Collections Specialist I

Corporate Finance

Federal Way,
Washington

NA,
Arizona

NA,
Nevada

NA,
Oregon

**Description**

Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

**The Position** : We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

**This position is currently a hybrid role, allowing for combination of remote and onsite work. However, the hybrid work arrangement is subject to change at any time, and the position may transition to a fully onsite role located at Federal Way, WA.**

**The essential responsibilities in this role include, but are not limited to:**

+ Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.

+ Negotiates payment arrangements with the customers to ensure timely payment.

+ Maintain individual and group monthly delinquency goals.

+ Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.

+ Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.

+ Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

+ Understands the proper usage of extension, rewrites, addendums, and forbearances.

+ Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.

+ Prepares Repossession Packets and demand letters when necessary.

+ Understands and utilizes company system and use of the phone dialer.

+ Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

+ Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

+ Provides highest level of customer service to all lessees, vendors, brokers and staff.

+ Performs all other duties as assigned by management.

**Required Knowledge, Skills and Abilities:**

+ Must be a high school graduate or equivalent

+ Previous Collection experience (preferred)

+ Regular and predictable attendance

+ Must present oneself in a professional manner

+ Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations

+ Mustmaintain confidentiality of all company information

+ Must provide exceptional customer service and support to our customers, partners and all levels of staff

+ Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

+ Strong data entry skills

**Why Financial Pacific Leasing - Here is what we offer:**

+ Competitive benefits package!

+ 401(k) company match!

+ Recognition program!

+ Thriving company culture!

**About Us**

Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

**Compensation & Benefits**

We offer a competitive total rewards package including base salary and comprehensive benefits. This role offers the rate of $19.22 per hour to $21.68 per hour. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment and are you able to multi-task successfully? If so, please apply today!

The Accounts Receivable Specialist role responsibilities include following up directly with payers to resolve claim issues and secure appropriate and timely reimbursement. Identify and analyze denials and payment variances and take action to resolve account including drafting and submitting technical appeals.

In this role, the successful candidate performs advanced level work related to resolution of physician claim denials. This position will be responsible for root cause analysis physician denials, experience in identifying procedures impacted by National Correct Coding Initiative Edits (NCCI), technical payer policies, appeal documentation and resolution. In addition, this position will be responsible for identification, collaboration, and implementation of process initiatives to reduce denials.

**Highlights**

+ Exceptional problem solving and critical thinking skills to root cause denials and resolve accounts. Must meet quality and productivity standards.

+ Demonstrates knowledge and expertise in state/federal billing guidelines, reimbursement methodologies, and payer policies.

+ Makes recommendations for additions/revisions/deletions to work queues and claim edits to improve efficiency to reduce denials and underpayments.

+ Identifies patterns and escalates to management as appropriate with sufficient information for additional follow up, and or root cause resolution.

+ Exceptional Excel skills to summarize and provide detailed reporting to management and client.

+ Tracks and trends claim denials and underpayments to identify initiatives for payer, process, or technology improvement plans.

+ Effective communication skills both verbal and written to ensure all actions taken are documented, appeal letters are effective, and root cause is communicated.

+ Strong analytical person and critical thinker to resolve accounts.

Preferred

+ 2-3 years’ experience working in healthcare revenue cycle.

+ Associates or Bachelors preferred or equivalent experience in denial management.

+ Documented technical skills, Excel, Payer Portals, and Claims Clearinghouses.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

**Hourly Rate and Other Compensation:**

Applications will be accepted until March 31, 2025.

The hourly rate for this position is between $20.00 - $21.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com

Collection Specialist I

Corporate Finance

Federal Way,
Washington

NA,
Arizona

NA,
Nevada

NA,
Oregon

**Description**

Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

**The Position** : We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

**This position is currently a hybrid role, allowing for combination of remote and onsite work. However, the hybrid work arrangement is subject to change at any time, and the position may transition to a fully onsite role located at Federal Way, WA.**

**The essential responsibilities in this role include, but are not limited to:**

+ Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text or personal contact.

+ Negotiates payment arrangements with the customers to ensure timely payment.

+ Maintain individual and group monthly delinquency goals.

+ Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.

+ Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.

+ Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

+ Understands the proper usage of extension, rewrites, addendums, and forbearances.

+ Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.

+ Prepares Repossession Packets and demand letters when necessary.

+ Understands and utilizes company system and use of the phone dialer.

+ Works with customer’s and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

+ Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

+ Provides highest level of customer service to all lessees, vendors, brokers and staff.

+ Performs all other duties as assigned by management.

