Quality Control Analysts

**Overview**

GovCIO is currently hiring for a Business Analyst to support our newly awarded customer contract. . This position will be located in Charleston, WV and will be a fully remote position within the United States.

**Responsibilities**

Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Provides technical/functional expertise in identifying, evaluating, developing, and supporting systems. They have the business knowledge and perspective of a particular business and the IT needs of that customer. Requires knowledge of computer system capabilities, business processes, and work flows. May also be functional experts in financial, program control or logistical areas.

+ Analyzes business and technical processes to formulate and develop new and modified business information processing systems.

+ Interfaces between systems architects/programmers and users located in a specialized area to ensure that information technology designs meet the needs of the end users within an organization.

+ Documents product/service requirements and develops test procedures to ensure user requests are carried out.

+ Interacts with testing requirements to ensure traceability and test coverage.

+ Requires general-logic knowledge of system capabilities without necessarily the ability to program.

**Qualifications**

Bachelor's with 2-5 years (or commensurate experience)

Required Skills and Experience

+ Clearance Required: Must have an active HUD Public Trust

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $65,000.00 - USD $65,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5147/business-analyst-2/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2024-5147_

**Category** _Information Technology_

**Position Type** _Full-Time_

Program Management Analyst

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

**Product Development** uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!

In this position...

This position provides an exciting opportunity to contribute to multiple Current and Forward Model Programs. Program Management teams are responsible for managing the milestones and deliverables to take vehicles from the concept phase to production. PM workstreams are grouped into four technical pillars:

Program Planning (Develop a winning product proposition and business case)

Program Control (Drive on time delivery)

Program Studio (Work with studio to define the appearance content with exceptional customer appeal at program cost targets)

Prototype, Launch & Plant Vehicle Teams (Support prototype builds, lead PD launch and Plant Vehicle Team processes)

What you'll do...

There are different responsibilities based on the pillar:

Program Planning – can include authoring the Product Direction Letter (features, options, color and material content for the vehicle), managing Export markets (business cases/content for other markets) and Milestone paper authoring

Program Control – can include managing program timing, program health reports, decision approval forums, program steering team meetings and sourcing (part and tool orders)

Program Studio – can include managing the appearance approval forum, key studio milestones, color harmony process and authoring the color and trim direction letter

Program Launch – can include managing change management, launch issue resolution at assembly plant, prototype build process, and plant vehicle team process

You'll have...

Bachelor of Science degree in an Engineering discipline or related field

1+ years of experience with Program Management workstreams, critical thinking and organizational skills

Even better, you may have...

Master of Science degree

2+ years of experience with Program Management workstreams, critical thinking and organizational skills

Must have exceptional oral and written communication skills

Must have ability to organize and prioritize tasks

Must have ability to work well with cross-functional teams and drive issues to closure

Must have ability to develop and articulate a POV in a highly collaborative working environment

Must be proficient with Microsoft Office Applications

Engineering or Innovative Feature Development experience

Knowledge of Vehicle development milestones and deliverables

Strong resilience and the ability to adapt to changing priorities and challenging situations

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8.

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD (https://urldefense.com/v3/\_\_https:/fordcareers.co/GSRnon-HTHD\_\_;!!N\_LtwI-RPugbI9wg0dJn!C3YpIAxh0Hj7WumXP6JM4meAqJ2SjB9k-v5xfLeSta\_ZtfnMxcSIQixlPEv0A5HNyOTs0P\_BFwI5LvY$)

This position is a range of salary grades **6-8** .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

\#LI-Hybrid https://www.linkedin.com/in/kirk-a-frailey-6b1459/ (https://urldefense.com/v3/\_\_https:/www.linkedin.com/in/kirk-a-frailey-6b1459/\_\_;!!N\_LtwI-RPugbI9wg0dJn!C3YpIAxh0Hj7WumXP6JM4meAqJ2SjB9k-v5xfLeSta\_ZtfnMxcSIQixlPEv0A5HNyOTs0P\_BPtHHtPM$)

.

