Computer Network Support Specialists

**Overview**

GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

**Responsibilities**

The Remote Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.

+ Resolution of help desk tickets received from theend users.

+ Interacting with end users in aprofessional manner.

+ Escalation of issues toVA (Veteran Affairs)stakeholders.

+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.

+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.

+ Broad supportto the Help Desk Lead, such as generating help desk reports,maintainingcontent on SharePoint sites, and end user/help desk training session planning and coordination.

+ Work directly withtheProject Manager, developers, Office of Information & Technology, and other government staff tomaintaindaily operations.

+ Escalate issues to the Project Manager as needed.

+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.

+ Manage and track the suspended-user process.

+ Provide any/all information, when instructed, for Freedom of Information (FOIA) requests.

+ Provide support from 8 a.m. – 5p.m. (EasternTime) Mondays through Fridays except for Federal Holidays.

**Qualifications**

**Required Skills & Qualifications:**

+ Associate's with 5 - 8 years (or commensurate experience)

+ Excellent communication skills (oral and written)

+ Proficiencyin MS Word, Excel, and PowerPoint

+ Organized, self-directed, and able to work with minimal supervision·

+ Minimum of2years of experience supporting public-facing helpdesk or equivalent

+ At least5years total professional experience

**Preferred Skills & Qualifications**

+ VA clearance (Public Trust) and access

+ Knowledgeable of VA organizations and processes

+ Bachelor’s Degree or equivalent

**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $60,000.00 - USD $65,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/4311/help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2024-4311_

**Category** _Information Technology_

**Position Type** _Full-Time_

**Senior Network Security Engineer**

**Category:** Infrastructure/Cloud

**Main location:** United States, Virginia, Fairfax

**Alternate Location(s):** United States, Arizona, Phoenix

**Position ID:** J0624-1993

**Employment Type:** Full Time

**Position Description:**

CGI Global Infrastructure Solutions is looking for a Senior Network Security Engineer to join our growing team. The successful candidate will provide strategic, tactical, and operational network and security support of our large multi-tenant data center and network.

This role must be located in either the Fairfax, VA or Pheonix, AZ.

**Your future duties and responsibilities:**

• Work with other infrastructure, security, and business teams to create strategic and tactical plans

• Respond quickly and effectively to network issues, outages, and change requests

• Recommend and perform system maintenance on network and security hardware/software as required

• Gather requirements, design, build, implement, and support internal and client networks

• Respond quickly and effectively to network issues, outages, and change requests

• Utilize network monitoring tools to proactively address capacity, performance, and availability issues before service degradation occurs

• Create and implement automation to increase efficiency, deployment velocity and reduce errors

• Participate in 24x7 on-call rotation for network support

**Required qualifications to be successful in this role:**

• Minimum of 7 years’ networking experience

• Demonstrated experience with Fortinet Web Application Firewalls

• Demonstrated experience with Palo Alto and Fortinet Next Generation firewalls

• Demonstrated expertise with Fortinet firewalls

• Demonstrated expertise of TCP/IP fundamentals, IP sub netting, routing protocols (OSPF, BGP), and network management

• Demonstrated expertise of point-to-point, VPN, and other WAN connectivity options

• Demonstrated expertise of switching, VLANs, VRF and related technologies

• Demonstrated expertise of Cisco switches and routers, including Nexus series switches, and ASR routers

Minimum Education Required: High School Diploma/GED

Desired qualifications / non-essential skills required

• B.S. degree in computer science or similar preferred

• CISSP Certification preferred

• Cisco CCNA / CCNP certification preferred

• Experience with Cisco ASA firewalls preferred

• Experience with F5 load balancers preferred

• Experience with Dell networks preferred

• Experience with Arista networks preferred

• Experience with Automation preferred

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $76,300 - $202,700.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

**Skills:**

+ Cryptography

+ Firewalls

+ Fortigate

+ Fortigate

+ Load Balancing

+ Ansible

**What you can expect from us:**

**Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Amentum is seeking a **Temporary Administrative and Technical Support Specialist** . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks

**Responsibilities:**

• Records and file management

• Employee in- and out-processing

• Assist in managing DOD, DSS, and local office policies and programs

• Support the field office chief in scheduling

• Correspondence drafting and routing

• Travel planning (Defense Travel System (DTS)

• Conference room coordination

• Office equipment and supply inventory maintenance

• Government timecard program (DAI) management

• Receipt and routing of office mail/correspondence

• Management of task management (CATMS) system

• Assist in execution of office training program

• Responsible for inputting and managing data bases as directed

**Requirements:**

• Active secret clearance required

• High School Diploma or equivalent

• 2 years of administrative experience

• all personnel shall have superior oral and written communication skills, as well as a good command of the English language.

**Preferred:**

• Intermediate to high proficiency in Microsoft applications, particularly Word, Excel and Outlook

• Familiarity with the Defense Travel System and timekeeping management programs a plus

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs)

EEO including Disability/Protected Veterans

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skill fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

**How will you make an impact in this role?**

The Information Security Manager, Global Network Infrastructure position will develop, manage, assess, and report on network security policies, controls, and practices. In this role you will use your expertise in evaluating Network security, resiliency, and IT audits to develop and implement effective audit coverage strategies. This is a unique opportunity to collaborate with a team of diverse and talented professionals who are critical to identifying and closing vulnerabilities, risks, and gaps. Some of your responsibilities may include:

+ Facilitate the evaluation and development of risk and PCI strategies for network applications, tools, systems, processes, and programs.

+ Update plans and programs to changes in the regulatory environment.

+ Document current and desired future state capabilities, incorporating industry leading technologies that enhance AXP's ability to manage network risk and protect data.

+ Analyze and recommend strategic recommendations and assist key decision makers with recommendations on improved processes, procedures, governance, and compliance matters.

+ Establish, direct, and execute audit and risk activities for network Infrastructure through external and internal audits, and PCI compliance reviews.

+ Facilitate continuous auditing processes including the use of data analytics.

+ Monitor and track progress on audit findings and recommendations.

**Qualifications**

+ Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field preferred (or equivalent work experience)

+ Experience working with internal and external auditors, and regulatory and PCI examiners.

+ Information security and audit certifications such as CIPP, CISA, CRISC, CISSP, CISM, PCIP are a plus.

+ Knowledge and experience in risk management, audits (SOC 1, SOC 2, PCI DSS), and information security best practices.

+ Experience in vulnerability and asset lifecycle management.

+ Knowledge and experience in cloud technologies, preferably AWS and GCP.

+ Experience working in governance and compliance related roles.

+ Knowledge of frameworks, standards, and best practices (i.e., PCI, ISO, COBIT, COSO, CMMI).

+ Understanding of regulatory compliance and information security frameworks such as NIST and CIS Controls.

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid or onsite arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24012256

**About this role:**

Assist the Asset Class Owner and Platform team lead with a variety of governance responsibilities associated with large enterprise efforts such as patch management, configuration management, vulnerability management, product lifecycle and asset management. Additionally, support management of data center deployments and decommissions of security technologies on a product-by-product basis. Leverage continuous improvement methodologies to enhance compliance controls and fortify governance program .

**In this role, you will:**

+ Perform governance duties aligned to control execution.

+ Manage and coordinate data center deployments.

+ Participate in broad strategy discussions involving asset class and platform level perspectives.

+ Provide information security consultation to improve compliance.

+ Drive technical and program related improvements.

+ Evaluate and interpret internal and Enterprise Information Security policies, processes and standards, and provide recommendations to improve them.

+ Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

+ Manage multiple competing deliverables within Information Security acting as a liaison between Engineering teams and Project teams. Developing reporting and process related to software, hardware, and oversite for operational process and controls.

**Required Qualifications:**

+ 4+ years combined technical experience in IT and cybersecurity with proficient utilization of Information Security tools, processes and industry standards

+ 4+ years project and/or process management experience with Demonstrated ability to develop technology strategy & roadmaps with clear objectives

+ 4+ years of CSAM (cyber security asset management)

+ 2+ years networking experience with proven troubleshooting ability

+ 2+ years data center experience

+ Strong problem-solving skills and attention to detail, ensuring commitments are completed within scope and deadline.

+ Excellent verbal, written, and interpersonal communication skills, including the ability to translate complex technical documentation into standard templates and common business language

**Desired Qualifications:**

+ Prior experience in IT and/or cybersecurity operations supporting various security technologies.

+ Experience with security concepts such as data center deployments, product roadmaps, and vulnerability management, etc.

**Job Expectations:**

+ Partial onsite work is required weekly - 3 days a week on-site/in office and 2 days a week remote

+ This position is not eligible for Visa Sponsorship/Visa Transfer

+ 100% remote work option is not available

**Posting End Date:**

7 Jul 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-366187-1

**Updated:** Tue Jul 02 01:20:25 UTC 2024

**Location:** CHANDLER,Arizona

**About this role:**

Wells Fargo is seeking a Lead Information Security Analyst in Technology as a part of The Enterprise Data Loss Prevention (EDLP) Solutions team. Learn more about the career areas and lines of business at wellsfargojobs.com. This key role will be supporting our mission to prevent inappropriate external sharing and distribution of sensitive company, customer and employee information.

**In this role, you will:**

+ Provide advanced information security consultation for all aspects of information security compliance policy, risk management, and remediation

+ Design, implement, and tune rules and techniques to prevent risky user behaviors in partnership with security, investigative partners, business groups and other stakeholders

+ Work with tools, such as, Symantec DLP, Cloud SOC, ICA Risk Fabric

+ Lead and support enterprise transition to next-generation cloud-based DLP solutions

+ Lead and support ongoing rule/technique change management and associated controls execution

+ Assist with inquiries from risk partners, Internal Audit and regulatory bodies on EDLP controls and procedures

+ Direct information security risk assessment and research, and recommend remediation plans and strategies

+ Influence stakeholders on net new or on material changes to an asset to influence control decisions

+ Provide consulting on security risk assessment and research, and recommend remediation plans and strategies

+ Act as more experienced lead to the organization to develop security risk awareness and mitigating actions

+ Consult the organization on complex security issues and findings

+ Manage the most complex and critical information assets

+ Evaluate and interpret internal and companywide information security policies, processes, standards, and participate with more experienced leaders in decision making on information security

+ Serve as information security lead to advise on the development and delivery of Information Security Education and Awareness

+ Collaborate and consult with peers, colleagues, and mid-level to more experienced managers to resolve issues and achieve goals

+ Lead projects and teams

+ Coordinate with vendor manager on third party assets to manage information security risks

+ Serve as a mentor to less experienced staff

**Required Qualifications:**

+ 5+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Symantec ICA and Enforce tool experience

**Desired Qualifications:**

+ 3+ years of Data Loss Prevention policy design and implementation experience including exact data matching, regular expressions and other techniques to reduce false positives

+ 2+ years of experience working with Cloud DLP solutions such as CASB, cloud-native DLP and/or security policies, etc.

+ 2+ years of Information Security Governance, Risk and Change Management (GRC) experience

+ CISSP, CCSP or other applicable InfoSec qualifications

+ Cloud certifications

**Job Expectations:**

+ Ability to work weekends and holidays as needed

+ This position offers a hybrid work schedule

+ This position is not eligible for Visa sponsorship

**Locations:**

+ 1525 WT Harris Blvd, Charlotte, North Carolina 28262

+ 300 S Brevard St, Charlotte, NC 28202

+ 1301 Solana Blvd, Westlake, Texas 76262

+ 2600 S Price Rd, Chandler, Arizona 85286

+ 550 S 4th St, Minneapolis, Minnesota 55415

**Posting End Date:**

7 Jul 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-369457-2

**Updated:** Tue Jul 02 01:20:20 UTC 2024

**Location:** CHANDLER,Arizona

Description:

Looking to bring on a group of Tech Support Agents to support the internal employees via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.

The first week of the role will involve agents going through compliance courses, the second week is a 1 week instructor lead virtual training. After training is over agents will move into their designated shifts and start taking phone calls. During this time they will have support from managers and employees to answer questions and provide on the job training until they are comfortable.

Required qualification : Commitment to work through the contract end date. 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience. Required Skills: Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration. The ability to use existing knowledge base content to search for known solutions and implement work arounds. Agent must be able to follow directions and be able to process large amounts of information in a customer focused/friendly manner in a fast-paced, high volume environment with great communication skills. Must demonstrate proficiency by efficient triage of the problem, efficient use of solutioning tools, and use of escalation processes to quickly resolve or escalate incidents that require further subject matter experts. Common call/chat types are assisting with encryption password and active directory passwords, remote access questions that may arise from a predominately work from home customer base, software installs, printer setup and other peripherals. Other: knowledge of and ability to troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365 , Outlook email, Teams. Additionally knowledge of Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids.

Skills:

Help desk support, Service desk, Troubleshooting, Customer service, Support, Help desk, Windows 10, Active directory, Service, Windows, Phone support, Ticketing system, Office 365, Technical support, Password reset, Remote support, Customer support, Servicenow, Outlook, Helpdesk troubleshooting, Security+, O365, A+, Customer service oriented, Windows 7

Top Skills Details:

Help desk support,Service desk,Troubleshooting,Customer service,Support,Help desk,Windows 10,Active directory,Service,Windows,Phone support,Ticketing system,Office 365,Technical support,Password reset,Remote support,Customer support

Additional Skills & Qualifications:

-Attendance and reliability is very important for this role

-Agents will start in a structured training model and then switch into their designated shift times so they must be flexible with working hours while getting up and running

-Strong phone customer service skills

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Summary This position is located in Chinle Service Unit, Pinon Health Center, Administration, Information Resources Management Department, Pinon, Arizona. This position involves analytical and evaluative duties related to computer networking, telecommunications, Local Area Network (LAN) system administration, maintain Local Area Network/Wide Area Network (LAN/WAN) links, servers, workstations, the premise cable plant and servicing of customer requests. Responsibilities Monitors and maintains network operations. Installs and configures network hardware and software on both services and clients. Analyzes and provides problem diagnosis of system components. Performs basic telecommunications troubleshooting such as checking phone cabling continuity, replacing phone as necessary and setting them up. Maintains the operating systems and integrated file management of data base subsystem and telecommunication systems. Provide for data integrity by using backups, system monitoring and other network tools. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Government housing is not available. No Retention or Relocation incentive or Annual leave credit for Non-Federal service authorized. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience: Experience must be Information Technology related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, Information Technology certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have Information Technology-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-09 - Installs, maintains and repairs software and hardware supporting information and communication systems; provides customer technical assistance and support for all users; works in Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, Mumps and other programming environments; installs, configures and troubleshoots Local Area Network/Wide Area Network (LAN/WAN) components such as routers, switches and servers; maintains a customer database to track trends; demonstrate processes and provide orientation for new users; and oversees migration of data. GS-11 - Installs, maintains, upgrades and repairs software and hardware supporting a broad range of information and communication systems; optimizes the functionality and performance of hardware and software systems and ensures reliability of existing system resources; determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services; work in Windows operating systems to include server editions, Microsoft Office applications, Active Directory, Exchange, Mumps and other programming environments; installs configures and troubleshoots Local Area Network/Wide Are Network (LAN/WAN) components such as routers, switches and servers; applies customer service and customer support principles and methods; demonstrates process and provide orientation for new users; conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position allows eligibility through meeting requirements specified in the section titled Education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. This position has promotion potential to the GS-11 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

Summary This position is located in Chinle Service Unit, Pinon Health Center, Administration, Information Resources Management Department, Pinon, Arizona. This position involves analytical and evaluative duties related to computer networking, telecommunications, Local Area Network (LAN) system administration, maintain Local Area Network/Wide Area Network (LAN/WAN) links, servers, workstations, the premise cable plant and servicing of customer requests. Responsibilities Monitors and maintains network operations. Installs and configures network hardware and software on both servers and clients. Analyzes and provides problem diagnosis of system components. Performs basic telecommunications troubleshooting such as checking phone cabling continuity, replacing phone as necessary and setting them up. Maintains the operating systems and integrated file management of data base subsystem and telecommunication systems. Provide for data integrity by using backups, system monitoring and other network tools. Requirements Conditions of Employment Must pass pre-employment examination. Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Government housing is not available. No Retention or Relocation incentive or Annual leave credit for Non-Federal service authorized. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S): This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience: Experience must be Information Technology related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, Information Technology certification), as appropriate GS-5 through GS-15 (or equivalent): For all positions individuals must have Information Technology-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the Information Technology field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-05 - Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major field activities, provides instructions to customer on accessing data, processing, space utilization efficiencies and program recovery techniques, consult with customers regarding potential system or program upgrades.GS-07 - Assists users in resolving technical computer problems and malfunctions; plans, organizes, builds and distributes personal computers and laptops; provides technical support to users for computer software; install new software, versions and updates; adapts, configures and test computer software. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position allows eligibility through meeting requirements specified in the section titled Education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Per IHS policy (SGM 21-04) IHS selectees to positions located in Federally operated hospitals, health centers, and clinics must be fully vaccinated for COVID-19 before entry on duty or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing for COVID-19 will be required. Your Human Resources Specialist will provide a list of documents acceptable as vaccination proof and instructions on how to submit your vaccination documentation or how to request a medical or religious exemption, if needed. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. This position has promotion potential to the GS-11 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.

**Who We Are:**

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

**Job Summary:**

Integrates and configures Personal Computing (PC) hardware and peripherals.

**Principal Responsibilities:**

+ Integrates and configures a variety of PC hardware, operating system software and peripherals, assembling PC electronic components, installing circuit boards, disk drives, mass storage devices and peripheral equipment and/or other related components.

+ Troubleshoots and resolves integration and configuration problems involving circuit analysis, wave form calculations, fault isolation, Programmable Read Only Memory (PROM) programming and signal flow tracing.

+ Troubleshoots issues to diagnose malfunctions and equipment failures and takes appropriate actions based on process requirements.

+ Completes appropriate documentation regarding defective parts replacement, shipping, build process updates, etc.

+ Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.

+ Other duties as assigned.

**Job Level Specifications:**

+ Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.

+ Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.

+ Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.

+ Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.

+ Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

**Work Experience:**

+ Typically requires a minimum of two years of related experience.

**Education and Certification(s):**

+ High School Diploma or equivalent

**Distinguishing Characteristics:**

+ Specific department may require specialized certification, e.g. A+.

+ May require standing for prolonged periods of time and lift up to 50 pounds.

+ Position may require travel.

**What We Offer:**

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

+ Generous Paid Time Off

+ 401K and Pension Plan

+ Paid Holidays

+ Family Support (Paid Leave, Surrogacy, Adoption)

+ Medical, Dental, Vision, and Life Insurance

+ Long-term and Short-term Disability Insurance

+ Health Savings Account / Flexible Spending Account

+ Education Assistance

+ Employee Development Resources

+ Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.