Computer Network Support Specialists

Description

As an Information Security Specialist, you will play a critical role in supporting, enhancing, and advancing the organization’s Records Management Program. You will engage with business units across the organization, provide essential metrics and documentation, and ensure that Records Management policies and minimum requirements are effectively implemented in the organization. The role demands a proactive approach to mitigating information security risks, fostering collaboration, and supporting organizational compliance efforts.

Primary Responsibilities:

+ Perform User Entitlement Reviews for Iron Mountain Connect and Policy Center, both systems of records through the vendor Iron Mountain. Independently address any issues that arise during the review and document the results accurately and according to best practices. Recommend ideas for automation where applicable.

+ Lead the legal hold process, assist as required to ensure the legal holds are properly applied to Records at Citizens Bank. Perform a monthly reconciliation of legal holds to ensure our records reconcile to the system of record, eDiscovery system.

+ Perform system updates as requested by business lines to Policy Center. Understand the system, identify areas for streamlining, implement efficiencies.

+ Maintain relationships with Business Records Managers and Records Coordinators throughout Citizens’ footprint and key stakeholders across the organization.

+ Prepare Records Management monthly metrics; analyze and determine the appropriate metrics to accurately support the work of the team. Analyze areas where metrics may have gaps month over month and report.

+ Manage the Records Management Team Mailbox via Outlook. Address, assign and track all incoming requests from colleagues across the organization.

+ Report updates and stats on work productivity on a weekly basis. Identify and communicate any emerging risks.

+ Lead the Metadata Compliance function, hold meetings with business lines, make recommendations to complete metadata fields, track missing metadata fields, consistently understand the metrics within this function, submit approved updates to Iron Mountain for processing, perform sample quality control reviews once updates have been implemented.

+ Document and revise procedures and job aids as needed.

+ Support the team by leading discussions for JIRA Sprints and Confluence updates, both workflow tracking tools.

+ Other comparable duties as assigned, including stretch goals.

Experience and Skills:

+ Experience working in a professional environment.

+ Understanding of records management concepts, best practices, and regulations.

+ Analyze current tasks within the team and make recommendations to the manger for streamlining, efficiencies through automation and/or artificial intelligence.

+ Advanced understanding of the Microsoft Office suite (e.g., Outlook, Word, Excel, PowerPoint, One Note)

+ Excellent verbal and written communication skills, ability to independently grow ones professional network.

+ Ability to execute work independently and be a team player with good interpersonal skills – using tact, patience, and courtesy.

+ Excellent time management skills; ability to effectively multi-task by prioritizing ones multiple responsibilities.

+ Motivated, self-starter, must be able to take on a task and independently accomplish it with minimal guidance.

+ Willingness to reach out, learn new tasks, be forward thinking and expand knowledge to understand impacts across the organization.

+ Must be able to ask questions, be open minded, make suggestions to create a positive environment.

Education:

+ Bachelor’s degree in a business-related field required.

+ Willingness for continuing education; obtain Records Management or Information Governance Certifications.

Preferred Experience and Skills:

+ 5 or more years of experience in a records management capacity or similar experience.

+ Experience within applications; Policy Center and Iron Mountain Connect.

Hours & Work Schedule

Hours per Week: 40 Hours

Work Schedule: Monday through Friday

Pay Transparency

The salary range for this position is $ 74,446 - $ 111,669 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

01/27/2025

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Job Overview:

We are seeking a Desktop Support Technician to provide technical support for end-users in a fast-paced, dynamic environment. The successful candidate will be responsible for troubleshooting and resolving hardware, software, and network issues, ensuring that end-users have the tools and resources they need to work efficiently. This role involves hands-on support, user training, and system maintenance.

Key Responsibilities:

End-User Support:

+ Provide on-site and remote technical support for desktop systems, laptops, peripherals, and related software.

+ Troubleshoot and resolve hardware, software, and network issues, ensuring minimal disruption to end-users.

+ Respond to user requests for support via phone, email, or ticketing systems (e.g., ServiceNow, Jira).

+ Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.

+ Assist with setting up and configuring user accounts and profiles in Active Directory (AD), Office 365, and other relevant systems.

+ Install, update, and troubleshoot various operating systems, such as Windows and macOS, as well as business applications (e.g., Microsoft Office, antivirus software).

+ Cypress Print Management activities and handling L2/L3 issues on Cypress Print Management.

Hardware & Software Management:

+ Deploy and configure desktops, laptops, and mobile devices for new users and internal staff.

+ Support hardware and software upgrades, migrations, and patches.

+ Assist with inventory management of IT assets, ensuring equipment is properly tracked and updated.

