Insurance Appraisers, Auto Damage

**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are hiring an Auto Appraiser (Virtual) in the Phoenix Metro, AZ area. You will within defined guidelines and framework responsible to investigate, evaluate and appraise vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and emotional intelligence.

**The Opportunity**

**What you'll do:**

+ With the use of digital tools, evaluates and appraises moderately complex (non-drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations.

+ Investigates claim damages including communicating with the insured and third-parties/vendors. May require face-to-face interactions with members and third parties.

+ Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and makes the appropriate, timely system referral.

+ Demonstrates intermediate knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.

+ Reviews claims/suppliers for fraud indicators and to Special Investigative Unit for handling, if applicable.

+ Maintains accurate and current claim file documentation throughout the claims process for moderate to complex claims. Includes mapping of repair plan and timeline for repair.

+ Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.

+ Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.

+ Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ High School Diploma or General Equivalency Diploma required.

+ 1 year of auto appraising experience.

+ Knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.

+ Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

**Physical Demand Requirements:**

+ May require the ability to operate a company vehicle within assigned territory.

+ May require the ability to reach, handle, squat, bend, climb, and keen as needed to complete inspections of damaged vehicles.

+ May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.

+ May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

**What set’s you apart:**

+ At least 3 years of Body Shop Experience.

+ At least 3 years of Insurance Auto Physical Damage Appraiser experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $54,940 - $98,440 **.**

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Our Company:

Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers.

Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve.

Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners.

Summary:

Seek Now is searching for capable 1099 independent sub-contractors to provide accurate, impartial, and complete home and commercial property inspections.

Our 1099 Field Inspectors are the frontline experts who assist and collect data for our clients in the Property Insurance, Facility Management, and Real Estate sectors.

Essential Expectations:

+ Ability and willingness to access and inspect steep and/or high roofs

+ Lift, carry, and set up ladders and other equipment up to 100 pounds

+ Sketch and measure roof and/or room components

+ Scope the area of different sized and shaped roofs, rooms, and other inspection areas

+ Perform accurate, impartial, and complete inspections, which includes but is not limited to identification of age and condition

+ Travel to perform inspections in areas hit by weather catastrophes when needed, which includes assignments averaging two (2) to six (6) weeks at a time

+ Lodging is provided by Seek Now which can include having a fellow Seek Now Sub-Contractor as a roommate

+ Ability to take assignments on short notice and complete all aspects of job assignments as defined

+ Represent our Core Values: Self-Starter, Visionary & Strategic, Lead with Humility

+ Strong attention to detail, organization, and time management skills with a focus on professionalism and customer service

+ Document inspections using our proprietary software application on your smartphone device

+ Be comfortable covering a 100-mile radius around your home market

+ Flexible in job assignment scheduling

+ Ability to utilize other equipment as needed including 3D Cameras, Drones, Moisture meters

Preferred Qualifications:

+ Roofing sales or construction experience

+ Property Insurance experience

+ Haag Certification

+ Ability to use a 40'-foot ladder

Minimum Requirements:

+ A clean and reliable truck, van, or SUV that is capable of transporting a 32' ft ladder safely

+ An operational laptop and smartphone

+ Ability to travel, especially during catastrophic events such as hurricanes and tornadoes

+ Ability to earn HAAG Certification within 90 days

+ Ability to use a laptop and a smartphone, which includes navigating between applications, entering data, and using Microsoft Office products

+ Ability to submit complete, quality reports on time

+ 32-foot ladder

+ Professional appearance

+ Valid driver's license

+ State Issued Workers Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

+ Great earning potential – six figures

+ Paid weekly.

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Other Requirements:

+ Professional appearance

+ Valid driver's license

+ State Issued Worker's Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

Position Type and Hours:

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

Benefits and Perks:

+ Great earning potential – six figures

+ Paid weekly

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Disclaimer:

This description is not designed to cover or contain a comprehensive listing of activities, expectations, or functions that are required of the contractor.

Our Company:

Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers.

Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve.

Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners.

Summary:

Seek Now is searching for capable 1099 independent sub-contractors to provide accurate, impartial, and complete home and commercial property inspections.

Our 1099 Field Inspectors are the frontline experts who assist and collect data for our clients in the Property Insurance, Facility Management, and Real Estate sectors.

