Customs and Border Protection Officers

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy working with people in a fast-paced environment? If so, consider a position as an Equipment Distribution Coordinator. Join our fast-growing U-Box department and become part of our Equipment Distribution Program and Team.

Equipment Distribution Coordinators use new and exciting programs to reach existing U-Haul customers with offers to participate in our Equipment Distribution program. You will manage the end-to-end process of helping orchestrate transfers of our U-Haul trailers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program.

We are looking for friendly Spanish speaking , customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.

Position Details:

+ Full Time and Part Time positions available

+ Weekend availability is required

+ Location – U-Haul International Corporate Headquarters, work from home positions are also available

This job might be for you if:

+ You enjoy helping people and problem-solving.

+ You like a fast pace starting day one and staying busy every day.

+ You enjoy working closely with your manager and receiving daily feedback.

+ You are comfortable learning and using multiple computer programs.

Daily Tasks Include:

+ Interacting with field personnel via phone, email, IM chat and SMS text messages

+ Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages

+ Managing dashboards, reports and files as needed

+ Working on multiple customer records simultaneously

U-Haul Offers its Equipment Distribution Agents:

+ Train and work from home - various schedules!

+ Career path available including work from home!

+ Competitive hourly base

+ Opportunity for base pay merit increases based on performance

+ Part-Time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Minimum Qualifications:

+ Fluent Spanish speaker

+ Basic keyboarding and computer skills

+ Ability to navigate and use multiple computer programs at once

+ Excellent verbal communication and listening skills

+ Clear speaking voice

+ General knowledge of U.S. geography

+ Willingness to incorporate feedback to constantly improve performance

Training and Education Explained:

+ Fast-paced, hands-on education working with your manager from day one

+ Training schedule may fall outside of provided availability

+ Self-paced education at our very own U-Haul University online

+ Learn and begin performing some of your job duties with customers in the first week

+ Build on your skill set through on-the-job, continued education

+ Begin performing additional job duties with the customers and the field as you learn them

Scheduling Requirements:

+ The total number of hours scheduled each week will be based on business needs

+ Shifts between 5:00am-5:00pm Arizona time

+ Weekend availability required

+ Part Time team members must be available to work a minimum of 25 hours a week during the winter months and 32 hours during summer months

+ Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.

The following is required to work from home:

+ You must have a quiet, private work area.

+ Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul site . This position does not allow flexibility to be on-call care for others during work hours.

+ All work duties, including initial education, must be performed at your home address.

+ If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

*Computer requirements and internet speeds will be verified, if interviewed. Additional requirements may apply.

Computer Specifications:

+ Windows 11 required

+ 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)

+ Processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)

+ SSD internal storage with 5GB (Minimum) free space

Additional Hardware:

+ Webcam (external or built in)

+ USB headset (wired)

Internet Speeds:

+ Ping under 100

+ 50MB (Minimum) download speed (Recommended: 100MB)

+ 5MB (Minimum) upload speed (Recommended: 10MB)

The following is not permitted due to compatibility, performance, security, or other concerns:

+ MAC Operating Systems

+ Mobile hot-spot, tethering, satellite Internet, or similar.

+ Using a Proxy server or third-party network.

+ Computer stick or similar device.

+ Rental, rent-to-own, or public computer/laptop.

+ Working in a public place or using public Internet.

+ Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.

+ Running non-work-related programs while working.

+ Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus .

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Seize this full-time remote opportunity to lead a dynamic team of up to 18 specialists at JPMorgan Chase & Co. We provide all necessary technology, offer a competitive salary with a wide range of benefits, and foster professional growth. We also value diversity, integrity, and teamwork.

As an Account Supervisor in the Operations Satellite Call Center team, you will exhibit a profound understanding of client success management. Your role will involve promoting business results, providing solutions, and motivating your team, all while ensuring customer satisfaction.

**Job responsibilities:**

+ Oversee a work-from-home team navigating multiple technologies to support a Call Center environment.

+ Lead and manage comfortably in a metrics-promoted environment.

+ Demonstrate resiliency and extreme adaptability in a fast-paced environment.

+ Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome.

+ Empower teams to take ownership of each customer interaction while treating customers with respect and responding with empathy.

+ Resolve customer escalations and document account activities thoroughly and concisely.

+ Lead by example through demonstrating personal excellence, including punctuality, integrity, and accountability.

+ Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist.

+ Encourage teams to think critically and exercise independent judgment.

+ Make final decisions on behalf of our customers quickly and effectively when required.

+ Enforce and abide by all applicable regulatory and department practices and procedures.

**Required qualifications, capabilities, and skills:**

+ Home Location must reside within approximately 10 miles radius of the JPMC Camelback and 59th Ave Branch 5740 W Camelback Rd, Glendale, AZ 85301

+ Safe and noise free work environment in your residence

+ High School diploma/GED required

+ Must be willing to work in an environment that requires 100% phone-based customer interaction

+ Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face

+ 3 plus years working in a call center position; certification and or training

+ Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

+ 5 plus years of direct management experience; demonstrated ability to develop, manage, coach, and motivate teams

+ Reading and speaking in both Spanish and English fluently is required for this role

**Preferred qualifications, capabilities, and skills:**

+ Bachelor's Degree Preferred

+ Experienced in Retail Credit Card servicing

**Work Schedule:** Tuesday - Saturday 9:00AM - 6:00PM

Work schedules will vary. Candidates must be willing to work schedules during our operating hours (6:00am to 12:00am EST), which include evenings, weekends, and holidays.

This role is a work-from-home position, 5 days a week, and is located in Glendale, AZ only. It does not offer relocation assistance or immigration sponsorship.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**Position Purpose:**

A Home Depot Installation Services (HDIS) Senior Design Consultant is responsible for selling the Company's exterior and interior product and services to customers. His or her primary responsibility is outside sales via visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Senior Design Consultant will spend the majority of his or her working time traveling and away from a dedicated office environment. Senior Design Consultants will travel to customer's homes to make sales calls, assess customer needs, make individually-tailored recommendations regarding product selections, develop and negotiate customized price quotes, present warranty information and financial options that simultaneously meet the customer's unique needs and maintain/drive profitability, complete required sales contracts and paperwork, and take measurements using industry standard methods to ensure orders meet required installation specifications. The Senior Design Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Senior Design Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs.

**Key Responsibilities:**

+ Travel and engage in outside sales activities, primarily in customers' homes. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions.

+ Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.)

+ Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork.

+ Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals, and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.

**Direct Manager/Direct Reports:**

+ This position reports to a Sales Manager

+ This position has no direct reports

**Travel Requirements:**

+ Typically requires overnight travel less than 10% of the time.

**Physical Requirements:**

+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

**Working Conditions:**

+ Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

+ Requires regular and frequent local travel

+ Access to reliable transportation will be required

+ Reimbursement for travel will be available as required by state and federal law

**Minimum Qualifications:**

+ Must be eighteen years of age or older.

+ Must be legally permitted to work in the United States.

**Preferred Qualifications:**

+ 3-5 years of prior in-home or virtual sales experience

+ Prior home improvement industry experience

+ Prior experience with successful lead generation

+ Computer and application skills and use of varied technology (email, iPad, apps, etc.)

+ Bilingual Spanish/English

**Minimum Education:**

+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

**Preferred Education:**

+ No additional education

**Minimum Years of Work Experience:**

+ 0

**Preferred Years of Work Experience:**

+ No additional years of experience

**Minimum Leadership Experience:**

+ None

**Preferred Leadership Experience:**

+ None

**Certifications:**

+ None

**Competencies:**

+ None

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $40,000.00 - $100,000.00

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Yuma Sector, Law Enforcement Operational Programs located in Yuma, AZ. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. Responsibilities Relocation expenses have been authorized for this position. See the Relocation Expenses Reimbursed section of this announcement and U.S. Border Patrol Paid Moves for additional details. In addition, a VRP verification process has been established. Please be informed that within 90 days after your report date, you will be requested to provide valid documentation confirming that you have established a residence closer to the new duty location. Further information on this process will be provided to you during the selection process. This position will allow you to use your expertise to prevent illegal entry of noncitizens into the United States by land, water, or air; enforce criminal provisions of the Immigration and Nationality Laws; and seek out and apprehend smugglers or noncitizens who are in the United States illegally. Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland. This position starts at a salary of $146,481.00 (GS-15, Step 1) to $190,424.00 (GS-15, Step 10). As a Supervisory Border Patrol Agent (Division Chief), you will serve as a secondary administrative law enforcement officer (under 5 U.S.C. 8331 (6C) and 8412 (d)). Typical work assignments and duties will include: Providing subordinate supervisors with policy guidance and direction; and resolves complex problems involving the interpretation of broad policies, procedures, laws, and regulations Utilizing local resources to maximize consequences and support CBP directed initiatives and the national strategy. Identifying operational challenges, devising solutions to ensure compliance with enforcement priorities, apprising sector command of deficiencies, and providing solutions for such as required. Observing and participating in all phases of operational programs to determine effectiveness, adequacy of equipment and compliance with CBP and law enforcement policies and directives. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) You may be required to pass a background investigation and/or polygraph CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures You must be able to meet job-related medical and/or fitness standards Qualifications You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing managerial, technical, and administrative direction and oversight for all Border Patrol related functions within an assigned area; Managing major components of operational programs and their appropriate support functions; Directing the development of nationwide policy and program initiatives; Developing, managing, or directing operational policy or programs related to Border Patrol operations. This position has an Individual Occupational Requirement: Specialized Experience in law enforcement or other responsible work that demonstrated the ability to: Make arrests and exercise sound judgment in the use of firearms; deal effectively with individuals or groups of persons in a courteous, tactful manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions or take prompt and appropriate law enforcement action in light of applicable laws, court decisions, and sound law enforcement procedures; and develop and maintain contact with a network of informants. Secondary Law Enforcement Officer Special Retirement Coverage: This is a secondary position subject to mandatory retirement under the special retirement provisions for law enforcement officers under CSRS and FERS 5 CFR 842.803, 5 CFR 831.903, 5 USC 8425(b), 5 USC 8335(b),5 USC 8412(d) and 5 USC 8336(c). Employees in secondary positions must meet the following conditions in order to be eligible for special retirement provisions: moved directly from a rigorous position to a secondary position without a break in service; complete 3 years of service in a rigorous position; and have been continuously employed in a secondary position(s) since moving from a rigorous position without a break in service exceeding 3 days. For more information on required years of service and retirement age, click on this link. For further information on when an employee continues or discontinues coverage under the special retirement system for law enforcement officers, see the CSRS and FERS handbook, Chapter 46 (CSRS pages 12-14, and FERS pages 41-43). If you have questions regarding your retirement coverage provisions, contact the CBP Retirement Operations Center at (202) 863-6180. Mandatory Prerequisite for Secondary Administrative LEO Retirement Covered Position: This position has been identified as Administrative, that is, an executive, managerial, technical, semiprofessional, or professional position for which experience in a primary/rigorous law enforcement or firefighting position, or equivalent experience outside of the Federal government is a mandatory prerequisite, as defined by 5 CFR 831.902 (CSRS) and 5 CFR 842.802 (FERS). Note: if you currently serve in a permanent Secondary LEO Retirement covered position, you are exempt from this mandatory prerequisite. Language Requirement: Must be proficient in the Spanish language. (i.e., able to speak and read in Spanish). Firearms Requirement: This position requires that the incumbent meet initial and continuing qualifications in the use of firearms as outlined in the Gun Control Act of 1968, amended by the Lautenberg Amendment of 1996. An applicant whose background includes any of the following will be ineligible for consideration: 1) convicted of a crime punishable by imprisonment exceeding one year; 2) has any outstanding warrants or is a fugitive from justice; 3) unlawful user of or addicted to any controlled