Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Perform paperwork required for monetary transactions.

Respond to and resolve patrons' complaints.

Greet customers and ask about the quality of service they are receiving.

Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

Monitor payment of hand-delivered jackpots to ensure promptness.

Explain and interpret house rules, such as game rules or betting limits, for patrons.

Establish and maintain banks and table limits for each game.