Mcccd pipelineaz com

Business, Entrepreneurialism, and Management

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Salary Breakdown

Customer Service Representatives

Average

$36,990

ANNUAL

$17.78

HOURLY

Entry Level

$25,740

ANNUAL

$12.37

HOURLY

Mid Level

$38,590

ANNUAL

$18.55

HOURLY

Expert Level

$51,440

ANNUAL

$24.73

HOURLY


Current Available

Customer Service Representatives

690

Current Available Jobs


Top Expected Tasks

Customer Service Representatives


Knowledge, Skills & Abilities

Customer Service Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Clerical

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Reading Comprehension

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Near Vision


Job Opportunities

Customer Service Representatives

  • Customer Service Representative
    Change Healthcare    Phoenix, AZ 85067
     Posted about 5 hours    

    Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

    Work Location: Fully Remote - U.S.

    Position: The Revenue Cycle Management (RCM) Customer Service Representative will be responsible for overlooking customer account and work with various teams and departments in account maintenance.

    Core Responsibilities:

    + Oversee customer accounts and balance checks by searching Electronic Remittance Advices in Absolute AR System

    + Record missing information within the system and reaching out for any missing detail

    + Communicate any issues to the customer

    Requirements:

    + High school Diploma

    + 2 years of customer service experience

    + Proficient in data entry, 10 Key

    + MS Office suite

    + Must be computer literate

    Preferred Qualifications:

    + Ability to work in a fast-paced environment

    + Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results

    + Must be detail oriented

    + Excellent verbal and written communication skills

    Working Conditions/Physical Requirements: General office demands Travel: None

    Unique Benefits*:

    + Flexible work environments

    + Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

    + Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

    + Employee wellbeing programs and generous health plans

    + Educational assistance programs

    + US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

    + Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

    + Learn more at https://careers.changehealthcare.com

    + *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

    Diversity and Inclusion:

    + At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

    + Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

    Feeling Inspired? Ready to #MakeAChange? Apply today!

    #IWork4CHNG

    #ChangeHealthcareCareers

    #HiringNow

    #RemoteWork

    #LI-remote

    #HealthcareTechnologyJobs

    #WorkFromHome

    Diversity, Equity & Inclusion :

    •At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!

    COVID Vaccination Requirements

    We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

    Equal Opportunity/Affirmative Action Statement

    Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf.

    If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

    Click here https://www.dol.gov/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

    California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

    Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

    Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.


    Employment Type

    Full Time

  • Customer Service Representative I
    Centene Corporation    Tempe, AZ 85282
     Posted about 6 hours    

    You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

    • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

    • Provide assistance to members and/or providers regarding website registration and navigation

    • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

    • Process written customer correspondence and provide the appropriate level of timely follow up

    • May coordinate member transportation and make referrals to other departments as appropriate

    • Maintain performance and quality standards based on established call center metrics including turn-around times

    Foundation Care:

    Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services

    • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

    • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

    Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

    High school diploma or equivalent. Computer skills and ability to learn new systems. While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.

    For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire or Active Missouri Registered Pharmacy Tech license.

    Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

    **TITLE:** Customer Service Representative I

    **LOCATION:** Tempe, Arizona

    **REQNUMBER:** 1367915


    Employment Type

    Full Time

  • Client Service Representative
    Banfield Pet Hospital    Mesa, AZ 85213
     Posted about 7 hours    

    The Client Service Coordinator ("CSC") drives the f low of clients and p ets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and p ets), ensures good communication with associates and clients, and coord inates the care of clients and p ets in a hap py, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

    E SSENTIAL R ESPONSIBILITIES AND T ASKS

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and p ets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of p ets seen by the hospital team through through a productive and efficient ly run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and p ets, ensuring that they are comfortable in the hospit al, and educating them about their p et's health. Educate clients about Optimum Wellness Plans, preventative care, p et health needs and hospital services Assist incoming clients by completing the required documentation, entering all p et information and hi story in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instr uctions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.

    T HE F IVE P RINCIPLES

    Quality – The consumer is our boss, quality is our work and value for money is our goal.

    Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

    Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

    Efficiency – We use resources to the full, waste nothing and do only what we can do best.

    Freedom – We need freedom to shape our future; we need profit to remain free.

    H IRING Q UALIFICA TIONS C OMPETENCIES

    Leadership

    Customer Focus

    Peer Relationships

    I ntegrity & Trust

    Action Oriented

    Listening

    Functional

    Preventative care and OWPs

    C ommunication Skills

    Client Service Skills

    Priority Setting

    Time Management

    C APABILITIES AND E XPERIENCE ( C AN DO )

    Ability to multi - task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

    Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

    Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

    Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

    Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

    Intellectual a bility - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

    Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to co nvert units of measurement.

    Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    A TTITUDES (W ILL D O )

    Initiative – shows willingness and aptitude to use own discretion in takin g appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

    Integrity – Firmly adheres to the values and et hics of Banfield Pet Hospital s. Exhibits honesty, discretion, and sound judgment.

    Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

    Flexibility – Is open to ch anging situations and opportunities and is willing to perform all tasks assigned.

    Independence – Able and willing to perform tasks and duties without supervision.

    Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

    S PECIAL W ORKING C ONDITIONS

    Ability to work at a computer for long periods of time.

    Ability to be confident around p ets (i.e., dogs, cats, birds, reptiles, etc.)

    Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

    Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

    The noise level in the work environment is moderately high.

    Requires sufficient ambulatory skills in ord er to perform duties while at hospital.

    Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

    Requires good hand - eye coordination, arm - hand - finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Associate is rou tinely exposed to a variet y of p ets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

    E XPERIENCE , E DUCATION AND / OR T RAINING

    High School Diploma or equivalent preferred.

    Must be at least 18 years old to perform duties involving radiography (x - ray) and exposure to radioactive substances.

    One year related experience required with customer service preferred.

    Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medica l terminology training is preferred.


    Employment Type

    Full Time

  • Remote Customer Service Representative
    Aston Carter    Tempe, AZ 85282
     Posted about 7 hours    

    100% Remote customer service representative.

    Description:

    + Support inbound calls for live food orders for Merchants & Customers while maintaining 5 star customer service.

    + Develop an extensive expertise in how we use our processes & system to promote positive outcomes.

    + Operate with a willingness to grow with a diverse team that has passion for what we do & the impact we are making toward this industry.

    + Go above & beyond to create the best possible outcome for our customers.

    Additional Skills & Qualifications:

    + 2 years of customer service experience via phone, email, or chat, but open to customer facing experience as well.

    + strong written & verbal communication skills including top-notch grammar, spelling & punctuation within a CRM (Customer Relationship Management) system such as SalesForce.

    About Aston Carter:

    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Medical CSR $16.75 - $18hr
    Aston Carter    Phoenix, AZ 85067
     Posted about 7 hours    

    Description:

    + Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

    + Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

    + Collaborate with providers and other operations team members to complete urgent tasks

    + Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

    + Leverage problem-solving skills and our The Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

    + Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

    + Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

    Skills:

    + prior authorization, scheduling appointments, call center, medical record, Patient Registration, Heath Claims, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records

    Additional Skills & Qualifications:

    + Level 1 at $16.75/hr - At least 1 year of experience in customer or patient facing service roles

    + Level 2 at $18/hr - 2+ years of call center OR healthcare administrative experience

    + Experience thriving in an environment with high-volume calls is a plus

    + Strong written and verbal communication skills, including impeccable phones manner

    + Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

    + Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

    Experience Level:

    Entry Level

    About Aston Carter:

    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Customer Service Representative
    Aston Carter    Tucson, AZ 85702
     Posted about 7 hours    

    Aston Carter is seeking qualified Customer Service Professionals who are eager to work apart of Decker's Brands. Candidates MUST have a quiet work space and strong internet connections working from home. The pay rate is $16/hr. This position is a 3 month contract with possible extension.

    Job Tasks:

    + Take inbound calls to assist with logistics of packages, returns and refunds, product questions and warranty questions

    + Take roughly 50-100 inbound calls a day

    + Provide premium service and build relationships with customers

    Skills:

    + Call Center Experience (preferred but not required)

    + Inbound/outbound calling

    + Administrative experience

    + Computer skills

    + Microsoft Office

    + Data Entry

    + Customer Service Experience (Retail, Food, Serving)

    Schedule Details:

    + Monday – Saturday 7– 6pm MST (8am-7pm CST or 9am - 8pm EST) shift availability needed (will be given up to 4 Sunday shifts)

    + Expected start date: 10/28/2022 or 11/04/2022 (it depends how soon you apply & interview for the position)

    + 2 weeks of remote training (equipment provided)

    #csrNFC

    About Aston Carter:

    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Employee Benefits Account Manager
    AssuredPartners    Scottsdale, AZ 85258
     Posted about 7 hours    

    Duley Bolwar Pederson, an AssuredPartners team, in Scottsdale, Arizona is adding to our Employee Benefits Team! We have an incredible group of experienced Employee Benefits professionals that provide a variety of consultative services to our clients.

