Private Detectives and Investigators

**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

**The Opportunity**

**The Opportunity**

As a Fraud Investigator I, you will conduct internal or external fraud investigations and files regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines. Completes interviews with internal and external parties. Performs mitigation and remediation activities while utilizing multiple applications and platforms in support of fraud operation activities to alleviate any potential negative impact to members and/or the organization.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: Phoenix, AZ, San Antonio or Plano, TX, Charlotte, NC or Tampa, FL.

Relocation assistance is **not** available for this position.

**What you'll do:**

+ Manages and conducts fraud investigations with a higher level of complexity of suspected or known criminal activity involving multiple bank or investment products, payment types, and fraud categories.

+ Reviews monetary and non-monetary fraud transaction to detect fraudulent patterns and trends in support of the investigative process.

+ Performs thorough analysis of evidence; assesses veracity of information compiled, to include documentary materials and results of interviews, to develop investigative conclusions.

+ Utilizes advanced knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.

+ Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution.

+ Provides testimony to the grand jury and trial courts and file regulatory reports as necessary.

+ Participates, in task groups and committees for the purpose of reviewing and improving policies, procedures, and processes or providing subject matter expertise.

+ Utilizes deep product and system knowledge within USAA’s Bank to conduct investigations.

+ Identifies and resolves issues; identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.

+ Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 4 years of experience in financial services or financial crimes experience to include 2 years of federal/local/state/military law enforcement investigations.

+ Advanced knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.

+ Advanced knowledge of Microsoft Office.

+ Strong oral and written communication skills.

+ Demonstrated experience analyzing and interpreting data to identify trends and patterns.

**What sets you apart:**

+ 2 or more years of **financial crimes** experience.

+ 1 or more years of experience **authoring and reviewing** Suspicious Activity Reports (SAR).

+ Federal, state or local law enforcement experience.

+ Demonstrated interpersonal, communication, and collaboration skills.

+ Demonstrated ability to proactively identify, address, and manage risk.

+ Demonstrated ability to independently conduct analysis and solve problems.

+ US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $67,220 - $128,480.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Relocation assistance is **not** available for this position.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.

Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Typically more than two years of applicable experience

Preferred Skills/Experience

- Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

- Intermediate understanding of the business line’s operations, products/services, systems, and associated risks/controls

