News Analysts, Reporters, and Journalists

**Job Description**

**Where you’ll work** : Remote US

**Customer Care and Success at GoTo**

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

**Your Day to Day **

**As a Technical Writer, you would be working on** : ** **

+ Product Support Sites—You will create, publish, and maintain professional digital content (articles, user guides, etc.) focused on helping our customers self-assist (case deflection).

+ Voice of the Customer—You will review customer feedback and implement changes tomitigate friction in the digital support experience.

+ Data Analysis—You will examine metrics to guide strategic content decisions, identify gaps, and find actionable information.

+ Cross-Functional Teams—You will collaborate closely with product, development, support, and marketing to prepare for releases and improve the customer experience.

**What** **We’re** **Looking For**

**As a Technical Writer, your background** **will look like** :

+ Advanced English writing and grammar skills

+ 2+ years of experience creating minimalistic self-help resources

+ Experience with structured content (DITA XML preferred)

+ Proven interpersonal skills developing strong relationships with your teammates and other cross-functional teams

+ Self-starter with the ability to work efficiently under limited supervision in a remote working environment

+ Utility player with a history of versatilityworking outside of your primary role and taking on new challenges.

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll **Be Real** , **Think Big** , **Move Fast** , and **Keep Growing** along the way.

Learn more (https://www.goto.com/company/corporate-responsibility) .

Annual Base Salary Range: $61,000.00 - $101,000.00

_The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits._

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.

**Primary City/State:**

Arizona, Arizona

**Department Name:**

**Work Shift:**

Day

**Job Category:**

Revenue Cycle

Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.

The mission of the **Clinical Documentation Improvement Department** is to, “ Facilitate concise clinical documentation to appropriately reflect patient acuity, risk of mortality, and resource utilization in order to properly reflect patient care given and optimize organizational goals.” This mission also supports the accurate translation of diagnoses into ICD-10 codes for patient billing and capture of quality metrics.

**As a successful** **Clinical Documentation Improvement** **Specialist will need to have at a minimum 2-4 years of hospital acute-care or relevant clinical experience. Time in OR, ED or ICU may strengthen a candidates profile. Level of education may be either registered nurse with active licensure in state worked or graduate of foreign medical school with Doctor of medicine degree.**

**This is a fully remote position and available if you live in the following states only: AK, AL, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI & WY.** This position is fully remote with travel less than 15% of the time to either a Banner corporate or hospital site. With this remote work, candidates must be self-motivated, possess moderate to strong tech skills and be able to meet daily and weekly productivity metrics. Business hours are Monday-Friday, 8 hour shifts with no weekends or holidays.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. **Apply today!**

POSITION SUMMARY

This position is responsible for reviewing content of the medical record and assisting in the clarification of any documentation ambiguities noted. This position is a member of the clinical team and acts as a consultant/subject matter expert to facility staff and Providers related to medical record clinical documentation requirement to ensure the overall completeness, compliance and specificity of Provider documentation exists. This position is responsible for identifying and capturing additional revenue opportunities and will also be the documentation liaison for the facility between acute care coding and Providers.

CORE FUNCTIONS

1. Provides subject matter expertise related to DRG, clinical documentation opportunities and requirements. Serves as an essential member of the clinical team, emphasizing their role in reviewing content of the medical record, assisting in the clarification of documentation ambiguities. Serves as the liaison between acute care coding and Providers to explain, educate and assist in the needed documentation requirements to accurate conversion from the “clinical language” to the needed “coding language” in order to capture revenue.

2. Conducts accurate and timely concurrent record reviews, recognizing opportunities for documentation improvement through specialized training and software. Utilizes available resources to formulate clinically credible “documentation clarification questions” for members of the clinical team aimed at improving the accuracy of the documentation process which is followed by effective and appropriate communication with Providers and timely follow up on all cases.

3. Ensures data integrity of the clinical documentation database through compliant, accurate and appropriate entries, which include but is not limited to, accurate input of case data, correct assignment of documentation clarification types and Provider responses, and ensuring precise case reconciliation with correct DRG shifts recorded.