.

**Requisition ID** : 38472

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

+ (This may not be totally inclusive of all required job tasks and responsibilities)

+ Should be well versed with IEX, Avaya and Cisco tools

+ Should be aware of all the WFM metrics (AHT, Service Level, Occupancy, Utilization, etc.)

+ Should be aware of workforce Management concepts from Global WFM point of view (Weekly hours / VTOs / Annualized hours)

+ Should be strong in Database skills

+ Generate report through multiple tools and analyze data

+ Based on historical data, analyze and develop recommendations to maximize efficiency

+ Should be able to articulate point of departure until point of arrival for the recommendations

+ Be adaptable and manage change in a dynamic business environment, including changes to GSD priorities, project scope and deliverables.

* **Advanced Excel Skill Required**

* **Knowledge of call center operations (Workforce management/IEX)**

**Location**

Canada

**The #TeamGBT Experience**

Work and life: Find your happy medium at Amex GBT.

+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

+ **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

+ **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

+ **Wellbeing resources** to support mental and emotional health for you and your immediate family.

+ And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

This Business Analyst position will support the Provider Payment Modeling team with a focus on healthcare finance spanning rate setting, cost reporting and supplemental payments and payment innovation. The ideal candidate will have an interest in both healthcare and finance.

**Duties and Responsibilities**

+ Conducts business analysis for the various business platform.

+ Prepares and presents parts of written status reports for clients.

+ Completes analysis on large data sets.

+ Develops competency in enterprise IT system analysis and development.

+ Develops competency in federal and state policy, specifically federal funding requirements.

+ Assists with the implementation of major project phases or tasks.

+ Participates on proposal writing teams, including writing and coordinating submissions.

+ Assists with preparation of other written reports, major deliverables, and other materials for clients.

+ Collects and enters project related data.

+ Assists in the development and maintenance of project budgets and prepare client invoices.

+ Other responsibilities as necessary.

**Required Skills**

+ Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills.

+ A detail-oriented problem solving approach to business and technical issues.

+ Flexibility and willingness to embrace change.

+ Self-starter possessing intellectual curiosity.

+ Enthusiasm for life-long learning and staying well-informed about current industry issues.

+ A commitment to deliver exceptional client service.

+ Strong analytical skills, including the ability to review IT systems and analyze policy and legislation.

+ Ability to work both in a team situation and autonomously.

+ Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel.

+ IIBA and/or PMI certifications a plus.

**Qualifications**

+ Bachelor’s Degree or equivalent experience required

+ 1-3 years of relevant work experience in consulting, IT or other relevant field.

**Supervisory Responsibility**

+ None

**Working Conditions**

+ Office Setting

+ Some travel required

**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.**

\#LI-remote

**Remote Work Statement:**

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

+ be available during your set working hours.

+ have a safe, private, and distraction-free environment in which to complete your work, and

+ be able to give your full attention to the completion of your PCG job duties.

​

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled.

**As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000-$75,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.**

**Compensation:**

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

**EEO Statement:**

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Consulting – Other Consulting – Products & Platforms – Business Analyst - Staff

Technology – Technology Strategy – Technology Strategy – Staff

This role sits within the rapidly growing Products and Platforms (P&P) practice at EY. Think of Products and Platforms as a start-up with backing of EY’s brand and depth. We are a product-led team building innovative products and solutions, working on global teams and sharing our learnings across teams and sectors. We respect differing opinions and empower each other to take a product mindset in everything we do, and we are confident making and communicating decisions that will drive scalable business and generate sustainable revenue streams. The practice owns the product development lifecycle for a comprehensive suite of solutions that deliver unparalleled value and transformative outcomes to our clients. We’ve outpaced our competition with both our investments and solutions and we’re looking for a strong business analyst to join our team.

