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Visual and Performing Arts

Art Directors

Formulate design concepts and presentation approaches for visual productions and media, such as print, broadcasting, video, and film.

A Day In The Life

Visual and Performing Arts Field of Interest

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Salary Breakdown

Art Directors

Average

$79,070

ANNUAL

$38.01

HOURLY

Entry Level

$45,440

ANNUAL

$21.85

HOURLY

Mid Level

$78,540

ANNUAL

$37.76

HOURLY

Expert Level

$105,490

ANNUAL

$50.72

HOURLY


Program Recommendations

Art Directors

Glendale Community College (MCCCD)

Animation

Education

Associate's Degree

Phoenix College (MCCCD)

Animation

Education

Associate's Degree

Mesa Community College (MCCCD)

Animation

Education

Associate's Degree

Glendale Community College (MCCCD)

Animation

Education

Credential

Mesa Community College (MCCCD)

Animation

Education

Credential

Phoenix College (MCCCD)

Animation

Education

Credential


Current Available & Projected Jobs

Art Directors

131

Current Available Jobs

1,890

Projected job openings through 2030


Top Expected Tasks

Art Directors


Knowledge, Skills & Abilities

Art Directors

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

English Language

KNOWLEDGE

Communications and Media

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Design

SKILL

Active Listening

SKILL

Speaking

SKILL

Judgment and Decision Making

SKILL

Time Management

SKILL

Complex Problem Solving

ABILITY

Fluency of Ideas

ABILITY

Originality

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Oral Expression


Job Opportunities

Art Directors

  • Sr. Product Manager, Early Access Program
    Ford Motor Company    Phoenix, AZ 85067
     Posted about 10 hours    

    **Senior Product Manager, Early Access Program**

    We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

    Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

    Ford Motor Company has endured and thrived for 120 years – through every imaginable challenge – because we have the vision to imagine the future and the courage to change. Ford is redefining how it will build a better world for the future by creating culture and opportunity where employees will capitalize on Ford’s excellence in designing and building the most iconic products, while also helping develop the future of world-class connected BEVs. Ford is transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver at the speed of a startup, with the deep expertise of high-volume production.

    Now is truly the time to join and change the way we work, and with our partners in Model e, we are passionate about solving hard problems and cultivating an environment for amazing career growth. We create with passion, delivering extraordinary solutions to change the world. We challenge: Competitors, bureaucracy, obstacles, and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive, trusting the experts, believing the data, seeking out and listening to bold intuition – regardless of the source. We are insurgents: Never satisfied, averse to complexity, inquisitive of habits and open to risk. We constantly seek to learn. We focus on the mission and deliver with urgency and speed. We are an agile team: Leveraging rapidly evolving technology to innovate, fail fast and pivot. We trust each other, surface issues openly, and solve problems collaboratively. Most importantly we raise the talent bar with every hire.

    **What you'll do...**

    The Product Line Manager for the Ford Early Access Program, Ford's beta testing platform with over 4,000 real Ford customers, plays a crucial role in helping improve Ford's digital products using customer feedback. This position focuses on building the pipeline and managing the program that allows Ford to leverage customer insights to drive product improvements and create exceptional digital experiences for Ford customers. The Product Line Manager will play a key role in growing the program to encompass new vehicle models and regions, spearhead the program's strategic direction, plan and execute large-scale beta tests with an enthusiastic customer base, drive engagement amongst current members, and evaluate the program’s performance and success by developing KPIs.

    The ideal candidate will obsess over making the vision a reality, will have an ability to operate strategically and tactically, working independently under time constraints to meet deadlines. This individual will also be a leader in the organization, taking on end-to-end ownership and successfully delivering results in an ambiguous and dynamic business environment.

    + Own the strategy for your product area, defining your vision, goals, and investments

    + Work with design to prototype and ideate on future state products

    + Own the recruitment, engagement, and support of entire Early Access customer base

    + Help teams conduct iterative, fast paced experiments to drive the development of products and services our customers love

    + Lead the planning and execution of beta tests with Early Access customers

    + Gather and disseminate customer feedback throughout the Digital Product organization and greater Ford to drive product improvements and enhance digital experiences

    + Develop OKRs and KPIs to measure success of products in the Early Access portfolio

    + Provide tooling to facilitate connections between Product Managers and customers

    + Collaborate with cross-functional teams to incorporate customer insights into product development processes.