**Required Knowledge, Skills and Abilities:**

+ Must be a high school graduate or equivalent

+ Previous Collection experience (preferred)

+ Regular and predictable attendance

+ Must present oneself in a professional manner

+ Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations

+ Mustmaintain confidentiality of all company information

+ Must provide exceptional customer service and support to our customers, partners and all levels of staff

+ Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

+ Strong data entry skills

**Why Financial Pacific Leasing - Here is what we offer:**

+ Competitive benefits package!

+ 401(k) company match!

+ Recognition program!

+ Thriving company culture!

**About Us**

Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

**Compensation & Benefits**

We offer a competitive total rewards package including base salary and comprehensive benefits. This role offers the rate of $18.30 per hour to $19.23 per hour. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

**Accounts Receivable Specialist (remote)**

This is a remote position open to any qualified applicant in the United States.

The successful candidate performs advanced level work related to resolution of physician claim denials. This position will be responsible for root cause analysis physician payer denials, experience in identifying procedures impacted by National Correct Coding Initiative Edits (NCCI), technical payer policies, appeal documentation and resolution. In addition, this position will be responsible for identification, collaboration, and implementation of process initiatives to reduce denials.

**Job Duties:**

The Accounts Receivable Specialist role responsibilities include following up directly with payers to resolve claim issues and secure appropriate and timely reimbursement. Identify and analyze denials and payment variances and take action to resolve account including drafting and submitting technical appeals.

· Examine denied and underpaid claims to determine the reason for discrepancies.

· Communicate directly with payers to follow up on outstanding claims, file technical appeals, resolve payment variances, and ensure timely reimbursement.

· Ability to identify with specific reason underpayments, denials, and cause of payment delay.

· Works with management to identify, trend, and address the root causes of issues in the A/R.

· Maintain a thorough understanding of federal and state regulations, as well as payer-specific requirements and take appropriate action accordingly.

· Document activity accurately including contact names, addresses, phone numbers, and other pertinent information.

· Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to management.

· Needs to be a strong problem solver and critical thinker to resolve accounts. Must meet productivity and quality standards.

**Highlights:**

Possess basic knowledge of entire RCM process with 2-3 years’ experience working in RCM specifically collections

Recognizes problems or trends and provides suggestions to help find resolutions

Strong knowledge of medical terminology, CPT codes, modifiers, and diagnosis codes and specific carrier requirements/knowledge

Ability to follow up on outstanding AR

Ability to review, interpret EOBs 835/837 and respond using medical guidelines and policies

Prioritize pending claims from aging basket and follow up at regular intervals to collect outstanding

Knowledge in writing appeals and following thru appeals process

Resolve accounts to get paid with max 2 touches

Communicates with leadership regarding specific reimbursement issues

Strong analytical skills and ability to meet assigned deadlines

Exceptional problem solving and critical thinking skills to root cause denials and resolve accounts. Must meet quality and productivity standards.

Demonstrates knowledge and expertise in state/federal billing guidelines, reimbursement methodologies, and payer policies.

Makes recommendations for additions/revisions/deletions to work queues and claim edits to improve efficiency to reduce denials and underpayments.

Exceptional Excel skills to summarize and provide detailed reporting to management and client.

Tracks and trends claim denials and underpayments to identify initiatives for payer, process or technology improvement plans.

Strong communication skills both verbal and written to ensure all actions taken are documented, appeal letters are effective, and root cause is communicated.

**Salary and Other Compensation:**

Applications will be accepted until March 27, 2025.

The annual salary for this position is between $46,000-65,000 depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and

subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

_Disclaimer:_ The salary, other compensation, and benefits information is accurate as of the date of this posting.

Cognizant reserves the right to modify this information at any time, subject to applicable law.

**What’s Under the Hood**

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

**That’s Nice, But What’s the Job?**

In short, our Collections Manager is responsible for leading a team of Loan Advisors to success. This includes, but is not limited to: assessing day to day performance, quality of work, and goal setting. Our Managers are responsible for providing feedback and coaching to develop our Loan Advisors to reach their highest potential in their current role and to help further develop their career with Bridgecrest.

In long, our Collections Manager:

+ Monitors and reviews the work of Loan Advisors to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies.

+ Provide daily goals and strategy to their team that will maximize long-term success.

+ Administer continuous training and coaching to ensure quality customer service.

+ Identifies and recommends methods to improve management and operations of loan/collection administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery.

+ Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values.

**So What Kind of Folks Are We Looking for?**

+ **Excellent verbal and written communication skills.** The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

+ **Love of listening.** We need folks that listen with the intent to understand, not just reply.

