Observe signal lights on switchboards, and dial or press buttons to make connections.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Update directory information.

Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.

Perform clerical duties such as typing, proofreading, and sorting mail.

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Interrupt busy lines if an emergency warrants.