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Quality Control Analysts

Conduct tests to determine quality of raw materials, bulk intermediate and finished products.

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Salary Breakdown

Quality Control Analysts

Average

$65,020

ANNUAL

$31.26

HOURLY

Entry Level

$36,520

ANNUAL

$17.56

HOURLY

Mid Level

$60,600

ANNUAL

$29.14

HOURLY

Expert Level

$96,570

ANNUAL

$46.43

HOURLY


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Quality Control Analysts

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Quality Control Analysts


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Quality Control Analysts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mathematics

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Job Opportunities

Quality Control Analysts

  • Principal Project Management Analyst
    Northrop Grumman     Sierra Vista, AZ 85635
     Posted about 21 hours    

    **Requisition ID: R10175449**

    + **Category:** Program Management

    + **Location:** San Diego, California, United States of America | Sierra Vista, Arizona, United States of America

    + **Clearance Type:** Secret

    + **Telecommute:** No- Teleworking not available for this position

    + **Shift:** 1st Shift (United States of America)

    + **Travel Required:** Yes, 10% of the Time

    + **Positions Available:** 1

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

    Northrop Grumman Defense Systems is seeking a Principal Project Management Analyst to join our NATO AGS program integration team at our Rancho Bernardo, CA or Sierra Vista, AZ locations. This position will support a high visibility and fast-paced international direct commercial sales contract. This position will primarily be that of a program integrator responsible for bridging the gap between program management and the integrated functional capability (IFC) planning of NATO AGS. You will be responsible to apply project management principles to support successful execution of IFC roadmap planning, requirement tracking, and technical interchanges. You will be further engaged to take on a key front-line leadership role in related to software requirement development to meet the needs of In-Service Support sustainment activities. The position will have frequent interactions across disciplines and organizational boundaries as well as customer interaction through presentations and working group meetings.

    **Responsibilities**

    + Plan and execute IFC Working Group and IFC Technical Interchange Meetings

    + Manage CDRL requirement, development, and delivery related to Software service lines

    + Plan and execute Software Management Working Group and Technical Interchange Meetings

    + Provide oversight to program action requests (PARs) and produce scheduled reports to PMO

    + Provide Engineering Change Proposals and produce scheduled reports to PMO

    + Develop mechanisms for monitoring and controlling project progress

    + Bridge communication between program management and functional teams

    + Directly assist program managers in CDRL development to ensure timelines are met

    + Position requires travel to CONUS/OCONUS locations up to 10% of the time

    + Provide Technical support to various entities such as PMO, Subcontractors, Contracts, Product Support.

    + Analyzes existing operational processes and develops metrics and reporting to optimize and improve program & operational performance

    + Collaborate with contract administrators and customer representatives to manage evolving requirements

    + Design, develop, and maintain automated data visualizations in Tableau

    + Data preparation/cleaning, integration, and automation from heterogeneous sources

    **Basic Qualifications:**

    + Minimum of a Bachelor’s degree with 4 years of project management (or engineering) or 8 years project management (or engineering) experience in lieu of a degree.

    + Active / Current DoD Secret Clearance

    + Working knowledge of the following:

    + Key Performance Indicators and Metrics

    + Developing basis of estimate documents

    + Contract data requirement lists

    + Assist in Developing, implementing, and updating project schedules

    + Developing rough order of magnitude estimates

    + Establishment and design of Atlassian tools/Tableau interfaces

    + Engineering change proposals

    + Change board process

    + Engineering discipline with prior engineering experience in Payloads, Comms, and/or Air Vehicle IPT.

    **Preferred Qualifications:**

    + Engineering experience

    + Prior RQ-4 UAV or MQ-4 Trion and/or ground segment experience

    + Prior IFC planning and development

    + MP-RTIP radar technology experience

    + Foreign military sales experience

    + Excellent communication skills

    + Excellent negotiations skills

    + Familiarity with host country (Italian) Culture, traditions, laws, etc.

    + Familiarity with host country (Italian) program, contracts, and capture activities

    + Export Management Experience

    **Salary Range:** $76,600 - $133,000

    The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

    Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

    The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

    Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.


