Customer Service Representatives

Overview

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

General Description

Provide support to small business unit Client Managers and Client Advisors, primarily handling a high volume of micro accounts generating less than $7,500 in commissions.

+ Obtains renewals from General Agent and/or Carrier.

+ Prepares pre-renewal / renewal letters for delivery to clients.

+ Prepares compensation disclosure notices, where applicable

+ Maintain accurate client and team information and documentation in agency management systems.

+ May assist with enrollment and billing issues, as needed.

+ May respond to questions related to small group health insurance certification to verify eligibility for health insurance plans.

Knowledge, Skills and Abilities

+ Prior customer service experience and insurance industry knowledge preferred, but not required.

+ High School Graduate, 4-year college degree preferred.

+ BenefitPoint knowledge a plus but not required.

+ Must currently hold or be willing to earn life and disability insurance license.

+ Ability to work in a team environment.

+ Ability to set priorities and manage deadlines.

+ Ability to define problems and generate potential solutions.

+ Eager to learn new concepts and further professional development.

+ Detail oriented and prioritizes accuracy.

+ Ability to carry out multiple tasks with both concrete and abstract variables.

+ Establish effective working relationships with internal partners, clients, and carriers.

+ Comfortable with internet-based programs as well as knowledge of Microsoft office products.

+ This position is open to hybrid flexibility for local candidates.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

To Executive Search Firms and Staffing Agencies:

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

**Job Description:**

At Ascentium Capital, the Vendor Sales Account Manager develops business and retains and services clients.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

**Primary Responsibilities**

+ Identifies and pursues new leads, prospects, or clients through various means such as cold calling, networking, and referrals to achieve specified production goals

+ Conducts meetings with potential clients to discuss products or services, make proposal presentations, and demonstrate how offerings meet their needs

+ Cultivates relationships with existing clients to understand their needs, address concerns, and cross-sell additional products

+ Communicates information regarding company products, services, and policies/procedures to new and existing clients

+ Negotiates terms and agreements to finalize sales and secure deals

+ Possesses and maintains thorough knowledge of company product information

+ Stays updated on industry trends, competitor activities, and market conditions to adapt sales strategies accordingly and identify new opportunities

+ Ensures that all required client paperwork is complete, accurate, and submitted on time

+ Meets monthly quota goals on a consistent basis

+ Develops new business and maintains existing business relationships

+ Maintains understanding of all product offerings and effectively communicates the benefits of these products to customers

+ Provides timely and accurate sales reporting as required

+ Attends business/trade events as requested by management

+ Attends company sales meetings

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

**Requirements**

+ High School Diploma or GED

+ Maintain an average of $300,000 in monthly production

**Preferences**

+ Bachelor's degree in a related field

+ One (1) year of commercial, small business, equipment financing or related outside sales experience

+ Demonstrated results meeting production sales goals

+ Experience using Customer Relationship Management (CRM) platforms and other applicable sales tools

**Skills and Competencies**

+ Ability to manage multiple and consistently evolving priorities

+ Ability to learn additional systems as needed

+ Ability to research, analyze data, and derive facts

+ Developing negotiation and consultative sales skills

+ Developing relationship-building skills

+ Demonstrated ability to present information effectively to different audiences

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

+ Strong verbal, written communication, and organizational skills

+ Strong work ethic and self-motivation

Compensation for this role includes base compensation and variable compensation. Associates in this role have total compensation earning potential of $40,000 - $150,000 **Opportunity to work offsite with a minimum of two (2) years of commercial, small business, equipment financing sales experience.**

Ascentium Capital A division of Regions Bank, a $155 billion-strong company. Join a true dedicated team where you can utilize our award-winning platform to develop and expand vendor partnerships. Our vendor partners experience technology-driven frictionless processes, 100% pre-funding, competitive finance programs, online quoting tools, proposals, reporting, and customized sales and marketing support. If you are goal oriented, like a fun/fast environment, enjoy building relationships and want to advance your sales career look no further. _The pay structure for this role includes an annual base salary and a commission incentive plan with_ _top Sr. Sales Associates currently earn over $300k plus_ . Ability to attend Club Ascentium: an all-expenses paid trip to a luxurious destination for our top performers. A short sales cycle with deals closing the same day as application. Check us out and let us WOW you!

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

**Position Type**

Full time

**Incentive Pay Plans:**

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

**Position Type**

Full time

**Benefits Information**

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time

+ 401K with Company Match

+ Medical, Dental and Vision Benefits

+ Disability Benefits

+ Health Savings Account

+ Flexible Spending Account

+ Life Insurance

+ Parental Leave

+ Employee Assistance Program

+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf

**Location Details**

Ascentium Scottsdale

**Location:**

Scottsdale, Arizona

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

At ProTeX, we’re not here to waste your time or your career. We know what we are looking for. Our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

Office Customer Service Managers here can wear many hats and be a challenging position but also very rewarding. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations. Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize the most important situations, and think quickly on your feet. If this sounds like you and you are dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

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Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Store Family Dollar

**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**

**General Summary**

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

**Principle Duties and Responsibilities:**

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

**Position Requirements:**

**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.