    As an Employee Benefits Account Manager, you will work collaboratively with our sales team to provide exceptional day-to-day service to our customers. We work across all coverage lines, have access to a variety of markets and always look to provide thoughtful solutions to our customers and their employees.

    The Ideal Candidate

    + An excellent problem solver, you thrive on making customers happy and coming up with great solutions

    + You have a strong sense of team work, and you are highly dependable

    We are interested in bringing on individuals, preferably that have employee benefits experience, as well as those interested in starting a career in employee benefits! We are happy to train and promote from within!

    If this sounds like you, we invite you to keep reading and apply!

    + Manage day-to-day service including claims, billing, eligibility, and service issues.

    + Properly set expectations for issue resolution, monitor progress and communicate outcomes.

    + Makes every effort to keep BenefitPoint, systems and databases up to date to reflect regular client communication.

    + Conducts quarterly service status calls to assigned book of business clients.

    + Conducts implementation activities for new and existing clients and attends meetings with key members of the client team.

    + Oversees installation of the group on renewal.

    + Assists in completion and processing of applications; Schedules, prepares for and conducts open enrollment meetings.

    + Collects forms/data/schedules for regulatory compliance.

    + Finalizes enrollment with carrier and report results to AE and producer.

    + 2+ years of employee benefits insurance or related experience.

    + Active Life and Health license, or willingness to obtain within 90 days of employment.

    AssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.

    We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

    Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.

    AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!

    ID: 2022-11442

    External Company URL: www.assuredptr.com

    Street: 14805 N 73rd St


    Employment Type

    Full Time

  • Call Center Representative (Onsite)
    Walgreens    CHANDLER, AZ 85286
     Posted 1 day    

    **Job Description:**

    Job Description :

    **Earn a $1,250.00 sign-on bonus!**

    **Offer available to new external hires or internal promotions into pharmacy technician role. Bonus not available at all locations, and certain other exclusions apply. First payment of $625 paid within 45 days of achieving three months of employment. Second payment of $625 paid within 45 days of achieving 12 months of employment. Both payments are in recognition of a twelve-month employment commitment.**

    **NOTE: This posting is for an onsite position located in our Chandler, AZ Call Center**

    (2225 S Price Rd, Chandler, AZ, 85286)

    **Paid Training -** 7:00am - 330pm (3-4 weeks)

    Looking for a rewarding career with tons of room for growth? Walgreens will sponsor and provide training for you to obtain your AZ pharmacy technician license!

    Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program. This program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

    **Job Summary**

    In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

    **Job Responsibilities**

    + Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

    + Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

    + Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

    + Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

    + Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

    **An Equal Opportunity Employer, including disability/veterans**

    About Walgreens Boots Alliance

    Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

    Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

    WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

    WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

    More company information is available at www.walgreensbootsalliance.com .

    **Job ID:** 1010441BR

    **Title:** Call Center Representative (Onsite)

    **Company Indicator:** Walgreens

    **Employment Type:**

    **Job Function:** Health Care-Pharmacy

    **Full Store Address:** 2225 S PRICE RD,CHANDLER,AZ 85286

    **Full District Office Address:** 2225 S PRICE RD,CHANDLER,AZ,85286-07201-21147-S

    **External Basic Qualifications:**

    + 18 years of age or older.

    + High School Diploma or GED.

    + Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).

    + Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.

    + Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

    + Communicate effectively in writing and verbally.

    **Preferred Qualifications:**

    + At least 1 year of pharmacy technician experience in a retail or call center environment.

    + At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.

    + Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

    + Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).

    + Fluency in Spanish and English.

    .

    **Health and insurance coverage:**

    + FSA & HSA

    + Telehealth

    + Dental coverage

    + Vision coverage

    + Life and personal accident insurance

    + Disability coverage

    **Supporting your well-being:**

    + Well-being resources

    + Free Prescription Savings Club

    + Weight Management discounts

    + Free flu shots

    + Paid time off benefits (PTO)

    + Paid Parental Leave (PPL) Program

    **Financial well-being:**

    + Walgreens Retirement Savings Plan

    + Employee Stock Purchase Plan

    **Programs that can save you money:**

    + Childcare discounts

    + Employee Discount program

    + PerkSpot: Discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.

    **Shift:**

    **Store:**


    Employment Type

    Full Time

  • Sr. Technical Account Manager - Opportunity for Working Remotely
    VMware    Phoenix, AZ 85067
     Posted 1 day    

    ***Role is remote based in the Phoenix Area and candidates must be open to up to 20% regional travel***

    Before you apply, ask yourself…

    Do you “live and breathe” the VMware core stack of products?

