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STEM

Quality Control Analysts

Conduct tests to determine quality of raw materials, bulk intermediate and finished products.

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Salary Breakdown

Quality Control Analysts

Average

$65,020

ANNUAL

$31.26

HOURLY

Entry Level

$36,520

ANNUAL

$17.56

HOURLY

Mid Level

$60,600

ANNUAL

$29.14

HOURLY

Expert Level

$96,570

ANNUAL

$46.43

HOURLY


Program Recommendations

Quality Control Analysts

Chandler-Gilbert Community College (MCCCD)

Associate in Arts, Emphasis in Food Science and Technology

Education

Associate's Degree

Estrella Mountain Community College (MCCCD)

Associate in Arts, Emphasis in Food Science and Technology

Education

Associate's Degree

Glendale Community College (MCCCD)

Associate in Arts, Emphasis in Food Science and Technology

Education

Associate's Degree

GateWay Community College (MCCCD)

Associate in Arts, Emphasis in Food Science and Technology

Education

Associate's Degree

Phoenix College (MCCCD)

Associate in Arts, Emphasis in Food Science and Technology

Education

Associate's Degree

Paradise Valley Community College (MCCCD)

Associate in Arts, Emphasis in Food Science and Technology

Education

Associate's Degree


Current Available

Quality Control Analysts

101

Current Available Jobs


Top Expected Tasks

Quality Control Analysts


Knowledge, Skills & Abilities

Quality Control Analysts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mathematics

KNOWLEDGE

Production and Processing

KNOWLEDGE

Chemistry

KNOWLEDGE

English Language

KNOWLEDGE

Administrative

SKILL

Quality Control Analysis

SKILL

Monitoring

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Complex Problem Solving

ABILITY

Near Vision

ABILITY

Written Comprehension

ABILITY

Oral Comprehension

ABILITY

Written Expression

ABILITY

Oral Expression


Job Opportunities

Quality Control Analysts

  • TMGF Order to Cash Order Management Business Analyst
    Intel Corporation    Chandler, AZ 85248
     Posted about 9 hours    

    Job Description

    Intel TMGF is a semiconductor wafer foundry known for its commitment to innovation and excellence. We are embarking on a transformative ERP project aimed at optimizing our Order to Cash OTC processes. To support this critical initiative, we are seeking a highly skilled Business Analyst with deep expertise in semiconductor manufacturing and ERP systems.

    Position Overview:

    As the Business Analyst for our Semiconductor Wafer Foundry ERP Transformation in the OTC domain, you will play a vital role in ensuring the success of our project. You will be responsible for reviewing, providing inputs, and approving various documents and scripts related to configuration, testing, security, integration, cutover planning, and user acceptance testing. You will be involved in helping to design the Order Management processes for an SAP S4 HANA ERP Transformation which will include designing and configuring applications to meet business process and application requirements on SAP SD OTC process. Your analytical insights and attention to detail will contribute to the alignment of our systems with industry best practices.

    The Order Management processes could include Order capture, Pricing, Order Confirmation end to end. Process will include B2B, customer portal or email via integration through third party system, sample orders, VMI order, service order, intercompany, Free of Charge order, Credit Memo Request, Debit Memo Request, Third party drop shipment, customer fulfillment models, order validation, order tracking, order acknowledgement.

    You are expected to have experience in the Order Management part of the Order to Cash process, right from the Order creation up to the Invoicing process.

    As the Business Analyst for the Semiconductor Wafer Foundry ERP Transformation Order to Cash, your key responsibilities will include:

    Configuration Management: Review, provide inputs, and approve Configuration Design Documents CDD to ensure alignment with business needs. Oversee the development of Configuration Unit Test CUT scripts and validate CUT results. Review and approve Functional Design Specs FDS to ensure they meet process requirements. Assist in the development of Functional Unit Test FUT scripts and validate FUT results. Support the development and validation of Security Unit Test SUT scripts and results.
    Testing and Integration: Collaborate on the development of Integration Test scripts to verify system functionality. Analyze and validate Integration Test results to identify any issues or discrepancies.
    Cutover and Data Migration: Contribute to the development and execution of the cutover plan, ensuring a smooth transition to the new ERP system. Monitor and validate data loads during cutover cycles to ensure data accuracy and completeness.
    Documentation and Approval: Provide inputs to Level 3 Process Flows, Solution Design Decisions, and FIT-GAP analysis. Collaborate on defining security roles and controls related to the Order management process. Review and approve analytics requirements. Assess and approve change impacts resulting from process modifications.
    User Acceptance Testing UAT: Prepare and execute UAT scripts to validate that the ERP system meets business requirements. Document and report UAT results, including issues and resolutions.
    Post ERP program, ability to provide sustaining operation support as order management Analyst. Ideal candidates can demonstrate: Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams.

    This position is not eligible for Intel immigration sponsorship.

    Qualifications

    Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

    Minimum Qualifications:

    Bachelor's degree in Business, Information Technology, or a related field; advanced degree preferred.
    4+ years experience in
    Business Analyst
    Semiconductor manufacturing
    ERP transformations.
    Order Management part of the Order to Cash process
    Preferred Qualification:

    Strong understanding of semiconductor wafer foundry operations, Order management processes, and industry best practices.
    Familiarity with ERP systems commonly used in semiconductor manufacturing (e.g., SAP ECC or S/4 HANA)
    Hands-on experience in SAP Sales and Distribution- Order management or a Certification in SAP S/4 Hana (SD) is an added advantage.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Interest

    Manufacturing

    Employment Type

    Full Time

  • Business Analyst
    Microsoft Corporation    Phoenix, AZ 85067
     Posted about 22 hours    

    Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services. Microsoft Cloud Operations + Innovation is responsible for designing, building, and operating our unified global datacenters, managing the supply planning and capacity utilization of our unified infrastructure, and is responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams).

    The Data Center Demand and Strategic planning (DDSP) organization is seeking an exceptional Program Manager candidate to help drive world class processes, data quality and fidelity in Datacenter (DC) demand creation, publication, and communication to cross-organization stakeholders and leadership. This role is responsible for ensuring on-time high quality Demand forecasting deliverable and effective communication through process creation, data analysis and integration with CO+I process.

    This critically vital role requires an individual who can expertly drive execution excellence, compliance, and business enablement using deep data insights and processes to improve Demand forecasting. Responsibilities include developing and improving processes for DDSP operations, collaborating with stakeholders across functions and metrics, ensuring compliance with policies and standards, and implementing and monitoring risk control measures. This role requires extensive cross-group coordination, agile workload management, analytical approach, excellent communication skills, and a willingness to engage globally.

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

    **Responsibilities**

    + Support the development of scalable operating processes that deliver a consistent and excellent experience for our Demand creation, partners and field stakeholders.

    + Compile comprehensive and accurate Senior Leadership Team (SLT) facing reports on a timely basis

    + Support day-to-day operations with ad-hoc analysis.

    + Support demand planning in Sales and Operations Planning (S&OP) and Executive S&OP

    + Build and manages key relationships needed for demand planning. Drives collaboration and alignment on plans; cross-functional relationships.

    + Guide business leaders with confidence in your analytics and reporting to ensure smooth execution.

    + Summarize and clearly communicate data analysis assumptions and results.

    + Executing processes in a compliant manner with a focus on reducing cycle time, improving planning forecast, analyzing root causes and driving change management

    + Develop road mapping of Data science and business workstreams to ensure Microsoft is poised for long-term success

    + Improving process maturity by aligning and optimizing processes across lines of business, and prioritizing engineering, data science, process, and policy opportunities

    + Leverage subject matter expertise and stakeholders to assess demand trends and workstream trends to develop early insights and callouts.

    + Represent the voice of the DC Demand across multiple groups within Microsoft using various listening mechanisms to capture feedback and growth opportunities and use them to influence DDSP roadmaps

    + Establish global network and be a trusted advisor for Demand creation and managing escalations globally

    + Apply a continuous improvement mindset to everything we do, using data and business insights to improve Partner Experiences, partner transactional Quality, tools and communications modes.

