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Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

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Business, Entrepreneurialism, and Management Field of Interest

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Salary Breakdown

Customer Service Representatives

Average

$38,100

ANNUAL

$18.32

HOURLY

Entry Level

$29,000

ANNUAL

$13.94

HOURLY

Mid Level

$37,080

ANNUAL

$17.83

HOURLY

Expert Level

$48,220

ANNUAL

$23.18

HOURLY


Current Available

Customer Service Representatives

582

Current Available Jobs


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Sales and Marketing

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Service Orientation

SKILL

Speaking

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Problem Sensitivity


Job Opportunities

Customer Service Representatives

  • Key Account Manager - San Francisco, CA
    Sanofi Group    Phoenix, AZ 85067
     Posted about 13 hours    

    **WHO YOU ARE:**

    + You have a hunter mentality and are a quick learner - always seeking to be impactful with your actions, continuously improving yourself, your team, and the world around you

    + You thrive on direct, honest, and supportive feedback and communication

    + You are an excellent business planner and problem solver, happy to work in ambiguity to achieve your goals

    + You are a great matrix leader and partner - extremely organized, dependable, nimble, and self-motivated with the ability to excel in a fast-paced environment

    + You are very patient, and customer focused with passion to make a difference

    **THE TEAM:**

    You will be joining the National TZIELD Sales Team within the Diabetes Commercial organization and will work closely with an internal matrix team. The National Sales Team for TZIELD is an elite sales team that is launching an innovative first in class treatment for the delay of the onset of clinical Type 1 Diabetes. The focus is to clinically educate, facilitate the identification of at-risk patients through screening, and work closely with key accounts and other relevant customers to treat patients in a timely and efficient manner.

    **KEY RESPONSIBILITIES:**

    + Expertise in clinical data, disease education, diagnostics, product information, selling skills, business analytics and market trends

    + Develop in-depth knowledge and understanding of each identified key account including strategic goals, value drivers, key access stakeholders, relevant business metrics, and unique challenges/emerging needs

    + Develop account plans including prioritization, integration of vertical pathways and identification of spheres of influence

    + Develop deep understanding of contracting/ product access processes at key accounts, internal and external workflows, key stakeholders, business segment and clinical evaluation/screening models

    + Develop and deepen strategic partnerships. Account interactions to include but are not limited to endocrinology / immunology ‘C-suite’ executives and key population health decision makers at the account

    + Perform targeted educational engagements with top community & health system/IDN accounts

    + Support clinical advocacy (e.g., gaining KOL endorsement) & ensure coverage on provider pathways, EMRs and/or formularies. Understand pull-through hurdles, org structures & customer ways of working to ensure cross-functional/ departmental coordination

    + Collaborating closely with cross functional team members to identify and resolve customer needs appropriately and with a high sense of urgency

    + Attending local, regional, and national meetings as directed

    + Maintaining strict adherence to all legal, regulatory, ethical, administrative, and financial duties

    + Planning, organizing, implementing, and evaluating marketing programs including lectures, patient meetings, speaker programs, dinner programs and others

    + Achieving and exceeding assigned monthly, quarterly, and annual sales quotas

    **REQUIREMENTS:**

    **Education**

    + B.A. / B.S. degree required; advanced degree preferred

    + Have a valid driver’s license and willingness to travel on the job (~50% of travel given field-based role)

    **Experience**

    + Proven track record of success in various field-based sales roles

    + Demonstrated entrepreneurial mindset with hunter mentality

    + A solution-oriented mindset enabling effective and creative problem solving with customers’ needs as a primary focus

    + An outstanding communicator and networker with strong negotiating skills

    + Promote and lead with direct, honest, and supportive communication

    + Ability to develop organizational capabilities while influencing others

    + Lead and inspire others when facing highly ambiguous, complex situations

    + Eager to improve oneself, the immediate team, and the greater community

    + Utilize effective, professional communications to cultivate strong working relationships with both internal and external colleagues; displays flexibility in your approach to people and situation

    L3-1 Level

    Up to 50% travel

    **_Pursue Progress_**

    **_Discover Extraordinary_**

    _Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people._

    _Watch our ALL IN video and check out our Diversity, Equity and Inclusion actions at sanofi.com!_

    _Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents._

    _The salary range for this position is $116,156.25 to $154,875.00. In addition to sales incentive (role may my eligible for long term incentive depending on level and performance); all compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link,_ _www.benefits.sanofiusallwell.com_

    _Our people are responsible for managing their career_

    _Sanofi posts all non-executive opportunities for our people_

    _We give priority to internal candidates_

    _Managers provide constructive feedback to all internal interviewed candidates_

    _We embrace diversity to hire best talent_

    _We expect managers to encourage career moves across the whole organization_

    _A few practical tips:_

    _Be sure to regularly update your Workday profile to simplify the application process_

    _Be aware of any applicable eligibility criteria in the country to which you are applying_

    _Before applying, inform your manager so they may support your career development goals_

    _Sanofi careers - it all starts with you!_

    _Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law._

    \#GD-SA

    \#LI-SA

    PDN

    At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.


    Employment Type

    Full Time

  • Bilingual Customer Service Agent
    Penske Automotive    Chandler, AZ 85226
     Posted about 13 hours    

    **Penske Automotive Group is looking for** **Bilingual Customer Service Agents** **to join our team and help deliver extraordinary customer experiences.**

    Are you a fluent communicator in both English and Spanish? Do you thrive in a fast-paced environment where problem-solving and exceptional customer service are key? Join our dynamic team as a Bilingual Customer Service Agent at Penske Automotive Group.

    **JOIN OUR TEAM**

    Penske Automotive Group is a leading Automotive company dedicated to providing top-notch services to our diverse clientele. Our commitment to excellence is reflected in our talented team of professionals who are passionate about delivering exceptional customer experiences.

    **WHAT WE HAVE TO OFFER**

    + **Dynamic Work** Environment: Immerse yourself in a vibrant workplace that values teamwork and fosters personal and professional growth.

    + **Competitive Compensation:** Enjoy competitive salary along with performance bonuses and incentives, including a pay differential for bilingual employees.

    + **Comprehensive Training:** We invest in your success! Benefit from comprehensive training to equip you with the necessary skills needed to excel in your role.

    **RESPONSIBILITIES**

    + Answering customer inquiries via phone and taking detailed messages

    + Utilizing email communication & chats

    + Providing excellent customer service

    + Addressing customer inquiries, resolving issues, and ensuring a positive customer experience

    + Maintaining accurate and detailed customer databases

    + Collaborating with other team members to achieve customer satisfaction goals

    **REQUIREMENTS**

    + High School Diploma

    + Fluent in both English and Spanish

    + Excellent communication and interpersonal skills

    + Ability to work in a fast-paced, team-oriented environment

    + Experience in a Call Center or customer service environment preferred

    + Genuine interest in providing an exceptional customer experience.

    **APPLY WITH US!**

    Join us in delivering outstanding customer experiences! Be the voice of Penske Automotive Group -- where excellence meets diversity. Apply today and let your bilingual skills shine! Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

    Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

    Req Number: 28150

    Position Code: 782801

    Type: Full-time

    Dealership: Arizona Management Company

    Location Address: 7450 West Orchid Lane

    **EEO Statement**

    The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.


    Employment Type

    Full Time

  • Customer Success Escalations Manager (Critical Account Manager)
    Omnicell, Inc.    Phoenix, AZ 85067
     Posted about 13 hours    

    **Position summary:**

    Do you want to make a difference to Omnicell and our customers? Are you passionate about solving complex problems? Are you team-oriented? This strategic role is a crucial position within the Customer Experience Strategy Organization responsible for resolving our highest customer escalations and driving improvements across Omnicell to avoid future critical escalations.

    The Critical Account Manager (CAM) is the driving force and leader behind resolving our most critical customer escalations by directing the required company’s resources in a coordinated effort to return customer confidence and a growth mindset. The CAM will lead cross-functional teams to resolve customer and systemic critical issues and identify root causes to ensure similar issues do not impact other customers. The CAM provides objective insight and direction to internal Omnicell teams and the customer to ensure a way forward is agreed to and implemented.

    **Responsibilities:**

    + Create and lead cross-functional, geographically dispersed teams focused on resolving critical customer issues with the goal of restoring customer confidence.

    + Communicate critical issue status to Omnicell stakeholders, including EVP levels and customers.

    + Deliver weekly, monthly and quarterly reports on Critical Account engagements, systemic trends, data insights and learnings.

    + Support other Critical Accounts team members.

    + Help shape and define Critical Accounts, driving continuous improvement by proactively addressing problems.

    + Intellectually curious leader with a passion for solving the most challenging customer issues

    **Experience:**

    + Proven track record delivering results that require cross-functional engagement of geographically dispersed teams, with members outside your span of control

    + Excellent communication and presentation skills, including internal and external customers at all levels up to and including C-suite

    + Excellent project management skills with the ability to handle multiple projects at a time and effectively prioritize to achieve optimal results

    + Demonstrated experience using data to help identify the root cause and show customer progress in the engagement

    + Strong, active listener with interpersonal skills which enable gaining a clear understanding of the problems that matter most to the customer

    + Willing to do what is right for customers, the company, and team members in all circumstances

    + Understanding of healthcare industry and business concepts is desired

    + Comfortable dealing with ambiguity

    + Self-starter who can work independently with minimal supervision

    + Ability to operate effectively in a matrix environment with distributed teams

    **Basic QualificaTIons**

    + 7+ years experience in customer operations

    + 3+ years project management experience leading multiple projects simultaneously and measuring project results

    + 3+ years’ customer escalation management experience

    + Bachelor’s degree

    **PREFERRED QuALIFICATIONS**

    + Client relationship management experience

    + Customer resolution experience or crisis management communication experience

    + Experience working directly in healthcare or industry

    + Experience within the pharmacy automation industry or supply-chain experience

    + Process improvement experience – Sig Sigma / LEAN certification

    + Project Management Professional (PMP®) Certification

    **Work Conditions:**

    + Home office based

    + Up to 30% Travel

    + Work across multiple time zones

    + This position will require long periods being stationary in front of a computer and meetings using video conferencing technology.

    Since 1992, Omnicell has been committed to **transforming pharmacy care** through **outcomes-centric innovation** designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”

    _Our comprehensive portfolio of _ **_robotics, smart devices, intelligent software, and expert services_** _ is helping healthcare facilities worldwide _ **_to improve business and clinical outcomes_** _ as they move closer to the industry vision of the Autonomous Pharmacy. _

    Our guiding principles inform everything we do:

    + As **Passionate Transformers** , we find a better way to innovate relentlessly.

    + Being **Mission Driven,** we consistently deliver on our promises.

    + Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.

    + Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.

    + In **Doing the Right Thing** , we lead by example in ALL we do.

    We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

    Job Identification: 2649

    Job Category: Professional Services

    Posting Date: 03/26/2024, 5:13 PM

    Job Schedule: Full time

    Locations: Austin, TX, United States

    Phoenix, AZ, United States

    Seattle, WA, United States

    Chicago, IL, United States

    Job Level: Experienced

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


    Employment Type

    Full Time

  • Customer Service Representative
    Kforce    Scottsdale, AZ 85258
     Posted about 13 hours    

    Kforce has a client that is seeking a Customer Service Representative in Scottsdale, AZ.Duties Include:

    * Customer Service Representative provides customer service support for the company and assists with clerical needs

    * Responsible for answering and routing incoming calls (based on company script) to appropriate parties or taking messages

    * Actively takes incoming customer service/support calls for the company

    * Performs general office duties, such as maintaining records and management database systems; Accesses files and retrieves corporate documents, records, and reports

    * Opens, sorts, and distributes incoming customer service and/or claims correspondence; Prepares responses to correspondence containing routine inquiries

    * Prepares invoices, reports, memos, letters, and other documents, using word processing, spreadsheets, database, or presentation software

    * As a Customer Service Representative, you will act as the Operations Administrator's backup as needed

    * Operates a variety of standard office machines, including personal computer with a variety of software, phone, fax, shredding and photocopying

    * Assist with special projects as assigned by the Operations Administrator or Claims Management department

    * High School diploma or equivalent; Bachelor's degree preferred

    * Minimum 3 years of experience in an administrative and customer service role

    * Experience with Office Suite Software (Microsoft Office, including Outlook and Excel and Google Drive) and Word Processing Software (Microsoft Word and Google Docs)

    * Strong Microsoft Product skills

    * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

    * Knowledge of principles and processes for providing excellent customer services; This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

    * Excellent communication skills; Interacts with internal and external customers; This includes both verbal and written communication skills

    * Ability to work as part of a team towards a common goal with a flexible attitude

    * Excellent analytical skills and attention to detail

    * Strong analytical and problem-solving skills

    * Strong decision-making skills

    * Reliable transportation needed for routine tasks such as picking up mail, taking mail to PO Box, etc.

    * Insurance experience is highly preferred

    * Bilingual in English/Spanish is a plus

    The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

    We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

    Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

    This job is not eligible for bonuses, incentives or commissions.

    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    *Compensation Type:*Hours*Minimum Compensation:*18.00*Maximum Compensation:*21.00


    Employment Type

    Full Time

  • Patient Accounts Representative Collections (Remote-Bi-Lingual)
    Fresenius Medical Center    Chandler, AZ 85286
     Posted about 13 hours    

    **POSITION FEATURES:**

    Must be Bi-Lingual - Spanish / English

    PURPOSE AND SCOPE:

    The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    + Under general supervision, identify and resolve routine outstanding claims.

    + Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.

    + Assist in the resolution of outstanding payments from past due accounts.

    + Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.

    + Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.

    + May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.

    + May mentor other staff as applicable.

    + Assist with various projects as assigned by direct supervisor.

    Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

    PHYSICAL DEMANDS AND WORKING CONDITIONS:

    The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Occasionally lift and/or move up to 50 pounds.

    EDUCATION:

    + High School Diploma required

    EXPERIENCE AND REQUIRED SKILLS:

    + 1 - 2 years' related experience.

    + General computer skills with working knowledge of word processing, spreadsheet, and email applications.

    + Detail oriented with good analytical and organizational skills.

    + Good interpersonal skills with the ability to work cohesively within a team environment.

    + Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

    EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

    **Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.**


    Employment Type

    Full Time

  • Analyst,Account Manager (Arizona)
    CVS Health    Scottsdale, AZ 85258
     Posted about 13 hours    

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

    Position Summary

    The Analyst Account Manager supports the assigned Client Executives to provide proactive healthcare benefits account management through the development of strong relationships, industry knowledge and matrix partner navigation. Additionally, the candidate will support execution of strategic cross-sell initiatives for existing customers.This individual develops and executes a client service strategy which will include responding to client and broker requests on benefit questions/clarifications, network analysis, or member concerns, providing timely updates to brokers and client teams as appropriate. This person will identify gaps in service levels, identify solution and lead resolution of issues by working with internal and external matrix partners, provide timely delivery and interpretation of report requests, collaborate with the Client Executives to achieve growth/renewal objectives and assist in the preparation and delivery of renewal.This position manages plan administration activities, including the support of installation, plan set-up, eligibly, and billing by working with the implementation team and support areas, support Open Enrollment activities, and share process improvement ideas.

    Required Qualifications • Client service support experience.• Prior Health Insurance and Customer service experience• Proficiency with desktop software applications such as e-mail, Word, Excel.• Must be able to travel to meet local clients• Effective communication skills, both verbal and written• Supports a positive team environment• Must be located in Phoenix market.

    Preferred QualificationsBachelor's degree preferred

    Education

    Associate's degree or equivalent work experience (HS diploma + 2 years relevant experience)

    Pay Range

    The typical pay range for this role is:

    $40,600.00 - $83,400.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

    We anticipate the application window for this opening will close on: 04/22/2024

    CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

    You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

    CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.


    Employment Type

    Full Time

  • Security Account Manager
    Allied Universal    Mesa, AZ 85213
     Posted about 13 hours    

    Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

    Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

    Pay $56,160.00 yearly

    **RESPONSIBILITIES:**

    + Supervise the day to day security operations of an assigned client site

    + Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

    + Ensure the client site is provided with high quality security services to protect people and property

    + Build, improve and maintain effective relationships with both client and employees

    + Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

    + Ensure all required reporting and contract compliance requirements are met

    + Assure regular communication of issues or program with Client

    + Handle any escalated security issues or emergency situations appropriately

    + Other management responsibilities as determined by leadership

    + Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

    + Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

    + Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

    + Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

    + Meet all contractual scheduled hours with a minimum of unbilled overtime

    + Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

    + Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

    + Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

    + Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

    + Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

    + Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

    + Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

    **QUALIFICATIONS:**

    + Four (4) year degree in Criminal Justice, Business Administration or related field

    + Previous Contract Security, facilities management, military or law enforcement experience

    + At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).

    + Ability to develop and grow customer relationships

    + Experience in hiring, developing, motivating and retaining quality staff

    + Outstanding interpersonal and communications skills

    + Ability to work in a team-oriented management environment with the ability to work independently

    + Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

    + Previous payroll, billing and scheduling experience preferred

    + Ability to work in a team-oriented management environment while having an entrepreneurial attitude

    + Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

    **BENEFITS:**

    + Medical, dental, vision, basic life, AD&D, and disability insurance

    + Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

    + Eight paid holidays annually, five sick days, and four personal days

    + Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

    **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

    **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

    **Job ID:** 2024-1188587

    **Location:** United States-Arizona-Mesa

    **Job Category:** Account Manager, Management


    Employment Type

    Full Time

  • Customer Service Representative
    Arrow Exterminators, Inc.    Phoenix, AZ 85067
     Posted about 13 hours    

    Customer Service Representative

    Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

    Our administrative representatives enjoy benefits including:

    + generous time off,

    + 11 paid holidays,

    + 401(k) with company match, Roth IRA,

    + medical, dental and vision insurance,

    + high deductible HSA,

    + telemedicine,

    + disability, cancer, and accident insurance.

    + health & wellness suite

    + company-paid + additional, optional, life insurance.

    ABOUT OUR FAMILY OF BRANDS

    We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

    As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

    A DAY IN THE LIFE AS A Customer Service Representative

    As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

    Minimum Qualifications:

    + Working knowledge of Microsoft Office Suite

    + High school diploma or equivalent

    + Present a professional appearance

    + Able to work a 40-hour (minimum) workweek

    + Willing to work minimal overtime as needed

    ARE YOU READY TO JOIN OUR TEAM?

    If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

    We are an Equal Opportunity Employer

    (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

    Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

    Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.


    Employment Type

    Full Time

  • Client Service Representative - Retirement and Benefits Contact Center
    Bank of America    Chandler, AZ 85224
     Posted about 22 hours    

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    Job Description:

    As a Retirement Benefits Client Services Representative (CSR) you’ll work in an inbound contact center serving our Merrill clients who participate in corporate-sponsored retirement and benefit plans (e.g., defined contribution, defined benefit, health savings accounts, flexible spending account, non-qualified deferred compensation, and equity award service plans). You are responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.

    As a Retirement Benefits representative you will provide first-call resolution and will be responsible for providing clients with clear information and specific details on their retirement and benefit plans, as well as error-free processing of financial transactions including stock, money market and mutual fund trades

    Responsibilities:

    Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
    Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
    Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
    Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
    Navigates multiple systems to migrate clients to on-line and self-service delivery channels that enable constant account access
    **1st & 2nd Shift Available

    Skills:

    Account Management
    Customer and Client Focus
    Issue Management
    Oral Communications
    Active Listening
    Adaptability
    Problem Solving
    Risk Management
    Attention to Detail
    Business Acumen
    Valuation Ethics and Practice Standards


    Field of Interest

    Financial Services

    Employment Type

    Full Time


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