Construction Managers

Overview

The Customer Success (CS) Services Analytics team has an exciting opportunity to manage and drive the quality of service program. The quality of service program manager is responsible for overseeing and managing the quality assurance and quality control programs for customer success organization. This involves working cross-functionally with the Partners, Service Delivery, and Design and Analytics teams to establish and monitor key performance indicators and service level agreements related to call quality, customer satisfaction, first call resolution, average handle time, and other metrics. The role requires excellent analytical, communication, project management and leadership skills to influence stakeholders, manage competing priorities and drive continuous improvement in quality, efficiency and the customer experience. This is an exciting opportunity to transform the quality of service and help improve customer experience across the business. If you’re analytically-minded with strong expertise in driving cross functional collaboration and influencing stakeholders, this could be an exciting role for you.

What you'll bring

+ Prior experience working in a call center environment . Knowledge of call center technologies - things like phone systems, CRM software, call recording systems, etc.

+ Strong Communication skills - Ability to communicate effectively across different teams and levels of the organization to influence stakeholders, drive change and share program updates. Strong written and verbal communication skills.

+ Ability to analyze complex data, identify trends and opportunities for improvement. Skills to translate analysis into clear insights and recommendations.

+ Project management - Skills to manage multiple initiatives, set goals, develop project plans and timelines, track progress and adapt as needed. Ability to prioritize and manage competing demands.

+ Leadership - Ability to motivate and rally teams around a common goal. Skills to build alignment, gain buy-in and drive continuous improvement in service quality.

+ Collaboration - Work cross-functionally with various teams like Partners, Service Delivery, Design & Analytics. Build relationships, consensus and shared goals.

+ Problem-solving - Identify root causes of issues, develop innovative solutions, and implement process improvements.

How you will lead

+ Manage quality assurance and quality control programs for the call center and be the single point of contact for quality program at Intuit while working closely with cross functional stakeholders including Service Delivery, Design, Analytics, L&D and Partners

+ Analyze call center performance data and metrics to identify opportunities for improvement

+ Stay current on industry best practices and regulatory requirements related to call center quality management

+ Influence stakeholders and manage competing priorities to drive continuous improvement in quality, efficiency and customer experience

+ Serve as subject matter expert on call center quality standards, compliance, and performance

+ Prepare reports and present recommendations to senior leadership on quality program business reviews and opportunities

+ Ensure adherence to quality standards, service level agreements, and KPIs across all call center operations

+ Lead projects to optimize quality assurance program, processes, and technologies

+ Manage vendor relationships related to call center quality programs/tools

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $$149,000 - $195,000, Southern California $$128,000 - $165,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits) (https://www.intuit.com/careers/benefits/full-time-employees/) . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Date Posted:

2025-01-17

Country:

United States of America

Location:

AZ855: RMS AP Bldg M05 1151 East Hermans Road Building M05, Tucson, AZ, 85756 USA

Position Role Type:

Onsite

We are seeking a highly skilled Facilities Construction Superintendent to lead construction operations at our airport site and associated offsite projects in Tucson, Arizona. The ideal candidate will have extensive experience in construction management, particularly in high-profile projects, and will be responsible for ensuring that all work is completed safely, efficiently, and in accordance with project specifications.

What You Will Do:

+ Construction Manager for the Tucson airport area site and offsite projects, ensuring effective communication with Engineers, Project Management Teams, EHS, Physical Security, Logistics, and General Contractors on a daily basis.

+ Foster a safe work environment by implementing safety protocols and best practices, focusing on maximizing production and progress while adhering to safety regulations.

+ Assist clients and stakeholders with accurate project scope definitions, Pre-Construction meetings, weekly status reports, and facilitate rapid project completion.

+ Oversee and manage field supervision for various construction programs and projects within Raytheon Missile Systems, particularly during scheduled shutdowns, weekend work, and 2nd shifts.

+ Ability to respond effectively to unforeseen situations in the field with the physical capability to address matters inside trenches, above ceiling grids, and building roof tops alike.

+ Prepare and manage essential project documentation, including transmittal documents, RFIs, contractor badging, hot-work permits, and impairment requests.

+ Maintain comprehensive project documentation from the design phase through to project closing, ensuring all records are accurate and up to date.

+ Support and promote VPP (Voluntary Protection Program) safety efforts across RMD sites, ensuring adherence to safety practices and regulations.

