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Business, Entrepreneurialism, and Management

Management Analysts

Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

Salary Breakdown

Management Analysts

Average

$90,690

ANNUAL

$43.60

HOURLY

Entry Level

$47,960

ANNUAL

$23.06

HOURLY

Mid Level

$79,400

ANNUAL

$38.17

HOURLY

Expert Level

$133,530

ANNUAL

$64.20

HOURLY


Program Recommendations

Management Analysts

Chandler-Gilbert Community College (MCCCD)

Management

Education

Associate's Degree

Glendale Community College (MCCCD)

Management

Education

Associate's Degree

Gateway Community College (MCCCD)

Management

Education

Associate's Degree

Paradise Valley Community College (MCCCD)

Management

Education

Associate's Degree

Rio Salado College (MCCCD)

Management

Education

Associate's Degree

Scottsdale Community College (MCCCD)

Management

Education

Associate's Degree


Current Available & Projected Jobs

Management Analysts

252

Current Available Jobs

20,780

Projected job openings through 2030


Top Expected Tasks

Management Analysts


Knowledge, Skills & Abilities

Management Analysts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

English Language

KNOWLEDGE

Administration and Management

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Mathematics

KNOWLEDGE

Education and Training

SKILL

Active Listening

SKILL

Critical Thinking

SKILL

Reading Comprehension

SKILL

Complex Problem Solving

SKILL

Judgment and Decision Making

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Problem Sensitivity

ABILITY

Written Comprehension

ABILITY

Deductive Reasoning


Job Opportunities

Management Analysts

  • Sarbanes Oxley IT Compliance Analyst
    U-Haul    Phoenix, AZ 85067
     Posted about 11 hours    

    Location:

    2727 N Central Ave, Phoenix, Arizona 85004 United States of America

    Under the direction of the Director of Corporate Compliance, establish and monitor a series of internal controls that are designed to provide reasonable assurance regarding the achievement of objectives in the following categories: effectiveness and efficiency of operations; reliability of financial reporting; and compliance with applicable laws and regulations in accordance with the Sarbanes-Oxley Act of 2002 (SOX). Identify any weaknesses in these controls and make recommendations on corrective procedures.

    Essential Duties:

    + Reasonable and predictable attendance is essential.

    + Monitor and assess compliance with SOX requirements utilizing internal and external resources, including documentation of new processes and controls, updating existing processes and controls, testing controls (including self-monitoring), remediation and sub-certifications.

    + Examine and evaluate the adequacy and effectiveness of financial and IT controls, policies and procedures and financial reporting at U-Haul.

    + Continuous monitoring of change management practices, system access and security configurations throughout the organization.

    + Review the service organization controls (SOC) report related to external software and update testing if necessary.

    + Work with the Company’s external auditors to gather audit requests and address control deficiencies.

    + Provides financial information to be used in the support of other filing, analysis, and reporting requirements.

    + Other tasks as assigned by supervisor

    + Required Skills/Knowledge:

    + Outstanding analytical and communication (verbal and written) skills

    + Logic

    + Reasoning

    + Attention to detail

    + Interpersonal skills

    + Broad understanding (or ability to learn) various IT system and applications including:

    + Windows, UNIX/Linux, Mainframe, AS400, SQL, Oracle, Oracle Database, Microsoft Azure, SAP, Yardi Voyager, and numerous in-house applications.

    Experience:

    Past work experience with various IT systems and applications in a business environment, and familiarity with Oracle and SQL servers and databases is a plus. IT security and audit experience is also preferred.

    Education/Training Requirements:

    Bachelor’s degree in Information Technology or an equivalent level of experience. Professional certifications such as Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM) or Certified Information Systems Auditor (CISA) are advantageous.

    Tools/Machinery:

    Must be able to operate standard office equipment including PC, phone, copier, calculator, etc.

    Contacts:

    Frequent contacts either in person, verbal or written with other departments including IT personnel and business users across multiple departments.

    Work Environment:

    Usual office conditions

    Confidentiality:

    This position requires regularly working with confidential data. Detailed company financial data, department budgets, personnel information, (i.e., salaries).

    Mental Requirements:

    Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.

