Customer Service Representatives

Description

As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.

You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.

Key job responsibilities

Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.

Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.

Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical’s efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.

Assisting admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.

Investigating claims through insurance to ensure they were processed according to the patient benefit plan, including Reviewing and reconciling patient and insurance balances for accuracy.

Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.

Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.

Key job responsibilities

A phone customer service healthcare associate for patient billing inquiries at One Medical plays a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. Key responsibilities include answering incoming calls professionally and efficiently, addressing patients' billing questions and concerns with empathy and accuracy. The associate must have a thorough understanding of medical billing practices, insurance policies, and One Medical's specific billing procedures to provide detailed explanations of charges, co-pays, and deductibles. They are expected to research and resolve billing discrepancies, process payments, and assist with setting up payment plans when necessary. The role requires strong problem-solving skills to navigate complex billing situations and the ability to clearly communicate financial information to patients and deescalate when necessary. Additionally, the associate must maintain patient confidentiality, adhere to HIPAA regulations, and accurately document all interactions in the company's customer relationship management system. They should also be able to escalate complex issues to appropriate departments when needed and follow up with patients to ensure resolution. Excellent customer service skills, attention to detail, and the ability to remain calm under pressure are essential for success in this position.

A day in the life

In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.

About the team

Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.

Basic Qualifications

2+ years of customer service experience in a call center environment

1+ years with medical billing, insurance claims, or healthcare revenue cycle

Demonstrated proficiency in Microsoft Office Suite

Experience using electronic health records (EHR) or customer relationship management (CRM) systems

Knowledge of HIPAA compliance and healthcare privacy regulations

High school diploma or equivalent

Preferred Qualifications

Spanish Speaking

Ability to work various shifts

Strong problem-solving and documentation skills

Ability to type 45+ WPM while maintaining accuracy

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of operation:

5:00 AM – 7:00PM Monday - Friday and 6:00AM – 5:00PM Saturday, Pacific Time

6:00AM – 8:00PM Monday - Friday and 7:00AM – 6:00PM Saturday, Mountain Time

7:00AM – 9:00PM Monday - Friday and 8:00AM – 7:00PM Saturday, Central Time

8:00AM – 10:00 PM Monday - Friday and 10:00AM – 8:00PM Saturday, Eastern Time

Open most Holidays. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks training and 2 weeks of nesting, total of 8 weeks. (attendance and punctuality is required for successful completion of training.) The hours during training will be Monday - Friday:

6:30 AM – 3:00 PM Pacific

7:30 AM – 4:00 PM Mountain

8:30 AM – 5:00 PM Central

9:30 AM – 6:00 PM Eastern

Open most Holidays.

**Primary Responsibilities:**

+ Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

+ Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries

+ Ask appropriate questions and listen actively while documenting required information in computer systems

+ Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders

+ Make outbound calls to customers on prescription orders and payment issues

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 6 months+ of experience in a related customer service environment using phones and computers as the primary job tools

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Experience with Microsoft Office Suite

+ Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of operation: 5:00 AM – 7:00PM Monday - Friday and 6:00AM – 5:00PM Saturday, Pacific Time, 6:00AM – 8:00PM Monday - Friday and 7:00AM – 6:00PM Saturday, Mountain Time, 7:00AM – 9:00PM Monday - Friday and 8:00AM – 7:00PM Saturday, Central Time, 8:00AM – 10:00 PM Monday - Friday and 10:00AM – 8:00PM Saturday, Eastern Time. Open most Holidays

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.00 - $27.69 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Location:

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

Job Description

If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul’s newest Fleet Sales Customer Service Representative! In this position you will work under the direction of the Fleet Sales Manager to help keep the Truck Sales Department running smoothly while handling day-to-day operations. Take the next step in your career at an ever-expanding company while working with a friendly, supportive team.

Schedule:

This is a full-time in-office position at our U-Haul Technical Center located in Tempe, AZ.

+ Initial training hours: Monday-Friday 8am–5pm for three weeks.

+ Standard workdays after training: Vary between Monday - Saturday 4AM - 6PM MST and Sunday 8AM-4PM MST

Pay:

Pay starts at $20.50/hr.

Fleet Sales Customer Service Representative Primary Responsibilities:

+ Answer customer and field employee calls from Fleet Sales calling queue

+ Assist customers in finding trucks, trailers and tow dollies

+ Assist field employees in negotiating and selling trucks, trailers and tow dollies

+ Provide tax and DMV fees for truck, trailer and tow dolly sales

Fleet Sales Customer Service Representative Minimum Qualifications:

+ High School diploma or GED

+ 1-2 years customer service experience

+ Bilingual (Spanish)

Fleet Sales Customer Service Representative Skills:

+ Retail/automotive sales is a plus

+ General knowledge of Microsoft Office, Excel and Word

+ Excellent verbal and written communication

+ Inbound/outbound calls is a plus

+ Bi-lingual preferred but not necessary

Confidentiality:

+ Maintain confidential customer and truck pricing information

+ Professional Mentality:

+ Remaining professional with difficult customers and during occasional heavy call volume

+ Attention to detail, both visual and mental

+ Able to use rationale in negotiating prices

Physical Demands:

+ Able to work at a desk for an extended period of time

+ Able to work as early as 4 am or as late as 6 pm

+ Able to work rotating holidays and weekends

Perks of joining the team:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. U-Haul Offers:

+ Full Medical coverage

+ Prescription plans

+ Dental & Vision Plans

+ New indoor fitness gym

+ Gym Reimbursement Program

+ Registered Dietitian Program

+ Weight Watchers

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University®

+ Business and travel insurance

+ You Matter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ Subsidized gym/ membership

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Mindset App Program

+ Discounts on cell phone plans, hotels, and more

+ LifeLock identity Theft

+ Savvy consumer wellness programs- from health care tips to financial wellness

+ Dave Ramsey’s SmartDollar Program

+ U-Haul federal credit union

+ Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Job Posting: Customer Service Center Representative

Location: Chandler, AZ

Shift: Monday – Friday, 3:00 PM – 11:30 PM (In-Office)

Pay Rate: $19.54/hour

About the Role:

We are seeking a detail-oriented and dependable individual to join our Security Response Center team. This role is essential in supporting emergency alarm and call processing, ensuring smooth communication between vendors and internal teams, and maintaining operational integrity through remote troubleshooting and system management.

 Key Responsibilities:

+ Assist Security Response Center team members with emergency alarm and call processing

+ Perform system manipulations to prevent false alarms during vendor site visits

+ Answer and manage calls from third-party vendors and Wells Fargo team members

+ Relay messages and copy information accurately

+ Troubleshoot issues remotely and escalate when necessary

Top Skills Required:

+ Strong customer service and remote troubleshooting experience

+ Excellent attention to detail and ability to multitask

+ Experience as an office receptionist or clerk, with message handling responsibilities

+ Proven punctuality and ability to work independently

+ Minimum one year of call center experience preferred

Technology Requirements:

+ General computer proficiency

+ Experience with Sureview software is a plus but not required

Qualifications:

+ At least one year of relevant experience in a customer service or call center environment

+ Ability to work in a fast-paced, high-volume setting

+ Strong communication and organizational skills

Pay and Benefits

The pay range for this position is $19.54 - $19.54/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chandler,AZ.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description:

**Role Summary/Purpose:**

The VP, Account Management Fraud Strategy Leader (L14) is responsible for the overall leadership of Transaction Fraud Strategy for all products and platforms. This role oversees mitigation of Transaction Fraud, which constitutes the largest Fraud expense in the Company. This leader will oversee strategy development, fraud mitigation (CPP, emerging threats, trend detection), new client launches, as well as related areas of Transaction Fraud Model Governance. In addition, the role will spearhead innovation through leveraging PRISM teams for new data and technology builds, as well as solve unique and nuanced issues, including escalations. The role plays a critical point across the fraud landscape, interacting with multiple teams in PCM/clients, ops, enterprise fraud etc. The role reports to the SVP, Account Management and Transactional Fraud, and currently has four direct reports as well as sub-teams in their overall organization.

**_Our Way of Working_**

**_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._**

**Essential Responsibilities:**

+ **Lead Transaction Fraud Strategy Development**

+ As the L3 owner, meet Operational Plan commitments and financial targets for transaction fraud losses

+ Balance financial goals and customer experience objectives in orchestrating team's activities i.e. deliver the dual mandate

+ Maintain fraud policy discipline and develop framework to assess champion / challenger strategies, as well as assessment of risk/reward in order to strike a balance in enhancing sales vs. mitigating fraud risk

+ Collaborate with authentication, fraud operations, special investigations, enterprise fraud team, and client / other teams to cohesively approach balancing fraud mitigation and customer experience aspects

+ Manage Partnerships with 3rd Parties on breach data and compromised card signals, drive proactive fraud reissue campaigns for impacted accounts and cardholders

+ Provide leadership in cross functional engagements across the Fraud teams on specific projects / initiatives

+ Leverage Fraud Communication Platforms and Technology to drive best in class client cardholder experiences while transacting

+ **Drive Robust Governance**

+ Actively monitor and drive model governance aspects related to transaction fraud models -- direct efforts to support existing and new model builds as well as vendor offerings, including ongoing monitoring and addressing performance issues per MRM framework in partnership with modeling teams

+ Responsible for process controls, & maintaining regulatory review rhythm with Compliance, Legal & Fair Lending

+ Drive issue remediation conclusion in a timely and effective manner

+ Supports related regulatory exams, audits and business continuity planning

+ **Spearhead Innovation, and Partner Collaboration**

+ Provide vision around future landscape in order to leverage agile teams & innovative techniques to enhance capabilities

+ Actively drive innovation investments & development of new tools and data solutions (PRISM, new models etc.) to the point of strategy decision making

+ Influence client teams and infrastructure teams to prioritize & deliver next generation fraud information & client data-share

+ Engage with networks (e.g., Visa, MC) on industry trends, score models, and evolving fraud protection mechanisms

+ Perform other duties and/or special projects as assigned

**Qualifications/Requirements:**

+ 5+ years experience in strategy development or related experience involving strong analytics acumen

+ 4+ years experience / active exposure in Fraud Management within consumer lending

+ 3+ years of data tabulation software or pattern recognition software experience (example: Tableau, SAS Viya, Neo4J etc.),

+ Bachelor's degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 10+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.

**Desired Characteristics:**

+ Natural curiosity and passion to drive change in consumer lending

+ Advanced programming with SAS, SQL, R, Python or analogous languages

+ Experience analyzing large data sets to derive strategic, segments, actionable credit insights

+ Knowledge/awareness of Transaction Fraud systems (ex. SAS FM, Advance Defense), modeling tools

+ Experience developing Consumer / Commercial Fraud Strategies.

+ Ability to conduct advanced data analysis and complex designs algorithm

+ Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies

+ Prior experience managing medium to large sized teams

+ Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders

+ Leadership experience operating at a strategic level as part of a cross functional team

+ Master's Degree or MBA with advanced analytic focus, or equivalent advanced degree

**Grade/Level: 14**

The salary range for this position is **150,000.00 - 250,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

**Eligibility Requirements:**

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Our Commitment:**

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

**Reasonable Accommodation Notice:**

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

**Job Family Group:**

Credit

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Client Services-Ref Lab

**Work Shift:**

Day

**Job Category:**

Administrative Services

**Flexible hours and work from home within 6 months of hire!**

**This position will work at our corporate headquarters in Phoenix** (Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway).

**This is a Split Shift Week Position: Schedule is work 11a-730p; Mon- Thurs; OFF Fri & Sat; work 3p-1130p Sun**

**$$ Position starts at $19 AND UP** depending on specific experience. **We also offer WEEKEND differential pay and weekly incentives for employees achieving production metrics! $$**

Our Client Services Representatives work in a **CALL CENTER** environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are _the boss_ at facilitating the exchange of information, we have a place for you in our Client Services team! Did we mention you won't be selling anything?

**So, what does a Client Services Representative do?**

+ Spends 90% of the time receiving incoming call and making outbound calls.

+ Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.

+ Uses all resources available to resolve a situation. Delighting the customer is the goal!

+ Works in a production environment and strives to exceed all metrics in the department.

**Who you are:**

+ Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.

+ Comfortable sitting and typing during your entire shift.

+ Able to navigate multiple screens on the computer at once. Multitasking is your middle name.

+ Comfortable with set structure and following procedures.

+ A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.

+ Loves to learn something new every hour, every day.

**Who you are not:**

+ Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.

+ Overwhelmed by an EXTREMELY fast-paced environment.

+ Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.

+ Unfamiliar navigating through different screens on the computer.

+ Uncomfortable with set schedules and showing up to work on time.

