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Behavioral Science and Human Services

Customs and Border Protection Officers

Investigate and inspect persons, common carriers, goods, and merchandise, arriving in or departing from the United States or between states to detect violations of immigration and customs laws and regulations.

A Day In The Life

Behavioral Science and Human Services Field of Interest

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Salary Breakdown

Customs and Border Protection Officers

Average

$68,060

ANNUAL

$32.72

HOURLY

Entry Level

$48,290

ANNUAL

$23.22

HOURLY

Mid Level

$66,020

ANNUAL

$31.74

HOURLY

Expert Level

$80,140

ANNUAL

$38.53

HOURLY


Program Recommendations

Customs and Border Protection Officers

Chandler-Gilbert Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Estrella Mountain Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Glendale Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Phoenix College (MCCCD)

Administration of Justice

Education

Associate's Degree

Paradise Valley Community College (MCCCD)

Administration of Justice

Education

Associate's Degree

Rio Salado College (MCCCD)

Administration of Justice

Education

Associate's Degree


Current Available & Projected Jobs

Customs and Border Protection Officers

245

Current Available Jobs

10,790

Projected job openings through 2030


Top Expected Tasks

Customs and Border Protection Officers


Knowledge, Skills & Abilities

Customs and Border Protection Officers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Law and Government

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

English Language

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Psychology

SKILL

Active Listening

SKILL

Critical Thinking

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Social Perceptiveness

ABILITY

Inductive Reasoning

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Problem Sensitivity


Job Opportunities

Customs and Border Protection Officers

  • Bilingual (English/Spanish) EFC Success Coach
    Vensure     Chandler, AZ 85006
     Posted about 2 hours    

    Essential Duties and Responsiblities
    Provide support to 17-20 young adults as they transition though the Arizona extended foster care system.
    Meet with the young adults in collaboration with the DCSS to provide supportive services and transition planning.
    Develop a working alliance with the young adult
    Uses motivational, nonjudgmental, encouraging strategies to engage young adults and respectfully keeps them accountable to the change process
    Develop, coordinate, and facilitate life skill activities off site (i.e. college tours, volunteer opportunities, job fairs, housing options, etc.). Address barriers to services through the Local Inter-Agency Team.
    Support young adult's understanding of the EFC Program
    Provide transportation to Life Skills, Employment, Vocational, and Housing related activities appropriate to young adult's ability, to include any of their children
    Support youth in seeking and maintaining employment (resume, application submission, interview readiness, dress code, work etiquette, transportation, etc.)
    Supporting youth and young adults in crisis stabilization and identifying and addressing the root cause of the crisis. Providing interventions to address immediate safety until the young adult can start or continue in goal progression
    Support youth in connecting with supportive services (Vocational Rehab, SMI, Public Housing, DES, Child Care, etc.)
    Develop and maintain working relationships with community partners with a vested entrance in supporting transitioning age youth.
    Establishes and maintains good working relationships with co-workers and other personnel through demonstrating an attitude of cooperation and understanding.
    Ensures service frequency and methods of approach align with contractual, agency, and best practice guidelines.
    Maintains confidentiality regarding client's identity and problems so as not to violate the professional code of ethics.
    Participate and/or facilitate team-based planning meetings at the invitation of the youth such as wraparound meetings, family engagement meetings, and permanency or community roundtables
    Responsible for providing culturally sensitive, trauma informed, and individualized services.
    Maintains contact and monitors youth progress as required by contract.
    Inputs family data into Electronic Record and Quick Connect Systems.
    Uses independent judgment to demonstrate the ability to problem solve and make decisions in the best interest of the youth we serve.
    Compiles client files in accordance with required contractual obligations and established procedures including significant documentation necessary for continuity of service.
    Demonstrates appropriate level of knowledge, provides case management, coordinates services and refers youth to community resources that meet their specific needs.
    Models Center's expectation for sensitivity and competency relating to diversity and cultural awareness.
    Participates in meetings and continuing education and training related to the program.
    Education & Experience
    Education must consist of a Bachelor's or Associates Degree in Social Work, Psychology, Counseling, Marriage and Family Therapy, Behavioral Health, or Education.
    Must have experience serving transitional age youth (14-20) in systems of care
    Must have experience in word processing in a Windows environment.
    Must be at least 26 years of age.
    Candidates with lived experience in systems of care, which may include Foster Care, juvenile justice, run-away and homeless youth programs is preferred
    Must have experience in word processing in a Windows environment.
    Must be able to display verbal and written communication skills that meet the requirements of the position and needs of clients.
    Must complete a minimum of 14 hours of professional develo pment training annually.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Interest