**The opportunity**

We are seeking a Business Analyst to support the Strategy & Operations arm of P&P and report to the Chief Business Architect/Strategy & Operations lead on the core P&P executive team. You will be responsible for supporting the America’s CNS Lead’s vision and strategy, ensuring overall strategy and operations are running smoothly with the Chief Business Architect/S&O Lead. This role will play a crucial role in supporting strategic initiatives (like the product intake process), streamlining operations, and enabling data-driven decision-making; this role requires a strong mix of analytical skills, strategic thinking, project management, and effective communication to support both the day-to-day and long-term objectives of the organization.

Join our Technology team as a Staff member in Technology Strategy, where you'll have the chance to work on transformative projects that align with our organization's strategic objectives. You'll be responsible for managing timelines, costs, and quality to provide assurance to leadership. By participating in client working sessions and supporting sales opportunities, you'll contribute to our mission of delivering exceptional client service.

**Your key responsibilities**

In this role, you'll be at the forefront of delivering technology solutions that drive our business forward. You'll spend your time:

+ Defining and executing deliverables.

+ Engaging in significant interactions with project teams and clients to define project deliverables.

+ Supporting opportunities for additional services and providing support for RFP responses.

+ Actively participating in client working sessions.

+ Submitting data for engagement economics and managing delivery of technology transformation projects.

**Skills and attributes for success**

To excel in this role, you'll need a combination of technical knowledge and soft skills. Here are some of the key attributes we're looking for:

+ Ability to manage project timelines, costs, and quality effectively.

+ Experience in leading both technical and non-technical project teams.

+ Specialized knowledge in project and program delivery methods, including Agile and Waterfall.

+ Proven ability to propose solutions to technical constraints and anticipate system bottlenecks.

+ Commitment to contributing to the delivery of processes, solutions, and/or projects.

+ Assist in developing and executing the team’s short-term and long-term strategies

+ Identify operational bottlenecks and recommend process improvements

+ Collaborate with cross-functional teams to implement and document efficient workflows

+ Support strategic initiatives from concept to execution

+ Track project milestones, timelines and risks, ensuring adherence to deadlines

+ Create project documentation and reports to communicate progress and outcomes to stakeholders

+ Conduct ad-hoc analysis to address emerging business questions or challenges

+ Supporting leadership in making informed decisions by providing relevant insights and analysis

+ Flexibility to navigate through multiple demands, shifting priorities, ambiguity and rapid change

**To qualify for the role, you must have**

+ Bachelor’s degree

+ 0-2 years of relevant experience

+ Experience in managing the delivery of technology transformation projects.

+ Expertise in leading project teams in the development and implementation of technology solutions.

+ Coaching skills to guide others on project delivery methods and enabling technologies.

+ Analytical skills to propose solutions and anticipate challenges in the system development cycle.

+ Accountability for delivering work and meeting targets that impact the immediate team.

**Ideally, you’ll also have**

+ Ability to apply discretion using general guidelines to interpret unusual circumstances.

+ Experience working on problems of moderate to diverse scope where analysis of data is required.

+ Judgment in selecting methods and techniques for obtaining solutions.

**What we look for**

We're seeking top performers who demonstrate a blend of technical expertise and interpersonal skills. You should be able to work collaboratively in a team environment, possess strong problem-solving abilities, and have a track record of meeting performance objectives and metrics.

**What we offer**

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $69,000 to $113,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $82,700 to $129,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

+ **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next.

+ **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

+ **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs.

+ **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/en\_us/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected]

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The exceptional EY experience. It's yours to build.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

Consulting – Other Consulting – Products & Platforms – Business Analyst - Staff

Technology – Technology Strategy – Technology Strategy – Staff

This role sits within the rapidly growing Products and Platforms (P&P) practice at EY. Think of Products and Platforms as a start-up with backing of EY’s brand and depth. We are a product-led team building innovative products and solutions, working on global teams and sharing our learnings across teams and sectors. We respect differing opinions and empower each other to take a product mindset in everything we do, and we are confident making and communicating decisions that will drive scalable business and generate sustainable revenue streams. The practice owns the product development lifecycle for a comprehensive suite of solutions that deliver unparalleled value and transformative outcomes to our clients. We’ve outpaced our competition with both our investments and solutions and we’re looking for a strong business analyst to join our team.