    Physical Demands:

    + The work is sedentary. Typically, the person may sit comfortably to do the work. There may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

    + The physical demands MOST OFTERN used to perform essential duties:

    + Depth perception, digital dexterity, feeling, grasping, hearing, reaching, seeing, sitting, standing, talking, turning, walking, working speed, lifting (min. 5 lbs. assisted or unassisted)

    Additional Information:

    + Position requires a Confidentiality/Non-Compete agreement.

    + Must maintain good housekeeping practices in the work area and comply with all safety rules and procedures. It is mandatory that all accidents and injuries be reported immediately to the supervisor.

    + Must maintain just-in-time production methods, along with total quality control at the source of the work being performed.

    + Must read company publications such as “U-Haul News”, policy bulletins, and other publications provided by supervisor, to understand U-Haul’s Primary Service Objective (to provide a better and better product and service to more and more people at a lower and lower cost).

    + Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.

    + Perform other related duties as required or assigned including assisting in the recovery of lost or stolen U-Haul property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer.

    U-Haul Offers:

    + Full Medical coverage

    + Prescription plans

    + Dental & Vision Plans

    + New indoor fitness gym

    + Gym Reimbursement Program

    + Registered Dietitian Program

    + Weight Watchers

    + Onsite medical clinic for you and your family

    + Career stability

    + Opportunities for advancement

    + Valuable on-the-job training

    + Tuition reimbursement program

    + Free online courses for personal and professional development at U-Haul University®

    + Business and travel insurance

    + You Matter Employee Assistance Program

    + Paid holidays, vacation, and sick days

    + Employee Stock Ownership Plan (ESOP)

    + 401(k) Savings Plan

    + Life insurance

    + Critical Illness/Group Accident

    + 24-hour physician available for kids

    + MetLaw Legal program

    + MetLife auto and home insurance

    + Mindset App Program

    + Discounts on cell phone plans, hotels, and more

    + LifeLock Identity Theft

    + Savvy consumer wellness programs - from health care tips to financial wellness

    + Dave Ramsey’s SmartDollar Program

    + U-Haul Federal Credit Union

    + Wellness Program

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.


    Employment Type

    Full Time

  • Administrative Assistant - Phoenix, AZ
    Bowman    Phoenix, AZ 85067
     Posted about 14 hours    

    **Description**

    **Purpose**

    To provide administrative support to an operations team/department through all phases of business including proposals and response letters, as well as assisting with work / change orders, submittals, and research.

    **Key Responsibilities**

    **Leadership and Direction**

    + Perform work under moderate supervision. Receive direction on moderately complex assignments, tasks, and execution. Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles. Review work produced by junior staff for quality assurance.

    **At the Operational and Company Level**

    + Greet scheduled visitors and accompany to appropriate area or person.

    + Coordinate and arrange meetings, prepare agendas, reserve, and prepare facilities.

    + Communicate with internal and external clients, Project Managers, and other staff on project related matters.

    + Act at times as the liaison between workgroups and outside stakeholders – suppliers, clients, etc. Also act as liaison with corporate headquarters, disseminating information to local office staff accordingly.

    **Do the Work**

    + Perform administrative duties such as coding documents, copying, scanning, printing, binding, collating, data entry, research, etc.

    + Organize and maintain file system, file correspondence and other records.

    + Make copies of correspondence and other printed material.

    + Prepare outgoing mail and correspondence.

    + Handle all incoming mail; scan, date, distribute and file.

    + Maintain office supplies inventory; anticipate needed supplies; place and expedite orders for supplies.

    + Compose and type routine correspondence and spreadsheets.

    + Serve as back up to receptionist function as required.

    + Create and track work requests.

    + Assist with the timesheet and invoicing process for assigned departments.

    + Review invoices for accuracy within assigned department.

    + Anticipate future needs and respond to changing situations.

    + Effectively manage conflicting priorities, including organizing workflow, and teaming with colleagues to accomplish tasks and balance workloads.

    + Research and prepare reports relating to departmental projects and activities.

    + Receive and screen telephone calls; answer questions; and take accurate messages.

    + Perform special projects as assigned.

    + Assist other administrative team members as needed.

    **Success Metrics and Competencies**

    **_Ideal candidate will consistently demonstrate..._**

    + Ability to work both independently and within a team environment.

    + Ability to effectively communicate with all levels of the organization and external partners.

