Computer Network Support Specialists

POSITION PURPOSE

The Raley’s Companies IT division employs technology enthusiasts who focus on providing our business partners in functional solution design, implementation, and support of specific Oracle modules. The Oracle Sr Staff Functional Analyst is responsible for providing project leadership and advanced functional consultation in a variety of areas in the Oracle Suite in support to Raley’s business partners. The role’s purpose is to possess and apply comprehensive, advanced knowledge of multiple business operating procedures, functionality and the potential impact on other systems or business units/processes. The Oracle Sr Staff Functional Analyst role uses consulting and technical skills, cross functional business knowledge, and Oracle solution expertise to effectively integrate Oracle technology into our business environment in order to achieve expected business results. Based on user requirements analysis, the role will prepare functional designs, system configuration, perform relevant testing and deployment of the designated business solution for large and complex business needs.

ESSENTIAL JOB FUNCTIONS AND BASIC DUTIES

Facilitates the implementation and support of Oracle modules to enhance Raley’s business functionality and overall performance, while maintaining a high degree of customer satisfaction.
Designs, configures (or programs) and tests in various Oracle Modules: Core Human Resources, Recruiting, Benefits, Payroll, Workforce Compensation, Talent Management, Absence Management, and HR Help Desk.
Analyzes the current business processes and scenarios of The Raley’s Companies business and recommend/develop solutions to meet the business need.
Responsible primarily for successful implementation of Oracle, providing functional and or technical expertise, guidance, presentation, and instruction on Oracle products to Raley’s business partners, and IT when required.
Provides Proof of Concept by exploring various industry best practices for business process and or technical improvements.
Develops internal and external integrations using HCM Data Extract, Oracle Integration Cloud, and other third-party integration tools.
Applies an advanced level of logic and reason to identify and solve complex, multi-faceted IT and business problems.
Leads IT studies and teams on projects for systems solutions, involving defining the scope, goals, and deliverables, and using analytical tools.
Conducts advanced application configuration, testing, debugging and documentation with assigned team.
Provides on-going support of existing systems through change analysis and problem resolution.
Applies appropriate principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Participates in creating the Request for Information and Request for Proposal documentation with the client.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:
B.A./B.S. or MA/MS in Computer Science, MIS or related subject or equivalent combination of education and experience.
Minimum of four or more (4+) years professional experience related to analytical or system support with the Oracle HCM system, and a minimum of six or more (6+) years of technical and development experience with HCM, Time and Attendance, or Workforce Management solutions, or the equivalent combination of education and experience.

REQUIRED KNOWLEDGE:

SKILLS and ABILITIES:

Advanced knowledge of the Oracle HCM Cloud application including experience with HCM Data Extract, Fast Formula, OTBI, and BI Publisher.
Must have knowledge with developing solutions with an Oracle HCM Cloud application, including experience with HCM Data Extract, Fast Formula, OTBI and BI Publisher.
Must have a strong understanding of the Oracle HCM Cloud data model.
Must have experience building complex SQL statements with database tools and reporting applications.
Knowledge of HR and Payroll business processes, tasks, and underlying table structures.
Experience with descriptive/extensible flex fields, HDL, spreadsheet loader, functional configuration manager, fast formulas, user defined tables, value sets, value set queries is a big plus.
Techno-functional experience with PeopleSoft HCM, Kronos/UKG, Reflexis, and Visual Studio Builder applications are highly desired.
Data and analytical and troubleshooting skills required.
Ability to successfully partner with vendors/agencies and internal stakeholders; ability to work within a cross-functional team environment where teams are sometimes located remotely.
Strong ability to prioritize and resolve technical issues within the broader project team.
Experience in working within an offshore and onshore resource model.
Ability to collaborate across various groups, build relationships, and manage effectively in a matrix organizational structure.
Strong customer service skills and ability to follow through to resolve customer issues.
Capable to understand client expectations and to recognize and resolve issues that may affect delivery.
Ability to manage multiple development software projects and priorities, while accessing the overall impact to the current and new application configurations.
Able to work independently with strong verbal and written communications skills.
Ability to prioritize tasks to meet requirements in a fast-paced continuously changing business.
Knowledge of DevOps development and Cloud technologies
Business knowledge of several major functions.
Effectively influence both Business Leaders and IT Leaders on technical direction

PHYSICAL DEMANDS – Employees may occasionally experience the following physical demands for extended periods of time:

Sitting
Keyboarding
Viewing computer monitor
WORK ENVIRONMENT

Work is performed in an on-site business office environment. Occasional travel to outside locations or meetings may be required. Ability to work extended hours, as required, in support of the company’s business need.

*Denotes essential job functions.

IT Support Analyst, Intermediate, Classroom Support

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608323

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position is posted as IT Support Analyst, Intermediate, Classroom Support, which is a working title. The NAU system title for this position is IT Support Analyst, Intermediate.

Job Description

This Classroom Support position provides top tier customer service for the faculty and staff in NAU learning environments, including multimedia audio visual equipment in learning spaces, second level technical support for PC's (Windows and Mac), mobile devices, desktop applications, and desktop-related server software. This role is essential to maintaining classroom technology function to facilitate effective teaching and learning.

Technical Support - 60%

• Provide second-tier support for NAU end users, including classroom A/V support, public lab computing support, desktop application support, and desktop networking support.
• Respond to inquiries regarding campus information technology systems support policies.
• Implement and maintain end-to-end A/V systems in NAU learning environments, including processors, navigation panels, projection and display systems, audio reinforcement, and ADA-compliant devices.
• Support A/V conferencing equipment.
• Collaborate with IT professionals across campus to resolve issues.
• Perform emergency and preventative maintenance for classroom technologies, including A/V systems, Windows/Mac platforms, and collaborative technologies.
• Process support tickets in accordance with established departmental standards.

Collaboration and Teamwork - 15%

• Collaborates closely with team members to deliver exceptional service to the campus community and ensure successful project completion.
• Facilitates effective communication among various support teams.
• Works directly with IT Professionals across campus to resolve issues.
• Works directly with vendors to resolve problems with products and services.
• Serves in a consulting capacity to campus computer users and support personnel regarding software problems or malfunctions, and recommended solutions.
• Communicates and collaborates with system architects to ensure that systems are functional, and that system issues are addressed in a timely manner.

Documentation and Communication - 10%

• Updates university IT systems support information and data to ensure access to accurate and timely information.
• Works directly with vendors to resolve problems with products and services.
• Create documentation for the Classroom Support/ITS Internal knowledgebases.
• Assists in the oversight of software deployment and licensure to ensure compliance.

Industry Knowledge and Technical Skills - 10%

• Understand and apply knowledge of appropriate handling of university information technology support information.
• Assist in evaluating new end-user computing packages and equipment, as well as in their implementation and testing.
• Help ensure software license compliance on NAU computers.
• Maintain functional expertise across all relevant operating systems, hardware, software, and other job-related technologies.
• Continue advancing knowledge of AV industry, including but not limited to QSC and Crestron.

Other - 5%

• Other duties as assigned.
• On-call duties may be required for this position.

Minimum Qualifications

• Associate or bachelor's degree in computer science or related field.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Certified Technology Specialist (CTS) certification.
• Experience supporting instructional and audiovisual technologies in an academic environment.
• Experience providing technical support for both Windows and Macintosh platforms.
• Experience using remote support tools for cross-platform computing and A/V environments.
• Experience consulting with, training, advising, and developing advanced solutions for end-users in a mixed platform environment.
• Experience in providing the highest level of customer service.

Knowledge, Skills, & Abilities

• Knowledge of Crestron A/V systems, including product architecture, Crestron Toolbox, SIMPL programming, and Crestron Fusion.
• Knowledge of Q-SYS A/V systems, including product architecture, LUA programming, and Q-SYS Reflect.
• Critical understanding of modern audiovisual environments, including the ability to troubleshoot a variety of AV components (Crestron, QSC, Shure, Sennheiser, Lumens, Vaddio, etc).
• Advanced knowledge of computer operating procedures and techniques, especially in teaching and learning environments.
• Strong organizational skills and the ability to prioritize and manage several projects and tasks simultaneously.
• Analyzes complex situations and anticipates issues.
• Must be able to apply creative and critical thinking to the work environment during high-demand, fast-paced stressful times.
• Skill in coordinating activities, evaluating data, and establishing priorities.
• Advanced knowledge of application, networking, and system software for higher education.
• Advanced knowledge of tools, processes, and policies of NAU information technology systems support services.
• Knowledge of university IT services and maintenance methods and processes.
• Excellent communication skills, both written and verbal; excellent listening skills.
• Demonstrates strong problem solving, organizational, and analytical capabilities.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $58,882. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 5, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6127091

Copyright ©2025 Jobelephant.com Inc. All rights reserved.

https://www.jobelephant.com/

jeid-fd6a196b5073ca4e9ec18b0908d24432

Manager, IT Desktop Support

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608336

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• The start date for this position will be between 6/1/25 and 7/1/25.

Job Description

This position is responsible for the oversight of the Desktop Support team with Northern Arizona University Information Technology Services Department on the Flagstaff campus. The IT Manager of Desktop Support is responsible for managing daily operations and functionality of end point devices, representing the team to other stakeholders and helping to ensure that ITS Desktop Support is constantly improving. As part of strategic planning, the IT Manager collaborates with vendors and the Director of IT Support to ensure that resources align with university allowances and priorities. The IT Manager focuses on enhancing skill levels and communication within the team. By fostering growth and development, they contribute to providing exceptional customer service to the NAU Campus Community.

Leadership and Supervision - 50%

• Lead, motivate, and provide supervision to the Flagstaff Campus Desktop Support team.
• Manage the performance of the Desktop Support team and provide support to our NAU Customers to ensure that service levels are achieved.
• Ensure that customer expectations are met or exceeded.
• Contributes to the strategic planning process as a strategic member of the extended management team.
• Serve as the liaison between faculty and staff with ITS and external stakeholders to develop new relationships and enhance existing relationships with the intent of building and enhancing IT partnerships.
• Network with colleagues through professional organizations, meetings with key stakeholders and outreach initiatives to ensure NAU's IT services and needs are met.
• Monitor multiple projects including planning and implementing new computer equipment, sites and services; interview and consult with customers; create design plan and specifications; coordinate activity with other departments, units or vendors; set schedule, monitor and evaluate progress and success or failure of project.¿
• Responsible for the effective management and effective provision of second tier technical support.
• Monitor and balance workloads for technical support areas.
• Supervise, hire, train, and evaluate assigned staff.
• Work with employees to correct deficiencies, recommend and implement corrective action and discipline.

Operations Management - 15%

• Provide quality assurance in accordance with KPI's determined by educational industry standards (ie: Educause, ITSM)
• Follow up with customers to ensure customer satisfaction and to address customer complaints
• Demonstrated experience working with remote resources and providing support remotely.
• Represent ITS division among campus Edge units, including collaborating and liaison between other areas in ITS.
• Assist in coordinating the process for communicating outage/emergency activities to the ITS organization and the NAU Community.

Communications - 15%

• Ensures collaboration among IT systems support staff to reach a shared understanding of possible strategies and services that will help the university reach its goals.
• Coordinates and collaborates with all areas of NAU ITS to ensure that systems are properly implemented, tested and functional, and that system issues are addressed in a timely manner.
• Ensure successful implementation of programs, policies, procedures, and activities related to NAU's statewide community campus engagement outside the Flagstaff campus.

Reporting and Assessment - 15%

• Documents, tracks, and monitors incidents to ensure a high level of service and customer support.
• Creates and updates public and internal documentation and training materials, as well as internal team processes.
• Conduct research, write reports, summaries and/or recommendations and conduct technical and fiscal presentations regarding needs, goals and objectives.¿

Other - 5%

• Perform other duties as assigned.
• On-call duties required for this position.

Minimum Qualifications

• Bachelor's degree in related field; AND,
• 2-4 years of systems support experience; AND,
• 1-2 years of management or supervisory experience;
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Knowledge of issues in higher education customer support from both a user and a technical perspective.
• Working knowledge of Microsoft Office, Office365, and Microsoft's Cloud computing.
• Experience using web/video conferencing tools to present and conduct meetings and collaborative forums.
• Experience in employee supervision and administrative principles and practices.
• Experience in a service-oriented environment.
• Experience working independently in positions with significant judgment and decision-making responsibilities.
• Experience in developing processes and procedures that govern program implementation

Knowledge, Skills, & Abilities

• Experience managing and mentoring a large support team.
• Proven experience working in high demand, fast paced work environments.
• Must communicate effectively both verbally and in writing with a variety of audience types using different mechanisms including informal updates, formal presentations, and other analytical and technical documents.
• Proven Leadership skills with strong sense of ownership and urgency.
• Must be able to apply creative and critical thinking to the work environment during high demand fast paced stressful times.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $89,551 Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 5, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6124381

Copyright ©2025 Jobelephant.com Inc. All rights reserved.

https://www.jobelephant.com/

jeid-f284c2e2830f0d45a504fd9ef66d63aa

**About this role:**

Wells Fargo is seeking an Information Security Manager in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com.

The Information Security Manager will join our team as a manager of the Cyber Threat Fusion Center in Chandler, AZ. The manager develops, maintains, and executes all components of the Wells Fargo security monitoring and response program. General duties include real and simulated cyber threats mitigation, proactive and reactive threat hunting, and escalation engagements with other information security teams. The position involves regular interactions with executive leadership and business-aligned security leaders.

**In this role, you will:**

+ Manage and develop a team of individual contributors with low to moderate complexity and risk

+ Provide support and drive strategic initiatives for the business

+ Maintain an advanced awareness of bank security policies and government regulations pertaining to information security

+ Identify security risks and solutions for networks and virtual private network applications, security tools, public key infrastructures, authentication and directory services, and access management services

+ Address vulnerability detection, threat data, network intrusion, development, and implementation of vulnerability mitigation strategies

+ Formulate and implement information security solutions and controls

+ Make decisions and resolve issues regarding changes to information security policy, standards, and procedures as needed for systems, applications, and tools

+ Recommend compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives

+ Lead complex projects and initiatives impacting one or more business lines

+ Collaborate and influence all levels of professionals including more experienced managers

+ Lead team to achieve objectives

+ Manage allocation of people and financial resources for Information Security Analysis

+ Mentor and guide talent development of direct reports and assist in hiring talent

+ Develop and maintain documentation on Cyber Security Operations, security alert process workflow, response playbooks, and other security workflow documentation

+ Develop partnerships with Wells Fargo’s existing security teams across the lines of business to respond to threats and control remediation

+ Provide subject matter expertise on actual or perceived events as well as reviewing emerging technologies and tools

+ Review Security Operations Center reports, threat reports, audit reports, and regulatory changes to identify and initiate risk prioritization and remediation

+ Manage and partner with security service providers for security tool and process enhancements to improve the security posture

**Required Qualifications, US:**

+ 4+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 3+ years of Incident Management System experience

+ 2+ years of Leadership experience

**Desired Qualifications:**

+ Experience managing large technology development efforts within a major line of business

+ Ability to influence across all organizational levels, particularly senior management

+ Experience with Security Information and Event Management (SIEM) products

+ Knowledge and understanding of security analytics including: incident response and a digital forensics discipline

+ Knowledge and understanding of data security controls including malware protection, firewalls, intrusion detection systems, content filtering, Internet proxies, encryption controls, and log management solutions

+ Knowledge and understanding of banking or financial services industry

+ Experience with host and/or network log analysis as applied to incident response / threat hunting

+ Knowledge of offensive security, with the ability to think like an adversary when hunting and responding to incidents

+ Certifications in one or more of the following: Global Information Assurance Certification (GIAC), Offensive Security Certified Professional (OSCP), Offensive Security Wireless Professional (OSWP), Offensive Security Certified Expert (OSCE), Offensive Security Exploitation Expert (OSEE), or Offensive Security Web Expert (OSWE)

**Job Expectations:**

+ Ability to travel up to 10% of the time

+ This position is not eligible for Visa sponsorship

+ This position offers a hybrid work schedule

​ **Location**

+ 2600 S Price Rd.- Chandler, AZ 85286

**Posting End Date:**

9 Apr 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-446123

Wells Fargo is seeking a Lead Information Security Analyst that has strong demonstrated knowledge of IAM controls.

There is no Visa sponsorship or Visa Transfers.

This role a hybrid role, seated it in the location where the req is posted.

You’ll be a part of a team responsible for the assessment and adoption of Information Security Identity and Access Management (IAM) controls. The IAM organization owns and operates manual and automated controls to manage enterprise risk and reduce inappropriate access for organizational users. To keep the bank secure, frequent changes and updates to leverage technology requires regular review of controls to confirm effectiveness as well as relevancy. You’re the kind of person that is cyber and control focused and keeps abreast of changing risk, internal policies and is mindful of regulatory landscape.

This is the kind of role that makes a big impact and has importance within the team and the overall bank.

The ideal candidate has strong control and risk background within IAM. Each day you’ll engage with internal lines of defense, key business and technology stakeholders. You will be responsible for the assessment, adoption, and oversight of IAM operated controls related to IAM products and services. You must be able to demonstrate in-depth knowledge of IAM controls and supported processes/procedures, risk assessment and controls testing methodologies across 3 lines of defense, and compliance and operational processes which includes successfully facilitating and completing associated deliverables.

Strong hands-on working knowledge of IT/IS control frameworks such as COSO, CoBIT, FFIEC and NIST is strongly encouraged as part of the benchmarking process. You’ll be a part of the identification and escalation of emerging risks resulting from controls test findings, including providing input to control design/execution along with control administration changes.

We need a collaborative spirit who will work in partnership with enterprise Risk and Control System (SHRP) administrators. You’ll report to a dynamic leader, work with a competent team and feel like at the end of the day, you contributed something great to the overall mission.

In this role, you will:

Maintain an advanced awareness of bank security policies and government regulations pertaining to information security

Formulate and implement information security solutions and controls

Make decisions and resolve issues regarding changes to information security policy, standards, and procedures as needed for systems, applications and tool

Provide advanced information security consultation for all aspects of information security compliance policy, risk management, and remediation

Direct information security risk assessment and research, and recommend remediation plans and strategies

Influence stakeholders on net new or on material changes to an asset to influence control decisions

Provide consulting on security risk assessment and research, and recommend remediation plans and strategies

Act as more experienced lead to the organization to develop security risk awareness and mitigating actions

Consult the organization on complex security issues and findings

Manage the most complex and critical information assets

Evaluate and interpret internal and companywide information security policies, processes, standards, and participate with more experienced leaders in decision making on information security

Serve as information security lead to advise on the development and delivery of Information Security Education and Awareness

Collaborate and consult with peers, colleagues, and mid-level to more experienced managers to resolve issues and achieve goals

Lead projects and teams

Coordinate with vendor manager on third party assets to manage information security risks

Serve as a mentor to less experienced staff

Required Qualifications, US:

5+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years of IAM (Identity and Access Management) experience

2+ years of process improvement experience

Desired Qualifications:

3+ years of Microsoft office suite experience such as PowerPoint, Excel, Outlook and Word

5+ years of experience working with information security controls and deployments in a production environment

3+ years of IAM (Identity and Access Management) experience with application on-boarding, certifications or role management.

1+ years of information security architectural design and consulting experience

Experience communicating and presenting complex information to multiple levels of the organization

Strong time management skills and ability to meet deadlines

Ability to work effectively, as well as independently, in a team environment

Experience with synthesizing data from multiple sources and presenting it in appropriate formats

Knowledge and understanding of information security management, audit, compliance and risk.

Knowledge and understanding of financial services industry: compliance, risk management or audit operations

Knowledge Information Security Frameworks and standards (FFIEC, NIST, ISO)

**Pay Range**

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $197,500.00

**Benefits**

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

**Posting End Date:**

20 Apr 2025

***** **_Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-446675

**Job Details:**

**Job Description:**

The world is transforming - and so is Intel. Intel is a company of bold and curious inventors and problem solvers who create some of the most astounding technology advancements and experiences in the world. With a legacy of relentless innovation and a commitment to bring smart, connected devices to every person on Earth, our diverse and brilliant teams are continually searching for tomorrow's technology and revel in the challenge that changing the world for the better brings. We work every single day to design and manufacture silicon products that empower people's digital lives. Come join us and do something wonderful.

**Who we Are:**

Intel's Information Security organization enables Intel to provide secure products, solutions, and services which meet U.S. regulatory requirements. The Information Security organization supports the unique IT information Security and Compliance requirements for Intel federal projects that deliver products and/or services to the US Government (USG). As part of this team, you will help us grow our secure solution suite to meet U.S. Government requirements.

The Intel Information Security organization is seeking a Network Security Engineer. The candidate chosen for this role will assist senior engineers with design, architecture, and build of secure classified network products to support USG operations.

**Primary duties and Responsibilities:**

+ Assist with architecting network and network security products in secured enclaves, including product testing, validation, and selection.

+ Assist with design and long-term roadmap planning for new and future scalability in secure enclaves.

+ Play a supporting role with the definition of system security requirements, including but not limited to the authorization boundary, security domains, classification of data, etc.

+ Assist with design the security interfaces, security interconnections, and the trust relationship between system components and external systems.

+ Implement system security designs using commercial-off-the-shelf (COTS), government-off- the-shelf (GOTS), and open-source hardware and software.

+ Oversee the hardening and configuration systems and system components in accordance with various Federal, Department of Defense (DoD), and Intelligence Community (IC) guidance.

+ Coordinate security assessments to identify security control failures and recommend corrective actions.

**Qualifications:**

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States government customers and is subject to certain citizenship-based restrictions.

+ Ability to obtain an active US Government Security Clearance.

+ Bachelor's degree with 3+ years of information technology experience.

+ 3+ years of experience configuring implementing networks and Network security infrastructure, with network design and troubleshooting, Software Defined Network and Firewall infrastructure.

+ 3+ years of experience as a system administrator working with Data Center migrations, server upgrades, O/S and firmware patching, and system integration.

+ 1+ years of experience of monitoring security bulletins and alerts from all Partners' network system vendors.

+ Experience with DoD security implementation (e.g. STIG) and security tools for managing the environment.

+ Experience being part of an Agile development team.

+ Business travel is required as needed.

**Preferred Qualifications:**

+ Active US Government Top Secret (TS) Security Clearance with the skill to obtain and maintain SCI access.

+ Experience with DEVSECOPS Principles to implement and configure Cross Domain Solutions (CDS).

+ 2+ years' experience implementing and configuring Firewall infrastructure in a secured enterprise environment.

+ Experience administering servers, backup operations, and systems monitoring in multiple and complex network server environments.

+ Experience with business continuity and disaster recovery; install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.

+ Experience with network analysis software such as SD Elements, Splunk, Sniffer, Wireshark, or Microsoft Network Monitor.

+ Certifications in cybersecurity to include Certified Cloud Security Professional (CCSP) or Certified Information Systems Security Professional (CISSP).

+ Experience with scripting in the UNIX environment.

+ Experience utilizing Ansible as a configuration management tool, for system administration of users or devices, or as a security compliance automation tool.

\#cj

**Job Type:**

Experienced Hire

**Shift:**

Shift 1 (United States of America)

**Primary Location:**

US, Oregon, Hillsboro

**Additional Locations:**

US, Arizona, Phoenix, US, California, Folsom, US, California, Santa Clara

**Business group:**

Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

**Posting Statement:**

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Position of Trust**

N/A

**Benefits:**

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:
https://jobs.intel.com/en/benefits

Annual Salary Range for jobs which could be performed in the US:

$104,770.00-$147,910.00

**S** **al** **ary** **range** **dependent on a number of factors including location and experience.**

**Work Model for this Role**

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Desktop Support Specialist 1 in the Desktop Services Team. Desktop Services is the team that supports hardware for end-users at the Enterprise level, supports patching, imaging, and software packages. As a key member of our Desktop Services team, you will be responsible for making sure that desk set-ups are completed for new hires, working out of Choice’s ServiceNow ticketing system, image systems through Auto Pilot and Jamf, and working with our internal customers that office or field based.

Are you driven and have a desire to start your career in IT? We invite you to apply today for our Desktop Support Specialist 1 role today and #MakeItYourChoice.

Your Responsibilities

+ Working tickets from ServiceNow

+ Configure, image, reimage, troubleshoot hardware and software issues

+ Troubleshooting issues pertaining to Windows 10, 11, O365, Autopilot, Intune, JAMF, and MAC OS

+ Taking direction from Desktop Engineers to support major projects and initiatives

+ Hardware deployment and collection for the company. Desk set-ups for New Hires, collection and tracking of hardware. Maintaining and providing records of current asset levels.

+ Resolving escalations from the IT Service Desk and handling client support requests as well as taking ownership of product issues and ensuring closure is achieved.

Your Experience, Skills & Competencies

+ Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of educations and experience

+ Minimum of three years’ prior experience in a computer support role, supporting both in office and external users

+ Superior customer facing skills, ability to provide support to executive leaders within the organization

+ Previous experience with Autopilot, Intune, Drive Encryption or comparable product preferred

+ Ability to prioritize multiple tasks successfully without losing composure and compromising productivity

+ Able to work both independently as well as collaboratively

Your Team

This is an individual contributor role that will report to the Desktop Services Manager. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Desktop Support Specialist 1, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.

The Desktop Services Specialist role is expected to support our in-office associates. This role will require you to be in the Scottsdale office 5 days a week during normal work hours between 8AM – 5PM.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

American Express is embarking on an exciting Cloud transformation led by a high-energy, delivery-focused team. This group is nimble and creative, with the power to define governance of our Generative AI technology functions and tooling. The **Enterprise GenAI Sr Info Security Analyst** is an integral member of the SaaS Security Team who delivers and operationalizes products, acts as a subject matter expertise to deliver security controls for the enterprise, and ensures the success of the American Express journey in driving down risk in cloud usage.

You will work closely with other Information Security departments to design, manage, and support security control integration, as well as Investigate security incidents and perform compliance reviews. This position demands a well-organized, driven, action-oriented team player with the ability to lead operational initiatives and the ability to work on multiple products and projects simultaneously, and an understanding to deliver end-to-end operational solutions focused on great user experience.

**Responsibilities Include:**

+ Strong collaboration with operational and architectural security teams

+ Partner with and support the Engineering team to drive and execute results in a timely mannerProvides detailed analysis of Generative AI use cases to determine and report on enterprise risk

+ Monitors and anticipates trends and investigates organizational objectives and needsPartner with and support various technology and business teams to understand the current landscape of Gen AI use cases and map to operational controls

+ Provide security expertise to the Cloud Security and SaaS Security teams, as it pertains to the Generative AI program

+ Build out an operational function and team to ensure products and controls are performing optimally and efficiently

+ Create and maintain operational documentation and reports to support monthly trend analysis as well as project components

+ Evaluate various Generative AI technologies and tools for technical and operational feasibility

**Required Skills/Experience**

+ 5 years of experience in Information Security or Information Technology

+ Experience working within an Agile Methodology

+ In-depth knowledge of Product Management, Engineering and Operations

+ Prior experience to managing an operations and/or engineering team

+ Prior experience of end-to-end enterprise product deployments

+ Public cloud knowledge and experience preferred

+ Demonstrated leadership skills

+ Knowledge of data classification solutions

+ Strong work prioritization, planning, and organizational skills

+ Be able to collaborate effectively, work closely within a coordinated team environment, and maintain professionalism under any circumstance

+ Knowledge of common web technologies, cloud technologies, enterprise, and network architecture

+ Strong communication skills (written and verbal)

+ Understanding of financial industry standards and regulations such as FedRamp, NIST, CSA, PCI, and SOX

**Educational Requirements:**

+ Bachelor’s Degree in computer science, computer engineering, or related field; or equivalent experience

+ Information Security Certification preferred, CISSP, CCSK or similar.

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

**Job:** Technologies

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25005539

Technical Support Specialist - Online Division - Grand Canyon University

Click Here to

Apply Online

Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference in students’ lives.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.

+ Collaborative and supportive work environment...and more!

Starting salary is $34,000 per year.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist---Online-Division---Grand-Canyon-University\_R000059163)

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Apply Online

Description

We are seeking an Information Security Engineer to work with lines of business and technology teams to ensure Information Security Baselines are comprehensive, complete, and accurate, ensuring a secure configuration for the applications used by our client. The ideal candidate will have many years of experience working across multiple technology disciplines including Operating Systems, Databases, Networking devices, etc., and possess an innate curiosity for how things work and a desire to learn new technologies quickly and frequently.

This is a governance role. The candidate will oversee that baselines meet certain criteria and align with industry best practices, etc, but they will not be the one to ‘create’ the baseline. They do however need to possess a high technical acumen to be able to explain to other technologists why a given parameter is required from a technical security perspective, because this role may have to credibly challenge a given security parameter.

Participate in security consulting on small projects for internal clients to ensure uniformity with corporate information, security policy, and standards. Track or remediate vulnerabilities and security issues. Review and correlate security logs. Assist with the design, documentation, testing, maintenance, and troubleshooting of security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security. Provide technical support for security related issues. Utilize industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Interface with more experienced technologists. Required Qualifications: 2+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Additional Skills & Qualifications

This position is designed to assure industry best practices and standards are accounted for alongside with documenting a comprehensive set of parameters that are used to secure applications and systems at our client

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $41.09 - $41.09/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Apr 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.