    Field of Interest

    (STEM) Science, Technology, Engineering & Mathematics

    Employment Type

    Full Time

  • Business Analyst-Technical-Staff
    Intermountain Health    Phoenix, AZ 85067
     Posted about 21 hours    

    **Job Description:**

    Working under general supervision, this position is responsible for sustaining business processes and processes impacted by data and systems. The business analyst serves as the central point for changes impacting data, data systems and analytic products. This position is also responsible for developing and executing process improvements, reporting and quality monitoring of processes, and business relationships.

    **Preferred experience:**

    **working with the Azure platform**

    **- and -**

    **working with Microsoft Power Platform**

    Job Essentials

    1. Participates in Business Process Management (BPM) including modeling processes using various notations (i.e., BPMN), creating components, implementing processes, and assessing the results.

    2. Regularly interprets and monitors departmental contractual compliance of government requirements (e.g., CMS, HIPAA, ACA) including determining the business impact and managing the collection and submission of required performance metrics and data reporting requirements.

    3. Provides guidance to less experienced analysts.

    4. Maintains an understanding of current project management application development methodologies, tools, and techniques (SDLC) for small to medium sized projects. Participates as a subject matter expert in project team and vendor activities for assigned projects; applications including business and technical research, planning, analysis, risk assessment, quality assurance, documentation, communication and deployment. Provides project management for small to medium sized projects, initiatives and applications.

    5. Provides support as projects and analytic products move through the process and post implementation. This includes: product trouble shooting, business relations, issue tracking, communication to customers and opening incident tickets with developers for problem resolution.

    6. Participates in accuracy of department processes and policies by facilitating the development and execution of user acceptance scenarios for testing of system changes and enhancements.

    7. Gathers/develops and documents business requirements and mapping documents to support analytic products and systems.

    8. Evaluates and provides assistance and guidance to process owners and internal stakeholders in the planning and execution of process improvement activities including identifying suitable strategies, methodologies, and interventions necessary to achieve desired outcomes.

    9. As a standalone or in collaboration with others, develops, publishes, and maintains intermediate queries and reports for daily, weekly, monthly, and quarterly use by utilizing data models and extracting data from multiple sources.

    10. Provides business intelligence solutions by turning data into useful and meaningful information so stakeholders can make timely and informed decisions.

    11. Collects, manipulates, and analyzes data from system to system, assessing trends to be used for performance improvement initiatives and to solve business or system related problems (troubleshooting).

    Minimum Qualifications

    Bachelor's degree and one year of experience in health care, health insurance, business analysis, or information systems. Degree must be obtained through an accredited institution. Education is verified.

    - or -

    Five years of experience in health care, health insurance, business analysis, or information systems.

    - and -

    Demonstrated intermediate skills with spreadsheets, word processing, and database applications.

    - and -

    Demonstrated ability to design and run intermediate to complex queries and reports.

    Preferred Qualifications

    Certified Business Analysis Professional (CBAP) certification

    - or -

    Project Management Professional (PMP) certification.

    Experience working in a health care related industry.

    - and -

    Experience working with the Azure platform

    - and -

    Experience working with Microsoft Power Platform

    - and -

    Understands most types of information used in a healthcare environment and how data is produced, consumed and transformed.

    - and -

    Demonstrated analytical, organizational, and communication skills.

    - and -

    Proficient at solving complex problems.

    - and -

    Skilled at bringing order to ideas and processes as well as communicating business concepts to technical and non-technical personnel.

    - and -

    Knowledge of health care related products and services.

    - and -

    Knowledge of market dynamics, legal contracts and health insurance regulations.

    **Physical Requirements:**

    Interact with others requiring the employee to communicate information.

    - and -

    Operate computers and other IT equipment requiring the ability to move fingers and hands.

    - and -

    See and read computer monitors and documents.

    - and -

    Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

    **Location:**

    SelectHealth - Murray

    **Work City:**

    Murray

    **Work State:**

    Utah

    **Scheduled Weekly Hours:**

    40

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

    $31.78 - $50.07

    We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

    Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    All positions subject to close without notice.


    Employment Type

    Full Time

  • LRSO Engineering Business Analyst - P2 - Active Secret Clearance Required - (On-Site)
    RTX Corporation    Tucson, AZ 85702
     Posted 2 days    

    Date Posted:

    2024-10-31

    Country:

    United States of America

    Location:

    AZ201: RMS AP Bldg 801 1151 East Hermans Road Building 801, Tucson, AZ, 85756 USA

    Position Role Type:

    Onsite

    At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

    As an Engineering Business Analyst, the successful candidate will support Engineering Product Team Leads, Control Account Managers, and Program leads in the successful completion of monthly Earned Value Management (EVM) inputs, reporting and analysis, monthly Budget Change Requests (BCRs), facilitate EAC and LRE inputs, and demonstrate the ability to perform meaningful analysis and effective communication to drive predictable results.

