Computer Network Support Specialists

Technical Support Specialist - Online Division - Grand Canyon University

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Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference in students’ lives.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.

+ Collaborative and supportive work environment...and more!

Starting salary is $34,000 per year.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist---Online-Division---Grand-Canyon-University\_R000059163)

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Job Description

A large financial enterprise is looking for Network Cloud Security Engineer. You will be joining the Cloud Security Strategy and Governance Team, so an understanding of public cloud environments such as GCP or AWS are a must as you will be implementing and managing network architectures within those clouds. You will be working closely with the Cloud Engineers for Service Certification (certification of public cloud services and their purpose), working with the public console, meeting with stakeholders to understand their environment. Within the network space, you will be responsible for daily responsibilities involving configuration and connections, troubleshooting network and VPN problems, IP address auditing, establishing network environments by designing system configuration and installation, and maintaining overall network performance but you will also help in the cloud network engineer space to help identify cloud based solutions. Due to this company heavily using Terraform, you will need to be able to efficiently build out and help with versioning infrastructure against multi-cloud environments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-5+ years' experience within Network Security, Information Security or IT industry.

-2+ years of hands on architecture experience

-Extensive experience with Public Cloud, GCP or AWS. Preferred a certification.

-Proficient in working with containers such as Docker or Kubernetes.

-Knowledgeable in Terraform. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Description

We are seeking an Information Security Engineer to work with lines of business and technology teams to ensure Information Security Baselines are comprehensive, complete, and accurate, ensuring a secure configuration for the applications used by our client. The ideal candidate will have many years of experience working across multiple technology disciplines including Operating Systems, Databases, Networking devices, etc., and possess an innate curiosity for how things work and a desire to learn new technologies quickly and frequently.

This is a governance role. The candidate will oversee that baselines meet certain criteria and align with industry best practices, etc, but they will not be the one to ‘create’ the baseline. They do however need to possess a high technical acumen to be able to explain to other technologists why a given parameter is required from a technical security perspective, because this role may have to credibly challenge a given security parameter.

Participate in security consulting on small projects for internal clients to ensure uniformity with corporate information, security policy, and standards. Track or remediate vulnerabilities and security issues. Review and correlate security logs. Assist with the design, documentation, testing, maintenance, and troubleshooting of security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security. Provide technical support for security related issues. Utilize industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Interface with more experienced technologists. Required Qualifications: 2+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Additional Skills & Qualifications

This position is designed to assure industry best practices and standards are accounted for alongside with documenting a comprehensive set of parameters that are used to secure applications and systems at our client

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $41.09 - $41.09/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Apr 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**About this role:**

Wells Fargo is seeking a IAM Triage Lead Analyst (Lead Information Security Analyst) in Cybersecurity as part of Identity Access Management. Learn more about career areas and business divisions at wellsfargojobs.com

This role is responsible for investigating highly complex IAM issues and needs that require in depth knowledge of IAM processes, tools, and technologies at Wells Fargo to solve, ensuring rapid and accurate diagnosis and root cause assessment. This resource will advise projects or remediation activities by creating designs and strategies to meet the goals of the issue within triage.

**In this role, you will:**

+ **Triage**

+ Lead the assessment and resolution of complex IAM issues and needs ensuring proper categorization and resolution.

+ Perform detailed investigations to determine root cause and recommend solutions to prevent recurrence.

+ **Process Improvement:**

+ Assess complex IAM process issues to identify and mitigate risks, potential improvements, and efficiency enhancements to prevent recurrence.

+ Partner with the IAM Governance and Operations team to analyze IAM metrics to identify trends and areas for improvement.

+ Collaborate with product and engineering teams to define and design solutions, implement fixes and process improvements.

+ **Technical Leadership:**

+ Provide expert guidance in resolving complex IAM Issues

+ **Collaboration:**

+ Partner with IAM, Cyber and the broader Wells Fargo Technology (WFT) organization to resolve highly complex issues that involve identity and access management.

+ Provide data driven feedback to IAM product teams to help improve product quality, system or process resilience and user experience.

+ **Risk Management:**

+ Partner with IAM Governance and Risk partners to ensure proposed solutions to complex IAM issues address underlying risk, satisfy policy and regulatory requirements.

+ **Documentation:**

+ Develop and maintain detailed documentation of issues, resolutions, and process improvements to help contribute to knowledge base/best practices.

**Required Qualifications:**

+ 5+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 5+ years of experience in Identity and Access management, with a focus on triage, troubleshooting and resolution.