    + Develop strategies to collect, analyze, and leverage customer feedback effectively

    + Strategize and execute initiatives to drive engagement and create a sense of community amongst members of the Early Access Program

    **You'll have...**

    + Bachelor’s degree required.

    + 5+ years of experience using analytical skills and experience in data-driven decision-making.

    + 3+ years of experience in product management or a related field.

    + 2+ years of Experience working directly with end customers.

    + 2+ years of experience utilizing customer feedback to drive product enhancements.

    **Even better, you may have...**

    + Experience in leveraging customer feedback to improve digital products.

    + Knowledge of customer research methodologies and feedback analysis.

    + Experience with agile product development methodologies

    + Ability to work in a fast-paced environment

    + Excellent communication and interpersonal skills to engage with customers effectively.

    + Ability to collaborate with cross-functional teams and drive customer-centric initiatives.

    + Experience in identifying customer pain points and translating them into actionable insights.

    + Familiarity with digital product development processes and user experience principles.

    + Adaptable, innovative, and customer-focused mindset.

    You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

    As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

    + Immediate medical, dental, vision and prescription drug coverage

    + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

    + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

    + Vehicle discount program for employees and family members and management leases

    + Tuition assistance

    + Established and active employee resource groups

    + Paid time off for individual and team community service

    + A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

    + Paid time off and the option to purchase additional vacation time.

    For a detailed look at our benefits, click here:
    https://fordcareers.co/LL6HTHD

    Visa sponsorship is not available for this position.

    Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

    We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

    \#LI-Remote

    **Requisition ID** : 31195


    Employment Type

    Full Time

  • Product Manager, North America Intraoral
    Envista Holdings Corporation    Phoenix, AZ 85067
     Posted 1 day    

    **Job Description:**

    **Position Summary:**

    The North America Intraoral Product Manager is responsible for product launches and execution throughout the product lifecycle of the DEXIS intraoral scanner (IOS) and Intraoral imaging product portfolio. Responsibilities include assisting with business plans, gathering voice of customer, defining and prioritizing product and customer requirements, managing regional market segmentation, branding and growth. The Intraoral Product Manager drives cross functional teams in timely execution and North America launch of projects to ensure the targeted success of the products to support company’s overall strategy and goals. The Intraoral Product Manager has strong interpersonal, communication and problem-solving skills. The Intraoral Product Manager must be hands-on, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

    **Essential Duties and Responsibilities:**

    + Responsible for product launches in North America. Develop and drive launch metrics and targets. Responsible for leading pilot launch activities and evaluating commercial launch readiness.

    + Participate in developing value proposition, feature sets & product roadmaps, positioning and pricing.

    + Drive the regional market intelligence for the Intraoral product portfolio including market sizing, market trends, competitive intelligence, customer segmentation etc.

    + Conduct voice of the customer and experimentation to gain insights that will improve current products and influence the product development process.

    + Create or assist with business case preparation for new initiatives within the product portfolio.

    + Develop regional product sales strategies by working with sales & marketing.

    + Develop and execute regional product training for internal and external stakeholders.

    + Responsible for developing and maintaining production, sales and inventory plans (PSI) that align with the companies’ financial targets.

    + Responsible for managing products in the region throughout the product lifecycle from launch to product ramp down and discontinuation.

    + Manage pricing updates and provide analysis for quarterly product promotions.

    + Other duties as assigned

    **Job Requirements:**

    **Education and/or Experience:**

    + Bachelor’s Degree in Marketing, Business or related field (MBA Preferred)

    + 3+ years of Product Management experience of technical products

    + 3+ years of experience with segmentation, positioning, pricing, and new product development practices required

    + Experience in launching products in medical device, dental equipment, or other FDA-Regulated businesses preferred

    **Most Important Competencies Required:**

    + Leader – must be a willingness to take risks, self-confidence and the ability to work with higher levels of management

    + Influence- must be able to influence peers, engineers, leadership staff, internal and external customers

    + Strategic- must be able to make decisions quickly that drive Company goals and objectives

    + Communication—must be able to effectively communicate in both written and verbal forms

    + Global Thinking – ability to understand different cultures and market needs

    + Results orientation – must deliver results

    + Courageous – ability to make the tough decision and to not be overly sensitive (thick skinned)

    + Logical- must be able to think on their feet.