    + Strong sense of urgency in responding to constituents.

    + Effective verbal and written communication skills.

    + Effective organizational skills and attention to detail.

    + Strong work ethic and positive attitude.

    + Professional appearance, approach, and demeanor.

    + Dependability and punctuality.

    **Education, Work Experience, Licensure/Certifications, and Technical Requirements**

    + High School Diploma, GED, or equivalent commensurate experience required.

    + Post-High School education, Associate’s, or Bachelor’s degree preferred.

    + Three or more (3+) years of experience in an administrative role.

    + Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)

    + Must hold a valid state driver’s license and successfully pass a motor vehicle check.

    **Physical Demands and Working Environment**

    + Primarily indoor professional office environment, which can consist of possible bright/dim light, noise, fumes, odors, and traffic.

    + Mobility around an office environment.

    + Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    + Occasional lifting or carrying up to 20 pounds.

    + Occasional pushing or pulling up to 20 pounds.

    + Occasional reaching outward or above shoulder.

    **_Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice._**

    \#LI-SJ1

    **Qualifications**

    **Behaviors**

    **Preferred**

    + **Team Player:** Works well as a member of a group

    **Motivations**

    **Preferred**

    + **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • Banquet Administrative Assistant - Arizona Biltmore, A Waldorf Astoria Resort
    Hilton Global    Phoenix, AZ 85001
     Posted about 21 hours    

    The iconic Arizona Biltmore is looking for a Positionto join the Department Team!
    Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation . This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).
    Classification:{Full-Time, Part-Time, On-Call, Seasonal}
    Shift: Various - must have availability to work weekdays, weekends, and holidays.
    The ideal candidate will have the following qualifications:


    * Fun, energetic personality
    * Administrative Assistant experience
    * Banquet knowledge
    * Great with different computer programs (i.e. Unifocus and Delphi)
    * Customer Service and hospitality experience

    Want to learn more? Hotel Website , Instagram , Facebook
    What will I be doing?
    Provide department staff with administrative support including typing, filing, answering telephones, maintaining calendars, mail, correspondence, BEO's, meetings and records. Coordinate and implement department activities and projects, as assigned. May assist in servicing clients.


    * Provide department staff with administrative support including typing, filing, answering telephones, maintaining calendars, mail, correspondence, BEO's, meetings and records.
    * Coordinate and implement department activities and projects, as assigned.
    * May assist in servicing clients.

    What are we looking for?
    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


    * Hospitality - We're passionate about delivering exceptional guest experiences.
    * Integrity - We do the right thing, all the time.
    * Leadership - We're leaders in our industry and in our communities.
    * Teamwork - We're team players in everything we do.
    * Ownership - We're the owners of our actions and decisions.
    * Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:


    * Quality
    * Productivity
    * Dependability
    * Customer Focus
    * Adaptability

    What will it be like to work for Hilton?
    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:


    * Access to your pay when you need it through DailyPay
    * Medical Insurance Coverage - for you and your family
    * Mental Health Resources
    * Best-in-Class Paid Time Off (PTO)
    * Go Hilton travel discount program
    * Supportiveparental leave
    * Matching 401(k)
    * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
    * Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
    * Career growth and development
    * Team Member Resource Groups
    * Recognition and rewards programs

    User Supplied Image


    Employment Type

    Full Time

  • Admin Assistant Sr - Onsite Phoenix
    TriWest Healthcare Alliance    Phoenix, AZ 85001
     Posted 1 day    

    ~Veterans, Reservists, Guardsmen and military family members are encouraged to apply~
    Job Summary

    Provides administrative support to the Core Leadership Team (CLT) members, including scheduling meetings and maintaining calendars, meeting planning, arranging travel and creating expense reports, maintaining and distributing meeting minutes, handling telephone calls, filing, and developing and maintaining spreadsheets and contact lists. Serves as first-level respondent to phones for CLT members including the President/CEO.
    Education & Experience
    Required:
    • Bachelor's Degree and/or equivalent work experience • 5+ years of administrative experience to include coordinating travel arrangements and itineraries • Must have working knowledge of Microsoft Office software including Outlook, Visio, Word and Excel
    Preferred:
    • Experience in a healthcare environment • Experience with project Coordination, event planning and meeting planning • Experience working for executive leaders
    Key Responsibilities