    Scope of work includes partnering with engineering and program leads for EVMS process inputs, EAC/LRE development, monthly variance reporting, and weekly analysis of cost and labor runs. The role focuses on driving cost control and schedule using APEX/SAP EV, IMS, and PMX management reporting tools. The candidate will be required to perform analyses and prepare reports to drive predictable cost and schedule.

    We value diverse skills and experience, so don't hold back. Your qualifications could add tremendous value to our team. Our customers come from all different backgrounds, and so do our employees. If you’re passionate about what you could accomplish here, we’d love to hear from you.

    What You Will Do

    + Support the creation of Estimates at Complete (EACs) on a quarterly basis and Latest Revised Estimates (LRE) on a monthly basis including estimate of costs, test of reasonableness analysis, and risk and opportunities assessment at the Program / Product / Mission area level.

    + Perform detailed EV and financial analysis to budget baseline, schedule, and EAC positions.

    + Prepare forecasts, monitor actual costs, and document variances to plans and forecasts

    + Support the preparation of cost estimates for new business proposals and assist estimating and proposal analysts in developing rationale for basis of estimates.

    Qualifications You Must Have

    + Typically requires a Bachelor’s Degree in Finance, Accounting, Economics, Mathematics or related topic

    + Typically requires 2+ years finance work experience; OR an Advanced degree and 0-2+ years prior relevant experience

    + Experience using SAP, APEX, or similar business system

    + MS Office experience

    + Must have willingness to operate in a classified location for up to 50% of the role

    + An active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

    Qualifications We Prefer

    + The ability to be self-sufficient as well as operating in a team environment, supporting both the Functional organizations, ensuring program financial commitments are met

    + A successful candidate will need to show flexibility in job abilities and strong communication skills

    + Practical knowledge in leading and managing the execution of processes, projects and tactics within one work area.

    + Experience with Operations Labor and Supply Chain/Material

    + Knowledge of PRISM

    What We Offer

    + Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

    Learn More & Apply Now!

    + RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.

    + We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.

    + Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

    The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

    Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

    Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

    This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

    RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

    RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

    Privacy Policy and Terms:

    Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


    Employment Type

    Full Time

  • Sr Business Analyst
    Republic Services    Phoenix, AZ 85067
     Posted 2 days    

    **ABOUT THE COMPANY**

    Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

    In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

    Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

    Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

    Our company values guide our daily actions:

    + **Safe** : We protect the livelihoods of our colleagues and communities.

    + **Committed to Serve** : We go above and beyond to exceed our customers’ expectations.

    + **Environmentally Responsible:** We take action to improve our environment.

    + **Driven** : We deliver results in the right way.

    + **Human-Centered:** We respect the dignity and unique potential of every person.

    We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

    **STRATEGY**

    Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

    We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

    With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

    **Recycling and Waste**

    We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

    **Environmental Solutions**

    Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

    **SUSTAINABILITY INNOVATION**

    Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

    The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

    We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

    **RECENT RECOGNITION**

    + Barron’s 100 Most Sustainable Companies

    + CDP Discloser

    + Dow Jones Sustainability Indices

    + Ethisphere’s World’s Most Ethical Companies

    + Fortune World’s Most Admired Companies

    + Great Place to Work

    + Sustainability Yearbook S&P Global

    POSITION SUMMARY: The Senior Business Analyst is responsible for eliciting, organizing, analyzing and documenting requirements across project teams, with a focus on leveraging AI (predictive, generative, etc.) solutions. As a key liaison between the business units and the IT department, the Senior Business Analyst ensures that the scope of work requested, including enhancements, defects and new requests, is clearly documented, communicated, and validated.

    Working closely with data scientists, AI engineers and stakeholders, the Senior Business Analyst plays a crucial role in designing, developing and deploying AI-powered solutions. The role also involves internal product ownership responsibilities for IT-driven products and may be asked to lead projects and mentor other Business Analysts.