    + Ethical – must operate in a way that never compromises Ethics and integrity

    **Target Market Salary Range:**

    Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

    $73,500 - $87,100

    **Operating Company:**

    DEXIS

    Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

    Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

    Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

    Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .


    Employment Type

    Full Time

  • Managers, Digital Product Management
    American Express    Phoenix, AZ 85067
     Posted 1 day    

    **Description**

    American Express Travel Related Services Company, Inc. seeks Managers, Digital Product Management to support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle. Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking. Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value. Create features, user stories, and acceptance test criteria within business and technology initiatives. Work closely with technology teams to develop, test, and deliver defined capabilities and rapidly iterate new solutions.

    Position requires a Master's degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, and 2 years of experience with leading large-scale product development projects through all phases of the systems development lifecycle. Experience must include: 1 year of experience with each of the following: Product design and development; business systems analysis, including requirements analysis and definition; root cause analysis, developing business process flows, and designing, building, and testing application code; monitoring and improving systems for credit card or other financial products; presenting complex technical solutions to both technical and non-technical audiences; leading and influencing development partners in a cross-functional environment; and Agile rapid application development, HP Quality Center, MS Excel and SharePoint, MS Visio, Scrum methodologies, and User Acceptance Testing (UAT). Telecommuting is available up to 3 days per week.

    Job Location: Phoenix, AZ

    **Qualifications**

    Salary Range: $90,000.00 to $165,000.00 annually

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.

    #LI-DNI

    **Job:** Marketing

    **Primary Location:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 24010450


    Employment Type

    Full Time

  • Manager - Digital Product Management
    American Express    Phoenix, AZ 85067
     Posted 1 day    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    The Global Analytics, Data & Marketing team is responsible for overseeing analytics, data products and platforms specific to the Global Merchant & Network Services (GMNS) business. Our team is dedicated to helping American Express leverage enterprise-wide capabilities and assets to strengthen our integrated network and become an essential part of our customers’ digital lives. We directly support and strengthen our network of merchants by maintaining and enriching Amex closed loop merchant data, executing scaled and bespoke insights and analytics to drive merchant and partner marketing and operations, and identifying prospective merchants and suppliers to bring into our integrated network.

    **How will you make an impact in this role?**

    Reporting to the Director of Merchant Data & Analytic Platforms, the Manager of Data Products is responsible for creating and maintaining merchant-focused data solutions to power analytical and reporting capabilities and support enterprise strategy. As part of the Merchant Data Office, the role will focus on growing and enhancing the globalized standard data solution to ensure consistency, governance, and ease of use for downstream products across the Merchant business.

    **This product owner will play a pivotal role in working with global stakeholders to understand their strategic business objectives and needs relative to data and insights.** **S/he will collaborate closely with partners across Marketing, Client Management, Merchant Acquisition, Pricing, Analytics and Technologies to identify opportunities to advance the data product experience and develop new functionality to engage our customers and further their success.** **S/he will translate requests into action by truly innovating new functionality and utilities from white space, helping to oversee the development lifecycle from concept to creation.**

    **Key responsibilities include:**

    + Hands on subject matter expertise in linking data dependencies from the SOR to suite of products, and enabling the rapid creation of new and valuable insights to drive the business

    + Synthesize learning and input from stakeholders and customers to drive new Insights products, features and functions, and ensure consistent and accurate development expectations

    + Leading end-to-end cross-functional delivery of capabilities, ensuring they are implemented true to their intent and in a manner that optimizes the future flexibility of the product, cost controls, and drives customer satisfaction

    + Ensuring high quality business engagement, processes and user stories with inter-product dependencies with technology multiple teams throughout the delivery lifecycle

    + Support leadership in developing recommendations for the long-term product strategy, incorporating both business and technical needs

    **Qualifications:**

    + 3 years of project/product management experience with data experience and merchant business knowledge preferred

    + Working knowledge of the cornerstone environment is needed including Data Governance and Data Quality Framework

    + Leadership experience in managing large scale, multi-platform projects with product interdependencies

    + Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity

    + Knowledge of SQL / Hive / data querying and scripting techniques

    + Experience working in an Agile development environment

    + Bachelor’s Degree required.Advanced degree preferred

    **Qualifications**

    Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    **Job:** Product

    **Primary Location:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 24008523


    Employment Type

    Full Time

  • Product Manager-Digital Wallets, Amex Digital Labs
    American Express    Phoenix, AZ 85067
     Posted 1 day    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let’s lead the way together.

