Quality Control Analysts

**JOB DESCRIPTION**

**Job Summary**

Analyzes complex business problems and issues using data (SQL and advanced Excel functions) from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with clients to modify or tailor existing analysis or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action. This is a general role in which employees work with multiple types of business data. May be internal operations-focused or external client-focused.

**KNOWLEDGE/SKILLS/ABILITIES**

+ Elicit requirements using interviews, document analysis, and requirements workshops, business process descriptions, use cases, business analysis, task and workflow analysis.

+ Subject matter expert of Medicare and Healthcare enrollment 834 files.

+ Interpret customer business needs and translate them into application and operational requirements

+ Communicate and collaborate with external and internal customers to analyze and transform needs, goals and transforming in to functional requirements and delivering the appropriate artifacts as needed.

+ Work with operational leaders within the business to provide recommendations on opportunities for process improvements, medical cost savings or revenue enhancements.

+ Create Business Requirements Documents, Test Plans, Requirements Traceability Matrix, User Training materials and other related documentations.

+ Actively participates in all stages of project development including research, design, programming, testing and implementation to ensures the released product meets the intended functional and operational requirements.

**JOB QUALIFICATIONS**

**Required Education**

Bachelor's Degree or equivalent combination of education and experience

**Required Experience**

+ 5-7 years of business analysis experience,

+ 6+ years managed care experience.

+ Demonstrates proficiency in a variety of concepts, practices, and procedures applicable to job-related subject areas.

**Preferred Education**

Bachelor's Degree or equivalent combination of education and experience

**Preferred Experience**

+ 3-5 years of formal training in Project Management

+ Experience working with complex, often highly technical teams

+ SQL and advanced Excel

**Preferred License, Certification, Association**

Certified Business Analysis Professional (CBAP), Certification from International Institute of Business Analysis preferred

Six Sigma Certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Analyzes complex business problems and issues using data (SQL and advanced Excel functions) from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with clients to modify or tailor existing analysis or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action. This is a general role in which employees work with multiple types of business data. May be internal operations-focused or external client-focused.

**KNOWLEDGE/SKILLS/ABILITIES**

+ Elicit requirements using interviews, document analysis, and requirements workshops, business process descriptions, use cases, business analysis, task and workflow analysis.

+ Subject matter expert of Medicare and Healthcare enrollment 834 files.

+ Interpret customer business needs and translate them into application and operational requirements

+ Communicate and collaborate with external and internal customers to analyze and transform needs, goals and transforming in to functional requirements and delivering the appropriate artifacts as needed.

+ Work with operational leaders within the business to provide recommendations on opportunities for process improvements, medical cost savings or revenue enhancements.

+ Create Business Requirements Documents, Test Plans, Requirements Traceability Matrix, User Training materials and other related documentations.

+ Actively participates in all stages of project development including research, design, programming, testing and implementation to ensures the released product meets the intended functional and operational requirements.

**JOB QUALIFICATIONS**

**Required Education**

Bachelor's Degree or equivalent combination of education and experience

**Required Experience**

+ 5-7 years of business analysis experience,

+ 6+ years managed care experience.

+ Demonstrates proficiency in a variety of concepts, practices, and procedures applicable to job-related subject areas.

**Preferred Education**

Bachelor's Degree or equivalent combination of education and experience

**Preferred Experience**

+ 3-5 years of formal training in Project Management

+ Experience working with complex, often highly technical teams

+ SQL and advanced Excel

**Preferred License, Certification, Association**

Certified Business Analysis Professional (CBAP), Certification from International Institute of Business Analysis preferred

Six Sigma Certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Analyzes complex business problems and issues using data (SQL and advanced Excel functions) from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with clients to modify or tailor existing analysis or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action. This is a general role in which employees work with multiple types of business data. May be internal operations-focused or external client-focused.

**KNOWLEDGE/SKILLS/ABILITIES**

+ Elicit requirements using interviews, document analysis, and requirements workshops, business process descriptions, use cases, business analysis, task and workflow analysis.

+ Subject matter expert of Medicare and Healthcare enrollment 834 files.

+ Interpret customer business needs and translate them into application and operational requirements

+ Communicate and collaborate with external and internal customers to analyze and transform needs, goals and transforming in to functional requirements and delivering the appropriate artifacts as needed.