4. Ensures the accuracy and completeness of clinical information used for measuring and reporting Provider and facility outcomes (coding assignments, HAC, quality of care, facility and system initiatives) while facilitating HIMS dept compliance of time requirements for coding and billing revenue cycle.

5. Educates customers through presentations and/or reports for clinicians and facility management on clinical documentation opportunities, acute care coding and reimbursement issues, as well as performance improvement methodologies.

6. Serves as member of facility task force meetings, and as requested attends facility steering committee meetings and/or other facility meetings.

7. This position works independently in a "hybrid" work mode - working both in-facility as well as remotely and has multi-facility/entity responsibility, with no direct budgetary oversight. This position is a member of the clinical team ensuring accuracy and compliance with acute care coding assignments, POA status, HAC, quality of care, supports specific Hospital and System initiatives, and aids HIMS Dept in meeting their time requirement of the coding and billing revenue cycle. Extensive interaction with Providers, HIMS professionals, nursing and other ancillary staff. Internal Interactions: All levels of nursing management and staff, medical staff, Providers and all other members of the interdisciplinary health care team. External Interactions: Physicians and their office staff.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of clinical care as normally obtained through the completion of a bachelor’s degree in nursing.

Requires Registered Nurse (R.N.) license in state worked.

Requires two to four years of recent acute care experience either in a Hospital or Surgical setting. Must have the ability to interface with multiple software applications, work independently, possess demonstrated critical thinking skills, problem-solving abilities, communication and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format.

PREFERRED QUALIFICATIONS

Experience with acute clinical documentation programs or coding. Certified Clinical Documentation Specialist, Certified Coding Specialist credential.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**

Arizona, Arizona

**Department Name:**

**Work Shift:**

Day

**Job Category:**

Revenue Cycle

Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.

The mission of the **Clinical Documentation Improvement Department** is to, “ Facilitate concise clinical documentation to appropriately reflect patient acuity, risk of mortality, and resource utilization in order to properly reflect patient care given and optimize organizational goals.” This mission also supports the accurate translation of diagnoses into ICD-10 codes for patient billing and capture of quality metrics.

**As a successful** **Clinical Documentation Improvement** **Specialist will need to have at a minimum 2-4 years of hospital acute-care or relevant clinical experience. Time in OR, ED or ICU may strengthen a candidates profile. Level of education may be either registered nurse with active licensure in state worked or graduate of foreign medical school with Doctor of medicine degree.**

**This is a fully remote position and available if you live in the following states only: AK, AL, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI & WY.** This position is fully remote with travel less than 15% of the time to either a Banner corporate or hospital site. With this remote work, candidates must be self-motivated, possess moderate to strong tech skills and be able to meet daily and weekly productivity metrics. Business hours are Monday-Friday, 8 hour shifts with no weekends or holidays.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. **Apply today!**

POSITION SUMMARY

This position is responsible for reviewing content of the medical record and assisting in the clarification of any documentation ambiguities noted. This position is a member of the clinical team and acts as a consultant/subject matter expert to facility staff and Providers related to medical record clinical documentation requirement to ensure the overall completeness, compliance and specificity of Provider documentation exists. This position is responsible for identifying and capturing additional revenue opportunities and will also be the documentation liaison for the facility between acute care coding and Providers.

CORE FUNCTIONS

1. Provides subject matter expertise related to DRG, clinical documentation opportunities and requirements. Serves as an essential member of the clinical team, emphasizing their role in reviewing content of the medical record, assisting in the clarification of documentation ambiguities. Serves as the liaison between acute care coding and Providers to explain, educate and assist in the needed documentation requirements to accurate conversion from the “clinical language” to the needed “coding language” in order to capture revenue.

2. Conducts accurate and timely concurrent record reviews, recognizing opportunities for documentation improvement through specialized training and software. Utilizes available resources to formulate clinically credible “documentation clarification questions” for members of the clinical team aimed at improving the accuracy of the documentation process which is followed by effective and appropriate communication with Providers and timely follow up on all cases.

3. Ensures data integrity of the clinical documentation database through compliant, accurate and appropriate entries, which include but is not limited to, accurate input of case data, correct assignment of documentation clarification types and Provider responses, and ensuring precise case reconciliation with correct DRG shifts recorded.