**The opportunity**

We are seeking a Business Analyst to support the Strategy & Operations arm of P&P and report to the Chief Business Architect/Strategy & Operations lead on the core P&P executive team. You will be responsible for supporting the America’s CNS Lead’s vision and strategy, ensuring overall strategy and operations are running smoothly with the Chief Business Architect/S&O Lead. This role will play a crucial role in supporting strategic initiatives (like the product intake process), streamlining operations, and enabling data-driven decision-making; this role requires a strong mix of analytical skills, strategic thinking, project management, and effective communication to support both the day-to-day and long-term objectives of the organization.

Join our Technology team as a Staff member in Technology Strategy, where you'll have the chance to work on transformative projects that align with our organization's strategic objectives. You'll be responsible for managing timelines, costs, and quality to provide assurance to leadership. By participating in client working sessions and supporting sales opportunities, you'll contribute to our mission of delivering exceptional client service.

**Your key responsibilities**

In this role, you'll be at the forefront of delivering technology solutions that drive our business forward. You'll spend your time:

+ Defining and executing deliverables.

+ Engaging in significant interactions with project teams and clients to define project deliverables.

+ Supporting opportunities for additional services and providing support for RFP responses.

+ Actively participating in client working sessions.

+ Submitting data for engagement economics and managing delivery of technology transformation projects.

**Skills and attributes for success**

To excel in this role, you'll need a combination of technical knowledge and soft skills. Here are some of the key attributes we're looking for:

+ Ability to manage project timelines, costs, and quality effectively.

+ Experience in leading both technical and non-technical project teams.

+ Specialized knowledge in project and program delivery methods, including Agile and Waterfall.

+ Proven ability to propose solutions to technical constraints and anticipate system bottlenecks.

+ Commitment to contributing to the delivery of processes, solutions, and/or projects.

+ Assist in developing and executing the team’s short-term and long-term strategies

+ Identify operational bottlenecks and recommend process improvements

+ Collaborate with cross-functional teams to implement and document efficient workflows

+ Support strategic initiatives from concept to execution

+ Track project milestones, timelines and risks, ensuring adherence to deadlines

+ Create project documentation and reports to communicate progress and outcomes to stakeholders

+ Conduct ad-hoc analysis to address emerging business questions or challenges

+ Supporting leadership in making informed decisions by providing relevant insights and analysis

+ Flexibility to navigate through multiple demands, shifting priorities, ambiguity and rapid change

**To qualify for the role, you must have**

+ Bachelor’s degree

+ 0-2 years of relevant experience

+ Experience in managing the delivery of technology transformation projects.

+ Expertise in leading project teams in the development and implementation of technology solutions.

+ Coaching skills to guide others on project delivery methods and enabling technologies.

+ Analytical skills to propose solutions and anticipate challenges in the system development cycle.

+ Accountability for delivering work and meeting targets that impact the immediate team.

**Ideally, you’ll also have**

+ Ability to apply discretion using general guidelines to interpret unusual circumstances.

+ Experience working on problems of moderate to diverse scope where analysis of data is required.

+ Judgment in selecting methods and techniques for obtaining solutions.

**What we look for**

We're seeking top performers who demonstrate a blend of technical expertise and interpersonal skills. You should be able to work collaboratively in a team environment, possess strong problem-solving abilities, and have a track record of meeting performance objectives and metrics.

**What we offer**

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $69,000 to $113,700. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $82,700 to $129,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

+ **Continuous learning:** You’ll develop the mindset and skills to navigate whatever comes next.

+ **Success as defined by you:** We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

+ **Transformative leadership:** We’ll give you the insights, coaching and confidence to be the leader the world needs.

+ **Diverse and inclusive culture:** You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. **If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/en\_us/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected]

**Description**

American Express Travel Related Services Company, Inc. seeks Quality Assurance Managers to support the delivery of full-scale modernization of network(s) by building and enhancing the quality framework. Build automation tools to test multiple products including credit, debit, and digital payments products, ensuring alignment with specifications, settings, and quality. Drive overall testing strategy and governance framework and guide cross-functional teams in the execution of end to end functional and regression testing. Define, track, and report quality metrics across the program providing actionable insights to improve quality and time-to-market. Formulate the development of hands-free testing and monitoring tools to ensure desired quality.

Position requires a Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems, Chemistry, or a related STEM field, and 5 years of experience with translating complex business needs into technical requirements to meet quality assurance needs in the payment industry. In the alternative, employer will accept 2 years of experience in lieu of a Bachelor’s degree in Computer Science, Engineering, Information Systems, Chemistry, or a related STEM field, and 5 years of experience with translating complex business needs into technical requirements to meet quality assurance needs in the payment industry. Experience also must include a minimum of 5 years of experience with each of the following: Performing test-driven development and automation using CI/CD; Defining capabilities and features in the prioritization, delivery, and deployment of automation tools; Building and managing quality framework and automation tools; Delivering continuous improvement and innovation in quality through all phases of the software delivery lifecycle (SDLC); Running functional, automated, and performance tests, and monitoring defects; Using and implementing network and payment technology and processes for debit/credit processing and operations; Agile methodology and practice; and Java, Jenkins, Jira, Rally, and SQL. Telecommuting is available up to 2 days per week. Any suitable combination of education, training, or experience is acceptable.

Job Location: Phoenix, AZ

**Qualifications**

Salary Range: $115,898.00 to $190,000.00 annually

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

#LI-DNI

**Job:** Technologies

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24021942

**Software Quality Assurance Manager – Hybrid R0043698**

**Summary:**

The Wolters Kluwer Digital Experience Group co-creates products and solutions with Wolters Kluwer businesses around the globe to serve professionals in the Legal, Tax, Health, Finance and Compliance sectors. This wide and growing array of solutions supports business units in building and expanding their online product portfolios. The Digital Experience Group provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

**Hybrid** : Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Associate Director, Software Quality Assurance and work under the leadership of the VP, GA Platform Development **.** #LI-Hybrid

**Required Job Qualifications (Minimum):**

+ **Education** : Bachelor's degree (B.E/ B Tech. Computer Science or Equivalent) from a four-year college or university, or equivalent, Masters a plus

+ **Experience:** Minimum 8+ years of relevant QE and automation testing experience, minimum of 3 years in leading QE Teams in an Agile environment.

+ Strong leadership and mentoring skills

+ Knowledge of Testing SOA Based Applications Knowledge of or experience with test automation (Tosca, Sahi, Protractor, Cucumber and Selenium)

+ Hands on Command with Scripting Languages, preferably JavaScript.

+ Knowledge of Test Management Solutions like QTest, Xray with JIRA

+ Experienced services test automation using any Framework e.g.: Jest, Jasmine, SoapUI, Rest Assured, Junit/TestNG.

+ Experienced in performance testing (JMeter, LoadRunner)

+ Good understanding of Continuous Integration/Continuous Delivery (CI/CD) and automation tools in DevOps approach and Jenkins is a definite plus

+ Proactive assessment of potential problems that may impact quality deliverables, or schedule.

+ Coordinate with the onshore team and business to clarify offshore questions.

+ Prominent level of attention to detail, creative problem solving, and capacity to work on a team.

+ Familiarity working with scrum agile method of work Passion for research, problem solving, and high-quality deliverables.

+ Positive, collaborative team player with excellent verbal and written communication skills.

+ Self-motivated with a strong work ethic and a desire to continuously learn and improve.

**We are looking for self-motivated and passionate professionals that will perform the foll** **owing responsibilities:**

+ Work as a member of the WK (WOLTERS KLUWER) dXg Platform Engineering Team to help support an effective QE (Quality Engineering) capability to underpin and support Projects, Programs, and the management team's strategic goals.

+ Provide direction to QE Analysts to successfully plan and execute QE Programs.

+ The QE Manager, will report to the Sr QE Manager

+ Participate in program planning and provide technical reviews and provide feedback on Requirements, Design Documents and Specifications, and Project Plans and Initiatives from a Quality Engineering and testing perspective.

+ Coordinate efforts within the QE Team to increase the use of automation and related tools to increase reliability, repeatability, quality, and time to market

+ Assist QE Analysts in reviewing Business Requirements and Software System Designs for gaps and testability.

+ Develop effective and efficient Test Strategies to support Development Programs, Projects, and Prototyping activities

+ Assist QE Analysts in troubleshooting and identifying root cause of issues uncovered during testing

+ Create Test Strategies that define the testing scope and approach for projects

+ Assist QE Analysts in developing and defining test data requirements to execute defined test strategies.

+ Direct the day-to-day QE deliverables for the QE projects

+ Conduct daily/weekly Issue Review Meetings

+ Represents QE for Assessment phase of assigned projects to assemble estimates

+ Proactively determine more efficient test approaches to increase quality and reduce overall QE costs

+ Develop end-to-end test plans with other teams to ensure complete system testing coverage

+ Generate project status reports

+ Participates in yearly team objective progress

+ Participates in Escaped Defect Analysis process and maintains all quality data

+ Maintain all Atlassian JIRA & TricentisqTest project setup and data maintenance for projects

+ Independent QE thought leadership to drive evolving QE processes

+ Identify meaningful gaps in the QE process on an on-going basis that will drive measurable improvements in QE testing effectiveness and reduced defects into UAT (User Acceptance Testing) and Production

+ Ensure team goals are set and tracked periodically for completion.

+ Take care of team's technology and soft skills growth via appropriate engagement.

+ Have regular discussions with team members and provide constructive feedback.

+ Facilitate discussion and conflict resolution.

+ Participate proactively in setting up development goals, maintaining group standards, tools, and best practices.

**Additional Information:**

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Wolters Kluwer (EURONEXT: WKL)** is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

+ Ranked by **Forbes Magazine** as among America’s Best Large Employers for 2022 - **\#84** .

+ Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

+ CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

+ WK \#1 for gender equality in the workplace in the Netherlands & \#47 worldwide for 2023 .

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020 , we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. ** **They’re** **not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.**

**Compensation:**

Target salary range CA, CT, CO, HI, NY, WA: $93,400-$130,600

This role is eligible for Bonus.

**Additional Information** :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location:

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

Get your career moving with the world’s largest do-it-yourself moving and self-storage company.

Become part of a team:

The position as business analyst is an important part of any project team. Acting as the key interface between the users and the project manager they gather information, document processes, and confirm the final documents with users, and keep stakeholders informed the entire way. This is all done within the confines of a company’s goals, vision and standard operational procedures.

Daily tasks include:

+ Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

+ Leading ongoing reviews of business processes and developing optimization strategies.

+ Staying up to date on the latest processes and IT advancements to automate and modernize systems.

+ Conducting meetings and presentations to share ideas and findings.

+ Performing requirements analysis.

+ Documenting and communicating the results of your efforts.

+ Effectively communicating your insights and plans to cross-functional team members and management.

+ Gathering critical information from meetings with various stakeholders and producing useful reports.

+ Working closely with clients, technicians and managerial staff.

+ Providing leadership, training, coaching and guidance to business teams.

+ Ensuring solutions meet business needs and requirements.

+ Performing user acceptance testing.

+ Updating, implementing, and maintaining procedures.

+ Prioritizing initiatives based on business needs and requirements.

