Computer Network Support Specialists

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Fort Huachuca, AZ installation. Responsibilities Performs work as a System administrator working independently or as a team member of the Server Management Branch. Manages VMware Server Virtual Infrastructure by maintaining its operability and performance. Manages VMware Virtual Desktop Infrastructure by maintaining its operability and performance, updating and deploying virtual desktops. Manages Rubrik Backup Appliance by maintaining its operability and performance and ensuring it successfully backups all servers. Manages and maintains Microsoft Configuration Manager (MCM) by maintaining its operabiltiy and performance and deploying software, patches and operating system upgrades. Maintains various servers by creating system documentation, upgrading operating systems, applying patches, configuring security settings, monitoring operability and performance, and troubleshooting and repairing system failures. Manages Cisco ISE Appliance by maintaining its operability and performance and ensuring authentication policies are in place and working to authenticate all systems. Requirements Conditions of Employment Qualifications This position is in the Professional Category at the Full Performance Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. To qualify based on your experience, your resume must describe one-year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by Assisting in the analysis, design, development, implementation, and/or operation of integrated servers and peripheral devices, such as, tape drives, backup solutions like Rubrik, and network printers, switches, hubs, routers, and Cisco ISE; Maintaining operations of software and hardware, and virtual environments, such as, Hyper-V and VMWare; Preparing, coordinating, submitting, and/or tracking work orders within the scope of command policies and regulations. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Secret security clearance. Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.03 Cyberspace Workforce Qualification and Management Program dated 15 February 2023. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Digital Technology Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement.. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

This role is key to the satisfaction of our customers. When a customer calls in reporting that their solar system is having a maintenance issue, this role is critical to acknowledging and resolving their concern. The crucial element of this role is to approach every call with an eagerness to support the customer and resolve their issue. The main responsibilities include educating the customer on the issue, and communicating with them throughout the call as you do a technical review of the system’s historical production through the provider portals, determining inventory needed, and scheduling the needed maintenance visit.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.

+ Primary duty is to provide an outstanding experience to customers calling in

+ Tactfully de-escalate dissatisfied customers by using interpersonal skills, active listening, and excellent problem solving.

+ Educating customers on the performance of their solar system and any associated equipment that is installed

+ Asking probing questions to identify the customers needs and concerns

+ Identifying meaningful next steps to resolve the customer’s issue and seeing that they connect with the appropriate party.

+ Manage detailed documentation on account records including the scope of work that needs to be completed and interaction with the customer.

+ Remotely diagnose PV system issues including non-operations and underperformance

+ Utilize Salesforce scheduling software to coordinate the maintenance visit and document for the technician

+ Improve the customer experience by eliminating unnecessary service visits by identifying root cause of the issue, collecting all relevant information from the customer, and verifying inventory availability.

+ Communicate with local dispatchers, technicians, and local management to overcome scheduling challenges as needed

+ Complete various diagnostic and scheduling tasks assigned by leadership

**REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)**

+ Understanding of all residential PV and storage functionality

+ Industry experience in solar (required)

+ Minimum 3+ years of relevant work experience, preferably in customer service

+ High school diploma or its equivalent required

+ Intermediate computer skills (comfortable with all google programs, typing speed above 45 words per minute)

+ Passionate about delivering best in class customer experience and driving each customer inquiry to resolution

+ Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion

+ Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed

+ Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors.

+ Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance to Sunrun’s policies and regulatory requirements.

+ Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision

+ Phone skills, experience with complex phone systems and call metrics

+ Technically inclined to quickly adapt to new software and processes

+ Experience de-escalating situations involving dissatisfied customers

+ Strong communication, both written and verbal

+ A patient and empathetic attitude

+ Strong time management and organizational skills

+ Comfortable working in fast-paced environments

+ Excellent at solving problems on your feet in order to

**PHYSICAL DEMANDS**

+ Standard office requirements

**Recruiter:**

Jacquie Hoffman ([email protected])

_Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed._ _Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower._ _Please speak with your recruiter to learn more._

_Starting salary/wage for this opportunity:_

$23.30 to $31.06

Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. **_Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions._**

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected] .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

Remote Technical Support Specialist - Maintenance & Construction

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

CategoryProject Management

Description

Position Title: Remote Technical Support Specialist – Maintenance & Construction

About ABCO Maintenance: ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years. We are looking for an experienced technician to transition from the field into a 100% remote support role, using your expertise to guide our field technicians.