**Desired Qualifications:**

+ Experience with IAM Technologies and Tools (i.e., Authentication: Ping, Okta, MS Azure Active Directory); IGA: SailPoint; PAM: CyberArk, Beyond Trust, MFA: RSA Secure ID, Directory Services: MS Active Directory; Open LDAP; API Security and Access Management: Apigee, OAuth; Identity Analytic Tools: Gurucul, Saviynt;)

+ Strong understanding of IAM security principles, processes, and best practices such as principle of least privilege and zero-trust architecture

+ Proficient in Database, Cloud and OS security and principles

+ Deep understanding of Access Control and Authentication concepts such as Role-Based Access Control (RBAC), Identity Federation and Kerberos authentication protocols

+ Strong analytical and problem-solving skills

+ Ability to query and analyze data in databases and log files.

+ Proficiency in scripting languages such as PowerShell or Python

+ Experience with Cloud-based IAM Solutions such as MS Azure AD, OpenShift and Google Cloud

+ Excellent communication and people skills

+ Ability to work under pressure and manage multiple priorities

+ Experience and fluency in Financial Services and Technology

**Locations:**

+ 300 S Brevard St. - Charlotte, North Carolina

+ 1525 W WT Harris Blvd. - Charlotte, North Carolina

+ 2600 S Price Rd. - Chandler, Arizona

+ 550 S 4th St. - Minneapolis, Minnesota

+ 800 S Jordan Creek Pkwy - West Des Moines, Iowa

+ 1301 Solana Blvd. - Westlake, Texas

+ 194 S Wood Ave - Iselin, New Jersey

**Posting Statements:**

+ Job posting may come down early due to volume of applicants.

+ Required location(s) listed above. Relocation assistance is not available for this position

+ Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long – term incentive awards.

+ This position is not eligible for visa sponsorship

**Pay Range**

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $217,200.00

**Benefits**

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

+ Health benefits

+ 401(k) Plan

+ Paid time off

+ Disability benefits

+ Life insurance, critical illness insurance, and accident insurance

+ Parental leave

+ Critical caregiving leave

+ Discounts and savings

+ Commuter benefits

+ Tuition reimbursement

+ Scholarships for dependent children

+ Adoption reimbursement

**Posting End Date:**

31 Mar 2025

***** **_Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-445201

**Description**

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned.

**This role is 100% Onsite at the customer location in Phoenix, AZ**

**Responsibilities**

+ Installs software, modifies settings, and replaces hardware as required to resolve the incident.

+ Resolves desktop and network issues to restore service.

+ Understands premise wiring/cabling best practices.

+ Uses ITSM and ServiceNow ticket processes to document actions taken and executes hardware or software deployment.

+ Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.

+ Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.

+ Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.

+ Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

**Qualifications**

**Required Education & Experience**

+ A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification.

+ Must be willing to work effectively within a team environment in a fast-paced support role.

+ Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.

+ Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.

**Desired Skills, Experience, & Certifications**

+ A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.

+ Technical proficiency in supporting desktop, server, printer, and network equipment.

+ IT Certification(s).

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2503800

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Technical Product Specialist

We allow machines to visually communicate with humans. At Focus LCDs, we provide displays and touchscreens to OEMs (original equipment manufacturers) worldwide. Come join our team and make cool products that you will be able to see everywhere in the real world. Whether it’s in a vending machine, at the doctor’s office, or in your favorite athlete’s hands, our LCDs are the face of electronic devices all over the world.

We’ve made the Inc. 5000 list of America’s fastest growing companies for the past two years and have been recognized two years in a row on the Sun Devil 100’s list of fastest growing ASU graduate led companies—proof of our ongoing growth and entrepreneurial spirit.

We are seeking a Technical Product Specialist to help guide new product opportunities from the first inquiry through successful product selection. You will serve as the initial point of contact for clients, qualify new projects, and advise on the most suitable display and touchscreen technologies. This position is perfect for someone who thrives in a diverse role, has a passion for learning technical concepts, and wants to start building a career in a small business where you can make a real impact.

Responsibilities
• Conduct discovery calls with new and prospective clients to gather project requirements.
• Learn our product offerings (LCDs, touchscreens, and related technologies) and advise clients on the best possible solutions for their needs.
• Research industry standards and certification requirements (medical, industrial, etc.) for client projects.
• Collaborate with internal teams (production, engineering, sales) to ensure a smooth project handoff and strong client follow-up.
• Maintain clear documentation of project opportunities, technical discussions, and client feedback.
• Engage in continuous training to deepen your knowledge of LCD technology, electronics product development, and our manufacturing capabilities.

