Dispatchers, Except Police, Fire, and Ambulance

Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: To provide emergency fire, and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Responsibilities Provides emergency 911 call taking and dispatching services. Performs Emergency Medical Dispatch (EMD) services for callers with medical emergencies. Maintains reports and retrieves needed statistical information using the local authority's fire incident reporting system(s). Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment and other devices installed in the dispatch center. Maintains maps, checklists and charts, including automated programs. Performs Civil Engineering Service Call operations. Requirements Conditions of Employment Qualifications Conditions of Employment continued.. The duties of this position meets all requirements as a category 4 designation, and shall not be vacated during a national emergency or mobilization without seriously impairing the capability of the parent Federal Agency or office to function effectively. This position must be removed from the Ready Reserve and CAN NOT become a member of the Ready Reserve. (IAW: DoDD 1200.7, "Screening the Ready Reserve,") This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes comprehensive body of operational knowledge of the communications equipment, alarm equipment and systems and the radio usage and procedures. Extensive knowledge of vehicle dispatching procedures, resources capabilities, as well as detailed geographic knowledge of the jurisdiction served. Knowledge of the Emergency Medical Dispatch (EMD) system. Knowledge of fire protection and prevention theories, techniques and practices relative to various types of emergencies, hazardous material situations and medical emergencies. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of communications operations procedures. 2. Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required. 3. Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand. 4. Ability to prioritize and organize tasks and work independently without immediate supervision. 5. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. 6. Ability to maintain good working relationships both within and outside the organization, maintaining a consistently courteous attitude at all times PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Incentives: Recruitment and/or retention incentives may or may not be used. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.

**Overview**

ABM is hiring for Airline Dispatcher in our Sky Harbor Airport! The Airline Dispatcher receives wheelchair assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

ABM is hiring for Airline Dispatcher in our Sky Harbor Airport! The Airline Dispatcher receives wheelchair assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Pay: $15.00 / Hourly

Schedule: PT Sunday/Monday 6am-2:30pm

**Benefit Information:**

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

**Basic Qualifications:**

• Must be 18 years of age or older

• No high school diploma, GED or college degree required.

**Preferred Qualifications:**

• One (1) year of prior multi-line reception experience or dispatching experience preferred

**Responsibilities:**

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

• Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

• Ensure timely and efficient movement of resources according to work orders and/or resource schedules

• Oversee all communications within specifically assigned area(s)

• Receive or prepare work orders and work schedules

• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information

• Recognize and mitigate a variety of issues encountered within the department and other work environments

• Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources

• Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

• Compile statistics and reports on work progress.

• Monitor daily services and provide updates and reports

• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply

Military Occupational Specialty Code: 51R, 6370, 1141

Same Posting Description for Internal and External Candidates

REQNUMBER: 106112

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview Varied Hours/Days Full-Time Day Shift Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

At ProTeX our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

A Dispatcher role here can wear many hats and be a challenging position but also very rewarding. When working with our Dispatch team, it requires both physical and mental abilities in order to ensure efficient scheduling for all of our clients. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations.

Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field

technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize

the most important situations, and think quickly on your feet. If this sounds like you and you are

dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

Powered by JazzHR

Who We Are:

Foundation Partners Group unites funeral and cremation professionals from across the country, blending tradition with innovation to serve families with compassionate care. We are committed to honoring the unique needs of each family while leading the way in creating the funeral home of the future.

Who You Are:

We are looking for a reliable and dedicated Funeral Home Dispatcher to join our team at Monarch Crematory in Tucson, AZ. In this role, you will help coordinate logistics, ensure timely task completion, and provide exceptional customer service to families during a sensitive time. The ideal candidate will have a strong work ethic, attention to detail, and the ability to manage multiple tasks while maintaining high standards of professionalism and compassion.

What You Will Do:

+ Assist peers and other Dispatchers to ensure timely completion of all open tasks.

+ Collaborate with team members to implement new company initiatives and procedures smoothly.

+ Participate in weekly updates with the supervisor to exchange resources and track progress towards goals.

+ Learn and adapt to new office technologies and tools as they are developed and implemented.

+ Organize and manage multiple tasks, deadlines, and projects efficiently.

+ Maintain high customer service standards while adhering to company brand guidelines.

+ Follow safety protocols to maintain a safe work environment.

+ Ensure administrative tasks are completed accurately and on time.

+ Attend staff meetings to stay informed on operational updates and best practices.

+ Ensure that the fleet of vehicles is always operational, clean, and ready for use.

+ Communicate professionally with customers and family members, providing assistance and direction as needed.

+ Respond to inquiries, ensuring customers and family members are connected to the appropriate resources.

What We Require:

+ Must be at least 21 years of age.

+ High School Diploma or GED equivalent.

+ Valid state-issued driver's license in good standing with an acceptable driving record.

+ Ability to follow instructions and work independently or as part of a team.

+ Proficiency with GPS or directions apps and ability to navigate local roads and highways in medium/heavy traffic.

+ Familiarity with routing and scanning tools for task tracking.

+ Strong verbal and written communication skills.

+ Ability to handle sensitive situations with empathy and professionalism.

What We Offer:

+ Meaningful work that makes a difference in the lives of grieving families

+ Competitive compensation and benefits

+ Medical, dental, prescription, and vision insurance

+ Vacation, sick, and holiday pay

+ Wellness Rewards

+ 401k with company match

+ Company-paid life insurance, long-term disability, and short-term disability

+ Opportunities for training and advancement in the funeral service industry

+ A compassionate and supportive work environment.

Foundation Partners Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Title:**

Dispatcher - Military Move (SCA)

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking a highly skilled and motivated Dispatcher to assist our operations Department with dispatching vehicles and coordinating resources.

**This is an SCA position** .

**Responsibilities/Duties** :

+ Foster a team-oriented work environment and maintain positive relationships with crew members, customers, sales coordinators, and sales staff.

+ Review and coordinate daily operations requirements and assign crews and resources accordingly.

+ Ensure all crews are dispatched in a timely manner in compliance with the dispatch schedule.

+ Maintain contact with on-site supervisors as necessary to ensure an efficient and effective service experience for the client.

+ Manage policies, programs, and procedures for dispatch operations, including schedules, rates, routes, assignment of drivers and vehicles, and other operational activities.

+ Analyze proposed schedules and rates, initiate preparation, and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the Operations Manager and/or administration.

+ Work within Safety & Compliance regulations and contractual agreements to ensure vendor driver fleet suppliers compliance with regulations, permit requirements, licensing, and driver qualifications.

+ Coordinate a variety of warehouse activities through state-of-the-art Transportation management systems and assigned operations teams.

+ Collaborate with the Operations Manager to monitor the proficiency of the crews and recommend process improvements and training solutions to enhance service to the client.

+ Perform other duties as assigned.

**Qualification and Skill Requirements** :

+ High school diploma, or GED required.

+ Two years’ experience Dispatching or customer service in transportation industry, or related field. Experience in household goods or military move preferred

+ Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to prepare routine reports and correspondence.

+ Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.

+ Must be a U.S. citizen due to contractual requirements

**Work Hours and Scheduling:**

This position requires a commitment to a flexible work schedule to meet the needs of our clients and business operations. Standard work hours are Monday through Friday, 9:00 AM to 5:00 PM. However, we are looking for candidates who are open to flexible scheduling, which may include staggered shifts, nights, and weekends. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

**Key Points:**

+ **Standard Hours:** Monday through Friday, 9:00 AM to 5:00 PM.

+ **Flexibility:** Willingness to work flexible hours, including staggered shifts, nights, and weekends.

+ **Availability:** Ability to adjust the schedule as needed to meet client and business needs.

+ **Team Collaboration:** Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

**Title:**

Dispatch Manager (HHG Military Move)

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking highly skilled and motivated Dispatch Manager to lead the domestic Dispatch team in all operational disciplines ensuring operational excellence to met all KPIs and CDRL requirements. This role will oversee all Service Provider activities, work closely with the SIT team, perform quality assurance reviews and work with interdepartmental staff to confirm that all booking and dispatch operations appropriately represent and consistently meet company standards.

POSITION DESCRIPTION:

+ Manage, coach, and build a team of Dispatch professionals.

+ Oversee the movement of Military Household Goods shipments across the lower 48 United States and U.S. Sea and Airports of Embarkation and Debarkation in accordance U.S. Government DTR, JTR, Military Service, DOT FMCSA, and HomeSafe Alliance policies and procedures.

+ Implement a continuous improvement process culture to increase efficiencies and improve performance: Ensure personnel are trained on standardized workflows, technically competent and customer focused.

+ Increase competency level of Dispatch personnel to ensure high quality, compliance, and outstanding customer service.

+ Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, including, shipment, dispatch process, and any other related information.

+ Assure proper information flow with operations on changes and/or problems with external customers or suppliers, with specific focus on domestic transportation concerns.

+ Evaluate staff performance on a regular basis and annually through the employee review process. Monitor workloads, adjust proactively and develop team members.

+ Monitor timely responses to external/internal customers and other HomeSafe Alliance functions.

+ Investigate, plan, and implement transport methods that are strategically effective and relevant which meet the needs of the HomeSafe Alliance, Service Providers, USTRANSCOM, and the Service Member and DoD Civilian customers.

+ Provide outstanding customer service to our clients by implementing and managing the dispatch process on an organizational level as well as continuously optimizing the Service Provider experience.

+ Oversee, when necessary, rescheduling trips in the event of operator or vehicle shortages and in consideration of transit guide requirements.

+ Pilot all outbound flows from warehouse to customers and make sure the communication to the Customer Care is done proactively.

+ Achieve GHC HomeSafe KPIs and SDS performance metric requirements.

+ Daily/hourly monitor all system efficiencies and adjust when needed.

+ Update all workflows regarding the moves in HomeSafe Connect, from ingestion of task orders to dispatch, plan pickup, actual pick up, planned RDD, and actual RDD.

+ Perform other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIREMENTS:

+ High school diploma, GED, or equivalent required

+ Bachelor’s degree in Supply Chain, Transportation, Logistics preferred.

+ 5+ years dispatch, transportation, logistics, fleet, or distribution experience, within military move highly preferred.

+ 3 years domestic freight experience.

+ 2 years in a leadership/management role.

+ Must be a U.S. citizen due to contractual requirements

+ Data-driven thinker and very comfortable with modern Transportation Management System, TMS, experience is a plus.

+ Thorough knowledge and understanding of domestic freight markets and operations.

+ Bachelor’s degree in Sales, Supply Chain, Logistics, or equivalent experience.

+ Experiences in team management, customer service, and transportation logistics.

+ System experience and MS Office proficiency.

+ Excellent written & verbal communication skills, patience, and empathy.

+ Prior military move management experience highly preferred.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

Police Dispatcher

Print (https://www.governmentjobs.com/careers/gilbert/jobs/newprint/4764589)

Apply



Police Dispatcher

Salary

$29.83 Hourly

Location

Police Department, AZ

Job Type

Full Time

Job Number

25-0144

Department

POLICE DEPARTMENT

Opening Date

12/17/2024

Closing Date

1/6/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert is seeking highly motivated candidates to join our Police Dispatch Team to receive, dispatch and monitor incoming public emergency and non-emergency calls and messages to and from police officers and other Town staff members in a 24/7 communications center.

The essential duties and responsibilities include but are not limited to:

+ Receives and routes incoming emergency 911 and non-emergency calls from the public and other police/fire/governmental agencies.

+ Remembers details and procedures and can apply the same procedures in an emergency situation.

+ Solicits information to determine the nature of requests, the severity and location of incidents, including crimes, potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide services.

+ Maintains proper radio communications in accordance with local, state and federal regulations.

+ Operates a multi-screen police dispatch console and multi-line telephone equipment to process calls.

+ Researches information from several databases regarding criminal history, stolen property, vehicle registration and other information.

+ Enters and clears warrants, stolen vehicles and other property information and missing persons information into local, state and national databases. Confirms the validity of previously-entered information, upon request.

+ View the job description. (https://www.governmentjobs.com/careers/gilbert/classspecs/1150404)

About You

You are someone who...

+ Effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty.

+ Actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes.

+ Committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

Ideal candidates will possess the unique ability to deal with critical situations, under pressure, quickly and effectively. They will exercise good judgment under pressure. They will be adept at processing information from multiple sources simultaneously, and determining the most appropriate course of action. They will extend the same level of courtesy and professionalism to each call for service.

Minimum Requirements for this role include:

+ High school diploma or GED.

+ 1 year of experience in a customer service environment.

+ Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

+ Requires ability to accurately type 54 keystrokes per minute (KPM).

+ Possess and maintain a Level A Terminal Operator's Certification (TOC) within 6 months of hire date.

+ Dispatcher positions work rotating shifts that include nights, weekends, holidays and overtime, as needed.

This position starts at $29.83 per hour. Wage for Lateral Dispatch candidates will be dependent on years of comparable experience.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation and medical evaluation.

*IMPORTANT*: Taking and passing of the CritiCall test is a requirement for this position. Here are some tools that you can use to start preparing for the CritiCall test:
https://criticall911.com/documents/CritiCall\_Candidate\_Test\_Preparation\_Guide.pdf
https://criticall911.com/dispatcher-testing/applicants/

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Why Team Gilbert?

Gilbert’s Mission: Anticipate. Create. Help People

Our Values: DRIVEN, KIND, BOLD, HUMBLE

Awards: (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades) We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have at least one year of experience working in a customer service environment or an equivalent combination of training and experience?

+ Yes

+ No

03

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, please enter N/A.

04

I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I can accommodate such a schedule.

+ Yes

+ No

05

Please select an answer below that best describes your customer service or dispatch work experience.

+ No experience in this area

+ At least one year

+ 2-3 years

+ 4-5 years

+ More than 5 years

06

If you indicated in the previous question that you have this type of experience, please describe it in detail in the space below. If not, please enter N/A.

07

Are you familiar with Federal, State, and department rules and regulations, policies and procedures governing security and privacy of record information?

+ Yes

+ No

08

The following 10 questions reference general requirements for candidates of all professional staff positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?

+ Yes

+ No

09

Do you have a high school diploma or GED?

+ Yes

+ No

10

Have you been convicted of a felony or convicted of any offense that would be a felony if committed in Arizona?

+ Yes

+ No

11

Were you dishonorably discharged from the United States Armed Forces?

+ Yes

+ No

12

Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?

+ Yes

+ No

13

Have you ever been convicted of a crime related to domestic violence?

+ Yes

+ No

14

Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).

+ Yes

+ No

15

Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?

+ Yes

+ No

16

Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?

+ Yes

+ No

17

Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?

+ Yes

+ No

18

If offered employment in this position, you would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage. If offered employment for this position, would you submit to a police background investigation?

+ Yes

+ No

19

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Person

Required Question

Agency

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Website
https://gilbertaz.gov/jobs

Apply

Please verify your email address Verify Email

**Description**

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

**Job Title:** Dispatcher I

**Principal Duties and Responsibilities**

+ Take client service calls and open jobs as needed following all proper procedures.

+ Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.

+ Schedule the calls along with all previously scheduled work.

+ Dispatch techs on previously scheduled maintenance and service calls.

+ Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.

+ Order filters for monthly maintenance as needed for technician/driver pick up.

+ Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting’s assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.

+ Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.

+ Assist new technicians in employment policies and procedures as they relate to dispatch.

+ Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.

+ In the event of a technician’s injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.

+ Take problem/complaint calls and handle appropriately or direct to Branch Manager.

+ Take calls for billing/invoice questions and direct to proper personnel.

+ When necessary, advise sales department of major clients’ service calls.

+ Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).

+ Enter tech’s time into Coins.

+ Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.

+ Complete service work order and print the “pre-invoice” for Branch Manager’s review.

+ Keep tracking sheet for date of requests and receipt of reports.

+ Maintain certified payroll report files for each job.

**Job Specifications** (incl. Education requirements, minimal experience, computer skills required, etc.)

+ High School Diploma or equivalent a plus.

+ Previous HVAC industry experience a plus

+ 1+ years customer service background required

+ General computer skills including Microsoft Word and Excel

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

**Notice to prospective employees:** There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

\#Mesa

\#LI-mesa

\#LI-hvacjobs

\#LI-Onsite

**Before you apply to a job, select your language preference from the options available at the top right of this page.**

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Description:**

**Job Summary**

This position assists the Package Dispatch Supervisor (PDS) with dispatch analysis and daily routine tasks that support the dispatch and preload teams. He/She is responsible for analyzing dispatch plans, identifying areas of opportunity, report publication and service audits.

**Responsibilities:**

+ Verifies system downloads.

+ Identifies various service failures and exceptions.

+ Prints and distributes multiple daily reports.

+ Makes necessary report updates and communicates changes to PDS.

+ Utilizes mapping tools.

+ Plots previous data and compares actual dispatch to planned dispatch.

+ Maintains a loop analysis to ensure periodic analysis of all loops.

+ Utilizes available reports and systems.

+ Completes monthly dispatch audit.

**Qualifications:**

+ Bachelor's Degree or International equivalent - Preferred

+ Dispatch Planning System (DPS) and UDC knowledge

+ Experience using Microsoft Office products or equivalent software

+ Customer-focused with strong planning and organization skills

+ Familiar with package flow technologies - Preferred

**Employee Type:**

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**Other Criteria:**

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

**Basic Qualifications:**

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Company:** UNITED PARCEL SERVICE

**Category:** Operations

**Requisition Number:** R24048690

**Location:** Sierra Vista,Arizona