Customer Service Representatives

Chandler Post Acute is a forward-thinking Nursing Facility located in Chandler, AZ that is dedicated to DIGNIFYING LONG-TERM CARE IN THE EYES OF THE WORLD. We operate as some describe as a mini-hospital. We care for about 110 patients per day, and most are only with us for a two to three week stay. We are looking for a motivated Operations Intern to join our team and assist in driving revenue, decreasing costs, and increasing operational efficiency.

As an Operations Intern, we will trust you to dive deep, and understand the operation quickly, and MAKE A DIFFERENCE. This isn't to just observe, but to understand how to better the systems we currently have in place. This internship offers valuable hands-on experience in a dynamic environment and provides insight into the operational aspects of our business.

Chandler Post Acute is a forward-thinking Nursing Facility located in Chandler, AZ that is dedicated to DIGNIFYING LONG-TERM CARE IN THE EYES OF THE WORLD. We operate as some describe as a mini-hospital. We care for about 110 patients per day, and most are only with us for a two to three week stay. We are looking for a motivated Operations Intern to join our team and assist in driving revenue, decreasing costs, and increasing operational efficiency.

As an Operations Intern, we will trust you to dive deep, and understand the operation quickly, and MAKE A DIFFERENCE. This isn't to just observe, but to understand how to better the systems we currently have in place. This internship offers valuable hands-on experience in a dynamic environment and provides insight into the operational aspects of our business.

About Us:
At Caring Transitions Central Arizona, we specialize in making life’s transitions smoother and stress-free. From setting up online estate sales to expert packing and unpacking services, and everything in between, we’re here to help families navigate through life’s changes with ease and grace.

Job Description:
As a Auction/Relocation Specialist, your mission is to be the superhero of seamless transitions! You’ll dive into diverse tasks like organizing online estate sales, meticulously packing and unpacking belongings, and assisting with resettling families into their new spaces. Each day will bring a new adventure, a new challenge, and a chance to showcase your creativity and problem-solving skills.
Benefits:
$16/hr starting pay
-No Experience necessary
Opportunities for growth in your role
Make a difference in the lives of local families
Have direct contact with people in your community
Flexible schedule
Must live in the East Valley
Ready to Join the Adventure?
If you’re ready to embark on an exciting journey where no two days are the same, we want to hear from you! Apply now and become part of our passionate team at Caring Transitions. Let’s make transitions feel like a breeze, one smile at a time!

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Runners are the final quality check for all food and drink prior to leaving the kitchen/bar.
• Delivers food and beverages to Guest in a timely manner.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate
napkins, etc.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver large volumes of food and beverages frequently weighing up to 20 - 25
pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
part

Provide friendly, responsive service to create an exceptional experience for every Guest. Each Staff Member’s primary
objective is to exceed our Guests' expectations, build sales and repeat business. This position performs other related
duties as assigned. (Related duties as assigned are duties which may not be specifically listed below, but are within the
general occupational series and responsibility level typically associated with this Staff Member’s grade of work.)

DUTIES / RESPONSIBILITIES:

• Provides an atmosphere with the mentality of “Great Memories Happen Here!”
• Is truly passionate about movies and the movie going experience.
• Maintains a happy, polite disposition with neat, clean and professional attire.
• Is knowledgeable about current and upcoming movies and all Majestic special events.
• Has a wealth of knowledge of films, directors, casts and details both mainstream and niche.
• Welcomes Guests upon entering and departing the venue.
• Answers phone and responds to questions and/or directs calls to the appropriate person.
• Communicates Guest questions and/or concerns to Supervisor when appropriate.
• Is able to identify when a Guest behavior should be called to the attention of a Supervisor.
• Keeps lobby and ticket counter clean and free of clutter.
• Checks for restocking of necessary supplies. Brings all areas up to standard.
• Processes movie tickets for the Guests.
• Ensure all financial transactions are correct. Collects payment (credit cards, cash). Accurately calculates change
due to the Guest.
• Provides assistance to Guests’ special needs, such as helping those with disabilities.
• Directs Guests to restrooms, theaters, bars and other points of interest.
• Encompasses proficient knowledge of the menu in order to explain our menu items to the Guests, inform them
of current specials, and answer all questions.
• Follow alcohol awareness procedures for identifying age, preventing intoxication and dealing with intoxicated
Guests, as needed.
• Performs shift change and/or opening or closing duties.
• Secures all banks at the end of each shift.
• Adheres to all Majestic safety and sanitation policies and procedures.
• Assists other Staff Members as needed or when business needs dictate.

WORKING CONDITIONS

Work will be performed in a typical theater/restaurant environment. The work involves a majority of standing, bending,
stooping, twisting and some minor lifting up to 25 lbs.

QUALIFICATIONS:

• Possess a positive attitude and an outgoing personality.
• Excellence staff and guest relation skills.
• Work in a standing/bending position for long periods of time (up to 8 hours).
• Communicate and understand the predominant language(s) of our Guests.
• Able to safely lift and easily maneuver items weighing up to 20 - 25 pounds.
• Able to read and write handwritten notes.
• Local Health Cards (as required) and valid ABC Certification are required.
HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards. Work performed in
the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving
parts.

Job Description
Responsibilities

Meritage Homes is looking for a Customer Care Associate in Maricopa/Casa Grande who will:

Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.

On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.

Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.

Manage customer expectations during the construction process through the homeowner orientation.

Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.

Manage assigned warranty claims in organized and methodical manner.

Manage paperwork flow to include updating reports, tracking customer sign offs, etc.

Manage warranty reports to assure prompt-professional service to our homeowners.

Interact with customers and interpret warranty claims vs. Meritage warranty manual.

Qualifications

A high school diploma or equivalent is required. Course work or degree in Construction management preferred.

At least one (1) year of construction experience with some supervisory or project oversight experience preferred.

Advanced training in one or more trades within residential building industry strongly preferred.

Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).

Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.

Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.

Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.

Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer; we are focused on delivering a Life.Built.Better.®.  Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place to Work for a second year in a row and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women and Parents. As a top 5 public homebuilder with over 180,000 homes delivered in its 38-year history, Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

A work environment that encourages creativity and innovative ideas from every level.

An organization that lives by its core values everyday.

Team atmosphere where every individual is considered a vital asset.

State of the art technology to provide an optimal working environment.

A competitive pay structure.

Strong benefits.

Flexibility in work-life integration.

Team-oriented environment where all individuals play an integral role in the company.

Opportunity to further your career in a growing national organization
Maintain a competitive drive to be the best

Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.

Compensation: $15.50 base plus monthly bonus ($200-$450)

Schedule: Part Time (25-29 hours a week)
- Monday through Friday (Between 8a - 3p)
- Hybrid (ability to work remotely a few days each week, once trained)

What You'll Do:
- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail
- Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions
- Stay current on all products and services
- Answer account and product inquiries via phone and email
- Make outbound calls or email customers to follow-up on account and product inquiries
- Run reports daily and/or weekly to ensure customer satisfaction
- Complete lead measure goals

Skills and Experience:
- Experience with order entry in a high-paced business environment is highly preferred
- Experience with handling inquiries, analyzing and offering customer solutions helpful

In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose NOT to hire tobacco and nicotine users, including the use of e-cigarettes/Vaping.

About the Role:
Our Verifications team is hiring for Entry Level Underwriter. We are looking for detailed oriented individuals to assist our customers with the loan application process. Our Entry Level Underwriters are responsible for the accurate review, processing and decisioning of applicant loans. In this position, you would spend your day reviewing financial and identifying documents, assisting applicants over the phone, gather additional documents and following up with applicants to verify financial information to decision the loan application. This is a dynamic role partnering with our customers to provide a best in class experience.

Pay: $24.00 per hour 

What You’ll Do: 
Maintain high quality while processing large numbers of personal consumer loan applications     
Provide excellent customer service to inbound and outbound calls  
Answer customer service request via an internal communication system
Be an expert on our product and processes
Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
Review financial documents submitted by the borrower
Verify and calculate customer income
Detect suspicious and fraudulent loan applications
Meet and/or exceed production, quality, and customer service goals

What We Look For:
1+ years of experience in banking, financial services and/or related industry
Previous contact center experience
College degree preferred
Ability to calculate financial information accurately
Strong problem solving and analytical skills
High level of integrity
Team oriented mindset
Ability to thrive in a changing and fast-paced environment
Excellent verbal and written communication skills
Detail oriented
Proficient with Google Workspace: Gmail, Sheets, Docs

Nice to Have:
Knowledge of Zendesk or other CRM applications is a plus

What We Offer You: 
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

Job Description:
This job is responsible for standard activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective, efficient operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and referring to their team lead or manager for direction and support with more complex issues and escalations.