Qualifications You Must Have:

+ Typically requires a bachelor’s degree in construction management, Project Management, Civil Engineering, STEM related field, Architecture, or other related field. Experience can be substituted for formal education..

+ Minimum of 12 years of experience in construction supervision, preferably in a high-profile project environment. Minimum of 5 years with a bachelor’s degree or 3 years with an advanced degree.

+ At least 3 years’ experience managing multiple construction projects successfully under tight deadlines and shutdown conditions.

+ At least 3 years’ experience with and a strong understanding of construction processes, safety regulations, environmental, and documentation practices.

+ The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

+ Relevant certifications (e.g., OSHA 30-Hour, CCM, PMP, LEED) are highly desirable.

+ Communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.

+ Strong leadership capabilities and the ability to mentor and guide junior staff.

+ Proficiency in project management software and tools.

+ Problem-solving skills and the ability to make quick decisions in a dynamic environment.

This is a temporary position of undetermined length.

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Requisition ID: R10182849**

+ **Category:** Business Management

+ **Location:** Northridge, California, United States of America | Mesa, Arizona, United States of America | Palmdale, California, United States of America | Redondo Beach, California, United States of America | Baltimore, Maryland, United States of America | Elkton, Maryland, United States of America | Linthicum, Maryland, United States of America | Plymouth, Minnesota, United States of America | Falls Church, Virginia, United States of America | McLean, Virginia, United States of America | Rocket Center, West Virginia, United States of America

+ **Clearance Type:** Secret

+ **Telecommute:** Yes- May Consider Full Time Teleworking for this position

+ **Shift:** 1st Shift (United States of America)

+ **Travel Required:** Yes, 25% of the Time

+ **Relocation Assistance:** Relocation assistance may be available

+ **Positions Available:** 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Put your skills to the test by pushing the boundaries of what’s possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you’ll have the opportunity to be an essential part of projects that will define your career, now and in the future.

Northrop Grumman Defense Systems (NGDS) Sector is seeking a **Staff Cost Analyst** to join our growing team of qualified individuals to support the Advanced Weapons (AW) Business Unit either on-site in **Northridge, California or** **full time onsite at a NG location.**

The position requires US Citizenship and the ability to obtain a Secret clearance.

**Role Description:**

In this role, the Cost Analyst position is a unique specialty opportunity to work closely with all technical aspects and requirements of the program, linking technical solution to the cost solution. They are responsible for Life Cycle Cost (LCC) model development & maturation, working with various Engineering, PMOs, and Integration IPT for Advanced Weapons and Systems providing detailed cost estimates. They will lead trade studies, supporting technology development & risk assessments, enhancing affordability opportunities, as well as assisting business case and contract capture activities. The position requires an understanding of at least two of the following analyses: Cost-Effectiveness, Life Cycle Cost (LCC), Cost As an Independent Variable (CAIV), Design to Cost (DTC), and Cost Reduction Initiatives (CRI). The qualified candidate will be required to work in a team environment and under a minimum level of guidance and direction.

**Key Responsibilities:**

+ Create and/or update Life Cycle Cost (LCC) model(s) to evaluate labor and material pricing

+ Maintain and update escalation tables in accordance with latest economic forecasts, and compare to actual internal escalation rates

+ Analyze and update rate and learning curves for different labor and material elements

+ Document and effectively communicate cost model assumptions, results, and instructions guides

+ Solicit, track, and manage CRI efforts from concept to completion

+ Interface with multiple functions, all levels of management, and external customer

+ Analyze external customers’ cost model vs internal model(s), identify disconnects, and make recommended updates as needed

**Basic qualifications for Staff** **Cost Estimating Analyst (A05):**

+ Ability to obtain a U.S. Government Secret Clearance within a timeframe set by management; U.S. Citizenship required

+ Must have 16+ years of related experience in lieu of degree; Bachelor’s degree with 12+ years’ experience or a Master’s degree with 10+ years’ experience within in Accounting, Finance, or Business Administration

+ Aerospace & Defense Finance experience

+ Advanced knowledge of Microsoft Excel, Power Point, and Word

+ Ability to travel as needed

**Preferred qualifications for Staff** **Cost Estimating Analyst (A05):**

+ 8+ years Aerospace & Defense Finance experience

+ Experience with cost models in the Aerospace & Defense industry

+ Expert knowledge of Microsoft Excel, Power Point, and Word

+ Master’s degree

+ Current active Secret clearance

+ Excellent verbal and written communication skills across multiple levels

+ Demonstrated experience in working independently and being proactive

+ Demonstrated critical thinking and analytical skills, while maintaining attention to detail and effective time management/organization