+ **Plays well with others.** You will be working in a high-functioning team environment. We work together in order to win together.

+ **Self-driven yet selfless.** We need someone capable of managing their own time and business yet is capable of making decisions for the betterment of DriveTime, not just themselves.

+ **Fantastic problem solver.** Your job is not only to find the problem, but more importantly, find the solution.

+ **Management material.** We are looking for someone that can lead, manage and grow within our organization.

**The Specifics.**

+ High School Diploma or GED required. Bachelor's Degree preferred.

+ 2+ years of management experience in a call center or retail environment

+ Knowledge of Fair Debt Collection Practices Act is a plus

+ **_Schedule:_** Must be available to work within hours of 6am-7pm Monday-Friday, one Saturday per month from 7am-4pm, Sundays off.

+ **_Fully onsite role in our Mesa, AZ, office._**

**So What About the Perks? Perks matter**

+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

+ **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

+ **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

+ **Gratitude is Green.** We offer competitive pay across the organization, because, well… money matters!

+ **Game Room.** Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

**Anything Else? Absolutely.**

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Were growing our sales team and looking for a driven, energetic individual to join us and take their career to the next level! While prior experience in sales or leadership is a plus, its not requiredwere seeking the best fit for our team and company culture, regardless of your background. At Alleviation, we embrace the values of Ownership, Growth, and Service. Were dedicated to your success and offer an extensive training program that includes virtual classes and hands-on mentoring in your assigned sales territory. Your mentor will guide you through the entire sales process and share advanced techniques to help you excel. Although your main focus will be making sales calls and supporting clients in your local area, we also offer optional sales weeks with travel opportunities to work alongside colleagues from other regions. Your role will be introducing business owners and their employees to top-tier supplemental health benefit plans. From one-on-one consultations to group presentations, your role will shape the landscape of your territory. Core Responsibilities: Utilize our customized Salesforce CRM to curate leads and generate clients while expanding your professional network within your territory and neighboring communities Respond to client inquiries via phone, email, or text as needed Schedule meetings with potential and existing clients to understand their insurance needs Attend scheduled calls and meetings with your sales manager and team Personally visit new businesses, develop relationships with local business owners, follow up on referral leads, and reservice existing clients Build and nurture your own client portfolio Collaborate with your sales team manager to set monthly and quarterly sales targets for yourself Plan and adhere to your weekly schedule and working hours; submit your schedule to your sales team manager each week Record daily work stats and sales activity updates at the end of each work day QUALIFICATIONS DESIRED SOFT SKILLS: Strong interpersonal skills with the ability to build genuine connections quickly. A strong passion for assisting others, resilience in challenging situations, and a track record of exceeding expectations in sales, athletics, or leadership roles. Clearly-defined personal goals, a positive attitude, and optimistic outlook. Quick-thinking with exceptional situational awareness and critical thinking skills. Hunger for learning and growth, strong time management abilities, and the capability to work independently. Individuals with a background in competitive sports, coaching, athletics, or competitive leagues are among our top performers ADDITIONAL QUALIFICATIONS: Pass a high-level pre-employment background check Active Drivers License and reliable transportation Active Health Life Insurance Producer license in your resident state (or willing to obtain - study course provided and state licensing fees reimbursement available) Bachelors degree or minimum of 4 years post-high school work experience (candidates within 6 months of degree completion or less than 4 years of professional work experience with relevant sales or athletic background will be considered) COMPENSATION BENEFITS: Comprehensive classroom and field training program Weekly draw pay option plus commissions (no caps and short sales cycle-3 business days) as well as monthly cash sales bonuses, quarterly stock share bonuses, incentive trips, and vested renewal commissions Health, dental and vision benefits offered after 60-days of employment Performance-based promotions Control of your schedule based on results achieved rather than time worked Continuing professional development classes, advanced sales trainings, and leadership development classes Culture of camaraderie, friendly competition, and success mindset Apply now to be part of a team that embraces challenges and rewards effort! www.alvtn.com

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The **Patient Access Specialist (Financial Counselor)** functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is Per Diem and will work on an as needed basis. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Schedule will be given at the time of hire, subject to business needs. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1955 W FRYE RD Chandler, AZ.