    The ideal candidate is curious and driven, has strong analytical skills, and the ability to leverage their understanding of AI technologies and its application to solve business problems

    PRINCIPAL RESPONSIBILITIES:

    + Acts as a liaison with stakeholders to analyze the needs of various functional business areas while enhancing software and reinforcing business standards.

    + Creates detailed documentation of functional, system (non-functional), user and reporting requirements that may include but is not limited to: Use Cases, Logical Models, Process Flow Diagrams, Report Specifications and Data Mapping & Flow Diagrams.

    + Performs research and analysis for proposed projects to determine feasibility and durability.

    + Works with IT leadership and business stakeholders to prioritize initiatives and manage the overall AI portfolio and roadmap.

    + Translates complex AI concepts into appropriate business terms to aid stakeholder understanding

    + Performs research and analysis for proposed projects to determine feasibility and durability.

    + Performs profiling and analysis of data from source systems.

    + Ensures that solution requirements area clearly documented, communicated, and validated.

    + Provides support to functional and user acceptance testing groups throughout development life cycle.

    + Assists with the creation of value proposition (ROI) for proposed projects.

    + Helps the team to define and control scope for development initiatives and release schedule.

    + Works jointly with other IT Managers to create detailed work plans for software development and enhancement projects.

    + Responsible for status reporting, knowledge transfer and implementation plans as appropriate for the software solution being developed.

    + Builds and maintains relationships with software application vendors and implementation partners.

    + Instructs, directs, guides, and checks the work of Business Analysts.

    + Collaborates closely with data scientists and AI engineers to identify opportunities to implement AI solutions.

    + Performs other duties as assigned or apparent.

    QUALIFICATIONS:

    + Experience using Structured Query Language (SQL) and familiarity with Python for data analysis/manipulation.

    + Business Analysis or Project Management Professional certification.

    + Confident and adept written and verbal communication

    + Understanding of AI concepts and their application to solve business problems

    + Tangible experience bringing AI / Machine Learning projects to production strongly preferred

    + AI or machine learning certification a plus.

    MINIMUM REQUIREMENTS:

    + Bachelor’s degree in business administration, computer engineering, information systems, finance, statistics, computer science or a related field or equivalent experience.

    + Minimum of 5 years of direct work experience in a business analyst capacity working with business systems related to systems support, analysis, or development.

    + Minimum of 1 year project management/coordination tracking and organizing business analysis documentation for projects.

    **Rewarding Compensation and Benefits**

    Eligible employees can elect to participate in:

    • Comprehensive medical benefits coverage, dental plans and vision coverage.

    • Health care and dependent care spending accounts.

    • Short- and long-term disability.

    • Life insurance and accidental death & dismemberment insurance.

    • Employee and Family Assistance Program (EAP).

    • Employee discount programs.

    • Retirement plan with a generous company match.

    • Employee Stock Purchase Plan (ESPP).

    _The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._

    EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.


    Employment Type

    Full Time

  • ERM Program Management Analyst
    City National Bank    Phoenix, AZ 85067
     Posted 2 days    

    **ERM PROGRAM MANAGEMENT ANALYST**

    **WHAT IS THE OPPORTUNITY?**

    This individual will be responsible for supporting the on-going development and implementation of City National Bank's (CNB's) Enterprise Risk Management (ERM) program. ERM enables key Risk Management capabilities and promotes long term interoperability across the broader Risk types and programs. Key functions for the role include implementation of regulatory commitments, tracking and assisting with the delivery of Risk related training, administration of ERM sites and tools, and management of ERM's risk, control and remediation environment. This individual will also assist with other ad-hoc duties/projects as requested.

    **What you will do**

    + Develop, own and maintain the weekly and bi-weekly statuses, executive summaries, charters, timelines, and other ERM presentation materials for assigned verticals across ERM, Information Risk Management (IRM) and Issue Management (IM).

    + Provide oversight and reporting on Enterprise Change Enablement and Adoption efforts (Communications, Socialization, Engagements, etc.) across ERM activities, and lead the development of communications and outreach for ERM program management, including enhancing the collaboration and communication on ERM initiatives enterprise wide.

    + Support the identification, delivery and maintenance of Cross-Program Training plans to be launched through the enterprise Learning Management System.

    + Execute Governance Document (Frameworks, Policies, Standards, Procedures) Management for ERM, Data Governance & Reporting, and Issue Management (IM), to include communicating the recertification schedules and maintaining the intake and backlog of feedback/updates coming from 1st and 2nd Stakeholders. Develop Procedures as needed.