Why Join ABCO?

+ Competitive pay of $20 to $25+ per hour (based on experience)

+ Flexible schedule – Full-time or Part-time options available

+ Weekly compensation

+ Fully remote position with all necessary equipment provided

+ Medical, Dental, Vision, and 401K benefits (for Full-Time employees)

+ Paid vacation (for Full-Time employees)

Position Overview: As a Remote Technical Support Specialist, you will assist field technicians by providing expert advice and guidance on a variety of projects. Your role will involve helping them complete work orders and resolve technical issues in the field. This position is ideal for someone with extensive hands-on experience in skilled trades who is looking to transition out of the field but continue utilizing their knowledge.

Key Responsibilities:

+ Technical Support:

+ Provide day-to-day technical support to field technicians, guiding them through project requirements and troubleshooting as needed.

+ Assist technicians with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.

+ Project Guidance & Troubleshooting:

+ Offer expert advice on various work orders, ensuring that all projects are completed efficiently and accurately.

+ Help field techs overcome any obstacles they encounter while working on their assignments.

+ Communication & Coordination:

+ Clearly explain technical tasks and solutions to field technicians.

+ Maintain effective communication and collaboration with the field team and internal departments.

Position Requirements

Position Requirements:

+ Experience: 15+ years of hands-on experience in maintenance and construction trades (Electrical, Plumbing, Carpentry, Mechanical, HVAC/R, Roofing).

+ Self-Sufficiency: Must be able to perform independently with minimal guidance.

+ Interpersonal Skills: Strong communication skills, with the ability to explain complex technical tasks clearly.

+ Technology Comfort: Proficient with technology, including phone systems, laptops, and various support tools.

+ Problem-Solving: Strong problem-solving abilities to address and resolve challenges faced by field technicians.

+ Leadership Skills: Ability to manage and coordinate projects and teams remotely.

Full-Time/Part-TimeFull-Time

PositionPROJECT MANAGER - CONSTRUCTION EXP

Number of Openings1

Open Date1/17/2025

LocationArizona

About the Organization

This position is currently accepting applications.

Amentum is seeking an **Administrative and Technical Support Specialist** . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks.

**Responsibilities:**

• Records and file management

• Employee in- and out-processing

• Assist in managing DOD, DSS, and local office policies and programs

• Support the field office chief in scheduling

• Correspondence drafting and routing

• Travel planning (Defense Travel System (DTS)

• Conference room coordination

• Office equipment and supply inventory maintenance

• Government timecard program (DAI) management

• Receipt and routing of office mail/correspondence

• Management of task management (CATMS) system

• Assist in execution of office training program

• Responsible for inputting and managing data bases as directed

**Requirements:**

• Active Secret clearance required

• High School Diploma or equivalent

• 2 years of administrative experience

• all personnel shall have superior oral and written communication skills, as well as a good command of the English language.

• U.S. driver’s license and be capable of operating government vehicles.

**Preferred:**

• Intermediate to high proficiency in Microsoft applications, particularly Word, Excel and Outlook

• Familiarity with the Defense Travel System and timekeeping management programs a plu

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Headquartered in Virginia, we have more than 53,000 employees in approximately 80 countries across all 7 continents.

The **Vice President of Cybersecurity-** **Chief Information Security Officer** **(CISO)** will define, implement and maintain global information security management policies and programs for Amentum. The ideal candidate will be an expert in information security and risk management with both strong technical skills and the ability to serve as an advisor on all matters relating to policy and governance. This position reports to the CIO and will manage a team of security professionals who will support the **CISO** in executing the cybersecurity mission and efforts. **A minimum active Secret level security clearance is required, US Citizenship is required. This is a remote-telework role.** We would **prefer** that a candidate be within driving distance to one of our Amentum facilities (Chantilly, VA or Las Vegas, NV or Fort Worth, TX).

