful completion with minimal guidance.
    Understands business drivers and can deliver solutions which accurately and effectively meet business needs.
    Identifies and communicates barriers to timely and successful completion of work assigned and suggests possible solutions.
    Position Related Responsibilities

    Rates Administration Analyst II

    Performs Accounting functions including journal entry preparation.
    Identifies and suggests process improvement changes in the use of IT systems and work processes in the Rates Administration group.
    Develops an understanding of the rules and regulations for ACC, FERC, DOE, and SEC.
    Evaluates new rules and regulations affecting energy transactions and participates in their implementation.
    Oversees a small project or phase(s) of a larger project.
    Takes initiative to add to body of functional knowledge and demonstrate proficiency in subject matter.
    Ensures all payments made in timely manner; tracks outstanding receivables
    Collects and analyzes market data for reporting
    Minimum Qualifications

    Requires BS/BA or Master's degree and 3 years related experience, or equivalent combination of education and experience.
    Senior Rates Administration Analyst

    Strong analytical skills. Has primary responsibility for complex research, analysis, and compliance.
    Ability to research, draw conclusions and make recommendations.
    Curiosity and desire to understand a process and how it relates to other processes.
    Readily communicates the status of specific projects, programs, or on-going work; exhibits judgment to elevate at the right time.
    Performs complex and varied accounting functions including preparation and/or review of journal entries, GAAP research, preparation or review of financial data used by other departments, and analysis of financial results associated with Rates Administration activities.
    Possesses a thorough understanding of the rules and regulations for ACC, FERC, DOE, and SEC.
    Prepares or reviews financial and operational reports required by the FERC, DOE, ACC, or other regulatory agencies.
    Minimum Qualifications

    Requires BS/BAS or Master's degree and 5 years related experience, or equivalent combination of education and experience.
    All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

    Pay Rate: $58,865 - $80,130+ per year depending on experience

    All job offers are contingent on successful completion of a pre-employment drug screen and background check.


    Field of Interest

    Energy & Utilities

    Employment Type

    Full Time

  • Administrative Analyst
    DLA Piper    Phoenix, AZ 85067
     Posted 3 days    

    _DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center. (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant)_

    DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

    If you are a highly talented Administrative Analyst, we want to hear from you!

    This position can sit in our Phoenix, Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Minneapolis, Miami, Raleigh, Tampa, Miami, Short Hills, Wilmington, or Washington DC office and offers a hybrid work schedule.

    Minimum Requirements:

    + High School or GED

    + 3 years’ experience in proven work experience as an Analyst or similar role

    + Experience with statistical analysis and statistical processes

    + Proficient in spreadsheets, databases, and MS Office software applications

    + Strong presentation, reporting and communication skills

    + Working knowledge of general accounting principles and practices

    + Advanced working knowledge of Excel

    + Ability to work effectively in a fast-paced environment

    + Strong analytical skills required to work with a variety of operational, office attendance and financial data.

    Preferred Requirements:

    + Bachelor’s degree in Accounting, Finance or related discipline

    What will your day look like?

    As an Administrative Analyst, you will consolidate and analyze operational, office attendance, statistical and financial data (productivity, operational, office attendance, budgets, monthly billing metrics, demand for services, etc.) taking into account department's goals. You will develop data models, conduct benchmarking and processes analysis. You will assemble and summarize data to structure sophisticated reports on operational and financial status and risks, while also conducting business studies on past, future and comparative performance and develop forecast models.

    Additionally, you will assist with the department's preparation of the operating budget (revenue and expense components). You will monitor and determine operational and financial status by analyzing actual results in comparison with forecasts. You will track department's expenditures for fixed assets in comparison to the capital budget. You will play an active role in department's expense management functions and gather/analyze data, develop reports and charts as necessary.

    To learn more about DLA Piper, please visit our website (https://www.dlapiper.com/en/us/) .

    We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

    General & Essential Job Expectations

    While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

    + Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;

    + Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;

    + Provide timely, accurate, and quality work product;

    + Successfully meet deadlines, expectations, and perform work duties as required;

    + Foster positive work relationships;

    + Comply with all firm policies and practices;

    + Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;

    + Perform all other duties, tasks or projects as assigned.

    Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

    Physical Demands, Work Environment, and Other Requirements

    Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

    Application Process:

    If you have a request for an accommodation during the application process or have any questions about the process, please contact [email protected]. ([email protected]) Please add [email protected] to your list of safe senders.

    Applicants must apply directly online instead of sending application materials via email.

    No immigration sponsorship is available for this position.

    Agency applications will not be considered.