    Do you have proven experience with large/global clients?

    Are your dreams filled with vSphere, vCenter, vROPs?

    Do you already have your VCP Certification (or could you get it within the next 90 days)?

    **Why will you enjoy this new opportunity?**

    + Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!

    + As a Technical Account Manager (TAM), you will have the pleasure of using your technical, communication and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.

    + Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.

    + In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain an outstanding work/life balance. As a TAM, you will have the opportunity to specialize in a given VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and the overall impact of VMware’s solutions on business results.

    **Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

    During the first year, you will onboard into the TAM role and work with your assigned customers.

    + The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you

    + You will continue developing & maintaining deep technical knowledge & skills for a given VMware technology area.

    + Three months after engaging with your customers, you will articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.

    + You will establish a long-term relationship with your customers.

    + You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies

    + You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s.

    + Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you.

    + You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives.

    + You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.

    + If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives.

    **The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

    As part of the Customer Success TAM team, you will be working for a long-term period with assigned strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased.

    The number of customers will vary depending on which tier of service the customer purchases. The Global TAM team services our largest customers and are typically dedicated to a single customer. You will also be collaborating with the broader VMware account team and specialists as you perform the following:

    + Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:

    + Deliver technology roadmaps & assessments that provide next step and outcome-focused plans

    + Provide Solution Guidance & best practices review to identify performance optimization opportunities

    + Optimize Operations to confirm activities are aligned with stated technology goals & priorities

    + Provide Industry insights and benchmarking to realize cost savings and reduce operational risk

    + You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion.

    + You will help VMware create ‘customers for life by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to make sure that we drive outcome-focused value to our customers.

    + You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s) while also learning from your peers.

    **What is the leadership like for this role? What is the structure and culture of the team like?**

    The Global TAM team is a family. With our collective knowledgebase, we support one another and leverage each other to support our customers. The team is focused on outcomes, not just activity, helping our customers to consume their VMware solutions and to gain value from their partnership with VMware. We are critical to the success of VMware and celebrate our role in the future of the company. We strive to have a diverse but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer, so when our customers achieve their outcomes, we are successful too. We are an open team who share best practices, and everyone wants their colleagues to succeed and develop a meaningful career and network within VMware and the industry. We support each other and want to give back to each other and our communities, so we welcome innovation and creativity at all levels to be a meaningful contributor to our countries and societies.

    VMware

    Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

    At VMware, we have **EPIC2** Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html . We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html

    _This job requisition is not eligible for employment-based immigration sponsorship by VMware_

    _\#LI-HD1_

    This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

    **Category :** Services and Consulting

    **Subcategory:** Technical Account Management

    **Experience:** Manager and Professional

    **Full Time/ Part Time:** Full Time

    **Posted Date:** 2022-09-28

    VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

    VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

    Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


    Employment Type

    Full Time

  • Customer Service Representative - Work from Home
    Teleperformance USA    Phoenix, AZ 85067
     Posted 1 day    

    Overview:

    Why You'll Choose Us

    Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

    Benefits of working with TP include:

    - Paid Training

    - Competitive Wages

    - Full Benefits (Medical, Dental, Vision, 401k and more)

    - Paid Time Off

    - Employee wellness and engagement programs

    Your Impact

    Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

    Responsibilities:

    Your Responsibilities

    Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

    - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

    - Calmly attempt to resolve and de-escalate any issues

    - Escalate interactions when necessary and appropriate

    - Respond to requests for assistance and/or possible processing payments

    - Track all call related information for auditing and reporting purposes

    - Provide feedback on call issues

    - Upsell if required

    Qualifications:

    What We're Looking for

    - High School Diploma or equivalent

    - IT/Network certifications/degrees preferred

    - 18 years of age or older

    - Proven call center experience

    - Typing 25 WPM

    - Proficient in PC operation and navigation

    - Entry-level network troubleshooting

    - Ability to set up home Wi-Fi network

    - Ability to set up and configure a router or switch

    - Core proficiency with a laptop or desktop computer

    - Able to work independently

    - Have excellent communications skills, both oral and written

    - Ability to work in a constantly changing and fast paced environment

    - Ability to stay composed and objective

    - Strong listening skills

    - Ability to work remotely in a virtual team environment

    Being One of Our People

    It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

    Teleperformance is an Equal Opportunity Employer


    Employment Type

    Full Time


Related Careers & Companies

Business, Entrepreneurialism, and Management

Not sure where to begin?

Match Careers with Interests

Career Exploration

Browse by Field of Interest