    + Embody ourCulture (https://www.microsoft.com/en-us/about/corporate-values) andValues (https://careers.microsoft.com/us/en/culture)

    **Qualifications**

    **Required Qualifications:**

    + Bachelor's Degree in Engineering, Business operations, Supply Chain Management, Finance, Supply Chain Analytics, or related field AND 4+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience

    + OR Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 2+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience

    + OR equivalent experience.

    **Other Requirements:**

    These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

    + **Preferred Qualifications:**

    + Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.

    + Self-driven and highly motivated, with an ability to interpret and translate existing processes, program guides, and work instructions into optimized processes that align with business program management (BPM) format requirements.

    + Customer obsessed – always striving to meet or exceed customer expectations.

    + Creativity and judgment to develop innovative solutions to complex problems

    + Relate and communicate effectively at different levels, across different cultures. Excellent communication skills, both written and verbal, with the ability to clearly articulate complex subjects to a global audience.

    + Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.

    + Ability to manage sensitive, business impacting information, and closely control dissemination.

    + End to End Systems Thinker thatleverages data to identify opportunities for process improvement.

    + Passion and ability to achieve exceptional results, tackle ambiguity, and match a fast pace of delivery with minimal supervision.

    Business Analytics IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year.

    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

    Microsoft will accept applications for the role until June 12, 2024.

    \#IPACareers

    \#COICareers

    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .


    Employment Type

    Full Time

  • Software Test Engineer Pilot License Required
    ManpowerGroup    Tempe, AZ 85282
     Posted about 22 hours    

    SOFTWARE TEST ENGINEER – **Video Games PILOT LICENSE REQUIRED**

    Location: Tempe, AZ

    Benefits and PTO provided

    At Experis Game Solutions, we partner with developers and publishers of video games on all platforms to improve testing coverage using the latest technology. With more than 12 years of QA partnerships, we believe in testing smart and gaming hard!! We are looking for a Software Test Engineer that has a private pilot license to join our growing team and assist with Flight Sim games. Testing responsibilities can be trained however a pilot license is REQUIRED.

    Responsibilities of the role include but are not limited to the following:

    + Performing both black box and white box testing, and constructing scripted test cases

    + Creating and execute test plans and test cases

    + Will work in an embedded collaborative environment with development and other QA teams

    + Sprint planning in an Agile environment

    + Involved in root cause analysis, risk mitigation and various other review processes

    + Manages workflow using tools such as JIRA, Confluence, TestRail

    + Will develop a solid understanding of test requirements (Acceptance/Exit Criteria)

    + Demonstrated experience with Windows/Office programs, and performing simple administration tasks

    + Assists in testing automation and tools developed in support of games

    + Must have the ability to solve difficult problems solo and with others

    + Demonstrated high level of accountability and personal responsibility leading to the success of projects required

    + Bonus skills would include knowledge or experience with; unit testing or load testing frameworks, Perforce, and network sniffers/analyzers

    + Bachelor's degree in Computer Science preferred

    + Pilot's License required

    We are an equal opportunity employer and value diversity, especially at our company. Our wide range of backgrounds brings diverse thinking, which, in-turn, crafts better video games through improved test coverage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.


    Employment Type

    Full Time

  • Software Test Engineer
    ManpowerGroup    Tempe, AZ 85282
     Posted about 22 hours    

    **SOFTWARE TEST ENGINEER – Video Games**

    Experis Game Solutions is seeking a Software Test Engineer to join our team! As a Software Test Engineer, you will have 5+ years’ experience in QA, creating test cases and KPI reporting in the video game industry. You will utilize the resources provided to us by world-class publishers and technology leaders to build an environment that keeps skillful people happy through challenge and work-life balance.