4. Ensures the accuracy and completeness of clinical information used for measuring and reporting Provider and facility outcomes (coding assignments, HAC, quality of care, facility and system initiatives) while facilitating HIMS dept compliance of time requirements for coding and billing revenue cycle.

5. Educates customers through presentations and/or reports for clinicians and facility management on clinical documentation opportunities, acute care coding and reimbursement issues, as well as performance improvement methodologies.

6. Serves as member of facility task force meetings, and as requested attends facility steering committee meetings and/or other facility meetings.

7. This position works independently in a "hybrid" work mode - working both in-facility as well as remotely and has multi-facility/entity responsibility, with no direct budgetary oversight. This position is a member of the clinical team ensuring accuracy and compliance with acute care coding assignments, POA status, HAC, quality of care, supports specific Hospital and System initiatives, and aids HIMS Dept in meeting their time requirement of the coding and billing revenue cycle. Extensive interaction with Providers, HIMS professionals, nursing and other ancillary staff. Internal Interactions: All levels of nursing management and staff, medical staff, Providers and all other members of the interdisciplinary health care team. External Interactions: Physicians and their office staff.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of clinical care as normally obtained through the completion of a bachelor’s degree in nursing.

Requires Registered Nurse (R.N.) license in state worked.

Requires two to four years of recent acute care experience either in a Hospital or Surgical setting. Must have the ability to interface with multiple software applications, work independently, possess demonstrated critical thinking skills, problem-solving abilities, communication and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format.

PREFERRED QUALIFICATIONS

Experience with acute clinical documentation programs or coding. Certified Clinical Documentation Specialist, Certified Coding Specialist credential.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**

Arizona, Arizona

**Department Name:**

**Work Shift:**

Day

**Job Category:**

Revenue Cycle

Explore and excel. At Banner Health, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.

The mission of the **Clinical Documentation Improvement Department** is to, “ Facilitate concise clinical documentation to appropriately reflect patient acuity, risk of mortality, and resource utilization in order to properly reflect patient care given and optimize organizational goals.” This mission also supports the accurate translation of diagnoses into ICD-10 codes for patient billing and capture of quality metrics.

**As a successful** **Clinical Documentation Improvement** **Specialist will need to have at a minimum 2-4 years of hospital acute-care or relevant clinical experience. Time in OR, ED or ICU may strengthen a candidates profile. Level of education may be either registered nurse with active licensure in state worked or graduate of foreign medical school with Doctor of medicine degree.**

**This is a fully remote position and available if you live in the following states only: AK, AL, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI & WY.** This position is fully remote with travel less than 15% of the time to either a Banner corporate or hospital site. With this remote work, candidates must be self-motivated, possess moderate to strong tech skills and be able to meet daily and weekly productivity metrics. Business hours are Monday-Friday, 8 hour shifts with no weekends or holidays.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. **Apply today!**

POSITION SUMMARY

This position is responsible for reviewing content of the medical record and assisting in the clarification of any documentation ambiguities noted. This position is a member of the clinical team and acts as a consultant/subject matter expert to facility staff and Providers related to medical record clinical documentation requirement to ensure the overall completeness, compliance and specificity of Provider documentation exists. This position is responsible for identifying and capturing additional revenue opportunities and will also be the documentation liaison for the facility between acute care coding and Providers.

CORE FUNCTIONS

1. Provides subject matter expertise related to DRG, clinical documentation opportunities and requirements. Serves as an essential member of the clinical team, emphasizing their role in reviewing content of the medical record, assisting in the clarification of documentation ambiguities. Serves as the liaison between acute care coding and Providers to explain, educate and assist in the needed documentation requirements to accurate conversion from the “clinical language” to the needed “coding language” in order to capture revenue.

2. Conducts accurate and timely concurrent record reviews, recognizing opportunities for documentation improvement through specialized training and software. Utilizes available resources to formulate clinically credible “documentation clarification questions” for members of the clinical team aimed at improving the accuracy of the documentation process which is followed by effective and appropriate communication with Providers and timely follow up on all cases.

