Credit Authorizers, Checkers, and Clerks

Collection Specialist I

Corporate Finance

Federal Way,
Washington

NA,
Arizona

NA,
Oregon

NA,
Nevada

**Description**

Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

**The Position** : We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

**This position is currently a hybrid role, allowing for combination of remote and onsite work. However, the hybrid work arrangement is subject to change at any time, and the position may transition to a fully onsite role located at Federal Way, WA.**

**The essential responsibilities in this role include, but are not limited to:**

+ Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.

+ Negotiates payment arrangements with the customers to ensure timely payment.

+ Maintain individual and group monthly delinquency goals.

+ Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.

+ Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.

+ Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

+ Understands the proper usage of extension, rewrites, addendums, and forbearances.

+ Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.

+ Prepares Repossession Packets and demand letters when necessary.

+ Understands and utilizes company system and use of the phone dialer.

+ Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

+ Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

+ Provides highest level of customer service to all lessees, vendors, brokers and staff.

+ Performs all other duties as assigned by management.

**Required Knowledge, Skills and Abilities:**

+ Must be a high school graduate or equivalent

+ Previous Collection experience (preferred)

+ Regular and predictable attendance

+ Must present oneself in a professional manner

+ Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations

+ Mustmaintain confidentiality of all company information

+ Must provide exceptional customer service and support to our customers, partners and all levels of staff

+ Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

+ Strong data entry skills

**Why Financial Pacific Leasing - Here is what we offer:**

+ Competitive benefits package!

+ 401(k) company match!

+ Recognition program!

+ Thriving company culture!

**About Us**

Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

**Compensation & Benefits**

We offer a competitive total rewards package including base salary and comprehensive benefits. This role offers the rate of $18.30 per hour to $19.23 per hour. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Account Representative - Outside Sales for Lift Truck Leader

Location:

Goodyear, AZ, US, 85338

**Company Description:**

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

**Account Representative – Outside Sales for Lift Truck Leader**

**Territory:**

This position is based out of Crown’s Goodyear branch location and will provide coverage to the surrounding areas.

**Job Responsibilities:**

+ Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.

+ Develop existing accounts and seek new business.

+ Analyze opportunities, identify key personnel, and develop strong business relationships.

+ Consult and problem solve to enhance the Company’s position in existing and target accounts.

+ Develop a territory management plan to maximize time with customers.

+ Develop sales strategies, proposals, and forecasts.

+ Develop and conduct product demonstrations and sales presentations.

+ Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.

+ Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.

**Qualifications:**

+ High school diploma or equivalent. Bachelor degreein business management, marketing, entrepreneurship, professional selling, or related business program,or several years of successful sales experience a plus.

+ Knowledge of the entire sales process.

+ Strong communication, organizational, and time management skills.

+ Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment.

+ Intermittent computer skills including a working knowledge of Microsoft Office Suites.

+ Valid driver’s license, good driving record, and the ability to safely operate lift trucks for product demos.

**Work Authorization:**

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

**Compensation and Benefits:**

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com

Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As a Specialist II in Collections at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

**Job responsibilities**

+ Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products

+ Utilizes customer service expertise to interpret needs and deliver continuous insights

+ Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

+ Excels both independently and collaboratively, driving team success and achieving goals

+ Follows all regulatory and departmental practices and procedures diligently

+ Takes ownership of each customer interaction while treating them with respect and responding with empathy

**Required qualifications, capabilities, and skills**

+ Reading and speaking in both Spanish and English fluently is required for this role

+ Communication, negotiation, information gathering, and decision-making skills

+ Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

+ Ability to manage complex customer interactions using empathy, composure, and sound judgment

+ Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

+ Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

+ Ability to solve problems and effectively present and explain solutions

+ Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

+ Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

+ High school diploma or GED required

**Preferred qualifications, capabilities, and skills**

+ Developing ability to use data to understand issues and opportunities

+ Developing skills in using AI technology for automation and prompt writing

**Work Schedule**

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success

As a Specialist II in Collections at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

**Job responsibilities**

+ Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products

+ Utilizes customer service expertise to interpret needs and deliver continuous insights

+ Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience

+ Excels both independently and collaboratively, driving team success and achieving goals

+ Follows all regulatory and departmental practices and procedures diligently

+ Takes ownership of each customer interaction while treating them with respect and responding with empathy

**Required qualifications, capabilities, and skills**

+ Communication, negotiation, information gathering, and decision-making skills

+ Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately

+ Ability to manage complex customer interactions using empathy, composure, and sound judgment

+ Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments

+ Adaptability and efficiency in fast-paced, dynamic, and results-driven environments

+ Ability to solve problems and effectively present and explain solutions

+ Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals

+ Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting

+ High school diploma or GED required

**Preferred qualifications, capabilities, and skills**

+ Developing ability to use data to understand issues and opportunities

+ Developing skills in using AI technology for automation and prompt writing

**Work Schedule**

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**This is a Full Time, Day Shift, Patient Access Lead opening supporting Oro Valley Hospital!**

Assists management in providing leadership and back up coverage for all functions on all shifts. Assists in monitoring front end functions to enable the department to achieve its productivity, quality assurance and financial goals. Ensures effective and efficient processing of patient flow and front end operations.