    + Administer and maintain ERM intranet sites and user access, and drive content creation, communication and publishing of information (e.g., InfoLink, SharePoint, Confluence). Maintain ERM distribution lists.

    + Gather and provide information for Risk Reporting and publish information as needed, to the internal ERM intranet site(s).

    + Identify Process Improvement and Automation opportunities for assigned areas, to include adoption and use of enterprise methods, tools and ways of working.

    + Assist with ERM Business Continuity Plans (BCP) and RCSA reviews as applicable.

    + Acts as a Subject Matter Expert and champions ERM within the business and provides guidance / training to stakeholders on ERM processes and functional expectations.

    + Other ERM Activities - As needed, assist with other ERM related activities and take an active role in ownership and successful completion (e.g., scheduling of all-hands / town-halls, management of change control, management of dependencies, formatting of documentation, etc.).

    + Engages internally and externally to stay informed on industry trends and best practices.

    + Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Code of Conduct, etc.).

    + Successfully completes all required training and special projects as requested.

    **Must-Have***

    + Bachelor's Degree or equivalent

    + Minimum of 3-5 years (with proven knowledge) of Risk Management, Compliance Management, Audit, Internal Controls, or other related functions or equivalent experience in Banking Strategy / Governance, Process Improvement or Consulting.

    + Minimum of 2 years in Program or Project Management, Transformation, Change Management or Communications.

    **Skills and Knowledge**

    + Proven knowledge of risk management, compliance, audit, and internal controls required. Able to understand the big picture and articulate how ERM fits into the organization.

    + Understands or seeks to know how assigned work aligns to the Function (i.e., ERM), and the Enterprise.

    + Engages with stakeholders as an active challenger / checker to ensure comprehensive delivery occurs across the Function.

    + Driven and is a self-starter, who is able to work independently.

    + Project management skills desired and the ability to facilitate change through collaborative effort.

    + Seeks to solve problems and identifies creative solutions to overcome obstacles.

    + Identifies areas to add value inside or outside of the immediate tasks at hand.

    + Possesses strong written and verbal communication skills and analytical thinking, applied in collaborative tools such as MS PowerPoint and Excel.

    + Contributes to the cohesion of the immediate team, Function and the Enterprise as a Team player.

    + Views obstacles as an exciting opportunity for creative solutions.

    + Takes great pride in their work.

    + Is a team player, with high professional and ethical standards.

    + Experience with various reporting and analysis tools including Excel, Tableau or Python (desired).

    + Demonstrated ability to run queries and create reports (desired).

    **Compensation**

    Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    ***To be considered for this position you must meet at least these basic qualifications**

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    **Benefits and Perks**

    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

    **ABOUT CITY NATIONAL**

    City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

    _*City National Bank does business in Miami and the state of Florida as CN Bank._

    For more information about City National, visit cnb.com .

    **EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION**

    City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email ([email protected]) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.


    Employment Type

    Full Time

  • Senior Business Analyst
    CAI    Phoenix, AZ 85067
     Posted 2 days    

    **Job ID Number**

    R4146

    **Employment Type**

    Full time

    **Worksite Flexibility**

    Remote

    **Job Summary**

    As a Senior Business Analyst, you will be responsible for gathering requirements from clients, documenting current and future state processes, and supporting testing activities.

    **Job Description**

    We are looking for a **Senior** **Business Analyst** for **fully remote** , **long-term** opportunity. This person will work closely with the business on documentation such as process mapping and help facilitate the discussions between the IT and business on requirements. The Business Analyst performs various functions based on both user needs and has a good understanding of applicable business systems and industry requirements.

    **What You’ll Do**

    + Interact and effectively communicate with internal clients to understand functional requirements that potentially lead to user stories and acceptance criteria

    + Organize and facilitate meetings with Business, Design, Dev Team, and other groups as needed

    + Develop, refine, and document requirements in the form of epics, features, user stories and acceptance criteria for prioritized feature development

    + Support the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes – “As Is / To Be” State

    + Consult on functional testing of system modifications

    + Ensure traceability on project work including capturing requirements; tracking test cases linked to requirements; and may support capturing defects and linking to root cause as part of User Acceptance Testing (UAT)

    + Support testing activities prior to release, assuring we built what aligns to agreed features and capabilities

    + Assist with training documentation and supporting product details for the business

    + Collaborate with the Design Team in the Discovery Phase of Agile Playbook related to user requirement activities

    + Participate in the development and implementation of programs intended to strengthen internal controls or improve client service and/or support

    + Provide RFP support in terms of gathering high level requirements, mapping flows, and providing demos

    + Assist with and support business case development including business analyses or feasibility studies associated with technology initiatives

    + All other duties and projects as assigned

    **What You’ll Need**

    Required

    + 3-5 years of Business Analyst experience

    + Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.