+ Work with operational leaders within the business to provide recommendations on opportunities for process improvements, medical cost savings or revenue enhancements.

+ Create Business Requirements Documents, Test Plans, Requirements Traceability Matrix, User Training materials and other related documentations.

+ Actively participates in all stages of project development including research, design, programming, testing and implementation to ensures the released product meets the intended functional and operational requirements.

**JOB QUALIFICATIONS**

**Required Education**

Bachelor's Degree or equivalent combination of education and experience

**Required Experience**

+ 5-7 years of business analysis experience,

+ 6+ years managed care experience.

+ Demonstrates proficiency in a variety of concepts, practices, and procedures applicable to job-related subject areas.

**Preferred Education**

Bachelor's Degree or equivalent combination of education and experience

**Preferred Experience**

+ 3-5 years of formal training in Project Management

+ Experience working with complex, often highly technical teams

+ SQL and advanced Excel

**Preferred License, Certification, Association**

Certified Business Analysis Professional (CBAP), Certification from International Institute of Business Analysis preferred

Six Sigma Certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Analyzes complex business problems and issues using data (SQL and advanced Excel functions) from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with clients to modify or tailor existing analysis or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action. This is a general role in which employees work with multiple types of business data. May be internal operations-focused or external client-focused.

**KNOWLEDGE/SKILLS/ABILITIES**

+ Elicit requirements using interviews, document analysis, and requirements workshops, business process descriptions, use cases, business analysis, task and workflow analysis.

+ Subject matter expert of Medicare and Healthcare enrollment 834 files.

+ Interpret customer business needs and translate them into application and operational requirements

+ Communicate and collaborate with external and internal customers to analyze and transform needs, goals and transforming in to functional requirements and delivering the appropriate artifacts as needed.

+ Work with operational leaders within the business to provide recommendations on opportunities for process improvements, medical cost savings or revenue enhancements.

+ Create Business Requirements Documents, Test Plans, Requirements Traceability Matrix, User Training materials and other related documentations.

+ Actively participates in all stages of project development including research, design, programming, testing and implementation to ensures the released product meets the intended functional and operational requirements.

**JOB QUALIFICATIONS**

**Required Education**

Bachelor's Degree or equivalent combination of education and experience

**Required Experience**

+ 5-7 years of business analysis experience,

+ 6+ years managed care experience.

+ Demonstrates proficiency in a variety of concepts, practices, and procedures applicable to job-related subject areas.

**Preferred Education**

Bachelor's Degree or equivalent combination of education and experience

**Preferred Experience**

+ 3-5 years of formal training in Project Management

+ Experience working with complex, often highly technical teams

+ SQL and advanced Excel

**Preferred License, Certification, Association**

Certified Business Analysis Professional (CBAP), Certification from International Institute of Business Analysis preferred

Six Sigma Certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**JOB DESCRIPTION**

**Job Summary**

Analyzes complex business problems and issues using data (SQL and advanced Excel functions) from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. Collaborates with clients to modify or tailor existing analysis or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action. This is a general role in which employees work with multiple types of business data. May be internal operations-focused or external client-focused.

**KNOWLEDGE/SKILLS/ABILITIES**

+ Elicit requirements using interviews, document analysis, and requirements workshops, business process descriptions, use cases, business analysis, task and workflow analysis.

+ Subject matter expert of Medicare and Healthcare enrollment 834 files.

+ Interpret customer business needs and translate them into application and operational requirements

+ Communicate and collaborate with external and internal customers to analyze and transform needs, goals and transforming in to functional requirements and delivering the appropriate artifacts as needed.

+ Work with operational leaders within the business to provide recommendations on opportunities for process improvements, medical cost savings or revenue enhancements.

+ Create Business Requirements Documents, Test Plans, Requirements Traceability Matrix, User Training materials and other related documentations.

+ Actively participates in all stages of project development including research, design, programming, testing and implementation to ensures the released product meets the intended functional and operational requirements.

**JOB QUALIFICATIONS**

**Required Education**

Bachelor's Degree or equivalent combination of education and experience

**Required Experience**

+ 5-7 years of business analysis experience,

+ 6+ years managed care experience.

+ Demonstrates proficiency in a variety of concepts, practices, and procedures applicable to job-related subject areas.