    The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

    **Amex Digital Labs:**

    Amex Digital Labs is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, servicing solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring products to market.

    **Role Description:**

    Amex Digital Labs is seeking a Product Manager to lead our Digital Wallets products globally, meeting our customer spending needs where they are and ensuring American Express membership remains essential to our Card Members. This Product Manager will be responsible for the product strategy, defining new features, shaping the customer experience, and innovating the digital payments experience for Card Members around the world. They will find synergies across all digital wallets including Apple Pay, Google Pay, Amazon One and Samsung Pay, collaborating closely with the respective wallet product managers to enhance the digital payment experience. They will represent the product and work cross functionally with internal audiences, and they will partner with engineering to deliver against the roadmap and be responsible for ongoing product performance.

    **Primary responsibilities:**

    + Balance the needs of customers, internal stakeholders, leadership, and partners, to define product features, user stories, acceptance criteria, user experience, product roadmap and backlog.

    + Collaborate with internal teams to shepherd your product through the development process, advocating to create the best outcomes

    + Partner with engineers and solutions architects to identify technical solutions, assess technical tradeoffs, define API specs, and deliver product features/platform capabilities.

    + Set and track development/release timelines, navigate intricate dependencies, and communicate impacts to stakeholders.

    + Form hypotheses, define metrics, analyze KPI’s, and collect customer feedback in order to continuously improve the product and refine feature backlog.

    + Support Business Development and Marketing teams with go-to-market strategy and execution.

    + Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements. This includes addressing and responding to audit requests.

    + Coordinate across internal teams to launch features in market and manage products post-launch.

    + Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution.

    + Participate in the New Product Development process by contributing to the development of existing ideas or by pitching their own.

    We are seeking a Product Manager with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.

    **Key qualifications are:**

    + 4 years' experience in new product development, product management, or similar role

    + Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality

    + Ability to influence key internal stakeholders.

    + Understanding of tech and product development processes, known as a “business person who can talk tech.”

    + Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence.

    + Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset.

    + Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project.

    + Determination to deliver the best outcome for our customers.

    + Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.

    + Skilled at transitioning back and forth between big picture strategy and nitty gritty details

    + Adaptability: able to change your approach based on your audience.

    + Team player, flexibility, and comfortable with ambiguity

    + Highly organized

    + Willing to take initiative and be accountable for results.

    + Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment.

    + Willingness to be creative within the bounds of the highly regulated environment that is, financial services.

    **Digital Labs: Our Values**

    Our values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:

    + BOLD: We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us.

    + CURIOUS: We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.

    + EMPATHETIC: We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.

    + EMPOWERED: We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.

    + AUTHENTIC: We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.

    + INCLUSIVE: We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger

    **Qualifications**

    Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    **Job:** Product

    **Primary Location:** US-New York-New York

    **Other Locations:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 24010442


    Employment Type

    Full Time

  • Manager - Digital Product Management
    American Express    Phoenix, AZ 85067
     Posted 1 day    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

    The Enterprise Automation team is responsible for building out a machine learning-powered, componentized intelligent automation products for use across American Express. Our goal is to democratize access to intelligent automation, allowing Business Units across the company to use the capabilities to solve for their automation opportunities.

    The Document Intelligence product team partners closely with Technologies scrum teams to deliver the highest priority intelligent automation capabilities for the enterprise, driving an enterprise automation agenda where we build once for many. It is critical for our Product Manager to be a strong collaborator, flexible with changing priorities and possess a strong background in intelligent automation capabilities and a desire to improve the way we work at American Express. Our team has the unique opportunity to build and democratize enterprise grade capabilities that will be used by multiple business teams across the company, massively improving our business operations.

    **Responsibilities:**

    + Design, implement, and manage the Document Intelligence Product and other intelligent automation tools, providing strong automation capabilities to drive a superior colleague and customer experience that can be extended and reused across the Blue Box.

    + Drive innovation and manage product development teams within a fast paced, agile environment, cultivating an environment of continuous learning and improvement through coaching, feedback, and critical metrics

    + Work closely with enterprise automation teams to gain constant feedback to ensure intelligent automation solutions continue to deliver value and support business goals.

    + Enable integrated teams to deliver technology solutions in support of key product roadmaps initiatives through constant collaboration with leaders, product managers, partners, architects and engineers.

    + Collaborate within and across business units to prioritize, plan, and implement the development cadence for product releases.

