Customer Service Representatives

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member (Base Salary Commission). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Qualifications

Excellent communication skills - written, verbal and listening

Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

Skills
People-oriented, Organizational skills, Self-motivated,Detail oriented, Dedicated to customer service, Able to learn computer functions, Experience in a variety of computer applications, particularly Windows, Ability to work in a team environment, Ability to multi-task

Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs

Responsibilities
Establish customer relationships and follow up with customers, as needed
•Use a customer-focused, needs-based review process to educate customers about insurance options
•Develop leads, schedule appointments, identify customer needs, and market appropriate products and services

Benefits
•Salary plus commission/bonus
•Paid time off (vacation and personal/sick days)
•Valuable experience
•Growth potential/Opportunity for advancement within my agency
•Compensation: $45,000.00 - $85,000.00 per year

About Us
UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice
Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:
Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Job Description - Senior Key Account Manager
Are you ready to be at the forefront of a transformative revolution in the energy sector? Tucson Electric Power is seeking a passionate and visionary Senior Key Account Manager to play a pivotal role in facilitating the energy transition. As more individuals and communities than ever before become deeply conscious of their energy consumption and its impact, this position offers the unique opportunity to lead, innovate, and drive change. As a Senior Key Account Manager, you will be entrusted with managing a portfolio of high-profile accounts and customers whose actions have far-reaching effects within our community. This is not just a job; it's a chance to move the needle through active engagement and strategic thinking.

What you'll do:
Collaborate with our large customers to guide them in becoming exemplary stewards of sustainable energy practices.
Manage assigned customer accounts, including high-profile entities.
Demonstrate your problem-solving skills to address complex challenges posed by the evolving energy landscape.
Act as a visionary partner, helping customers articulate their goals and navigate the path toward achieving them.
Forge connections between customer aspirations and the solutions we offer, sometimes even anticipating questions they haven't thought to ask.
Strategically analyze patterns in the industry, effectively communicating existing programs, and crafting innovative solutions that bridge customer desires and our offerings.
Provide holistic insights that consider the big picture while demonstrating resilience and initiative in driving progress.

What you bring:
Experience in energy-related industries, sustainability, or environmental management is highly desirable.
Ability to navigate nuances of both regulated and competitive sectors, representing shareholder interests in contract negotiations and administration.
Proven track record of project management, team leadership, and cross-functional collaboration.
Strong financial and performance analysis skills, capable of constructing customer needs analysis and driving custom solution opportunities.
Exceptional communication and negotiation skills, especially concerning technical energy issues.
Visionary thinking, the ability to identify industry trends, integrate new technologies, and adapt to dynamic market changes.
Adept at building and maintaining relationships with key decision makers, stakeholders, and influencers.
Strong problem-solving mindset with the ability to tackle complex challenges and drive innovative solutions.
Bachelor's degree in a relevant field, advanced degree preferred.

*Full job description

Position-Related Responsibilities
Manages assigned large customer and high-profile accounts for UNS Energy Corporation companies, including Tucson Electric Power Company, and UES Electric and UES Gas. Provides knowledge of the electric and gas energy industry including distribution, transmission/transportation systems, generation, energy procurement, wholesale markets, and pricing. Understands and can apply nuances of the regulated and competitive sectors. Provides all aspects of customer care, energy solutions and problem resolution. Understands, communicates, and negotiates technical energy issues. Represents shareholder interests in contract negotiations and contract administration. Project manages and creates internal expert teams; provides customer intelligence, analysis, and strategy. Provides back-up for non-assigned accounts.

Knowledge, Skills & Abilities (Equivalent combination of education and experience will be considered)

Minimum Qualifications
A bachelor’s degree and five or more years of directly related work experience, or equivalent combination of education and experience.
Ability to analyze customer energy objectives, develop a customer strategic engagement plan to meet those objectives, make strategic decisions and recommendations relating to the energy service needs of major to very large commercial customers.
Ability to review business drivers and Environmental, Social, and Governance Goals of assigned customer portfolio, develop strategies to support ESG goals and key business drivers.
Ability to develop customer segment industry knowledge; understand market dynamics & macroeconomic influencers; maintain awareness of competitor's activity with each potential & existing account; ensure that appropriate response strategies are formulated & implemented such as EE Programs, New Products & Services, Data Analysis, and Customer/TEP joint solutions.
Ability to partner with internal and external stakeholders to rally resources, and partner with customers to foster retention and expansion efforts.
Ability to partner with internal and external stakeholders to drive economic development: plans, facilitates, & conducts meaningful customer engagements; acts as focal point for problem resolution while monitoring the successful close out of issues & actions; and demonstrates ability to build lasting, trusting, & widespread relationships across the customer’s organization.
Ability to excel in inter-personal relationships and difficult communications. Must be able to foster relationship with executive leadership of account assignments as needed.
Demonstrated listening skills, empathy, and adaptability. Experience communicating difficult messages.
Demonstrated time management and ability to appropriately prioritize projects and customer requests.
Mathematical and financial analysis skills, written and verbal communication skills.
Ability to understand the customer’s business processes and related energy needs.
Excellent written and verbal communication skills and the ability to work effectively with customers and all levels of company personnel.
Ability to excel in inter-personal relationships and difficult communications.

Preferred Qualifications
Post graduate study in related field: business, law, administration, accounting, math.
Proficient in Company’s sales, marketing, and operating processes
Broad understanding and knowledge of Company’s products and services
Maintains current understanding of industry trends and product applications.
Passion for the energy sector.
Advanced knowledge of electric infrastructure – generation source, transmission, distribution and their impact on commercial customer processes and energy needs.
Advanced knowledge of electric industry – demand, energy, electric energy options (i.e. self-generation) ACC and FERC regulatory issues, deregulation in Arizona and nationwide.
Knowledge of electric pricing – UES electric tariffs, Tucson Electric Power Company tariffs, competitive pricing, pricing negotiation for special contract and deregulation arrangements.
Knowledge of Tucson Electric Power Company’s, and UES Electric’s Rules & Regulations, Policies and Procedures and the Arizona Administrative Code.
Experience developing and convening events and/or forums that support customer retention & expansion, regional economic development.
Demonstrated experience negotiating contracts and or agreements.
Pay Rate: $86,000 - $96,000+ depending on experience

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

**_Location:_** _PHOENIX CHILDREN'S HOSPITAL - 74550001_

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

**What We Offer:**

+ Full array of benefits including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k and more may be available*

+ Flexible and dynamic work environment

+ Competitive compensation

+ Access to ongoing training and development programs

+ Countless opportunities to grow within the company

+ Bonus Eligible: Varies by location

+ Meal Allowance: Varies by location

+ Uniform Provided: Yes

+ Public Transportation: Varies by location

_*Overall, Sodexo strives to offer comprehensive employee benefits packages and detailed descriptions of the roles candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit where you are applying. Eligibility criteria and/or certain employee benefits offered to our employees may vary by unit, including the cost of the benefits and their availability. Please ask your interviewer for additional location-specific information, such as your job duties and employee benefits offered at the unit, during the interview process._

**What You’ll Do:** As a Food Customer Service Specialist at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others. Join Sodexo and be part of something greater. You belong on a team where you can act with purpose and thrive in your own way.

The Food Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email or telephone communications. The Customer Support Specialist may also be required to record and document various client interactions for management follow-up. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Full Job Description (https://sodexo.paradox.ai/NbMYCn)

Benefit Summaries

Employment Type: Full-time

Min/Max Pay: $16.50 per hour - $16.50 per hour

**What You Bring:**

Great communication skills

Strong teamwork and a positive attitude

Adaptability and willingness to learn

Passion for maintaining a healthy and safe environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

**Additional Information** Remote Based Position

**Job Number** 23167441

**Job Category** Sales & Marketing

**Location** Sales Support East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Handles customer inquiries and lead requests for defined accounts within US Account Sales. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Drives customer loyalty by delivering service excellence throughout each customer experience. Demonstrates excellent selling skills and strong communication skills. Drives revenue by proactively soliciting new business from existing account base within Account Sales and re-soliciting past business leads. Takes on new business development accounts to qualify and develop a pipeline for the Account Sales organization. Reports to the Sales and Ops Leader, Account Sales to align on sales activities to generate business.

**CANDIDATE PROFILE**

**Education and Experience** **:**

**Required:**

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

**Preferred:**

• 2 years experience selling group business, either at a property or in a sales office.

• Knowledge of property operations, Food and Beverage (F&B).

• Knowledge of the group sales process for all brands and how to close a sale.

• Team-based selling experience.

• Hospitality Management Degree.

**CORE WORK ACTIVITIES**

**Managing Sales Activities**

• Handles customer inquiries and leads requests for defined accounts within US Account Sales.

• Responds in a timely manner to incoming business transient and group/catering opportunities.

• Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.

• Verifies that business is turned over properly and in a timely fashion for quality service delivery.

• Maintains customer loyalty by delivering service excellence throughout each customer experience.

• Demonstrates excellent selling skills and strong communication skills.

• Works collaboratively with other sales channels (e.g., Area Sales, Account Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative.

• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Transfers accurate, complete, and timely information to property in accordance with brand standards.

• Understands and actively utilizes company marketing initiative/incentives to close on business.

• Implements process improvements and best practices.

• Leverages resources and administrative/support staff to achieve goals.

• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.

• Re-solicits realized opportunities, including turndowns, lost opportunities, and actualized business for defined accounts within the US Account Sales Organization when appropriate.

• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, new business calls, face to face activities).

• Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel or national sales office, as required.

• Presents stakeholder hotel benefits and features based on customer needs.

• Understands and utilizes all business processes written in support of the sales organization.

• Utilizes negotiation skills and creative selling abilities to uncover new business.

• Performs other reasonable duties as assigned by leadership.

**Building Successful Relationships**

• Establishes coordinated sales efforts that are complementary and not duplicative.

• Drives customer loyalty through excellent customer service throughout the sales process.

• Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Builds and maintains strong working relationships with key internal and external stakeholders.

• Establishes clear expectations for customers and properties throughout the sales process.

• Effectively resolves guest issues that arise as a result of the sales process.

• Brings issues to the attention of leadership teams as appropriate.

**California Applicants Only:** The pay range for this position is $22.41 to $47.00 per hour.

**Colorado Applicants Only:** The hourly pay range for this position is $22.41 to $42.73.

**New York City & Westchester County, NY Applicants Only:** The pay range for this position is $27.12 to $47.00 per hour.

**Washington Applicants Only:** The hourly pay range for this position is $22.41to $47.00. In addition, the position is eligible for a quarterly bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

**Job Number** 23150481

**Job Category** Finance & Accounting

**Location** CEC Omaha, 1818 North 90th Street, Omaha, Nebraska, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As a key member of the Global Customer Engagement Centers (CECs), the Manager, Finance, CEC Consolidations & Reporting will work with the Director, Finance, CEC Consolidations & Reporting in designing, implementing, and managing consolidated reporting for 20 global CECs. The manager will work across the respective CEC finance teams to develop consolidated reporting/dashboards to facilitate leadership decision-making. The Manager will be a key contributor to the ongoing monitoring and forecasting of financial performance and the development and implementation of actionable recommendations to address identified business challenges and opportunities. The Manager will assist with the CEC enterprise-wide annual budget and long-range planning process to include the timely and efficient execution of these processes. The Manager will coordinate with multiple stakeholders including CEC leadership, Finance and discipline teams, as well as external stakeholders. She/he must be adept at tapping diverse sources of information, anticipating challenges, and engaging and partnering with key business leaders and owners, thereby strengthening Marriott’s competitive advantage through excellence in financial management.

EXPECTED CONTRIBUTIONS

1. Develops and provides on-going financial reporting and analysis for the Customer Engagement Centers on a consolidated and site-specific basis.

2. Contributes to the coordination and development of the annual operating and capital budgets for the assigned CEC offices.

3. Develops and provides on-going specialized reporting and analysis as needed (i.e. Loyalty reporting, GL compliance, entity reporting, transfer pricing).

4. Contributes to the coordination and development of the monthly and quarterly forecasts for the assigned CEC offices/departments

5. Prepares and researches monthly variances for consolidated CEC reporting for senior leadership.

6. Ensures company financial accounts are reconciled appropriately and are in compliance with local statutory reporting and US GAAP.

7. Manages the collection of financial data from multiple sources to prepare forecast schedules, accounting entries, researches problems encountered with the data or responds to inquiries regarding the entries.

8. Researches discrepancies and unusual transactions/issues. Identifies errors, assesses the impact of the error and proposes corrections.

9. Partners with CEC, FBP and Global Finance groups, as appropriate, to provide routine and ad-hoc operating results and analysis to leadership.

10. Uses KPIs and other data and reports produced to monitor and forecast financial performance in assigned areas against business plans.

11. Contributes knowledge and partner to deliver the timely and effective execution of the annual budget, forecast and long range planning processes, partnering with finance leadership.

1. Ensures in-depth knowledge and understanding of current processes and tools to facilitate serving as a key resource to FBP and CEC staff.

2. Contributes to budget preparations and/or LRP guidelines for CEC costs.

3. Performs variance analyses and develops/prepares reports required by the FBP-BMSC and CEC teams.

12. Ensures compliance to statutory requirements (e.g. audit, corporate tax, statutory filing, VAT, business tax, employer’s obligations on social insurance/housing fund).

13. Completes ROI calculations and sensitivity analysis for various projects and proposals. This information is shared with the VP of Finance-CEC, the VP of CEC, and the General Managers of all CECs highlighting reservation sales office proficiencies and opportunities for improvement.

14. Provides ad hoc analysis and recommendations to CEC finance and business leaders, market leadership.

15. Conducts evaluations and financial analysis and prepares cost analyses related to various operations. Makes recommendations based upon this analysis.

16. Audits accounts and accounting processes and makes recommendations to improve and streamline processes and ensure appropriate controls are in place.

17. Prepares period end and year-to-date account analysis reports for reservations sales centers.

18. Prepares period end financial statements and billing account reconciliations.

19. Special projects as assigned, including ad hoc requests for information and analysis on closure ratio, booking trends, and impact to CEC due to global crises.

20. Maintains a strong knowledge of key business factors within all CEC Offices and identifies areas of opportunity for cost reduction.

21. Provides analytical support for large, complex, cross-functional CEC related initiatives.

22. Provides on-going operational and business analysis support to senior leadership to support strategic decision making using appropriate approaches, systems and resources.

23. Identifies and surfaces best practices from existing environments and areas of opportunities to increase profitability, reduce risks, and/or improve operational efficiencies.

24. Develops and maintains relationships with various CEC business leaders, immediate supervisor, co-workers, market leadership and the general manager(s) of CEC offices.

25. Performs complex quantitative and qualitative analysis for CEC business leaders. Responds to the more complex questions and problems with minimal guidance from immediate supervisor.

26. Performs financial analysis of actual and future results, by gathering and synthesizing current state data, understanding and modeling future state proposals, and developing presentations that compare data, highlight risks to the business and creatively resolve risk.

CANDIDATE PROFILE

Education and Experience

Required:

1. Bachelor’s degree required, preferably in Finance or Accounting; or related equivalent experience.

2. Strong quantitative and qualitative analysis skills; able to manage, analyze and report on large datasets; able to take complex information and present it in a clear and concise manner

3. Experience with Microsoft Office for data analysis, presentations and memos

4. Experience with Microsoft office applications including Excel, Access, Word and PowerPoint

5. Able to work under limited supervision to solve problems and implement solutions

**Preferred:**

1. Knowledge of Marriott and hospitality industry

2. 5 + years’ experience in finance, accounting and/or lodging related discipline

3. Consulting and project management skills highly valued

4. Peoplesoft experience a plus

5. Extensive experience in data gathering and analysis

6. Experience with Smartsheets and/or Microsoft Power BI a plus

Skills and Knowledge

1. **Analytical/Critical Thinking** - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Ability to question data for validity and obtain timely closure on related issues.

2. **Technical Expertise** – Proficient ability to work with multiple relational databases, understanding the logic and complexity of each one and applying that logic to create queries that can be used to manipulate large quantities of data.

3. **Customer Needs** – Customer-service orientation including evaluation/validation of requests and prompt follow-up.

4. **Economics and Accounting** - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

5. **Sales and Marketing** - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Management Competencies

1. **Teamwork** – Skilled at promoting a cohesive team environment. Ability to work both independently and as part of an effective team.

2. **Building Credible Relationships** - Demonstrates self-confidence and capable of building credibility among peers and senior management, including CEC business leaders, immediate supervisor, market leadership and general managers.

3. **Business Acumen** : Understands market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks; identify issues, and recommend strategies and plans.

4. **Communication** - Excellent interpersonal, written, and oral communication skills. Ability to articulate clearly and present complex issues. Skilled at clearly conveying information and ideas through telephonic media; engaging the audience and helping them understand and retain the message. Must be able to regularly communicate with and provide analytical support to various business leaders and market leadership personnel on findings and analysis. May present findings and analysis to Sr. Leadership.

5. **Driving for Results** - Skilled at setting goals for personal accomplishment; working tenaciously to meet or exceed those goals.

6. **Planning and Organizing** - Skilled at establishing courses of action for self and work teams to ensure work is completed efficiently.

7. **Problem Solving/Decision Making** - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing and recommending solutions with limited supervision. Able to work with high degree of authority to identify problems and implement solutions.

8. **Sales Opportunity Analysis** - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies.

9. **Work Contribution** – Perform complex quantitative and qualitative analysis. Respond to more complex questions and problems with minimal guidance.