+ Serving as a liaison between stakeholders and users.

+ Managing competing resources and priorities.

+ Monitoring deliverables and ensuring timely completion of projects.

Requirements:

+ An associate degree in business or related business operational experiences.

+ A minimum of 2 years of experience in business analysis or a related field.

+ Exceptional analytical and conceptual thinking skills.

+ The ability to influence stakeholders and work closely with them to determine solutions.

+ Excellent documentation skills.

+ Fundamental analytical and conceptual thinking skills.

+ Experience creating detailed reports and giving presentations.

+ Competency in Microsoft applications including Word, Excel and Outlook.

+ A track record of following through on commitments.

+ Excellent planning, organizational and time management skills.

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to the healthiest versions of themselves! We provide robust wellness benefits, events and resources to help team members become the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock Identity Theft

+ Savvy consumer wellness programs - from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul Federal Credit Union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

**Specialty/Competency:** Guidewire

**Industry/Sector:** Insurance

**Time Type:** Full time

**Travel Requirements:** Up to 80%

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients’ user experience.

As part of our team, you’ll help clients harness technology systems in financial services focusing on areas such as insurance, sales performance management, retirement and pension, asset management, and banking & capital markets.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

+ Develop new skills outside of comfort zone.

+ Act to resolve issues which prevent the team working effectively.

+ Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

+ Analyse complex ideas or proposals and build a range of meaningful recommendations.

+ Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

+ Address sub-standard work or work that does not meet firm's/client's expectations.

+ Use data and insights to inform conclusions and support decision-making.

+ Develop a point of view on key global trends, and how they impact clients.

+ Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

+ Simplify complex messages, highlighting and summarising key points.

+ Uphold the firm's code of ethics and business conduct.

**Job Requirements and Preferences** :

**Basic Qualifications** :

**Minimum Degree Required** :

Bachelor Degree

**Minimum Years of Experience** :

5 year(s)

**Preferred Qualifications** :

**Preferred Fields of Study** :

Actuarial Science, Business Administration/Management, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics

**Preferred Knowledge/Skills** :

Demonstrates extensive abilities and/or a proven record of success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry, including:

+ Guidewire Policy Center, Billing Center, Claim Center, Contact Center and Portal;

+ GOSU, Guidewire Event and Rules Framework and object oriented programming;

+ JAVA scriptwriting, emphasizing hosting and consuming web services that leverage Java;

+ Web service hosting and consuming, using Guidewire studio toolkits;

+ XML Coding; and,

+ AEN and code repository such as Clear Case, SVN, TFS.

Demonstrates extensive abilities and/or a proven record of success in identifying and addressing client needs by:

+ Building trusted relationships with clients;

+ Developing an awareness of Firm services;

+ Communicating with the client in an organized and knowledgeable manner;

+ Delivering clear requests for information;

+ Demonstrating flexibility in prioritizing and completing tasks; and,

+ Communicating potential conflicts to a supervisor.

Demonstrates extensive abilities and/or a proven record of success as a team member by:

+ Understanding personal and team roles;

+ Contributing to a positive working environment by building trusted relationships with team members;

+ Communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;

+ Seeking guidance, clarification and feedback proactively; and,

+ Providing guidance, clarification and feedback to less experienced staff.

Demonstrates extensive abilities and/or a proven record of success in creative thinking and problem solving skills, individual initiative and the following abilities, leveraging MS Office (Word, Excel, Access, PowerPoint), Lotus Notes and other technologies appropriately including the following areas:

+ Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts;

+ Managing teams and/or workstreams on an engagements, staying educated on current trends and assisting in the development of knowledge capital;

+ Collaborating with business development teams responsible for writing and presenting proposals to prospective clients;

+ Presenting to senior executives, with the ability to develop lasting relationships; and,

+ Identifying and addressing client needs while displaying the ability to contribute to the development of a business vision and manage implementation efforts with complex project management capabilities.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance