Mcccd pipelineaz com

Applied Technology

Maintenance and Repair Workers, General

Perform work involving the skills of two or more maintenance or craft occupations to keep machines, mechanical equipment, or the structure of an establishment in repair.

Salary Breakdown

Maintenance and Repair Workers, General

Average

$36,080

ANNUAL

$17.35

HOURLY

Entry Level

$26,600

ANNUAL

$12.79

HOURLY

Mid Level

$34,270

ANNUAL

$16.48

HOURLY

Expert Level

$43,370

ANNUAL

$20.85

HOURLY


Program Recommendations

Maintenance and Repair Workers, General

Estrella Mountain Community College (MCCCD)

Power Systems Technology

Education

Associate's Degree

Gateway Community College (MCCCD)

Maintenance Technician: Apartments

Education

Associate's Degree


Current Available

Maintenance and Repair Workers, General

764

Current Available Jobs


Top Expected Tasks

Maintenance and Repair Workers, General


Knowledge, Skills & Abilities

Maintenance and Repair Workers, General

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Mechanical

KNOWLEDGE

Building and Construction

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

English Language

SKILL

Equipment Maintenance

SKILL

Repairing

SKILL

Troubleshooting

SKILL

Critical Thinking

SKILL

Monitoring

ABILITY

Arm-Hand Steadiness

ABILITY

Manual Dexterity

ABILITY

Near Vision

ABILITY

Problem Sensitivity

ABILITY

Information Ordering


Job Opportunities

Maintenance and Repair Workers, General

  • Maintenance Mechanic
    Cacique Foods LLC    Gilbert, AZ 85297
     Posted about 2 hours    

    El Sol Mexican Cafe' & Bakery was founded over 30 years ago by Daniel and Beatriz De La Cruz in Chandler, Arizona. Initially salsa was made in their kitchen and sold to friends and family. El Sol Foods new manufacturing facility was built in 2005 by the granddaughter, Marisol and her husband Ryan Bullock, to keep up with consumer demands of their salsa. In 2019, El Sol was acquired by Cacique Inc. Cacique is one of the largest Hispanic perishable food companies in the country.

    The Maintenance Mechanic will be responsible for Food Safety and practicing and enforcing all GMPs and appropriate food defense techniques. In addition, the Maintenance Mechanic will be responsible for reporting all production and maintenance issues to the Production Supervisor/Manager.

    Benefits of this role:
    - Company paid life and AD&D insurance, as well as medical, dental, vision, pet, and other insurances available
    - 401(k) with employer match
    - Paid holidays, paid birthday day off
    - Paid sick and vacation time
    - Annual bonus
    - Working for a small plant - 25 people total at this site - with the resources of a larger company (500+ teammates total)
    - Chips and salsa readily available at all times!

    Duties/Essential Job Functions:

    - Responsible for both mechanical and electrical engineering maintenance issues around the facility.
    - Undertake planned maintenance, breakdown repair and condition monitoring activities of plan and equipment.
    - Report to Operation staff on status of machine breakdowns
    - Manage and deliver departmental based projects
    - Attend and contribute to regular tam meetings (some of which will occasionally be outside of your normal working hours)
    - Produce Excel and Word-based production reports as required.
    - Proactively identify and implement improvements to operational machine and resource efficiencies while considering the impact on other departments. Promoting a continuous improvement culture within the department.
    - Work in conjunction with Operations staff on daily operational engineering related issues and continuous improvement teams.
    - Manage sub-contractors as needed.
    - Identify creative ways to reduce cost by streamlining processes and systems.
    - Responsible for ensuring that a clean, tidy and hazard free working environment is maintained to defined standards.
    - Contribute to Six Sigma activities as they relate to own area of responsibility.
    - Perform general administration tasks as necessary.
    - Follow all required work safe practices. This would include wearing of all required PPE in designated areas, confined space safety, safe chemical handling, fall restraints, etc.
    - Complete assigned work within scheduled time
    - Ensure that machines are working properly and safely
    - Notify Manager about equipment and production problems
    - Follow all GMPs and safety company policies and procedures
    - Attend all required training programs sponsored by the company such monthly safety meeting, GMP, Chemical handling, etc.
    - Excellent attendance required, dependable, trustworthy, strong work ethic, respect for others.

    All El Sol employees are expected to produce and promote our products and services in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices and Quality/Food Safety Management Systems.

    **Management retains the discretion to add or change the duties of the position at any time.**

    Required Skills:
    - Willing and able to work flexible shifts and hours, including overtime, weekends, and holidays
    - Ability to demonstrate and practice safety work habits
    - Ability to effectively work in a team environment
    - Ability to exhibit sense of ownership and accountability

    Required Knowledge:
    - Demonstrated comfort with data entry and accuracy
    - Basic Computer Skills (Outlook, Excel and Word)
    - Effective verbal and written communication skills
    - Ability to write and read English
    - Ability to demonstrate alpha and numeric matching skills
    - Ability add, subtract, multiply and divide in all units of measurements

    Physical Requirements:
    - Physical, able to stand, walk, bend and lift to 50 pounds if necessary.
    - Ability to work in wet and loud environment.
    - Ability to work in confine spaces

    Required Experience:
    - 5 years of Maintenance Mechanic work experience or equivalent knowledge within a food grade manufacturing facility
    - Packaging machinery an experience
    - 5 years of PLC experience.
    - Fluid Processing experience
    - Excellent troubleshooting and diagnostic abilities
    - 5 years of Electrical knowledge of control, low and high voltage systems


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Interest

    Applied Technology

    Employment Type

    Full Time

  • Automotive Maintenance Technician – Tolleson, AZ
    Bridgestone Retail Operations    Tolleson, AZ 85353
     Posted about 12 hours    

    Automotive Maintenance Technician – Tolleson, AZ

    Apply today to learn more about why Bridgestone Retail Operations is the right place to build your career!

    https://www.bebridgestone.com

    Job Responsibilities for Automotive Maintenance Technician
    • Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions, cooling and electrical
    • Change oil and/or transmission fluid and filters
    • Install and perform tire maintenance
    • Install batteries, shock absorbers, exhaust systems and check electrical systems
    • Road test vehicles

    Minimum Requirements for Automotive Maintenance Technician
    Required:
    • Reading and writing
    • Ability to learn basic mechanical tasks
    • Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
    Preferred:
    • Experience in automotive service industry preferred

    Bridgestone Retail Operations, LLC operates more than 2,200 stores and employs over 22,000 teammates. Our locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works. We are one of the most trusted automotive care providers - join our team as a Maintenance Technician today!

    We are An Equal Opportunity Affirmative Action Employer
    “One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."

    Anthony Pena - 312-982-0962


    Field of Interest

    Retail, Sales & Marketing

    Employment Type

    Full Time

  • Fleet Maintenance Manager
    Transdev    Phoenix, AZ 85067
     Posted about 13 hours    

    **Overview**

    The Fleet Maintenance Manager will perform complex professional and administrative work directing the proper maintenance support services. Responsible for the supervision of the Maintenance Department and also general staff duties.

    **Responsibilities**

    **What will you do?**

    + Establish, implement, and sustain a maintenance program in accordance with customer mandates, regulatory requirements, and Transdev standards.

    + Maintain vehicles in a safe, clean, and reliable manner to fulfill contractual obligations and ensure customer satisfaction.

    + Establish a Quality Assurance Program in accordance the Maintenance Manual

    + Establish a Maintenance Self-Audit Program in accordance with the Maintenance Manual.

    + Remain technically competent on current equipment, as well as industry trends, methods, and technologies. Attend internal and external seminars and workshops as appropriate.

    + Monitor productivity, fleet reliability and performance, vehicle cleanliness, and all aspects of safety.

    + Establish preventive maintenance schedules and ensure 100% compliance.

    + Analyze road call and defect reports for timely response. Track failure trends and repeat problem vehicles.

    + Review reports daily to ensure timely and proper handling of vehicle defects, parts orders, work orders and PMI forms.

    + Manage the input and quality of data entry into the Ron Turley & Associates (RTA) software program (or client-mandated software) to ensure proper tracking and reporting of information.

    + Ensure optimum staffing levels. Interview and hire technicians in accordance with established company policy and client’s contractual requirements.

    + Monitor technicians’ work performance and productivity to determine training requirements.

    + Conduct periodic employee meetings to ensure timely distribution of information and monitor contract performance, areas of concern, and client and employee issues.

    + Prepare all necessary maintenance reports, correspondence, and documents required by the client, regulatory agencies, and/or Transdev.

    + Keep maintenance areas safe, clean and organized, and ensure use of appropriate safety/personal protection equipment.

    + Conduct performance appraisals of direct report personnel including Foreman/Supervisors, Parts Manager, Parts Clerks, and Maintenance Clerks. Conduct appraisals of Technicians and Service Workers when necessary.

    + Manage warranty program by tracking claims, invoicing warranty work, and maintaining warranty work records.

    + Ensure that proper inventory levels are maintained to facilitate appropriate maintenance. The optimum inventory turn ratio is 3.0 or less; this criteria may be modified based on fleet size, age of equipment, and/or contractual requirements.

    **Qualifications**

    **What will you need?**

    **Essential Knowledge and Skills:**

    + High school diploma or GED.

    + College degree a plus but a combination of education and experience may be considered.

    + 5 years of experience in the repair and maintenance of all types of automotive and transit equipment or an equivalent combination of training and experience.

    + Comprehensive knowledge of diesel engines and/or internal combustion engines, automatic transmissions, airbrakes, steering and drivelines.

    + Possess a basic understanding of the theory of electricity and also be able to read and understand wiring diagrams.

    + Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

    + Ability to work with Word and Excel

    + Experience with shop labor relations a plus.

    + ASE certifications a plus

    + Ability to obtain a commercial driver’s license with a passenger endorsement.

    + Prior experience with computerized diagnostic equipment.

    **PHYSICAL DEMANDS**

    + Work may be accomplished in doors and in air conditioned or well ventilated facilities or in open garage facility/outdoors.

    + Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

    + May be required to lift up to 75 pounds

    **How we are keeping our employees and customers safe?**

    + Strict adherence to CDC Guidelines

    + Enhanced vehicle cleaning/disinfecting measures with concentrated focus on high frequency touch areas

    + PPE Distribution (Hand Sanitizer, masks, gloves)

    + Social Distancing Enforced

    + Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas

    **_About us:_**

    _Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment._

    _For more information please visit our website at www.transdevna.com/careers_

    _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._

    _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

    _Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._

    _EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm\_

    _Drug free workplace_

    _If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check_

    **Job Locations** _USA-AZ-Phoenix_

    **Posted Date** _22 hours ago_ _(11/27/2022 4:22 PM)_

    **_Requisition ID_** _2022-24531_

    **_Position Category_** _Maintenance/Mechanics/Parts/Utility/Materials_

    **_Internal Reference_** _609_

    **_Company/Division_** _Transdev Services_


    Employment Type

    Full Time

  • Building Maintenance Technician Apprentice in Phoenix AZ
    CBRE    Phoenix, AZ 85067
     Posted about 13 hours    

    Building Maintenance Technician Apprentice in Phoenix AZ

    Job ID

    96457

    Posted

    28-Nov-2022

    Service line

    GWS Segment

    Role type

    Full-time

    Areas of Interest

    Engineering/Maintenance

    Location(s)

    Phoenix - Arizona - United States of America

    **JOB SUMMARY**

    1 year training program: Performs entry-level preventive maintenance and corrective repair of buildings, industrial systems, equipment and grounds in an on-the-job training working environment. Working under close supervision, assists in monitoring building system operations and performance. Utilizes several entry-level trade skills such as carpentry, plumbing, electrical, painting, roofing, heating and cooling.

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**

    Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.

    Observes and receives training, instruction, and guidance on various building operations processes.

    Adheres to existing working practices, methods, procedures, and undertakes relevant training and development activities.

    Performs general labor work as assigned. Completes maintenance and repair records as required. Runs errands to support projects.

    Maintains lighting systems throughout the facility, cleaning fixtures and replacing bulbs and lamps, including participation in any lamp recycling programs.

    Assists with installation and modification of building equipment systems, under supervision.

    Assists with troubleshooting and repairs of buildings and installed systems to include: plumbing systems, kitchen equipment, roofs, drains, shop, and HVAC, under supervision.

    Performs housekeeping functions and maintains the professional appearances of the property, equipment, engineering spaces, and common areas.

    Paints and patches drywall. Performs other minor carpentry repairs under supervision.

    Maintains grounds of facility or property performing such tasks as raking, sweeping, leaf blowing, pressure washing or snow removal.

    Facilitates office access and office moves by providing moving crates, assembling furniture, office keys, nameplates, etc. Maintains key inventory.

    Responds quickly to emergency situations, summoning additional assistance as needed.

    Prepares meetings and conference rooms, arranging tables and chairs as requested. May set up audio/visual equipment, flip charts and TV’s within conference rooms and pick up when completed.

    Successful completion of apprenticeship course work required.

    Performs other duties as assigned.

    **SUPERVISORY RESPONSIBILITIES**

    No formal supervisory responsibilities in this position.

    **QUALIFICATIONS**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    **EDUCATION and EXPERIENCE**

    High School Diploma or general education degree (GED).

    **CERTIFICATES and/or LICENSES**

    May require valid driver's license.

    **COMMUNICATION SKILLS**

    **Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.**

    **FINANCIAL KNOWLEDGE**

    **Ability to calculate simple figures such as percentages.**

    **REASONING ABILITY**

    **Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.**

    **OTHER SKILLS and/or ABILITIES**

    **Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.**

    **SCOPE OF RESPONSIBILITY**

    **Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.**

    **SAFETY**

    Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

    1. Complete all required and assigned HSE training at a satisfactory level,

    2. Follow all activity policies and procedures, including all HSE-related requirements at all times,

    3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

    4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

    CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

    CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)


    Employment Type

    Full Time

  • Plumber
    Xanterra Travel Collection    Grand Canyon, AZ 86023
     Posted about 20 hours    

    Complete all plumbing work orders in a timely, thorough and cost effective manner.
    Adhere to all applicable building codes in the repair, installation or construction of plumbing.
    Prioritize work orders keeping in mind room occupancy, weather and National Park Service requirements.
    Provide information on time frame to complete work orders, and assist in cost estimating the job.
    Maintain a safe and clean working environment.
    Adhere to all safety, risk management and environmental policies regarding plumbing projects.
    Communicate with affected departments/areas as to water shut off/turn on, and other factors that may interrupt guest or employee services.
    Wear all required personal protective equipment while performing tasks.
    Work in conjunction with National Park Service Maintenance on designated projects.
    Assist with the training and development of lower Plumber grades.
    Other duties as assigned.

    What's in it for you?

    Lodging Discount 50% off Best Available Rate
    30-40% Retail Discount at Xanterra Parks
    Discounts at Xanterra Adventure Companies
    20-30% Food and Beverage Discounts at Xanterra Parks
    15% Verizon Phone Service/Products Discount
    20-60% Discount on Entertainment through TicketsAtWork.com
    $350 Referral Bonus
    Free Laundry Facilities
    Rec Center- Fitness Equipment, Computers, and Free WiFi
    Paid Day off on Your Birthday with Restaurant & Retail Discounts
    Discounted Mule Rides Each Winter
    Summer Property Olympics
    Free Grand Canyon Railway Train Rides
    Wellness Programs and Health Fairs


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Interest

    Hospitality & Tourism

    Employment Type

    Full Time

  • Field Service Technician - Treatment
    Xylem    Phoenix, AZ 85067
     Posted 1 day    

    Xylem |ˈzīləm|

    1) The tissue in plants that brings water upward from the roots;

    2) a leading global water technology company.

    Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

    If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

    **The Role:** The Treatment Field Service Technician is responsible to lead, coordinate and complete startup, service, and contract activities for Xylem products. Responsible to establish and maintain an exceptional brand relationship with our customers by acting as a trusted advisor and resource during all on site and remote support activities. Must be passionate about providing legendary customer service. Maintains compliance with all established Environmental, Safety & Health policies and procedures.

    **Essential Duties/Principal Responsibilities:**

    + Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus

    + Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.

    + Conducts TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime

    + Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues. Timeliness, commitment to customer, and a driving sense of urgency is a requirement

    + Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.

    + Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.

    + Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers

    + Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner

    + Works with Customers to identify and propose PMA contracts.

    + Identification of opportunities to expand Xylem’s footprint in customer’s facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups

    + Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.

    + Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.

    + Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.

    + Reviews budgeted hours and confirms service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget

    + Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.

    + Follow and comply with all Environmental Safety & Health (ESH) policies.

    + Participation in Xylem Watermark volunteer activities

    **Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:**

    + A.S. in similar technology, Technical Degree, or equivalent work experience within Industrial, Water, or Wastewater Treatment industries.

    + 3 to 5 years’ experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.

    + Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc

    + Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).

    + Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC

    + Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging.

    + General knowledge on UL and CSA.

    + Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.

    + Requires excellent communication skills, verbal and written.

    + >80% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.

    + Strong internal & external customer focus and interaction to ensure optimum relationships.

    + Green Belt Certification Preferred (or willingness to acquire)

    **We Offer You More Than Just “A Job”**

    + **Professional Development** – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

    + **Total Rewards** – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

    + **Watermark** – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

    + **Employee Networks** – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

    **Physical Demands/Work Environment:**

    _(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

    + Regularly required to sit, stand, walk and reach with hands and arms.

    + Frequently required to communicate orally.

    + Ability to use hands and fingers dexterously to operate office equipment.

    + Must occasionally lift/ transport up to 70 pounds.

    + Vision abilities required by this job include close vision.

    + Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise

    + Shop/Field: May work around pipes, vales, electrical equipment and operating machinery such as commonly found around manufacturing facilities, construction sites, water and wastewater treatment plants.

    + Travel: Frequent travel (>80%) is required to fulfill the duties listed above

    _Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._

    _The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $62,400 to $74,880 plus bonus. At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement._


    Employment Type

    Full Time

  • Field Service Technician - Treatment
    Xylem    Phoenix, AZ 85067
     Posted 1 day    

    Xylem |ˈzīləm|

    1) The tissue in plants that brings water upward from the roots;

    2) a leading global water technology company.

    Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

    If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

    **The Role:** The Treatment Field Service Technician is responsible to lead, coordinate and complete startup, service, and contract activities for Xylem products. Responsible to establish and maintain an exceptional brand relationship with our customers by acting as a trusted advisor and resource during all on site and remote support activities. Must be passionate about providing legendary customer service. Maintains compliance with all established Environmental, Safety & Health policies and procedures.

    **Essential Duties/Principal Responsibilities:**

    + Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus

    + Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.

    + Conducts TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime

    + Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues. Timeliness, commitment to customer, and a driving sense of urgency is a requirement

    + Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.

    + Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.

    + Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers

    + Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner

    + Works with Customers to identify and propose PMA contracts.

    + Identification of opportunities to expand Xylem’s footprint in customer’s facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups

    + Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.

    + Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.

    + Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.

    + Reviews budgeted hours and confirms service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget

    + Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.

    + Follow and comply with all Environmental Safety & Health (ESH) policies.

    + Participation in Xylem Watermark volunteer activities

    **Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:**

    + A.S. in similar technology, Technical Degree, or equivalent work experience within Industrial, Water, or Wastewater Treatment industries.

    + 3 to 5 years’ experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.

    + Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc

    + Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).

    + Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC

    + Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging.

    + General knowledge on UL and CSA.

    + Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.

    + Requires excellent communication skills, verbal and written.

    + >80% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.

    + Strong internal & external customer focus and interaction to ensure optimum relationships.

    + Green Belt Certification Preferred (or willingness to acquire)

    **We Offer You More Than Just “A Job”**

    + **Professional Development** – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

    + **Total Rewards** – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

    + **Watermark** – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

    + **Employee Networks** – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

    **Physical Demands/Work Environment:**

    _(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

    + Regularly required to sit, stand, walk and reach with hands and arms.

    + Frequently required to communicate orally.

    + Ability to use hands and fingers dexterously to operate office equipment.

    + Must occasionally lift/ transport up to 70 pounds.

    + Vision abilities required by this job include close vision.

    + Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise

    + Shop/Field: May work around pipes, vales, electrical equipment and operating machinery such as commonly found around manufacturing facilities, construction sites, water and wastewater treatment plants.

    + Travel: Frequent travel (>80%) is required to fulfill the duties listed above

    _Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._

    _The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $62,400 to $74,880 plus bonus. At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement._


    Employment Type

    Full Time

  • Field Service Technician - Treatment
    Xylem    Tucson, AZ 85702
     Posted 1 day    

    Xylem |ˈzīləm|

    1) The tissue in plants that brings water upward from the roots;

    2) a leading global water technology company.

    Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

    If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

    **The Role:** The Treatment Field Service Technician is responsible to lead, coordinate and complete startup, service, and contract activities for Xylem products. Responsible to establish and maintain an exceptional brand relationship with our customers by acting as a trusted advisor and resource during all on site and remote support activities. Must be passionate about providing legendary customer service. Maintains compliance with all established Environmental, Safety & Health policies and procedures.

    **Essential Duties/Principal Responsibilities:**

    + Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus

    + Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.

    + Conducts TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime

    + Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues. Timeliness, commitment to customer, and a driving sense of urgency is a requirement

    + Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.

    + Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.

    + Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers

    + Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner

    + Works with Customers to identify and propose PMA contracts.

    + Identification of opportunities to expand Xylem’s footprint in customer’s facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups

    + Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.

    + Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.

    + Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.

    + Reviews budgeted hours and confirms service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget

    + Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.

    + Follow and comply with all Environmental Safety & Health (ESH) policies.

    + Participation in Xylem Watermark volunteer activities

    **Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:**

    + A.S. in similar technology, Technical Degree, or equivalent work experience within Industrial, Water, or Wastewater Treatment industries.

    + 3 to 5 years’ experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.

    + Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc

    + Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).

    + Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC

    + Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging.

    + General knowledge on UL and CSA.

    + Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.

    + Requires excellent communication skills, verbal and written.

    + >80% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.

    + Strong internal & external customer focus and interaction to ensure optimum relationships.

    + Green Belt Certification Preferred (or willingness to acquire)

    **We Offer You More Than Just “A Job”**

    + **Professional Development** – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

    + **Total Rewards** – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

    + **Watermark** – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

    + **Employee Networks** – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

    **Physical Demands/Work Environment:**

    _(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

    + Regularly required to sit, stand, walk and reach with hands and arms.

    + Frequently required to communicate orally.

    + Ability to use hands and fingers dexterously to operate office equipment.

    + Must occasionally lift/ transport up to 70 pounds.

    + Vision abilities required by this job include close vision.

    + Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise

    + Shop/Field: May work around pipes, vales, electrical equipment and operating machinery such as commonly found around manufacturing facilities, construction sites, water and wastewater treatment plants.

    + Travel: Frequent travel (>80%) is required to fulfill the duties listed above

    _Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._

    _The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $62,400 to $74,880 plus bonus. At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement._


    Employment Type

    Full Time

  • Field Service Technician - Treatment
    Xylem    Scottsdale, AZ 85258
     Posted 1 day    

    Xylem |ˈzīləm|

    1) The tissue in plants that brings water upward from the roots;

    2) a leading global water technology company.

    Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

    If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

    **The Role:** The Treatment Field Service Technician is responsible to lead, coordinate and complete startup, service, and contract activities for Xylem products. Responsible to establish and maintain an exceptional brand relationship with our customers by acting as a trusted advisor and resource during all on site and remote support activities. Must be passionate about providing legendary customer service. Maintains compliance with all established Environmental, Safety & Health policies and procedures.

    **Essential Duties/Principal Responsibilities:**

    + Responsible to complete all tasks from installation, startup, functional & performance testing, training, project closeout, warranty transition, service, and aftermarket contracts. Capability of handling PLC software modification a plus

    + Responsible to identify service requirements and manage site resources to complete the activities on time. On site management of other suppliers or Xylem resources as needed.

    + Conducts TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime

    + Works with Customer’s representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues. Timeliness, commitment to customer, and a driving sense of urgency is a requirement

    + Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues.

    + Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion.

    + Actively explore and identify unmet customer needs and provide opportunity for innovative solutions. Identification and follow through for potential parts and service opportunities with customers

    + Is able to work with different levels of the customer organization, to understand what information needs are required by each level, and deliver same in a timely and complete manner

    + Works with Customers to identify and propose PMA contracts.

    + Identification of opportunities to expand Xylem’s footprint in customer’s facilities across sister brands and competitor installations. Communicate this with both the Customer and other Xylem groups

    + Responsible to prepare, organize & perform on site training related to the equipment operation, safety, and preventative maintenance.

    + Responsible for timely completion and submittal of all activity reports (weekly) and other associated documentation.

    + Responsible to identify modifications to existing product/project documentation and communicate to Customer and Xylem project team for review & approval.

    + Reviews budgeted hours and confirms service labor forecast based on service activity specifics/requirements. Monitor and manage site hours to remain within budget

    + Responsible to ensure all equipment on site work per safety and quality requirements and per company and project specifications.

    + Follow and comply with all Environmental Safety & Health (ESH) policies.

    + Participation in Xylem Watermark volunteer activities

    **Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:**

    + A.S. in similar technology, Technical Degree, or equivalent work experience within Industrial, Water, or Wastewater Treatment industries.

    + 3 to 5 years’ experience with Ultraviolet Disinfection (UV) and Ozone oxidation process equipment in the municipal or industrial, water or wastewater fields is a plus.

    + Ability to read and understand Process and Instrumentation Drawings (P & ID diagrams), Examples: hydraulic profile diagrams, gas and liquid piping or open channel, gas diffusion in liquid (porous diffusers, side stream gas injector), mechanical level control (weir), pump, valves, support and skids, etc

    + Training and repair service experience in instrumentation (flow meters, level transmitters, temperature transmitters, pressure transmitters, Dew-point analyzer, etc.).

    + Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion, IEEE & NEC

    + Experience in controls & networks for PLC and HMI for online debugging, network troubleshooting, SCADA interface, I/O hardware and software configuration and testing, cross referencing search and code debugging.

    + General knowledge on UL and CSA.

    + Is able to conduct training sessions and presentations in front of groups of Customer operators, technicians, and maintenance staff.

    + Requires excellent communication skills, verbal and written.

    + >80% travel required within the US and Canada. Must be able to acquire and maintain a US or Canadian driver’s license and passport.

    + Strong internal & external customer focus and interaction to ensure optimum relationships.

    + Green Belt Certification Preferred (or willingness to acquire)

    **We Offer You More Than Just “A Job”**

    + **Professional Development** – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

    + **Total Rewards** – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

    + **Watermark** – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

    + **Employee Networks** – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

    **Physical Demands/Work Environment:**

    _(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_

    + Regularly required to sit, stand, walk and reach with hands and arms.

    + Frequently required to communicate orally.

    + Ability to use hands and fingers dexterously to operate office equipment.

    + Must occasionally lift/ transport up to 70 pounds.

    + Vision abilities required by this job include close vision.

    + Office: Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise

    + Shop/Field: May work around pipes, vales, electrical equipment and operating machinery such as commonly found around manufacturing facilities, construction sites, water and wastewater treatment plants.

    + Travel: Frequent travel (>80%) is required to fulfill the duties listed above

    _Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._

    _The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $62,400 to $74,880 plus bonus. At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement._


    Employment Type

    Full Time

  • Sr Support Services Manager - Opportunity for Working Remotely
    VMware    Phoenix, AZ 85067
     Posted 1 day    

    Senior Support Services Manager

    ***Note that this role is an individual contributor. ****

    **The Elevator Pitch: Why will you enjoy this new opportunity?**

    As a part of the Global Support (GS) Team, your work as a Support Services Manager (SSM) will help advocate for an excellent customer support experience at VMware. The role provides you a unique opportunity to interact daily with top tier and most strategic customer organizations in technology, healthcare, finance, research, and government institutions. You will build strong relationships with customer and internal teams at VMware. In this role, you will collaborate regularly with Customer Success Executives, Technical Support Engineers, and Development teams to ensure that VMware is delivering overall best in-class Support services.

    Every new job is an opportunity for growing your career. VMware is expanding rapidly in the virtualization, EUC and multi-cloud domains. You can be a part of our growth story as VMware is the only company perfectly positioned to provide the multi-cloud platform for all the applications our customers need to accelerate their business today, and in the future. VMware provides a long-term benefit to expand your skills with annual education reimbursements, job rotation programs, subscriptions to online training platforms and employee networking groups.

    **Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

    Within the first three months, you will be comfortable maintaining an accurate record of your customers’ most important activities, have a good familiarity of the tools we use daily in Support. You may run customer first interactions like Kickoff calls, support weekly/quarterly reviews with minimal oversight.

    Within the first 6 months, you will regularly have a consistent control of low to medium level escalations, build trust among internal teams and customer, complete 10-hour quarterly training in time, and commit to finishing a VCTA or VCP by end of a fiscal year.

    Within the first 9-12 months, you will have the ability to proactively ensure that Support Requests (SRs) are driven to resolution without any gaps, independently run advanced-level escalations, work with peers for opportunities to enhance process/workflow internally, maintain customer retention rate of 90% or above, and increase customer confidence in our platform and Support delivery.

    **The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

    Run recurring weekly/biweekly/monthly meetings with your customers to review open SRs. Run idle and custom reports for extra insights. Update Engagement records with latest customer actions, priorities, and temperature.

    Act as single point of contact for the management and/or escalation of all Support-related activities by partnering with GS, Customer Success, and our Product Development teams.

    Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience.

    Participate in Customer Success Executive Business reviews and provide details that identify issue trends, corrective actions, training opportunities based on customer SR data.

    Oversee and direct Support Requests to the proper resources and make use case information available to internal teams when necessary to assist with problem resolution.

    Document and deliver formal root cause analyses as needed for critical customer situations.

    **What is the leadership like for this role? What is the structure and culture of the team like?**

    The hiring manager for this role is a part of several Senior leaders in the GS organization with multiple years of experience in customer facing roles. The team is proud of the unique model within GS that emphasizes on collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion.

    In this role, expect to be challenged occasionally to bring your best and your efforts will be widely acknowledged and rewarded. The GS leadership actively encourages the pursuance of hobbies and activities outside of work and the importance of taking time off for an optimal work-life balance.

    \#LI-JJ2 For New York City based candidates the hiring range for this position is typically $89,000 -$151,000. The actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at https://benefits.vmware.com/.

    This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

    **Category :** Client Support

    **Subcategory:** Technical Support

    **Experience:** Manager and Professional

    **Full Time/ Part Time:** Full Time

    **Posted Date:** 2022-11-01

    Global Services: The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. The GSS team supports the entire suite of VMware products for global customers and partners. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure. What’s in it for you? The entire VMware team has created a unique business environment -- one of energy, creativity, and collaboration The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial startup We are guided in our efforts by a strong set of corporate values: Excellence and innovation Straightforwardness and open communications A sense of fun and an appreciation of a balanced life Delivery on our promises to our partners, our customers, and ourselves A passion for what we do and the value we deliver

    VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

    Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.


    Employment Type

    Full Time


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