Essential Expectations:

+ Ability and willingness to access and inspect steep and/or high roofs

+ Lift, carry, and set up ladders and other equipment up to 100 pounds

+ Sketch and measure roof and/or room components

+ Scope the area of different sized and shaped roofs, rooms, and other inspection areas

+ Perform accurate, impartial, and complete inspections, which includes but is not limited to identification of age and condition

+ Travel to perform inspections in areas hit by weather catastrophes when needed, which includes assignments averaging two (2) to six (6) weeks at a time

+ Lodging is provided by Seek Now which can include having a fellow Seek Now Sub-Contractor as a roommate

+ Ability to take assignments on short notice and complete all aspects of job assignments as defined

+ Represent our Core Values: Self-Starter, Visionary & Strategic, Lead with Humility

+ Strong attention to detail, organization, and time management skills with a focus on professionalism and customer service

+ Document inspections using our proprietary software application on your smartphone device

+ Be comfortable covering a 100-mile radius around your home market

+ Flexible in job assignment scheduling

+ Ability to utilize other equipment as needed including 3D Cameras, Drones, Moisture meters

Preferred Qualifications:

+ Roofing sales or construction experience

+ Property Insurance experience

+ Haag Certification

+ Ability to use a 40'-foot ladder

Minimum Requirements:

+ A clean and reliable truck, van, or SUV that is capable of transporting a 32' ft ladder safely

+ An operational laptop and smartphone

+ Ability to travel, especially during catastrophic events such as hurricanes and tornadoes

+ Ability to earn HAAG Certification within 90 days

+ Ability to use a laptop and a smartphone, which includes navigating between applications, entering data, and using Microsoft Office products

+ Ability to submit complete, quality reports on time

+ 32-foot ladder

+ Professional appearance

+ Valid driver's license

+ State Issued Workers Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

+ Great earning potential – six figures

+ Paid weekly.

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Other Requirements:

+ Professional appearance

+ Valid driver's license

+ State Issued Worker's Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

Position Type and Hours:

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

Benefits and Perks:

+ Great earning potential – six figures

+ Paid weekly

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Disclaimer:

This description is not designed to cover or contain a comprehensive listing of activities, expectations, or functions that are required of the contractor.

Our Company:

Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries. With more than 2 million property inspections completed to date while currently servicing 3,000 properties per day, Seek Now is the leading data capture and inspection services firm serving 240+ customers.

Our mission is to help our customers make faster decisions and improve economic outcomes, all while providing a stellar customer experience. We accomplish this through continuously reimagining how information is captured, transformed, and transmitted across all the industries we serve.

Our vision is to be the leading provider of on-demand, ground truth property data solutions. We do this while creating individual growth opportunities for our employees, expanding network of Seekers, and value add partners.

Summary:

Seek Now is searching for capable 1099 independent sub-contractors to provide accurate, impartial, and complete home and commercial property inspections.

Our 1099 Field Inspectors are the frontline experts who assist and collect data for our clients in the Property Insurance, Facility Management, and Real Estate sectors.

Essential Expectations:

+ Ability and willingness to access and inspect steep and/or high roofs

+ Lift, carry, and set up ladders and other equipment up to 100 pounds

+ Sketch and measure roof and/or room components

+ Scope the area of different sized and shaped roofs, rooms, and other inspection areas

+ Perform accurate, impartial, and complete inspections, which includes but is not limited to identification of age and condition

+ Travel to perform inspections in areas hit by weather catastrophes when needed, which includes assignments averaging two (2) to six (6) weeks at a time

+ Lodging is provided by Seek Now which can include having a fellow Seek Now Sub-Contractor as a roommate

+ Ability to take assignments on short notice and complete all aspects of job assignments as defined

+ Represent our Core Values: Self-Starter, Visionary & Strategic, Lead with Humility

+ Strong attention to detail, organization, and time management skills with a focus on professionalism and customer service

+ Document inspections using our proprietary software application on your smartphone device

+ Be comfortable covering a 100-mile radius around your home market

+ Flexible in job assignment scheduling

+ Ability to utilize other equipment as needed including 3D Cameras, Drones, Moisture meters

Preferred Qualifications:

+ Roofing sales or construction experience

+ Property Insurance experience

+ Haag Certification

+ Ability to use a 40'-foot ladder

Minimum Requirements:

+ A clean and reliable truck, van, or SUV that is capable of transporting a 32' ft ladder safely

+ An operational laptop and smartphone

+ Ability to travel, especially during catastrophic events such as hurricanes and tornadoes

+ Ability to earn HAAG Certification within 90 days

+ Ability to use a laptop and a smartphone, which includes navigating between applications, entering data, and using Microsoft Office products

+ Ability to submit complete, quality reports on time

+ 32-foot ladder

+ Professional appearance

+ Valid driver's license

+ State Issued Workers Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

+ Great earning potential – six figures

+ Paid weekly.

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Other Requirements:

+ Professional appearance

+ Valid driver's license

+ State Issued Worker's Compensation

+ Certificate of General Liability Insurance

+ LLC Articles or Certificate of Organization

Position Type and Hours:

+ 1099 independent contractor

+ Seek Now operates 7-days a week, providing you the opportunity to be flexible with your availability

Benefits and Perks:

+ Great earning potential – six figures

+ Paid weekly

+ Team-first environment

+ State-of-the-art, technology-based tool for inspections

+ Strong support team for our 1099 independent contractor field inspectors

+ Hotel fees paid/reimbursed on CAT jobs

Disclaimer:

This description is not designed to cover or contain a comprehensive listing of activities, expectations, or functions that are required of the contractor.