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Behavioral Science and Human Services

Customs and Border Protection Officers

Investigate and inspect persons, common carriers, goods, and merchandise, arriving in or departing from the United States or between states to detect violations of immigration and customs laws and regulations.

Salary Breakdown

Customs and Border Protection Officers

Average

$68,060

ANNUAL

$32.72

HOURLY

Entry Level

$48,290

ANNUAL

$23.22

HOURLY

Mid Level

$66,020

ANNUAL

$31.74

HOURLY

Expert Level

$80,140

ANNUAL

$38.53

HOURLY


Supporting Programs

Customs and Border Protection Officers

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Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Degree Program

Estrella Mountain Community College
  Avondale, AZ 85392      Degree Program

Glendale Community College
  Glendale, AZ 85302      Degree Program

Phoenix College
  Phoenix, AZ 85013-4234      Degree Program

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Degree Program

Rio Salado College
  Tempe, AZ 85281-6950      Degree Program

Scottsdale Community College
  Scottsdale, AZ 85256-2626      Degree Program

South Mountain Community College
  Phoenix, AZ 85040      Degree Program

Mesa Community College
  Mesa, AZ 85202-4866      Degree Program

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Certification

Glendale Community College
  Glendale, AZ 85302      Certification

Mesa Community College
  Mesa, AZ 85202-4866      Certification

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Certification

Phoenix College
  Phoenix, AZ 85013-4234      Certification

Rio Salado College
  Tempe, AZ 85281-6950      Certification

Scottsdale Community College
  Scottsdale, AZ 85256-2626      Certification

South Mountain Community College
  Phoenix, AZ 85040      Certification

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Degree Program

Estrella Mountain Community College
  Avondale, AZ 85392      Degree Program

Glendale Community College
  Glendale, AZ 85302      Degree Program

Phoenix College
  Phoenix, AZ 85013-4234      Degree Program

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Degree Program

Rio Salado College
  Tempe, AZ 85281-6950      Degree Program

Scottsdale Community College
  Scottsdale, AZ 85256-2626      Degree Program

South Mountain Community College
  Phoenix, AZ 85040      Degree Program

Mesa Community College
  Mesa, AZ 85202-4866      Degree Program

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Degree Program

Estrella Mountain Community College
  Avondale, AZ 85392      Degree Program

Glendale Community College
  Glendale, AZ 85302      Degree Program

Phoenix College
  Phoenix, AZ 85013-4234      Degree Program

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Degree Program

Rio Salado College
  Tempe, AZ 85281-6950      Degree Program

Scottsdale Community College
  Scottsdale, AZ 85256-2626      Degree Program

South Mountain Community College
  Phoenix, AZ 85040      Degree Program

Mesa Community College
  Mesa, AZ 85202-4866      Degree Program

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Certification

Glendale Community College
  Glendale, AZ 85302      Certification

Mesa Community College
  Mesa, AZ 85202-4866      Certification

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Certification

Phoenix College
  Phoenix, AZ 85013-4234      Certification

Rio Salado College
  Tempe, AZ 85281-6950      Certification

Scottsdale Community College
  Scottsdale, AZ 85256-2626      Certification

South Mountain Community College
  Phoenix, AZ 85040      Certification

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Degree Program

Glendale Community College
  Glendale, AZ 85302      Degree Program

Gateway Community College
  Phoenix, AZ 85034      Degree Program

Phoenix College
  Phoenix, AZ 85013-4234      Degree Program

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Degree Program

Rio Salado College
  Tempe, AZ 85281-6950      Degree Program

South Mountain Community College
  Phoenix, AZ 85040      Degree Program

Mesa Community College
  Mesa, AZ 85202-4866      Degree Program

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Certification

GateWay Community College
  Phoenix, AZ 85034      Certification

Glendale Community College
  Glendale, AZ 85302      Certification

Mesa Community College
  Mesa, AZ 85202-4866      Certification

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Certification

Phoenix College
  Phoenix, AZ 85013-4234      Certification

Rio Salado College
  Tempe, AZ 85281-6950      Certification

South Mountain Community College
  Phoenix, AZ 85040      Certification

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Degree Program

Estrella Mountain Community College
  Avondale, AZ 85392      Degree Program

Glendale Community College
  Glendale, AZ 85302      Degree Program

Phoenix College
  Phoenix, AZ 85013-4234      Degree Program

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Degree Program

Rio Salado College
  Tempe, AZ 85281-6950      Degree Program

South Mountain Community College
  Phoenix, AZ 85040      Degree Program

Mesa Community College
  Mesa, AZ 85202-4866      Degree Program

Chandler-Gilbert Community College
  Chandler, AZ 85225-2479      Certification

Glendale Community College
  Glendale, AZ 85302      Certification

Mesa Community College
  Mesa, AZ 85202-4866      Certification

Paradise Valley Community College
  Phoenix, AZ 85032-1200      Certification