    + Prior experience in process mapping, interface mapping, and documenting business processes

    + Strong analytical skills with the ability to understand and document complex business systems and processes

    + Proficiency in developing and documenting requirements in the form of epics, features, user stories, and acceptance criteria

    + Excellent communication skills, both written and verbal, to interact effectively with internal clients and facilitate discussions

    + Collaborative team player with a growth mindset and an interest in devising or modifying procedures to solve the complex business systems and industry requirements

    **Physical Demands**

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

    \#LI-JM1

    **Reasonable Accommodation Statement**

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

    **Equal Employment Opportunity Policy Statement**

    It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.


    Employment Type

    Full Time

  • Business Analyst
    American Express    Phoenix, AZ 85067
     Posted 2 days    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    The Global Optimization & Call Management Team (GOCM) a division of the Strategy and Support function within Global Servicing Group (GSG) are primarily responsible for ensuring that GSG operational performance goals are met effectively and efficiently across the LACC region. We deliver this through our expertise in Capacity Planning, Contact Strategy execution, Analytics and Project execution. As a GOCM Dialer Analyst you will be a strong communicator with the talent to drive and advance the performance of the business. In return you will receive personal development, recognition and a great working environment within a Global team who are continuously developing and shaping its operational support function and are leaders of innovation. The GOCM team offers substantial training and the opportunity to gain valuable experience within Analytics, Project Management and Stakeholder Engagement.

    **How will you make an impact in this role?**

    + Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.

    + Driving key metrics by making considered recommendations based on identifying and analysing data and implementing strategies.

    + Reporting performance of all LACC business units to Business Operations management team on an intra-day basis.

    + Ensuring outbound contact rates are maximized by effective planning of resources and real-time monitoring.

    + Facilitating & conducting daily production meetings with operational stakeholders across GSG.

    + Using root cause analysis to influence planning, forecasting, and resource requirements.

    + Real time understanding of outbound dialer and the execution of daily production strategy.

    + Ensuring all inbound service level objectives are being achieved: monitoring call volumes & queues based on real time call arrival and real time staffing levels across the network.

    + Recommend Best Time to Call times making sure that we are contacting customers in the most efficient way.

    **Please note: As a team we are required to be flexible in our working hours to cover the needs of our business.**

    **Minimum Qualifications**

    + Excellent communicator with the skills and talent to build strong and positive relationships.

    + A strong understanding of the Credit Portfolio along with metrics and performance targets.

    + Problem solver who has the ability to think fast, spot trends, generate new ideas and to deliver to tight deadlines.

    + Self-motivated planner and organizer with a strong work ethic and high personal standards.

    + Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

    + Aptitude for managing multiple and changing priorities efficiently and effectively.

    + Strong knowledge of MS Office Suite, presenting skills and WebEx. A good understanding of Contact Center resource, forecasting, planning techniques including Real Time Adherence such as Pulse and Genesys WFM RTA and technologies including Genesys WFM, Genesys Administrator, nVision, GAX and GCXI is essential.

    **Qualifications**

    Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    **Job:** Finance

    **Primary Location:** US-Florida-Sunrise

    **Other Locations:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 24020323


    Employment Type

    Full Time

  • Sr Technical Business Analyst
    Public Consulting Group    Phoenix, AZ 85067
     Posted 3 days    

    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

    The Technical Business Analyst will support the EDPlan Innovations Team. This position will focus on gathering and writing business requirements and specifications for development, configuration of EDPlan Innovation modules, supporting defect/support tickets, performing user acceptance testing (UAT) and scheduled regression testing, along with other technical requests. This position works alongside other EDPlan Innovation positions including Product Leads, Client Success Partners, and Operations Specialists.

    **Responsibilities:**

    The Technical Business Analyst can expect to play an active role in a wide range of work assignments around the successful completion of Technology tasks from start to finish including, but not limited to:

    + Creates requirements-gathering documents to identify business and user needs.

    + Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.

    + Creates wireframes or prototypes using Axure RP, or related tools.

    + Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other EDPlan Innovations)

    + Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.

    + Performs deployment verification on Production site(s).

    + Performs regression testing for each release (Pre and Post release).

    + Assists with internal trainings for new features – ‘Train the Trainer’.

    + Participates in and/or provides training to new and existing users for EDPlan Innovations.

    + Assists with writing user stories for new features.

    + Assists product development and R&D with client focus groups on features/topics, if needed.

    + Assists with product troubleshooting and triage, when required and appropriate.

    + Prepares and posts defects/support requests. Manages through to completion and release.

    + Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate.

    + Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.

    **The successful candidate will demonstrate the following skills:**

    + Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).

    + Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.

    + Proven ability to take initiative and seek solutions.

    + Ability to develop competencies across all EDPlan Innovations Products.

    + Strong analytical skills, including the ability to analyze, organize, and present data.

    + Strong attention to detail.

    + Organization, planning, and time management skills.

    + Effective communication skills (presentation, facilitation, and written).

    + Curious to learn multiple states, product, and program functions.

    + Ability to build and maintain business relationships.

    + Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

    **Preferred Experience:**

    + 3+ year of business analysis and/or product design experience.

    + Knowledge or experience using EDPlan preferred.

    + Proven record of excellence in documenting, designing, and delivering technical solutions.

    + Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn.

    + Knowledge of Asana, JIRA, Zendesk, MS Project, and other project tracking tools preferred.

    + Proficiency in MS Office products, including PowerPoint, Excel, and Word.

    **As required by applicable law, PCG provides the following reasonable range of compensation for this role: $74,200 -$94,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.**

    **Compensation:**

    Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

    **EEO Statement:**

    Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

    Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.


    Employment Type

    Full Time

  • IT Business Analyst I
    Grand Canyon Education    Phoenix, AZ 85067
     Posted 3 days    

    IT Business Analyst I

    Click Here to

    Apply Online

    Job Description

    Come Grow With Us

    Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

    Grand Canyon Education is currently seeking an IT Business Analyst. As a Business Analyst you are responsible for meeting with stakeholders, understanding functional needs and desired outcomes, communicating needs (typically in form of user stories) to the impacted team(s) and effectively tracking relevant items through the Software Development Life Cycle. This includes, but is not limited to helping prioritize work along with participating in functional testing to confirm that desired outcomes are aligned to the long-term vision. As a business analyst, you are a change agent. You will help facilitate the gathering of strategic ideas which are then translated into actionable user stories. You will also help prioritize and track requests, and test and deliver solutions to the business.

    Requirements:

    + Elicit requirements from stakeholders using a variety of tools

    + Critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from underlying needs

    + Communicate and collaborate with external and internal customers to analyze informational needs and functional requirements and provide user stories, interface design documents, and screen mock-ups

    + Engage in multiple initiatives simultaneously

    + Work independently with stakeholders and users to define concepts

    + Update management regarding issues, concerns, and progress statuses

    + Develop requirements specifications according to team standards

    + Collaborate with development and other subject matter experts to analyze tradeoffs between usability and performance needs

    + Support business users in the evaluation, integration and utilization of software tools that streamline business processes and enable better decision making

    + Help coordinate user acceptance testing

    + Help manage the release process

    + Support management and senior business analysts in achieving business goals, and applying departmental guidelines and processes

    Qualifications:

    + Bachelor’s degree in business or information technology or minimum of one year of professional experience defining business requirements for software applications

    + Application of Microsoft Office Suite

    + Experience with Microsoft Excel

    + Experience in an Agile environment

    + Working knowledge of entire development process, including specification, documentation, quality assurance, and production support

    + Ability to work on multiple projects simultaneously

    + Ability to work independently and in teams as well as ability to work with a diverse group of stakeholders

    + Strong communication and interpersonal skills and ability to build and maintain business relationships

    + Customer-focused and able to act with tact, diplomacy and professionalism

    + Willingness to explore processes and systems in depth to produce evaluations and documentation

    + Ability to translate information between technical and business teams, ensuring expectations are clear on both sides

    + Proficient with the MS Office Suite of products

    + Willingness to incorporate feedback from management and senior business analysts

    + Basic understanding of how to translate technical requirements to nontechnical stakeholders