Responsibilities:

Performs onboarding and maintenance of accounts and reviewing required account documentation.
Responds to client inquiries via numerous channels to support operational efficiency and quality client service
Performs basic research, follow-up and resolution of routine research requests
Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
Provides general operational support including handling inbound calls, mail sorting, and mail distribution
Reviews and approves required account documentation

Line of Business Job Description:

Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Onboarding and Maintenance Support teams execute manual processes and monitor automated processes to accurately gather and maintain required information that identifies client accounts and features such as legal name(s), address, product type, asset transfers, beneficiaries and other account features such as Power of Attorney.

A successful Account Management Operations Representative on this team:

Performs completeness and reasonable risk assessment of documentation or client account information and identifies and resolves any discrepancies or gaps, then approves/returns the request for account opening or maintenance according to the established written guidelines and procedures​
Researches and resolves data errors by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed
Responds to internal business partner via phone and email and escalates more challenging issues to leadership as needed
Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units​

Required Skills:

Account Management: The ability to provide services and support to clients.
Customer and Client Focus: The ability to identify, understand and prioritize the needs of internal, external, prospective and existing customers in order to provide solutions, resolve problems, and address questions.
Collaboration: The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way.
Research: The ability to gather information about a topic, review, analyze and interpret the results to support a recommendation or solution.
Attention to Detail: The ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently.

Skills:

Account Management
Customer and Client Focus
Oral Communications
Research
Attention to Detail
Collaboration
Written Communications
Prioritization
Recording/Organizing Information
Result Orientation

Shift:
1st shift (United States of America)

Hours Per Week:
40

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**June 9, 2025 Training Class!**

**Must attend 7 weeks Virtual Training!**

**Remote position- Must live within 50 miles of a WM Center Site near the states of AZ, TN, TX, MS, AL, MI, PA, WI, IL, MA**

**Day Shift: Monday- Friday, possible Saturday shift**

**Training Hours: 8:00a-4:30p pst**

**Shift hours: 8:30a-5pm pst**

**Bilingual in Spanish is a plus!**

**I. Job Summary**

As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect to handle 60-80 contacts a day in a fast-paced/high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries.

The WM CSR will handle a number of escalated contacts. The ability to consistently provide an exceptional level of customer service, briefly explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success. Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at risk customers.

**II. Essential Duties and Responsibilities**

+ Fields customer service inquiries and handles customer service transactions independently and proficiently:

+ Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues, and requests

+ Uses authorized systems to gather information, provide information, and/or update customer records.

+ Provides standard information and education regarding service options, charges, billing, and contracts.

+ Demonstrates ownership of the customer issue by providing one call resolution:

+ Makes every reasonable attempt to resolve the customer’s issue and exhausts all other solutions before escalating the customer’s query.

+ Serves as an advocate for customers with repeat issues by engaging the right department and people within WM.

+ Communicates concise and accurate information.

+ Listens for and identifies opportunities to cross sell additional products and services.

+ Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.

+ Supports other service lines when required.

+ Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.

+ Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.

+ Completes cross training with Operations, Sales, and Billing.

+ Interacts with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels.

+ Flexible scheduling and willingness to perform other tasks as required by delivery channel.

**III. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

+ Education: High school diploma or G.E.D (accredited) required; Specialized training preferred.

+ Experience: 1 year of previous customer service experience (in addition to education requirement) required.

B. Other Knowledge, Skills or Abilities Required

+ Excellent verbal, written and analytical skills

+ Computer skills – MS Office

+ Typing Skills

+ Professional phone etiquette

+ Ability to multitask.

+ Ability to react well under pressure and treats others with respect

+ Identifies and resolves problems in a timely manner

+ Prioritizes and plans work activities

+ Focuses on solving conflicts and listening to others without interrupting

+ Is consistently at work and on time

+ Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards

+ Balances team and individual responsibilities and helps build a positive team spirit

+ Adapts and able to deal with frequent changes in the work environment

+ Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments

+ Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

**IV. Work Environment**

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

“The expected salary range for this position is $15.00 - $20.00. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.” .

**Benefits**

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply".

Equal Opportunity Employer: Minority/Female/Disability/Veteran