Phoenix College
  Phoenix, AZ 85013-4234      Certification

Rio Salado College
  Tempe, AZ 85281-6950      Certification

South Mountain Community College
  Phoenix, AZ 85040      Certification

Current Available & Projected Jobs

Customs and Border Protection Officers

200

Current Available Jobs

10,330

Projected job openings through 2032


Top Expected Tasks

Customs and Border Protection Officers


Knowledge, Skills & Abilities

Customs and Border Protection Officers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Law and Government

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Psychology

SKILL

Active Listening

SKILL

Critical Thinking

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Social Perceptiveness

ABILITY

Inductive Reasoning

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Problem Sensitivity


Job Opportunities

Customs and Border Protection Officers

  • Bilingual School Psychologist
    Amergis    Rio Rico, AZ 85648
     Posted 1 day    

    Salary: $1200 / Week

    The School Psychologist works to support students through avariety of mental health and developmental issues and aid in qualifyingstudents for additional support services. The School Psychologist is responsible for providing on-sitepsychological services to students under the jurisdiction of the state anddistrict.

    Minimum Requirements:

    + Must maintain current State licensures and/or certificationsin state of assignment

    + Experience in pediatric and adolescent population ispreferred

    + Master’s degree in psychology preferred

    + Current CPR if applicable

    + TB Questionnaire, PPD or chest x-ray if applicable

    + Current Health certificate (per contract or stateregulation)

    + Must meet all federal, state and local requirements

    + Must be at least 18 years of age

    Benefits

    At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

    + Competitive pay & weekly paychecks

    + Health, dental, vision, and life insurance

    + 401(k) savings plan

    + Awards and recognition programs

    *Benefit eligibility is dependent on employment status.

    About Amergis

    Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

    Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


    Employment Type

    Full Time

  • Small Business Client Servicing Representative II - Bilingual - 2nd Shift
    Bank of America    Phoenix, AZ 85067
     Posted 1 day    

    Small Business Client Servicing Representative II - Bilingual - 2nd Shift

    Phoenix, Arizona

    **To proceed with your application, you must be at least 18 years of age.**

    Acknowledge

    Refer a friend

    **To proceed with your application, you must be at least 18 years of age.**

    Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Phoenix/Small-Business-Client-Servicing-Representative-II---Bilingual---2nd-Shift\_25032625)

    **Job Description:**

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

    Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

    Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

    At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

    **Job Description:**

    This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

    **Responsibilities:**

    + Identifies client needs and recommends solutions when fraud has been identified

    + Records data captured during client interactions accurately

    + Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

    + Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

    + Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

    **Skills:**

    + Attention to Detail

    + Customer Service Management

    + Customer and Client Focus

    + Issue Management

    + Active Listening

    + Adaptability

    + Client Solutions Advisory

    + Data Collection and Entry

    + Problem Solving

    + Account Management

    + Analytical Thinking

    + Client Experience Branding

    + Fraud Management

    **Required Qualifications:**

    + Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

    + Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

    + Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

    + Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

    + Communicates effectively and confidently with all clients to make their financial lives better

    + Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections

    + Comfortable receiving ongoing performance feedback and coaching

    + Ability to learn and adapt to new information and technology platforms

    + Minimum of an intermediate level of proficiency with computers and current technology

    + 1+ years of customer/client service experience, including experience handling difficult client situations

    **Desired Qualifications:**

    + 1+ years of experience in the banking/financial industry

    + 1+ years of experience working in a client service capacity​

    **Schedule:** 11:30am-8pm M-F PST

    **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

    **Shift:**

    2nd shift (United States of America)

    **Hours Per Week:**

    40

    Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

    To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

    View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

    Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

    To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

    Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

    This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.