    • Assists Core Leadership Team members in the Executive Office suite with administrative support needs, such as answering telephones, calendaring, mail distribution for the CLT members, message handling, general editing, printing of meeting materials, etc. • Answers telephones for executives/CLT members. Serves as back up to phone line for President/CEO. Responds professionally and appropriately. • Coordinates phone coverage and ensures professional image to internal and external customers. • Prepares reports by collective and analyzing information. • Maintains CLT members' appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. • Staff meetings, takes minutes and plans logistics. • Coordinates with Human Capital to insure hiring of Executive Members or Consultants, by insuring onboarding needs are met prior to the start date - ordering IT equipment, desk set up, office tours and introducing new team members and scheduling introductory meetings.
    • Demonstrates ability to work well in a team environment, by coordinating with other staff in the executive suite and working with others throughout the company. • Anticipates executive needs while managing day to day workflow and priorities. Prepares packets of materials needed by CLT for correspondence, appointments, meetings, conferences, and other events. Ensure CLT member has meeting materials prior to meetings. • Establishes and maintains effective relations with members of the management team, TriWest executives, staff and external entities. • Coordinates lunches as requested, for CLT members and/or executive meetings. • Schedules and maintains calendars for the CLT members, as requested. • Coordinates travel arrangements for CLT members, including flights, hotel, and ground transportation. Creates travel expenses. • Maintains confidentiality of information not publicly disseminated. Ensures that confidential records are safe-guarded in an appropriate manner. Takes steps to ensure release of confidential to others is appropriate. • Uses PowerPoint, Excel, and Visio to edit CLT presentations and organization charts/process flow charts, as requested by CLT members. • Performs other duties as assigned. • Regular and reliable attendance is required.
    Competencies
    Communication / People Skills:Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
    Computer Literacy:Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications
    Empathy / Customer Service:Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.
    Independent Thinking / Self-Initiative:Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
    Multi-Tasking / Time Management:Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
    Organizational Skills:Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.
    Technical Skills:Influence the actions and opinions of others in a positive direction and build group commitment.
    Company Overview
    Taking Care of Our Nation's Heroes.
    It's Who We Are. It's What We Do.
    Do you have a passion for serving those who served?
    Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!
    Our job is to make sure that America's heroes get connected to health care in the community.
    At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.
    Benefits
    We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:


    * Medical, Dental and Vision Coverage
    * Generous paid time off
    * 401(k) Retirement Savings Plan (with matching)
    * Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
    * Tuition reimbursement
    * Paid volunteer time

    Equal Employment Opportunity
    TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws. User Supplied Image


    Employment Type

    Full Time

  • Workforce Management Analyst
    The Judge Group Inc.    Tempe, AZ 85280
     Posted 1 day    

    Location: Tempe, AZ
    Salary: Depends on Experience
    Description: Our client is currently seeking a Workforce Management Analyst



    Responsibilities and Notes!

    Creates Schedules / Events - Real Time Analyst looking and phone queues, will be working with management.
    •Workforce Management Tool used : Calabrio. •Calabrio, AWS, CISCO experience is a plus.

    •Tableau, SQL, Power BI experience is NOT required, BUT is a plus.

    •Excel experience is not required but is a plus (some reporting is required)

    •1-2 years min. experience

    •Schedule : 9/9:30 am - 6/6:30 pm Hybrid (Twice a week in office)

    •Background doesn't have to be Banking but banking is prefered. Experience in a call center setting is also helpful.

    Responsibilities: The Real Time WFM Analyst is a positive agent for change with a proven ability to support teams through strategic, transformational, and sometimes disruptive changes to meet the evolving needs of our client. This role will support day to day service level attainment in an inbound call, email, and chat environment. This is a new role for our client, to support improved real time performance of speed of answer for calls, email and chat.

    • Action same day and week-of scheduling changes and adjustments for planned and unplanned out of office, systems issues, and business needs for a department of approximately 250 agents

    • Leverage workforce planning tools, Cisco or AWS tools, CRM databases, Microsoft Outlook, and other reporting to minimize client wait times and optimize service levels. Re-skilling employees in real time to in-demand queues will also be required.