    + Work with Technologies to define and ensure expected system SLAs are met and manage all issues and problems related to the Document Intelligence infrastructure, capabilities and dependent systems.

    + Establish clear and measurable objectives and key results, providing monthly systems performance metrics to the Enterprise Automation Strategy PMO and Steering Committee.

    + Promote the creation of high quality, clearly documented, and compliant deliverables across engineering teams.

    + Define non-functional requirements (availability, interoperability, portability, manageability, scalability, maintainability, security, monitoring, SLAs, critical metrics, regulatory and legal compliance) based on business vision, standard processes, and enterprise architecture direction.

    + Leverage management information details to report key automation & product metrics and drive continuous performance improvement.

    + Be an effective advocate for automation and work with product teams across American Express to fundamentally change the way we work.

    **Preferred Qualifications**

    + Deep familiarity with application of GenAI and Traditional Vision models, including Optical Character Recognition (OCR), Document Classification, Machine Learning, and other cognitive technologies to develop new Document Intelligence capabilities.

    + Experience with building APIs and UI/UX, to create an Enterprise platform with great User Experience and ease of integration as core attributes of the product.

    + Experience working with intelligent automation capabilities such as Business Process Automation (BPM) and workflow tools, Data visualization and reporting tools, to be able to support appropriate automation development for identified use cases.

    + Strong Agile practitioner with the ability to manage the product backlog in-line with the product strategy/roadmap, as well as enterprise priorities.

    + Deep awareness of Amex’s risk management, data protection and model risk governance policies, to build a secure and strong product.

    + Strong Technical Writing abilities to develop appropriate documentation and communications platform for business and Technology teams to get educated about the product.

    + This is a continuously evolving space, and this role is expected to keep abreast of emerging technologies and trends for potential incorporation into the enterprise.

    **Minimum Qualifications:**

    + Bachelor's degree in Computer Science, Business Administration or a related field

    + 7 years of proven experience in digital product management, preferably as a technical product manager

    **Qualifications**

    Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    **Job:** Product

    **Primary Location:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 24008276


    Employment Type

    Full Time

  • Product Manager
    Meta    Phoenix, AZ 85067
     Posted 3 days    

    **Summary:**

    Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product Managers who value moving quickly.

    **Required Skills:**

    Product Manager Responsibilities:

    1. Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.

    2. Understand Meta’s strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.

    3. Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

    4. Incorporate data, research, and market analysis to inform product strategies and roadmaps.

    5. Plan, initiate, and manage information technology projects for web-based products and platforms.

    6. Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.

    7. Drive product development with teams of world-class engineers and designers, while maintaining team health.

    8. Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.

    9. Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.

    10. Define and analyze metrics that inform the success of products. Identify and track key performance metrics.

    **Minimum Qualifications:**

    Minimum Qualifications:

    11. 8+ years product management or related industry experience

    12. Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field and 2+ years of experience in the following:

    13. Experience in product management or product design

    14. Experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones

    15. Experience delivering technical presentations

    16. Experience in analyzing complex, large-scale data sets and making decisions based on data

    17. Experience in gathering requirements across diverse areas and users, and converting and developing them into a product solution

    18. Experience in technical experience with analytical tools, methodologies, and design

    19. Displaying leadership, organizational and execution skills

    20. Proven communication skills

    **Preferred Qualifications:**

    Preferred Qualifications:

    21. Experience defining vision and strategy for a product.

    22. Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.

    23. Experience recruiting and leading a cross-functional team of world-class individuals.

    24. Enthusiastic and resilient in a constantly evolving environment where the process is fluid and creative solutions are the norm.

    **Public Compensation:**

    $171,000/year to $238,000/year + bonus + equity + benefits

    **Industry:** Internet

    **Equal Opportunity:**

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].


    Employment Type

    Full Time

  • Head of Platform Product Management
    Confluent    Phoenix, AZ 85067
     Posted 3 days    

    With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -- we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

    One Confluent. One team. One Data Streaming Platform.

    Data Connects Us.

    **About the Role:**

    As the leader in data in motion and the original authors of Apache Kafka, Confluent operates at enormous scale, supporting the mission-critical data needs of many thousands of customers. Around a hundred engineering teams work together daily to deliver compelling data streaming, connectivity, governance, and stream processing products to our diverse global customers. All of this work is enabled by our highly reliable, flexible, and powerful platform services that enable teams to move quickly while delivering consistent and capable experiences that fit well with each other and into our customers’ environments.