+ Experience with cost-effectiveness, LCC, CAIV, DTC, and/or CRI analyses

+ Experience in developing cost research models and cost risks analysis for complex aerospace systems

+ Experience in performing cost estimating activities such as cost analysis, statistical analysis, WBS development, and cost risk analysis

+ Experience with DoD Acquisition principles and guides, e.g. MIL-STD 881E, O&S CAPE Guide, DAU Guide on Systems Engineering, etc.

+ Engineering background or degree

**Salary Range:** $122,100 - $212,000

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

**Requisition ID: R10182844**

+ **Category:** Business Management

+ **Location:** Northridge, California, United States of America | Mesa, Arizona, United States of America | El Segundo, California, United States of America | Palmdale, California, United States of America | Redondo Beach, California, United States of America | Baltimore, Maryland, United States of America | Elkton, Maryland, United States of America | Linthicum, Maryland, United States of America | Plymouth, Minnesota, United States of America | Falls Church, Virginia, United States of America | McLean, Virginia, United States of America

+ **Clearance Type:** Secret

+ **Telecommute:** Yes- May Consider Full Time Teleworking for this position

+ **Shift:** 1st Shift (United States of America)

+ **Travel Required:** Yes, 25% of the Time

+ **Relocation Assistance:** Relocation assistance may be available

+ **Positions Available:** 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Put your skills to the test by pushing the boundaries of what’s possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will make it a reality. Our programs are built on equal parts of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With Northrop Grumman, you’ll have the opportunity to be an essential part of projects that will define your career, now and in the future.

Northrop Grumman Defense Systems (NGDS) Sector is seeking a **Sr Principal Cost Analyst** to join our growing team of qualified individuals to support the Advanced Weapons (AW) Business Unit either on-site in **Northridge, California or full time onsite at a NG location.**

The position requires US Citizenship and the ability to obtain a Secret clearance.

**Role Description:**

In this role, the Cost Analyst position is a unique specialty opportunity to work closely with all technical aspects and requirements of the program, linking technical solution to the cost solution. They are responsible for Life Cycle Cost (LCC) model development & maturation, working with various Engineering, PMOs, and Integration IPT for Advanced Weapons and Systems providing detailed cost estimates. They will lead trade studies, supporting technology development & risk assessments, enhancing affordability opportunities, as well as assisting business case and contract capture activities. The position requires an understanding of at least two of the following analyses: Cost-Effectiveness, Life Cycle Cost (LCC), Cost As an Independent Variable (CAIV), Design to Cost (DTC), and Cost Reduction Initiatives (CRI). The qualified candidate will be required to work in a team environment and under a minimum level of guidance and direction.

**Key Responsibilities:**

+ Create and/or update Life Cycle Cost (LCC) model(s) to evaluate labor and material pricing

+ Maintain and update escalation tables in accordance with latest economic forecasts, and compare to actual internal escalation rates

+ Analyze and update rate and learning curves for different labor and material elements

+ Document and effectively communicate cost model assumptions, results, and instructions guides

+ Solicit, track, and manage CRI efforts from concept to completion

+ Interface with multiple functions, all levels of management, and external customer

+ Analyze external customers’ cost model vs internal model(s), identify disconnects, and make recommended updates as needed

**Basic qualifications for** **Sr Principal Cost Estimating Analyst (A04):**

+ Ability to obtain a U.S. Government Secret Clearance within a timeframe set by management; U.S. Citizenship required

+ Must have 12+ years of related experience in lieu of degree; Bachelor’s degree with 8+ years’ experience or a Master’s degree with 6+ years’ experience within in Accounting, Finance, or Business Administration

+ Aerospace & Defense Finance experience

+ Proficient knowledge of Microsoft Excel, Power Point, and Word

+ Ability to travel as needed

**Preferred qualifications for** **Sr Principal Cost Estimating Analyst (A04):**

+ 6+ years Aerospace & Defense Finance experience

+ Experience with cost models in the Aerospace & Defense industry

+ Advanced knowledge of Microsoft Excel, Power Point, and Word

+ Master’s degree

+ Current active Secret clearance

+ Excellent verbal and written communication skills across multiple levels

+ Demonstrated experience in working independently and being proactive

+ Demonstrated critical thinking and analytical skills, while maintaining attention to detail and effective time management/organization

+ Experience with cost-effectiveness, LCC, CAIV, DTC, and/or CRI analyses

+ Experience in developing cost research models and cost risks analysis for complex aerospace systems

+ Experience in performing cost estimating activities such as cost analysis, statistical analysis, WBS development, and cost risk analysis

+ Experience with DoD Acquisition principles and guides, e.g. MIL-STD 881E, O&S CAPE Guide, DAU Guide on Systems Engineering, etc.