**POSITION SUMMARY**

This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

**MINIMUM QUALIFICATIONS**

+ High School Diploma required and a minimum of one year experience in customer service.

+ Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.

+ Must possess excellent organizational, interpersonal and communication skills.

+ Experience with MS Office.

**PREFERRED QUALIFICATIONS**

+ Customer service in a laboratory/diagnostic/health care industry preferred.

+ Additional related education and/or experience preferred.

**DATE APPROVED** 11/07/2019

**EEO Statement:**

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo

**Job Description:**

**Job Summary:**

Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important.

**Essential Job Functions:**

+ **Team Supervision** **: Oversee daily operations and performance of customer service representatives.**

+ Manages, coaches and trains staff to meet established performance standards.

+ Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.

+ Monitors phone system and call volume throughout the day; ensure the phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements.

+ **Complaint Resolution** **: Handle escalated customer complaints or complex issues.**

+ Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.

+ **Training and Development** **: Facilitate staff training sessions and support career development.**

+ Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.

+ Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.

+ Analyzes trends and conducts recurrent training as required by analysis of monitored calls

+ **Performance Monitoring** **: Track and report on key performance indicators and service metrics.**

+ Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.

+ Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.

+ Evaluates and communicates overall team performance expectations and feedback to their staff.

+ **Process Improvement** **: Identify opportunities to enhance processes and improve service efficiency.**

+ Works closely with the Sr Manager of Customer Service and VP of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.

+ Coaches and develops staff to address areas of concern and identify potential professional development opportunities.

+ Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.

+ Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.

+ Some travel may be required

+ Additional responsibilities may vary depending on need.

**Specific Skills/ Attributes:**

+ Positive attitude

+ Demonstrates time management skills

+ Team player

+ Flexible

**Qualifications:**

+ Minimum of 2 years Call Center Customer Service experience

+ College degree or demonstrated professional leadership experience

+ Excellent verbal and written communication skills

+ Detail oriented and well organized

+ Demonstrates follow through on assignments

+ Effectively navigates telephony and Computer Information Systems technology

+ Displays sound judgment and critical thinking skills

+ Available to work all shifts / days as needed

+ Ability to deliver and receive feedback to include difficult discussions

+ Ability to maintain a high degree of confidentiality

+ Proficient with MS Office

+ Ability to work flexible hours and shifts

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

**Tek AMR - Account Manager’s Job Description**

Our Americas Sales Organization has a culture that is collaborative and inclusive of others’ thoughts and ideas. We are customer obsessed in our daily work, and continuously strive to provide high quality support and engagement to our customers by building and encouraging close partnerships. We are people focused and always looking for opportunities to develop and solve problems that help the business, customers, and our own team members!

An Account Manager will be expected to develop and implement a sales plan (by market/customer and application) to grow Tek’s revenue and market share in assigned accounts. This candidate should possess strong strategic sales skillset, knowledge of market/customer base, and knowledge of Tek’s solutions, plus desire and capability to learn. Candidates must be able to locally travel in the Bay area.

Responsibilities:

+ Build the plans and strategies for developing a successful commercial funnel and exceeding sales goals.

+ Apply Daily Management / Visual Management and Problem Solving to drive organization direction and activity.

+ Maintain direct contact with key customers in assigned territory & monitor customer needs, satisfaction and industry trends’ alignment with Tek’s strategies and solutions.

+ Build and adapt an individualized customer communication approach to understand needs and remain adaptable to changing customer goals and challenges.

+ Profile and develop relationships with key executives (Managers, Directors, VP’s, etc.) within your focus accounts / territory.

+ Optimally engage extensive sales resources including applications engineers, product teams, channel partners & inside sales support

+ Use Dynamics CRM for opportunities, leads, and funnel management.

Qualifications:

+ 5+ years of proven experience in sales and account management.

+ Bachelor’s degree in engineering or electrical engineering preferred.

+ Effective time management, problem-solving and analytical skills with the ability to identify and prioritize key customers.

+ Fully developed strategic and tactical sales skills, including ability to assess customer base, prospect, qualify, identify needs & gaps, and apply appropriate solution to win.

+ Consistent record of successfully selling technical products and/or capital equipment by applying a defined sales process.

+ Experience in calling on a diverse sales territory consisting of commercial accounts, Mil/Gov entities, and public universities.

+ Shown success in prospecting for and winning new customer/business.

+ Highly motivated self-starter.

+ Strong communication and presentation skills.

+ Ability to travel up to 50% of the year.

**Ralliant Corporation Overview**

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

**About Tektronix**

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

**Bonus or Equity**

This position is also eligible for bonus as part of the total compensation package.

**Pay Range**

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 164500 - 305500

**Tek AMR - Account Manager’s Job Description**

Our Americas Sales Organization has a culture that is collaborative and inclusive of others’ thoughts and ideas. We are customer obsessed in our daily work, and continuously strive to provide high quality support and engagement to our customers by building and encouraging close partnerships. We are people focused and always looking for opportunities to develop and solve problems that help the business, customers, and our own team members!

An Account Manager will be expected to develop and implement a sales plan (by market/customer and application) to grow Tek’s revenue and market share in assigned accounts. This candidate should possess strong strategic sales skillset, knowledge of market/customer base, and knowledge of Tek’s solutions, plus desire and capability to learn.

Responsibilities:

+ Build the plans and strategies for developing a successful commercial funnel and exceeding sales goals.

+ Apply Daily Management / Visual Management and Problem Solving to drive organization direction and activity.

+ Maintain direct contact with key customers in assigned territory & monitor customer needs, satisfaction and industry trends’ alignment with Tek’s strategies and solutions.

+ Build and adapt an individualized customer communication approach to understand needs and remain adaptable to changing customer goals and challenges.

+ Profile and develop relationships with key executives (Managers, Directors, VP’s, etc.) within your focus accounts / territory.

+ Optimally engage extensive sales resources including applications engineers, product teams, channel partners & inside sales support

+ Use Dynamics CRM for opportunities, leads, and funnel management.

Qualifications:

+ 5+ years of proven experience in sales and account management.

+ Bachelor’s degree in engineering or electrical engineering preferred.

+ Effective time management, problem-solving and analytical skills with the ability to identify and prioritize key customers.

+ Fully developed strategic and tactical sales skills, including ability to assess customer base, prospect, qualify, identify needs & gaps, and apply appropriate solution to win.

+ Consistent record of successfully selling technical products and/or capital equipment by applying a defined sales process.

+ Experience in calling on a diverse sales territory consisting of commercial accounts, Mil/Gov entities, and public universities.

+ Shown success in prospecting for and winning new customer/business.

+ Highly motivated self-starter.

+ Strong communication and presentation skills.

Ability to travel up to 50% of the year.

**Ralliant Corporation Overview**

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

**About Tektronix**

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

**Pay Range**

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 164500 - 305500

**POSITION SUMMARY:** The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additionally, the Account Manager is required to increase the level of penetration in his or her existing customer base by selling the full suite of Republic Services products.

**PRINCIPAL RESPONSIBILITIES:**

+ Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.

+ Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.

+ Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.

+ Responds to all cancellation requests in alignment with the established escalation policy.

+ Proactively communicates with or responds to customers in support of company pricing initiatives.

+ Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.

+ Responsible for capturing customer emails, minimizing rate restrictions and customer credits.

+ Increases customer penetration by selling full suite of Republic Services products.

+ Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.

+ Partners with the operations team, when needed, to address customer services issues.

+ Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities.

+ Performs other job-related duties as assigned or apparent.

**PREFERRED QUALIFICATIONS:**

+ Waste or transportation industry experience.

**MINIMUM QUALIFICATIONS:**

+ Minimum of 1 year of relevant sales experience. (Required)

+ Valid driver’s license. (Required)

**Rewarding Compensation and Benefits**

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

_The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company._

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

**ABOUT THE COMPANY**

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

+ **Safe** : We protect the livelihoods of our colleagues and communities.

+ **Committed to Serve** : We go above and beyond to exceed our customers’ expectations.

+ **Environmentally Responsible:** We take action to improve our environment.

+ **Driven** : We deliver results in the right way.

+ **Human-Centered:** We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

**STRATEGY**

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

**Recycling and Waste**

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

**Environmental Solutions**

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

**SUSTAINABILITY INNOVATION**

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

**RECENT RECOGNITION**

+ Barron’s 100 Most Sustainable Companies

+ CDP Discloser

+ Dow Jones Sustainability Indices

+ Ethisphere’s World’s Most Ethical Companies

+ Fortune World’s Most Admired Companies

+ Great Place to Work

+ Sustainability Yearbook S&P Global