**Responsibilities** :

+ Defines and implements a comprehensive security program that supports corporate business objectives, ensures compliance with regulatory requirements, and continually focuses on improving security and processes.

+ Briefs executive leadership on the effectiveness and alignment of the Amentum cybersecurity program with business objectives supported by key performance indicators.

+ Manages contractual relationships with external security service providers, maximizing value for Amentum while effectively protecting its information assets.

+ Responsible for governance of the information security function for all of Amentum, leads the creation of policy and the education, training, and change management initiatives involved in maturing this function.

+ Maintains compliance with applicable data security laws, regulations, and customer requirements.

+ Authorizes Amentum approved information security solutions.

+ Defines a secure architecture that incorporates zero trust concepts, supports company requirements, and is interoperable with the Amentum environment.

+ Leads cross-functional teams in implementing information security solutions throughout the enterprise.

+ Monitors the external threat environment for emerging threats, conducts information security risk assessments, tests for vulnerabilities, and designs and implements solutions to strengthen defenses and optimize security architecture.

+ Mitigates system vulnerabilities and reduces attack surface vectors identified through risk assessment and threat modeling.

+ Oversees business continuity and disaster recovery policies and standards.

+ Provides strategic risk guidance to executive leadership and provides direction of technical controls and solutions.

+ Reviews customer security requirements and liaises with customers regarding Amentum’s security architecture.

**Knowledge, Skills and Abilities:**

+ Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.

+ Exceptional ability to collaborate with, influence and partner with Functional and Business Group leaders and multiple stakeholders across the organization at all levels.

+ Ability to motivate team members through effective monitoring, coaching, counseling and providing a positive working environment.

+ Strong executive presence to be able to present analysis and recommendations in a clear and compelling manner to both technical and non-technical audiences, including executive management and customers.

+ Proven track record and experience in developing information security policies and procedures, as well as successfully executing programs that meet the objectives of excellence in a dynamic environment.

+ Must be a strategic thinker, with strong multi-tasking, problem-solving and technical skills.

+ Ability to articulate ideas clearly, effectively present information, and convey complex concepts in verbal and written form.

+ Knowledge of relevant legal/regulatory requirements and common information security management frameworks such as ISO 27001, NIST, CMMC, SOX, FedRamp, and data privacy directives.

+ Experience running and directing a security incident response team.

+ Knowledge of common cloud environments and government cloud capabilities and restrictions.

**Qualifications:**

+ Bachelor's degree in computer science, information security, information management systems, or related field experience. Advanced degree preferred.

+ Typically fifteen or more years of progressive experience in a combination of information security and risk management, with experience in leadership roles.

+ **Certified Information Systems Security Professional (CISSP).**

+ **A minimum of an active Secret level clearance required to start; a Top-Secret level clearance is preferred.**

+ **US Citizenship is required.**

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .

IT Support Analyst, Intermediate OR IT Support Analyst, Senior

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608244

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

IT Support Analyst, Intermediate OR IT Support Analyst, Senior

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position might require work during evening and weekend hours, and the work schedule can vary somewhat depending on the needs of the department.

Job Description

IT Support Analyst, Intermediate OR IT Support Analyst, Senior

Information Technology Support Services is seeking an Information Technology Support Analyst to join our Service Desk Team. This position serves as a central point of contact for technology support for NAU students, faculty, staff, and affiliates. The successful candidate must be customer service focused, outgoing, and enjoy working on a team in a fast-paced environment.