    + Aptitude for solving problems and managing process flow

    + Basic understanding of Agile SDLC methodology and the ability to articulate that understanding to stakeholders

    + Professional demeanor with the ability to demonstrate dedication and support for IT’s business objectives in support of GCU

    + Basic understanding of the development process including specification, documentation, quality assurance, and production support

    + Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/IT-Business-Analyst-I\_R000058008)

    Click Here to

    Apply Online


    Employment Type

    Full Time

  • Business Analyst Lead Sr
    City National Bank    Phoenix, AZ 85067
     Posted 3 days    

    **BUSINESS ANALYST LEAD SR**

    **WHAT IS THE OPPORTUNITY?**

    The Senior Business Analyst's focus of this position is to work closely with City National Bank Divisions as it aligns with the enterprise strategic priorities by leading and facilitating workshops with stakeholders to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates and provide solutions to both tactical and strategic needs. This role works with Process & Product Owners and Process Managers across the Enterprise to 1) document process and data flows utilizing lean six sigma tools and methodologies , Agile and/or Scaled Agile (SaFE) as well as gathering and documenting business requirements 2) partner to identify and drive process improvements/transformations. Position will develop both written and visual depictions of project requirements and process flows. Works on moderately complex to complex issues and projects and processes. 3) Will also project manage engagements according to the project management body of knowledge framework (PMP-PMBOK) and/or Agile framework. 4) Facilitate design thinking workshops to help define and/or support solutions recommendations to stakeholders 5) Design, create, develop relevant reporting and data analysis to support engagements 6) Generate and package effective and impactful presentations for stakeholders utilizing a storyboard framework

    **What you will do**

    + Document and maintain process and data flows utilizing six sigma tools & methodologies as well as Agile framework

    + Partner with process owners and process & product managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience

    + Derive solutions from an end-to-end perspective to include product life-cycles, often extending to upstream and downstream businesses and applications.

    + Review, analyze and make recommendations to the design and implementation of operational activities

    + Identify required data elements, and create source-to-target mappings (including business logic) for data transformations.

    + Develop data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise.

    + Solicit, understand, and document the business requirements, processes and workflows

    + Lead the creation of requirements documents and serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality

    + Manage projects and work product through a matrix managed environment

    **Must-Have***

    + Bachelor's Degree or equivalent

    + 8 years of advanced knowledge and relevant application / experience with statistical analysis, multivariate procedures, and financial services data infrastructures

    + 8 years of experience in Financial Services or Banking industries

    + Lean Six Sigma Certification Black Belt or equivalent

    + Agile and/or SaFe (Scaled Agile) Certification or Equivalent

    + Project Management Professional (PMP) Certification or Equivalent

    **Skills and Knowledge**

    + Master's Degree in a related field is preferred

    + Broad knowledge of project management

    + Expert of working in an agile environment creating user stories and closely working with technical team members to clarify and articulate requirements

    + At least 8-10 years of experience in Business Analysis Skills – Requirements analysis, Elicitation, Agile Methodologies

    + At least 8-10 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment

    + At least 8-10 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes

    + At least 8-10 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process

    + Experience with project management

    + Analytical and Communication skills

    + Planning and Co-ordination skills

    + Ability to perform critical analysis, to critique the work of others, and to build the firms data management model

    + Strong knowledge and working understanding of finance, operations, portfolio management and trading concepts that intersect and interact with statistical analysis and predictive modeling.

    + Data analysis – Must have proficiency with SQL, Microsoft Excel, Tableau , MIRO or equivalent

    + Knowledge of Total Quality Management, Lean Six Sigma, Design Thinking and OCM is a plus

    + Self-starter with an entrepreneurial spirit and an ability to bring clear direction in the face of uncertainty / ambiguity

    + Excellent communication skills, specifically regarding communicating technical data and statistical issues in a fashion that can be readily digested and understood by others.

    **Compensation**

    Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    ***To be considered for this position you must meet at least these basic qualifications**

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    **Benefits and Perks**

    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

    **ABOUT CITY NATIONAL**

    City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

    _*City National Bank does business in Miami and the state of Florida as CN Bank._

    For more information about City National, visit cnb.com .

    **EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION**

    City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/159726e0-aeb1-4058-9052-d7a2d69626b8.pdf)

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email ([email protected]) or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.


    Employment Type

    Full Time


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