    This role is a direct report to the CPO and leads our platform product management team of around 20 professionals, helping to maximize the impact of the work of several hundred platform engineers.

    **What You Will Do:**

    + Work closely with the CPO and the Product Line PM leaders to mesh our strategic company goals with individual product goals and our platform capabilities/architecture roadmap

    + Ideate, design, and deliver next-generation platform capabilities that enable new products, increased customer scale, and consistent, secure, and usable customer experiences

    + Evolve and reignite our platform product management approach to maximize joint engagement with product teams on customer outcomes and shared success

    **What You Will Bring:**

    + A minimum of 7 years of product management experience, ideally in B2B and with developer-focused products

    + 10+ years of leadership experience

    + Experience leading platform teams to deliver a foundation that maximizes product velocity, reliability, and consistency

    + Bachelor’s degree in Computer Science, Engineering, or a related technical field

    **What Gives You an Edge:**

    + Experience leading platform product through an evolution from basic compute, networking, storage, authentication etc, to a complete set of platform capabilities, including user interface, authorization/policies, regionalization, resource management etc.

    **Come As You Are**

    At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

    At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $259,200 - $324,000 USD, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE (https://confluentbenefits.com/) .

    Click HERE (https://www.confluent.io/legal/confluent-candidate-privacy-notice/) to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

    \#LI-Remote


    Employment Type

    Full Time

  • Digital Product Management Director
    Wells Fargo    CHANDLER, AZ 85286
     Posted 4 days    

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    The Strategy, Digital, and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides, and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. For additional information on this line of business, refer to the external Careers Site at www.wellsfargojobs.com .

    **About this role:**

    The CB / CIB Digital group manages customer-facing digital channels, experiences, and capabilities serving Commercial, Corporate & Investment Banking customers. Our mission is to deliver value to our customers and business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, and analytics.

    The Digital Capabilities group within CB / CIB Digital leads product development for core shared services across access and authorization, customer communication, and front-end enablers. We have an exciting opportunity for a Digital Product Management Director to help drive change management across our team, and help ensure that the operations of the team are running smoothly and efficiently from a people, process, and systems perspective.

    **In this role, you will:**

    + Partner with Product, Technology, and Risk teams to support product delivery, coordinating the delivery of committed outcomes, and ensuring transparency to risks, dependencies, and impediments

    + Develop operational routines and standardized Jira dashboards to drive efficiencies, mitigate risk, and ensure compliance with Enterprise Change Management policy and procedures

    + In concert with leadership, manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives

    + Provide dedicated support to teams on agile cadences, dependency, and risk management, pre and post release management activities and establish strong collaboration across partner product and technology teams

    + Represent the team in larger collaboration forums to communicate statuses, accomplishments, dependencies, and challenges

    + Understand product priorities and consult with dependency partners proactively to manage delivery risks

    + Serve as a SME on enterprise change management procedures, digital standards & policies, and established processes within the product, to keep the team up to date and compliant.

    + Stay on top of resource and scrum team needs, capacity constraints and escalate them to product and delivery leaders in a timely manner.

    + Be a champion for agile transformation and display in depth knowledge and experience to help build strong agile teams

    + As needed, act as Product Owner for product area(s) on interim basis or as identified by the Product Manager

    + Act as an advisor to senior leadership to define prioritization and strategic goals for the broader team

    + Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise

    + Develop and guide a culture of talent development to meet business objectives and strategy

    **Required Qualifications:**

    + 8+ years of digital product management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

    + 4+ years of management experience

    **Desired Qualifications:**

    + Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans

    + Experience leading efforts that require integration of multiple technology systems and managing interdependencies

    + Previous product management experience with foundational digital capabilities, particularly for access and authorization, customer communications, and front end development and personalization technologies

    + In depth experience with product delivery, Jira, and Agile

    + Advanced communication skills at multiple levels

    **Job Expectations:**

    + Not eligible for visa sponsorship.