Must Haves
• Strong communication and interpersonal skills (written and verbal).
• Eagerness to learn about display technology, electronics, and technical solutions.
• Ability to handle diverse responsibilities—from client discussions to basic technical research.
• Organized and detail-oriented mindset; capable of managing multiple projects at various stages.
• Ambition and motivation to grow in a role that blends sales, technology, and design management.

Nice to Have
• An associate or bachelor’s degree (not necessarily in engineering—any field where you learned to communicate clearly, think critically, or solve problems).
• Some exposure to electronics, product design, or manufacturing, even if only from personal projects or coursework.
• Experience using any CRM or project management software.

What Makes Us Special
• No homework! We never ask anyone to work weekends or stay late. We expect your best efforts on site—and zero work off-hours.
• We can do it. We approach every project with the belief that no endeavor is too difficult. If you have an idea, you’ll see the whole team work to make it a reality.
• Growth-oriented environment. You’ll receive extensive training on LCD technology, manufacturing processes, and industry certifications. We encourage continual learning through hands-on experience and mentoring.
• Small business impact. You aren’t just another number here. You’ll work closely with leadership and see how your efforts directly drive company success.

If you’re excited by the prospect of blending sales, design management, and deep technical training—and want to shape the future of how machines visually communicate with the world—then we want to hear from you!

Send your resume and a brief note on why you’d be a great fit.

Description:

We are seeking a dedicated Technical Support Specialist to join our technical support center. In this role, you will support merchants in setting up their payment processing software and devices (Point of Sale Systems), including gateways. Your responsibilities will include installations, troubleshooting various devices, and employing a variety of tactics to resolve issues. This team is crucial to our merchant onboarding process, as they set up, install, and resolve terminals for all new merchants. A strong customer service and sales mentality is essential.

Responsibilities:

+ Provide shipping confirmations and assist merchants in setting up their new terminals.

+ Troubleshoot broken terminals and work closely with merchants to ensure all issues are resolved.

+ Manage a queue/ticketing system, with calls ranging from 5 minutes to over an hour to resolve merchant issues.

Nice to Have Skills:

+ Previous experience in payment processing.

+ Experience working in a retail environment and helping customers resolve problems.

+ Experience in a call center/queue/ticketing environment.

+ Familiarity with POS systems (e.g., Clover, PAX, Dejavoo, ELO).

If you have a passion for customer service and technical support, and you thrive in a fast-paced environment, we would love to hear from you!

#westpriority25

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Alternate Locations:** Work from Home

**Work Arrangement:**

Remote : Work at home employee residing outside of a commutable distance to an office location.

**Relocation assistance:** is not available for this opportunity.

**Requisition #:** 73662

**The Role at a Glance**

Lincoln Financial Group (LFG) is looking for a team-oriented network security engineer. This position is primarily responsible for implementing, maintaining, and administering the network security tools for preventing, detecting, and responding to security events. S/he will work closely with other LFG security and infrastructure teams to configure and tune tools per security requirements to facilitate business objectives.

**What you'll be doing**

+ Collaborates with LFG security and infrastructure teams as needed to configure and ensure appropriate data flows and integration with various systems.

+ Assess and assists in the development of network security requirements and evaluate security services and technologies.

+ Identifies systems misconfigurations and serves as a resource to others to correct and analyze the configurations.

+ Maintains availability of security technologies, including but not limited to intrusion prevention system (IPS) and web application firewall (WAF) especially system health, upgrades, logs, and policies.

+ Manages and provides engineering support to endpoint and network detection/response (EDR/NDR) solutions including client and system health, upgrades, protection policies, and logs.

+ Manage LFG multifactor authentication (MFA) infrastructure health and availability. Collaborate with other LFG security teams as needed on configurations and enforcement for user and application access.

+ Reviews firewall security policies and profiles and makes recommendations to LFG infrastructure teams as needed based on security best practices.

+ Maintain LFG secure web gateway including traffic steering configuration, client health, and client configuration.

+ Proactively identify and determine priority for any network security gaps and facilitate collaboration between LFG security and infrastructure teams as needed.

+ Partners with project teams ensuring control techniques are incorporated into the overall security model regarding operating systems, applications, database management, and network management.

+ Provide clear and concise documentation of technical solutions and communicate plans to management and customers.

+ Assesses new and changing security needs and selects the right tools for those needs.

+ Builds scripts and techniques to automate and speed up tasks.

+ Researches, evaluates, and recommends new or improved information security software and tools.

