Budget Analysts

_This position will be fully remote and can be hired anywhere in the continental U.S._

The Customer Success Manager – Cisco (or Partner Operations Manager as we call it) is a supporting role assisting Sales and Operations with Cisco’s Customer Experience (CX) lifecycle journey. Ensuring customers maximize the value of their Cisco investments throughout the customer lifecycle. Dedicated to driving adoption and growth of Cisco investments through product knowledge and ability to reduce time to value and increase ROI.

**How you’ll make an impact**

+ Keeping up with Customer Experience Best Practices and ensuring Optiv is compliant

+ Management of Enterprise Agreements – Proactively tracking for overages, performing client check-ins, and managing true-ups

+ Maintain all needed Cisco certifications and work with Partner Operations to ensure additional certification candidates are identified and complete their commitments

+ Monitor and communicate as appropriate notifications on Cisco products, software, and advisories. Become familiar with and share as appropriate Cisco Security product documentation

+ Attend Cisco Partner Trainings, and recruit additional internal attendees as appropriate

+ Meet with Cisco face-to-face on a regular basis to strategize, address operational issues, and build rapport

+ Act as opportunity advisor to field sales, specific to Cisco pricing programs, requirements, and order documentation. Make recommendations to the field on the best program that fits his or her project

+ Act as liaison between marketing and field sales to support accurate assignment of leads

+ Gather historical pricing data for partner and customer. Recommend best pricing strategies to field Account Managers

+ Recognize additional areas of customer need for expansion or cross sell opportunities

+ Provide price quoting support to the field sales organization in a timely and accurate manner. Resolve quoting, order, and invoicing issues and errors

+ Understand global supply chain updates, and communicate to Sales and Operations as appropriate

+ Effectively communicate new partner offerings and business procedures to field sales team and operations. Act as subject matter expert on Authorized support programs and offerings

+ Present both internally and externally on deep knowledge of Enterprise Agreements to help remove technical barriers and accelerate adoption.

+ Creates adoption plan for Enterprise Agreement customers, to accelerate the usage of the solution and their ability to be self-sufficient

+ Identify incremental opportunities and programs that help customers achieve greater value from their investments

+ Ensure the customers recognize the value provided by the vendor solution to ensure the highest possible customer satisfaction

+ Team together with client during the renewal period to discuss any changes to existing subscriptions and additional functionality that might be needed. Serve as a trusted advisor, guiding customers throughout their renewal journey with unparalleled expertise and support to provide a consistent and simple experience for the customer.

+ Work with sales team to gain a deep knowledge of customers’ business and needs to personalize the renewal experience to suit their specific requirements.

+ Perform ongoing revenue risk assessments during the customer lifecycle help retain product Annual Recurring Revenue, or ARR and meet Key Performance Indicators, or KPIs.

+ Perform other duties as assigned

**What we’re looking for**

+ Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred.

+ Two or more years of experience in Business-to-Business Sales/Client Services role required.

+ Two years of experience in technical or information technologies industry preferred.

+ Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. Internet navigation required.

+ Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred.

+ Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. Proven ability to prioritize multiple tasks and align with deadlines in a fast-paced environment required.

+ Ability to build relationships and trust with internal and external partners/clients.

+ Superior organizational skills, independent judgment and functional arithmetic skills

\#LI-SM1

**What you can expect from Optiv**

+ A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .

+ Work/life balance

+ Professional training resources

+ Creative problem-solving and the ability to tackle unique, complex projects

+ Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

+ The ability and technology necessary to productively work remotely/from home (where applicable)

**EEO Statement**

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (http://www.optiv.com/job-applicant-privacy-notice) . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Position Overview:

As a Clinical Operations Manager at Ally Pediatric Therapy, you will play a key role in ensuring the smooth operation and efficient delivery of clinical services. You will work closely with the clinical leadership team to oversee the day-to-day activities of the clinic, manage staff, and ensure high-quality care for our clients. This position requires a strong background in clinical operations management and excellent leadership and communication skills.