**Preferred Education**

Bachelor's Degree or equivalent combination of education and experience

**Preferred Experience**

+ 3-5 years of formal training in Project Management

+ Experience working with complex, often highly technical teams

+ SQL and advanced Excel

**Preferred License, Certification, Association**

Certified Business Analysis Professional (CBAP), Certification from International Institute of Business Analysis preferred

Six Sigma Certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $128,519 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Quality Manager**

**Job Description**

As the Quality Manager for our structural steel company, you will be responsible for leading a team of individuals and overseeing the quality of welds in our steel fabrication processes. You will play a crucial role in upholding the highest standards of workmanship and ensuring compliance with industry regulations and customer specifications. The ideal candidate for this position will possess strong leadership skills, in-depth knowledge of welding techniques, and hold a certification as a welding inspector.

**Responsibilities**

+ Develop and implement a comprehensive quality management system to monitor and control all aspects of welding quality.

+ Lead the quality control team and ensure adherence to established standards and procedures.

+ Maintain AISC-related records and coordinate annual AISC audit.

+ Conduct regular inspections and audits to identify any deficiencies or non-compliance with welding specifications and standards.

+ Collaborate with other departments to address quality issues, implement corrective actions, and drive continuous improvement initiatives.

+ Provide guidance and technical expertise to welders and welding inspectors to ensure proper welding techniques and practices.

+ Review and interpret welding procedures, specifications, and drawings to ensure compliance with customer requirements and industry standards.

+ Monitor and evaluate weld quality through visual inspections, non-destructive testing, and destructive testing methods.

+ Implement and maintain records/documentation related to welding inspections, certifications, and quality control measures.

+ Train and mentor a team of welding inspectors and quality control personnel.

+ Set performance goals, provide regular feedback, and conduct performance evaluations for team members.

+ Foster a culture of quality consciousness, teamwork, and continuous improvement within the quality department.

**Essential Skills**

+ **Certified Welding Inspector (CWI) certification is required.**

+ Prior experience in the structural steel industry is preferred.

+ Minimum 5 years’ experience in a management role related to Quality Assurance is preferred.

+ Bachelor's degree in a relevant engineering field or equivalent work experience is preferred.

+ Extensive knowledge of welding processes, techniques, and industry standards (AWS D1.1, AWS D1.8, etc.).

+ Strong understanding of quality management systems and experience in implementing and maintaining quality standards.

+ Excellent leadership and communication skills with the ability to collaborate effectively with cross-functional teams.

+ Attention to detail and a strong commitment to delivering high-quality work.

**Additional Skills & Qualifications**

+ Ability to interpret technical drawings and specifications.

+ Proficiency in quality assurance, inspection, and quality management.

**Why Work Here**

Become part of an employee-owned company with the opportunity to share in the profits based on divisional success. Benefit from a 401k plan with company matching, subsidized medical/dental/vision plans, and discounted premiums offered for completing an annual physical and maintaining a tobacco-free lifestyle. Enjoy company-paid basic Life Insurance, Short- and Long-Term Disability Insurance, and the option to purchase additional life insurance at company-subsidized rates. After one full year of employment, you have the chance to become an 'owner' with an annual payout determined by the company's performance.

**Work Environment**

Work within a dynamic structural steel production facility located in El Mirage, AZ, where you will experience both indoor and outdoor settings. The facility is equipped with swamp coolers and fans for climate control, ensuring a comfortable work environment. It is organized and continually expanding with new production lines.

**Pay and Benefits**

The pay range for this position is $37.02 - $40.87/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

**Workplace Type**

This is a fully onsite position in El Mirage,AZ.

**Application Deadline**

This position is anticipated to close on Jun 13, 2025.

**About Aerotek:**

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.**

**_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_**

**Join us—Where your Career is a Force for Good!**

**Job Description:**

**_WHY CHOOSE US?_**

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

**WHAT YOU NEED TO KNOW ABOUT THE JOB:**

We are actively seeking an experienced third party risk analyst to join our Security Governance team. In this role, you will be responsible for project administration, tracking, monitoring and response coordination for vendor risk assessments, internal audit coordination and regulatory compliance items in alignment with Third Party Risk Management Policy and Standards. This position will report directly to the Director of Information Security Third Party Risk.

The work location for this position is 100% virtual/work from home.

**WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):**

+ Perform enterprise-wide vendor risk assessments on new and existing third parties to assess risks and controls. Prepare detailed and summary reports of vendor risk assessments.

+ Manage third party plans of action to resolve and remediate any vulnerabilities or compliance items that need to be addressed.

+ Partner with business units in developing and implementing controls to effectively mitigate the risks inherent in each vendor relationship. Evaluate exceptions to determine if compensating controls provide adequate protection of data.

+ Work as a subject-matter-expert (SME) with cross-functional oversight to include Security, IT, Legal, Finance, HR, BCP/DR and functional department Supply Managers to ensure compliance with and integration of Third Party Risk Management lifecycle elements.

+ Work directly with internal business partners and Supply Managers to assist them in effectively managing their operational risks related to identification of potential risks in business processes, applications, and systems associated with the vendor engagement.

+ Participate in the development, implementation, and maintenance of Third Party Risk Management policies, procedures and training material in alignment with industry best practices.

_Scope:_ _Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge._

_Qualified candidates must be_ **_authorized_** _to work in the United States. The American Red Cross does not sponsor employment visas._

**WHAT YOU NEED TO SUCCEED (required/minimum qualifications):**

+ At least 3 years of demonstrated experience in information technology and information security required.

+ A Bachelor’s degree in an IT or related discipline required; experience may substitute for education.

+ Information security / TPRM certification, such as CTPRP, CTPRA, CISSP, CISM, CISA, or GSEC a plus.

+ Effective communication skills, both written and verbal, required.

+ Ability to foster effective working relationships with both internal and external business stakeholders.

+ Clear understanding of the principles of governance, risk management, commercial best-practices, ISO security standards and compliance framework.

+ Demonstrated abilities in problem-solving and analysis: identify issues, analyze information to assess root cause and relationships, risks, and potential risk responses.

+ Experience balancing risk management and business drivers is essential.

+ Proven ability to synthesize and summarize complex data into concise recommendations and reports and presenting solution recommendations.

+ Must be highly organized and capable of prioritizing workloads.

+ Self-motivated.

+ Personable.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

++++++++++++++++++++ **Pay Information:**

_The salary range for this position is $85,000-$138,000._ We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

**Benefits for you:**

**As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:**

**• Medical, Dental Vision plans**

**• Health Spending Accounts & Flexible Spending Accounts**

**• PTO: Starting at 19 days a year; based on type of job and tenure**

**• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays**

**• 401K with up to 6% match**

**• Paid Family Leave**

**• Employee Assistance**

**• Disability and Insurance: Short + Long Term**

**• Service Awards and recognition**

***LI-EH1**

**IND123**

**_Apply now! Joining our team will provide you with the opportunity to_**

**_make your career a force for good!_**

_The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._

​

**_Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws._**

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

As a dedicated Workforce Management Analyst I, you will be responsible for contact or claims center workforce management performance such as daily staff requirements, schedule efficiency, and time off). Provides contact center managers and employees guidance and direction for scheduling and time off processes. Monitors contact or claims center trends to plan to improve efficiency and ensure the contact or claims center meets key performance metrics.

This position can work remotely in the continental U.S. with occasional business travel.

**What you'll do:**

+ Responsible for developing contact or claims center schedules to ensure maximum efficiency of resources to meet member demand in a large and/or sophisticated environment.

+ Responsible for proactively identifying contact or claims center scheduling issues utilizing business and strategic supplier data insights.

+ Analyzes data and provides recommendations to influence and improve scheduling execution.

+ Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.

+ Leads all aspects of complex contact center business processes and information ensuring integration with strategic suppliers.

+ Manages and maintains effective relationships with suppliers and cross-functional departments to ensure service level objectives are met.

+ Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.

+ Maintains oversight and update authority to skill template management to ensure MSR abilities align with MSR role / peer group supporting contact center strategy.

+ Reviews trends and develops business case to improve processes.

+ Participates as subject matter expert in enterprise, line of business, or internal projects on workforce strategies; engages appropriate areas within Contact Center Solutions or Claims Workforce Management to validate strategies.

+ Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 years of experience in workforce management planning within a contact or claims center environment.

+ Demonstrated knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.

+ Working experience with workforce management tools and/or software such as NICE IEX.

+ Positive relationship skills, verbal and written communication and ability to identify root cause / solutions.

+ Strong knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.