    **Job Title: Software Test Engineer**

    **Location: Tempe, AZ (relocation assistance provided)**

    **Pay: $20-$30/hr depending on experience**

    **Key Responsibilities**

    + Creating and executing test plans and test cases

    + Will work in an embedded **collaborative** environment with development and other QA teams

    + Familiarity with sprint planning in an Agile environment

    + Involved in **root cause analysis** , risk mitigation and various other review processes

    + Manages workflow using tools such as JIRA, Confluence, TestRail (can train on specific technologies)

    **Requirements**

    + 5+ years experience working in QA in the video game industry in progressing roles

    + Experience as a feature/area owner and creating test cases

    + Demonstrated experience with Windows/ **Office programs** , and performing simple administration tasks

    + Demonstrated high level of accountability and personal responsibility leading to the success of projects required

    + Must have demonstrated superior testing and project management skills through production of world class products

    **Benefits**

    + Comprehensive benefits package

    + Access to cutting-edge technology and resources

    + Opportunities for career growth and advancement

    + Fun and collaborative work environment with like-minded individuals

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.


    Employment Type

    Full Time

  • Senior Business Analyst - Ecommerce
    WM    Phoenix, AZ 85067
     Posted 2 days    

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

    WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

    **I. Job Summary**

    Recognized across the organization for functional expertise. Acts as the primary liaison between the Technology and the business of new systems and enhancement of existing systems. Conducts technically advanced and in-depth level business process analysis, functional design, and preliminary effort / cost / benefit analysis in an effort to align Technology solutions with business initiatives. Lead development and implementation of eCommerce waste & recycling service-oriented solutions, leveraged technology to enhance customer experience, streamline processes, and drive sustainable practices within the industry. The ideal candidate will have a strong background in managing eCommerce platforms, specifically Salesforce and Salesforce B2B Commerce (formerly CloudCraze),

    **II. Duties and Responsibilities**

    To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.

    + Drive sales growth by developing and prioritizing features that enhance the customer experience, improve conversion rates, and increase overall revenue.

    + Collaborated closely with business partners, product owners and UX team to make and drive/execute recommendations.

    + Contributes expertise in particular business processes and is responsible for formulating systems/process scope and objectives relative to the organization's business plan and user requirements, process flow definitions, business process mapping and functional specifications.

    + Ensures the development of complex design solutions, enhancements to existing capabilities to meet business requirements and objectives.

    + Works with Salesforce, including customization, configuration, and integration with other systems.

    + Manage and Analyze CRM data within Salesforce to support business decisions and optimize customer interactions.

    + Design and implement workflow rules, process builders, and automation within Salesforce B2B Commerce (formerly CloudCraze) to streamline business processes.

    + Develop Custom Solutions to extend Salesforce capabilities using Apex Programming and Visualforce.

    + Integrate Salesforce with third-party applications and services using APIs and middleware tools.

    + Use Agile frameworks and tools for managing and tracking development progress.

    + Manage a technical product backlog, including prioritization of technical debt, refactoring needs, and feature enhancements.

    + Develop and maintain a technical product roadmap that aligns with both business objectives and technical evolution.

    + Work closely with technical stakeholders, such as developers, QA engineers, and DevOps, to gather requirements, address technical constraints, and communicate progress.

    + Define and Track technical performance metrics (e.g., system reliability, performance benchmarks) to drive continuous improvement and optimization.

    + Collaborate with the sales team to identify opportunities for revenue growth through eCommerce waste & recycling solutions, providing insights and support to drive sales initiatives, nurture client relationships, and meet sales targets.

    **III. Supervisory Responsibilities**

    Will coach and mentor less experienced analysts and act as team leader on more complicated systems projects.

    **IV. Qualifications**

    The requirements listed below are representative of the qualifications necessary to perform the job. **Must live and work in the US.**

    A. Education and Experience

    Education: Bachelors Degree (accredited) in Computer Science, MIS, or similar area of study

    Preferred Education: Master's Degree (accredited) in Computer Science, MIS, or similar area of study

    Experience: Eight years of relevant work experience as a IT Business Analyst (in addition to education requirement). Four years working as an IT Manager/Project Manager may substitute for the minimum years of experience.

    B. Certificates, Licenses, Registrations or Other Requirements

    Preferred Certifications:

    + Salesforce Certified Sales Cloud Consultant

    + Salesforce Certified Service Cloud Consultant

    + Salesforce Certified B2B Commerce Developer

    + Certified Scrum Product Owner (CSPO)

    + Professional Scrum Product Owner (PSPO)

    + Digital Marketing Institute (DMI) certification

    C. Other Knowledge, Skills or Abilities Required

    Technically advanced knowledge or in-depth skills in one or more of the following is required:

    + Systems development, implementation, upgrades and analyses

    + QA testing, business analysis methodologies, system design and related analysis

    + Project management methodologies

    + Training and communication skills

    + Expertise in Agile methodologies for efficient project management

    + Effective cross-functional collaboration abilities

    + Proven track record in driving digital sales growth

    + Familiarity with the waste industry, terminology, sustainability and best practices

    + Detail oriented with the skill to analyze and “read between the lines”

    + Working with field stakeholders to ensure compliance with legal and municipal requirements

    + Tools: Microsoft Office Suite, JIRA, Salesforce, PowerBI, LogRocket, LucidChart

    **V. Work Environment**

    Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

    Normal setting for this job is: office setting and/or landfill/outdoor.

    The expected salary range for this position is $102,700 - $153,525. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

    **Benefits**

    At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

    If this sounds like the opportunity that you have been looking for, please click Apply.

    Equal Opportunity Employer: Minority/Female/Disability/Veteran


    Employment Type

    Full Time

  • Lead Business Analyst
    City National Bank    Phoenix, AZ 85067
     Posted 3 days    

    **Lead Business Analyst**

    **WHAT IS THE OPPORTUNITY?**

    The Lead Business Analyst will drive the planning and execution for the development of solutions for our clients and colleagues. This individual will work closely with business users to understand their needs and translate them into process and technology requirements to solve business problems. This role will work with Technology, the Front Office, Client Servicing, Operations, and other stakeholders like Risk & Compliance, to ensure the delivery of high-quality solutions. This individual will also serve as a point person for a particular program/journey or workstream in execution.

    Responsibilities include day-to-day execution of product routines, as well as planning, reporting, and transformation. This entails understanding client/colleague experience needs, process re-engineering, planning/project management, business/data analysis, creation of user stories, testing, and implementation activities. Activities may also include reporting, managing communications, training, and ongoing support of the introduction of new features and capabilities.

    Experience with Salesforce nCino, Client Onboarding, Account Opening, and Client/Party Maintenance highly desired. Familiarity with Agile Product routines, Salesforce, Appian and management of day-to-day user support preferred.

    This Lead Business Analyst must be highly independent but may be responsible for coaching Business Analysts and Associate Business Analysts in successful delivery.

    **What you will do**

    + Primary interface to our Consumer Bank Lending products team and supporting changes to those products on our current state platform while migration decisions to nCino are in progress.

    + Drive product/program execution, including setting priorities, defining scope, and follow through to implementation and BAU support; proactively manage multiple stakeholders across functions and levels throughout execution lifecycle

    + Facilitate, understand, and analyze business needs across stakeholders; includes the review, research, and documentation of current state

    + With transition from current state to future state, ability to articulate business impacts (benefits and implications) to processes and risks & controls

    + Own intake and prioritization process of new changes across multiple business processes and stakeholders

    + Deliver project or release status updates as needed

    + Assess business requirements and identify enhancements to design future state and create user stories for implementation

    + Create basic mockups and wireframes accompanying business requirements to hand over to Technology for development

    + Create acceptance criteria and perform/coordinate testing, working with impacted teams and Technology on defect resolution

    + Serve as a point of contact for day-to-day support of platform users: answer questions, troubleshoot inquiries, log & track issues, and triage as appropriate to Technology; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation

    + Help design and execute a broader support model, inclusive of self-service materials/capabilities and feature enhancements to minimize questions and avoid repeat issue escalation

    + Create and maintain reports and dashboards as needed

    + Actively drive team’s Agile Product Ownership evolution; participate as a Subject Matter Expert to support product roadmap and ensure alignment with CNB’s overall Transformation strategy