**Position Qualifications/Minimum Requirements**

**Education:** Required: High School diploma/GED or equivalent years of experience

**Experience:** Required: Two (2) years registration experience -OR- one (1) year NH experience as Patient Access Rep

Preferred: Hospital billing and insurance verification experience

_Oro Valley Hospital (OVH) is a 176-bed hospital that also has a freestanding emergency center, Skilled Nursing Unit, and large physician group. With these varied access points, you have your choice of settings in which to work. OVH's culture centers around providing safe, quality care to patients, but also to foster a work environment based on teamwork, commitment to a shared goal and recognizing employees for all they do to care for our patients. Often described as a “family,” the staff at OVH take pride in doing the best they can to care for their community. OVH is accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested._

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The **Patient Access Specialist** functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is full-time (40 hours/week). Employees are required to have the flexibility to work a shift from 10:00am - 8:30pm.

**Primary Location:** 350 W Thomas Rd, Phoenix AZ 85013

**Primary Responsibilities:**

+ Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting

+ Obtains referral, authorization and pre-certification information and documents this information in system

+ Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

+ Trains staff on computer systems, new processes, payer updates and assigned reporting

+ Functions as a Superuser for primary computer systems

+ Proactively identifies and leads department process improvement opportunities

+ Works on special projects as needed

+ Performs the duties of a Patient Access Representative

+ Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

+ Update patient’s profile with correct data

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher)

+ 2+ years of customer service experience such as in a hospital, office setting or phone support role

+ 1+ years of electronic health record experience

+ 1+ years of experience working in a healthcare facility

+ Ability to work 10:00am - 8:30pm

+ Ability to read Doctor's orders

**Preferred Qualifications:**

+ 1+ years of experience with prior authorizations

+ Experience with Microsoft Office products

+ Experience in a Hospital Patient Registration Department, Physician office or any medical setting

+ Working knowledge of medical terminology

+ Understanding of insurance policies and procedures

+ Experience in insurance reimbursement and financial verification

+ Ability to perform basic mathematics for financial payments

+ Experience in requesting and processing financial payments

**Soft Skills:**

+ Strong interpersonal, communication and customer service skills

**Physical and Work Environment:**

+ Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #RED

In addition to the responsibilities of a Patient Access Specialist, this role is responsible for leading the daily tasks associated with the Program’s Support Team and for ensuring a service-oriented and professional working environment. This role is responsible for accepting ownership for organizational goals, and for assisting with the development, training and mentorship of associates.

The Team Lead regularly provides support to Program Leadership in order to effectively maintain program operations and goals.

Responsibilities:

+ Handle escalated calls, complaints, questions, and queries as necessary

+ Continuous monitoring of existing processes and analyzing their effectiveness.

+ Review service trends and collaborate on priorities and next steps to improve productivity and efficiencies within Patient Solutions.

+ Utilizes historical program and operational data to identify opportunities, trends/patterns, and behaviors to present recommendations on program enhancements, process changes or areas to expand our service offerings.

+ Prepares program reports reflecting actual performance against KPI s and SLA s

+ Monitor team workload to ensure timely completion of tasks.

+ Review the creation of staffing model recommendations prior to presenting to leadership to ensure leader is presented with best and worst-case scenarios.

+ Prepare periodic analysis on shift change request activity which includes shift swaps, shift adjustments, PTO, and VTO by team members for leadership review.

+ Ensure consistency of processes, optimization of workforce and achievement of performance metrics.

+ Collaborate on the design, roll-out and maintenance of reward and recognition programs.

+ Assist with the development of policies and procedures for the department.

+ Additional responsibilities as needed based on department, program and project requirements.

Requirements

+ High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

+ Previous work experience in Specialty Pharmacy or Customer Service.

+ 5 years of progressive health care business experience (SPP, hospitals, or insurance).

+ Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.

+ Demonstrated strong written and verbal communication skills.

+ Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.

+ Problem solving skills.

Benefits

+ Supportive, progressive, fast-paced environment

+ Competitive pay structure

+ Matching 401(k) with immediate vesting

+ Medical, dental, vision, life, & short-term disability insurance

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com