    **Job:** _Operations/Facilities Management_

    **Organization:** _Operations & Facilities_

    **Title:** _Administrative Analyst_

    **Location:** _Arizona-Phoenix_

    **Requisition ID:** _24000214_

    **Other Locations:** _United States-District of Columbia-Washington, United States-Florida-Miami, United States-Pennsylvania-Philadelphia, United States-Florida-Tampa, United States-Texas-Houston, United States-New Jersey-Northfield, United States-Texas-Dallas, United States-Georgia-Atlanta, United States-Illinois-Chicago, United States-Maryland-Baltimore, United States-Delaware-Wilmington, United States-Minnesota-Minneapolis, United States-North Carolina-Raleigh, United States-Texas-Austin, United States-Massachusetts-Boston_


    Employment Type

    Full Time

  • QUALITY ASSURANCE SPECIALIST - DDD GROUP HOMES
    BrightSpring Health Services    PHOENIX, AZ 85067
     Posted 3 days    

    Our Company

    ResCare Community Living

    Overview

    Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!

    Responsibilities

    + Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements

    + Implements a continuous quality improvement process through the continuing review of operations and administrative systems

    + Evaluates internal reports and provides all required monitoring documents

    + Develops and implements continuous quality improvement processes

    + Works with Project Director and Supervisors to develop and implement corrective action plans as needed

    + Reviews customer survey data regularly

    + Communicates effectively with management and staff, using good judgment and diplomacy

    + Documents that case managers are performing timely and accurate case management activities in all required systems

    + Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators

    + Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance

    + Performs other duties as assigned

    Qualifications

    + Bachelor’s Degree in human services related field and two years case management experience preferred

    + Valid Driver’s license in good standing with current automobile insurance

    + Directly related work experience in quality control or performance monitoring

    + Familiarity with applicable federal, state and local laws and regulations

    + Accustomed to complex, fast-paced and confidential work environment

    + Excellent written and verbal communication skills

    + Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

    About our Line of Business

    ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visitwww.rescarecommunityliving.com. Follow us on Facebook andLinkedIn (https://www.linkedin.com/company/rescare-community-living/) .

    Additional Job Information

    Expereince working with people who have Developmental Disabilities is a preferred.

    Salary Range

    USD $17.00 - $20.00 / Hour

    ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

    Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

    Job LocationsUS-AZ-PHOENIX

    ID 2024-141297

    Line of Business ResCare Community Living

    Position Type Full-Time

    Pay Min USD $17.00/Hr.

    Pay Max USD $20.00/Hr.


    Employment Type

    Full Time

  • Decision Science Analyst Senior
    USAA    Phoenix, AZ 85067
     Posted 3 days    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    **The Opportunity**

    We are seeking a dedicated Decision Science Analyst Senior for our Brand Strategy & Insights team.

    We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is **not** available for this position.

    The Decision Science Analyst Senior provides decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

    **What you'll do:**

    + Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.

    + Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.

    + Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change

    + Translates recommendation into communication materials to effectively present to various levels of management.

    + Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

    + Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

    + Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

    + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

    + Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

    + Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.

    + Provides subject matter expertise in operationalizing recommendations.

    + Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data)

    + Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 6 years of data & analytics experience ORa minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experienceOR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.).

    + Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

    + Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

    + Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

    **What sets you apart:**

    + US military experience through military service or a military spouse/domestic partner.

    + Experience querying large databases (customer and product data) using SQL.

    + Experience creating data-driven stories that engage and inform diverse audiences.

    + Advanced Excel experience (e.g., advanced formulas and visualization).

    + Strong competency in mathematical and statistical techniques and approaches to drive fact-based decisions.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580 **.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Decision Science Analyst I - Bank Omnichannel Data Products
    USAA    Phoenix, AZ 85067
     Posted 3 days    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    As a dedicated Decision Science Analyst I, you will provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and inspire change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.

    Relocation assistance is not available for this position.

    This position can work remotely in the continental U.S. with occasional business travel.

    **The Opportunity**

    We are currently on a groundbreaking and exciting journey to continuously craft and deliver Data and Analytics Products for Bank Omnichannel that’ll improve customer experience, optimize business operations, and drive strategic decision-making. This role requires understanding and experience of data and analytics within the Omnichannel business domain(s) including Digital Channels, Contact Centers, Customer Servicing Portal, Customer, and Banks Products. You will join a team of hardworking Data Products, Decision Science, and Data Science Analysts to deliver these data solutions and capabilities, enabling Omnichannel consumption use cases as business intelligence, deep analytics & insights, sophisticated analytics, and Generative AI via our strategic Data Cloud ecosystem and technologies. Aligned to Omnichannel value streams, data products lifecycle, and information delivery processes, responsibilities for this role will include comprehensive data analysis, data product and metadata requirements, data modeling, performance monitoring, data visualization, and continuous improvement of these products and processes. Collaboration and communication with cross-organizational, cross-functional teams is crucial for planning, tracking, and developing innovative data products and solutions that will demonstrate broad set of foundational and derived omnichannel data and metrics. Additionally, this role will provide strategic mentorship to management, ensures data governance and compliance, manages collaborators, demonstrates strong discernment, has excellent communication skills, and stays updated with industry trends and standard methodologies.

    **What you'll do:**

    + Demonstrates intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

    + Applies sophisticated analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

    + Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

    + Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.

    + Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

    + Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

    + Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.

    + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

    + Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

    + Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.

    + Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) or an Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years’ experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).

    + Demonstrates proficiency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

    + Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

    **What sets you apart:**

    + US military experience through military service or a military spouse/domestic partner

    + Experience with Collaboration with partners, team members, and cross-organization, cross-functional teams to define data requirements, develop analytical frameworks, and address business challenges

    + Has experience Developing and / or applying data discovery and analysis frameworks and tools such as SQL and Python to conduct data profiling, in-depth data analysis, and generates actionable insights to address challenges and gaps in data and metadata

    + Experience with Developing data visualizations and dashboards using tools as Tableau and Snowflake Snowsight for data operational management and to communicate findings to partners

    + Demonstrated experience with Presenting findings and recommendations to non-technical partners in a clear and understandable manner.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: **$89,990 - $161,990.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Temporary Quality Assurance Specialist-Remote
    TTEC    Phoenix, AZ 85067
     Posted 3 days    

    Bringing smiles is what we do at TTEC… for you and the customer. As a Temporary Quality Assurance Specialist working remotely in USA, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

    Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

    **What You’ll be Doing**

    Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?

    You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

    You'll report to Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team. This project is anticipated to last between 60-120 days while supporting natural disaster relief efforts.

    **During a Typical Day, You’ll**

    + Pinpoint areas of improvement through monitoring calls for customer satisfaction and client requirements

    + Use your thorough knowledge and understanding of client specific call and product knowledge requirements to prepare reports

    + Bring your time management and organizational skills to manage multiple, complex, on‐going tasks

    **What You Bring to the Role**

    + High school diploma or equivalent

    + 6 months or more of customer service and call center experience

    + Understanding, interpreting, and manipulating data for reporting

    + Flexibility to work various shifts during 24x7 hours of operations

    **What You Can Expect**

    + Supportive of your career and professional development

    + An inclusive culture and community minded organization where giving back is encouraged

    + A global team of curious lifelong learners guided by our company values

    + Ask us about our paid time off (PTO) and wellness and healthcare benefits

    + And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

    The anticipated range is $22-26/per hour. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

    **About TTEC**

    Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

    \#LI-Remote

    **Title:** _Temporary Quality Assurance Specialist-Remote_

    **Location:** _CO-Englewood_

    **Requisition ID:** _03URQ_


    Employment Type

    Full Time

  • Business Analyst
    Lincoln Financial Group    Phoenix, AZ 85067
     Posted 5 days    

    **Alternate Locations:** Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

    **Work Arrangement:**

    Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

    **Relocation assistance:** is not available for this opportunity.

    **Requisition #:** 73236

    **The Role at a Glance**

    We are excited to bring on a motivated **Business Analyst** to our Workspace Solutions – Group Protection (GP) team. In this role, you will carry out the GP Strategy through a dedicated agile pod working on prioritized projects for the core administration systems. You will consult/analyze and deliver on project specific assignments and act as a resource to applicable internal stakeholders. You will also consult and collaborate with business and IT stakeholders to define and validate business solutions that meet their needs, goals, and objectives.

    **What you'll be doing**

    + Development of requirements: planning, prioritization, effort estimations and traceability to downstream and upstream teams/applications

    + Write User Stories and act as liaison between Business and IT partners to ensure clear understanding of user stories and business requirements for design

    + Consult, collaborate, and serve as a resource to team members and key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs

    + Determine more complex best practices and suggests how to improve current practices

    + Partner with and ensure consistent/effective communication with agile pod and peer teams

    + Identifies and recommends process improvements that significantly reduce workloads or improve quality of assigned area(s)

    + Act as liaison between Business and IT partners ensuring clear understanding of user stories and business requirements for design

    **What we’re looking for**

    _Must-haves:_

    + 3-5+ plus years of experience in business analysis; project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines

    + 4 Year/Bachelor’s Degree or equivalent work experience (4+ years of experience that aligns with the duties of the role)

    + Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions and solutions

    + Strong collaborator and communicator

    + Demonstrates strong project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment

    _Nice-to-haves:_

    + Group Protection product knowledge

    + Experience with administration platforms and applicable functions such as Member Management, Billing, Commissions, and Group Admin configuration

    + User acceptance testing experience, including creating test scripts

    \#LI-Remote

    **What’s it like to work here?**

    At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

    **What’s in it for you:**

    + Clearly defined career tracks and levels to help you successfully manage your career

    + Leadership development and virtual training opportunities

    + PTO/parental leave

    + Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

    + Free financial counseling, health coaching and employee assistance program

    + Tuition assistance program

    + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

    + Effective productivity/technology tools and training

    **Pay Range:** $67,000 - $120,700

    Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

    **About The Company**

    Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

    Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .

    **Be Aware of Fraudulent Recruiting Activities**

    If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

    Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

    **Additional Information**

    This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

    Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

    Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

    This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.

    Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

    Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.


    Employment Type

    Full Time


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