10. **Leadership** – Provides guidance and training to other s within the organization.

11. **Project Management** – Handles the most complex analytical projects. Has authority to identify problems, develop and with proper approval, implement solutions.

LOCATION

TBD

**California Applicants Only** : The salary range for this position is $81,525.00 to $174,271.00 annually.

**Colorado Applicants Only** : The salary range for this position is $81,525.00 to $158,430.00 annually.

**New York City & Westchester County, NY Applicants Only** : The salary range for this position is $98,644.00 to $174,271.00 annually.

**Washington Applicants Only** : The salary range for this position is $81,525.00 to $174,271.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

**Additional Information** Work From Home, Pay : $16.50 per hour

**Job Number** 23163891

**Job Category** Reservations

**Location** CEC Salt Lake, 910 W Legacy Center Way Ste 100, Midvale, Utah, United States

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Non-Management

As a FORTUNE Best Place to Work 20 years in a row–you can’t go wrong! We are recruiting for an upcoming training class:

**Class Starts:** 10/23/23

**Training Schedule:** M-F 11:30AM-8:00PM MT

**Anticipated Shift After Training:** 1:30PM-10:00PM including some weekends & holidays

WORK FROM HOME

Must live within 50 miles of Midvale, UT

Remote associates must maintain a work environment that is safe, secure, ergonomically appropriate & free of interruptions

Applicant is responsible for internet set up & support. Minimum requirements of 3 Mbps download speed & 1 Mbps upload speed must be maintained. Must have a physical cable plug-in connection

Compensation includes paid training, hourly pay + incentives up to 15%. Benefit package includes medical, dental, vision, 401(k), TRAVEL DISCOUNTS & more.

If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/

**JOB SUMMARY**

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

Associate Clinical Account Representative – (Arizona and New Mexico) - Acclarent, Inc. - 2306142257W

**Description**

**Associate Clinical Account Representative – (Arizona and New Mexico) - Acclarent, Inc.**

**Description:**

The Cardiovascular & Specialty Solutions (CSS) Group, part of the Medical Devices sector within Johnson & Johnson, is recruiting for a Associate Clinical Account Representative aligned to Acclarent, located in Irvine, CA. The CSS Group consists of six diverse businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Electrophysiology (EP), Neurovascular and Neurosurgery, Surgical and Non-Surgical Aesthetics, and Reprocessing.

Chronic sinusitis affects 3 million Americans each year and five per cent of the U.S. adult population suffers from a phenomenon referred to as Eustachian Tube Dysfunction (blocked ears / ear pain). Acclarent is dedicated to supporting otolaryngologists with minimally-invasive ENT technologies that relieve this suffering as effectively and painlessly as possible. For more than a decade Acclarent has pioneered innovative technologies, including the balloon dilation system that’s been used to treat more than one million patients.

The Associate Clinical Account Representative (ACAR) is an 18-24-month training position that, when successfully completed, may lead to a clinical or field sales representative role. The ACAR position is focused on building the skills necessary to drive business growth through providing professional ongoing clinical service and support of physicians and healthcare providers in the Ear, Nose, and Throat (ENT) marketplace for clinical utilization of commercialized Acclarent products and services into select territories. This responsibility includes but is not limited to the solicitation and demonstration of products and services, enrollment of eligible physicians into product training programs, and supporting surgical procedures in the operating room and office lab environments.

**DUTIES & RESPONSIBILITIES**

+ The ACAR will partner with ENTCs in assigned territories, supporting clinical procedures in established accounts. The ACAR will proctor Acclarent-trained physicians during procedures to provide guidance on the safe and efficacious use of Acclarent products. The ACAR will learn to provide education and training on commercialized Acclarent products and services as well as other accessory equipment. The ACAR will also quickly become an extension of a collaborative field force and ENT team. Pivotal to their success will be their ability to develop the clinical and business acumen necessary to meet the procedure support needs of our customers while exceeding business objectives.

+ The ACAR will be responsible to maintain records in the Acclarent CRM system on contacts and facilities as well as understand the Company’s Quality Policy and Quality System requirements applicable to tasks performed by the holder of this job function. The ACAR will ensure accurate and on time completion of the weekly and quarterly planning tools as well as accurate and timely reconciliation of product inventory on a monthly basis.

+ As available, after the initial development period, and demonstrated proficiency to work independently in the ACAR role, meeting customers’ needs and exceeding business results, the ACAR will be assigned a territory of responsibility within a mutually agreed upon geography as an Acclarent field sales representative.