    Human Services

    Employment Type

    Full Time

  • Remote Bilingual Customer Service Representative
    TEKsystems    Tempe, AZ 85282
     Posted about 19 hours    

    Position Highlights:

    100% Remote | $21.25 an Hour| No Client Interview

    About the Role:

    + Pay: $21.25

    + Location: 100% Remote

    + Scheudle: Must be open for an 8 hour shift Monday to Sunday from 5 am to 7 pm PST

    + MUST BE BILINGUAL IN ENGLISH AND SPANISH

    Day to Day:

    + Convey a positive image of the company by promptly responding to customer phone inquiries and determining the appropriate actions to resolve issues, gather and provide information, and offer assistance.

    + Deliver service that meets or exceeds department performance standards for Quality, Adherence, and One-touch Resolution.

    + Utilize multiple company applications to research and resolve complex issues relating to benefit information, claims adjudication, eligibility verification, prior authorization, and other PBM processes.

    + Use established processes & tools as applicable to escalate issues, request follow up action, or obtain assistance from other areas of the organization as necessary.

    + Educate callers and provide information about override guidelines, benefit plan restrictions, prior authorization requirements, grievance and appeal processes, and other PBM functions as specified by health plan sponsors.

    + Follow up with callers as appropriate to ensure customer satisfaction and timely response to requests.

    + Diffuse irate or emotionally upset customers by appropriately listening to issues, de-escalating the customer, and providing positive solutions to resolve concerns.

    + Support the department strategy by delivering Customer Service Excellence through telephone courtesy, prompt response to callers, anticipation of customer needs and concerns, solution-oriented problem solving, and adherence to call center scripts, greetings, and call closing messages.

    Qualifications:

    + Bilingual in Spanish – Must be 100% fluent in both, written and verbal 

    + 1+ year of call center experience minimum

    + Average job tenure of one year or more in each job

    + Healthcare/pharmacy is a plus but not required

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


    Employment Type

    Full Time

  • Bilingual Spanish Teller
    PNC    Phoenix, AZ 85067
     Posted about 19 hours    

    **Position Overview**

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Bilingual Spanish Teller within PNC's Retail Branch organization, you will provide exceptional customer service, accurately perform high volume customer banking transactions, educate customers on new technology and develop banking product referral opportunities through strong customer relationship skills. This position will be based in Phoenix, AZ at the Metrocenter retail banking branch. Bilingual Spanish Required

    **Job Description**

    + Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

    + Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

    + Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

    + Applies product and procedural knowledge to solve customer's problems.

    + Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

    + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

    + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

    + To learn more about this and other opportunities on our team Watch this video (https://content.pncmc.com/live/pnc/aboutus/recruiting/videos/OC\_FINAL2022\_Recruitment\_Tellers\_OC.mp4) .

    **Qualifications**

    Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

    **Preferred Skills**

    Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

    **Competencies**

    Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

    **Work Experience**

    Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

    **Education**

    No Degree

    **Certifications**

    No Required Certification(s)

    **Licenses**

    No Required License(s)

    **Benefits**

    PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

    In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

    To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

    _*For more information, please click on the following links:_

    Time Away from Work (https://www.pncbenefits.com/timeaway.html)

    _PNC Full-Time Benefits Summary_

    _PNC Part-Time Benefits Summary (https://www.pncbenefits.com/pt-benefits-overview.html)_

    **Disability Accommodations Statement**

    If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

    **Equal Employment Opportunity (EEO)**

    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    **California Residents**

    Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.


    Employment Type

    Full Time

  • Bilingual (English and Spanish Speaking) Entry Level CSR
    Peckham, Inc.    East Phoenix, AZ
     Posted about 19 hours    

    Job Description: Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative SIGN ON BONUS! Receive $350 after training!

    JOIN THE PECKHAM TEAM!

    + The Important Information Wage: $18.50 per hour plus a Health & Welfare Benefit, $19.95 after English/Spanish certification and an opportunity to move up to $21.71 after security clearance and Applicant Line certification is obtained. Hours: Both full (30+) and part time shifts available Monday-Friday. Hours of Operation are 8:00am-7:00pm, MST Location: This position is located in our Tempe office and is not a work from home opportunity

    + What you’ll need

    + High School Diploma or GED

    + At least 18 years of age

    + U.S. Citizen

    + Call center experience preferred

    + Proficient in both the English and Spanish languages (written and verbal)

    + Basic computer skills (typing, reading comprehension)

    DUTIES AND RESPONSIBILITIES

    + Provide superior customer service by answering incoming calls in a timely manner

    + Follow established policies and procedures to respond and route calls appropriately

    + Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively

    + Log customer information into a database ensuring data entry is accurate and complete

    + Access knowledge base per customer request for information

    + Verify and record demographic data with caller and escalate customer issues as appropriate

    + Maintain and improve quality results by adhering to standards and guidelines

    + Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations

    + Control the pace and flow of the inquiry/request and manage call time effectively

    + Follow protocol and apply sensitivity and discretion in handling confidential information

    + Promote Peckham’s vision, values, and services to all customers and stakeholders

    + Assist in maintaining organization wide quality standards

    + Flexibility in work hours and shifts including some weekends as needed

    + Accept other related jobs/duties as assigned

    MINIMUM QUALIFICATIONS

    + High School Diploma or equivalent

    + At least 18 years of age

    + U.S. Citizen

    + Proficient in the English and Spanish language (written and verbal)

    + Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance

    + Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)

    + Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

    + Ability to take direction within a team setting and complete team related work promptly

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

    WORK ENVIRONMENT

    Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    SECURITY

    Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position.

    Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

    To determine if you are a potential candidate for this position a review of the following may apply:

    + A criminal background/history inquiry

    + Employment verification

    + Drug screening

    + Credit history

    The following may impact your ability to gain the required authorization:

    + Poor credit, bankruptcy in the past 2-3 years and/or delinquent payments

    + Previous termination from previous employment that involves theft or other negligent actions on your part

    + Drug or alcohol use

    + Failure to be honest when responding to the required Federal Security Clearance questions.

    + Clearance investigations can/will go back as far as 7 years or more.

    OTHER INFORMATION

    This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

    EEO is Law (https://dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

    EOE-Embracing Diversity to Achieve Excellence

    Worker Sub-Type:

    Team Member

    Location:

    East Phoenix, AZ

    Business Line:

    Contact Center Solutions

    Time Type:

    Full time

    Scheduled Weekly Hours:

    40First Shift (United States of America)


    Employment Type

    Full Time

  • Customer Service - Donor Support Technician (Bilingual – English/Spanish)
    CSL Plasma    Yuma, AZ 85366
     Posted about 20 hours    

    **The Opportunity**

    Responsible for preparing the donor, donor area and equipment for the pheresis processors.

    You will report to the Assistant Center Manager.

    **The Role**

    + Prepares the autopheresis machine for the pheresis process.

    + Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

    + Disconnect the donor when the process is complete.

    + Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

    + Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

    + Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

    + Alerts Group Leader or Supervisor of donor flow issues.

    + Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

    + Understand the policies and procedures associated with hyper immune programs at the center if applicable.

    + Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

    + Maintain confidentiality of all personnel, donor and center information.

    + May be cross-trained in other areas to meet the needs of the business.

    + Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

    + Perform job-related duties as assigned.

    **Your skills and experience**

    **Education**

    High school diploma or equivalent required

    **Experience**

    + Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

    + Will perform basic math calculations

    **Working Conditions**

    (physical & mental requirements)

    + Understand, remember and apply oral and/or written instructions

    + Understand and follow basic instructions and guidelines

    + Must be able to see and speak with customers and observe equipment operation.

    + Occasionally perform tasks while standing and walking up to 100% of time

    + Reach, bend, kneel and have high level of manual dexterity

    + Occasionally be required to lift and carry up to 25 pounds

    + Fast paced environment with frequent interruptions

    + Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

    + Required to work overtime and extended hours to support center operational needs

    **Our Benefits**

    For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

    **About CSL Plasma**

    CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

    **We want CSL to reflect the world around us**

    As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

    **Do work that matters at CSL Plasma!**

    R-244906

    CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement


    Employment Type

    Full Time

  • Customer Service - Donor Support Technician (Bilingual – English/Spanish)
    CSL Plasma    Yuma, AZ 85366
     Posted about 20 hours    

    **The Opportunity**

    Responsible for preparing the donor, donor area and equipment for the pheresis processors.

    You will report to the Assistant Center Manager.

    **The Role**

    + Prepares the autopheresis machine for the pheresis process.

    + Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

    + Disconnect the donor when the process is complete.

    + Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

    + Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

    + Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

    + Alerts Group Leader or Supervisor of donor flow issues.

    + Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

    + Understand the policies and procedures associated with hyper immune programs at the center if applicable.

    + Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

    + Maintain confidentiality of all personnel, donor and center information.

    + May be cross-trained in other areas to meet the needs of the business.

    + Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

    + Perform job-related duties as assigned.

    **Your skills and experience**

    **Education**

    High school diploma or equivalent required

    **Experience**

    + Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

    + Will perform basic math calculations

    **Working Conditions**

    (physical & mental requirements)

    + Understand, remember and apply oral and/or written instructions

    + Understand and follow basic instructions and guidelines

    + Must be able to see and speak with customers and observe equipment operation.

    + Occasionally perform tasks while standing and walking up to 100% of time

    + Reach, bend, kneel and have high level of manual dexterity

    + Occasionally be required to lift and carry up to 25 pounds

    + Fast paced environment with frequent interruptions

    + Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

    + Required to work overtime and extended hours to support center operational needs

    **Our Benefits**

    For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

    **About CSL Plasma**

    CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

    **We want CSL to reflect the world around us**

    As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

    **Do work that matters at CSL Plasma!**

    R-244905

    CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement


    Employment Type

    Full Time

  • Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)
    CSL Plasma    Tucson, AZ 85702
     Posted about 20 hours    

    **The Opportunity**

    Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.

    You will report to the Assistant Center Manager.

    **The Role**

    + In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.

    + Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally.

    + May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

    + May answer the telephone and answer callers question or transfer call to appropriate staff member.

    + Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

    + Alerts Group Leader or Supervisor of donor flow issues.

    + Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

    + Understand the policies and procedures associated with hyper immune programs at the center if applicable.9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions.

    + Maintain confidentiality of all personnel, donor and center information.

    + May be cross-trained in other areas to meet the needs of the business.

    + Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

    + Perform other job-related duties as assigned.

    **Your skills and experience**

    **Education**

    High school diploma or equivalent required

    **Experience**

    + Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience

    + Will perform basic math calculations

    **Working Conditions**

    + Understand, remember and apply oral and/or written instructions

    + Understand and follow basic instructions and guidelines

    + Must be able to see and speak with customers and observe equipment operation.

    + Occasionally perform tasks while standing and walking up to 100% of time

    + Reach, bend, kneel and have high level of manual dexterity

    + Occasionally be required to lift and carry up to 25 pounds

    + Fast-paced environment with frequent interruptions

    + Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

    + Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

    + Required to work overtime and extended hours to support center operational needs

    **Our Benefits**

    For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

    **About CSL Plasma**

    CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

    **We want CSL to reflect the world around us**

    As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

    **Do work that matters at CSL Plasma!**

    R-244851

    CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement


    Employment Type

    Full Time

  • Teller Bilingual Spanish 20 hours Stockton Hill and Gordon
    Wells Fargo    KINGMAN, AZ 86409
     Posted 2 days    

    **Why Wells Fargo:**

    Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.

    **About this role:**

    Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

    **In this role you will:**

    + Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

    + Complete operational activities while minimizing risks under established policies

    + Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

    + Receive direction from managers and exercises judgment within defined policies and procedures

    + Escalate questions and issues to more experienced roles

    + Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

    + Identify information and services to meet customers financial needs

    **Required Qualifications:**

    + 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + Bilingual speaking and listening proficiency in Spanish/English

    **Desired Qualifications:**

    + Customer service focus with experience handling complex transactions across multiple systems

    + Ability to educate and connect customers to technology and share the value of mobile banking options

    + Ability to interact with integrity and professionalism with customers and team members