    + All other appropriate duties as required

    **Must-Have***

    + Minimum 6 years in product management, business analysis, and/or technical support role

    + Minimum 6 years strategy development, transformation, project management, working with senior leaders

    + Minimum of 6 years business/process/data analytics experience

    + Minimum 4 years of experience in a financial services operations environment

    + Experience with Client Onboarding, Account Opening, and Client/Party Maintenance and workflow platforms

    + Bachelor's Degree

    **Skills and Knowledge**

    + Ability to drive transformation and execution with technology

    + Ability to resolve complex problems with minimal guidance; excellent analysis, critical thinking, and problem-solving skills

    + Ability to communicate effectively; excellent interpersonal, verbal, and written communication skills with demonstrated ability to effectively communicate with all levels of management

    + Must be able to capture and critically evaluate gaps, requirements and translate into working solutions

    + Must be able to get work done through others, influence, and prioritize

    + Must be able to seek clarity and persevere through ambiguity; demonstrate flexibility and quickly adapt to changing priorities

    + Working knowledge of Agile methodology and Product Management routines

    + Prior banking experience and experience with process analysis and design

    + Experience coaching or managing teams and providing constructive feedback

    + Works on problems of diverse scope where analysis of data is required; comfort with high priority projects where business problems and stakeholder management can be complex

    + Attention to detail

    + Excellent project and program planning and managerial skills are required; strong organizational skills, with ability to independently own bodies or work and manage deadlines

    + Strong knowledge in MS Word, Excel, PowerPoint, and Visio. Working Knowledge of financial analysis techniques

    + Must have Agile certification (SAFe, Agile Certified Practioner, etc.) or ability to obtain a certification within 12 months of hire

    **Compensation**

    Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    ***To be considered for this position you must meet at least these basic qualifications**

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    **Benefits and Perks**

    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

    **INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

    City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

    **ABOUT CITY NATIONAL**

    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.


    Employment Type

    Full Time

  • Business Analyst II - Remote in the California market
    Prime Therapeutics    Phoenix, AZ 85067
     Posted 3 days    

    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

    **Job Posting Title**

    Business Analyst II - Remote in the California market

    **Job Description Summary**

    Serves as liaison between departmental team business owners, end users, IT, Claims and Clinical departments. Responds to ad hoc requests for support, reports and analysis. Supports departmental management team by providing trending and performance data. Supports special projects. Maintains and monitors reporting queues and requests (if appropriate), and internal share point sites. May participate in full life cycle development by performing requirements analysis, process development and design, and testing using development methodology. Collaborates with functional teams, as well as with IT business analysts and programmers to develop detailed design specifications according to standards.

    **Job Description**

    + Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology to provide efficient, cost-effective solutions as directed. Identifies impact of solutions on existing and future systems. May perform operational activities.

    + Creates and maintains standard related reports to support operational and development needs.

    + Manages reporting and requests for ad hoc reports to support sales, implementation, new product development, specials.

    + Queries data warehouse and internal databases and prepares user friendly reports according to requestors? requirements.

    + Creates and maintains internal management tools and databases to support CQI, rates, workflow business rules and system configuration, reimbursement and document management requirements.

    + Develops and maintains project plans. Manages small to medium sized projects, system enhancements impacting data management.

    + Conducts root cause analyses, gathering data to pinpoint problem areas on which to focus, validating that the analysis is data driven, recommending and implementing solutions and evaluating those results, and implementing controls to monitor consistent use of the solution.

    + Participates in design plans for implementation, produces user documentation and training materials. May conduct end user training.

    + Provides status reports that give a detailed description of the current project's progress and indicates time devoted to each task of the project; leads status meetings, creating agendas and documenting meeting minutes as needed.

    + Identifies reporting needs based on system configuration and workflows and documents reporting requirements and testing of new reports in development prior to implementation to Production.

    + Participates in initiatives or projects that support process improvements, leveraging new system capabilities or the integration of data/other applications into existing systems.

    + Performs other duties as assigned.

    **Responsibilities**

    + Related professional experience in the managed care, healthcare, or insurance industries.

    + Analytical/problem solving skills.