3. Ensures data integrity of the clinical documentation database through compliant, accurate and appropriate entries, which include but is not limited to, accurate input of case data, correct assignment of documentation clarification types and Provider responses, and ensuring precise case reconciliation with correct DRG shifts recorded.

4. Ensures the accuracy and completeness of clinical information used for measuring and reporting Provider and facility outcomes (coding assignments, HAC, quality of care, facility and system initiatives) while facilitating HIMS dept compliance of time requirements for coding and billing revenue cycle.

5. Educates customers through presentations and/or reports for clinicians and facility management on clinical documentation opportunities, acute care coding and reimbursement issues, as well as performance improvement methodologies.

6. Serves as member of facility task force meetings, and as requested attends facility steering committee meetings and/or other facility meetings.

7. This position works independently in a "hybrid" work mode - working both in-facility as well as remotely and has multi-facility/entity responsibility, with no direct budgetary oversight. This position is a member of the clinical team ensuring accuracy and compliance with acute care coding assignments, POA status, HAC, quality of care, supports specific Hospital and System initiatives, and aids HIMS Dept in meeting their time requirement of the coding and billing revenue cycle. Extensive interaction with Providers, HIMS professionals, nursing and other ancillary staff. Internal Interactions: All levels of nursing management and staff, medical staff, Providers and all other members of the interdisciplinary health care team. External Interactions: Physicians and their office staff.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of clinical care as normally obtained through the completion of a bachelor’s degree in nursing.

Requires Registered Nurse (R.N.) license in state worked.

Requires two to four years of recent acute care experience either in a Hospital or Surgical setting. Must have the ability to interface with multiple software applications, work independently, possess demonstrated critical thinking skills, problem-solving abilities, communication and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format.

PREFERRED QUALIFICATIONS

Experience with acute clinical documentation programs or coding. Certified Clinical Documentation Specialist, Certified Coding Specialist credential.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

What you can expect

As Zoom’s Global Architect team grows, we are looking for a Content & Creative Technical Writer. You would be responsible for creative problem solving for all of Zoom’s technical sellers.

About the Team

In Zoom’s market, agile content creation is crucial to sellers abilities’ to win deals and quickly fill any gaps. We value a background in content and design to be successful in Zoom’s rapid, results-focused work environment. The right candidate will apply creative skills to solve sales problems alongside a team of technical sales architects.

What we’re looking for

+ 3+ years experience in Technical Sales Enablement or Technical Writing

+ Experience developing and applying visual branding to content

+ Experience copywriting to create compelling narratives

+ Experience with Marketing or Sales Enablement

+ Experience with SaaS Collaboration

Salary Range or On Target Earnings:

Minimum:

$76,800.00

Maximum:

$186,200.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

07/26/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Technical Writer II’s role is to be responsible for writing, structuring, and updating documentation resulting from Custom Networks process improvement activities. Must work closely with Custom Networks operational teams (primarily process and system resources) to create, maintain, update, and edit required documentation.

**The Main Responsibilities**

+ Obtain documentation or diagrams from others and convert to professional artifacts for use by Enterprise Operations employees

+ Organize and maintain document repository, including updating outdated versions, and retiring obsolete

+ Analyze documentation and diagrams across the repository to maintain a streamlined style regardless of author

+ Maintain a comprehensive electronic library of terminology and documentation

+ Collaborate with others to explore opportunities to enhance or expand document repository capabilities

+ Provide proofreading and template support to teammates

+ Keep stakeholders and impacted teams updated on planned repository changes and timelines

+ Gathering and reporting metrics for repository management progress

**What We Look For in a Candidate**

**Basic Qualifications**

Bachelor's degree, or equivalent in education and related experience

1+ years related experience in a technical writing role at a technology company

Ability to translate technical concepts into everyday language

Excellent organizational skills including prioritization and time management

Maintains a collaborative and continuous improvement mindset

Proficient knowledge in MS Excel, MS Word, PowerPoint, SharePoint and Visio

Knowledge of English grammar rules to effectively edit procedural documents

Strong written and verbal communication skills with an exceptional attention to detail