    Employment Type

    Full Time

  • Bilingual Associate Personal Banker (SAFE) - Goodyear - Avondale
    Wells Fargo    GOODYEAR, AZ 85338
     Posted 2 days    

    **Why Wells Fargo:**

    Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life (https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!

    **About this role:**

    Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

    **In this role you will:**

    + Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

    + Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

    + Receive direction from managers and exercise judgement within defined policies and procedures

    + Develop understanding of bank products and services to connect to customers' needs

    + Interact with customers to demonstrate care and build relationships

    + Provide appropriate options for bank products and services to customer

    + Refer customers' financial needs to other bankers and partners as needed

    + This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

    **Required Qualifications:**

    + 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + Bilingual speaking and listening proficiency in Spanish/English

    **Desired Qualifications:**

    + Customer service focus with experience handling complex transactions across multiple systems

    + Experience proactively engaging with customers through outreach via phone or email

    + Ability to educate and connect customer to technology and share the value of mobile banking options

    + Ability to help customers succeed financially by offering introductions to additional team members as appropriate

    + Experience working with others on a team to meet customer needs

    + Experience fostering and developing strong customer relationships

    + Ability to build strong relationships with internal partners

    + Ability to follow policies, procedures, and regulations

    + Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

    + Ability to interact with integrity and professionalism with customers and team members

    + Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

    + Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

    + Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

    + Support customers and employees in resolving or escalating concerns or complaints

    **Job Expectations:**

    + Ability to work a schedule that may include most Saturdays

    + Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

    + This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

    + This position is not eligible for Visa sponsorship

    + Must take and pass required language assessment

    **Posting Location(s):**

    + 13470 W Van Buren St GOODYEAR, AZ 85338

    **Posting End Date:**

    7 Aug 2025

    **_*Job posting may come down early due to volume of applicants._**

    **We Value Equal Opportunity**

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

    **Wells Fargo Recruitment and Hiring Requirements:**

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Req Number:** R-478212


    Employment Type

    Full Time

  • Bilingual Physical Therapy Technician
    US Physical Therapy    Goodyear, AZ 85338
     Posted 2 days    

    **Company Description**

    Desert Hand and Physical Therapy opened its doors in 1997 with one therapist and an office manager, who shared common goals of providing patients with the best and most qualified upper-extremity care in the Valley of the Sun. Today, Desert Hand and Physical Therapy has grown to 10 locations around the Valley. Although we have grown to meet the needs of a population that has exploded in size, our goals have remained the same. With Certified Hand Therapists (CHT) at each location and several licensed physical therapists, our team can provide expert individualized treatment to each patient experiencing trauma, illness, or injury.

    The staff is dedicated to helping patients achieve their full potential. The integration of our talented employees, cutting-edge techniques, and outstanding medical equipment allows us to develop a program tailored to each individual.

    **Job Description**

    **_We are seeking a part time Physical Therapy Technician to join our team that will split their role between 2 locations. Glendale and Goodyear. This role would be a great opportunity for someone interested in healthcare, specifically Occupational Therapy and Physical Therapy._**

    **Job duties:**

    + Assist Physical Therapists with patient care

    + Administer heat/cold packs

    + Maintain therapy equipment

    + Ensure clean, neat clinic environment

    + Cross train basic tasks at the front desk

    **Qualifications**

    + Students enrolled in a PT/OT curriculum program preferred

    + Team player attitude, energetic, with a focus on excellent customer service are key

    + Strong interpersonal skills

    + Caring nature, with a genuine interest in helping people

    + Excellent organizational and communication skills

    + **Spanish bilingual is required!**

    + **Split schedule between Glendale and Goodyear locations**

    **Additional Information**

    + **Competitive hourly rate of $14.70 - $16**

    + 401k

    + Employee discount plans

    + Employee Assistance Program (EAP)

    + Multiple opportunities for professional development, specialization, and leadership

    + Investment from a company that wants you to succeed and thrive


    Employment Type

    Full Time

  • English/Bilingual Enrollment Support Specialist
    UNUM    Phoenix, AZ 85067
     Posted 2 days    

    Job Posting End Date: August 04

    When you join the team at Unum, you become part of an organization committed to helping you thrive.

    Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

    + Award-winning culture

    + Inclusion and diversity as a priority

    + Performance Based Incentive Plans

    + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

    + Generous PTO (including paid time to volunteer!)

    + Up to 9.5% 401(k) employer contribution

    + Mental health support

    + Career advancement opportunities

    + Student loan repayment options

    + Tuition reimbursement

    + Flexible work environments

    **_*All the benefits listed above are subject to the terms of their individual Plans_** **.**

    And that’s just the beginning…

    With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

    **General Summary:**

    This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.

    **Job Description Principal Duties and Responsibilities**

    + Provide virtual retention and enrollment assistance to workers in all 50 U.S. States

    + Receives inbound interactions from workers

    + Makes outbound calls as needed to workers

    + Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer

    + Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable

    + Retention Support: Educate workers on current benefits

    + Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker

    + Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events

    + Contact Support: provide contact information for benefits or HR resources to workers

    + Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products

    + Review all provided and necessary training/demos to service the need of the client/worker.

    + Utilize technology and additional resources to provide translation services.

    + Maintain Individual and Team performance metrics

    + Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.

    + Document pertinent information about customer interactions

    + Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting

    + Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members

    + Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.

    + Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities

    + Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.

    + Participates in projects and initiatives as assigned

    + May perform other duties as assigned

    **Job Specifications**

    + Prefer 4-year degree or equivalent in work related experience or industry designation.

    + Existing knowledge of full Core and Voluntary benefit product offerings (all products)

    + Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care

    + Completion of continuing education requirements to keep Life and Health license

    + Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable

    + Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers

    + Ability to work in a fast-paced environment, both as part of a team and independently

    + Demonstrate resolve to achieve their personal and business goals

    + Demonstrate good organizational skills and ability to multi-task

    + Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite

    + Highly desired sales aptitude

    + Superior Customer Service Skills

    + Demonstrate ability to identify best practices and takes initiative to share ideas with team

    + Bi-lingual abilities are an asset

    + Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.

    + Full-Time ESS committed to working 40 hours per week

    + Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.

    + Committed to not taking pre-planned Paid Time Off in October and November of each year.

    **\#LI-TB1**

    **~IN2**

    Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

    Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

    The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

    $40,000.00-$75,600.00

    Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

    Company:

    Colonial Life


    Employment Type

    Full Time

  • Bilingual English/Spanish - SafeTrip Customer Service Representative
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 2 days    

    _This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges._

    **Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!** Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. **At UnitedHealth Group,** we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

    **At UnitedHealthcare,** we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**

    **The SafeTrip Customer Service Representative** handles incoming phone calls and monitors an email inbox of incoming questions from current and prospective SafeTrip policy holders to answer any questions they may have about our travel insurance options.

    This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00 am - 8:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

    We offer weeks of on-the-job training, virtual side by side with current team member. Duration is dependent on needs of individual candidate. Training will be discussed further during interview process. The hours during training will be any 8-hour shift between 8:00 am - 8:00 pm EST, Monday - Friday. Training will be conducted virtually from your home.

    **Primary Responsibilities:**

    + Answer incoming calls from members inquiring to purchase travel insurance products

    + Comprehend and communicate insurance language, policy details, and exclusions

    + Convert caller inquiries into SafeTrip sales

    + Answer up to 80 incoming calls a day

    + Loading new member or group data into the enrollment database & update the database with changes

    + Manage multiple email inboxes and responding to member eligibility or group questions & verify enrollment status

    + Reconcile eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility change

    + Control inventory of member and group transactions

    + Work frequently with client management team and brokers to complete group enrollments

    + Work individually or in a team setting

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School Diploma / GED OR equivalent work experience

    + Must be 18 years of age OR older

    + 3+ years of customer service experience OR consumer sales

    + 2+ years of experience in an office environment

    + Property & Casualty Producer Insurance and Life & Health Insurance license OR the ability to obtain within 90 days of employment

    + Bilingual fluency in English and Spanish

    + Ability to work 40 hours per week within the operating hours of the site 11:00 am - 8:00 pm EST from Monday - Friday including the flexibility to work occasional overtime based on business need.