substance; 4) adjudicated as a mental defective or has been committed to a mental institution; 5) illegally or unlawfully in the United States; 6) renounced U. S. citizenship; 7) subject to a court-ordered restraining (protection) order from harassing, stalking, or threatening an intimate partner (spouse, former spouse, parent of applicant's child, individual who cohabitates or has cohabitated with the applicant), or child; or 8) convicted under Federal, State, or Tribal Court of a misdemeanor crime of domestic violence against an intimate partner or child. Medical Requirements: Following a tentative job offer, candidates must undergo and successfully complete a medical screening process. Individuals must be medically and physically capable of performing the essential job functions and duties of the position safely and efficiently without endangering the health and safety of the individual, others, or national security. For more information regarding the medical screening process and requirements, check out our video and visit our website. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/11/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Polygraph Examination: This is a polygraph-required position. If you are not a current CBP employee in a law enforcement position, you may be required to take a polygraph exam and have favorable results in order to continue in the pre-employment process. Please see Polygraph Examination. Polygraph Reciprocity: CBP may accept the results of a prior federal polygraph exam in lieu of a CBP polygraph exam. You will receive information to request reciprocity in your Background Investigation Package. Polygraph Waiver: Certain veterans may be eligible to obtain a polygraph waiver. You will receive information to request a waiver in your Background Investigation Package. Education Additional Information This is a Non-Bargaining Unit status position. Motor Vehicle Operation: You must possess the ability to operate a Government Owned Vehicle. A valid, non-restricted driver's license is required. Shift Work/Overtime: This position requires regular and recurring shift work. You must be willing and available to work rotating shifts. You may also be rotated between assignments and duty locations. You could be required to work overtime on a daily basis and will be compensated up to an additional 25% of your base pay in accordance with the Border Patrol Agent Pay Reform Act of 2014. Travel: Overnight travel may be required on a regular and recurring basis. Uniform/Grooming Standards: This position requires wearing an officially approved uniform and complying with established grooming standards found here, as established by the Border Patrol's Uniform and Grooming Standards Policy #IOP-5320-02A-UGSBPA. Please note that in accordance with these standards, tattoos and/or brandings on the head and face are not permitted. Obscene, racially/ethnically derogatory and/or gang tattoos or brandings shall not be visible. Security Clearance: You may be required to obtain a Secret or higher level clearance for this position. Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within 90 days of assignment to this position. Leadership Training: All newly appointed, GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed. Financial Disclosure is required. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Yuma sector, Law Enforcement Operational Programs, Located in Yuma, AZ. Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. Responsibilities Relocation expenses have been authorized for this position. See the Relocation Expenses Reimbursed section of this announcement and U.S. Border Patrol Paid Moves for additional details. In addition, a VRP verification process has been established. Please be informed that within 90 days after your report date, you will be requested to provide valid documentation confirming that you have established a residence closer to the new duty location. Further information on this process will be provided to you during the selection process. This position will allow you to use your expertise to prevent illegal entry of noncitizens into the United States by land, water, or air; enforce criminal provisions of the Immigration and Nationality Laws; and seek out and apprehend smugglers or noncitizens who are in the United States illegally. Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland. This position starts at a salary of $146,481.00 (GS-15, Step 1) to $190,424.00 (GS-15, Step 10). As a Supervisory Border Patrol Agent (Central Processing), you will serve as a secondary law enforcement officer (under 5 U.S.C. 8331 (6C) and 8412 (d)). Your duties will include: Providing subordinate supervisors with policy guidance and direction; and resolves complex problems involving the interpretation of broad policies, procedures, laws, and regulations. Utilizing local resources to maximize consequences and support CBP directed initiatives and the national strategy. Identifying operational challenges, devising solutions to ensure compliance with enforcement priorities, apprising sector command of deficiencies, and providing solutions for such as required. Inspecting, observing, and participating in all phases of processing operations to determine effectiveness, adequacy of equipment and compliance with CBP and law enforcement policies and directives. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) You may be required to pass a background investigation and/or polygraph CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures You must be able to meet job-related medical and/or fitness standards Qualifications You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing managerial, technical, and administrative direction and oversight for all Border Patrol related functions within an assigned area; Managing major components of operational programs and their appropriate support functions; Directing the development of nationwide policy and program initiatives; Developing, managing, or directing operational policy or programs related to Border Patrol operations. This position has an Individual Occupational Requirement: Specialized Experience in law enforcement or other responsible work that demonstrated the ability to: Make arrests and exercise sound judgment in the use of firearms; deal effectively with individuals or groups of persons in a courteous, tactful manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions or take prompt and appropriate law enforcement action in light of applicable laws, court decisions, and sound law enforcement procedures; and develop and maintain contact with a network of informants. Secondary Law Enforcement Officer Special Retirement Coverage: This is a secondary position subject to mandatory retirement under the special retirement provisions for law enforcement officers under CSRS and FERS 5 CFR 842.803, 5 CFR 831.903, 5 USC 8425(b), 5 USC 8335(b),5 USC 8412(d) and 5 USC 8336(c). Employees in secondary positions must meet the following conditions in order to be eligible for special retirement provisions: moved directly from a rigorous position to a secondary position without a break in service; complete 3 years of service in a rigorous position; and have been continuously employed in a secondary position(s) since moving from a rigorous position without a break in service exceeding 3 days. For more information on required years of service and retirement age, click on this link. For further information on when an employee continues or discontinues coverage under the special retirement system for law enforcement officers, see the CSRS and FERS handbook, Chapter 46 (CSRS pages 12-14, and FERS pages 41-43). If you have questions regarding your retirement coverage provisions, contact the CBP Retirement Operations Center at (202) 863-6180. Mandatory Prerequisite for Secondary Administrative LEO Retirement Covered Position: This position has been identified as Administrative, that is, an executive, managerial, technical, semiprofessional, or professional position for which experience in a primary/rigorous law enforcement or firefighting position, or equivalent experience outside of the Federal government is a mandatory prerequisite, as defined by 5 CFR 831.902 (CSRS) and 5 CFR 842.802 (FERS). Note: if you currently serve in a permanent Secondary LEO Retirement covered position, you are exempt from this mandatory prerequisite Language Requirement: Must be proficient in the Spanish language. (i.e., able to speak and read in Spanish). Firearms Requirement: This position requires that the incumbent meet initial and continuing qualifications in the use of firearms as outlined in the Gun Control Act of 1968, amended by the Lautenberg Amendment of 1996. An applicant whose background includes any of the following will be ineligible for consideration: 1) convicted of a crime punishable by imprisonment exceeding one year; 2) has any outstanding warrants or is a fugitive from justice; 3) unlawful user of or addicted to any controlled substance; 4) adjudicated as a mental defective or has been committed to a mental institution; 5) illegally or unlawfully in the United States; 6) renounced U. S. citizenship; 7) subject to a court-ordered restraining (protection) order from harassing, stalking, or threatening an intimate partner (spouse, former spouse, parent of applicant's child, individual who cohabitates or has cohabitated with the applicant), or child; or 8) convicted under Federal, State, or Tribal Court of a misdemeanor crime of domestic violence against an intimate partner or child. Medical Requirements: Following a tentative job offer, candidates must undergo and successfully complete a medical screening process. Individuals must be medically and physically capable of performing the essential job functions and duties of the position safely and efficiently without endangering the health and safety of the individual, others, or national security. For more information regarding the medical screening process and requirements, check out our video and visit our website. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/11/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Polygraph Examination: This is a polygraph-required position. If you are not a current CBP employee in a law enforcement position, you may be required to take a polygraph exam and have favorable results in order to continue in the pre-employment process. Please see Polygraph Examination. Polygraph Reciprocity: CBP may accept the results of a prior federal polygraph exam in lieu of a CBP polygraph exam. You will receive information to request reciprocity in your Background Investigation Package. Polygraph Waiver: Certain veterans may be eligible to obtain a polygraph waiver. You will receive information to request a waiver in your Background Investigation Package. Education Additional Information This is a Non-Bargaining Unit status position. Motor Vehicle Operation: You must possess the ability to operate a Government Owned Vehicle. A valid, non-restricted driver's license is required. Shift Work/Overtime: This position requires regular and recurring shift work. You must be willing and available to work rotating shifts. You may also be rotated between assignments and duty locations. You could be required to work overtime on a daily basis and will be compensated up to an additional 25% of your base pay in accordance with the Border Patrol Agent Pay Reform Act of 2014. Travel: Overnight travel may be required on a regular and recurring basis. Uniform/Grooming Standards: This position requires wearing an officially approved uniform and complying with established grooming standards found here, as established by the Border Patrol's Uniform and Grooming Standards Policy #IOP-5320-02A-UGSBPA. Please note that in accordance with these standards, tattoos and/or brandings on the head and face are not permitted. Obscene, racially/ethnically derogatory and/or gang tattoos or brandings shall not be visible. Security Clearance: You will be required to obtain a Secret or higher level clearance for this position. Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within 90 days of assignment to this position. Leadership Training: All newly appointed, GS-15s are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 5 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed. Financial Disclosure is required. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