- Basic knowledge of Risk/Compliance/Audit competencies

- Strong analytical, process facilitation and project management skills

- Effective presentation, interpersonal, written and verbal communication skills

- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,685.00 - $76,100.00 - $83,710.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Summary This position is located with the Office of the Secretary of Interior, OJS, Missing and Murdered in Phoenix, Arizona. The Regional Agent in Charge (RAC) will be responsible for the overall development and management of the BIA's Missing and Murdered Unit (MMU) program. The incumbent will work with investigations of missing persons and unsolved murder cases. Responsibilities Represents the Office of Justice Services throughout Federal, Tribal, state and local governments, businesses, organizations, interest groups, and public and private citizens. Directs and manages an area-wide law enforcement program which consists of BIA contracted criminal investigators. Plans, organizes, coordinates and recommends policy for criminal investigative programs for an assigned area of responsibility which encompasses multiple Indian reservations. Performs supervisory responsibilities over a number of employees carrying out missing person(s), human trafficking and internet crimes against children criminal investigations. Structures assignments and assigns work to subordinates based on priorities and deadlines. Requirements Conditions of Employment Qualifications EXPERIENCE AND EDUCATION REQUIREMENTS: (OPM Operating Manual, Qualification Standards). One (1) year of specialized experience at or equivalent to the GS-12 grade level performing ALL of the following: 1) Serving as a team leader or lead investigator conducting and/or supervising criminal investigations operations; 2) Preparing complex reports on investigations concerning criminal matters, AND; 3) Testifying in court or at disciplinary/adverse personnel action hearings on criminal matters arising out of investigations. This is a supervisory position. Under provision of the Civil Service Reform Act, first-time supervisors are required to serve a one year supervisory probationary period before their appointment becomes final. Those who do not satisfactorily complete this probationary period will be returned to positions of no lower grade and pay than those they occupied before assuming their supervisory assignment. MEDICAL REQUIREMENTS: The duties of this position require moderate to arduous physical exertion involving walking and standing, use of firearms, and exposure to inclement weather. Manual dexterity with comparatively free motion of finger, wrist, elbow, shoulder, hip, and knee joints is required. Arms, hands, legs, and feet must be sufficiently intact and functioning in order that applicants may perform the duties satisfactorily. Sufficiently good vision in each eye, with or without correction, is required to perform duties satisfactorily. Near vision, corrective lenses permitted, must be sufficient to read printed material the size of typewritten characters. Hearing loss, as measured by an audiometer, must not exceed 35 decibels at 1000, 2000, and 3000 Hz levels. Since the duties of these positions are exacting and responsible, and involve activities under trying conditions, applicants must possess emotional and mental stability. Any physical condition that would cause the applicant to be a hazard too himself/herself, or others is disqualifying. FIREARMS REQUIREMENT: This position requires that the incumbent meet initial and continuing qualifications in the use of firearms as outlined in the Gun Control Act of 1968, amended by the Lautenberg Amendment of 1996. An applicant whose background includes any of the following will be ineligible for consideration: 1) convicted of a crime punishable by imprisonment exceeding one year; 2) has any outstanding warrants or is a fugitive from justice; 3) unlawful user of or addicted to any controlled substance; 4) adjudicated as a mental defective or has been committed to a mental institution; 5) illegally or unlawfully in the United States; 6) renounced U. S. citizenship; 7) subject to a court-ordered restraining order from harassing, stalking, or threatening an intimate partner or child; or 8) convicted of a misdemeanor crime of domestic violence. PRIOR LAW ENFORCEMENT EXPERIENCE: Prior law enforcement experience, as gained by substantial service in a primary law enforcement officer position, or equivalent experience outside the Federal government, is a mandatory prerequisite for incumbents of this position. NOTE: If you have previous law enforcement (LE) Federal experience, you must enter the number of MONTHS when you respond to the questionnaire. For example: If you have 5 years of Federal LE, you must enter 60 months, 4 years would be 48 months, etc. Otherwise, the system may screen you out. RESIDENCY REQUIREMENT: Upon selection, employees holding a sworn law enforcement position must reside within 50 miles of their duty station unless a waiver is approved by the OJS Director or Assistant Director. A failure to comply may result in removal from a sworn law enforcement position. NOTE: To be eligible for Secondary Law Enforcement Coverage, you must 1) move directly from a federal Primary/Rigorous position; 2) complete 3 years of service in a primary/rigorous position, and; 3) must be continuously employed in a secondary position(s) since moving from a primary/rigorous position. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Education Additional Information All new hires earn the beginning salary of their pay grade (Step 1). See 2024 Salary Tables and select the pay chart for Phoenix, Arizona. If no specific chart is listed for this geographic location, see the "rest of U.S." chart. CAREER TRANSITION ASSISTANCE PROGRAMS: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp . LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: If applying under the Land Management Workforce Flexibility Act, you must provide documentation to support your eligibility (SF-50) and performance (references and/or performance appraisal). Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include: Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service. Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service. Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period. SPECIAL APPOINTING AUTHORITY: Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: https://www.usajobs.gov/Help/; Vets Info Guide: http://www.fedshirevets.gov/. VOLUNTARY SEPARATION INCENTIVE PAYMENT: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as an extension and principal advisor to the center/wing Inspector General (IG). Implements and manages all phases of the center/wing complaints resolution and fraud, waste, and abuse (FW A) programs. Responsibilities Plans, organizes, and executes a wide range of activities for the center/wing Complaints Resolution Program (CRP) and Fraud, Waste, and Abuse (FWA) Program, ensuring compliance with legal and regulatory requirements, and ensuring the best interest of the Air Force and Airmen needs are met. Investigates IG complaints and FWA allegations and serves as the center/wing authority on conducting investigations and documenting the analysis, conclusions, and findings. Develops and administers a viable education and training program for the commanders and base populace on their rights and responsibilities in regard to the Air Force Complaints Resolution and Fraud, Waste, and Abuse programs. Assists with the execution of the Commander's Inspection Program. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions, General Inspection Investigation Enforcement and Compliance Series 1801. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes comprehensive knowledge of the laws, regulations, Executive Orders, court decisions, UCMJ, and issues related to the IG complaints process, and Fraud, Waste, and Abuse disclosures. Extensive knowledge of various military and civilian programs, such as those concerning assignments, promotion, training, pay, and equal opportunity/treatment. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the laws, regulations, Executive Orders, court decisions, uniform code of military justice (UCMJ), and issues related to the IG complaints resolution process; investigative techniques, principles, and procedures to conduct complex investigations of allegations of fraud, waste, and abuse or other complaints of wrong-doing or inappropriate behavior on the part of federal military and civilian employees. Knowledge of fact-finding, planning, and methodologies in conducting interviews, inspections, and investigations to analyze the nature of the complaint and specific issues to be addressed. Knowledge of the center/wing mission, roles, functions, organizational structure, and operations of department of defense (DoD) and Air Force (AF), or other entities that govern, interface with, and/or influence the complaints resolution process. Skill in applying tact and diplomacy during difficult circumstances to advise and inform complainants or high-level offices on complicated, sensitive, and occasionally controversial issues. Skill in assessing program needs to accomplish goals and objectives, evaluate program status, and recommend and/or implement solutions for improvements. Ability to plan, organize, and direct functions and multiple stakeholders in order to inspire, motivate, and guide others toward goal accomplishment. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. If you have questions regarding this announcement and have hearing or speech difficulties click here.

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g. assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape. Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

The Fraud Investigation and Prevention Analyst leads and executes fraud prevention, detection, investigation and response activities for fraud and enterprise security programs and activities, including assessments, risk prioritization, mitigation planning, and execution consistent with law, regulations, standards, and guidelines unique to countries / localities. Identifies, reports, and assists with any large scale fraud events under general direction of management/senior fraud investigators.

Fraud Investigation and Prevention Analyst:

+ Manages and leads incident process and handling of fraud investigations. Coordinates the creation and implementation of systems and processes to prevent, detect, and respond to fraud based on fraud intelligence and event analysis. Researches and recommends fraud prevention and detection solutions, focusing on development of automated systems and improvements in anti-fraud controls within business systems and processes.

+ Implements, executes, reviews, and maintains Global Security policy and procedures consistent with global standards and practices. Makes recommendation to management as to the creation of new procedures and archiving outdated procedures.

+ Thoroughly documents case chronology and prepares reports. Reports any trends to management and recommends system/policy/procedure changes to mitigate future fraud.

+ Works with business units and stakeholders to recommend and implement fraud prevention and detection measures and controls. Consults with Vanguard business units on fraud prevention, trends and detection/response issues/questions.

+ Evaluates fraud protection/prevention systems and/or tools for possible implementation. Supports the project team as needed. Analyzes situations, identifies practical solutions and escalates matters as needed.

+ Develops and maintains an established network of internally and externally contacts to gather, exchange, and execute on actionable fraud and security intelligence to best protect Vanguard Crew, information and client assets.

+ Supports the delivery of fraud and enterprise security education, training, and awareness programs. Participates in the development of handbooks and related material. Responsible for department overviews, new hire training and onboarding. Provides guidance, advice, training and mentoring to other members global security and fraud unit in relation on fraud control methods and investigation standards and practices.

+ Participates in special projects and performs other duties as assigned.

Qualifications

+ Minimum of three years related work experience. Two years of fraud investigation and prevention experience.

+ Undergraduate degree or equivalent combination of training and experience.

+ Professional certification (CFE) required.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g. assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.

Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape. Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

The Fraud Investigation and Prevention Analyst supports fraud prevention, detection, investigation and response for enterprise security programs and activities, including assessments, risk prioritization, mitigation planning, and execution consistent with law, regulations, standards, and guidelines unique to countries / localities. Identifies, reports, and assists with any large scale fraud events under general direction of management/senior fraud investigators.

Fraud Investigation and Prevention Analyst:

+ Manages and leads incident process and handling of fraud investigations. Conducts client interviews, evaluates the situation, reviews all of the facts, and recommends action/resolution needed to close the case. Supports the creation and implementation of systems and processes to prevent, detect, and respond to fraud based on fraud intelligence and event analysis. Researches and recommends fraud prevention and detection solutions, focusing on development of automated systems and improvements in anti-fraud controls within business systems and processes

+ Supports the implementation, execution, review, and maintenance of Global Security policy and procedures consistent with global standards and practices.

+ Thoroughly documents case chronology and prepares reports. Reports any trends to management and recommends system/policy/procedure changes to mitigate future fraud.

+ Works with business units and stakeholders when supporting the recommendation and implementation of fraud prevention and detection measures and controls. Answers Vanguard business unit questions on fraud prevention, trends and detection/response issues.

+ Assists with evaluating fraud protection/prevention systems and/or tools for possible implementation. Supports the project team as needed. Analyzes situations, identifies practical solutions and escalates matters as needed.

+ Develops and maintains an established network of internally and externally contacts to gather, exchange, and execute on actionable fraud and security intelligence to best protect Vanguard Crew, information and client assets.

+ Supports the delivery of fraud and enterprise security education, training, and awareness programs. Provides guidance, advice, training and mentoring to other members global security and fraud unit in relation on fraud control methods and investigation standards and practices.

+ Participates in special projects and performs other duties as assigned.

Qualifications

+ Minimum of three years related work experience.

+ Undergraduate degree or equivalent combination of training and experience.

+ Professional certification (CFE) required or CFE must be obtained on or before 1 year from hire date.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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Lead Employee Relations Investigator

**General Information**

Ref #:

20240038434

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Lowell - Massachusetts - United States, USA - USA - Remote, Weston - Florida - United States

**Company Overview**

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers \#WeAreUKG

**Description & Qualifications**

Description

As an Employee Relations Investigator at UKG, you will be responsible for conducting prompt, thorough, and fair investigations comprising of background research, investigative interviews, and debrief meetings in partnership with Legal, HR, and the business. Although you will primarily conduct investigations in your assigned region, you will also be expected to support investigations cross-regionally. Success in this role will require working effectively across geographical and cultural boundaries and discerning systemic issues revealed during the investigative process. Our Employee Relations Investigators demonstrate a high degree of empathy balanced against an ability to provide direct feedback and confront witnesses with difficult information. You must be able to articulate findings to the business in the form of summaries and conclusions so that long-term solutions can be developed and applied. As an Employment Investigator, you will also serve as a Subject Matter Expert (SME) for Employee Relations within your assigned region(s), providing advice and counsel to managers, employees, HRBPs and HR leaders regarding HR policies and best practices and handle complex conflict resolution, terminations, employee/customer complaints, and policy administration, as needed. You will also have the opportunity to deliver compliance education programs and training designed proactively to address workplace issues.

Employment Investigator Responsibilities:

• Manage complex employment related investigations, end-to-end, including conducting intake meetings, background research, investigative interviews, and debrief meetings, across UKG office locations within the United States.

• Partner closely with global cross-functional partners within Legal, Human Resources, Workplace Services, Global Security, Internal Audit, and business units.

• Investigate complaints involving violations of law or policy, including allegations of discrimination, harassment, retaliation, conflict of interest, and other inappropriate behavior.

• Ability to discern systemic issues and utilize data to help develop long-term solutions.

• Provide timely communication to all relevant parties throughout the investigations process, including responding to case escalations.

• Remain respectful and empathetic in the face of difficult and uncomfortable situations surrounding an investigation.

• Provide advice and counsel to managers, employees, HRBPs and HR leaders regarding HR policies and best practices and handle performance complex conflict resolution, terminations, employee/customer complaints, and policy administration.

Qualifications

Minimum Qualifications:

• 5+ years of experience investigating and advising on employment-related matters.

• Experience conducting investigations that will withstand legal scrutiny in multiple jurisdictions.

• Experience working independently, acting on priorities and exercising proven judgment.

• Demonstrate collaborative relationship management skills in a highly cross-functional environment.

• Experience documenting investigation findings and recommendations.

• Experience presenting findings and recommendations to leadership or those with dissenting opinions.

• Problem-solving, analytical, critical thinking skills and high degree of working with data.

• Flexible and adaptable to rapidly changing environment.

• Experience protecting confidential information demonstrating profound professionalism in keeping sensitive business and personnel matters private.

• An innate ability to comprehend legal principles and concepts.

Preferred Qualifications:

• Juris Doctorate or advanced degree in relevant field

• Experience identifying relevant legal issues

• Project management experience both at a strategic and tactical level

• Formal training and/or Certification in Investigations

• Experience in conducting facilitation and/or mediations

• Experience practicing labor and employment law

• Experience with conducting workplace investigations in assigned region to which you are applying.

**Pay Transparency for Colorado, New York, Washington and California**

The pay range for this position in Colorado, New York, Washington and California is $96900 to $139300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $96900 to $139300 per year.

**EEO Statement**

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) and its **supplement** .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

**Disability Accommodation**

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

**$23.06 / per hour.**

At CoreCivic, our employees are driven by
a deep sense of service, high standards of professionalism and a responsibility
to better the public good. We are currently seeking a **Personnel Investigator** who has a passion for providing the highest quality care in an
institutional, secure setting. Come join a team that is dedicated to
making an impact for the people and communities we serve.

The **Personnel Investigator** is responsible for the personnel investigation process from inception to completion including all pre-employment federal clearances and scheduled background reinvestigations for facility employees, volunteers and subcontractors.

+ Utilize the guidelines provided by the contracting agency to coordinate the personnel background application process.

+ Review and screen applicant information, and coordinates interviews with candidates ensuring compliance with all guidelines established by the contracting agency and CoreCivic.

+ Complete background investigation, fingerprinting, reference checking, and necessary external research for all eligible applicants.

+ Review information contained within the background investigation for disqualifying factors or discrepancies.

+ Makes recommendation based on provided guidelines and background information received.

+ Coordinate post-offer employment health physical and drug screening process; documents and files results.

**Qualifications:**

+ High School diploma, GED certification or equivalent is required.

+ Three years of experience in full-time clerical, administrative office work and/or Human Resource administration is required.

+ Additional qualifying education at an accredited college, business school or technical institute in office administration or a related field may be substituted for the required experience on a year-for-year basis up to two years.

+ Proficiency in Microsoft Office applications, and experience with an HRIS and payroll software, is preferred.

+ A valid driver's license is required.

+ Minimum Age Requirement: Must be at least 18 years of age.

_CoreCivic is a Drug Free Workplace & EOE– Including Disability/Veteran._

Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time compliance and investigation jobs!

Allied Universal® is hiring a Claims / SIU Investigator. Claims / SIU Specialists investigate claims with red flags that suggest fraudulent behavior In relation to an Insurance claim. The Claims / SIU Specialist must use their extensive knowledge of Insurance policies and the components of fraud to determine If claims warrant reporting to the appropriate state agency for prosecution.

+ **Job flexibility offering field and remote work!!!**

+ **Auto Allowance and Company Credit Card for fuel and travel!!!**

+ **Will** **require** **Claims and Surveillance investigations as needed to ensure a full schedule**

**RESPONSIBILITIES:**

+ Independently investigate suspected fraudulent insurance claims for a variety of coverage to include workers’ compensation, general liability, property and casualty and disability

+ Acquire and gather information through use of own discretion, and guidance from clients and case managers, by means of data collection, interviews, research and collaboration with other SIU entities, law enforcement and state Departments of Insurance

+ Create and maintain detailed documentation for investigations, file reviews, audits, training tasks, consulting projects, and other assignments as directed

+ Produce professional and expert reports, memos, and letters that are clear, concise, and grammatically correct

+ Run appropriate database indices if necessary and verify the accuracy of results found

+ Independently develop a strategic plan to achieve assignment objectives, ensuring thorough documentation and effective communication with clients and their Special Investigation Unit Supervisor

**QUALIFICATIONS (MUST HAVE):**

+ Must possess one or more of the following:

+ Bachelor’s degree in Criminal Justice

+ High School diploma or higher with a minimum of five (5) years of demonstrated professional law enforcement experience with specific attention to investigations related to fraud

+ Ability to be properly licensed as a Private Investigator as required by the state where work Is completed

+ Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course

+ Minimum of five (5) years of demonstrated experience conducting complex insurance investigations or adjusting complex insurance claims

+ Proficient understanding and application of anti-fraud laws, insurance regulations, and compliance standards within their home state and designated regional area.

+ Proficient in utilizing laptop computers and cell phones.

+ Special Investigative Unit (SIU) Compliance knowledge

+ Ability to type 40+ words per minute with minimum error

+ Flexibility to work varied and irregular hours and days including weekends and holidays

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ Military experience

+ Law enforcement

+ Insurance administration experience

+ Familiarity with California SIU regulations

+ One or more of the following professional industry certifications:

+ Certified Fraud Investigator (CFE)

+ Certified Insurance Fraud Investigator (CIFI)

+ Fraud Claim Law Associate (FCLA)

+ Fraud Claim Law Specialist (FCLS)

+ Certified Protection Professional (CPP)

+ Associate in Claims (AIC)

+ Chartered Property Casualty Underwriter (CPCU)

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Seven paid holidays annually, sick days available where required by law

+ Vacation time offered at an initial accrual rate of 3.08 hours biweekly for full time positions. Unused vacation is only paid out where required by law.

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1241921

**Location:** United States-Arizona-Tucson

**Job Category:** Compliance & Investigations

Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time compliance and investigation jobs!

Allied Universal® is hiring a Surveillance Investigator. Surveillance Investigators perform discreet mobile and stationary surveillance of Claimant to confirm current activities and capabilities to assist with the administration of an Insurance claim.

+ **Competitive benefits!**

+ **Remote work options!**

+ **Auto and travel allowances!**

**RESPONSIBILITIES:**

+ Conduct independent investigations of insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability

+ Utilize various surveillance techniques and equipment to monitor subjects covertly

+ Document and report observations, activities, and any relevant information in a clear and concise manner

+ Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts

+ Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations

**QUALIFICATIONS (MUST HAVE):**

+ High school diploma or equivalent

+ Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course

+ Prior experience in insurance or investigations

+ Flexibility to work varied and irregular hours/days including weekends and holidays

+ Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors

+ Proficient in utilizing laptop computers, video cameras and cell phones

+ Capable of maintaining focus and multitasking effectively in a dynamic environment

+ Demonstrated ability to manage stressful situations with composure and professionalism

+ Ability to work in a very independent environment

**PREFERRED QUALIFICATIONS (NICE TO HAVE):**

+ Military experience

+ Law enforcement

+ Insurance administration experience

+ College degree in Criminal Justice

+ Two (2) or more years of experience in insurance or investigations

**BENEFITS:**

+ Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company’s 401(k)plan, subject to eligibility requirements

+ Seven paid holidays annually, sick days available where required by law

+ Vacation time offered at an initial accrual rate of 3.08 hours biweekly for full time positions. Unused vacation is only paid out where required by law

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2024-1241919

**Location:** United States-Arizona-Tucson

**Job Category:** Compliance & Investigations