    **Telecommuting Requirements:**

    + Ability to keep all company sensitive documents secure (if applicable)

    + Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

    + Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

    **Soft Skill:**

    + Ability to work with complex systems and procedures

    **Physical and Work Environment:**

    + Critical thinking, frequent speaking, active listening using a headset, computer skills, handling other objects, long periods of sitting and or standing at desk

    *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

    Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

    **Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

    _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

    \#RPO


    Employment Type

    Full Time

  • Bilingual French - Roadside Assistance Agent
    U-Haul    Phoenix, AZ 85067
     Posted 2 days    

    Location:

    2727 N Central Ave, Phoenix, Arizona 85004 United States of America

    Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.

    Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

    Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meet ing all quality-related metrics and goals.

    This job might be for you if:

    + You are a dependable team player with a positive attitude

    + You obtain the aptitude to work in a critical thinking atmosphere

    + You enjoy a self-paced, educational work environment

    + You enjoy speaking with and helping people

    + You are empathetic and solution oriented

    + You are comfortable with eLearning and remote leadership management

    + You are comfortable navigating multiple computer programs at one time

    Minimum Qualifications:

    + Must be fluent in both English and French

    + Ability to express sympathy, empathy and compassion

    + Critical thinker and ability to adapt

    + Intermediate keyboarding and computer skills

    + Active and Attentive listener

    + Ability to type while talking (40 WPM or higher is a plus)

    + Ability to formulate sentences through written text

    + Ability to navigate and use multiple computer programs at once

    + Excellent verbal communication and listening skills

    + Clear speaking voice

    + General knowledge of U.S. and Canada geography

    + General knowledge of how to map a location using various programs or applications

    + Willingness to incorporate feedback to constantly improve performance

    + Possess can-do-confidence

    Perks of joining the U-Haul Team!

    Compensation:

    U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acqui re additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).

    Exclusive U-Haul Benefits (https://jobs.uhaul.com/Benefits) Designed for Your Success:

    At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

    Scheduling Requirements:

    + Roadside Assistance is open 24/7/365 to assist customers

    + The total number of hours scheduled each week will be based on business needs

    + Must be available for a set schedule on both weekend days, Saturday and Sunday, for 8 hours both days.

    + Schedules on weekdays, Monday through Friday, are created based on shift bidding

    + Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

    A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours . We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result may be less hours scheduled.

    Education and Development (Training) Explained:

    + Self-motivated education at our very own U-Haul University.

    + Self-motivated supplementary eLearning.

    + Assist customers within the first week of employment.

    + Customer interactions with instructors’ support during initial education.

    + Skillset-driven continued education coordinated by your manager.

    + Fast-paced, hands-on instruction with a set schedule.

    + Learn and begin performing some of your job duties with customers the first day.

    Work From Home Requirements:

    + All work duties, including initial education, must be performed from your home address in a private, quiet workspace.

    + Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.

    + A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

    Technical Requirements:

    Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty /interruption. Additional requirements may apply.

    Computer Specifications

    + Operating System: Windows 11

    + RAM: 16GB minimum (32GB recommended)

    + Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)

    + Storage: SSD with at least 5GB free space

    Additional Hardware

    + Webcam (external or built-in)

    + USB headset (wired)

    Internet Speeds

    + Ping: under 100

    + Download: 50MB minimum (100MB recommended)

    + Upload: 5MB minimum (10MB recommended)

    Physical Demands:

    The work involves light physical exertion, including sitting for long periods , focusing on a computer screen, and taking phone calls using a wired headset.

    Applications are not currently accepted from Residents of: CA, WA, or the District of Columbia.

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.


    Employment Type

    Full Time

  • Bilingual Customer Service Specialist (Spanish)
    Sherwin-Williams    Maricopa, AZ 85138
     Posted 2 days    

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

    PART-TIME

    The individual selected for this role will be expected to work at Store #7629, located at: 44565 W. Edison Rd. Maricopa, AZ 85138

    Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

    At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

    Life … with rewards, benefits and the flexibility to enhance your health and well-being

    Career … with opportunities to learn, develop new skills and grow your contribution

    Connection … with an inclusive team and commitment to our own and broader communities

    It's all here for you... let's Create Your Possible

    What is the Process to get Started?