**What we’re looking for**

+ 7 - 10+ years of Information Security / Infrastructure Protection experience that directly aligns with the specific responsibilities of this position.

+ Four-Year undergraduate degree in a technical field or equivalent experience.

+ Strong networking knowledge and understanding of traffic flow.

+ Strong security policy implementation experience.

+ Network security architecture and design experience.

+ Experience with installation, deployment, and management of security tools/devices, both hardware and software.

+ Demonstrated experience with cloud networking in Amazon and Microsoft cloud environments.

+ Experience in deploying, configuring, monitoring, and troubleshooting secure web gateway.

+ Knowledge of National Institute of Standards and Technology Cyber Security Framework, MITRE Adversary Tactics, Techniques and Common Knowledge, Center for Internet Security Critical Security Controls, and similar frameworks.

+ Scripting experience – Python, PowerShell, and Shell scripting

**What’s it like to work here?**

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

**What’s in it for YOU:**

+ A clearly defined career framework to help you successfully manage your career

+ Leadership development and virtual training opportunities

+ PTO/parental leave

+ Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

+ Free financial counseling, health coaching and employee assistance program

+ Tuition assistance program

+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

+ Effective productivity/technology tools and training

**Pay Range:** $108,501 - $195,900

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

**About The Company**

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.

Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .

**Be Aware of Fraudulent Recruiting Activities**

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

**Additional Information**

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.

Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You’ll Do

Location: Onsite 4 days a week out of our Scottsdale, AZ headquarters

Reports to: Manager of Technical Support

Direct Reports: 0

Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
Build and maintain subject matter expertise of all Axon products, solutions, and policies.

Assist customers
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

What You Bring
Bachelor’s Degree preferred or equivalent work experience

3+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Excellent verbal and written communication skills (fluency in multiple languages a plus).

Passion for helping people and solving problems

Proficient with Windows operating systems, mobile devices and cloud-based solutions.

Strong analytical/troubleshooting skills

Proficiency with Microsoft Office

Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Self-driven, ability to work independently and actively seeks out team needs and solution
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

Competitive hourly compensation and 401k with employer match
Accrued paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

**Company Description**

At Western Digital, we are on a mission to unlock the potential of data so people, companies and organizations everywhere can create what’s next. To fulfill our vision, we are always on the lookout for potential team members who share our passion for solving problems to empower others.

When you join Western Digital, you join a legacy more than 50 years in the making. Across our Western Digital®, SanDisk®, SanDisk® Professional, WD® and WD_BLACK™ brands, we have brought some of the most storied advancements in memory and data storage technology to market—and our best, most innovative work is yet to come.

From energizing gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Here’s how you can help.

**Job Description**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Insider risk team lead takes responsibility for digital forensic investigations, interfacing with legal, and mentoring insider risk team members.

+ It's a hands-on position that will allow you to express your investigative, computer forensics, and analytics skills.

+ You will lead investigation of threat signals, develop your own indicators, mentor and coach more junior team members.

+ You will be in frequent communication with business leaders, legal, and members of other teams.

+ Analytical skills and thorough understanding of technologies, including operating systems (Windows, MacOS, Linux), network communication protocols, and data formats are essential for this job.

**Qualifications**

REQUIRED:

+ Ability to independently complete assigned responsibilities, drive forensics investigations, oversight and mentor international team, deliver investigation reports to managers, legal, and executive management.

+ Working knowledge of DLP: able to explain and articulate events and user activity

+ Understanding of user behaviors that endanger company’s intellectual property: able to explain possible methods of IP egress from company computers.

+ Understanding of system behavior and artifacts associated with using removable media and file shares: able to explain what artifacts present themselves when a removable media is connected and removed from a system, including Windows, MacOS, and Linux.

+ Understanding of firewall and DNS logs for identification of data leaks to cloud storages and other services: should be able to read firewall and DNS logs and explain communication details.

+ Be able to communicate in written and spoken English with managers (up to C level) and Legal team to explain DLP events and provide escalation information.

+ Working understanding of technical terms related to DLP events and ability to explain them to non-technical people.

+ Able to read and interpret basic scripts in Python and PowerShell.

PREFERRED:

+ Previous law enforcement investigation background is a big plus.

+ Understanding of machine learning principles is a plus.

**Additional Information**

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the “Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) ” poster. Our pay transparency policy is available here: Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be **03/17/2025** (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

\#LI-AS1

**Compensation & Benefits Details**

+ An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.

+ The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.

+ You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance. Depending on your role and your performance, you may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.

+ We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Western Digital Savings 401(k) Plan.

+ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.