+ Perform routine maintenance and updates on desktops, laptops, and peripheral devices.

+ Work with vendors for warranty and repair support when necessary.

Networking & Connectivity Support:

+ Provide support for local area network (LAN), Wi-Fi, VPN, and remote access issues.

+ Troubleshoot internet and network connectivity problems, ensuring stable network performance.

+ Support users with remote desktop solutions and virtual desktop infrastructure (VDI).

Troubleshooting & Issue Resolution:

+ Identify and diagnose hardware and software issues; provide prompt and effective solutions.

+ Resolve performance issues related to slow computers, applications, or network connectivity.

+ Document troubleshooting steps and resolutions in ticketing systems for tracking and future reference.

Collaboration & User Training:

+ Collaborate with IT teams for complex technical issues or system upgrades.

+ Assist in training and educating end-users on how to use new software or hardware.

+ Provide instructions on best practices for system security, data backup, and other IT policies.

Documentation & Reporting:

+ Maintain an accurate record of service requests, issues, and resolutions using the IT ticketing system.

+ Create user guides, FAQs, and other training materials for common issues or new technology.

+ Regularly report on recurring issues, and propose solutions to improve system performance or reduce incidents.

Security & Compliance:

+ Assist with maintaining system security by ensuring that antivirus software and patches are updated regularly.

+ Help enforce IT security policies, including password management, data encryption, and safe internet practices.

Basic Qualifications:

+ Minimum 1+ years of experience in Customer Service Technology Support

+ HS Diploma or GED

Preferred Qualifications:

+ On-site and remote technical support for desktop systems, laptops, peripherals, and related software.

+ Good experience in desktop support, IT support, or a related technical role.

+ Strong knowledge of Windows and macOS operating systems, as well as major software applications (e.g., Microsoft Office Suite, Outlook).

+ Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol (RDP), VPN solutions).

+ Experience with Active Directory user management and basic network troubleshooting.

+ Understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configurations.

+ Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, or similar) for tracking support requests.

+ Excellent problem-solving and troubleshooting skills.

+ Strong communication skills, with the ability to explain technical issues in simple terms.

+ Ability to prioritize tasks in a fast-paced environment.

+ Cypress Print Management

+ Bachelor's or Associates Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary Range

California $38.08 to $48.08

Colorado $38.08 to $48.08

District of Columbia $38.08 to $48.08

Illinois $38.08 to $48.08

Minnesota $38.08 to $48.08

Maryland $38.08 to $48.08

New York $38.08 to $48.08

Washington $38.08 to $48.08

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Summary This position serves as an Information Technology Specialist (Network) located at the Navajo Area Indian Health Service, St .Michaels, Arizona. This position performs a wide variety of activities related to network infrastructure and ensure operation continuity, includes mainframe, mid tier servers, local area and wide area network, technical expertise in identifying improvements, developing and maintaining enterprise architecture, and process improvements to further the HHS mission. Responsibilities Reviews and implements the ongoing network operations of HHS target architecture, (e.g., main frame, mid-tier, data communications). Analyzes business strategies and operational processes and identifies and develops cost-effective alternative solutions. Presents alternatives to business and technical management and participates in decision-making processes. Evaluates service-level agreements (SLAs) and quality performance measures (QPMs) annually and on an as needed basis to assess on-going applicability to and advancement of HHS' mission. Identifies and coordinates the establishment of new SLAs and QPMs as needed. Documents contractor SLA adherence and provides reports at regular intervals back to the Contracting Officers. Identifies contractual and financial issues, analyze findings, and works with contractors by negotiating resolutions to resolve issues. Serves as a technical liaison to groups, HHS and external agencies, ensuring effective communication of the group's capabilities, plans and needs. Acts as group point of contact for certain IT initiatives. Leads and serves on workgroups and project teams as required. Serves as an ad hoc project leader for selected technical projects and as a mentor to staff. Oversee IT related audits and corrective actions plans to meet in order to meet HHS and NIST standards. Performs other duties as assigned that are related to this position. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. On-call hours or standby duty may be required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-13: Your resume must demonstrate at least one (1) year of specialized experience comparable in difficulty and responsibility to the GS-12 in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks, examples include: Skill in advanced IT principles, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies governing the planning and delivery of services consists of the management of clinical, administrative, and infrastructure information resources for an integrated, multi-disciplinary health delivery system. Experience in performing cost benefits analysis and favor alternatives to minimize costs in order to insure quality IT support and needs of the organization are met. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position has no education requirements. Additional Information This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. There is no Government Housing available. There is no promotion potential.

Summary This position serves as an Information Technology Specialist (Network) located at the Navajo Area Indian Health Service, St. Michaels, Arizona. This position performs a wide variety of activities related to network infrastructure and ensure operation continuity, includes mainframe, mid tier servers, local area and wide area network, technical expertise in identifying improvements, developing and maintaining enterprise architecture, and process improvements to further the HHS mission. Responsibilities Reviews and implements the ongoing network operations of HHS target architecture, (e.g., main frame, mid-tier, data communications). Analyzes business strategies and operational processes and identifies and develops cost-effective alternative solutions. Presents alternatives to business and technical management and participates in decision-making processes. Evaluates service-level agreements (SLAs) and quality performance measures (QPMs) annually and on an as needed basis to assess on-going applicability to and advancement of HHS' mission. Identifies and coordinates the establishment of new SLAs and QPMs as needed. Documents contractor SLA adherence and provides reports at regular intervals back to the Contracting Officers. Identifies contractual and financial issues, analyze findings, and works with contractors by negotiating resolutions to resolve issues. Serves as a technical liaison to groups, HHS and external agencies, ensuring effective communication of the group's capabilities, plans and needs. Acts as group point of contact for certain IT initiatives. Leads and serves on workgroups and project teams as required. Serves as an ad hoc project leader for selected technical projects and as a mentor to staff. Oversee IT related audits and corrective actions plans to meet in order to meet HHS and NIST standards. Performs other duties as assigned that are related to this position. Requirements Conditions of Employment Selectee may be subject to a probationary period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 Confidential Financial Disclosure Form required. On-call hours or standby duty may be required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-13:Your resume must demonstrate at least one (1) year of specialized experience comparable in difficulty and responsibility to the GS-12 in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks, examples include: Skill in advanced IT principles, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies governing the planning and delivery of services consists of the management of clinical, administrative, and infrastructure information resources for an integrated, multi-disciplinary health delivery system. Experience in performing cost benefits analysis and favor alternatives to minimize costs in order to insure quality IT support and needs of the organization are met. In addition, to the Basic Requirements, you must also meet the Minimum Qualifications stated below- You must meet all qualification requirements within 30 days of the closing date of the announcement. Education This position has no education requirement. Additional Information This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This position is covered by a Bargaining Unit. There is no Government Housing. There is no promotion potential.

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

This position provides first-level technical support to end-users, resolving basic technical issues and assisting with various IT-related tasks. This role involves troubleshooting hardware and software problems, providing user support, and escalating more complex issues to higher-level support teams.

**Responsibilities:**

+ Respond to user inquiries and provide technical assistance via phone, email, or in-person.

+ Troubleshoot and resolve basic hardware, software, and network issues.

+ Assist with the installation, configuration, and maintenance of computer systems and peripherals.

+ Document and track issues using a ticketing system, ensuring timely resolution and follow-up.

+ Provide user training and support for common software applications and tools.

+ Escalate unresolved issues to Tier 2 or higher-level support as needed.

+ Maintain accurate records of support activities and user interactions.

+ Remain up to date with the latest IT trends and technologies.

+ High school diploma or equivalent; additional technical certifications or coursework is a plus.

+ Basic understanding of computer hardware, software, and networking principles.

+ Strong problem-solving skills and attention to detail.

+ Excellent communication and customer service skills.

+ Ability to work independently and as part of a team.

+ Experience with common operating systems (Windows, macOS, Linux) and office productivity software.

**Preferred Skills:**

+ Familiarity with helpdesk ticketing systems.

+ Basic knowledge of Active Directory and network troubleshooting.

+ Experience with remote support tools and techniques.

**Bonus Points:**

+ Onsite availability to work out of our corporate office location of Wisconsin Rapids, WI.

All your information will be kept confidential according to EEO guidelines.

**Salary Range: $** 18.46-$25.40 This range is based on national market data and may vary by experience and location.

**Benefits for eligible employees include:**

+ World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

+ Health Savings and Flexible Spending Accounts

+ 401(k) and Roth 401(k) with company match

+ Paid Vacation and Sick Time Off

+ 12 Paid Holidays

+ Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

+ Tuition Reimbursement

+ Life & Disability Insurance

+ Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([email protected]) .

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/

Salon wanting to take next level on web/social media platforms.

Our client, a leader in the technology sector, is seeking an Information Security Analyst 3 to join their team. As an Information Security Analyst 3, you will be part of the security department supporting critical technology governance initiatives. The ideal candidate will have strong analytical skills, a proactive mindset, and excellent communication abilities which will align successfully in the organization.

**Job Title:** Information Security Analyst 3

**Location:** Chandler, AZ or Charlotte, NC (or Des Moines, IA)

**Pay Range:** $55 - $57/hr

**What's the Job?**

+ Setting up meetings with technology managers to review control requirements and policies.

+ Conducting policy reviews related to technology, focusing on user access and audit logging.

+ Evaluating web applications and source codes to ensure compliance with governance standards.

+ Collaborating with team members to enhance data governance practices.

+ Providing insights and recommendations based on policy review findings.

**What's Needed?**

+ Understanding of technology policy and governance.

+ Experience with user access management and audit logging.

+ Familiarity with web applications and source code evaluation.

+ Ability to work independently as a self-starter.

+ Strong communication skills to effectively convey findings and recommendations.

**What's in it for me?**

+ Opportunity to work with a dynamic and innovative team.

+ Engagement in meaningful projects that impact technology governance.

+ Professional growth and development in the field of information security.

+ Collaborative work environment that values diverse perspectives.

+ Chance to contribute to the security and integrity of critical systems.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Desktop Support Technician provides comprehensive technical assistance to end-users, ensuring they have the tools and support needed for a productive work environment. This includes resolving technical issues, optimizing workstation performance, and proactively addressing potential problems. The Desktop Support Technician will serve as a key resource for employees, providing timely and effective solutions while contributing to a positive user experience.

Responsibilities

+ Support and Troubleshooting:

+ Provide timely and effective support to end-users via phone, email, ticketing system, and in-person assistance.

+ Diagnose and resolve hardware, software, and network connectivity issues.

+ Prioritize and manage daily workload according to established procedures.

+ Proactive Measures:

+ Analyze support trends to identify recurring problems and implement preventative solutions.

+ Create and maintain knowledge base documentation for self-service support and efficient issue resolution.

+ Contribute to the ongoing improvement of IT processes and documentation.

+ Customer Service and Communication:

+ Build and maintain positive relationships with customers and colleagues through clear and effective communication.

+ Set clear expectations and ensure timely resolution of requests in accordance with service level agreements.

+ Utilize the ServiceNow knowledge management system to optimize troubleshooting and support processes.

What You’ll Bring

+ Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

+ Networking: Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP).

+ Virtualization: Experience with virtual desktop infrastructure (VDI) environments, specifically within Pennymac.

+ Mobile Device Management: Proficiency in using Meraki to manage and troubleshoot mobile devices.

+ Security: Familiarity with Pennymac's endpoint security tools (CrowdStrike, Sophos).

+ Cloud Computing: Basic understanding of Pennymac's AWS solutions.

+ Productivity Suite: Experience with Google Workspace administration, including user management, monitoring, and troubleshooting.

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

+ Comprehensive Medical, Dental, and Vision

+ Paid Time Off Programs including vacation, holidays, illness, and parental leave

+ Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

+ Retirement benefits, life insurance, 401k match, and tuition reimbursement

+ Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

+ Lower in range - Building skills and experience in the role

+ Mid-range - Experience and skills align with proficiency in the role

+ Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$50,000 - $75,000

Work Model

OFFICE

cyber security analyst.

+ phoenix , arizona

+ posted 1 day ago

**job details**

summary

+ $57.50 - $62.50 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1075498

job details

job summary:

What you have:

+ 3-5 years of experience in cybersecurity, with at least 2 years in cloud security or SOC roles.

+ Hands-on experience with one or more cloud platforms (AWS, Azure, GCP).

+ Hands on experience with CSPM solutions (Prisma)

+ Proficiency in SIEM tools and cloud-native security tools.

+ Knowledge of security frameworks (MITRE ATT&CK, NIST CSF, CIS Benchmarks).

+ Familiarity with scripting languages such as Python, PowerShell, or Bash.

+ CompTIA Network+ or equivalent knowledge/experience required.

+ CompTIA Security+ or equivalent knowledge/experience required.

+ Detailed knowledge of packet structure and previous experience performing in-depth packet analysis required.

+ Thorough understanding of information security best practices and technologies.

+ Detailed knowledge regarding the administration, use, securing and exploitation of common operating systems.

+ Prior experience analyzing log sources originating from security and networking devices such as firewalls, routers, proxy, anti-virus products, and operating systems required. Proficiency with Windows and Unix/Linux command line.

+ In-depth knowledge of obfuscation techniques used to encode/encrypt malicious traffic/data.

+ Familiarity with a standardized incident response framework (SANS/NIST).

+ Research and analytical background and an analytical approach; especially with respect to event classification, event correlation, and root cause analysis.

+ Must be able to react quickly, decisively, and deliberately in high stress situations.

+ High level of ethics and core values. A passion for learning.

+ Verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers.

+ Self-disciplined to ensure completion of shift work with little supervision.

+ Highly motivated individual with the ability to self-start, prioritize, and multi-task. Preferred but not required.

Relevant certifications:

+ AWS Certified Security Specialty, Microsoft Certified: Azure Security Engineer Associate, CCSK, CCSP, Cloud Security Essentials or similar. Experience with automation tools like Terraform, Ansible, or CI/CD pipelines.

+ Knowledge of Zero Trust and micro-segmentation principles.

location: Phoenix, Arizona

job type: Contract

salary: $57.50 - 62.50 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

+ Monitor and analyze alerts from cloud security tools (e.g., AWS Security Hub, Microsoft Defender for Cloud, Google Chronicle).

+ Investigate and respond to potential security incidents within cloud environments.

+ Perform log analysis using SIEM tools such as Splunk, Google SecOPS.

+ Lead and coordinate the response to cloud-related incidents, including containment, remediation, and root cause analysis.

+ Create detailed incident reports and recommend preventive measures.

+ Assess and improve the organization's cloud security posture using tools like Prisma Cloud, AWS Config, or Azure Security Center.

+ Identify and remediate cloud misconfigurations.

+ Develop and use custom detection rules and scripts.

+ Work closely with DevOps, IT, and other security teams to ensure secure cloud configurations.

+ Provide guidance and training to junior analysts on cloud security best practices.

+ Support audits and ensure compliance with frameworks like CIS, NIST, ISO 27001.

+ Maintain dashboards and regular reports for senior management.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Network SecurityEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Infrastructure & Cloud Security team is responsible for creating, developing, and managing the American Express Infrastructure & Cloud security strategic initiatives, it’s security roadmap, and defining cyber risk requirements based on internal American Express information security standards and regulatory requirements. This team provides engineering and automation support for web proxy operations. The team also partners with internal and external stakeholders to deliver secure internet access for colleagues and applications.

**How will you make an impact in this role?**

Reporting to the Director of Colleague Internet Security & WAF services, this role will lead strategic automation initiatives, develop & maintain a robust orchestration solution to support operations teams, and drive overall program compliance through reporting on associated risk metrics while providing consultancy services to internal stakeholders

+ Identify and drive opportunities for maturing the Amex Web Proxy program.

+ Drive the evolution of key risk metrics to effectively measure configuration drift due to enablement over time.

+ Contributes to an evolving roadmap, generates metrics on web proxy acl risk, and delivers meaningful reports to leadership, internal audit groups, and other external regulatory requirements.

+ Partners with internal stakeholders to develop, improve, & document processes, and ensure that Program meets global regulatory requirements for Information Security.

+ Develops training materials, process flows, and communication plans for socializing efforts to support execution of the Program across the organization

+ Documents requirements as needed for the development and improvement of supporting technology products, tools, automation scripts, and internally developed applications

+ Contribute to the delivery of overall strategic goals of the Information security roadmap and portfolio

+ Provides subject matter expertise to deliver solutions supporting internal Business stakeholders and information security leadership.

**Minimum Qualifications:**

+ 3 years of experience in security operations involving some or all of Vlans, Web proxy acls, Firewall acls and identity management solutions.

+ Experience with enterprise change management systems and developing orchestration systems that adhere to sound change management practices.

+ Engineering level knowledge of hardware, virtual and cloud-based web proxy systems.

+ Must be able to identify proactive opportunities for improvement & efficiencies and to articulate plans required to reach objectives

+ Experience with matrix organizations consisting of multi-functional teams and experience in driving complex, large-scale change efforts

+ Experience with analytical skills – both quantitative and qualitative – coupled with an ability to assess a situation without always having the full picture

+ Experience with information security risks and threats, including concepts of vulnerability management, what information or assets are of value to threat actors, and how organizations and data are breached, including through relationships with external third parties

+ Experience with modern security controls including vulnerability scanning, penetration testing, encryption, anti-malware protection, network security, and DLP

**Preferred Qualifications:**

+ A proven record of accomplishment delivering data driven solutions with a customer-first mindset

+ Experience at driving thought-provoking strategic initiatives from vision to execution

+ Experience with risk management expertise, technical knowledge, and business acumen

+ Ability to drive cross functional initiatives with a working knowledge of project management practices and governance

+ Attention to detail and demonstrate a natural disposition to diagnose issues, mediate differing opinions, and converge on solutions

+ Must have excellent written and communications skills

+ Experience being a well-organized, action-oriented team player with the ability to prioritize daily work, work on multiple initiatives simultaneously, and deliver mature solutions

**Qualifications**

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24023000