    Step 1 – Online Application

    Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

    Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

    Step 2 – Digital Interview

    Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

    You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

    Step 3 – In-Store Interview

    Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

    At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

    Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

    Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

    As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

    Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.


    Employment Type

    Full Time

  • Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote
    Prime Therapeutics    Tucson, AZ 85702
     Posted 2 days    

    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

    **Job Posting Title**

    Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

    **Job Description**

    As a Member Service Specialist, you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

    This is a **_seasonal position_** that can last 3-6+ months, though that is subject to change based on business needs.

    **Position Requirements:**

    + Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). **No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)**

    + Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

    + Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.

    + Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured

    + Must be available for a 6 to 8 week training class

    **What Prime provides:**

    + All equipment is provided and shipped directly to your place of residence

    + Highly structured work environment

    + Transferable skills within Prime or within the healthcare field

    + Opportunities to grow your career within Prime

    + Medical, dental, and vision insurance, paid time off, 401k match, and more

    + 40-hour work week (potential overtime)

    **Job Responsibilities**

    + Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

    + Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

    + Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

    + Other duties as assigned

    **Required Minimum Qualifications**

    + High School Diploma or GED is required

    + 1 year of customer service experience

    + Must be eligible to work in the United States without need for work visa or residency sponsorship

    **Additional Qualifications**

    + Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

    + Strong PC Skills with ability to navigate multiple software systems simultaneously

    + Strong communication skills with focus on professional demeanor and empathy

    + Ability to multitask

    + Detail oriented

    **Preferred Qualifications**

    + Call center experience

    + Call center experience in the Healthcare industry

    + Work from home (remote) experience

    + Fluency in Spanish

    **Minimum Physical Job Requirements**

    + Ability to sit 6 or more hours per day

    + Occasionally required to stand, walk and stoop, kneel, and crouch

    + Ability to work a flexible schedule including evenings, weekends, holidays, overtime

    + Ability to work with a set, pre-determined break and lunch schedule

    **Reporting Structure**

    + Reports to Supervisor in the Contact Center

    Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

    To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

    _Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

    _We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

    _Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

    Positions will be posted for a minimum of five consecutive workdays.

    Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

    If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

    Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

    We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

    Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

    If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.


    Employment Type

    Full Time

  • Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote
    Prime Therapeutics    Scottsdale, AZ 85258
     Posted 2 days    

    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

    **Job Posting Title**

    Seasonal Member Service Specialist Bilingual Spanish - Starting at 18.50 - Remote

    **Job Description**

    As a Member Service Specialist, you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

    This is a **_seasonal position_** that can last 3-6+ months, though that is subject to change based on business needs.

    **Position Requirements:**

    + Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). **No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)**

    + Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

    + Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.

    + Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured

    + Must be available for a 6 to 8 week training class

    **What Prime provides:**

    + All equipment is provided and shipped directly to your place of residence

    + Highly structured work environment

    + Transferable skills within Prime or within the healthcare field

    + Opportunities to grow your career within Prime

    + Medical, dental, and vision insurance, paid time off, 401k match, and more

    + 40-hour work week (potential overtime)

    **Job Responsibilities**

    + Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

    + Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

    + Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

    + Other duties as assigned

    **Required Minimum Qualifications**

    + High School Diploma or GED is required

    + 1 year of customer service experience

    + Must be eligible to work in the United States without need for work visa or residency sponsorship

    **Additional Qualifications**

    + Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

    + Strong PC Skills with ability to navigate multiple software systems simultaneously

    + Strong communication skills with focus on professional demeanor and empathy

    + Ability to multitask

    + Detail oriented

    **Preferred Qualifications**

    + Call center experience

    + Call center experience in the Healthcare industry

    + Work from home (remote) experience

    + Fluency in Spanish

    **Minimum Physical Job Requirements**

    + Ability to sit 6 or more hours per day

    + Occasionally required to stand, walk and stoop, kneel, and crouch

    + Ability to work a flexible schedule including evenings, weekends, holidays, overtime

    + Ability to work with a set, pre-determined break and lunch schedule

    **Reporting Structure**

    + Reports to Supervisor in the Contact Center

    Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

    To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail.

    _Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. _

    _We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

    _Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

    Positions will be posted for a minimum of five consecutive workdays.

    Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

    If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

    Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

    We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

    Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

    If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.


    Employment Type

    Full Time


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