Environment
Although receptionists are employed in nearly every industry, many work in healthcare, veterinary, and personal care services. About 3 in 10 worked part time in 2014.
Lodging & Tourism
Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Receptionists and Information Clerks
About this Career Path
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Current Available & Projected Jobs
Receptionists and Information Clerks
JOBS & OPPORTUNITIES
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Supporting Programs
Receptionists and Information Clerks
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Top Expected Tasks
Receptionists and Information Clerks
01
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
02
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
03
Receive payment and record receipts for services.
04
Schedule appointments and maintain and update appointment calendars.
05
Transmit information or documents to customers, using computer, mail, or facsimile machine.
06
Hear and resolve complaints from customers or the public.
07
File and maintain records.
08
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
09
Analyze data to determine answers to questions from customers or members of the public.
10
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Knowledge, Skills & Abilities
Receptionists and Information Clerks
K
KNOWLEDGE
Customer and Personal Service
K
KNOWLEDGE
Administrative
K
KNOWLEDGE
English Language
K
KNOWLEDGE
Computers and Electronics
K
KNOWLEDGE
Mathematics
S
SKILL
Speaking
S
SKILL
Active Listening
S
SKILL
Service Orientation
S
SKILL
Critical Thinking
S
SKILL
Reading Comprehension
A
ABILITY
Oral Expression
A
ABILITY
Oral Comprehension
A
ABILITY
Speech Recognition
A
ABILITY
Speech Clarity
A
ABILITY
Written Comprehension
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Receptionists and Information Clerks
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Receptionists and Information Clerks
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