    + Role is not eligible for 100% remote. Candidates must be willing to work onsite. Location preference is San Francisco, California; New York, New York; Chandler, Arizona; Charlotte, North Carolina

    **Pay Range**

    $207,900.00 - $431,900.00

    **Benefits**

    Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

    + 401(k) Plan

    + Paid Time Off

    + Parental Leave

    + Critical Caregiving Leave

    + Discounts and Savings

    + Health Benefits

    + Commuter Benefits

    + Tuition Reimbursement

    + Scholarships for dependent children

    + Adoption Reimbursement

    **Posting End Date:**

    13 Jun 2024

    *** Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-374002-2

    **Updated:** Sun Jun 09 03:24:04 UTC 2024

    **Location:** CHANDLER,Arizona


    Employment Type

    Full Time

  • Lead Digital Product Manager
    Wells Fargo    CHANDLER, AZ 85286
     Posted 4 days    

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides, and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals.

    **About this role:**

    Wells Fargo is seeking a Lead Digital Product Manager to primarily lead step-up authentication. Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.

    **In this role, you will:**

    + Be responsible for managing the overall strategy and implementation for step-up authentication in the digital channel.

    + This role is crucial to reduce fraud and protect our customer's money and personal information, related to unauthorized access, while maintaining a friction free digital experience

    + Develop strategies and prioritize initiatives to reduce in-session mobile app friction

    + Lead the integration of the Device Trust AI Model into all step-up authentication challenge decisions

    + Integrate new authenticators based on the level of risk to provide more self-service options and less friction for customers

    + Improve the experience for the existing options to reduce confusion and increase success rates

    + Reduce friction for customers traveling internationally when a step-up authentication is required by providing alternative authentication methods

    Control Point Product Manager

    + Work with LOB partners to provide guidance and requirements for all new Control Points to reduce risks associated with unauthorized activity/fraud

    + Maintenance & modernization of existing control points

    + Secure Data Exchange Authentication Product Manager

    + Support token creation, exchange, and authentication for 3rd parties accessing customer information via the Gateway APIs

    RSA Fob Product Manager

    + Partner with colleagues to reduce the reliance on RSA Fobs as an authenticator for high-risk transactions

    + Lead the digital customer experience for RSA Fob issuance

    + Lead the strategy, enhancements and execution for RSA token verification

    + Work closely with LOB partners to ensure RSA Fob fulfillments and re-issuance are meeting SLA requirements

    Risk & Controls

    + Owner of all controls related to Interdiction, RSA Fobs, and Secure Data Exchange

    + Responsible for verifying and updating all Control Procedures and Process Level Risk Management flows, as product features or experiences change

    + Ensure all reporting is in place to verify controls / thresholds are working as expected

    + Quickly identify and raise any issues related to gaps in respective product controls

    + Work closely with Control partners and Testing/Audit teams to illustrate compliance across respective products

    + Product Reporting and Analysis

    + Monitor results from multiple reports to ensure efficacy of the feature is performing as expected

    + Work with analytic partners to identify gaps in existing reporting and enhance reporting as products evolve

    + Partner with technology to evolve BEV tagging/event publishing to enhance metrics

    VOC, Voice of Customer

    + Review weekly VOCs and perform detailed research to understand the root cause of the customer complaint

    + Develop strategies and recommend enhancements to resolve friction, based on root cause analysis

    + Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

    **Required Qualifications:**

    + 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Required Qualifications for Europe, Middle East & Africa only:**

    + Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Desired Qualifications:**

    + Digital Identity or Authentication experience

    + Prior experience in Digital Authentication products/features

    + Experience with Agile scrum methodology

    + Strong ability developing partnerships and collaborating with other business and functional areas

    + Excellent verbal, written, and interpersonal communication skills

    + Ability to execute a fast paced, high demand, environment while balancing multiple priorities

    + Outstanding problem solving and analytical skills with ability to turn findings into a strategic plan

    + 3+ years of experience in creating leadership strategy/vision level presentations

    **Job Expectations:**

    + Not eligible for visa sponsorship.

    + Role is not eligible for 100% remote. Candidates must be willing to work onsite. Locations: Charlotte, North Carolina; New York, New York; San Francisco, CA; Chandler, Arizona

    **Pay Range**

    $96,600.00 - $206,100.00

    **Benefits**

    Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

    + 401(k) Plan

    + Paid Time Off

    + Parental Leave

    + Critical Caregiving Leave

    + Discounts and Savings

    + Health Benefits

    + Commuter Benefits

    + Tuition Reimbursement

    + Scholarships for dependent children

    + Adoption Reimbursement

    **Posting End Date:**

    11 Jun 2024

    *** Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-371484-2

    **Updated:** Sun Jun 09 03:24:04 UTC 2024

    **Location:** CHANDLER,Arizona


    Employment Type

    Full Time


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