**Become a part of our caring community and help us put health first**

The Nurse Practitioner applies advanced education and clinical competencies to achieve optimal patient outcomes. The Nurse Practitioner works on problems of diverse scope and complexity ranging from moderate to substantial.

The Nurse Practitioner provides health promotion and maintenance through the diagnosis and treatment of acute illness and chronic conditions. Prescribes medication, examines patients, diagnoses illnesses, and provides treatment. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

**Use your skills to make an impact**

**Required Qualifications**

+ Minimum of two to five years directly applicable experience

+ Successful completion of a nurse practitioner program with board certification

+ Active, unrestricted nurse practitioner or physician assistant license in state of practice location (AZ)

+ Excellent communication skills, written and verbal; demonstrate a high level of skill with interpersonal relationships and communications with all colleagues; fully engaged in the concept of “Integrated team-based care”

+ Bilingual (English and Spanish) is required

+ Willingness and ability to learn/adapt to practice in a value-based care setting

+ Superior patient/customer service

+ Basic computer skills, including email and EMR

+ Appropriate certification to write prescriptions under the authority of a collaborating physician/medical director

+ This role is considered patient facing and is a part of our Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

**Preferred Qualifications**

+ Active and unrestricted DEA license

+ Medicare Provider Number/ Medicaid Provider Number

+ Experience managing Medicare Advantage panel of patients with understanding of Best Practice in coordinated care environment in a value-based relationship environment.

+ Knowledge of Medicare guidelines and coverage.

+ Knowledge of HEDIS quality indicators.

**Additional Information**

+ Competitive annual base salary + bi-annual bonus

+ Excellent benefit package – **_health insurance effective on your first day of employment_**

+ CME Allowance

+ Occurrence-Based Malpractice Insurance

+ Opportunity for sign-on and relocation assistance

+ 401(k) with Employer Match

+ Life Insurance/Disability

+ Paid Time Off (PTO) and Holidays

+ Minimal call

\#nursepractitionercareers

\#physicianassistantcareers

\#LI-KP1

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

**About Us**

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

Relationship Banker - Phoenix West Area - bilingual Spanish required

Goodyear, Arizona;Glendale, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

**Responsibilities:**

+ Executes the bank's risk culture and strives for operational excellence

+ Builds relationships with clients to meet financial needs

+ Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

+ Grows business knowledge and network by partnering with experts in small business, lending, and investments

+ Manages financial center traffic, appointments, and outbound calls effectively

+ Drives the client experience

+ Manages cash responsibilities

**Required Qualifications:**

+ Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

+ Collaborates effectively to get things done, building and nurturing strong relationships

+ Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

+ Is confident in identifying solutions for new and existing clients based on their needs

+ Communicates effectively and confidently and is comfortable engaging all clients

+ Has the ability to learn and adapt to new information and technology platforms

+ Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)

+ Applies strong critical thinking and problem-solving skills to meet clients' needs

+ Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

+ Efficiently manages time and capacity

+ Focuses on results while acting in the best interest of the client

+ Can be flexible to work weekends and/or extended hours as needed

+ bilingual Spanish required

**Desired Qualifications:**

+ Experience in financial services and knowledge of financial services industry, products and solutions

+ One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals

+ Six months of cash handling experience

+ Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​

**Skills:**

+ Adaptability

+ Business Acumen

+ Customer and Client Focus

+ Oral Communications

+ Problem Solving

+ Account Management

+ Client Experience Branding

+ Client Management

+ Client Solutions Advisory

+ Relationship Building

+ Business Development

+ Pipeline Management

+ Prospecting

+ Referral Identification

+ Referral Management

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Relationship Banker - Phoenix West Area - bilingual Spanish required

Goodyear, Arizona;Glendale, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

**Responsibilities:**

+ Executes the bank's risk culture and strives for operational excellence

+ Builds relationships with clients to meet financial needs

+ Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

+ Grows business knowledge and network by partnering with experts in small business, lending, and investments

+ Manages financial center traffic, appointments, and outbound calls effectively

+ Drives the client experience

+ Manages cash responsibilities

**Required Qualifications:**

+ Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

+ Collaborates effectively to get things done, building and nurturing strong relationships

+ Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives

+ Is confident in identifying solutions for new and existing clients based on their needs

+ Communicates effectively and confidently and is comfortable engaging all clients

+ Has the ability to learn and adapt to new information and technology platforms

+ Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)

+ Applies strong critical thinking and problem-solving skills to meet clients' needs

+ Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

+ Efficiently manages time and capacity

+ Focuses on results while acting in the best interest of the client

+ Can be flexible to work weekends and/or extended hours as needed

+ bilingual Spanish required

**Desired Qualifications:**

+ Experience in financial services and knowledge of financial services industry, products and solutions

+ One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals

+ Six months of cash handling experience

+ Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​

**Skills:**

+ Adaptability

+ Business Acumen

+ Customer and Client Focus

+ Oral Communications

+ Problem Solving

+ Account Management

+ Client Experience Branding

+ Client Management

+ Client Solutions Advisory

+ Relationship Building

+ Business Development

+ Pipeline Management

+ Prospecting

+ Referral Identification

+ Referral Management

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations in order to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Phoenix, AZ at the Central and Southern branch. Bilingual Spanish Required.