    + Experience working with others on a team to meet customer needs

    + Cash handling experience

    + Ability to follow policies, procedures, and regulations

    + Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

    + Well-organized, independent and able to prioritize in a fast-paced environment

    + Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

    + Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

    + Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

    **Job Expectations:**

    + Ability to work a schedule that may include most Saturdays

    + This position is not eligible for Visa sponsorship

    + Must take and pass required language assessment

    **Posting Location(s):**

    + **3940 Stockton Hill Rd Kingman, AZ 86409**

    Spanish speaking required

    **Posting End Date:**

    19 Oct 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Wells Fargo Recruitment and Hiring Requirements:**

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-407670

    **Updated:** Thu Oct 10 01:30:18 UTC 2024

    **Location:** KINGMAN,Arizona


    Employment Type

    Full Time

  • Personal Banker Bilingual Seventh Street
    Wells Fargo    PHOENIX, AZ 85067
     Posted 2 days    

    **Why Wells Fargo:**

    Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

    **About this role:**

    Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

    **In this role you will:**

    + Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

    + Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

    + Receive direction from managers and exercise judgement within defined policies and procedures

    + Develop understanding of bank products and services to connect to customers' needs

    + Interact with customers to demonstrate care and build relationships

    + Provide appropriate options for bank products and services to customer

    + Refer customers' financial needs to other bankers and partners as needed

    + This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

    **Required Qualifications:**

    + 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + Bilingual speaking and listening proficiency in Spanish/English

    **Desired Qualifications:**

    + Customer service focus with experience handling complex transactions across multiple systems

    + Experience proactively engaging with customers through outreach via phone or email

    + Ability to educate and connect customer to technology and share the value of mobile banking options

    + Ability to help customers succeed financially by offering introductions to additional team members as appropriate

    + Experience working with others on a team to meet customer needs

    + Experience fostering and developing strong customer relationships

    + Ability to build strong relationships with internal partners

    + Ability to follow policies, procedures, and regulations

    + Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

    + Ability to interact with integrity and professionalism with customers and team members

    + Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

    + Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

    + Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

    + Support customers and employees in resolving or escalating concerns or complaints

    **Job Expectations:**

    + Ability to work weekends and holidays as needed or scheduled

    + Must take and pass required language assessment

    + Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

    + This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

    + This position is not eligible for Visa sponsorship

    **Posting Location(s):**

    + 5033 N 7Th Street, PHOENIX, AZ 85014

    **Posting End Date:**

    12 Oct 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Wells Fargo Recruitment and Hiring Requirements:**

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-407951

    **Updated:** Thu Oct 10 01:30:16 UTC 2024

    **Location:** PHOENIX,Arizona


    Employment Type

    Full Time

  • Teller Bilingual 75th Ave and Thomas
    Wells Fargo    PHOENIX, AZ 85067
     Posted 2 days    

    **Why Wells Fargo:**

    Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.

    **About this role:**

    Wells Fargo is seeking a 40hr Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

    **In this role you will:**

    + Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

    + Complete operational activities while minimizing risks under established policies

    + Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

    + Receive direction from managers and exercises judgment within defined policies and procedures

    + Escalate questions and issues to more experienced roles

    + Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

    + Identify information and services to meet customers financial needs

    **Required Qualifications:**

    + 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + Bilingual speaking and listening proficiency in Spanish/English

    **Desired Qualifications:**

    + Customer service focus with experience handling complex transactions across multiple systems

    + Ability to educate and connect customers to technology and share the value of mobile banking options

    + Ability to interact with integrity and professionalism with customers and team members

    + Experience working with others on a team to meet customer needs

    + Cash handling experience

    + Ability to follow policies, procedures, and regulations

    + Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

    + Well-organized, independent and able to prioritize in a fast-paced environment

    + Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

    + Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

    + Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

    **Job Expectations:**

    + Ability to work a schedule that may include most Saturdays

    + This position is not eligible for Visa sponsorship

    + Must take and pass required language assessment

    **Posting Location(s):**

    + **7630 W. Thomas Rd, Phoenix, AZ 85033**

    **Posting End Date:**

    12 Oct 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Wells Fargo Recruitment and Hiring Requirements:**

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-407976

    **Updated:** Thu Oct 10 01:30:17 UTC 2024

    **Location:** PHOENIX,Arizona


    Employment Type

    Full Time


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