IT Support Analyst, Intermediate

Technical Support - 55%

• Under general direction of the IT Manager of the ITS Service Desk, this position will serve as the central point of contact to assist customers with questions and problems via telephone, email, chat, and in person in a 24x7-support during regular, evening, and weekend hours, and a rotation of on-call.
• This position has the main responsibility of providing support to on-campus, statewide, national and international students, faculty, and staff with university-sanctioned applications, operating systems, Internet, and other applications.
• This position is also responsible for supporting the Student Technology Center in-person support service point, computer repair service, and network connectivity within the residence halls, as well as general technology support within Cline Library.
• Perform diagnostics, installation, replacements, and repair on hardware, software, and networking on university owned equipment and on a wide variety of students' Windows and Macintosh computers. Monitor and assist student employees who perform these duties.
• Provide support of technology security issues including secure connections, phishing incidents, compromised account remediate, and device lockouts.
• Coordinate Tier 2 support requests, investigating, and providing resolutions for calls that have been escalated from student staff due to the complexity of the issue.

Communication and Collaboration - 20%

• Coordinates service outage situations between technical and other support team as necessary including escalation for major situations.
• Work closely with other members of the Service Desk team to provide outstanding customer service to the campus community.
• Must be sensitive to cultural diversity and accessibility issues to communicate and interact effectively with customers.
• Work closely with the other IT Professionals on campus to resolve issues that arise.
• Provides guidance, training, and mentorship to student staff; may include assisting with student employee hiring, management, and evaluation.

Documentation and Reporting - 10%

• Prepare and update Service Desk documentation for the public web site, on campus presentations and internal documentation for the Service Desk knowledgebase.

Industry Knowledge and Technical Skills - 10%

• Remain current with new technologies that pertain to technology support in higher education.

Other - 5%

• Perform other duties as assigned.
• On-call duties may be required for this position.

IT Support Analyst, Senior

Technical Support - 50%

• Under general direction of the IT Manager of the ITS Service Desk and the Director of the ITS Service Desk, provides faculty, staff, and student IT support, over the phone, through email, in-person, and using remote access tools in coordination with the ITS Service Desk during regular, evening and weekend hours, and a rotation of on-call.
• Provides support to on-campus, statewide, online, and international students, faculty, and staff by demonstrating advanced knowledge of modern operating systems and university-supported applications.
• Serve as the central point of contact to assist customers with questions and problems via telephone, email, and in person in a 24x7-support structure.
• Serve in a senior position that investigates and provides resolutions for support requests that have been escalated from intermediate staff due to the complexity of the issue.
• Provide in-person support for student-owned mobile devices including smartphones, tablets, streaming media devices, and gaming consoles within the NAU Campus Living Communities.
• Investigating and troubleshooting wireless and ethernet connectivity and when necessary, coordinating customer solutions with the ITS Network Operations Center team.
• Serve in a senior position with the responsibility of supporting the Jacksprint (Student facing printing) student. Responsible for investigating and providing recommendations for printer upgrades, determining Jacksprint locations, and acting as a Papercut administration.
• Perform diagnostics, installation, replacements, and repair of hardware, software, and networking components on university-owned equipment and on a wide variety of student-owned computers. Monitor and assist student employees who perform these duties.
• Provide support of technology security issues including secure connections, phishing incidents, compromised account remediate, and device lockouts.
• Coordinate Tier 2 support requests, investigating, and providing resolutions for calls that have been escalated from student staff due to the complexity of the issue.

Supervision and Leadership - 20%

• Responsible for the supervision and daily management of 15-20 student employees who provide support during and outside of standard business hours, including assisting other senior-level staff and IT Manager with hiring, training, goal setting, and evaluations.
• Provides guidance, training, and mentorship to less experienced full-time staff members to be effective and compliant in their work.
• Represent Information Technology Services and the ITS Service Desk at New Student Orientation, Discover NAU, and NAUSaidYes events. Provide technical leadership in the annual Undergraduate Symposium planning and event day support.

Communication and Collaboration - 15%

• Coordinates Tier 3 Problem/Outage situations between technical and other support team as necessary including escalation for major situations.
• Work closely with other members of the Service Desk team to provide outstanding customer service to the campus community.
• Inform and train co-workers on current technologies and solutions to new or ongoing issues.
• Coordinates communication between various members of the service desk or technical support areas, along with the entire NAU IT department.
• Must be sensitive to cultural diversity and accessibility issues to communicate and interact effectively with customers.
• Collaborate with Cline library staff and the other IT Professionals on campus to resolve issues that arise.