Ability to prioritize multiple projects and work in a fast-paced environment

Strong business acumen and technical background

**Preferred Qualifications**

Bachelor's Degree in English, Journalism, or Communications

5+ years related experience in a technical writing role at a technology company

Expert knowledge in MS Excel, MS Word, PowerPoint, SharePoint and Visio

Strong Technical background

Skilled at dealing with ambiguity in a rapidly changing environment

\#CNP

**Compensation**

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

**Location Based Pay Ranges**

**$51410 - $68540** in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

**$54110 - $72140** in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

**$56820 - $75750** in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

**$59520 - $79360** in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

**What to Expect Next**

Requisition #: 334237

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Salary Range**

**Salary Min :**

51410

**Salary Max :**

79360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

**Application Deadline**

07/20/2024

**Overview**

GovCIO is currently hiring for a Technical Writer to support customer technical documentation and policy writing efforts. This position will be located in Hanover, MD and will be fully remote position.

**Responsibilities**

Writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related technical publications to communicate clearly and effectively technical specifications and instructions to a wide range of audiences. Acquires subject knowledge by interviewing product developers, observing performance of production methods, referring to technical specifications, blueprints, engineering illustrations, and trade journals. Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts. Conducts quality review of materials.

+ Translates complex data into user-friendly text for print and electronic publications, such as technical journals, user and training manuals, government proposals, websites and podcasts.

+ Gathers information through research, statistical reports and interviews with technical staff.

+ Develops cataloging systems, and maintains records, files, electronic media and archiving of information for publications.

+ Assists in preparing material for technical seminars and business forums. May be called upon to assist in technical or business presentations in such meetings as business or customer needs require.

+ Selects or recommends use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives.

**Qualifications**

High School with 9+ years (or commensurate experience)

Required Skills and Experience

+ Clearance Required: Secret

+ Demonstrated experience in an IT related or technical organization.

+ Expert in using Microsoft Professional Suite and Adobe Acrobat Professional.

+ Strong collaboration and communication skills with the ability to work effectively in a team environment.

+ Strong analytical skills to understand complex technical information and translate it into clear and concise documentation.

+ Self-motivated with the ability to work independently and manage multiple projects simultaneously.

+ Detail oriented with a focus on accuracy and completeness.

Preferred Skills and Experience

+ Experience working in an Agile environment

+ Certification(s) in relevant technologies

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $95,000.00 - USD $110,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/4338/technical-writer/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2024-4338_

**Category** _Technical Writing_

**Position Type** _Full-Time_

**Job Description Summary**

As a Skillbridge Intern at GE Healthcare, every moment partnering with customers is an opportunity to impact the lives of patients. You’ll be the face of our life-changing products, you’ll drive customer satisfaction through excellent service and you’ll help healthcare professionals deliver world-class care to patients using innovative medical technologies.

The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE HealthCare as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member’s suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE HealthCare, as they continue to receive military compensation and benefits as active-duty service members.

**Job Description**

MUST BE ACTIVE DUTY MILITARY TO QUALIFY

**Job Overview:**

The Technical Writer is responsible for working with GE Healthcare to collaborate with various teams to update and manage SOP’s, process, and any other documents.

**Essential Responsibilities:**

**In this role, you will:**

+ Create and refine technical information and other various materials for explaining process.

+ Ensure projects are completed on time and meet quality standards.

+ Suggest best practices and optimizations throughout content generations projects

+ Manage complex information and multiple projects within content specifications and budget restrictions

+ Use GE Healthcare brand for written pieces

+ QA content for errors

+ Implement comprehensive technical documentation, feedback, and changes whenever possible

+ Create technical documents that convey accurate messaging for the project

**Basic Qualifications:**

+ BS Degree in Computer Science, Engineering, Information Technology, or minimum 2 years of related technical experience

+ Knowledge of Confluence and Visio or other network diagram tools

+ Minimum 3 years of experience in IT field

+ Military equivalent experience

+ Fluency in English

**Additional Information**

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

**Relocation Assistance Provided:** No

**It's fun to work in a company where people truly BELIEVE in what they're doing!**

**Job Description Summary:**

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Information Developer to join our vibrant, global content team. This contributor will bring creativity and enthusiasm for new technologies to our Rocket products. The ideal candidate enjoys working closely with team members from many disciplines and continually striving to improve the content experience of our products.