    • Partner with IT and telecom support to help identify, report, and resolve systems issues or outages • Support scheduling updates, scheduling non-production activities, WFM tool user administration and other similar duties

    • Engage with managers of teams to share trends or patterns, offer ideas on scheduling, or recommend changes to scheduled activities

    • Support basic and ad hoc reporting Success Metrics include:

    • Service level for phone calls (80% of calls answered within 20 seconds), cases completed within designated service level agreements

    • Department-level abandonment rates, maximum call answer delay and department level schedule adherence

    • Individual group and overall CAS SLA goals Qualifications,

    Skills and Requirements:

    • Understanding of call routing, call prioritization and call related metrics

    • Good understanding of workforce management tools (such as Calabrio, NICE or Verint) and phone systems with proficiency in Microsoft Excel

    • Ability to perform many concurrent assignments and determine the need for changing priorities

    • Strong organizational skills with the ability to prioritize to meet deadlines, strong attention to detail • Capacity to be a self-starter and motivated to help business partners and colleagues achieve their goals Preferred Skills and Experience:

    • Bachelor's degree in business or a related field and 1 years WFM experience in a contact center Experience with Calabrio, Amazon Web Services or Cisco

    Contact: [email protected]

    This job and many more are available through The Judge Group. Find us on the web at www.judge.comUser Supplied Image


    Employment Type

    Full Time

  • Workforce Management Analyst
    The Judge Group Inc.    Tempe, AZ 85280
     Posted 1 day    

    Location: Tempe, AZ
    Salary: Depends on Experience
    Description: Our client is currently seeking a Workforce Management Analyst



    Responsibilities and Notes!

    Creates Schedules / Events - Real Time Analyst looking and phone queues, will be working with management.
    •Workforce Management Tool used : Calabrio. •Calabrio, AWS, CISCO experience is a plus.

    •Tableau, SQL, Power BI experience is NOT required, BUT is a plus.

    •Excel experience is not required but is a plus (some reporting is required)

    •1-2 years min. experience

    •Schedule : 9/9:30 am - 6/6:30 pm Hybrid (Twice a week in office)

    •Background doesn't have to be Banking but banking is prefered. Experience in a call center setting is also helpful.

    Responsibilities: The Real Time WFM Analyst is a positive agent for change with a proven ability to support teams through strategic, transformational, and sometimes disruptive changes to meet the evolving needs of our client. This role will support day to day service level attainment in an inbound call, email, and chat environment. This is a new role for our client, to support improved real time performance of speed of answer for calls, email and chat.

    • Action same day and week-of scheduling changes and adjustments for planned and unplanned out of office, systems issues, and business needs for a department of approximately 250 agents

    • Leverage workforce planning tools, Cisco or AWS tools, CRM databases, Microsoft Outlook, and other reporting to minimize client wait times and optimize service levels. Re-skilling employees in real time to in-demand queues will also be required.

    • Partner with IT and telecom support to help identify, report, and resolve systems issues or outages • Support scheduling updates, scheduling non-production activities, WFM tool user administration and other similar duties

    • Engage with managers of teams to share trends or patterns, offer ideas on scheduling, or recommend changes to scheduled activities

    • Support basic and ad hoc reporting Success Metrics include:

    • Service level for phone calls (80% of calls answered within 20 seconds), cases completed within designated service level agreements

    • Department-level abandonment rates, maximum call answer delay and department level schedule adherence

    • Individual group and overall CAS SLA goals Qualifications,

    Skills and Requirements:

    • Understanding of call routing, call prioritization and call related metrics

    • Good understanding of workforce management tools (such as Calabrio, NICE or Verint) and phone systems with proficiency in Microsoft Excel

    • Ability to perform many concurrent assignments and determine the need for changing priorities

    • Strong organizational skills with the ability to prioritize to meet deadlines, strong attention to detail • Capacity to be a self-starter and motivated to help business partners and colleagues achieve their goals Preferred Skills and Experience:

    • Bachelor's degree in business or a related field and 1 years WFM experience in a contact center Experience with Calabrio, Amazon Web Services or Cisco

    Contact: [email protected]

    This job and many more are available through The Judge Group. Find us on the web at www.judge.comUser Supplied Image


    Employment Type

    Full Time

  • Decision Science Analyst - Mid Level
    USAA    Phoenix, AZ 85067
     Posted 1 day    

    **Why USAA?**

    Let’s do something that really matters.

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    **The Opportunity**

    We are seeking a dedicated Decision Science Analyst - Mid Level for our Analytic Solutions team in the Enterprise Data & Analytics Office. This team provides data driven insights to its internal customers through BI tools such as Tableau. Attribute development, UDA elimination, along with automated data flows allow our group to provide extensive reporting that influences decisions based on the stories the boards communicate. Team consists of Decision Science Analysts, Business Intelligence Analysts, Technical Business Analysts, and Product Owners.

    This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

    As a Decision Science Analyst, you will provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and motivate change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

    **What you'll do:**

    + Uses intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

    + Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.

    + Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.

    + Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management.

    + Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

    + Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).

    + Integrates/transforms disparate data sources and figures out appropriate data hygiene techniques to apply.

    + Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.

    + Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

    + Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy.

    + Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative subject area with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance).

    + Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

    + Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

    **What sets you apart:**

    + Experience with PYTHON, SQL, SAS, EXCEL, BI TOOLS/TABLEAU

    + Nice to have experience with SNOWFLAKE, R

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520.00 - $165,340.00 **.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    Relocation assistance is **not** available for this position.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Compliance Administrative Assistant (#77)
    Sunstates Security    Phoenix, AZ 85067
     Posted 1 day    

    Compliance Administrative Assistant (#77)

    Phoenix, AZ, United States of America

    BackApply Now

    Back

    Apply Now

    Overview

    Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while beingrecognized by Forbes as one of America’s Best Employers in 2021 and 2022. (https://www.sunstatessecurity.com/sunstates-named-best-midsize-employer-2022-by-forbes/)

    At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement.

    If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

    Job Skills / Requirements

    Sunstates Securityis currently hiring anAdministrative Assistantto provide support to theCompliance Departmentat a localmanufacturing and distribution companyin thePhoenixarea. This position isFull-time, working Mon- Fri 8 am-5 pm.

    The Compliance Administrative Assistant will provide administrative assistance to the Compliance Officer by interpreting and processing compliance data through charting and graphing. The Admin Assistant will also assist with compliance audits and presentations by reviewing, sorting, verifying, documenting and compiling data.

    Requirements:

    + 2+ years providing clerical or adminstrative support

    + Must have expert working skills in MS Office, with a highly refined proficiency in MS Excel

    + Expert data entry and typing skills

    + Excellent written and verbal communication skills

    + Strong knowledge of compliance work and spreadsheet use for compliance is preferred

    + Exceptional organizational and time management abilities

    + Ability to work independently and collaboratively in a fast-paced environment

    Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses, paid time off, premium holiday pay, tuition reimbursement, are avaialble for qualified candidates.

    Education Requirements (Any)

    High School diploma or equivalent

    Additional Information / Benefits

    Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our team.

    We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

    Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Sick Days, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

    This job reports to the Manager

    This is aFull-Timeposition1st Shift.

    Number of Openings for this position: 1

    BackApply Now

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    Employment Type

    Full Time

  • Sr. Engineer Operations Research Analyst
    RTX Corporation    Tucson, AZ 85702
     Posted 1 day    

    Date Posted:

    2023-11-28

    Country:

    United States of America

    Location:

    AZ805: RMS AP Bldg 805 1151 East Hermans Road Building 805, Tucson, AZ, 85756 USA

    Position Role Type:

    Onsite

    About Us:

    At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

    Job Summary:

    Integrated Solutions Modeling & Architecture (ISMA) directorate develops, evaluates, and implements architectures solutions for our customers’ largest, most complex challenges across all operational domains. We define and develop novel solutions to emerging operational needs, push the boundaries of innovation to establish next generation mission solutions, and chart a course for Raytheon and our customers you will be proud to look back on. Supporting this mission are teams driving flexible integration solutions crossing all product areas (sensors, effectors, command and control, logistics and operations), developing tools and methods to evaluate system level studies and visualization based on customer requirements.

    As a Sr. Engineer Operations Research Analyst, you will participate in challenging multi-disciplinary research across integrated product teams consisting of Performance Simulation, design, development, and utilization of high-fidelity digital simulation software in advanced technical computing environments. You will also contribute to system modeling and data analysis activities for the purposes of supporting new business, missile system design, performance assessment and flight tests according to the program schedule.

    Responsibilities to Anticipate:

    + You will participate in trade studies, research, development, and implementation of machine learning-based solutions to support warfighter capability needs.

    + You will conduct research into advanced neural network techniques to solve real-world warfighter problems.

    + You will participate in the development and implementation of model-based solutions to support mission trade studies and performance simulations and ensure they meet defined requirements and functions.

    + You will contribute your knowledge of performance engineering practices, and procedures, to evaluate work across a wide range of intriguing computational problems.

    + You will contribute and collaborate in a team environment, receiving inputs from the program or team experts, and work on diverse projects, determining and developing approaches and solutions.

    + You will provide development support throughout the product lifecycle.

    Qualifications You Must Have:

    + Requires a bachelor’s degree in engineering, Science, Physics, Mathematics, or Operations Research, and a minimum of five (5) years or more of documented work and/or academic experience in Systems Engineering, Modeling and Simulation, or Operation Research, with specific experience in the following areas (a master’s degree will satisfy 2 years of work experience and a PhD will satisfy the work experience)

    + Experience with mathematical methods relating to neural networks, machine learning, and artificial intelligence.

    + Using numerical computing environments such as MATLAB

    + Experience with high fidelity simulations

    + The ability to obtain and maintain a US security clearance prior to the start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

    Qualifications We Value:

    + Master’s degree in mathematics, Operations Research, Computer Engineering, Computer Science, Physics, Electrical Engineering, Industrial Engineering, or Aeronautical/Aerospace Engineering preferred.

    + PhD in Mathematics, Operations Research, Computer Engineering, Computer Science, Physics, Electrical Engineering, Industrial Engineering, or Aeronautical/Aerospace Engineering highly valued

    + Experience with neural networks strongly preferred.

    + Defense industry experience preferred.

    What We Offer:

    + We offer a robust total rewards package including compensation, healthcare, wellness, retirement, work/life benefits, career development and recognition programs.

    + Some of the best benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.

    Location: Tucson, AZ

    Role Type: Onsite (airport Site)

    Additional Information:

    + *Please consider the following role type definitions as you apply for this role.

    + Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

    + This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

    Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

    To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

    The following position is to join our Corporate or Research Center Team:

    Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project

    management. Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.

    Typically requires:

    A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience

    Engineering/Other Technical Positions:

    Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

    RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

    Privacy Policy and Terms:

    Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


    Employment Type

    Full Time

  • administrative assistant
    Randstad US    phoenix, AZ 85067
     Posted 1 day    

    administrative assistant.

    + phoenix , arizona

    + posted 1 day ago

    **job details**

    summary

    + $18 - $23 per hour

    + temporary

    + high school

    + category office and administrative support occupations

    + referenceAB_4405466

    job details

    Ready to put your administrative skills to use while also acquiring new ones? Highly polished administrative support professionals truly have their fingers on the pulse of the organization: meetings, agendas, emails, special projects — they know where the action is, because they're the ones facilitating most of it. No surprise, then, that hands-on admins are among the most sought-after professionals on the job market today. Read on to learn more about the roles we're hiring for, and if you're qualified, be sure to . We'll get back to you promptly if we think you're a good fit.

    salary: $18 - $23 per hour

    shift: First

    work hours: 8 AM - 5 PM

    education: High School

    Responsibilities

    + Answer and direct phone calls

    + Organize and schedule appointments

    + Plan meetings and take detailed minutes

    + Write and distribute email, correspondence memos, letters, faxes and forms

    + Assist in the preparation of regularly scheduled reports

    + Develop and maintain a filing system

    + Update and maintain office policies and procedures

    + Order office supplies and research new deals and suppliers

    + Maintain contact lists

    + Book travel arrangements

    + Submit and reconcile expense reports

    + Provide general support to visitors

    + Act as the point of contact for internal and external clients

    + Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

    Skills

    + Maintaining Calendars

    + Scheduling Appointments

    + Written Communication

    + Oral Communication

    + Answering Phones

    Qualifications

    + Years of experience: 1 year

    + Experience level: Entry Level

    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    **get in touch**

    we are here to help you with your questions.

    BG

    **brandon gonzalez**

    + +1 602 606 4499 (tel:+1 602 606 4499)

    + [email protected]


    Employment Type

    Full Time


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