**What sets you apart:**

+ US military experience through military service or a military spouse/domestic partner

+ Experience supporting contact center or back-office operations workforce management in a large financial services institution applying third party, international vendors

+ Experience handling remediation and issues management initiatives

**Compensation range:** The salary range for this position is: $63,590 - $114,450 **.**

**USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

We have a position open for a Business Analyst to support the Optum Application Managed Services (AMS) Team. The AMS team engages in long term commitments and partnerships.

AMS provides full-service operation to our clients with a proactive approach to business communication, growth and problem resolution. The AMS team partners with health plan clients to become an extension of their organization. The highly seasoned staff is dedicated to managing Claims Edit System (CES) as well as looking at where CES fits in the client’s “Ecosystem”. AMS provides services that will help provide long term benefit for the client, not only direct savings, and increased revenue but also savings in process, manual effort, and other operational areas.

This role can be based in Salt Lake City or is available to telecommuters. The Business Analyst role requires a highly flexible and adaptable analyst with the ability to handle periods of stress and/or heavy workloads. Solid experience as a Business Analyst or similar role is required, along with demonstrated experience with healthcare claims, or Medical /Drug/ reimbursement policies. The BA must have the ability to not only facilitate meetings but also negotiate and drive effective solutions by proactively review profiling system rules, using coding, policy, reimbursement, clinical, and claims background to determine which rules can be presented to the payer for new medical cost savings opportunities as well as generate innovate editing ideas that can be scaled across organizations. This position requires solid communication skills with ability to liaison between technical and non-technical personnel. The ability to adeptly navigate ever changing priorities is also a key skill of the BA.

Additionally, the role requires the BA to become a Subject Matter Expert and provide end user training on the functionalized policies. The BA primarily works independently, however is also expected to work collaboratively across teams and the organization to support our client's needs and meet their affordability and saving’s targets.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Support Optum medical Claims Editing System (CES) for AMS clients

+ Partner with Client Leader to establish and strategize how to achieve savings targets

+ Identify, research, develop, and size, new prepayment editing opportunities for use in Claims Editing System (CES) edit application for assigned healthcare payers

+ Proactively review profiling system rules, using coding, policy, reimbursement, clinical, and claims background to determine which rules can be presented to the payer for new medical cost savings opportunities

+ Present new edit concepts to clients during Governance meetings, effectively explaining the rule’s intent, support, anticipated exposure, and influencing the client to adopt the rule

+ Execute the ‘Rule Approval’ process

+ Generate innovative editing ideas that can be scaled across the organization

+ Stay current on client configuration and new CES functionality in order to recommend the most effective rule design

+ Conduct root cause analysis, including investigation into Knowledge Base updates, LCD updates, and rule logic defects, to recognize and remediate escalated issues

+ Interpret complex reimbursement language, policies, and methodologies

+ Define, create and maintain rule requirements

+ Acquire and maintain working knowledge of multiple platform specific knowledge, customer customizations, databases, file systems and architecture that support the CES application

+ Review quarterly Knowledge Base release to determine custom rule impact and maintenance needs

+ Building out non-proprietary and proprietary rule library: proactively share information with internal client teams

+ Present and evaluate solutions objectively and facilitate conflict resolution

+ Evaluate system changes for downstream system and/or organizational impacts

+ Build and maintain working relationships with stakeholders

+ Facilitate and/or assist with group meetings via Teams and telephonically, providing agendas and meeting minutes

+ Identify new opportunities to improve processes, customer relationships, while increasing our value to our client

+ Serve as a mentor to new Business Analysts, and routinely identify, develop, and share best practice experience with peers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ 3+ years of Healthcare Industry experience (Healthcare reimbursement, claims adjudication, procedure/diagnosis coding knowledge)

+ 3+ years of Medicare/Medicaid policy guideline experience

+ 3+ years of experience performing Analysis and interpretation of business needs around client payment policies and translate into Business Requirements

+ 3+ years of proven ability to interpret technical requirements and business requirements while coordinating with technical staff to help drive solutions for our customers

+ 3+ years of proven ability to translate highly complex detailed clinical/technical solution concepts and articulate to technical and non-technical audiences

+ 3+ years of experience interfacing with Clients

+ 1+ years of experience interfacing at the Executive level

+ Proficient with MS Office Applications

**Preferred Qualifications:**

+ Experience with CES, Claims Manager

+ Content Manager experience

+ Business Analyst software support experience

+ Training experience

+ Medical Coding experience or certified medical coder (AHIMA or CPC)

