Office Clerks, General

Description

We're hiring a Part-Time Full Charge Bookkeeper for contract-to-hire to manage full cycle accounting for three entities within our organization. The role involves handling accounts payable/receivable, payroll, tax filings, financial statement preparation, and budgeting. This role is 100% on-site, and would be 20-25 hours per week, can be flexible with schedule

Responsibilities:

+ Manage full cycle accounting for three entities, including AP, AR, payroll, and bank reconciliations.

+ Prepare monthly financial statements and tax filings, ensuring compliance with GAAP.

+ Coordinate with vendors, suppliers, and auditors as needed.

+ Monitor cash flow and provide insights for financial management.

Requirements

+ 3+ years of full cycle accounting experience.

+ Proficiency in QuickBooks, Xero, or similar software.

+ Strong understanding of GAAP principles.

+ Excellent organizational and communication skills.

+ Ability to handle confidential information with discretion.

+ Comfortable interacting with C-level managers

This position offers flexible hours and remote work options. If you're detail-oriented and thrive in a fast-paced environment, we encourage you to apply and join our team.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description We are offering a contract to permanent employment opportunity for an Accounting Clerk here in Tucson! This is for our client in the Construction industry, and as the Accounting Clerk, you will be responsible for tasks such as processing AP/AR invoices, working closely with the Controller on projects, and assisting in data entry.

Responsibilities:

• Monitor customer credit accounts actively and take appropriate action to collect overdue payments. Work closely with municipalities to gather permits • Assist the purchasing department as needed. • Carry out data entry tasks and manage invoice processing. • Utilize Microsoft Excel to maintain and organize data. • Perform AP/AR as needed • Undertake filing tasks to ensure the organization and accessibility of documents. • Leverage your accounting knowledge to contribute to our team's efficiency and productivity. Working within QuickBooks Online to process invoices Requirements • Position requires a basic understanding of Accounting Previous background in Construction is preferred, however, open to quick learners • Proficiency in Data Entry is required for this position • Knowledge of Invoice Processing is essential • Proficiency in Microsoft Excel is necessary for this role

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description

We are offering a contract to hire employment opportunity for a Bookkeeper/Office Manager in Tucson, Arizona. The role involves overseeing all accounting functions for our organization, with a focus on using Accounting Software Systems and Microsoft Excel. The successful candidate will be responsible for managing month-end close and closing books, offering a unique opportunity to work within a growing non-profit making a difference.

Responsibilities:

• Oversee all accounting functions including Accounts Payable (AP) and Accounts Receivable (AR)

• Manage month-end close and ensure all financial data is accurate

-Reconciling the books

• Utilize Accounting Software Systems and Microsoft Excel for financial reporting and analysis

• Conduct bank reconciliations to ensure financial accuracy

• Use QuickBooks Online for managing and processing financial transactions

• Monitor financial transactions and reports to ensure compliance with financial regulations

• Collaborate with other team members to improve and streamline accounting processes

• Stay updated with industry trends and changes in regulations related to accounting and financial reporting

-Act as backup to receptionist, answer calls as needed, and assist in additional administrative tasks around the office

Requirements

• Proven experience for a minimum of 2 years

• Proficiency in Accounting Software Systems is required

• Strong knowledge and skills in Microsoft Excel and Microsoft Outlook

• Comprehensive understanding of Accounting Functions

• Experience with Accounts Payable (AP) and Accounts Receivable (AR) is essential

• Demonstrated ability to perform Bank Reconciliations

• Proficiency in carrying out Billing Functions

• Must have experience in using Quickbooks Online

• Must be able to work independently and as part of a team

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills

• High level of accuracy and attention to detail

• Bachelor's degree in accounting, finance, or related field is preferred

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description

+ Position: DATA ENTRY KEY SPECIALIST (ADVANCED/EXPERT LEVEL) - ASSESSMENT REQUIRED

+ Location: 100% Onsite Tempe, AZ

+ TYPE: 100% ONSITE

+ Schedule: Monday - Friday 3:30PM-12AM or 5:30AM-3:30PM (REQUIRES FLEXIBILITY)

+ Required Experience: Requires bachelor's or master's degree + prior experience at the front desk/reception

+ Contrat to Permanent Opportunity

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments, and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Job Description:

The Receivables Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm’s Receivables Operations division enables customers to outsource their accounts receivable functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf. Our clients value our ability to speed up the collection of payments by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. Receivables Operations is a people-driven process at its core, and there are several initiatives underway to utilize emerging technologies to further expedite delivery to our clients. Being a member of the Receivables team right now present a unique opportunity to grow in and influence an evolving operation

The Data Key Entry Specialist will be responsible for data keying and is expected to maintain high levels of productivity and accuracy daily.

Job responsibilities:

+ Inserting customer and account data by inputting text and numerical information from source documents

+ Reviewing data for deficiencies or errors

+ Correcting inaccuracies and validating output

+ Keeping information confidential

Requirements

REQUIRED Skills and Qualifications:

+ High School Diploma/GED (REQUIRED)

+ Requires prior experience

+ Data Entry ASSESSMENT REQUIRED

+ Remittance Processing/Banking operations experience preferred

+ Ability to confirm and/or correct data that is presented for data capture to align to information on document

+ Maintain an efficient rate of productivity and high rate of accuracy

+ Alphanumeric data entry skills

+ Must be able to meet deadlines and be flexible to support peak volumes

+ Must be able to follow outlined processes and procedures accurately

+ Must be able to work in a team environment with a diverse group

+ Flexibility and willingness to learn and be utilized in all areas of operation

+ Open-minded with a positive attitude

+ Physical requirements: Sitting – up to 100% of the time, Standing – up to 10% of the time, Walking – up to 10% of the time

A Government Security Clearance may be required for this position. This includes, but is not limited to:

+ Fingerprints

+ Credit Check

+ Employment History

+ Tax Filing History

+ 2-3 Supervisory References

+ Proof of U.S. Legal Permanent Residence up to 7 years

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Description

Our client in the non-profit industry is in need for an Accounts Payable Clerk to join their team! This is a contract-to-hire role, and looking to start right away. The AP Clerk will be taking on:

Responsibilities:

• Process a high volume of invoices in an accurate and efficient manner

• Ensure proper coding of invoices to maintain financial accuracy

• Handle inquiries from vendors, providing timely and effective responses

• Reconcile vendor statements to ensure all financial records are up to date

• Manage employee expense reports, ensuring accuracy and adherence to company policies

• Maintain accounts payable aging to keep track of outstanding payments

• Conduct analysis of accounts for financial reporting and auditing purposes

• Maintain accounts payable reports and spreadsheets for record-keeping purposes

• Handle check requests as per company policy and procedures

• Provide customer support in relation to accounts payable inquiries.

Requirements

• Must possess a strong understanding and working knowledge of Accounts Payable (AP) processes and procedures

• Proficiency in using software tools for financial reporting and data analysis

• Solid organizational skills to manage multiple tasks and meet deadlines efficiently

• Demonstrated ability to maintain a high level of accuracy in preparing and entering financial information

• Excellent communication skills, both written and verbal, to interact effectively with various departments

• Ability to work independently with minimal supervision

• Proven problem-solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions

• High degree of integrity and confidentiality with sensitive information

• Strong attention to detail and ability to work efficiently in a fast-paced environment

• A minimum of a High School Diploma or equivalent is required; a degree in Finance, Accounting, or a related field is preferred

• Prior experience in an Accounts Payable role is highly desirable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

Working At NYAP

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 22 Days Off Each Year! Plus 10 Paid Holidays Per Year!

+ Healthcare Benefits for you and your family

+ Pet Insurance

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

Position Summary

The Administrative Assistant position provides the opportunity to perform a variety of administrative tasks that promote efficiency in the daily operations of the office. Requires excellent people relations skills, knowledge of office systems, basic bookkeeping skills, and sound knowledge of agency programs, procedures, and policies. Incumbent must be well organized and able to effectively interact with agency staff and the general public.

RESPONSIBILITIES

The Administrative Assistant will perform administrative duties including, but not limited to:

+ Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.

+ Flexible Hours

+ Arrange annual conferences, regional conferences, training sessions and workshops, and all other public relation events as requested.

+ Enter all program information into computer, maintain databases, and update all changes, additions, deletions, etc.

+ Provide quarterly and annual reports on all children served by the agency.

+ Coordinate newspaper advertisements for the program, advocates, and agency employees.

+ Collaborate and provide support to designated manager, team, and/or other administrative staff as needed.

+ Provide appropriate documentation for the payment of all expenses incurred by the agency, and maintain an ongoing log of agency bills and expenditures if required.

+ Attend meetings and record and distribute meeting minutes as assigned by the Director or designee.

+ Provide any statistical data as required.

+ Maintain adequate office supplies.

+ Coordinate office equipment purchases, maintenance, and maintenance contracts.

+ Provide notary public services for the agency.

+ Provide general administrative support services for the assigned office.

MINIMUM QUALIFICATIONS

+ High School Diploma or GED equivalent.

+ Previous experience and proficiency in the use of various office machines, including computers.

+ Basic bookkeeping skills and experience.

+ Proficiency with Microsoft Office, including Excel and Word.

+ Bilingual English/Spanish fluency.

+ Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.

+ Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability

+ Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

OTHER SKILLS

+ Excellent customer service and communication skills.

+ Sensitivity to cultural diversity.

+ Enthusiastic self-starter.

+ Excellent oral and written communication skills.

+ Strong organizational and administrative skills.

+ Effective problem-solving and decision-making skills.

+ Works well independently and as a team member.

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Student Worker - Studio Lobby Front Desk Clerk

Click Here to

Apply Online

Job Description

Title: Marketing - Front Desk Clerk

NFWS

Job Description

The Front Desk Clerk serves as a front-of-house point of contact. This position will interact with guests/workers/students as they enter and exit through the lobby, ensuring they receive a warm welcome and excellent service. This role is pivotal in helping to maintain smooth studio operations and providing administrative support to our talented team.

*This job will have consistent set scheduled hours. No late night or weekends.

Responsibilities

+ Direct and assist Studio 48 occupants as needed.

+ Receive anticipated deliveries.

+ Ensure main points of entry are secured and locked upon departure.

+ Alert fulltime staff to pressing/ urgent concerns regarding the studio space.

+ Assist in the flow of communication between production teams/ staff.

Qualifications

+ Excellent communication skills.

+ Problem solving skills.

+ Detail oriented.

+ Ability to work in a fast-paced environment.

+ Ability to self-motivate through slower work sessions.

+ Ability to work both independently and in groups.

+ Good judgment and professionalism when working with clients.

Education:

Grand Canyon Education is committed to a student first policy.?Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

+ Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.

+ Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.

+ Maintain good financial and academic (SAP) standing with the University.

Employees who fall below the minimum requirements may be subject to termination.

Physical Requirements

+ Sitting: Up to 8 hours a day

+ Ability to lift 25 lbs. to 50 lbs.

Pay Rate: Minimum Wage

Expected End Date: June 30, 2025

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Student-Worker---Studio-Lobby-Front-Desk-Clerk\_R000056074)

Click Here to

Apply Online

**Job Summary:**

+ Answer telephones with a heavy call volume and direct calls with accuracy

+ Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies

+ Prepare all paperwork and the repackaging of all OS&D freight

+ Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management

+ Maintain a clean and organized OS&D area

+ Contact customers and coordinate delivery times to schedule appointments for freight delivery

+ Identify freight bills requiring special delivery instructions

+ Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments

+ Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer

+ Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials

+ Verify and process paperwork and procedures concerning claims, charges and tracing of freight

+ Scan and/or image bill of lading receipts

+ Transfer information from the bill of lading to the bill format to prepare bills for freight movement

+ Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment

+ Place shipments on-hand

+ Assist with handling dispatch phones to assist with customers and drivers

+ Regular attendance is required.

+ This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

**Qualifications:**

+ High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background

+ Experience in billing, collections, tracing & OS&D preferred

+ Computer skills; proficient in MS Word and Excel required

+ AS400 experience strongly preferred

+ Strong customer service skills

+ Good clerical skills

+ Possess excellent verbal and written communication and listen skills

+ Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management

+ Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined

+ Experience in the transportation industry a plus although not required

+ Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

+ Must be able to comply with all company policies, rules, procedures and Code of Conduct

+ Must be able to interact well with others

+ Must be able to work independently, or in a team setting

+ Must be capable of working under tight time constraints in a high volume environment with multiple priorities

+ Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

+ Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

+ Must be authorized to work in the United States

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

**Work Environment:**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.

**Pay Range:** $21.00 - $23.50 / hour

Job Title:

Customer Service Representative (Remote)

Job Description

The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)

**A NEW CAREER POWERED BY YOU**

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Happiest Employees** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service Representative working from home, you will:

+ Provide inbound customer support.

+ Help customers resolve technical issues.

+ Assist in correcting billing concerns.

+ Ensure the appropriateness of social media content.

+ Deliver expert customer experiences…with a smile.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

+ A high school diploma and/or GED

+ Minimum 6 months of customer service experience required

+ Must have the ability to connect to the internet with an ethernet cord

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Strong PC knowledge and computer navigation skills

+ Must reside in the United States or have a valid U.S. address for residence

+ The ability to work rotational shifts as needed

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ Paid two weeks training and 1 week nesting

+ Lucrative employee referral bonus opportunities

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ Work-from-home convenience with company-supplied technologies

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**

**Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:**

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .

**Job ID Number**

R3269

**Employment Type**

Full time

**Worksite Flexibility**

Remote

**Job Summary**

As a Customer Service Representative, you will provide first level support and resolution to provider questions via phone and email. Per our client's requirement, candidates must be local to North Carolina.

**Job Description**

We are looking for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This position is a **6+ month contract** and **remote** . **Must be local to North Carolina.**

**What You’ll Do**

+ Respond to provider questions, emails, and calls in a timely and professional manner.

+ Assist with navigating and resolving a variety of issues, including claims and continuity of care.

+ Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties.

+ Manage a high volume of inbound and outbound calls with efficiency and courtesy.

+ Maintain detailed records of interactions, transactions, and comments.

+ Collaborate with Provider Relations and Contracts teams to ensure seamless service.

+ Contribute to team efforts by accomplishing related results as needed.

**What You’ll Need**

Required:

+ High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred.

+ Experience in customer service, ideally in a healthcare setting.

+ Strong communication skills, both verbal and written.

+ Ability to handle stressful situations with patience and professionalism.

+ Proficiency with computers and typical office software.

+ Knowledge of healthcare systems and terminology is a plus.

+ Flexibility to work holidays and extended hours as required by the Department.

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

**Equal Employment Opportunity Policy Statement**

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.