Budget Analysts

**Additional Information** $5,000 Sign On Bonus

**Job Number** 24201065

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Dove Mountain, 15000 N Secret Springs Dr, Marana, Arizona, United States, 85658VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Dove%20Mountain%2C%2015000%20N%20Secret%20Springs%20Dr%2C%20Marana%2C%20Arizona%2C%20United%20States%2C%2085658)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**

• Understands the brand's service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $57,000 to $69,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

$5,000 Sign On Bonus

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Business Title:** Associate Director, Security Operations Manager

**Requisition Number:** 119444 - 5

**Function:** Business Support Services

**Area of Interest:**

**State:** AZ

**City:** Tempe

**Description:**

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, Security Operations Manager to join our Global Technology & Knowledge group which is part of the KPMG International organization.

Responsibilities:

+ Provide leadership and guidance to teams across the organization, representing the National Information Technology Security Officer (NITSO) and ensuring effective implementation of security measures

+ Serve as a trusted advisor and technical expert, guiding and influencing teams to align their efforts with the NITSO's security directives

+ Foster collaboration and drive adoption of security best practices by providing technical leadership and guidance

+ Assess and address security-related concerns, requests, and engineering compliance oversight

+ Contribute to the development of management reporting and dashboards for the NITSO, driving the organization's security strategy

+ Play a key role in incident management support, vulnerability management support, change management approvals, exception approvals, implementation approvals, operational reviews, and access approvals within the NITSO team

Qualifications:

+ Minimum seven years of recent experience; minimum five years of recent experience in information protection assessment within a corporate environment (global companies preferred)

+ Bachelor's degree from an accredited college/university in a related field (such as computer science, computer engineering, information security) or equivalent experience

+ Fluent in English, other languages spoken are a plus, such as Spanish, French, or Mandarin

+ Solid understanding and practical experience of security management and auditing standards as well as risk treatment principles

+ Confidence in management of technical processes, involving multiple stakeholders across the internal organization and at third-party business partners

+ Knowledge and experience with security operations management including vulnerability and incident management, supporting risk assessments as well as management aspects of support resources for these operations

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=1290\_9\_24

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link (https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**GL:** 4

**GF:** 15313

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Position Summary**

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

+ Overall store management, supervision, and policy implementation

+ Sales and inventory management

+ Employee staffing, training, and development

+ Financial management

+ Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

**Required Qualifications**

+ Deductive reasoning ability, advanced analytical skills and computer skills.

+ Advanced communication skills, leadership, supervision, and influencing skill

+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

**Preferred Qualifications**

+ Experience as a retail manager or supervisor

**Education**

High School diploma or equivalent preferred but not required.

**Pay Range**

The typical pay range for this role is:

$17.00 - $31.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Operations Manager, Federal Programs is responsible for overseeing and managing the day-to-day operations of the program. The Air Force (AF) Base Infrastructure Modernization Program (BIM) is a multi-award indefinite delivery/indefinite quantity (ID/IQ) contract in support of AF Base Area Network (BAN) efforts to modernize and sustain approximately one-hundred and eighty-seven (187) installations globally over the ten-year period of performance. BIM will modernize the Non-classified Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) BAN through a hybrid as-a-service model utilizing contractor provided networking services. The BAN architecture is comprised of wired network components, wireless network components, inside plant cabling, outside plant cabling, and distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs).

**The Main Responsibilities**

The Operations Manager, Federal Programs is responsible for planning and overseeing the day to day operations of Lumen’s BIM program, and dozens of teaming partners. The role requires extensive experience leading very large, complex teams performing numerous awarded Task Orders simultaneously worldwide. The Operations Manager will work closely with various departments to streamline processes, improve efficiency, and achieve program goals.

+ Participates in the development of Public Sector business unit strategic plans and policies, by providing direction to BIM PMO managers and teaming partners to achieve business objectives.

+ Lead and manage the operational aspects of the BIM Program, ensuring alignment with organizational objectives.

+ Directs development and implementation of processes and procedures to ensure efficient Task Order execution and addresses problems and deficiencies swiftly.

+ Manages task orders with multiple financial constructs, including firm fixed price, cost plus fixed fee, cost plus award fee and cost reimbursable contract line-item numbers (CLINs).

+ Provides guidance and direction to assigned Program Managers, Engineers, and Subcontractors to ensure all aspects of the program operate within established budgets and cost accounting practices.

+ Ensures that all work performed meets the PWS requirements within the schedule and staffing constraints of the contract.

+ Assesses and mitigates operational risks and issues requiring Director level approval authority.

+ Develops customer driven methodologies, procedures, and systems to produce reports to measure program success and gains senior level customer support for same.

+ Administratively manages PMO personnel

+ Leads, directs, and approves BIM Operations Program Management Organization (PMO) contributions to contract and project proposals that cover the complete spectrum of the Lumen portfolio of products and services.

+ Directs Integrated Lab and Testing activities evaluating leading-edge technologies and multi-vendor models to meet current and future customer requirements. Works with senior vendor leaders to drive technology roadmaps.

+ Provides Lumen’s senior leader interface to customer on contract performance and service-related issues, resolves conflicts, and prioritizes response actions.

+ Has a strong technical background that facilitates understanding of Government technical requirements and communication with the Government BIM PMO.

+ Works closely with Government BIM PMO-specified personnel to facilitate effective planning and accomplishment of critical objectives in a timely manner.

+ Provides proposal support, project scheduling (MS Project), operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, and risk management plans.

+ Directly interfaces with engineering, network management, and customer technical representatives to discuss technical project aspects.

+ Experience leading full life-cycle development and implementation on large scale programs.

+ Demonstrated ability to make decisive decisions at the strategic level and capability to provide tailored guidance and direction to achieve results.

+ Strong team leadership skills. Proven ability to form and develop teams to achieve cooperation and synergy in a matrix environment.

+ Proven expertise in the management and control of large budgets and resources and demonstrated ability to multitask in a rapidly changing and dynamic environment.

**What We Look For in a Candidate**

Education and Experience

Bachelor’s degree with strong experience in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or equivalent work experience.

Ten (10) to fifteen (15) years of experience (least three in a management position) in Program/Project Management leading organizations and managing complex networks preferably with the Department of Defense and specifically with DAF is desired.

Project management experience specifically executing installation infrastructure modernization and sustainment support.

Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation.

Other Requirements

Information Technology Infrastructure Library (ITIL) Certification,

Secret Clearance with ability to be cleared for additional program access.

Project Management Institute Program Management Professional (PMP) Certification.

BISCI Registered Telecommunications Project Manager (RTPM) Certification a plus.

Travel (up to 25%) is required.

**Legal Statements**

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

**Compensation**

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

**Location Based Pay Ranges**

**$111,480 - $185,790** in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

**$117,340 - $195,570** in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

**$123,210 - $205,350** in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

**$129,080 - $215,130** in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335938

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Salary Range**

**Salary Min :**

111480

**Salary Max :**

215130

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

**Application Deadline**

01/01/2025

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

**Job Purpose and Summary:**

This position is responsible for providing leadership and oversight of CVS Health properties comprised of corporate offices, 24/7/365 mission critical data centers, call centers, specialty and mail pharmacies and associated support properties. This position leads the Facilities Managers that directs the internal customer service request and support operation for the Facilities Management team.

The Senior Facilities Manager (SFM) is responsible for all facilities related services contracts including customer service personnel and service contracts in support of CVS Procurement standards and operations including but not limited to preventative and predicative maintenance for National and Regional Corporate Headquarters facilities, mission critical N+1 Data Centers and up to 20 additional company owned and occupied office and production facilities. The SFM advocates for, represents and follows-up with contracted service providers and with end users to ensure adequate and timely service responses for CVS Health business units and related infrastructure. This position leads staff and other managers along with multiple third-party service providers for concurrent and overlapping projects while minimizing impacts or disruption to business units.

The SFM works in conjunction with the Lead Director, FM, and HVAC & Electrical Supervisors to ensure service requirements are met and exceeded. They work closely with the Procurement and Finance departments to manage cost, identify contract renewals, maintain the budget dashboard for compliance and expedite necessary approvals for facilities service contracts labor, goods, and services to stay on-time and on-budget. The position supports a wide variety of services that require 100% uptime in most cases. We are a rapidly growing organization and we embrace change as a way of life. You will provide innovative solutions and exceptional customer service to our customers and our colleagues.

**Essential Qualifications and Functions:** _The minimum knowledge, skills, and abilities (KSAs) which are absolutely required to successfully perform the job. Generally, required skills are a bit more open-ended. Be sure to include any required physical attributes of the job. Ensure language regarding “regular and reliable attendance” is an essential function of the job. Essential requirements should also include “any additional tasks as directed by supervisor or manager” e.g., travel requirements, etc._

+ Prior relevant work experience 5-8 years

+ Demonstrated operational and service excellence with 5 experience in Facilities Management

+ One year supervising direct reports and vendors

+ Three years third party sourcing of potential service providers and handling work request and the purchase order process.

+ Demonstrated ability to work with minimum supervision and effectively complete multiple complicated tasks simultaneously in high profile assignments and conditions. Demonstrate trong communication skills with the ability to deal tactfully and efficiently at all levels of the organization.

+ Exceptional organizational, analytical and problem-solving skills.

+ Able to deliver comprehensive, timely results and manage dispute resolution.

+ Strong desire to lead and deliver outstanding customer service to internal customers in conjunction with fast-paced high growth company with a willingness to work in a team environment and results-oriented culture.

+ Must have valid driver’s license

**Preferred Qualifications:**

+ Demonstrated operational and service excellence with 10 years experience in Facilities Management

+ Five years supervising direct reports and vendors

+ Strong team leadership skills with the ability to expedite work and incorporate changes

+ 3 or more years in Microsoft Suite with clear, concise reports, recommendations and action plans.

+ 1 year experience with CVS Procurement and Purchasing systems

**Education:** Indicate the amount of education TYPICALLY required to fulfill the responsibilities of the role. Enter “R” for Required or “P” for Preferred.

R - Equivalent Experience

R - High School Diploma or General Equivalent Development (GED)

P - Bachelor’s degree

Other License(s):

**Pay Range**

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 01/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

_This position will be fully remote and can be hired anywhere in the continental U.S._

The Customer Success Manager – Cisco (or Partner Operations Manager as we call it) is a supporting role assisting Sales and Operations with Cisco’s Customer Experience (CX) lifecycle journey. Ensuring customers maximize the value of their Cisco investments throughout the customer lifecycle. Dedicated to driving adoption and growth of Cisco investments through product knowledge and ability to reduce time to value and increase ROI.

**How you’ll make an impact**

+ Keeping up with Customer Experience Best Practices and ensuring Optiv is compliant

+ Management of Enterprise Agreements – Proactively tracking for overages, performing client check-ins, and managing true-ups

+ Maintain all needed Cisco certifications and work with Partner Operations to ensure additional certification candidates are identified and complete their commitments

+ Monitor and communicate as appropriate notifications on Cisco products, software, and advisories. Become familiar with and share as appropriate Cisco Security product documentation

+ Attend Cisco Partner Trainings, and recruit additional internal attendees as appropriate

+ Meet with Cisco face-to-face on a regular basis to strategize, address operational issues, and build rapport

+ Act as opportunity advisor to field sales, specific to Cisco pricing programs, requirements, and order documentation. Make recommendations to the field on the best program that fits his or her project

+ Act as liaison between marketing and field sales to support accurate assignment of leads

+ Gather historical pricing data for partner and customer. Recommend best pricing strategies to field Account Managers

+ Recognize additional areas of customer need for expansion or cross sell opportunities

+ Provide price quoting support to the field sales organization in a timely and accurate manner. Resolve quoting, order, and invoicing issues and errors

+ Understand global supply chain updates, and communicate to Sales and Operations as appropriate

+ Effectively communicate new partner offerings and business procedures to field sales team and operations. Act as subject matter expert on Authorized support programs and offerings

+ Present both internally and externally on deep knowledge of Enterprise Agreements to help remove technical barriers and accelerate adoption.

+ Creates adoption plan for Enterprise Agreement customers, to accelerate the usage of the solution and their ability to be self-sufficient

+ Identify incremental opportunities and programs that help customers achieve greater value from their investments

+ Ensure the customers recognize the value provided by the vendor solution to ensure the highest possible customer satisfaction

+ Team together with client during the renewal period to discuss any changes to existing subscriptions and additional functionality that might be needed. Serve as a trusted advisor, guiding customers throughout their renewal journey with unparalleled expertise and support to provide a consistent and simple experience for the customer.

+ Work with sales team to gain a deep knowledge of customers’ business and needs to personalize the renewal experience to suit their specific requirements.

+ Perform ongoing revenue risk assessments during the customer lifecycle help retain product Annual Recurring Revenue, or ARR and meet Key Performance Indicators, or KPIs.

+ Perform other duties as assigned

**What we’re looking for**

+ Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred.

+ Two or more years of experience in Business-to-Business Sales/Client Services role required.

+ Two years of experience in technical or information technologies industry preferred.

+ Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. Internet navigation required.

+ Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred.

+ Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. Proven ability to prioritize multiple tasks and align with deadlines in a fast-paced environment required.

+ Ability to build relationships and trust with internal and external partners/clients.

+ Superior organizational skills, independent judgment and functional arithmetic skills

\#LI-SM1

**What you can expect from Optiv**

+ A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .

+ Work/life balance

+ Professional training resources

+ Creative problem-solving and the ability to tackle unique, complex projects

+ Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

+ The ability and technology necessary to productively work remotely/from home (where applicable)

**EEO Statement**

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (http://www.optiv.com/job-applicant-privacy-notice) . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Position Overview:

As a Clinical Operations Manager at Ally Pediatric Therapy, you will play a key role in ensuring the smooth operation and efficient delivery of clinical services. You will work closely with the clinical leadership team to oversee the day-to-day activities of the clinic, manage staff, and ensure high-quality care for our clients. This position requires a strong background in clinical operations management and excellent leadership and communication skills.

Key Responsibilities:

1. Oversee the day-to-day operations of the clinic, including scheduling, staffing, and resource allocation

2. Develop and implement policies and procedures to ensure compliance with regulatory requirements and industry standards

3. Manage and mentor a team of clinical staff, providing guidance and support to ensure performance goals are met

4. Collaborate with the clinical leadership team to develop and implement strategies to enhance the quality of care and overall patient experience

5. Monitor quality metrics and implement improvement initiatives as needed

6. Manage relationships with external stakeholders, such as insurance providers and community organizations

7. Stay updated on industry trends and best practices in clinical operations management

8. Participate in strategic planning and contribute to the development of organizational goals and objectives

Requirements

- Bachelor's degree in healthcare administration, business management, or related field (or related experience)

- Experience in Operation/Business management, or related field

- Minimum of 2 years of experience in operations management

- Excellent leadership and interpersonal skills

- Proven ability to manage and motivate a team

- Exceptional problem-solving and decision-making skills

- Strong organizational and time management abilities

- Effective written and verbal communication skills

- Proficiency in Microsoft Office Suite including strong fluency with Excel

Benefits

+ Local Clinical Leadership Team. Easy access to support and guidance!

+ $65-75k, depending on experience + quarterly bonus potential

+ Company paid holidays

+ Paid time off and paid sick time

+ Medical, dental, vision

+ Company paid short term disability and life insurance

+ Voluntary life insurance, critical illness, accident, long term disability

+ 401k plan with company match

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1518993BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 2880 N CENTRE CT,PRESCOTT VALLEY,AZ,86314-01203-06666-S

**Full District Office Address:** 2880 N CENTRE CT,PRESCOTT VALLEY,AZ,86314-01203-06666-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:**

**Job Description:**

+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

**Operations**

+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

+ Accountable for completion of non-clinical patient calls.

+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

**People & Performance Management**

+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

**Training & Personal Development**

+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

+ Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

**Communication**

+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

**Job ID:** 1518293BR

**Title:** Pharmacy Operations Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 6838 N 7TH ST,PHOENIX,AZ,85014-01014-07018-S

**Full District Office Address:** 6838 N 7TH ST,PHOENIX,AZ,85014-01014-07018-S

**External Basic Qualifications:**

+ High School Diploma, GED, or equivalent.

+ PTCB or ExCPT certification (except in Puerto Rico).

+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

+ Requires willingness to work flexible schedule, including evening and weekend hours.

**Preferred Qualifications:**

+ Previous people management/ leadership experience.

+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 07018-PHOENIX AZ

enterprise applications and operations manager.

+ phoenix , arizona

+ posted today

**job details**

summary

+ $55 - $60 per hour

+ temp to perm

+ bachelor degree

+ category computer and mathematical occupations

+ reference1072733

job details

job summary:

Our client is looking for a Enterprise Applications and Operations Manager for a 6-9 month initial contract position. This role will be primarily remote, with occasional in-office requirements (approximately 10 times/year) in Phoeniz, AZ. This role has chance of extensions and possibility of transitioning to a full-time role upon satisfactory performance.

location: Phoenix, Arizona

job type: Contract

salary: $55 - 60 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Responsibilities

Strategy & Planning

+ Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.

+ Review and analyze existing applications' effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

+ Cultivate and disseminate knowledge of application-usage best practices.

Acquisition & Deployment

+ Research and make recommendations on software products and services in support of procurement and development efforts.

+ Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.

+ Collaborate with other IT teams, including Information Security, Service Desk, Quality Assurance, internal business areas, and external service providers to plan, design, test, deploy, and sustain a stable, secure, well-performing, and available infrastructure and applications environment.

+ Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

+ Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

+ Design, develop, and install application enhancements and upgrades.

+ Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.

+ Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.

+ Negotiate contracts with software and service providers.

+ Liaise with company's software suppliers for prompt rectification of any problems or emergencies.

Operatinal Management

+ Lead, coach, and mentor to motivate staff and produce expected results.

+ Manage and provide direction for the application team in support of business operations.

+ Liaise with network administrators, security engineers, and software developers to assist with quality assurance, program logic, and data processing.

+ Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.

+ Develop and communicate training and documentation for end users, hold clinics as necessary, and other user-related activities.

+ Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.

+ Monitor, identify, and resolve complex infrastructure and application problems.

+ Manage and remediate security vulnerabilities.

+ Adhere to Incident, Problem, Configuration and Change Management processes and agreed-upon service levels.

Position Requirements

Formal Education & Certification

+ Four-year college or university degree in computer systems design or computer science, and/or five years equivalent work experience leading technical teams in a med-large enterprise.

+ Preferred: Relevant technical certifications.

Knowledge & Experience

+ Proven experience in overseeing the direction, development, and implementation of software solutions.

+ Direct, hands-on experience with automated software management tools.

+ strong knowledge of multi-tiered applications, software quality assurance best practices, and methodologies, including automated SDLC pipelines.

+ Extensive experience with administering and maintaining core infrastructure and software applications. The following products are used within ASRS' technology environment. Experience with these specific systems is not required; however, candidates must be familiar working in and managing similar environments.

+ IBM FileNet

+ Kofax (Tungsten Automation)

+ Atlassian Jira, Jira Service Management, Confluence

+ Fortra GoAnywhere Managed File Transfer (MFT)

+ Public Key Infrastructure

+ Microsoft Windows Server and client operating systems, Active Directory, Group Policy and other related technologies

+ Linux Server operating systems

+ Docker Containers and Kubernetes

+ SolarWinds Network Monitoring and Alerting product suite

+ Must have: Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).

+ Technically fluent in scripting languages, including Powershell to automate operational tasks and routines for efficiency and accuracy.

+ Working knowledge of network and computer operating systems, including Windows and Linux.

+ strong project management skills and/or substantial exposure to project-based work structures.

+ Excellent understanding of the organization's goals and objectives.

+ Knowledge of applicable data security/privacy practices and laws.

+ Ability to support a 24x7x365 mission-critical enterprise public cloud and on-premises IT ecosystem.

Personal Attributes

+ Excellent written and oral communication skills.

+ Excellent listening and interpersonal skills.

+ strong customer-service orientation.

+ Ability to communicate ideas in both technical and user-friendly language.

+ Ability to conduct research into application issues and products.

+ Highly self-motivated and directed.

+ Demonstrated problem-resolution and analytical/critical thinking skills and abilities.

+ Keen attention to detail.

+ Ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Experience working in a team-oriented, collaborative environment.

+ Ability to practice servant leadership.

Work Conditions

+ Occasional evening and weekend work to meet deadlines and/or respond to critical incidents.

+ Sitting for extended periods of time.

+ Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

+ Lifting and transporting of moderately heavy objects, such as computers and peripherals.

+ Physically able to lead and/or participate in training sessions, presentations, and meetings.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Operations

+ Manager

+ PowerShellEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.