Key Responsibilities:

1. Oversee the day-to-day operations of the clinic, including scheduling, staffing, and resource allocation

2. Develop and implement policies and procedures to ensure compliance with regulatory requirements and industry standards

3. Manage and mentor a team of clinical staff, providing guidance and support to ensure performance goals are met

4. Collaborate with the clinical leadership team to develop and implement strategies to enhance the quality of care and overall patient experience

5. Monitor quality metrics and implement improvement initiatives as needed

6. Manage relationships with external stakeholders, such as insurance providers and community organizations

7. Stay updated on industry trends and best practices in clinical operations management

8. Participate in strategic planning and contribute to the development of organizational goals and objectives

Requirements

- Bachelor's degree in healthcare administration, business management, or related field (or related experience)

- Experience in Operation/Business management, or related field

- Minimum of 2 years of experience in operations management

- Excellent leadership and interpersonal skills

- Proven ability to manage and motivate a team

- Exceptional problem-solving and decision-making skills

- Strong organizational and time management abilities

- Effective written and verbal communication skills

- Proficiency in Microsoft Office Suite including strong fluency with Excel

Benefits

+ Local Clinical Leadership Team. Easy access to support and guidance!

+ $65-75k, depending on experience + quarterly bonus potential

+ Company paid holidays

+ Paid time off and paid sick time

+ Medical, dental, vision

+ Company paid short term disability and life insurance

+ Voluntary life insurance, critical illness, accident, long term disability

+ 401k plan with company match

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1518993BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 2880 N CENTRE CT,PRESCOTT VALLEY,AZ,86314-01203-06666-S

**Full District Office Address:** 2880 N CENTRE CT,PRESCOTT VALLEY,AZ,86314-01203-06666-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:**

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1518293BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 6838 N 7TH ST,PHOENIX,AZ,85014-01014-07018-S

**Full District Office Address:** 6838 N 7TH ST,PHOENIX,AZ,85014-01014-07018-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 07018-PHOENIX AZ

enterprise applications and operations manager.

+ phoenix , arizona

+ posted today

**job details**

summary

+ $55 - $60 per hour

+ temp to perm

+ bachelor degree

+ category computer and mathematical occupations

+ reference1072733

job details

job summary:

Our client is looking for a Enterprise Applications and Operations Manager for a 6-9 month initial contract position. This role will be primarily remote, with occasional in-office requirements (approximately 10 times/year) in Phoeniz, AZ. This role has chance of extensions and possibility of transitioning to a full-time role upon satisfactory performance.

location: Phoenix, Arizona

job type: Contract

salary: $55 - 60 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Responsibilities

Strategy & Planning

+ Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

+ Review and analyze existing applications' effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

+ Cultivate and disseminate knowledge of application-usage best practices.

Acquisition & Deployment

+ Research and make recommendations on software products and services in support of procurement and development efforts.

+ Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.

+ Collaborate with other IT teams, including Information Security, Service Desk, Quality Assurance, internal business areas, and external service providers to plan, design, test, deploy, and sustain a stable, secure, well-performing, and available infrastructure and applications environment.

+ Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

+ Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

+ Design, develop, and install application enhancements and upgrades.

+ Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.

+ Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.

+ Negotiate contracts with software and service providers.

+ Liaise with company's software suppliers for prompt rectification of any problems or emergencies.

Operatinal Management

+ Lead, coach, and mentor to motivate staff and produce expected results.

+ Manage and provide direction for the application team in support of business operations.

+ Liaise with network administrators, security engineers, and software developers to assist with quality assurance, program logic, and data processing.

+ Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.

+ Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.

+ Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.

+ Monitor, identify, and resolve complex infrastructure and application problems.

+ Manage and remediate security vulnerabilities.

+ Adhere to Incident, Problem, Configuration and Change Management processes and agreed-upon service levels.

Position Requirements

Formal Education & Certification

+ Four-year college or university degree in computer systems design or computer science, and/or five years equivalent work experience leading technical teams in a med-large enterprise.

+ Preferred: Relevant technical certifications.

Knowledge & Experience

+ Proven experience in overseeing the direction, development, and implementation of software solutions.

+ Direct, hands-on experience with automated software management tools.

+ strong knowledge of multi-tiered applications, software quality assurance best practices, and methodologies, including automated SDLC pipelines.

+ Extensive experience with administering and maintaining core infrastructure and software applications. The following products are used within ASRS' technology environment. Experience with these specific systems is not required; however, candidates must be familiar working in and managing similar environments.

+ IBM FileNet

+ Kofax (Tungsten Automation)

+ Atlassian Jira, Jira Service Management, Confluence

+ Fortra GoAnywhere Managed File Transfer (MFT)

+ Public Key Infrastructure

+ Microsoft Windows Server and client operating systems, Active Directory, Group Policy and other related technologies

+ Linux Server operating systems

+ Docker Containers and Kubernetes

+ SolarWinds Network Monitoring and Alerting product suite

+ Must have: Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).

+ Technically fluent in scripting languages, including Powershell to automate operational tasks and routines for efficiency and accuracy.

+ Working knowledge of network and computer operating systems, including Windows and Linux.

+ strong project management skills and/or substantial exposure to project-based work structures.

+ Excellent understanding of the organization's goals and objectives.

+ Knowledge of applicable data security/privacy practices and laws.

+ Ability to support a 24x7x365 mission-critical enterprise public cloud and on-premises IT ecosystem.

Personal Attributes

+ Excellent written and oral communication skills.

+ Excellent listening and interpersonal skills.

+ strong customer-service orientation.

+ Ability to communicate ideas in both technical and user-friendly language.

+ Ability to conduct research into application issues and products.

+ Highly self-motivated and directed.

+ Demonstrated problem-resolution and analytical/critical thinking skills and abilities.

+ Keen attention to detail.

+ Ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Experience working in a team-oriented, collaborative environment.

+ Ability to practice servant leadership.

Work Conditions

+ Occasional evening and weekend work to meet deadlines and/or respond to critical incidents.

+ Sitting for extended periods of time.

+ Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

+ Lifting and transporting of moderately heavy objects, such as computers and peripherals.

+ Physically able to lead and/or participate in training sessions, presentations, and meetings.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Operations

+ Manager

+ PowerShellEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

Date Posted:

2024-11-18

Country:

United States of America

Location:

AZ808: RMS AP Bldg 808 1151 East Hermans Road Building 808, Tucson, AZ, 85756 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Job Summary

The Program Operations position is the primary interface between the Program Office Integrated Program Leadership Team and the Factory Leadership Team, responsible for communicating all Program requirements to the Strategic Make Centers (SMCs) and manufacturing sites. This Individual will collaborate with Program Management and be the liaison to the SMCs ensuring that all program needs are integrated and supported to meet program commitments. Results will be accomplished through leading, influencing and briefing across all levels of the organization, including internal and external customers.

This position involves direct support of manufacturing activities for a technically complex, high dollar value weapon system spanning multiple contracts. Requires spending significant amounts of time in and around factory areas, closed areas, and requires full time on plant site support. The ideal candidate will possess the demonstrated skills and experience necessary to provide operations leadership across the program lifecycle including proposals, development, production, and sustainment activities. The preferred candidate must be capable of working beyond the typical 40-hour work week, travel domestically and move between buildings and local facilities.

What You Will Do

+ Lead, collaborate and influence driving quality and performance for program deliverables, accountable for factory integration, consolidated program performance, and unique program requirements flow down

+ Participate in strategic Program/Operations planning for current production performance and future development efforts

+ Lead a team of Program Operations Managers across a portfolio of programs

+ Communicate across programs, to identify, assess, collaborate and resolve any conflicts with program requirements

+ Define clear operational schedules, priorities and goals for each Strategic Make Center

+ Operations point of contact for proposal development and approval, ensuring proposed costs or challenges are understood by Operations leadership and factories

+ Coordinate and develop operations requirements for all gate reviews and execute proposed strategies from early gate reviews for effective implementation in future production.

+ Ownership of the Program’s Operations EAC and budget

+ Prepare and present information for Monthly Management Reviews, summarizing program status and any on-going production issues

Qualifications You Must Have:

+ Typically requires: A University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a related field and minimum 10 years experience

+ Earned Value Management System Certified

+ Experience with Proposals/Estimating and/or Basis of Estimates (BOEs)

+ Prior work experience with Capital Planning

+ Active and transferable U.S. government issued security clearance is required prior to start date.

+ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

+ Work Effectively Across the Integrated Product Team (IPT)

+ Understanding of Lean Application

+ Knowledge and experience managing support plans and maintaining schedule in cross-functional, matrixed environment

+ Demonstrated successful experience including working in a manufacturing environment with complex systems integration within multiple factories, multifaceted federal regulatory requirements, and/or military or defense manufacturing

+ Experience with Cost Reduction Strategy

+ Experience with Constraints Management

+ Experience managing cost and/or schedule for complex, high value programs

+ Understanding of the RMD Manufacturing Transition to Production Tool Sets

+ Effectively interface with multiple RTX plant sites

+ Make/Buy/Where process

+ Gate Reviews

+ Ability to lead collaboratively in a results-oriented environment, developing solutions to complex problems, gaining desired outcomes

+ Previous leadership position in a fast paced technical or manufacturing environment that included multiple working organizations; this would include extensive experience building strong cross-functional teams with proven results

+ Understanding of RMD product structures and product technical details

+ Problem solving abilities that bridge production realities to financial commitments

+ Demonstrated understanding of manufacturing tool sets from integration through delivery of product (DD250)

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.

We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.

Please consider the following role type definition as you apply for this role:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

The salary range for this role is 143,000 USD - 287,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

+ Overall store management, supervision, and policy implementation

+ Sales and inventory management

+ Employee staffing, training, and development

+ Financial management

+ Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

**Required Qualifications**

+ Deductive reasoning ability, advanced analytical skills and computer skills.

+ Advanced communication skills, leadership, supervision, and influencing skill

+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

**Preferred Qualifications**

+ Experience as a retail manager or supervisor

**Education**

High School diploma or equivalent preferred but not required.

**Pay Range**

The typical pay range for this role is:

$17.00 - $31.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

**Additional Information**

**Job Number** 24197836

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Scottsdale Camelback Inn Resort & Spa, 5402 East Lincoln Drive, Scottsdale, Arizona, United States, 85253VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Scottsdale%20Camelback%20Inn%20Resort%20%26%20Spa%2C%205402%20East%20Lincoln%20Drive%2C%20Scottsdale%2C%20Arizona%2C%20United%20States%2C%2085253)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**JOB SUMMARY**

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Day-to-Day Operations**

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

**Providing Exceptional Customer Service**

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

**Additional Responsibilities**

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

The salary range for this position is $68,000 to $86,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

We Are

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com .

You Are

Accenture is actively seeking a Sales Operations Manager for Cloud and Marketplaces management. The primary focus of this role is to manage, optimize, and scale operational processes for our partner ecosystem. In this critical role, you will become an integral part of our organization, collaborating with Sales Directors, Account Teams, ISVs, Billing, and Finance teams to drive efficiency and streamline processes within the dynamic and rapidly growing cloud service providers and partners; market. Your responsibilities will encompass ensuring seamless interdepartmental collaboration, implementing Partner programs, and driving revenue growth on cloud resale and Marketplace.The Work

+ Develop new processes and improve existing ones within our quote-to-cash operations.

+ Serve as a subject matter expert for the Marketplace process across multiple cloud platforms.

+ Manage the operational lifecycle of deals, ensuring accuracy and compliance.

+ Bring hands-on experience executing Marketplace Private Offers.

+ Oversee the day-to-day operations of partner programs and ensure key deadlines and goals are met for AWS, GCP, and Azure.

+ Identify bottlenecks for operational improvements in the cloud resale quote-to-cash process.

+ Track and report on metrics and marketplace revenue using Salesforce and our billing engine.

+ Collaborate with cross-functional teams to ensure governance and streamline operations.

+ Manage client-facing and complex cloud resale management activities related to on/off-boarding customers.

+ Upon sale, manage the end-to-end quote-to-cash process for Cloud Resale transactions, including the provisioning of Cloud Account tenancies, account team financial structures, transition to the billing team, and support teams, and administration of the internal Cloud Provider Accounts.

+ Develop and implement new processes to manage reseller and referral partners, own the referral payment process, and monitor partner contribution to revenue growth.

Travel may be required for this role. The amount of travel will vary up to 10% depending on business need and client requirements.

Here's what you need

+ Minimum of 2 years of partner operations experience working directly with AWS, GCP, Azure, marketplace order management, and CSP management experience, bill management, and private offers.

+ Minimum of 5 years of experience working in technology companies, with start-up experience preferred.

+ Minimum of 2 of experience working with at least one cloud provider (AWS, GCP, Azure)

+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Professional Skills Requirement

+ Great communicator with the ability to understand complex concepts and speak to them concisely and effectively.

+ Knowledge and experience with partner tools (e.g., Salesforce, AWS ACE, AWS MP management portal, Microsoft Partner Central).

+ Experience with Microsoft Office applications, i.e., Word, Excel, PowerPoint.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $73,000 to $218,800

Colorado $73,000 to $189,000

District of Columbia $77,700 to $201,300

New York $67,600 to $218,800

Maryland $67,600 to $175,000

Washington $77,700 to $201,300

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1474413BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 1975 S ALMA SCHOOL RD,CHANDLER,AZ,85286-06905-04793-S

**Full District Office Address:** 1975 S ALMA SCHOOL RD,CHANDLER,AZ,85286-06905-04793-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 04793-CHANDLER AZ