    + Excellent verbal and written communication skills.

    + Strong PC background and efficient in using standard software.

    + Knowledge of system process analysis and/or program management, estimating IT system development, and testing.

    + For positions supporting Medicare, requires experience working in Medicare Operations.

    **Work Experience**

    Work Experience - Required:

    Business Analysis

    Work Experience - Preferred:

    **Education**

    Education - Required:

    A Combination of Education and Work Experience May Be Considered., Bachelors

    Education - Preferred:

    **Certifications**

    Certifications - Required:

    Certifications - Preferred:

    Potential pay for this position ranges from $55,270.00 - $88,430.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

    To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.

    _Prime Therapeutics LLC is an Equal Opportunity Employer_ _and a Tobacco-free workplace_ _. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law._ _Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures_ _._

    Positions will be posted for a minimum of five consecutive workdays.

    Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

    If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

    Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **​** If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].


    Employment Type

    Full Time

  • Business Analyst II - Remote, US
    Navient    Phoenix, AZ 85067
     Posted 3 days    

    **Earnest’s mission is to make higher education accessible and affordable for everyone.** We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products.

    We build tools that help people feel in control of their financial future, including:

    + **Private student loans** - low rates, people-first service, and flexible payments.

    + **Student loan refinancing** - break free from high interest rates or monthly payments.

    + **Scholarships** - access to thousands of scholarships to help students pay less.

    **The Business Analyst position will report to the Lead Business Analyst.**

    **As a Business Analyst, you will:**

    + Perform hands-on, in-depth analysis to assist in identifying business opportunities and decisions

    + Perform root cause analysis to understand what’s driving performance across key business metrics

    + Clearly and concisely communicate insights and results to both technical and non-technical stakeholders

    + Support strategic initiatives from planning to execution, offering data-driven recommendations and tracking their success

    + Work collaboratively to constantly elevate deep analysis and insights, fostering a culture of data-driven decision-making

    **Your Impact:**

    + Informed data decision-making at all levels of the organization, reducing the risk of making decisions based on intuition or incomplete information

    + The ability for us to act quickly against your insights and recommendations to improve our overall business

    + Deep understanding of performance against our key strategic initiatives to keep moving us forward as a business

    **About You:**

    + 3+ years of relevant work experience in a data-centric role (e.g. analytics, business intelligence, business analytics, finance, investment banking, financial/risk modeling, pricing, management consulting, etc.)

    + Bachelor's degree (B.S.) in quantitative field such as Statistics, Mathematics, Economics, Business, or Finance or Combination of relevant education, experience and training

    + Ability to understand and act on complex, open-ended problems, and to adapt, operate, and thrive under ambiguity

    + Experience manipulating and summarizing data using SQL

    + Experience communicating results and insights to cross-functional stakeholders

    + Experience with data-visualization (ex: Looker, Tableau, etc.)

    **Even Better:**

    + Experience developing forecasting models

    + Experience using in a statistical software such as Python or R

    + Experience in financial technology field

    **About Us:**

    What makes an “Earnie” culture:

    + **Drivers** – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.

    + **Humility** – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.

    + **Growth Mindset** – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.

    Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!

    **Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:**

    + Health, Dental, & Vision benefits plus savings plans

    + Work anywhere in the U.S.

    + Mac computers + work from home stipend to set up your home office

    + Monthly internet and phone reimbursement

    + Employee Stock Purchase Plan

    + RSUs

    + 401(k) plan to help you save for retirement plus a company match

    + Robust tuition reimbursement program

    + $1,000 travel perk on each Earnie-versary to anywhere in the world

    + Competitive days of annual PTO

    + Annual “my day”

    + Pet insurance!

    + Competitive parental leave

    + Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

    **At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.**

    _Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance._

    \#LI-DNI

    A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary, determined primarily based on a candidate’s location. Earnest takes a market-based approach, categorizing U.S. locations into one of five zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.