**Job Description**

+ Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

+ Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

+ Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

+ Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

+ Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this opportunity, please watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_BranchBankerRecruitment%20MASTER\_UPDATED%20MARCH2022.mp4) .

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

**Competencies**

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs

**Work Experience**

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

No Degree

**Certifications**

No Required Certification(s)

**Licenses**

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Bilingual Field Data Collector - SCF

Job no: 503294 Work type: Intermittent Location: Phoenix, AZ Capability Area: Field, Field Interviewer

Who We Are

NORC at the University of Chicago (NORC) is an objective, nonpartisan research organization that delivers insights and analysis decision-makers trust.

What We Do

*This position includes a $500 sign-on bonus*

Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.

**This position requires an individual who is Spanish-language proficient at a conversational level.**

NORC partners with government, corporate, and nonprofit clients around the world to conduct survey research that informs critical decisions facing society.

+ NORC Field Data Collectors, internally known as field interviewers, play a significant role in collecting the data that drives our research.

The Ideal Candidate for Field Data Collector

+ Available to work a flexible, part-time schedule. Our most successful interviewers typically dedicate 4-6 hours a day to working on their assignments.

+ Self-starter who can manage, organize, and commit to their own work schedule.

+ Enjoys meeting new people from diverse backgrounds and professions.

+ Has field interviewing, sales, hospitality, marketing, financial, real estate, tax preparation, teaching, or customer service experience.

Requirements For Employment

+ Ability to speak, read, and write in Spanish and English.

+ Must be at least 18 years of age.

+ High School Diploma or GED Preferred.

+ Willing to work a flexible schedule of 15 – 25 hours per week.

+ Must be comfortable contacting people in-person at their homes, often without notice. Flexible availability to work a mix of weekdays, and evenings/weekends often to reach people who are not home during the work week.

+ Valid driver’s license, automobile insurance, and access to reliable transportation.

+ Must be willing to drive 50 miles or more round trip to complete required task.

+ Must reside within 100 miles of the location displayed in this job posting.

+ Must be able to use a NORC-provided tablet and applications for tasks such as sending emails and capturing notes about work completed.

+ Must attend all virtual and in-person training sessions.

+ Have ability to travel for 3 day in-person training sessions located in Greater Chicago, NYC, or Los Angeles area.

+ All employees hired for this position must present evidence of their identity and authorization to work in the United States.

+ Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

Salary And Benefits

This position is classified as intermittent. The pay range for this position will be$19.00 – $28.41per hour, based on experience and geographic location.

+ Field Interviewers working on the 2025 SCF project are eligible to earn an additional $50 - $100 biweekly, if required training and performance standards are met and maintained.

+ NORC will contribute to an individually owned, fully vested retirement account with TIAA at a rate of $4.93 for each hour worked, and contributions will be made on a quarterly basis.

+ Intermittent staff are eligible to make pre-tax or post-tax contributions as part of NORC’s Supplemental Retirement Plan.

+ NORC will provide compensation for:training hours, mileage reimbursement, and other approved expenses.

+ Corporate Discounts.

+ Free counseling and referrals through NORC's Employee Assistance Program.

+ Eligible for paid sick leave.

+ Eligible for holiday pay.

+ Paid orientation and training.

+ Possibility for advancement into full-time management roles.

+ Opportunity for annual raises and/or performance bonuses for those who meet performance goals.

NORC’s Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

Other Important Details to Note

+ TheSurvey of Consumer Finances (SCF)collects information about the financial assets and liabilities of American households. Policymakers use SCF data to understand differences in the wealth and financial well-being of American families across time.

+ Learn more about thisproject:Home | SCF | NORC at the University of Chicago (https://scf.norc.org/index.html) .

+ Much of the work needed for this project is completed from March to June 2025. All field interviewers wishing to continue working on this project to its anticipated end of December 2025 must complete additional training.

+ Because of the temporary nature of field work, these positions are great for students, teachers, real estate agents, tax preparers, retirees, and all others who are looking for flexible work.

Learn more on ourwebsite: Field Interviewer Career Page (https://www.norc.org/about/careers/field-interviewers.html)

About NORC

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

EEO Statement

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.

Advertised: January 27, 2025 Mountain Standard TimeApplications close: February 21, 2025 Mountain Standard Time