+ SQL or Oracle query experience

**Soft Skills:**

+ Solid analytical and troubleshooting skills

+ Excellent interpersonal, written, and verbal communication skills

+ Ability to manage multiple priorities and execute deliverables on time

+ Demonstrated outstanding time management skills

+ Ability to shift priorities quickly, handling multiple tasks and competing priorities

+ Highly motivated and innovative, with the ability to work as part of a high-performance team as well as independently

+ Demonstrated competency in large-scale organizations within a matrix environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**Responsibilities**

The Business Analyst will be primarily responsible for the management of grant applications, awards, analysis and reporting for the Barrow Neurological Foundation. Participation in additional finance disciplines will serve to supplement this knowledge.

Grant Responsibilities

+ As a member of Barrow Neurological Foundation’s (BNF) Operations and Finance department, this position will provide the primary focus for the oversight of the grants process benefiting Barrow Neurological Institute (BNI). This includes process management, coordination of efforts, deadline adherence, financial reporting and analysis, performance monitoring of grant requests against available funding. This position will collaborate with multiple disciplines across the organization including Research, Neurosurgery, Neurosurgery, Research Administration, Medical Education, Outreach, and CommonSpirit Finance.

Financial Analysis

+ Provides analysis in support of BNF initiatives including fund performance and status.

Financial Responsibilities

+ Participates in the budgeting, financial analysis and reporting processes for BNF. This includes the processing and reporting of daily, weekly, and monthly financial activities such as donation deposits and accounts payable activities.

Audit Coordination

+ This position will participate in the annual audit of BNF, including the maintenance and development of required schedules and analysis.

**Qualifications**

**Minimum Experience Required**

+ 3 years of experience in Finance or Accounting in a complex business setting.

+ 1 year of healthcare experience.

**Minimum Education Required**

+ Bachelors of Science in Finance or Accounting.

**We offer great benefits to support you and your family, including:**

+ Medical/Dental/Vision Insurance (no premium option for employee benefits)

+ Flexible spending accounts

+ Matching 401(k) retirement program

+ Fully Funded Pension Plan

+ Paid Time Off (PTO)

+ Tuition Reimbursement

+ Mental Health Benefit

+ Employee Life Insurance

+ Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

\#LI-DH

**Overview**

Hello humankindness (https://hellohumankindness.org/)

Located conveniently in the heart of Phoenix, Arizona, (http://phoenix.gov/visitors/index.html) St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

**About Barrow Neurological Institute**

Barrow Neurological Institute at Dignity Health St. Joseph's Hospital and Medical Center, located in the heart of Phoenix, Ariz., is an international leader in the treatment, research, and education of brain and spinal diseases, conditions, and injuries. Barrow consistently ranks as a top center for neurology and neurosurgery in the U.S. News & World Report rankings of best hospitals. It also is the only hospital in the nation that is triple certified by the Joint Commission in Traumatic Brain Injury, Spinal Cord Injury, and Stroke. The Institute performs more neurosurgical procedures annually than any other facility in the United States. Barrow is home to a Level 1 trauma center, CARF-accredited neuro-rehabilitation programs, and more certified neuroscience registered nurses (CNRN) than any other hospital in the world. A decades-long destination for neuroscience education, Barrow is ranked second in the nation for reputation by Doximity for its neurosurgical residency program. For more information please visit our website, Barrow Neurological Institute. (https://www.barrowneuro.org/)

**Barrow Neurological Institute | Minding What Matters Most**

**About Barrow Neurological Foundation**

At Barrow Neurological Foundation our mission is simple: to be the catalyst for our donors’ passion to provide the means necessary for the world’s leading specialists at Barrow Neurological Institute to save lives.

We provide philanthropic support of Barrow Neurological Institute, part of Dignity Health’s St. Joseph’s Hospital and Medical Center, in its mission to save human lives through innovative treatment, groundbreaking, curative research, and by educating the next generation of the world’s leading neuro-clinicians and researchers. Barrow recruits the best clinical and research staff to pioneer answers to devastating neurological conditions (https://www.supportbarrow.org/programs-that-save-lives/) , including Alzheimer’s disease, brain tumors, Parkinson’s disease, aneurysms, ALS and stroke.

_For the health of our community ... we are proud_ _to be_ _a tobacco-free campus._

**Pay Range**

$33.60 - $48.73 /hour

We are an equal opportunity/affirmative action employer.