    Pay Range

    $100,100—$125,125 USD


    Employment Type

    Full Time

  • Senior Lead Data Management Analyst
    Wells Fargo    CHANDLER, AZ 85286
     Posted 5 days    

    **About this role:**

    Exciting opportunity alert! Wells Fargo is on the lookout for a Senior Lead Data Management Analyst specializing in Customer Data Product Strategy and Management Services within Consumer and Small Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com .

    **In this role, you will:**

    + Act as the primary Issue Management point of contact for Customer Information (CI) owned Issues

    + Partner with Consumer Data and Artificial Intelligence Issue Management Lead (IML) and stakeholders as needed to ensure adherence to Issue Management timelines and expectations

    + Lead the strategy and delivery of solutions of highly complex and unique challenges requiring full understanding of impacts and comprehensive stakeholder engagement

    + Deliver solutions that are long-term, large scale and require planning and progression, effective communication, and ongoing risk assessment

    + Act as a Control Owner Delegate for CI-Owned controls

    + Partner with CI SMEs, Business Control Management, and CDAI Issue Management Lead, to assess controls for gaps or deficiencies

    + Design effective controls or improve existing controls where a gap is identified

    + Partner with BCM to ensure all CI-owned Controls adhere to Internal Control Policy requirements

    + Understand control procedure requirements and ensure control procedures and reporting requirements are executed and evidenced in a timely manner

    + Track & communicate control performance and facilitate root cause analysis where a threshold breach is detected

    **Required Qualifications:**

    + 7+ years of Data Management, Business Analysis, Analytics, or Project Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Desired Qualifications:**

    + 2+ years of experience with data management policies, interpreting said policies, and understanding the larger impact of these policies

    + Experience leading large-scale initiatives

    + 2+ years of Banking or Finance issue management experience

    + 2+ years of data controls experience

    + Excellent communication skills

    + Previous Agile experience

    **Job Expectations:**

    + Ability to travel up to 10% of the time.

    + This position offers a hybrid work schedule.

    Job posting may come down early due to volume of applicants.

    This position is not eligible for Visa sponsorship.

    **Posting Location(s):**

    + 401 S Tryon St. - Charlotte, North Carolina 28202

    + 3075 Loyalty Cir. - Columbus, Ohio 43219

    + 600 4th St. - Minneapolis, Minnesota 55415

    + 2700 S Price Rd. - Chandler, Arizona 85286

    Required locations listed.

    Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards.

    **Posting End Date:**

    8 Jul 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-381415-2

    **Updated:** Sat Jun 29 03:48:19 UTC 2024

    **Location:** CHANDLER,Arizona


    Employment Type

    Full Time

  • Fraud Decision Science Analyst Mid-Level
    USAA    Phoenix, AZ 85067
     Posted 5 days    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    **The Opportunity**

    As a dedicated Fraud Decision Science Analyst-Mid-Level, you will provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and motivate change. The essence of work performed by the Fraud Decision Science Analyst Mid-Level involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

    We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is **not** available for this position. This position can work remotely in the continental U.S. with occasional business travel. However, any individual that resides within a 60-mile radius of the listed USAA office locations and able and willing to work 4 days from the office is preferred.

    **What you'll do:**

    + Uses intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

    + Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

    + Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

    + Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management.

    + Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

    + Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

    + Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply.

    + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

    + Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

    + Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline; OR 4 years of related experience in statistics, mathematics, or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance)

    + OR

    + Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or other quantitative discipline with 2 years’ experience in data/analytics or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance).

    + Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

    + Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

    **What sets you apart:**

    + US military experience through military service or a military spouse/domestic partner.

    + Fraud experience.

    + Experience with a scripting language (VBA, Perl, JavaScript, Python).

    + Bachelor's or Master's in a quantitative discipline.

    + 4+ years’ experience in the financial industry, fraud experience preferred.

    + 4+ years’ experience with Excel in performing data analysis, visualization, and reporting.

    + 4+ years’ experience programming with SQL. Must be able to write complex queries to manipulate large data sets.

    + 4+ years’ experience performing data validation and building executive reports for management.

    + Strong analytical and critical thinking skills and a basic understanding of statistics.

    + Strong communication skills, attention to detail and passion for excellence.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000 **.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time


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