**Essential Duties and Responsibilities** :

+ Plans, organizes, and develops content that supports customer needs including in product and user content, reference guides, and release notes

+ Participates in product grooming, planning, and development meetings

+ Collaborates with product management, development, project managers, customer support, and users to plan, create, and update product content that supports the business strategy

+ May participate in user research and evaluating the product interface from the user perspective

+ Works with an editor and/or a content strategist as necessary

+ May assist in developing blog posts, community articles, and white papers that contribute to customer success

+ Maintains up to date knowledge on trends and best practices for developing software content

**Required Qualifications:**

+ Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline

+ 5+ years of experience working as an Information Developer

+ Expertise in DITA and associated information development tools

+ Comprehensive understanding of minimalism and structured authoring

+ Understanding of software technologies and APIs

+ Ability to quickly learn new tools and technologies

+ Ability to think critically and propose content to address customer needs

+ Self-motivated, detail-oriented team player with excellent time-management and organizational skills

+ Fluent in spoken and written English

**Preferred Qualifications:**

+ Knowledge of and ability to work in a command line interface

+ Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

**Education:**

+ Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline

**Information Security:**

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

**Diversity, Inclusion & Equity:**

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

\#LI-JC1

The base salary range for this role is $66,679.50 - $83,349.50 /year. Exact compensation may vary based on skills, experience, and location.

.

**What Rocket Software can offer you in USA:**

**Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)**

**Healthcare coverage options to fit you (and your family’s) needs**

**Retirement savings, with matching contributions by Rocket Software**

**Life and disability coverage**

**Leadership and skills training opportunities**

**Two paid work days for off-site training**

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

\#LI-Remote

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

**Overview**

GovCIO is currently hiring for Technical Writer to assist with documentation and associated projects supporting Veteran's Affairs (VA). This position will be fully remote located within the United States.

**Responsibilities**

+ Develop and maintain technical documents such as standard operating procedures, user guides, and related process or product documentation for a wide range of audiences. Acquires subject knowledge by interviewing product owners and stakeholders.

+ Meeting facilitator: attend calls for staff and product line leadership and prepare notes as needed

+ Manage and update Jira, Kanban, Slack, and Confluence boards and other as assigned

+ Draft various organizational documents including budgets, SOP's, ATO's, POAM's, after action reports, and high-level CIO briefs

+ Develop and maintain SharePoint document management system

+ Oversee preparation of illustrative materials including mural boards, diagrams and charts while conducting quality review of all materials

+ Prepare and assist with technical or business presentations

+ Select and recommends use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives

+ Edit and proof material and documentation prior to sending to executive leadership

**Qualifications**

**Required Skills and Experience**

+ Bachelor's with 5 years (8 years of additional relevant experience may be substituted for education)

+ An excellent communicator and comfortable working with cross-functional teams.

+ A true Problem Solver – can think holistically and present scenarios to solve the problem at hand.

+ Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary.

+ Experience managing a library of documentation, including storage and organization of documents and change governance

+ Tools: MS Office Suite, Mural/InVision, Confluence, Jira, GitHub, Microsoft Teams, Slack

**Preferred Skills and Experience**

+ Scrum master cert a plus

+ Document layout and design

+ Jira experience

+ An excellent communicator and comfortable working within cross-functional teams

+ Can do attitude. Team player

+ A true Problem Solver – can think holistically and present scenarios to solve the problem at hand.

+ Comfortable operating in ambiguity and with minimal supervision. Apply process where it creates value and design process where necessary

+ Experience managing a library of documentation, including storage and organization of documents and change governance

+ Tools: MS Office Suite, Mural/InVision, Confluence, Jira, GitHub, Microsoft Teams, Slack and SharePoint

+ Power BI experience a plus

**Clearance Required** : Ability to obtain and maintain a Suitability/Public Trust clearance.

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $70,000.00 - USD $90,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/4271/technical-writer-%28remote%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2024-4271_

**Category** _Technical Writing_

**Position Type** _Full-Time_