+ During the training period, under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will learn to:

+ Provide expert clinical product and technical assistance and training to physicians and healthcare providers on the effective use of Acclarent’s commercialized products and services systems during case procedures within an assigned geography

+ Educate customers on all Acclarent products to optimize effective usage by providing technical and clinical information and in-service trainings

+ Shares best practices to increase value for customers.

+ Maximizes customer case support capability through proper planning and scheduling techniques.

+ Drives collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. SENTCs, ENTCs, CARs and other ACARs) and other internal and external partners.

+ Develop and share best practices with US Field Sales and Service colleagues and internal partners.

+ Develop and grow mutually beneficial customer relationships within and beyond the Operating Room and ENT Office, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

+ Stays current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

+ Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.

+ Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.

+ Provide mentoring for new Acclarent commercial team members as requested.

+ Respond daily to requests by email and voicemail from customers, practitioners and partners.

+ Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.

+ Maintain Safe Fleet standards according to Company guidelines.

+ Responsible for communicating business related issues or opportunities to next management level.

+ Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.

+ Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

+ Performs other duties assigned as needed.

**Qualifications**

**Qualifications:**

+ A minimum of a Bachelor’s degree, OR 4 years of relevant professional work experience OR 4 years military experience OR Associates Degree with 2 years of relevant sales or professional experience are required

+ The ability to work in a lab or clinical operating room environment is required.

+ Candidates must possess a valid driver's license issued in the United States

+ The ability to travel related to this role is required.

+ Ability to lift 60 lbs and adhere to customer protective, safety, and security protocols is required. Advanced computer skills, and the ability to multitask without the direct oversight of manager is required.

+ Must currently reside in the posted territory or be willing to relocate there at own expense.

+ Must be willing relocate at the end of the training program within the region based on business needs if required. Location preference is to live near assigned accounts.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Primary Location** NA-US-Arizona

**Other Locations** NA-US-New Mexico

**Organization** Acclarent, Inc. (6206)

**Job Function** Selling

**Req ID:** 2306142257W

Hiring Customer Care Representative to work a seasonal position until February 2024!

Location: 100% Remote - must be located in either CO, AZ or TX (please do not apply if you are not in one of these States)

Pay Rate: $16 per hour (weekly)

Schedule: M-Sa, 7am to 6pm MST - 8 hour shifts, 2 days off/week

Summary: Majority of calls will be discussing logistics of packages, returns and refunds, product questions, and warranty questions. Inbound only

What we are looking for:

+ Someone who has previous customer service experience answering customer questions and resolve issues.

+ Ability to type 40+ WPM

+ Reliable internet to work from home (equipment provided)

+ Computer savvy

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

JOIN GROWING CALL CENTER IN VALLEY!!!

ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company.

PAY: $25/hour (Must be fluent in Spanish

REQUIREMENTS: 1+ year of Customer Service in Call Center or Office Setting

HIRING PROCESS: Hire off resume and test scores (NO CLIENT INTERVIEW)

JOB DESCRIPTION: This position is a customer service call center position with a Pharmacy Benefit Management company. 90% inbound calls and 10% outbound to follow up. Representatives will be taking up to 80 calls a day from either Medicare Part D, Member or Physician/Pharmacy5

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Account Manager

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Phoenix.

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Phoenix, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

+ Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

+ Formulate and manage an effective service strategy and schedule tailored to each client.

+ Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.

+ Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

+ Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

+ Supervise Night Managers; ensure the client’s strategy is executed and all services are performed correctly.

+ Ensure adequate (internal and external) staffing needs to service clients.

+ Promote the sale of, procure, and monitor supplies for clients.

+ Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.

+ Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.

+ Schedule each non-routine activity in client facilities using Outlook.

+ Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

+ Notify Sales Executives of potential accounts in your territory, especially new construction.

+ Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.

+ Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.

+ Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

+ Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.

+ Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

+ Participate and be present in monthly IC paydays.

Requirements

+ 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.

+ 3+ years track record of success in a client retention role, with goals and metrics to support.

+ High School diploma required, bachelor’s degree highly desirable.

+ Highly detail-oriented and excellent follow-through on commitments.

+ Positive and outgoing personality; great at building relationships.

+ Excellent verbal and strong written communication skills.

+ Proficient in Microsoft Office and knowledge of CRM database.

+ Ability to travel on a daily basis to client locations.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits

Benefits:

+ 401(k) matching

+ Dental insurance

+ Health insurance

+ Paid time off

+ Vision insurance

Weekly day range:

+ Monday to Friday