+ Engineering background or degree

**Salary Range:** $98,100 - $170,300

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Store - PHX-SCOTTSDALE, AZ

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

**Major Activities**

+ Assist Store Manager in planning and supporting the scheduling and execution of store workload.

+ Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results

+ Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

+ Achieve your KPI’s; manage your team to achieve their role KPI’s

+ Manage the visual merchandising standards in store and execution of feature space and seasonal layouts

+ Manage and execute the inventory management processes in store

+ Manage and execute merchandise operations and Omni channel processes

+ Manage and execute shrink and safety programs.

+ Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development

+ Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others

+ Serve as Manager on Duty (MOD)

+ Acknowledge customers, help locate product and provide solutions

+ Cross trained in Custom Framing selling and production

+ Assist with Omni channel processes

**Other duties as assigned**

**Preferred Type of experience the job requires**

+ Retail management leadership experience

**Physical Requirements**

+ Ability to remain standing for long periods of time

+ Ability to move throughout the store

+ Regular bending, lifting, carrying, reaching and stretching

+ Lifting heavy boxes and accessing high shelves by ladder or similar equipment

+ If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

**Work Environment**

+ Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**

At The Michaels Companies Inc, **our purpose is to fuel the joy of creativity** . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels (https://www.michaels.com/makerplace) , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, **Michaels is the best place for all things creative.** For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**

_Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL)._

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

**Why Mayo Clinic**

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

**Responsibilities**

Coordinates operations of allied health staff in the outpatient and inpatient setting for a department/division in alignment with institutional and department/division mission, vision, and objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects, staff recruitment, and policy implementation and serves as a primary resource for issues and communications. Performs duties independently and exercises judgment in handling a variety of management issues. Direct reports include operational and clinical supervisors and/or other department/division personnel.

**Qualifications**

Bachelor's degree and relevant experience required.

Prefer master's degree in business or health care field and two years of health care management experience with strong leadership, team building, and problem-solving skills as well as demonstrated ability to work collaboratively with multiple disciplines, i.e., physician, administrative, supervisory, and allied health staff.

Must have excellent communication, organizational, and human relation skills. Requires excellent decision-making and judgment capabilities. Must have broad based knowledge of office support and computer systems along with spreadsheets, databases, statistics, software knowledge and installation, and accounting practices for budgetary responsibilities.Maintains clinical credentials as required by unit guidelines.

**Exemption Status**

Exempt

**Compensation Detail**

$100,484.80 - $150,779.20 / year

**Benefits Eligible**

Yes

**Schedule**

Full Time

**Hours/Pay Period**

80

**Schedule Details**

Monday - Friday. 8am - 5pm

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

**Weekend Schedule**

Not Applicable

**International Assignment**

No

**Site Description**

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

**Affirmative Action and Equal Opportunity Employer**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

**Recruiter**

Julie Melton

**Equal opportunity**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1547795BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 2929 W VALENCIA RD,TUCSON,AZ,85746-08036-05532-S

**Full District Office Address:** 2929 W VALENCIA RD,TUCSON,AZ,85746-08036-05532-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 05532-TUCSON AZ

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1543293BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 754 N HIGLEY RD,GILBERT,AZ,85234-09600-05799-S

**Full District Office Address:** 754 N HIGLEY RD,GILBERT,AZ,85234-09600-05799-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 05799-GILBERT AZ

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1547816BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 2880 N CENTRE CT,PRESCOTT VALLEY,AZ,86314-01203-06666-S

**Full District Office Address:** 2880 N CENTRE CT,PRESCOTT VALLEY,AZ,86314-01203-06666-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:**

**Store:**

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1548257BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 1142 W GUADALUPE RD,MESA,AZ,85210-07602-09202-S

**Full District Office Address:** 1142 W GUADALUPE RD,MESA,AZ,85210-07602-09202-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:**