Documentation and Reporting - 5%

• Prepare and update Service Desk documentation for the public web site, on campus presentations, and internal documentation for the Service Desk knowledgebase.

Industry Knowledge and Technical Skills - 5%

• Remain current with new technologies that pertain to desktop support in higher education.
• Maintains functional expertise across all relevant operating systems, hardware, software, and other job-related technology.
• Conducts broad research in other emerging technologies and support trends in higher education.

Other - 5%

• Perform other duties as assigned.

Minimum Qualifications

IT Support Analyst, Intermediate

• Bachelor's degree in related field; AND,
• 2-4 years of relevant experience; OR,
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

IT Support Analyst, Senior

• Bachelor's degree in computer science or related field; AND,
• 3-5 years of relevant experience; OR,
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

IT Support Analyst, Senior

• Experience consulting with, training and advising, and developing advanced solutions for end-users in a mixed platform environment.
• Experience providing direct and indirect computer hardware, software, and mobile device support to end-users in a mixed platform environment.
• Advanced knowledge and experience in Windows and Macintosh operating systems.
• Advanced knowledge and experience with NAU supported software packages, including the campus LMS system.
• Advanced knowledge and experience with providing networking support to BYOD and mobile devices including streaming media devices, smart home devices, and gaming consoles.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience using remote support tools.
• Experience supporting iOS and Android mobile devices.

Knowledge, Skills, & Abilities

IT Support Analyst, Intermediate

• This position requires a self-motivated, energetic, professional, and personable individual to meet the daily demands of servicing a large and varied customer base in support of a wide variety of technology.
• Experience in providing the highest level of customer service.
• Strong communications skills, both verbal and written.
• Technical aptitude and the ability to quickly learn new technologies and be able to provide support.
• Experience in contemporary Windows and Macintosh operating systems.
• Experience with NAU supported software packages, including the campus LMS system.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience with BYOD and mobile devices.
• Experience with Microsoft Exchange.
• Experience working in a Windows Active Directory environment.
• Knowledge of desktop security issues.
• Experience writing technical documentation.
• Experience presenting to large and small groups
• Strong organizational skills and the ability to prioritize several projects and tasks at a time.
• Ability to work efficiently in a team setting managing multiple tasks and dealing with potentially highly stressful situations.
• Experience working within a culturally diverse environment.

IT Support Analyst, Senior

• This position requires a self-motivated, energetic, professional, and personable individual to meet the daily demands of servicing a large and varied customer base in support of a wide variety of technology.
• Experience in providing the highest level of customer service.
• Experience supervising and mentoring a large support team of less experienced technicians.
• Must communicate effectively both verbally and in writing with a variety of audience types using different mechanisms including informal updates, formal presentations, and other analytical and technical documents.
• Proven leadership skills with strong sense of ownership and urgency.
• Technical aptitude and the ability to quickly learn new technologies and be able to provide support.
• Experience maintaining printer inventory and hardware.
• Experience with Papercut administration.
• Experience working in a Windows Active Directory environment.
• Experience working within a culturally diverse environment.
• Must be able to apply creative and critical thinking to the work environment during high demand fast paced stressful times.

Background Information

IT Support Analyst, Intermediate OR IT Support Analyst, Senior

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

IT Support Analyst, Intermediate

• Salary range begins at $58,882. Annual salary commensurate with candidate's qualifications and related experience.

IT Support Analyst, Senior

• Salary range begins at $67,714. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

IT Support Analyst, Intermediate OR IT Support Analyst, Senior

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

IT Support Analyst, Intermediate OR IT Support Analyst, Senior

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 17, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5930879

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jeid-de006ad651ebc84aa6700722b271fe39

Desktop Support Technician

Chandler, AZ

**Onsite**

Contract

$18.4/hr - $21/hr

Our client is looking for a Desktop Support Technician for a 6-month contract in Chandler, AZ 85248.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 months **Required Skills & Experience**

+ 3-5 years technical experience.

+ Windows imaging.