**Schedule** : Friday 8:00 - 4:30pm with varying weekend day shifts

**Primary Responsibilities:**

+ Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting

+ Obtains referral, authorization and pre-certification information and documents this information in system

+ Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

+ Trains staff on computer systems, new processes, payer updates and assigned reporting

+ Functions as a superuser for primary computer systems

+ Proactively identifies and leads department process improvement opportunities

+ Works on Special Projects as needed

+ Performs the duties of a Patient Access Representative

+ Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher)

+ 2+ years of customer service experience such as in a hospital, office setting, customer service setting, or phone support role

+ 1+ years of electronic health record experience

+ Must be 18 years of age OR older

+ Ability to work 100% onsite at 1955 W FRYE RD, Chandler, AZ

**Preferred Qualifications:**

+ 1+ years of experience with prior authorizations

+ Experience with Microsoft Office products

+ Experience in a Hospital Patient Registration Department, Physician office or any medical setting

+ Working knowledge of medical terminology

+ Understanding of insurance policies and procedures

+ Experience in insurance reimbursement and financial verification

+ Ability to perform basic mathematics for financial payments

+ Experience in requesting and processing financial payments

**Soft Skills:**

+ Strong interpersonal, communication and customer service skills

**Physical and Work Environment:**

+ Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #RED

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

**Senior Collections Specialist** at **Realtor.com** **®**

**Location: Scottsdale**

Are you a problem solving, collections expert? Are you looking to bring value to the collection department and provide exceptional service within a high contract value account portfolio? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest **Senior Collections Specialist** and help change the world of real estate, one home at a time.

**Top Reasons to Apply:**

+ Take ownership of key initiatives and improve processes, showcasing your ability to drive change.

+ Manage high-value accounts and contribute directly to the company’s financial success.

+ Work in a dynamic environment at our Scottsdale office where you will be connected to a great culture.

**What you’ll do:**

+ Research, analyze and implement the required specialized procedures associated with the assigned high value account cases, prior to initiating contact to collect past due balances.

+ Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks.

+ Ability to professionally communicate with and handle the concerns of high value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve.

+ Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management.

+ Serve as a resource to assist other collectors with difficult or complex accounts and situations.

+ Support the Collections Supervisor and manage special projects as designated.

+ Oversee the collections policies and processes located in the Knowledge Library to ensure the most up to date descriptions are accurate.

+ Coordinate with the supervisor to manage training of all new employees in all aspects of collector day-to-day responsibilities.

+ Willingness to assist in training as needed with new department processes.

+ Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to our daily function.

+ Review and respond to customer inquiries in multiple queues.

**How we work:**

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role in our Scottsdale office three times each week.

**What you’ll bring:**

+ Minimum of High School Diploma or equivalent.

+ 3+ years’ experience in Business/Corporate Collections.

+ Proficient in Microsoft Products: Excel and Word.

+ Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals.

+ Knowledge of Billing and Collections procedures.

+ Excellent time management skills with acute attention to detail.

+ Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.

+ Strong interpersonal skills and willingness to adapt to rapid change.

**How we Reward you:**

**Realtor.com** is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

+ Inclusive and Competitive medical, Rx, dental, and vision coverage

+ Family forming benefits

+ 13 Paid Holidays

+ Flexible Time Off

+ 8 hours of paid Volunteer Time off

+ Immediate eligibility into Company 401(k) plan with 3.5% company match

+ Tuition Reimbursement program for degreed and non-degreed programs

+ 1:1 personalized Financial Planning Sessions

+ Student Debt Retirement Savings Match program

+ Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Account Representative - Outside Sales for Lift Truck Leader

Location:

Goodyear, AZ, US, 85338

**Company Description:**

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

**Account Representative – Outside Sales for Lift Truck Leader**

**Territory:**

This position is based out of Crown’s Goodyear branch location and will provide coverage to the surrounding areas.

**Job Responsibilities:**

+ Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.

+ Develop existing accounts and seek new business.

+ Analyze opportunities, identify key personnel, and develop strong business relationships.

+ Consult and problem solve to enhance the Company’s position in existing and target accounts.

+ Develop a territory management plan to maximize time with customers.

+ Develop sales strategies, proposals, and forecasts.

+ Develop and conduct product demonstrations and sales presentations.

+ Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.

+ Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.

**Qualifications:**

+ High school diploma or equivalent. Bachelor degreein business management, marketing, entrepreneurship, professional selling, or related business program,or several years of successful sales experience a plus.

+ Knowledge of the entire sales process.

+ Strong communication, organizational, and time management skills.

+ Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment.

+ Intermittent computer skills including a working knowledge of Microsoft Office Suites.

+ Valid driver’s license, good driving record, and the ability to safely operate lift trucks for product demos.

+ Bi-lingual candidates preferred

**Work Authorization:**

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

**Compensation and Benefits:**

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled