Computer Network Support Specialists

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

**How will you make an impact in this role?**

Technology Risk is looking for a motivated, technologically savvy Technology Risk Analyst who will support the management and governance of technology risk. We are seeking a candidate with a solid grasp of information security, risk management, and technology controls.

This position is strategically placed as a center point for the management of Information Technology and Information Security risk and will work closely with collaborators across the organization to ensure the security and compliance of our systems. The ideal candidate will be able to engage and educate our peer groups, internal customers, and senior leadership about substantial risk initiatives and updates. Key responsibilities include:

+ Project leadership and risk resolution: Leads analytics to resolve identified program gaps and maintain or improve the risk and security posture of the company.

+ Technology risk assessments: Performs technology risk assessments to identify, evaluate, and aid in the prioritization of potential risks in the organization's technology systems and processes

+ Investment decision support: The Technology Risk Analyst is responsible for supporting the investment decision process by executing analytics, identifying trends from risk, threat, and regulatory input channels to determine new information security solutions using standard methodologies.

+ Risk management engagement: Collaborates with risk SMEs in the team to develop and implement risk management strategies.

+ Strategic recommendations and decision support: Delivers strategic recommendations and assisting decision makers with recommendations applying qualitative and quantitative risk management approaches.

**Minimum Qualifications**

+ Bachelor's degree in Information Security, Computer Science, or related field, or equivalent experience

+ A consistent track record in information security and risk management

+ Solid grasp of information security principles and methodologies

+ Excellent analytical and problem-solving skills

+ Outstanding ability to engage collaborators both verbally and visually

+ Ability to deliver under time constraints and handle various tasks and projects at the same time

+ Tried ability to build credible relationships with peers in a highly interactive working environment

+ Competence towards change and eagerness for continuous improvement

**Preferred Qualifications**

+ 3 or more years of experience in Technology Risk with an Information Security focus

+ Experience in the financial services industry, particularly with large banks

+ Professional certifications such as CISSP, CISM, or CRISC

**Qualifications**

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technology

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25001840

Job Description

We are searching for a Remote Technical Support Representative to join our client's team on a 2-year contract.

Shift:

Monday - Friday 1am to 10am EST, but candidate can be located in any time zone

This resource will be monitoring incidents that come in throughout the daytime shift and working through the non-critical issues during their overnight shift. The majority of these tickets revolve around printer and printer infrastructure. The ideal candidate LOVES troubleshooting and getting to the root cause of an issue, and someone who considers themselves very solution oriented. There is no step-by-step guide in how to always resolve these incidents, and there isn't a ton of extra support on the night shift.

Other tasks will involve troubleshooting on the Pharos printer application, and working with the WebJet Admin team to create something that they can then push out to the printers to configure the devices.

There will also be a variety of miscellaneous tasks when there aren't critical issue to resolve. For example, there will be a project this year that will require the team to build 40 new servers. This will include logging into the servers, looking at their logs, and getting to the root cause of why a certain print job is taking 10+ minutes.

Overall, this role involves an extensive amount of troubleshooting, and a great troubleshooting mindset is the most important part of this role.

Pay- $19-20/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-An excellent troubleshooting mindset. Someone who says "I like to dig in" and "Google is my best friend" is the mindset we are looking for.

-Production support knowledge or experience working in a monitoring type environment. This role does NOT include a lot of over-the-phone technical support.

-Experience working with a ticketing system

-Any experience troubleshooting servers or ANY server knowledge null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Summary About the position: This position will be assigned to the Resource Management Office on Luke AFB. This is a Full-Time position with benefits. Responsibilities The primary purpose is to assist the 56 Force Support Squadron in the Information Technology office. Can act as the supervisor when the current supervisor is on extended leave or TDY. Provides desktop and central/network administration and support for the unit or facility's functional network systems and desktop office computers that connect to the LAN (local area network) or WAN (wide area network) systems. Provides limited technical support for commercial off-the shelf (COTS) applications and/or related business systems. Performs routine and advanced installation and configuration of the desktop workstation hardware and software required to support unit or facility operations. Provides desktop customer support for all workstation and peripherals connected to the FSS Commercial Network. This LAN/WAN is referred to as the FSS Commercial Network. Resolves partial system failures (software or hardware-related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Coordinates LAN installation, configuration, maintenance and troubleshooting and fine tunes components as necessary to include servers, switches and routers in order to achieve PCI (Payment Card Industry) and PII (Personally Identifiable Information) security compliance. Installs, configures and maintains network and application server, hardware network operation system, software and peripheral network equipment (scanner, printers, etc.). Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network related problems. Performs preventive maintenance inspections (PM l's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders and initiate the directed actions as appropriate for the .Mil network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12676537 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/05/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Five (5) years specialized experience in information technology. Familiar with the terminology and principles utilized in IT disciplines or subject related fields. Knowledge will be deemed equivalent to that which is acquired through a four (4) year college curriculum or Comp TIA IT certifications for A+, Network+ and/or Security+. Must be proficient in Microsoft operating systems software, have working knowledge of commercial point-of-sale systems, and network administration. Skills in troubleshooting and resolving problems with information systems is required. A+, Network+, or Security+ certifications are considered preferred but not required for position candidacy. The incumbent must achieve the appropriate Security+ certification required by IA W DoD &570 within 6 months of hire You will be evaluated on the basis of your level of competency in the following areas: IT Experience IT Terminology Microsoft Software Network Security Security+ Certification Troubleshooting Ability Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is not included in a bargaining unit. Union Name AFGE and Local or Chapter Number 1543.

**Description**

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned.

**This role is 100% Onsite at the customer location in Phoenix, AZ**

**Responsibilities**

+ Installs software, modifies settings, and replaces hardware as required to resolve the incident.

+ Resolves desktop and network issues to restore service.

+ Understands premise wiring/cabling best practices.

+ Uses ITSM and ServiceNow ticket processes to document actions taken and executes hardware or software deployment.

+ Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.

+ Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.

+ Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.

+ Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

**Qualifications**

**Required Education & Experience**

+ A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification

+ Must be willing to work effectively within a team environment in a fast-paced support role.

+ Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.

+ Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust

**Desired Skills, Experience, & Certifications**

+ A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.

+ Technical proficiency in supporting desktop, server, printer, and network equipment.

+ IT Certification(s).

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2501143

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

**Overview**

GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On – Internal (SSOi), Single Sign-On – External (SSOe), Electronic Signature (eSig), Authorization Management Service (AMS), and Compliance Audit and Reporting (CAR). This position is 100% remote within the United States.

**Responsibilities**

The Help Desk Analyst responsibilities include:

+ Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff

+ Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fix

+ Assist the Operations & Maintenance (O&M) team to liaison with application development teams and IAM partners during outages and periods of degradation

+ Develop help desk process documentation

+ Develop help desk knowledge artifacts

+ Prepare, generate, and submit weekly Help Desk Report

+ Perform reviews of end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff

+ Maintain project, data center, and help desk documentation, including knowledge-based articles stored on Project SharePoint site, JIRA, GitHub, and the ServiceNow

+ Maintain email distribution lists and send out maintenance notifications for IAM SSOi, SSOe, and MPI Partners

+ Provide general support to the VA Help Desk Lead to include generating help desk reports, maintaining content on SharePoint sites and ServiceNow application, and end user/help desk training session planning and coordination

**Qualifications**

**Required Skills and Experience** **:**

+ Bachelor's with 2 - 5 years (or commensurate experience), 8 years of additional relevant experience may be substituted for education

+ Bachelor’s degree in business or technical discipline

+ Competency in MS Word, MS Excel, MS SharePoint, JIRA, GitHub, and ServiceNow

+ Good communications, analytical, and writing skills

+ Ability to work independently within a team-oriented environment

**Clearance Required** : Ability to obtain and maintain a Suitability/Public Trust clearance.

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $70,000.00 - USD $80,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5421/help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2025-5421_

**Category** _Information Technology_

**Position Type** _Full-Time_

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify.

This position will be working collaboratively with Development ,Advanced Technical Solutions, Global Business Solutions, Business Development, Global Business Assurance and Program Management, the Sr. Security Analyst provides internal subject matter expertise with regard to Pearson VUE security services and supports the operational execution of departmental strategies

PRIMARY RESPONSIBILITIES (Listed in order of importance with estimated amount of time spent on each task)

60% Web Monitoring and Data Forensics

+ Serve as the first level escalation point for security related issues with assigned client.

+ Liaise with program management, other functional areas within Pearson, clients, external security consultants and investigative firms as needed.

+ Conduct web monitoring services for assigned client including online investigation and cyber intelligence gathering.

+ Produce/provide reporting to assigned client for web monitoring and data forensics.

+ Perform data forensics services for assigned client and conduct investigations related to data forensics.

+ Provide internal and external consulting with regard to our information security policies, standards and procedures.

30% Responding to client requests, video reviews, and candidate misconduct investigations

+ Respond to ad hoc client security requests in desired timeframes.

+ Conduct investigations related to candidate misconduct incidents.

+ Review testing session videos in relation to candidate misconduct incident and produce reporting related to review.

+ Manages boilerplate library and ensures all security templates reflect Pearson VUE’s current practices and technology.

10% Other duties as assigned

Qualifications

Education and Experience:

+ Bachelor Degree or equivalent experience in related fields

+ 5 years Investigations or data analysis experience

+ Consulting, Big 4 or Public Accounting experience preferred

+ Experience in a Computer-Based Testing industry preferred Skills, Knowledge, and Abilities:

+ Excellent written and verbal communication skills.

+ Ability to work independently.

+ Ability to provide effective training and education to others.

+ Ability to systematically and creatively solve problems.

+ Results-oriented with strong commitment to tasks.

+ Excellent time management and priority setting skills.

+ Attention to detail and quality oriented.

+ Ability to handle stressful situations.

+ Knowledgeable of practices and standards applied in the Computer-Based Testing

**Who we are:**

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

**Job:** TECHNOLOGY

**Organization:** Assessment & Qualifications

**Schedule:** FULL\_TIME

**Workplace Type:**

**Req ID:** 18065

\#location

**About this role:**

Wells Fargo is seeking a Senior Information Security Analyst on our Data Loss Prevention (DLP) team. This Senior Information Security Analyst is a key role supporting our mission to prevent inappropriate external sharing and distribution of sensitive company, customer, and employee information.

**In this role, you will:**

+ Design, implement, and tune rules and techniques to prevent risky user behaviors in partnership with security, investigative partners, business groups and other stakeholders

+ Support enterprise transition to next-generation cloud-based DLP solutions

+ Support ongoing rule/technique change management on prem and associated controls execution.

+ Assist with inquiries from risk partners, Internal Audit and regulatory bodies on EDLP controls and procedures

+ Provide information security consultation for all aspects of information security compliance policy, risk management, and remediation

+ Direct information security risk assessment and research, and recommend remediation plans and strategies

+ Influence stakeholders on net new or on material changes to an asset to influence control decisions

+ Provide consulting on security risk assessment and research, and recommend remediation plans and strategies

+ Identify security risks and mitigating actions as related to Data Loss prevention

+ Consult with the organization on complex security issues and findings

+ Manage complex and critical information assets

+ Evaluate and interpret internal and companywide information security policies, processes, standards, and participate with more experienced leaders in decision making on information security

+ Creation of test cases for new policies

+ Serve as information security senior developer to advise on the development and delivery of Information Security Education and Awareness

+ Work with DLP developers on Agile team

+ Coordinate with vendor manager on third party assets to manage information security risks

**Required Qualifications:**

+ 4+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 3+ years of Data Loss Prevention rule-writing experience in any DLP tool.

**Desired Qualifications:**

+ Data Loss Prevention tool/system experience. Symantec DLP, Cloud SOC, ICA Risk Fabric, preferred, but any DLP policy experience with other vendors acceptable

+ RegEx rule writing capability

+ Documentation skills including design diagrams, process flows and content writing

+ Thorough understanding of Splunk and how to correlate incidents from Broadcom DLP to SharePoint Incidents to Splunk

+ Ability to write MS SQL queries and any other programming languages

**Job Expectations:**

+ Ability to work in hybrid environment with an expectation of being on-site in a listed location three times per week.

+ Ability to work weekends and holidays as needed (3-4 times/year)

**Posting End Date:**

7 Feb 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-417469

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located in Fort Huachuca, Arizona. Serving as a Staff Information Technology Management Specialist with responsibility for supporting the NETCOM organization. Responsibilities Serve as a Staff Information Technology Management Specialist with responsibility for NETCOM signal support project planning, and staff oversight of project execution. Serve in the capacity of NETCOM G3/5’s primary project officer and Subject Matter Expert (SME) on specific development efforts supporting warfighter operations. Develop technical solutions that consider and amplify systems architecture and overall end-to-end compatibility. Make recommendations for planning concepts, doctrine, and management of various IT capabilities in support of NETCOM, HQDA. Serve as technical expert on assigned projects which may include Risk Management Framework (RMF), and current implementation status'. Provide guidance to NETCOM G4 Acquisition Center of Excellence (ACE) when building or reviewing Performance Work Statements. Review architectural and technical configurations based on current and future technologies to ensure interoperability with existing networks. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. This position is in the Professional Work Category at the Senior Performance Level within the CES Occupational Structure. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Basic Requirement for an IT Specialist (Policy and Plans): Specialized and other experience: Applicant must have one year of directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills, and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by preparing or implementing project plans, technical reports or requirement packages to ensure effective evolution of assigned projects; developing technical solutions for systems architecture, interoperability, networking or end-to-end compatibility to meet current and future organizational needs; or developing cost and systems analysis to ensure appropriate consideration of personnel, logistics, funding, implementation and sustainment requirements. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance with access to Sensitive Compartmented Information (SCI). This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Digital Technology Career Field position. This position is in the Professional Work Category at the Senior Performance Level within the CES Occupational Structure. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Student Loan Repayment, Advance in Hire, Recruitment, Retention and/or Relocation incentives may be authorized if it is determined to be in the best interest of the Government. CES Probationary Period: Appointment to this position is subject to a three year probationary period unless the appointee has previously met the requirements as described in DoDI 1400.25 V3005, Cyber Excepted Service, Employment and Placement. While serving a probationary period the incumbent can be terminated with limited appeal rights. Cyber Excepted Service (CES) Position: This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Appointment to this position does not confer competitive status. Prior to appointment applicants are required to sign a statement indicating they understand the conditions of employment or assignment to the position and acknowledge the consequences of failing to meet and maintain those required conditions. Incumbent is required to submit a Financial Disclosure Statement, OGE-450, (5CFR Part 2634, Subpart I USOGE, 6/08). Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7-R, Joint Ethics Regulation, dated 23 March 2006.

Technical Support Specialist - Online Division - Grand Canyon University

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Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference in students’ lives.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.

+ Collaborative and supportive work environment...and more!

Starting salary is $34,000 per year.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist---Online-Division---Grand-Canyon-University\_R000059163)

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**Job ID Number**

R4599

**Employment Type**

Full time

**Worksite Flexibility**

Remote

**Job Summary**

As a Desktop Support Specialist II, you will be you will be responsible for providing remote technical support to users.

**Job Description**

We are looking for a mid-level **Desktop Support Specialist II** to provide support to users in an efficient and accurate manner. **This position will be full-time and remote. The schedule will alternate between 1st and 2nd shift and will include on-call support.**

**What You’ll Do**

+ Respond professionally and courteously to all service requests and areas of the business entities

+ Utilize remote tools (Dameware, SCCM, etc.) and remote desktop to provide level 2 technical support to over 110 sites

+ Monitor work queues, open, update and close ServiceNow Incidents

+ Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation

+ Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services

+ Installation of desktop hardware / peripherals and printers

+ Installation of individual software packages, as needed, for all users

+ Use of imaging software to expedite large equipment roll-out

+ Support other satellite offices, i.e. clinical sites

+ Keep up to date system information in ServiceNow for asset tracking

+ Rotate On-Call schedule with the rest of the team

+ Install and support various Veterinary Practice Management software

+ Have experience in assisting C-level executives, directors, doctors, nurses, etc.

+ Have a great attitude and willingness to learn

**What You’ll Need**

Required:

+ Bachelor's degree in a technical discipline

+ 5+ years professional work experience in desktop support

+ Experience supporting Telecom

+ MDM, O365 troubleshooting, user management

+ Knowledge of data communication and network concepts, principles, and fundamentals

+ Relevant experience or strong aptitude for building or supporting data networks

Preferred:

+ Ability to speak, read, and write in both English and Spanish

+ Proficiency with LAN, WAN/MAN, data center networks, or wireless networks

**Physical Demands**

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

\#LI-AE1

**Reasonable Accommodation Statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

**Equal Employment Opportunity Policy Statement**

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.