+ Intermediate Windows OS troubleshooting.

+ Cleanroom experience recommended.

+ Excellent customer service skills

+ Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

+ You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.

+ You will need to be able to multi-task and prioritize between multiple factory issues.

**What You Will Be Doing**

+ Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level.

+ Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.

+ Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment.

+ Responsible for communication with customers, Client technicians, and software / hardware specialists.

+ Mount servers into the rack in Datacenter

+ Connect network cable.

+ Set up iLO based on document provided.

+ Basic troubleshooting

+ Patching of servers and clients

+ Network Physical Touch Support

+ Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.

+ Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.

+ Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.

**You will receive the following benefits:**

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Kenny Edgerton

**Specialization:** Technical Engineering / Design / Support Technical Support

Location: Phoenix, AZ
Salary: $125,000.00 USD Annually - $175,000.00 USD Annually
Description: Our client is currently seeking a Information Security Specialist - Threat Detection to join their growing team protecting one of the world largest, most heavily secured enterprise environments.

This job will have the following responsibilities:

* Collaborate with the Cyber Threat Intelligence team to identify and mitigate active or emerging threats targeting American Express.
* Conduct basic threat modeling of common environments to pinpoint threat detection opportunities across the MITRE ATT&CK framework.
* Partner with platform owners and Cyber Data Engineering to identify necessary telemetry for developing threat detection mechanisms.
* Perform in-depth analysis of logs and malicious artifacts.
* Analyze large datasets to detect trends and anomalies indicative of malicious activities.
* Develop, document, and maintain custom detection queries.

Qualifications & Requirements:

* 7+ years of experience in Incident Response, Threat Detection, or Threat Hunting.
* Extensive exposure to endpoint detection principles, network security principles, and advanced rule writing.
* Hands-on experience in a Security Operations Center (SOC) or security engineering environment.
* Excellent communication skills and the ability to work effectively in a team and fast-paced environment.
* Thorough knowledge of information security components, principles, practices, and procedures.
* Analytical approach with familiarity in solving complex security problems.
* Understanding of Operating System internals and the ability to analyze malicious code, scripts, and exploits.
* Experience analyzing logs and events from endpoint and other security solutions.
* Knowledge of network principles, topology, protocol behavior, and security devices (IPS, IDS, HIPS, firewall).
* Understanding of authentication principles and technologies, including Active Directory and RACF.
* Ability to evaluate threat intelligence and identify TTPs for detection mechanisms at both host and network levels.
* Expert knowledge in threat detection and intuition, with a deep understanding of malicious network traffic.
* Ability to analyze data from various sources and correlate it to meaningful security events.
* Advanced rule/query writing experience in at least one SIEM.
* Understanding of content testing, implementation, and revision cycles.
* Programming experience in at least one scripting language.
* University degree in computer science, computer engineering, or a related field, or equivalent experience.
* Preferred certifications: GCIA, GCDA, CISSP, or similar.

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: Phoenix, AZ
Salary: $125,000.00 USD Annually - $175,000.00 USD Annually
Description: Our client is currently seeking a Information Security Specialist - Threat Detection to join their growing team protecting one of the world largest, most heavily secured enterprise environments.

This job will have the following responsibilities:

* Collaborate with the Cyber Threat Intelligence team to identify and mitigate active or emerging threats targeting American Express.
* Conduct basic threat modeling of common environments to pinpoint threat detection opportunities across the MITRE ATT&CK framework.
* Partner with platform owners and Cyber Data Engineering to identify necessary telemetry for developing threat detection mechanisms.
* Perform in-depth analysis of logs and malicious artifacts.
* Analyze large datasets to detect trends and anomalies indicative of malicious activities.
* Develop, document, and maintain custom detection queries.

Qualifications & Requirements:

* 7+ years of experience in Incident Response, Threat Detection, or Threat Hunting.
* Extensive exposure to endpoint detection principles, network security principles, and advanced rule writing.
* Hands-on experience in a Security Operations Center (SOC) or security engineering environment.
* Excellent communication skills and the ability to work effectively in a team and fast-paced environment.
* Thorough knowledge of information security components, principles, practices, and procedures.
* Analytical approach with familiarity in solving complex security problems.
* Understanding of Operating System internals and the ability to analyze malicious code, scripts, and exploits.
* Experience analyzing logs and events from endpoint and other security solutions.
* Knowledge of network principles, topology, protocol behavior, and security devices (IPS, IDS, HIPS, firewall).
* Understanding of authentication principles and technologies, including Active Directory and RACF.
* Ability to evaluate threat intelligence and identify TTPs for detection mechanisms at both host and network levels.
* Expert knowledge in threat detection and intuition, with a deep understanding of malicious network traffic.
* Ability to analyze data from various sources and correlate it to meaningful security events.
* Advanced rule/query writing experience in at least one SIEM.
* Understanding of content testing, implementation, and revision cycles.
* Programming experience in at least one scripting language.
* University degree in computer science, computer engineering, or a related field, or equivalent experience.
* Preferred certifications: GCIA, GCDA, CISSP, or similar.

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

About the Team

The mission of the POS Technical Support team is to make DoorDash the delivery platform of choice for Point-of-Sale-integrated merchants by ensuring we provide the best possible technical support, from effortless set-up to ongoing store support and urgent troubleshooting. This involves not only providing web and phone support when and where needed, but also identifying opportunities for improvement across the Merchant journey and proactively surfacing these insights to cross-functional teams who can take action on them.

About the Role

We are looking for a POS Technical Support Specialist to help our merchant support team scale to meet unprecedented growth in delivery volume. You will be analytical and empathetic, have a background in customer/merchant/technical support and be excited to solve some of the most challenging technical problems merchants face on our last-mile logistics platform.

You’ll be a strategic problem solver and become a subject matter expert responsible for ensuring that multiple internal groups - including support, product, engineering and sales operations - are working together seamlessly to provide an exceptional experience for our merchants when something goes wrong.

You’re excited about this opportunity because you will…

+ Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.

+ Work closely with Account Owners and sales stakeholders to provide resolutions for escalated issues and answer process, functionality and workflow-related inquiries.

+ Develop a deep expertise in how DoorDash’s Point of Sale processes, systems, and resources work, and how to diagnose and resolve an issue.

+ Create, dig into and use data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness and merchant experience across POS issue types and providers.

+ Develop strong relationships and grow communication pathways with cross-functional company leaders to continue evangelizing and building confidence in POS Support operations.

+ Work with the Partner Operations and Product teams to problem solve, scope improvements and build solutions that address quality issues upstream

+ Identify weaknesses, gaps and bottlenecks in our operational processes so we can deliver high quality support to all portions of our business.

We’re excited about you because…

+ You love helping people! You want to do right by our merchants to provide a scalable, world-class merchant experience.

+ You enjoy working methodically through a problem step-by-step to narrow down possible solutions.

+ You work independently, you’re a reliable teammate, and you’re trustworthy. You always either know what your next steps are and how to get there, or who to ask if you need help.

+ You are excited by the unfamiliar and new. You are comfortable with building the plane as it’s flying and have a bias for action.

+ You thrive in a fast-paced, always changing environment. You absorb new information quickly and execute at a high level because you effectively manage your time and proactively seek to understand.

+ You easily distill large amounts of complex information into simple takeaways and bullet points for inclusion in workflow tools, training collateral and help content.

+ You have high emotional intelligence and great communication skills - you communicate with merchants, third party vendors and cross-functional partners efficiently, professionally and confidently. You know how to close the loop and you don’t leave anyone hanging.

+ You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter.

+ 4+ years of work experience

+ Bachelor’s degree or equivalent amount of work experience

+ Previous technical support experience (implementation of POS systems and coordinating support workflows with 3rd party Providers)

Bonus points for…

+ Ability to write and edit simple SQL queries

+ You are adept at exuding empathy and bringing distressed customers along with you, while you analyze and solve complex technical issues.

+ Success in team environments with demonstrating shared responsibility for solving casework in a queue system with SLA goals.

+ Bi-lingual (Spanish or French)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.